Page 45 of 103 · complaints 2,201–2,250 of 5,131

2010 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Steering
Filed Jun 23, 2017144,000 milesKY

I START THE VEHICLE IN THE PARKING LOT AND IT IMMEDIATELY WARNS POWER STEERING ASSIST FAULT. THE STEERING WHEEL IS EXTREMELY DIFFICULT TO TURN. I'VE NEVER SEEN THIS BEFORE. I TURNED OFF THE CAR AND STARTED IT AGAIN AND THE STEERING APPEARED TO WORK. VERY FRIGHTENING DRIVE HOME. LOOKED UP THE ISSUE ONLINE AND FOUND NUMEROUS COMPLAINTS EXACTLY LIKE MINE. ALSO SAW FORD ISSUED A RECALL FOR MODEL YEARS EXCEPT 2010 FOR THE SAME ISSUE. I THINK THIS ISSUE SHOULD BE INVESTIGATED AND INCLUDED IN THE SAME RECALL.

Electronic Stability Control (esc)
Filed Jun 23, 2017130,000 milesMA

I WAS REVERSING OUT OF MY DRIVEWAY WHEN ALL OF A SUDDEN I LOST CONTROL OF THE POWER STEERING AND ALMOST HIT THE WALL AT THE END OF MY DRIVEWAY! THE POWER STEERING ASSIST FAILURE CAME ON AND HAS NOT GONE OFF. I HAVE TRIED RESTARTING MY VEHICLE MANY TIMES TO NO AVAIL.

Steering
Filed Jun 22, 2017155,700 milesOH

PREVIOUSLY HAD ISSUE WITH POWER STEERING AT ABOUT 90,000 MILES. SPENT $1500.00 TO REPLACE RACK AND PINION. A LITTLE OVER ONE YEAR LATER NOW READING 155,700 MILES I AM HAVING THE EXACT SAME PROBLEM. I DRIVE DAILY ON INTERSTATE HIGHWAYS PUSHING 70MPH FOR ABOUT AN HOUR AT A TIME. LUCKILY I WAS ONLY ON A BACK ROAD WHEN "SERVICE POWER STEERING NOW" LIGHT CAME ON AND I LOST ALL CONTROL OF STEERING. COULD BE KILLED DRIVING TO WORK WHEN I THOUGH I ALREADY REPLACE THE PROBLEM JUST TO HAVE IT MESS UP 50 THOUSAND MILES LATER.

Service Brakes
Filed Jun 21, 2017100,000 milesIN

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS OVER A SMALL BUMP IN THE ROAD, THE BRAKE PEDAL EXTENDED TO THE FLOORBOARD WITHOUT WARNING. THE CONTACT PULLED OVER, SHUT OFF THE VEHICLE, PUMPED THE BRAKE PEDAL, AND RESTARTED THE VEHICLE. ONCE RESTARTED, THE BRAKE PEDAL RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO SAS TIRE AND AUTO (LOCATED AT 850 WEST BRISTOL, INDIANA, 46514), BUT THE FAILURE WAS UNABLE TO BE DUPLICATED AND AN ERROR CODE COULD NOT BE FOUND. THE CONTACT HAD THE BRAKES, ROTORS, AND PADS REPAIRED BY AN INDEPENDENT MECHANIC (CHUCK'S AUTO GARAGE). THE FAILURE RECURRED TWO MORE TIMES WHILE DRIVING OVER A BUMP IN THE ROAD. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: CAS-12555603. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. UPDATED 08/24/17*LJ *CN

