Page 33 of 103 · complaints 1,601–1,650 of 5,131

2010 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Steering
Filed Aug 24, 2018TN

GOT THE 'POWER STEER SYSTEM FAULT' MESSAGE FOR THE FIRST TIME A COUPLE DAYS AGO, TURNED MY CAR OFF THEN ON AND THE MESSAGE WENT AWAY. STARTED MY CAR YESTERDAY AND THEY MESSAGE RETURNED. TURNED MY CAR OFF THEN ON AGAIN SEVERAL TIMES TO NO AVAIL. THIS IS MY ONLY CAR SO I AM FORCED TO RISK MY WHOLE LIFE TO GET AROUND. I DON'T UNDERSTAND WHAT THE HOLD UP IS ON THIS RECALL. FORD KNOWS THEIR IDS IS FLAWED AND HAVE RECALLED 2011 AND 2012 FUSIONS FOR THE SAME PROBLEM. THEY NEED TO FIX THEIR MISTAKE BEFORE I GET RAN OVER OR RUN SOMEONE ELSE OVER. NOT TO MENTION I HAVE A MANUAL TRANSMISSION. HELP ME LORD. IDK WHAT WILL BREAK FIRST, MY WRISTS OR THE STEERING COLUMN.

Service Brakes
Filed Aug 24, 2018110,000 milesMO

MY 2010 FORD FUSION HAD ABS HYDRAULIC CONTROL UNIT FAILURE. BRAKES FAILED TO FUNCTION CORRECTLY WHEN ABS ACTIVATED DURING BRAKING ' BRAKE PEDAL WOULD GO TO FLOOR ' WITH ONLY FAINT BRAKING POSSIBLE. THIS HAPPENED THREE TIMES ' THANKFULLY THERE WASN'T AN ACCIDENT AND NO ONE WAS INJURED. I TOOK TO DEALER FOR RESOLUTION. DEALER UNABLE TO DIAGNOSE THE PROBLEM FIRST 2 TIMES. I TOOK TO DEALER THE THIRD TIME ' THEY WERE ABLE TO REPLICATE THE PROBLEM. ABS HCU WAS REPLACED. REPAIR COST WAS VERY EXPENSIVE.

Engine
Filed Aug 23, 201842,000 milesWI

ERROR CODE P2112 - STUCK THROTTLE BODY. ACCELERATION DISAPPEARS AT HIGH RATE OF SPEED, RESULTING IN LIMP ALONG, NO PROPULSION TO ZERO. CAR STALLS IN HIGH SPEED TRAFFIC, REQUIRING IMMEDIATE PULLOVER. VERY UNSAFE. OTHER FUSIONS OF SAME EXACT YEAR, PRODUCTION LOCATION, AND MODEL ARE COVERED UNDER A CUSTOMER SERVICE BULLETIN 13N03, BUT NOT THE HYBRIDS, EVEN THOUGH EXPERIENCING THE SAME EXACT ISSUE. JUST WANT THIS POTENTIALLY FATAL BUG TO BE REMOVED FROM MY VEHICLE. FORD INDICATES NO COVERAGE OR FIX, DUE TO IT BEING A HYBRID... ALTHOUGH SAME ISSUE AS NON-HYBRID FUSIONS FROM SAME YEAR, PRODUCTION FACILITY, BUILD DATE.

Air Bags
Filed Aug 23, 2018NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (FORD/LINCOLN OF SMITHTOWN, 440 JERICO TURNPIKE, SMITHTOWN, NY 11787) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Aug 23, 2018NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (HEMPSTEAD FORD, 301 N FRANKLIN STREET, HEMPSTEAD, NY 11550) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 23, 2018WI

TAKATA RECALL I CONTINUE TO GET EXCUSES OF WHY THE DEALER DOESN'T HAVE PARTS OR A RENTAL CAR FOR ME. I NEED MY VEHICLE REPAIRED OR REPLACED AS THIS IS RIDICULOUS. I NEED TO HAVE A VEHICLE WITH FULL SEATING!

Engine
Filed Aug 22, 201877,500 milesAZ

ELECTRONIC THROTTLE BODY FIALURE. MY CAR HAS SAME ISSUE AS CAMPAIGN 13N03 BUT SINCE MINE IS HYBRID FORD WILL MOT HONOR IT. MY CAR SHUT OFF THREE TIMES ON A DRIVE FROM CALIFORNIA BACK TO AZ WITH ERROR PLEASE PULL OVER AND LOST ALL ENGINE POWER. HIGHWAY SPEEDS AND HOT OUTSIDE

Steering
Filed Aug 21, 201884,000 milesWV

LEFT FOR WORK AND DASH SAID POWER STEERING ASSIST FAULT. SHORTLY AFTER DASH ALSO STATED SERVICE ADVANCETRAC. CANNOT RESET AND CAN BARELY TURN WHEEL. HAPPENED SEVERAL TIMES IN PAST BUT WAS ABLE TO RESET BY TURNING OFF AND STARTING CAR. NOW CANNOT RESET. PART IS VERY EXPENSIVE AND DANGEROUS WITHOUT IT.

