Page 24 of 103 · complaints 1,151–1,200 of 5,131

2010 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Air Bags
Filed Apr 30, 2019CO

OUR LOCAL FORD DEALERSHIP, IN GRAND JUNCTION CO, IS WILL NOT MAKE US AN APPOINTMENT TO REPAIR AIRBAG RECALL, THEY KEEP PUTTING US OFF AND MAKING EXCUSES! WE RECEIVED THE LETTER IN MARCH ON RECALL (ALTHOUGH LETTER IS DATED FEBRUARY 2019, WE RECEIVED IT IN MARCH). WE CALLED MARCH 15 TO SET UP AN APPOINTMENT TO HAVE IT REPAIRED- AND HAVE BEEN GETTING DENIED EVER SINCE. THEY SAID THAT FORD IS ONLY SENDING THEM 3 KITS PER WEEK TO FIX RECALLS. WE CONTINUE TO ASK TO BE PUT ON THE LIST - THEY SAY THEY ARE BACKED UP AND WILL CALL WHEN THEY HAVE ONE FOR US. WE ARE STILL WAITING AND IT WILL BE MAY TOMORROW! THE PARTS WOMAN-OUR CONTACT FOR ALL OF THIS, IS EXTREMELY RUDE AND REFUSES TO GIVE ANY MORE INFORMATION! WE HAVE BEEN CALLING SINCE MARCH TO CHECK ON THE STATUS AND GET CAR REPAIRED - AND SHE CONTINUES TO BE SO ANNOYED BY OUR REQUEST AND IS VERY UNPROFESSIONAL! IT HAS BEEN SO FRUSTRATING, WE LITERALLY DON'T KNOW WHAT ELSE WE CAN DO! FORD GIVES US A NOTICE, THAT OUR CAR IS DANGEROUS.THEY ARE THE ONES THAT TELL US TO TAKE IT TO THEIR DEALERSHIP TO HAVE IT REPAIRED! SO WE IMMEDIATELY STOP DRIVING IT. IT HAS BEEN VERY INCONVENIENT, WITHOUT A CAR AND SHARING RIDES! WE EVEN CONVEYED THIS FACT TO THIS FORD REPRESENTATIVE- AND SHE MADE IT KNOWN THAT SHE COULD CARE LESS! WE FINALLY HAD TO START DRIVING CAR LAST WEEK- WE ARE DESPERATE! PLEASE HELP US!

Steering
Filed Apr 29, 2019150,000 milesTN

ON MORNING DRIVE INTO WORK, THE POWER STEERING SERVICE WARNING CAME ON. WHEN I CAME OUT TO DRIVE HOME THAT NIGHT, THE POWER STEERING WAS COMPLETELY GONE. I KNOW THIS HAS BEEN AN ISSUE FOR 2011-2012 FORD FUSIONS AND LINCOLN MILANS AND A RECALL WAS ISSUED FOR THEM.

Power Train
Filed Apr 29, 201930,000 milesMO

FROM AROUND 30000 MILES ON I HAVE HAD A. N INTERMITTENT PROBLEM WITH TRANS. SLIPPING BETWEEN 2ND & 3RD? GEARS. MENTIONED IT TO RUTHERFORD AT LEAST TWICE, WAS TOLD THEY COULD FIND NOTHING WRONG. TOOK CAR TO DESOTO FORD DEALER WHILE STILL UNDER EXTENDED WARR WAS TOLD IT MIGHT BE DIRT IN VALVE BODY AND IF TAKEN OUT AND NOTHING FOUND ENTIRE COST WOULD HAVE BEEN ON ME. I HAVE LOOKED ONLINE AND FOUND NUMEROUS SIMILAR COMPLAINTS. NOW TRANS IS SLIPPING VERY OFTEN. I FEEL THIS IS A COMMON PROBLEM AND SHOULD HAVE BEEN TAKEN CARE OF UNDER ORIGINAL FACTORY WARRANTY. THE PROBLEM ALWAYS OCCURRED WHILE DRIVING.