Service Brakes
Filed Jun 21, 201790,000 milesCA

WHEN IN MOTION AS WELL AS WHEN STOPPED, THE BRAKE PEDAL BECOMES SOFT AND I HAVE TO PRESS THE PEDAL DOWN TO THE FLOOR TO FULLY ENGAGE BRAKES. IT IS DIFFICULT TO CONTROL DECELERATION BECAUSE THE PEDAL RESISTANCE CHANGES IN THE MIDDLE OF BRAKING, OFTEN INCREASING THE STOPPING DISTANCE. WHEN IN MOTION AND DECELERATING, THE BRAKE PEDAL RESISTANCE WILL SUDDENLY BECOME SOFTER AND THE CAR WILL STOP DECELERATING UNLESS I PRESS THE PEDAL IN FARTHER. WHEN STOPPED WITH MY FOOT ON THE PEDAL, THE BRAKES WILL BECOME SOFT AND THE CAR WILL BEGIN TO ROLL FORWARD UNINTENTIONALLY. I HAVE TO PRESS THE PEDAL ALL THE WAY TO THE FLOOR TO KEEP THE CAR FROM ROLLING FORWARD. THIS ISSUE WORRIES ME WHEN I AM DRIVING IN AREAS WITH MANY STOP SIGNS AND TRAFFIC LIGHTS.

Structure › Body
Filed Jun 19, 201787,000 milesMN

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER SIDE INTERIOR DOOR HANDLE DID NOT WORK WHEN HE ATTEMPTED TO OPEN THE DOOR. THE CONTACT STATED THAT THE OUTSIDE DOOR HANDLE WORKED NORMALLY. THE VEHICLE WAS DRIVEN TO BLOOMINGTON LINCOLN (1001 CLOVER DRIVE BLOOMINGTON, MINNESOTA 55420) WHERE IT WAS DIAGNOSED THAT THE INTERIOR DOOR HANDLE FRACTURED AND NEEDED REPLACEMENT.THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. UPDATED 08/22/17*LJ *CN

Air Bags
Filed Jun 19, 201786,000 milesMN

AIRBAG LIGHT ISSUE LIGHT WAS WAS ON WHEN STARTED VEHICLE. I BROUGHT THE CAR TO THE DEAL AND THE ERROR CODE WAS B0020-13. ISSUE WAS INTERMITTENT CONNECTION UNDER DRIVER'S SEAT IN THE AIR BAG HARNESS.

Steering
Filed Jun 19, 201775,000 milesOK

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 25 MPH, THE STEERING FAILED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (RED RIVER FORD LOCATED AT 402 WESTSIDE DRIVE DURANT, OK 74701 580-924-9458) WHERE IT WAS DIAGNOSED THAT THE POWER ASSIST MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS 75,000.

Steering
Filed Jun 18, 2017119,000 milesOH

STARTED THE CAR AND ADVANCE TRAC SYSTEM WARNING LIGHT WAS ON AND A WARNING TO SERVICE POWER STEERING NOW. I PULLED OVER STEERING WAS OKAY AND AFTER I PULLED OFF THE POWER STEERING WAS GONE. IM STILL WAITING FOR SERVICE TO LET ME KNOW WHAT THE ISSUE IS.

Steering
Filed Jun 17, 201792,000 milesNC

POWER STEERING SHIFT WARNING COMES ON AND YOU CANT STEER. DEALER DID A RESET OF COMPUTER BUT SAID IT NEEDS TO BE REPLACED AT CHARGE OF $1400. THAT PART IS COVERED FREE OF CHARGE IN 2011 BUT NOT IN 2010.

Steering
Filed Jun 16, 201772,000 milesOK

POWER STEERING ASSIST LOCKING UP

Steering
Filed Jun 14, 201792,000 milesAL

BACKING OUT OF GARAGE, CAR EXHIBITED "POWER STEERING FAILURE" INDICATOR. WHEEL LOCKED TO THE POINT OPERATOR COULD NOT TURN THE VEHICLE. DEALERSHIP TESTED THE EPAS (ELECTRONIC POWER ASSISTED STEERING) GEAR/MODULE AND IT CODED. SAME VEHICLE IN 2011 OR 2012 MODEL WITH SAME CODE WOULD HAVE BEEN REPLACED BY MANUFACTURER RECALL EVEN THOUGH IT IS THE EXACT SAME PART AND EXACT SAME CODE AND FAILURE IN THE 2010 MODEL. THE RECALL SHOULD BE EXPANDED TO INCLUDE ALL EPAS GEARS/MODULES PRIOR TO THE MANUFACTURER DEFECT CORRECTION (2012). CLEARLY FORD MISREPORTED THE PARTS AFFECTED BY THE RECALL, AS THIS IS A WIDESPREAD PROBLEM ON ALL VEHICLES WITH THIS PART. HAD THE FAILURE OCCURRED AT HIGH SPEED OR IN A TURN, MY DAUGHTER LIKELY WOULD HAVE CRASHED AND MAY BEEN INJURED OR KILLED AS A RESULT OF THIS SERIOUS SAFETY PROBLEM DUE TO FORD'S NEGLIGENCE.