Steering
Filed Aug 20, 2018103,000 milesKY

SERVICE POWER STEERING NOW ERROR MESSAGES OCCURRED AN I LOST ALL STEERING WHILE TRAVELING DOWN THE ROAD AT 55 MPH WITHOUT WARNING. FORD SAYS I NEED THE ELECTRONIC POWER STEERING COMPONENTS AT 1600 FOR PARTS AN HUNDREDS MORE FOR LABOR. CAR HAS 103K MILES.

Steering
Filed Aug 20, 2018109,000 milesVA

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING AT UNKNOWN SPEEDS, THE STEERING WHEEL WAS DIFFICULT TO MOVE LEFT AND RIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE STEERING MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BILL TALLEY FORD INC, 6280 MECHANICSVILLE TPKE, MECHANICSVILLE, VA 23111, (800) 260-5082) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 109,000. **TR CONSUMER STATED SHE BEGAN HAVING ISSUES WITH THE POWER STEERING IN JUNE OF THIS YEAR. WHEN STARING THE CAR, I WOULD SOMETIMES GET AN ALERT ON MY DASHBOARD WHICH READ "POWER STEERING ASSIST FAULT." I HAD NO POWER STEERING AT ALL. I HAD TO STRAIN AND USE MY ENTIRE BODY TO MANEUVER THE VEHICLE. I KNOW THAT WAS EXTREMELY DANGEROUS, BUT THE FUSION IS THE ONLY MODE OF TRANSPORTAITON I HAVE. THE POWER STEERING WOULD RETURN THE NEXT TIME I STARTED THE CAR. THIS WENT ON FOR A COUPLE OF WEEKS, WITH THE SAME ALERT SHOWING ON THE DASH ("POWER STEERING ASSIST FAULT"). THE POWER STEERING NEVER WENT OUT ON ME WHEN THE CAR WAS IN MOTION. IT WOULD FAIL OCCASIONALLY WHEN I STARTED THE CAR, THEN RETURN THE NEXT TIME I DROVE THE CAR. THEN AT THE END OF JUNE, THE POWER STEERING SYSTEM WENT COMPLETELY OUT. UPDATED 10/30/18*JB

Steering
Filed Aug 16, 201886,000 milesNJ

POWER STEERING ASSIST FAULT ISSUE: I START THE CAR IN THE PARKING LOT AND THE ERROR ON THE PANEL STATES, POWER STEERING ASSIST FAULT. THE WHEEL IS PRETTY MUCH LOCKED. I SHUT THE CAR OFF, WAIT A FEW MINUTES AND START THE CAR AGAIN. THE ERROR IS GONE AND THE WHEEL IS MOVABLE. THIS HAS HAPPENED TWICE ABOUT 3 MONTHS APART. THE VEHICLE HAS 86,000 MILES. I'M CONCERNED THAT THIS WILL HAPPEN WHILE DRIVING AS IT HAS HAPPENED TO OTHER OWNERS OF 2010 FUSIONS. I NOTICED THERE IS A RECALL FROM 2011 -2015 FOR THIS EXACT ISSUE. WILL THERE BE ONE FOR THE 2010 MODELS?

Air Bags
Filed Aug 16, 2018NC

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER CONFIRMED THAT THE PART WAS UNAVAILABLE AND INFORMED THE CONTACT THAT A SECOND NOTICE WOULD BE SENT WHEN IT BECAME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED REPORTED 2/20/18 RECALL PASSENGER FRONTAL AIRBAG INFLATOR / BY TAKATA AS OF 9/24/18 STILL NOT AVAILABLE. UPDATED 10/18/18*JB

Air Bags
Filed Aug 16, 2018AR

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE A RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE DEALER (GLEN SAIN FORD, INC., 1301 US 49, PARAGOULD, AR 72450, (870) 236-8546) INDICATED THAT THE VEHICLE WAS PLACED ON A WAITING LIST FOR THE PART MONTHS AGO. IN ADDITION, THE ELECTRONIC POWER STEERING RANDOMLY FAILED AND CAUSED THE STEERING WHEEL TO BECOME DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) ALTHOUGH THE SYMPTOMS WERE RELATED. THE STEERING FAILURE WAS NOT DIAGNOSED BY THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THERE WAS A DELAY IN RECEIVING THE PARTS FOR THE AIR BAG RECALL. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Aug 14, 2018SC

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BENSON FORD AT (864) 855-5383 (LOCATED AT 4701 CALHOUN MEMORIAL HWY, EASLEY, SC 29640) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

SteeringCrash
Filed Aug 14, 201867,000 milesPA

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT 15 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE STRUCK A CURB AND DAMAGED THE FRONT DRIVER'S SIDE DOOR. THE AIR BAG DID NOT DEPLOY. THE VEHICLE WAS TAKEN TO KOCH 33 FORD (3810 HECKTOWN RD, EASTON, PA 18045, 610-810-1187) BUT IT HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.