Electronic Stability Control (esc)
Filed Apr 29, 2019121,363 milesNY

I BROUGHT MY NEPHEW TO SCHOOL, CAR STARTED FINE AND NO ISSUES. IT'S ONLY MAYBE A MILE DOWN THE ROAD. WHEN I TURNED THE CAR BACK ON AFTER DROPPING OFF, THE 'POWER STEERING ASSIST FAULT' AND 'SERVICE ADVANCETRAK' INDICATORS CAME ON ONCE I PUT IT IN REVERSE THE STEERING WHEEL LOCKED UP. THE POWER STEERING ASSIST FAULT INDICATOR CAME ON MAYBE 3 TIMES THROUGHOUT THE PAST 2 MONTHS BUT ONCE I PUT THE CAR IN PARK AND TURNED IT OFF THEN BACK ON, THE INDICATOR WAS GONE AND I COULD DRIVE. THIS TIME IT DIDN'T GO AWAY AND THE SERVICE ADVANCETRAK WAS ON.

Steering
Filed Apr 28, 2019125,000 milesOH

POWER STEERING FAULT ELECTRICAL STEERING ASSIST MALFUNCTION. CAR DOES NOT STEER WITHOUT ELECTRIC ASSIST. THIS IS A SAFETY HAZARD. TO DATE THIS HAS ONLY OCCURRED WHEN VEHICLE IS STARTED. TURNING OFF VEHICLE AND RESTARTING CLEARS THE FAULT. IF THIS WERE TO HAPPEN WHILE VEHICLE WAS IN OPERATION, THERE WOULD BE A LOSS IN VEHICLE CONTROL. LOSING CONFIDENCE IN HAVING MY DAUGHTER DRIVE THIS VEHICLE.

Suspension
Filed Apr 27, 2019177,000 milesMI

I HAVE HAD TO REPLACE MY SPRINGS ON MY CAR AFTER IT IS ONLY 9 YEARS OLD. THS DOES NOT SEEM TO BE NORMAL.

Steering
Filed Apr 27, 2019108,598 milesIL

LOST OF POWER STEERING CONTROL WHILE DRIVING. MESSAGE CENTER SHOWS 'POWER STEERING ASSIST FAULT'. CHECKED THE INTERNET AND APPEARS TO BE A COMMON ISSUE, 2011 AND LATER WERE RECALLED, BUT NOT 2010? EXTREMELY EXPENSIVE REPAIR, ESPECIALLY AS IT RELATES TO OVERALL VALUE OF VEHICLE.

Steering
Filed Apr 26, 2019NY

I WAS DRIVING HOME AND AS I WENT TO TURN I NOTICED IT WAS HARD TO TURN SO I PULLED OVER AND TURNED THE CAR OFF THEN TURNED IT BACK ON AND MY SERVICE LIGHT CAME ON.

Air Bags
Filed Apr 24, 2019IL

2010 FORD FUSION. CONSUMER WRITES IN REGARDS TO PASSENGER FRONTAL AIRBAG INFLATOR SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE THE AIRBAG RECALL COMPLETED. THE DEALER INFORMED THE CONSUMER THE REPAIR COULD NOT BE COMPLETED DUE TO BRACKET HOLDING THE AIRBAG BEING DAMAGED. THE CONSUMER WAS HELD RESPONSIBLE FOR THE BRACKET REPAIR, BUT COULD NOT AFFORD THE REPAIR. THE VEHICLE WAS TOWED TO THE CONSUMER'S RESIDENCE, BUT WAS RETURNED SEVERELY DAMAGED. *JS

Electrical System
Filed Apr 22, 2019140,000 milesCA

POWER STEARING MODULE HAS GIVEN OUT.