Steering
Filed Jun 14, 2017145,458 milesOK

LOST POWER STEERING UPON ENTERING OUR NEIGHBORHOOD. WE ALMOST RAN A MAILBOX OVER AND SOME KIDS IN THE YARD. AFTER SEARCHING THE ISSUE ONLINE THERE ARE LOTS OF COMPLAINTS ON THIS ISSUE OVER MULTIPLE TEARS AND VEHICLES ALL WITH THE SAME ROAD SYSTEM. SOMETHING NEEDS DONE AND IT SHOULDN'T TAKE PEOPLE DYING! THEY JUST GOT OFF THE TURNPIKE...WHAT IF IT WOULD'VE HAPPENED THEN?

Air Bags
Filed Jun 12, 2017SC

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER (BERKELEY FORD, 1511 US-52, MONCKS CORNER, SC 29461, (843) 761-8284) WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/08/17*LJ *JS

Steering
Filed Jun 12, 201796,000 milesTN

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JOHNSON CITY FORD FOR DIAGNOSTIC TESTING, BUT THE RESULTS WERE UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000. UPDATED 08/24/17*LJ *JS

Steering
Filed Jun 9, 2017136,700 milesMO

SHORTLY AFTER TURNING MY CAR ON, WHILE STILL STATIONARY, A CHIME WENT OF AND MY DASH DISPLAY READ "POWER STEERING ASSIST FAULT" AND I HAD NO POWER STEERING IN THE CAR. I SHUT THE VEHICLE OFF AND TURNED IT BACK ON, AT WHICH POINT THE POWER STEERING BEGAN TO WORK AGAIN. AFTER TAKING TO MY LOCAL FORD DEALERSHIP, IT IS DIAGNOSED THAT A NEW POWERING STEERING RACK IS NECESSARY AS IT IS UNKNOWN IF/WHEN THE POWER STEERING WILL QUIT FUNCTIONING (STATIONARY, DRIVING, TURNING, ETC). ORIGINALLY REPORTED THIS AS A "UNKNOWN/OTHER" ISSUE, THE SERVICE DEPARTMENT SAID TO REPORT IT AS A "STEERING ISSUE". OTHER COMPLAINT IS UNDER TRACKING # 10993921.

Unknown or Other
Filed Jun 8, 2017136,700 milesMO

SHORTLY AFTER STARTING MY CAR I RECEIVED THE WARNING "POWER STEERING ASSIST FAULT" AND MY POWER STEERING WOULD NOT WORK. THIS WAS RECALLED ON THE 2011-2012 MODELS BUT THE 2010 WAS LEFT OUT, HOWEVER THE PROBLEM EXISTS IN THIS MODEL TOO. I NOW CANNOT DRIVE THE VEHICLE AS IT IS UNSAFE TO HAVE THE POWER STEERING GO OUT AT A MOMENTS NOTICE

Steering
Filed Jun 8, 201780,000 milesKY

COMPLETE POWER STEERING FAILURE. ALMOST CAUSED AN ACCIDENT. POWER STEERING ASSIST CODE SHOWING UP ON VEHICLE.

Steering
Filed Jun 6, 2017128,000 milesMO

POWER STEERING ASSIST FAILURE. TOTAL POWER STEERING LOSS. WHILE DRIVING IN PARKING LOT WITH WALKING PEDESTRIANS INCLUDING CHILDREN. FORD HAS RECALL 15N01 IN EFFECT BUT NOT FOR 2010 FUSION PART AE523504EERM. VIN [XXX]. MY LOCAL FORD DEALER IS NOW REPLACING POWER STEERING GEAR ASSEMBLY $1500 MY COST WHEREAS IT SHOULD BE UNDER RECALL 15N01 AT NO CHARGE (PARTS AND LABOR) TO THE VEHICLE OWNER. HOW CAN FORD BASE A START AND STOP RECALL BASED ON YEAR VERSE PART SPECIFIC SAFETY CATASTROPHIC FAILURE? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Air Bags
Filed Jun 6, 2017SC