Steering
Filed Aug 13, 2018137,000 milesTX

'POWER STEERING ASSIST FAULT' POWER STEERING NO LONGER WORKING, HAVING TO MANUALLY STEER CAR. MECHANIC SAYS IT WILL BE $2000 TO FIX SINCE PART COSTS $1400. POWER STEERING RACK NEEDS TO BE REPLACED, THE MOTOR IS NOT TURNING ON AT ALL.

Steering
Filed Aug 13, 2018103,000 milesNE

POWER STEERING ASSIST LIGHT RANDOMLY COMES ON AND I DON'T HAVE POWER STEERING WHEN IT DOES THIS. SOMETIMES, RESTARTING THE CAR WILL MAKE IT GO AWAY. NOW, IT HAS FAILED COMPLETELY AND WON'T FUNCTION PROPERLY. THIS HAPPENED WHEN STATIONARY AND WHEN DRIVING.

Service Brakes
Filed Aug 13, 2018102,000 milesKS

AT RANDOM WHEN I START MY CAR AND APPLY THE BRAKES TO SHIFT THE BRAKE PEDAL WILL GO TO THE FLOOR. IT WILL ALSO NOT STOP THE CAR EFFECTIVELY FOR A LONG DISTANCE, EVEN AT 20 MPH. THE CONDITION CORRECTS ITS SELF, TILL IT HAPPENS AGAIN. THE CAR WILL ALSO NOT STOP QUICKLY NO MATTER WHAT. A CAR CUT ME OFF AND THE CAR DID NOT EVEN HAVE THE BRAKING ABILITY TO START ABS BRAKING WITH THE BRAKE PEDAL PUSHED AS HARD AS I COULD. LUCKY WHAT BRAKING POWER I DID HAVE WAS STILL ENOUGH TO AVOID HITTING THE CAR THAT CUT ME OFF.

Steering › Electric Power Assist System
Filed Aug 13, 2018120,000 milesLA

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE PULLING INTO THE DRIVEWAY, THE ELECTRICAL POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO MARLER FORD COMPANY (22077 US-167, DRY PRONG, LA 71423, (318) 641-1463) WHO STATED THAT THE REPAIRS WOULD BE CHARGED TO THE CONTACT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 120,000.

Steering
Filed Aug 13, 2018SC

VEHICLE STEERING WHEEL IS LOCKED AND DID NOT GIVE NOTICE. WARNING MESSAGE IS STATING SERVICE POWER STEERING.

Engine and Engine Cooling › Exhaust System › Emission Control
Filed Aug 10, 2018105,000 milesGA

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE HESITATED WHEN STARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CANISTER PURGE VALVE (CPV) NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS ALSO TAKEN TO BILLY HOWELL FORD LINCOLN (1805 ATLANTA HWY, CUMMING, GA 30040, (770) 887-2311) WHERE IT WAS INSPECTED PER NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE) IN AUGUST OF 2016. AT THAT TIME, THE CONTACT WAS INFORMED THAT NO LEAKS WERE FOUND ON THE CPV FUEL TANK. THE CONTACT CALLED THE DEALER AGAIN, BUT WAS OFFERED NO ASSISTANCE SINCE THE VEHICLE WAS PREVIOUSLY INSPECTED UNDER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.

Air Bags
Filed Aug 9, 2018126,000 milesTX

TAKATA RECALL- RECEIVED NOTICE IN 2017 STATING OUR DAUGHTERS VEHICLE WAS AFFECTED. NOTICE STATED THE REMEDY WOULD BE AVAILABLE SOON AND I WOULD BE RECONTACTED. RECEIVED 2ND NOTICE STATING THE REMEDY WOULD BE AVAILABLE IN SPRING OF 2018. IT IS NOW MID AUGUST 2018 AND STILL NO REMEDY AVAILABLE! FORD HAS PUT MILLIONS OF LIVES IN DANGER!