Fuel/Propulsion System
Filed Apr 19, 2019MO

CODE: P1450 RECALL 15V793000

Wheels
Filed Apr 16, 2019190,000 milesFL

SEVEN WHEEL STUDS HAVE BROKEN OFF ON THE LEFT-HAND SIDE. SIX SINCE NOVEMBER, 2018. I DON'T KNOW WHEN THEY HAPPENED OR HOW, BUT NOTICED. ONE BROKE A LONG TIME AGO ON THE BACK LEFT WHEEL AND I DROVE ON IT FOR SEVERAL YEARS. I NOTICED AT THANKSGIVING TWO MORE ON THE FRONT LEFT WHEEL AND FIXED IT PROMPTLY, ONLY DRIVING TO PICK UP PARTS, REPLACING ALL FIVE ON THE FRONT TIRE AND THE BROKEN ONE OF THE BACK TIRE. IN JANUARY 2019, I NOTICED TWO MORE ON THE BACK WHEEL SHEARED OFF AND REPLACED ALL FIVE. IN APRIL 2019, I NOTICED TWO MORE ON THE BACK WHEEL SHEARED OFF AND REPLACED THOSE TWO. AT THIS POINT, I AM SHOPPING FOR A NEW CAR, BUT WANTED TO RAISE THE ALARM THAT THERE COULD BE SOMETHING GOING ON WITH THIS VEHICLE. I HAVE 190,000 MILES ON IT AND THE HUBCAPS (WHICH ARE KNOWN TO FALL OFF ON THIS VEHICLE) HAVE FALLEN OFF ON THREE OF THE FOUR WHEELS, INCLUDING THE TWO THAT HAVE HAD PROBLEMS.

Visibility › Sun/Moon Roof Assembly
Filed Apr 16, 2019150,000 milesMI

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHEN THE CONTACT ATTEMPTED TO OPEN THE SUN ROOF, IT MOVED A QUARTER OF AN INCH AND FAILED TO OPEN. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. THE VIN WAS NOT AVAILABLE.

Air Bags
Filed Apr 15, 2019NY

TAKATA RECALL NOT PERFORMED BY FORD AND THE DEALER TOWER FORD IN GREAT NECK NY

Steering
Filed Apr 13, 2019105,000 milesMI

POWER STEERING FAILS WHILE OPERATING. INTERNET SEARCH SHOWS IT'S A VERY COMMON ISSUE.

Power Train
Filed Apr 12, 2019116,000 milesPA

'TAKATA' I HAVE LOOKED UP THE PROBLEM WITH MY FORD FUSION 2010 WHICH IS THE ELECTRICAL POWER STEERING AND THERE IS NO RECALL ON THE VECHILE BUT SO MANY PEOPLE ARE HAVING PROBLEMS WITH IT. THE MODELS AFTER IT HAVE A RECALL BUT NONE FOR THE 2010 MAKE. I FEEL AS IF, THERE SHOULD BE A RECALL ON ANY AND EVERY VECHILE FORD MAKES. NO MATTER THE YEAR OR MODEL. THE MANUFACTURER MADE THE VECHILE AND OF ITS A PROBLEM THAT WAS NOT CAUSED BY CUSTOMERS BUT BY THE MANUFACTURER THEN IT SHOULD BE FIXED. SOME PEOPLE CAN'T AFFORD TO FIX PROBLEMS THAT ARE SO EXPENSIVE AND THE CHARGE OF LABOR LIKE MYSELF! MY VECHILE WAS STATIONARY WHEN THE POWER STEERING LIGHT HAD COME ON.

Electronic Stability Control (esc)
Filed Apr 12, 201965,207 milesNE

AFTER STARTING THE CAR, I GET MESSAGE "POWER STEERING ASSIST FAULT". AFTER MOVING JUST A FEW FEET, THE TRACTION LIGHT COMES ON AND I GET MESSAGE "SERVICE ADVANCETRAC". THE DEALERSHIP TELLS ME THE ELECTRIC RACK NEEDS TO BE REPLACED AND THE PART ALONE IS OVER $1600. FROM MY UNDERSTANDING, THE 2011 AND 2012 MODELS HAVE BEEN RECALLED, AND THE 2010 MODELS HAVE THE SAME PART NUMBER FOR THE RECALLED RACK.