TAKATA RECALL HAS BEEN IN EFFECT FOR OVER ONE YEAR ON THIS VEHICLE, BUT THE LOCAL FORD DEALER KEEPS SAYING THAT THEY DO NOT HAVE ANY PARTS TO MAKE THE REPAIRS. IS FORD JUST WAITING FOR US TO HAVE AN ACCIDENT OR GET RID OF THE CAR DUE TO OLD AGE? WE BELIEVE THAT FORD IS JUST STALLING SO THAT THEY WILL NOT HAVE TO MAKE REPAIRS.

Air Bags
Filed Jun 6, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART FOR THE REMEDY WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE HEMBORG FORD LOCATED IN NORCO, CA WAS NOTIFIED AT PHONE NUMBER: 951-267-5190 AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Steering
Filed Jun 6, 201779,000 milesTX

POWER STEERING FAILED AFTER STARTING THE VEHICLE. VEHICLE WAS STATIONARY, BUT THE POWER STEERING FAILED.

Vehicle Speed ControlCrash1 injured
Filed Jun 5, 2017173,481 milesNC

ON MAY 25, 2017 I PULLED INTO A PARKING LOT OVER A SPEED BUMP AND ROUNDED A BUILDING PULLING INTO A PARKING SPACE. FROM THE SPEED BUMP TO THE PARKING SPACE THE SLOW SPEED IS PERFECT FOR PULLING IN THE SPACE. I WAS BRAKING TO A STOP WHEN MY CAR LURCHED FORWARD ONLY STOPPING WHEN IT STRUCK THE BUILDING. MY FOOT WAS ON THE BRAKE THE ENTIRE TIME, AS WITNESSED BY MY PASSENGER. I'M 4'10" TALL AND UNLIKE PUTTING MY FOOT ON THE BRAKE, I HAVE TO STRETCH TO REACH THE ACCELERATOR - SO THERE IS NO MISTAKING THE TWO. THIS WAS THE FIRST TIME WE HAD EVER EXPERIENCED A LURCHING ACTION IN OUR FUSION. WE HAD EXPERIENCED THIS ACTION IN OUR FREESTYLE AND HAVE MANAGED TO SOLVE THE PROBLEM IN THAT VEHICLE, BUT THIS WAS THE FIRST AND LAST TIME TIME IT HAPPENED IN THE FUSION. THE PREVIOUS OWNER MENTIONED A RARE TRANSMISSION "HICCUP" HIS MECHANIC COULD NEVER FIND. WE HAD BEEN DRIVING THE FUSION SINCE OCTOBER 2016 AND IT DROVE BEAUTIFULLY.

Air Bags
Filed Jun 5, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AT LITHIA FORD LINCOLN OF FRESNO, (559) 777-6952, WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED, BUT THE CONTACT DID NOT RECEIVE A RESPONSE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Steering
Filed Jun 1, 2017200,000 milesTX

I WAS DRIVING THE CAR IN THE HIGH WAY. ALL THE SUDDEN THE POWER STEERING WHEEL WENT OUT. ALMOST CAUSED A FATAL ACCIDENT WITH AND 18 WHEELER. WE WERE EXTREMELY SCARE MY TWO CHILDREN AND I. EXTREMELY DANGEROUS. FORD NEEDS TO FIX THIS ASAP!!!!!

Air Bags
Filed Jun 1, 2017CA

TAKATA RECALL - I'VE INQUIRED EVERY SIX MONTHS FOR A LONG TIME OF MY LOCAL FORD DEALER AND HAVE BEEN TOLD REPEATEDLY, THEY DO NOT HAVE THE PARTS AND I WILL BE NOTIFIED OF THE AIR BAG RECALL FIX. MEANWHILE, I AND MY FAMILY ARE USING THE VEHICLE FULLY KNOWING WE MAY BE INJURED IN CASE OF AN AIRBAG DEPLOYMENT. WHEN WILL THIS SITUATION BE REMEDIED?