Air Bags
Filed Aug 9, 2018PA

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) REGARDING THE PASSENGER SIDE FRONTAL AIR BAG INFLATOR. THE CONTACT CALLED APPLE FORD IN RED LION AT 717-244-7677 (3250 CAPE HORN RD, RED LION, PA 17356) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WAS CONCERNED THAT THE DRIVER'S SIDE AIR BAG COULD ALSO BE DEFECTIVE AND WANTED IT REPLACED AS WELL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ... *BF *TR *DT CONSUMER STATED HOUSING AROUND THE METAL DEVICE THAT MAKES THE AIR BAG WORK IS DEFECTIVE. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' UPDATED 12/12/18*JB

Steering
Filed Aug 7, 2018120,000 milesMN

I JUST BOUGHT A 2010 FORD FUSION FOR MY 17 YO SON, HIS 1ST CAR WHAT A GREAT GIFT & SURPRISE, RIGHT? SPECIALLY THE SURPRISE PART, WE MY 3 BOYS AND I WENT TO P/U THE CAR AT MY PLACE OF WORK WHERE I KEPT IT SO YAY SURPRISE, MY OLDEST GETTING HIS 1ST CAR SEE THE BOYS CHEERING, LAUGHING HAVING A GOOD, SO MY OLDEST & YOUNGEST (11 YO) GOT INTO THE CAR & WE BROUGHT IT TO A TIRE SHOP THE ONLY THING THE CAR NEEDED WAS NEW TIRES,ABOUT AN HOUR LATER WE WENT BACK TO THE SHOP TO PICK UP THE FUSION LOOKING GOOD SO MY YOUNGEST KIDDO DECIDED TO STAY WITH HIS BIG BROTHER SO HAPPY FOR HIM, THE NEW CAR DEAL ETC,ETC HE JUST WANTED TO BE WITH HIS BIG BUDDY AS HE CALL HIM SO ON OUR WAY HOME ABOUT 10 BLOCKS AWAY FROM THE SHOP & 5 BLOCKS AWAY FROM HOME WE ARE TRAVELING AT A 30 MPH SPEED ON A CITY STREET I NOTICED THAT HIS DRIVING WAS KIND OF FUNNY AND HE WAS GETTING CLOSE TO DO A RIGHT TURN AT A BUSY WITH HEAVY TRAFFIC INTERSECTION, I THOUGHT HE WAS FOOLING AROUND SOME HOW HE MANAGED TO PULL OVER AT SAFE PLACE WHEN I GOT OUT OF MY TRUCK AND APPROACHED HIM I WAS ABOUT TO SCREAM AT HIM, BEFORE I SAID ANYTHING HE SAID TO ME " THAT WAS CREEPY,DAD WHY IS THE STEERING WHEEL SO HARD? IS IT NORMAL, BECAUSE IT HAS NEW TIRES? SO BROUGHT IT BACK TO THE SHOP & THE SAID THAT IT WAS JUST FINE,THEY INSPECTED THE CAR FOR ANY POWER STEERING FLUID/ANYTHING, WE DISCOVERED THAT THIS CAR HAS AN EPAS!! SO YEAH BIG SURPRISE UH!! I FEEL SO MISERABLE,I PUT 2 OF MY BOYS LIFE'S IN DANGER. THANK GOD YES THANK GOD, MY SON WAS AB

Steering
Filed Aug 7, 201885,000 milesUT

ELECTRIC POWER STEERING ASSIST IS THROWING FAULTS, MAKING THE CAR UNDRIVEABLE. RECALLS HAVE BEEN ISSUED FOR OTHER FORD MODELS WITH THIS EPSA SYSTEM. LAST CAR CHECKUP RETURNED NO FAULT MESSAGES (CAR WAS SERVICED FOR NEW TIRES AND POINT INSPECTION LAST WEEK OF JUNE 2018). THE FAULT USUALLY OCCURS ON INITIAL STARTUP. PER THE USER MANUAL, UPON A FAULT OCCURRING YOU SHUT OFF THE CAR AND WAIT 10 SECONDS FOR THE POWER SYSTEM TO RESET, THEN RE START THE CAR. USUALLY THE FAULT WILL GO AWAY BUT NOW IT IS MORE PERSISTENT. THE FAULT WILL NOT GO AWAY BY DRIVING IT OFF. THIS IS AN EXPENSIVE ROUGHLY $1500 REPAIR THAT SHOULD NOT BE HAPPENING. MOST REPORTS POINT TO A FAULTY SENSOR. FAULT MESSAGE AUTOMATICALLY SHUTS OFF THE EPSA REGARDLESS OF IF IT IS MECHANICALLY SOUND OR NOT, WHICH IS VERY DANGEROUS IF DRIVING ON THE HIGHWAY OR BUSY DOWNTOWN STREETS. RISK OF ACCIDENT IS DRAMATICALLY INCREASED WITH THIS FAULT.