Steering
Filed Apr 11, 2019141,000 milesSC

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. ALSO, THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND THE FAILURE RECURRED. THE CONTACT WAS ABLE TO DROVE HOME WITH NO POWER STEERING ABILITY. THE VEHICLE WAS LATER TAKEN TO A FEW INDEPENDENT MECHANICS WHERE IT WAS DIAGNOSED THAT THE STEERING PUMP AND RACK FAILED AND MAY NEED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER PROVIDED CASE NUMBER: CAS-17625481. THE APPROXIMATE FAILURE MILEAGE WAS 141,000.

Service Brakes
Filed Apr 10, 2019112,000 milesNJ

WHEN TRYING TO STOP VEHICLE, THE BRAKE PEDAL LOWERS TO FLOOR AND IS SLOW TO STOP THE CAR. CAR CONTINUES TO TRAVEL WITH FOOT ON THE PEDAL. ALL DIAGNOSTIC TESTS ON BRAKES AND MASTER CYLINDER ARE STATING THAT BRAKES ARE WORKING AS THEY SHOULD WITH NO PROBLEMS TO FIX BUT THE BRAKE PEDAL DOES NOT STOP THE CAR. EVERYTHING THAT COULD BE CAUSING THE PEDAL TO LOWER TO THE FLOOR AND BE SLOW TO STOP THE VEHICLE HAS BEEN CHECKED MULTIPLE TIMES. PADS ARE GOOD, ROTORS ARE GOOD, BRAKE FLUID GOOD, NO LEAKS, BRAKE LINES ARE GOOD, NO AIR IN LINES, MASTER CYLINDER IS GOOD. ACCORDING TO SOCIAL MEDIA OUTLETS AND FORD FORUMS, THERE ARE HUNDREDS OF COMPLAINTS WITH THE SAME EXACT PROBLEM WITH THE SOFT BRAKE PEDAL AND FAILURE TO STOP THE VEHICLE. SO, THE QUESTION IS...WHY HAS THERE NOT BEEN A RECALL?

Electrical System
Filed Apr 10, 2019OR

POWER STERRING SOME TIMES WHEN STARTING ,HAVE TO TURN OFF THEM RESTART TO MAKE IT WORK.WINDSHIELE WIPERS INTERMITTEN STOPSWORKING,BLIND SPOT LIGHT,CROSS TRAFFIC,REAR PARKING AID LIGHT COMES ON CANT TURN OFF ALL ON STARTING OFF.

Steering
Filed Apr 7, 2019130,000 milesNC

WHILE IN MOTION ON THE HIGHWAY, POWERSTERRING FAULT OCCURRED CAUSING THE POWER STEERING TO BECOME INACTIVE. THERE HAS BEEN A RECALL ON THE 2011 TO 2012 MODELS, WHICH I. ALSO BELIEVE THAT THE 2010 SHOULD HAVE ALSO BEEN INCLUDED. THIS IS A SAFETY HAZARD.

Service Brakes
Filed Apr 6, 2019210,000 milesMI

WHILE DRIVING ON DRY PAVEMENT AND TRANSITIONING TO A DIRT ROAD, THE HCU UNIT HAS MALFUNCTIONED WHILE APPLYING THE BRAKES AND CAUSED MY VEHICLE TO HAVE NO BRAKES AND THE VEHICLE FAILED TO STOP. I WAS FORCED TO USE THE EMERGENCY BRAKE TO AVOID AN ACCIDENT. THIS CAUSED THE ENTIRE BRAKING SYSTEM TO FAIL AND THE VEHICLE HAS BEEN IN THE SHOP FOR OVER 7 BUSINESS DAYS WITH NO CONCRETE REPAIR IN SITE. TO DATE THE ESTIMATED COST FOR REPAIR NOT INCLUDING THE HCU IS $1,500 JUST IN LABOR TO TRY AND FIND THE ISSUE.