Steering
Filed May 30, 201779,000 milesMS

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH AND ATTEMPTING TO TURN INTO A PARKING LOT, THE POWER STEERING WARNING INDICATOR ILLUMINATED, AND THE "SERVICE POWER STEERING NOW" MESSAGE APPEARED. THE ABILITY TO STEER BECAME VERY DIFFICULT. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED BY AN INDEPENDENT MECHANIC OR DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 79,000. UPDATED 08/15/17*LJ *CN

Unknown or Other
Filed May 28, 2017LA

THE HORN NO LONGER WORKS. WE HAVE CHANGED THE FUSE SEVERAL TIMES AND NOTHING HAS HELPED. THE MANUAL HAS NO INFORMATION ABOUT IT

Steering
Filed May 26, 2017126,000 milesWI

BACKING OUT OF A PARKING SPOT. WARNING LIGHT CAME ON..POWER STEERING FAULT ASSIST. I TURNED THE CAR OFF THINKING I HAVE TO MAKE A CALL TO BE TOWED. WHEN THE LIGHT CAME ON I COULDN'T STEER IT. WITHIN A FEW SECONDS I RESTARTED THE VEHICLE AND THE LIGHT WAS OFF. DROVE APPROX. 2 MILES TO MY RESIDENCE. TOOK IT TO THE LOCAL FORD DEALERSHIP AND HAD A DIAGNOSTIC TEST AND IT WAS DETERMINED DTC'S V300049-INTERNAL ELECTRIC FAILURE V300072-ACUATOR STUCK OPEN. BECAUSE IT WASN'T PRESENTING AT THE TIME OF THE TEST WAS TOLD...IF IT HAPPENS AGAIN TO GET A POWER STEERING RACK. EST. $1663.46. FORD ALSO CHECKED FOR RECALLS AND INFORMED ME THAT IF IT WAS A 2011 IT WOULD BE COVERED BY RECALL. I'M VERY UNEASY ABOUT DRIVING UNTIL IT HAPPENS AGAIN AS I FEEL THIS PROBLEM COULD RESULT IN A ACCIDENT WHICH COULD VERY EASILY RESULT IN PERSON INJURY OR DEATH!!! I'M SHOCKED THAT FORD DIDN'T INCLUDE THE 2010'S IN THIS RECALL!!! I INTEND TO SEEK A LEGAL COUNCIL WITH THE ISSUE.

Power Train
Filed May 25, 201796,022 milesPA

WHILE DRIVING THE CAR WILL RANDOMLY STALL OUT...THE CAR WILL BEGIN BUCKING, DECELERATE, LOSE POWER, AND LIGHTS ON DASH WILL START FLASHING... RENDERING THE DRIVER PRETTY MUCH HELPLESS. THIS PROBLEM HAPPENED ON SEVERAL OCCASIONS PRIOR TO FORDS THROTTLE BODY ASSEMBLY RECALL. EACH TIME THIS HAPPENED FORD WAS UNABLE TO DETERMINE THE PROBLEM CAUSE NO DIAGNOSTIC CODES WERE PRESENT. THIS PROBLEM WILL OCCUR AND THE CAR WILL BE FINE THEN WILL REOCCUR RANDOMLY. THE RECALL WAS PERFORMED AND THE PROBLEM APPEARED TO RESOLVE ITSELF FOR 2YRS. THE CAR IS NOW HAVING THE SAME PROBLEM...I HAD THE VEHICLE TOWED TO A FORD DEALER AND AFTER 2 DAYS IN THE SHOP AGAIN NO PROBLEMS WERE FOUND BY THE TECHNICIANS. THE CAR AGAIN CONTINUES TO HAVE THE SAME PROBLEMS IMMEDIATELY AFTER PICKING UP FROM SERVICE CENTER. THE CAR HAD TO BE TOWED 250 MILES TO MY HOUSE WHERE IT NOW SITS ROTTING AWAY FOR FEAR OF DRIVING THIS VEHICLE.