Electronic Stability Control (esc)
Filed Aug 6, 2018146,470 milesNC

THIS VEHICLE HAS BEEN SITTING FOR OVER A MONTH DUE TO MY LIMITED INCOME AS A VETERAN I CAN NOT AFFORD TO REPAIR THIS ISSUE AT AN ESTIMATE COST OF $1600. THIS ISSUE IS NOT DUE TO MY NEGLIGENCE.POWER STEERING ASSIST FAILURE IS THE ISSUE. I WAS DRIVING IT TO WORK IN DALLAS,NC WHEN I EXPERIENCED THE STEERING WHEEL LOCKED AS I MADE A RIGHT TURN INTO A PARKING SPACE. AFTER I STRUGGLED TO GET IT INTO THE PARKING SPACE I ALSO STRUGGLE TO DRIVE IT HOME AS WELL.ONCE I GOT THE VEHICLE HOME I CALLED TINDOL FORD IN GASTONIA,NC REGARDING MY CONCERN I WAS INFORMED THAT I NEED TO HAVE IT DIAGNOSED AT MY EXPENSE OF $99. THEN IF IT IS THE EPAS (ELECTRIC POWER ASSIST SYSTEM) REPAIR ESTIMATE COST CAN BE ABOUT $1600. THIS VEHICLE SPECIFICALLY HAD A RECALL BEFORE NOT SURE BUT I THINK IT WAS FOR AIRBAG AND OR SEATBELT. WELL SINCE THEN I BORROWED A TEMPORARY VEHICLE FROM FAMILY MEMBER DUE TO REPAIR COST BEING EXPENSIVE. THIS FORD FUSION HAS A TITLE LIEN THROUGH BRIDGECREST, IN WHOM I FINANCE WITH. VEHICLE IS ALMOST PAID IN FULL.THIS ISSUE HOWEVER IS NOT ANY OF NEGLIGENCE BUT MORE SO A MANUFACTURER ISSUE. THE EPAS CONSIST OF A TRW COMPONENT WHICH CONSIST OF EVERYTHING TO THIS FAILURE SUCH AS THE HYDRAULIC THE BELT DRIVE THE DRIVE RACK THE CODER INTERFACE ETC. I HAD A LOCAL MECHANIC LOOK AT IT AND THE OBSERVATION MADE WAS IT'S A POWER STEERING ISSUE THAT ONLY MANUFACTURER CAN CORRECT DUE TO THE COMPLEXITY. THE TRW IS A NON SERVICEABLE UNIT. ENCLOSING I ASK THAT YOU PLEASE CONTACT THE MANUFACTURER AND

Steering
Filed Aug 5, 2018109,000 milesKS

WIFE WENT TO THE STORE AND WHEN SHE GOT BACK IN THE CAR TO DRIVE HOME THE STEERING WENT OUT, SHE IS RECOVERING FROM A BROKEN WRIST AND COULD NOT TURN THE WHEEL, I HAD TO GET A RIDE TO DRIVE THE CAR HOME, SHE IS NOT ABLE TO DRIVE THE CAR NOW

Air Bags
Filed Aug 4, 201861,000 milesPA

I HAVE AN ACTIVE COMPLAINT #11115533. I ALSO AM CONCERNED ABOUT MY VEHICLE HAS BEEN SITTING PER THE AGREEMENT I NEEDED TO SIGN FOR FMC FOR 3 MONTHS, SINCE APRIL 26TH. AS OF TODAY THERE IS NO INFORMATION OF WHEN AIR BAG WILL BE AVAILABLE. THE TIRES, HOSES BRAKE SEALS ALL LOSE THEIR PLIABILITY AND SEALS CRACK(INCLUDING BRAKE HOSES AND CALIPER SEALS) NOT TO MENTION THE LESSOR FACT THAT I PAY FOR SIRIOUS RADIO FOR THE LAST 3 MONTHS WITH NO USE OF IT.

Air Bags
Filed Aug 3, 2018PA

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT CALLED SPRINGFIELD FORD LINCOLN AT 610-544-0700 (LOCATED AT 50 BALTIMORE PIKE, SPRINGFIELD, PA 19064) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Fuel/Propulsion System
Filed Aug 3, 201885,200 milesAL