Steering
Filed Apr 6, 2019147,000 milesMI

WHILE OPERATING VEHICLE, STEERING SYSTEM DISPLAYED ERROR ON DRIVER INFORMATION CENTER AND VEHICLE BECAME DIFFICULT TO STEER. LUCKILY WAS ABLE TO GET OFF THE ROAD WITH NO PERSONAL INJURY. DIAGNOSIS OF THE PROBLEM IS THAT THE ENTIRE RACK AND PINION STEERING ASSEMBLY MUST BE REPLACE BECAUSE OF A FAILURE OF THE ELECTRONIC MOTOR THAT IS NOT SERVICEABLE. THE REPAIR IS AN EXPENSIVE REPAIR AS THE REPLACEMENT UNIT IS EXPENSIVE. MY CONCERN IS THAT THIS IS A TRUE SAFETY ISSUE. MY RESEARCH SHOWS THAT FORD CHANGED THE STEERING ASSEMBLY PART WAY THROUGH THE PRODUCTION OF THIS MODEL YEAR. THIS IMPLIES THAT THEY KNEW THERE WAS AN ISSUE AND TOOK STEPS TO ADDRESS. THIS CHANGED ASSEMBLY WAS LATER USED ON THE REMAINING 2010 AND CARRIED THROUGH TO THE 2011 AND 2012 MODEL YEARS THAT WERE LATER RECALLED BECAUSE OF ISSUES WITH THIS STEERING ASSEMBLY. YOUR ORGANIZATION IDENTIFIED A SAFETY ISSUE WITH THE 2011 AND 2012 MODEL YEARS YET CHOSE TO IGNORE THE 2010 MODEL YEAR. THERE ARE THOUSANDS OF FAILURES ON THE 2010 MODEL YEAR. HELP ME UNDERSTAND THE RATIONALE FOR NOT CLASSIFYING THIS AS A SAFETY ISSUE.

Steering
Filed Apr 5, 2019180,000 milesMO

MY WIFE WAS DRIVING ON CITY STREETS AND WHILE THE VEHICLE WAS IN MOTION SHE ATTEMPTED TO MAKE A TURN AND THE ELECTRIC POWER STEERING STOPPED WORKING AND WAS UNABLE TO MAKE A SAFE TURN. SHE WAS NOT STRONG ENOUGH TO TURN THE WHEEL MANUALLY AND ALMOST CRASHED THE VEHICLE. THE FUSE TO THE POWER STEERING SYSTEM WAS BLOWN AND CONTINUED TO BLOW FUSSES AFTER DRIVING FURTHER. IT IS CURRENTLY AT THE FORD DEALERSHIP BEING LOOKED AT.

Equipment
Filed Apr 4, 2019CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 19V001000 (AIR BAGS) AND 14E028000 (EQUIPMENT), BUT THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS NOT NOTIFIED OF THE EQUIPMENT RECALL CAMPAIGN AND WAS CHECKING WITH THE MANUFACTURER. AUBURN FORD (1650 GRASS VALLEY HWY, AUBURN, CA 95603, (888) 823-6591) WAS CONTACTED AND WAS AWAITING A RESPONSE FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Apr 4, 2019CA

TAKATA RECALL EVERY FORD DEALERSHIPS THAT I CALL, THEY DON'T HAVE AIR BAGS TO REPLACE. I HAVE BEEN CALLING SINCE THIS PAST YEAR AND EVERY DEALER SAYS THAT THEY DON'T HAVE THE PART STOCK AND WILL CALL ME ONCE THEY GET IT. I HAVEN'T RECEIVED A CALL YET. I CALLED TODAY AND THEY SAID IT TAKES 3 WEEKS TO RECEIVE THE PART. THEY SAID I SHOULD TRY OTHER DEALERSHIPS. IT SEEMS LIKE THEY DON'T WANT TO REPLACE THE AIR BAG.

Air Bags
Filed Apr 1, 201967,642 milesNC

TAKATA RECALL? RECALL ISSUED 11 MONTHS AGO AND STILL SHOWS NO REMEDY AVAILABLE

Steering
Filed Apr 1, 201992,000 milesMO

POWER STEERING FAILURE WHILE IN MOTION ON HIGHWAY HAD IT RESET, FAILED AGAIN HAD IT REPLACED. $1700 IN REPAIRS NOW SITTING AT FORD IN QUINCY IL AND WE CANNOT AFFORD TO PICK IT UP.