Steering
Filed May 23, 2017170,000 milesVA

VEHICLE LOST POWER STEERING WHILE DRIVING OUT OF A PARKING LOT. TURNING SLIGHTLY TO ENTER TRAFFIC AND THE WHEEL STOPPED TURNING. INFORMATION ON DASH PANEL APPEARED AFTER LOSS OF CONTROL. THE VEHICLE HIT THE CURB AND CAME TO A STOP. THANKFULLY I WAS NOT YET GETTING ON THE INTERSTATE ON RAMP. VEHICLE SAYS POWER STEERING ASSIST FAILURE AND SERVICE ADVANCETRAC, THIS COULD HAVE BEEN MUCH WORSE.

Air Bags
Filed May 22, 2017FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Steering
Filed May 22, 2017210,000 milesMA

POWER STEERING SPORADICALLY STOPS WORKING, THANKFULLY THIS HAS ONLY HAPPENED IN MY DRIVE WAY AND SUBSEQUENT RESTART OF THE CAR SOLVED THE PROBLEM. THEIR IS A RECALL ON 2011 FUSIONS, THIS NEEDS TO COVER 2010 AS WELL.

Air Bags
Filed May 20, 201790,000 milesMS

TAMARA RECALL! MY CARS ENGINE LIGHT KEEPS COMING ON AND THE MACHINE SAYS IT'S A EVAP LEAK THROUGH THE FUEL NECK. AND THERE IS TWO RECALLS ON MY CAR

Engine
Filed May 18, 201750,820 milesPA

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED BEFORE ACCELERATING. THE TRANSMISSION AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,820.

Steering
Filed May 14, 201785,000 milesNC

POWER STEERING FAILED. WARNING LIGHTS SERVICE ADVANCETRAC, SERVICE POWER STEERING. PULLING RIGHT ONTO CITY STREET, LIGHT TRAFFIC. EXTREME DIFFICULTY MANEUVERING CAR. TROUBLE STAYING IN LANE.

Steering
Filed May 14, 201774,000 milesKY

POWER STEERING ASSIST FAILURE NOTIFICATION. WHEN I STARTED MY CAR IN MY GARAGE, THE POWER STEERING WOULDN'T WORK AND I GOT THE ABOVE MESSAGE ON THE DASHBOARD AND AN ALARM. I TURNED THE ENGINE OFF AND RESTARTED THE CAR, AND THE POWER STEERING WENT TO NORMAL. I DID AN INTERNET SEARCH AND FOUND OUT THAT THIS HAS BEEN A WIDESPREAD PROBLEM, BUT CAN'T FIND OUT IF THERE HAS BEEN A RECALL. *TR

Steering
Filed May 14, 201796,000 milesCA

JUST PAID $1658.00 FOR THE REMOVAL AND REPLACEMENT OF THE RACK & PINION IN OUR 2010 FORD FUSION DUE TO AN INHERENT DEFECT OF THE STEERING SYSTEM THAT OCCURS AROUND 90,0000 -100,000 MILES.

Air Bags
Filed May 12, 2017160,000 milesCA

TAKATA RECALL. THE RECALL DATE FOR THE AIRBAG RECALL WAS JUNE 2016 AND IT HAS NOW BEEN NEARLY A YEAR AND FORD STILL HAS "NO REMEDY" FOR THIS RECALL. THIS IS EXTREMELY DANGEROUS IN THE CASE OF AN ACCIDENT. IN ADDITION, I WAS NOT NOTIFIED OF THIS RECALL OR THE ELECTRONIC THROTTLE BODY ISSUE THAT MY CAR ALSO HAS BUT NOW IS PAST THE "EXTENDED WARRANTY" AND THEY WILL NOT FIX FOR FREE, DESPITE ME HAVING MADE A COMPLAINT ABOUT IT IN THE PAST. LAST WEEK, I WAS ON THE FREEWAY TRAVELING AT 70 MPH, MY CAR SUDDENLY STOPPED ACCELERATING AND SLOWED DOWN RAPIDLY. I HAD BEEN LUCKY NO ONE WAS CLOSELY FOLLOWING BEHIND ME AND I WAS IN THE RIGHT LANE AND QUICKLY COULD PULL OVER OR I COULD HAVE BEEN HIT FROM BEHIND AT A VERY FAST SPEED BECAUSE OF THE ETB FAILING. I HAVE NEVER BEEN NOTIFIED OF ANY OF THE SAFETY ISSUES THAT MY CAR HAS. FORD HAS FAILED TO NOTIFY ME AND I FEEL THAT BECAUSE THEY DID NOT SEND ME ANYTHING, EVEN THOUGH THEY HAVE MY ADDRESS AND EMAIL, THEY PUT ME AT RISK OF AN ACCIDENT THAT COULD HAVE LED TO SERIOUS INJURIES.