WHEN ACCELERATING UPHILL A GAS SMELL PERMEATES INSIDE CAR

Steering
Filed Aug 2, 2018NC

2010 FORD FUSION. CONSUMER WRITES IN REGARDS TO FAILED POWER STEERING. *LD *JS

Steering
Filed Aug 2, 201889,000 milesIA

WHILE DRIVING MY 2010 FUSION ON VACATION LAST WEEK, MY EPAS SUDDENLY STOPPED WORKING AND THE CAR IMMEDIATELY BECAME EXTREMELY DIFFICULT TO STEER. AT THE TIME THIS HAPPENED, A WARNING MESSAGE DISPLAYED THAT SAID, 'SERVICE ADVANCETRAC, SERVICE POWER STEERING' AND A WARNING LIGHT CAME ON. THERE WERE NO INDICATIONS OF AN ISSUE PRIOR TO THIS. AS FAR AS I CAN TELL, THIS HAS BEEN A PROBLEM ON MANY FUSIONS AND HAS RESULTED IN A RECALL OF FUSIONS FOR OTHER MODEL YEARS BUT NOT 2010 (SO FAR??). IT'S FRUSTRATING THAT THIS APPEARS TO BE A KNOWN ISSUE FOR THIS VEHICLE, INCLUDING 2010'S, BUT THE MODEL YEAR IS NOT INCLUDED IN THE RECALL. THE LOCAL FORD DEALERSHIP JUST TOLD ME THE SYSTEM NEEDS TO BE REPLACED (THIS INCLUDES THE STEERING COLUMN), AND THEY ESTIMATED THE COST TO BE $2200.

Air Bags
Filed Aug 1, 2018OK

TAKATA RECALL I RECEIVED THE RECALL FOR MY VEHICLE ALONG WITH A CALL AND TEXT MESSAGE. I ATTEMPTED TO CONTACT SEVERAL DEALERSHIPS NEAR ME TO GET A RENTAL VEHICLE UNTIL THE PARTS ARE IN TO REPAIR THE RECALL. ALL OF THEM TOLD ME THEY HAVE A 3 MONTH+ WAITING LIST OR THEY JUST WOULD NEVER CALL ME BACK. I CALLED FORD AND THEY COORDINATED WITH A DEALERSHIP TO SUPPOSEDLY GET ME A RENTAL VEHICLE IN 2 WEEKS. I ASKED IF I AM JUST SUPPOSED TO CONTINUE DRIVING THE VEHICLE IN THE MEANTIME WITH MY TODDLER IN THE CAR KNOWING THE AIRBAG COULD EXPLODE AND THEY SAID YES. I ASKED IF THERE WAS ANOTHER RENTAL OPTION SUCH AS REIMBURSEMENT FOR A RENTAL COMPANY BUT THEY SAID NO. AT THIS TIME I WAS TOLD TO CONTINUE DRIVING THE RECALLED VEHICLE DESPITE RISKS.

Service Brakes
Filed Aug 1, 2018116,000 milesNJ

BRAKE A FAILURE INVESTIGATION 2010 FORD FUSION SE 2.5L I4. BRAKE PEDAL WENT TO THE FLOOR WHILE DRIVING MY 2010 FOD FUSION SE MANUAL TRANSON HIGHWAY. ALERTED BY DASHBOARD THAT BRAKE FLUID WAS LOW. WHILE PUTTING NEW FLUID IN, NOTICED A LEAK IN DRIVERS SIDE WHEEL. REPAIRED A BROKEN BRAKE LINE & REPLACED CALIPER AT DRIVERS SIDE REAR. COULD NOT GET BRAKE LINES TO BLEED PROPERLY AFTER REPAIR, RESULTING IN MUSHY PEDAL WITH DECREASED BRAKING ABILITY. TOOK IT TO FORD DEALER AND RECEIVED A WORK ORDER STATING THAT IT NEEDS AN ABS HYDRAULIC CONTROL UNIT, BRAKE PADS, ROTORS, ETC... COST OF REPAIRS = $5,000 REPLACED ALL FOUR BRAKE PADS AND ROTORS AND PASSENGER REAR CALIPER, AS WELL AS BRAKE MASTER CYLINDER. ATTEMPT TO BLEED BRAKES EVEN WITH THE KEY IN IGNITION & CAR ON. NO AIR COMING OUT OF BRAKE LINE BUT, BRAKE PEDAL STILL NOT BUILDING PRESSURE AND GOING TO THE FLOOR. FOUND OUT THAT A VALVE IN HCU HAD TENDENCY TO STICK PROVIDING THIS EXACT RESULT.

Air Bags
Filed Aug 1, 2018TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. THE LOCAL DEALER (DON DAVIS FORD, 633 N. STATE HWY 360, ARLINGTON, TX, 817-588-5474) WAS CONTACTED AND CONFIRMED THAT THE PARTS NEEDED TO REPAIR THE RECALL WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jul 31, 2018TX

TAKATA RECALL - FORD HAS BEEN SENDING ME RECALLS FOR TWO YEARS. THEY STATE THAT THESE INFILTRATORS CAN CAUSES HARM OR EVEN DEATH, YET THEY HAVE TOLD US THERE ARE NO REPLACEMENT PARTS FOR THE LAST TWO YEARS. THEY HAVE NO IDEA WHEN THEY WILL HAVE REPLACEMENT PARTS. THIS IS EXTREMELY UNSAFE AND AN UNACCEPTABLE PRACTICE THAT SEEMS TO HAVE NO CONCLUSION. HOW CAN THE NHTSA ALLOW THIS TO OCCUR AND LEAVE THE AMERICAN PEOPLE UNPROTECTED.

Air Bags
Filed Jul 31, 2018UT

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LARRY H MILLER FORD (11340 SOUTH 500 WEST, SALT LAKE CITY, UTAH 84115, (888) 378-5967) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Electronic Stability Control (esc)
Filed Jul 31, 201895,000 milesFL

MY WIFE DROVE TO GET MY TIRES CHANGED AND WHEN SHE GOT TO THE WALMART AUTO CENTER TO CHANGE THE TIRES THE POWER STEERING WENT OUT ON THE VEHICLE. LUCKILY SHE HAD MADE IT TO THE AUTO CENTER AND WASN'T INVOLVED IN AN ACCIDENT AS THE POWER STEERING WENT OUT IN THE PARKING LOT, HOWEVER SHE WAS IN MOTION. MY WIFE IS 5 MONTHS PREGNANT AND ITS TERRIFYING TO KNOW THAT SHE COULD HAVE BEEN INVOLVED TO A MOVING ACCIDENT WITH A VEHICLE THAT SHOULD HAVE BEEN INCLUDED IN THE PREVIOUS RECALL OF THE 2011-2013 FORD FUSIONS. AS MANY OTHERS HAVE STATED, THE POWER STEERING WENT OUT DUE TO THE FAULT THAT IS INHERENT WITH THE EPAS SYSTEM OF THE FORD FUSION. AS SUCH I HAD TO TAKE MY CAR TO THE NEAREST DEALER TO FIGURE OUT A REPAIR. THE DEALERSHIP QUOTED ME $1600 FOR THE REPAIR THAT I DON'T HAVE AT THE MOMENT. I WILL HAVE TO GET MY CAR REPAIRED AS I DON'T HAVE ANOTHER OPTION. ONCE AGAIN THIS VEHICLE SHOULD HAVE BEEN INCLUDED IN THE RECALL FOR THE POWER STEERING SYSTEM, I CAN ONLY HOPE THAT THIS ISSUE WILL BE RESOLVED IN THE FAVOUR OF THE CUSTOMER.

Air Bags
Filed Jul 30, 2018NJ

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LARSON FORD, 1150 OCEAN AVE, LAKEWOOD, NJ 08701, (888) 318-8974) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

Steering
Filed Jul 30, 201880,000 milesOH

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHEN THE VEHICLE WAS STARTED, THE MESSAGE "POWER ASSIST FAILURE" DISPLAYED. THE CONTACT STATED THAT THE POWER STEERING MALFUNCTIONED AND MADE THE STEERING WHEEL VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (GUESS MOTORS-GUESS FORD, 457 STEUBENVILLE RD SE, CARROLLTON, OH) WHERE IT WAS DIAGNOSED THAT THE POWER ASSIST STEERING GEARS FAILED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

Steering
Filed Jul 28, 2018148,000 milesVA

WHILE DRIVING TO WORK, THE POWER STEERING WENT OUT IN THE CAR AT 55 MPH AS I ENTERED A TURN MAKING IT NEARLY IMPOSSIBLE TO CONTROL. FORTUNATELY, I WAS ABLE TO BRING THE CAR SAFELY TO A STOP ON THE SIDE OF THE ROAD. VERY UNSAFE! THIS MODEL YEAR SHOULD BE ADDED TO THE EXISTING 2011 THROUGH 2012 RECALL.

Air Bags
Filed Jul 26, 2018KY

TAKATA RECALL

Air Bags
Filed Jul 26, 2018WI

TAKATA RECALL - RECEIVED FIRST NOTICE IN JULY 2016, AT OLD ADDRESS - FORWARDED TO NEW ADDRESS; CALLED LOCAL DEALERSHIP WHO INDICATED PARTS NOT AVAILABLE. CALLED OFTEN STILL NOT AVAILABLE - RECEIVED NOTICE 12/17 THAT PARTS AVAILABLE SPRING OF 2017 AND NOT TO DRIVE WITH PASSENGERS IN FRONT ROW; CALLED FORD - THEY TOLD ME THAT PARTS WOULD BE AVAILABLE BY LATE MAY OR EARLY JUNE 2018 . FINALLY FORD APPROVED A RENTAL CAR BUT I CANNOT TAKE IT OUT OF MY HOME STATE. MY CAR HAS SAT FOR ALMOST A YEAR. I TRAVEL OUT OF STATE - HATE TO FLY BUT DRIVE TO VISIT AND CONSULT. I AM 75 AND MAKING CAR PAYMENT ON A CAR I CANNOT DRIVE.