Air Bags
Filed May 12, 201720,000 milesFL

TAKATA RECALL - RECALL RECEIVED - 2 YRS. LATER NO RESOLUTION. FEAR OF DRIVING CAR. ONLY COMFORTABLE DRIVING CLOSE TO HOME. 10 YR OLD VEHICLE WITH ONLY 35,000 MILES ON IT. FEEL THIS CAR SHOULD BE RE-PURCHASED BY DEALER SINCE THEY DO NOT SEEM TO CARE ABOUT THE SAFETY FACTOR. HAVE ALEADY HAD TO HAVE THROTTLE BODY REPLACED DUE TO CAR JUST STOPPING WHEN BEING DRIVEN AT HIGHWAY SPEEDS. RECALL ON POSSIBLE LEAKING GAS TANK. ALMOST 2 YEARS - NO RESOLUTION. WOULD YOU LIKE TO DRIVE THIS PIECE OF CRAP ON THE HIGHWAY?????

Steering
Filed May 10, 2017110,000 milesFL

COMPLETE POWER STEERING LOSS WARNING CAME ON AFTER INDICATING POWER STEERING ASSIST FAULT ALMOST CAUSING AN ACCIDENT WHILE TURNING.

Steering
Filed May 9, 201782,000 milesTX

I CONTINUE TO GET MESSAGES INDICATING THAT MY POWER STEERING ASSIST IS NOT WORKING. AFTER CONDUCTING SOME RESEARCH, IT APPEARS I AM NOT THE ONLY PERSON THAT IS HAVING THIS ISSUE WITH MY 2010 FUSION. IF I WAS DRIVING AND THIS SYSTEM WAS TO FAIL, IT IS HIGHLY LIKELY THAT I COULD HAVE A BAD CRASH BECAUSE THE ABILITY TO STEER THE CAR IS FOR THE MOST PART GONE. EVIDENTLY THIS IS A MAJOR ISSUE THAT OTHERS FELT SHOULD'VE BEEN A SAFETY RECALL AS WELL.

Fuel/Propulsion System
Filed May 9, 2017166,000 milesVA

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE REMEDY REQUIRED THE VEHICLE TO HAVE SOME TEST PERFORMED IN ORDER TO DETERMINE IF THE REMEDY WAS NECESSARY. AT THE TIME OF THE TESTING, THE CONTACT'S VEHICLE WAS DEEMED FAIR, WHICH MEANT A RECALL REPLACEMENT REPAIR WAS NOT NECESSARY. SHORTLY AFTER HAVING THE VEHICLE TESTED, THE CONTACT BEGAN TO SMELL A FUEL ODOR EMITTING FROM THE VEHICLE AND NOTICED FUEL LEAKING FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED, AS INDICATED IN THE RECALL. THE CONTACT WAS INFORMED THAT THE REPAIR WOULD NOT BE COVERED UNDER THE RECALL DUE TO THE VEHICLE PASSING THE PREVIOUS TEST. THE CONTACT STATED THAT THE VEHICLE WAS EMITTING A FUEL ODOR PRIOR TO THE RECALL TESTING. THE MANUFACTURER OPENED CASE NUMBER: 12281400. THE APPROXIMATE FAILURE MILEAGE WAS 166,000.