Steering
Filed Jul 26, 201862,000 milesMO

THE POWER STEERING QUIT, WHICH MADE STEERING THE VEHICLE BY MY 21 Y/O DAUGHTER NEARLY IMPOSSIBLE. FORTUNATELY, IT QUIT JUST AS SHE ENTERED A PARKING PLACE A SERVICE POWER STEERING NOW, MESSAGE APPEARED AT THE MOMENT IT FAILED.

Engine
Filed Jul 26, 201862,000 milesMO

DRIVING DOWN A EXIT, RAMP, LOST ALL ABILITY TO ACCELERATE. I IDLED TO THE PARTS STORE, HAD THE CHECK ENGINE CODE READ, IT INDICATED A THROTTLE BODY MALFUNCTION. I ORDERED AND THEN REPLACED THE THROTTLE BODY AND IT FIXED THE PROBLEM

Structure › Body
Filed Jul 24, 2018118,000 milesGA

THE INTERIOR DOOR LATCH ON THE DRIVERS SIDE NO LONGER OPENS THE DOOR. YOU MUST ROLL DOWN THE WINDOW AND REACH OUTSIDE THE VEHICLE TO OPEN THE DOOR. THIS OCCURRED JUNE 2018 AS I WAS ATTEMPTING TO GET OUT OF MY CAR AT MY HOME. WHILE DOING RESEARCH ON THIS PROBLEM I NOTICED THAT MANY FUSION OWNERS HAVE HAD THIS SAME PROBLEM. ADDITIONALLY, OTHER FORD VEHICLES(2013-15 FORD CMAX & FORD ESCAP, 2012-15 FORD FOCUS, 2015 FORD MUSTANG & LINCOLN MKC AND 2014-16 FORD TRANSIT CONNECT) HAVE A DOOR LATCH RECALL BUT NOT THE FUSION. IT IS DEFINITELY A SAFETY ISSUE WHEN YOU ARE UNABLE TO OPEN THE CAR DOOR IN A NORMAL WAY.

Air Bags
Filed Jul 23, 2018100,400 milesNJ

TAKATA RECALL, RECALL LETTER TELL YOU THAT YOU SHOULD NOT DRIVE THE CAR IT MY CAUSE DEATH TO PASSENGERS. THEY PUT YOUR NAME ON A LIST, I WAS TOLD I WAS 20 ON THE LIST AND IT IS TAKING 3 TO 4 DAYS PER PERSON TO GET A CAR THAT IS 60 DAYS.

Steering
Filed Jul 23, 201890,000 milesMI

POWER STREARING WHEEL FAILURE. RAVI AND PINION FAILED.

Steering
Filed Jul 23, 2018219,213 milesAR

POWER STEERING ASSIST FAULT. LOST ALL POWER STEERING AFTER STARTING THE CAR. THE FAULT INDICATOR CAME ACROSS THE DASH. 2011-2012 WERE RECALLED BUT NOT THE 2010 ACCORDING TO INTERNET LOTS AND LOTS OF PEOPLE COMPLAINING OF SAME ISSUE

Air Bags
Filed Jul 23, 2018KS

THE CAR IS SUBJECT TO NHTSA RECALL NUMBER 18V046. IT IS MY MOTHER'S CAR WHO NO LONGER DRIVES, AND SO I WASN'T AWARE OF THE RECALL UNTIL I ATTEMPTED TO TRADE IT IN THIS MONTH. I CALLED THE SERVICE DEPARTMENT AT OLATHE FORD IN OLATHE KS AND WAS TOLD THE CAR IS SAFE TO DRIVE AS LONG AS NO ONE SITS IN THE PASSENGER SEAT. I FOUND THIS REMARK TO BE RATHER LUDICROUS AND ASKED TO SPEAK WITH A MANAGER. THE "MANAGER" RUDELY STATED THAT NOTHING COULD BE DONE BECAUSE THEY DIDN'T HAVE REPLACEMENT PARTS. I ASKED TO SPEAK WITH THE DEALERSHIP GENERAL MANAGER AND THE PERSON PROMPTLY HUNG UP. COINCIDENTALLY, I HAD THE CAR APPRAISED AT CARNAX IN MERRIAM KS IN APRIL 2018 AND THEY MADE AN OFFER WITHOUT MENTIONING THE AIRBAG RECALL.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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