Service Brakes
Filed May 8, 201758,000 milesMD

DRIVE MY CAR SO I WAS IN MOTION WHEN I STARTED TO LOSE MY BRAKES THEY WENT TO THE FLOOR AND I ALMOST HIT A CAR. TOOK IT TO MR TIRES TO BLEED AIR OUT OF THE BRAKE LINE GOT IT BACK FROM MR TIRES AND I WAS IN MOTION WITH MY CAR AND STARTED LOSING MY BREAKS, HAD A HARD TIME STOPPING AT A TRAFFIC LIGHT WENT THROUGH THE LIGHT A LITTLE LUCKLY THE LIGHT HAD NOT TURN YET FOR THE OTHER CARS THAT WERE STOP. TOOK IT BACK TO MR. TIRES AND THEY TRIED TO SOLVE THE PROBLEM, STILL DO NOT HAVE MY CAR THEY NEED TO ORDER THE SPECIAL PART THE ABS MODULE DO NOT KNOW HOW MUCH THIS IS GOING TO COST BECAUSE THEY ALSO HAVE TO HAVE A SPECIAL TECH COME IN AND MAKE SURE IT IS CALIBRATED RIGHT,. WHY DID FORD NOT PUT THIS ON A RECALL THERE ARE A LOT OF COMPLAINTS ABOUT THIS PART SOME ONE IS GOING TO GET HURT OR KILLED WITH THIS HAPPING TO THE FORD VEHICLES

Steering
Filed May 8, 2017115,000 milesIL

POWER STEERING DISABLED DUE TO PART FAILURE. THIS OCCURRED AFTER STARTING THE ENGINE ON MULTIPLE OCCASIONS. CALLED FORD SHOP BUT THEY INSISTED THE WARNING SIGN HAD TO BE ON FOR THEM TO DETERMINE THE CAUSE. HAD TO CONTINUE TO DRIVE NOT KNOWING WHEN IT WOULD REOCCUR.

Steering
Filed May 8, 2017215,000 milesVA

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 25 MPH, THE STEERING WHEEL SEIZED AND THE "SERVICE POWER STEERING NOW" INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER CONFIRMED THAT THERE WERE NO RECALLS ON THE VIN CONCERNING THE STEERING. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THE DEALER'S INFORMATION. THE FAILURE MILEAGE WAS APPROXIMATELY 215,000.

Steering
Filed May 3, 2017100,000 milesGA

ELECTRONIC POWER STEERING ASSIST COMPLETE FAILURE AROUND 100K MILES. POWER STEERING WAS INTERMITTENT FOR ABOUT A YEAR. WOULD START THE CAR AND IT WOULD NOT WORK, IT WOULD ALSO INDICATE POWER STEERING ASSIST FAULTS ON THE DASH. TURN THE CAR OFF AND BACK ON AND IT WOULD BE FINE. ONE DAY WHILE DRIVING THE POWER STEERING COMPLETELY FAILED AND NEARLY RESULTED IN AN ACCIDENT AS I WAS IN A TURN. IT HAS NOT WORKED SINCE.

Steering
Filed May 3, 2017100,000 milesAZ

I WAS DRIVING ON A CITY STREET WHEN I GET AN ALERT OF LOW TIRE PRESSURE LESS THAN 1 MINUTE MY POWER STEERING BECAME EXTREMELY HARD DIFFICULT TO TURN I HAD PULL TO THE CLOSET PARKING I COULD FINE. IF I HAD BEEN ON THE FREEWAY I WOULD HAVE EASILY CAUSED AN ACCIDENT.

Steering
Filed May 1, 2017155,000 milesVA

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 70 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 155,000.

Electrical System
Filed May 1, 2017VA

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS SLOW TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AND IDLED EXTREMELY LOW. THE VEHICLE SUDDENLY SURGED AT A HIGH RATE OF SPEED. THE CONTACT HAD TO COAST THE VEHICLE OFF THE ROAD AND RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURER SERVICE CAMPAIGN FOR THE ELECTRONIC THROTTLE BODY EXTENDED COVERAGE, BUT THE DEALER REFUSED TO PROVIDE THE MANUFACTURER'S SOLUTION TO REPAIR THE VEHICLE. THE CONTACT WAS UNCERTAIN IF THE VEHICLE WOULD BE REPAIRED THE CONTACT RECEIVED NOTIFICATION OF CUSTOMER SATISFACTION PROGRAM: 13N03. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 06/29/17*LJ *CN

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2010 Ford Fusion → · Every Fusion year → · How the figures are calculated →