Steering
Filed Apr 1, 201992,000 milesMO

1700 REPAIR BILL SITTING AT QUINCY FORD DEALERSHIP UNABLE TO AFFORD TO PAY TO PICK CAR UP AFTER FIX. WENT OUT AFTER A RESET THEN AN AFTERMARKET AND NOW FORD PUT IN ONE. WAS ON HIGHWAY GOING 55

Steering
Filed Apr 1, 2019100,000 milesLA

NOTICE OF POWER STEERING ASSIST FAULT AND ADVANCETRAC APPEARED ON DASH - POWER STEERING COMPLETELY DISAPPEARED MAKING CAR NEXT TO IMPOSSIBLE TO TURN/DRIVE. NO WARNING OCCURRED PRIOR TO POWER STEERING DISAPPEARING. OCCURRED WHEN VEHICLE WAS BOTH STATIONARY AND IN MOTION. OCCURRED ON CITY STREETS.

Service Brakes
Filed Mar 31, 201967,000 milesOH

DURING MY NORMAL DAILY COMMUTE I EXPERIENCED A TERRIFYING AND UNANNOUNCED LOSS OF BREAKING POWER. I WAS SIMPLY COMING TO A STOP AT A LIGHT IN HEAVY TRAFFIC AND LOST TOTAL BREAK RESPONSE. I NARROWLY MISSED CAUSING A ACCIDENT WITH STOPPED TRAFFIC. I WAS DRIVING RESPONSIBLY IN A LIGHT DRIZZLE WHEN IT HAPPENED. I AM TOLD THE ABS MODULE SENSED LOSS OF TRACTION IN AT LEAST ONE TIRE SO IT KICKED ON. THIS ONLY MADE THE SITUATION A PANIC STOP. THE PEDAL WENT TO THE FLOOR AND BREAKING POWER WAS ONLY ABOUT 10% OF THE NORMAL FEEL. AFTER THIS EVENT THE BREAKS NEVER REGAINED THEIR POWER AND HAD TO HAVE MY CAR TOWED TO SERVICE. THE SERVICE CENTER TOLD ME THIS IS SOMEWHAT COMMON AND THEY COULD FIX THE ISSUE, $1600 LATER I HAVE A NEW ABS MODULE AND THE BREAKS WORKS BETTER BUT NOT 100% OF WHERE THEY WERE BEFORE. I HAVE HEARD OF SEVERAL OTHER PEOPLE'S STORIES SINCE THIS EVENT AND ALL ARE THE SAME ISSUE. THE EVENT WAS SUCH A UNANNOUNCED AND TERRIFYING EXPERIENCE I WILL BE SELLING THE CAR. I AM A 35, PERFECT DRIVING RECORD, DRIVE 20K MILES+ EVERY YEAR AND NEVER EXPERIENCED A SITUATION LIKE THIS WHERE I WAS HELPLESS. AND KNOWING THE MANUFACTURER KNOWS OF THE PROBLEM IS APPALLING.

Fuel/Propulsion System
Filed Mar 28, 2019130,000 milesPA

TL* THE CONTACT OWNS A 2010 FORD FUSION. AFTER REFUELING THE VEHICLE, THE CONTACT DETECTED A FUEL ODOR AND NOTICED FUEL LEAKING UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TOP PORTION OF THE FUEL TANK WAS RUSTED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

Air Bags
Filed Mar 27, 2019MI

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BORGMAN FORD MAZDA (LOCATED AT 3150 28TH ST SW, GRANDVILLE, MI 49418, (616) 534-7651) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Steering
Filed Mar 27, 2019127,000 milesFL

THE SERVICE POWER STEERING INDICATOR CAME ON WHEN THE TECHNICIAN CHECKED THE CODE IT SAID IT NEEDED A STEERING WHEEL ANGLE SENSOR FOR THIS PARTICULAR MODEL A POWER STEERING ANGLE SENSOR IS NOT APPLICABLE SO THEY TOLD ME I NEED A NEW CLOCK SPRING I ORDERED THE NEW CLOCK SPRING AND IT DID NOT FIX THE PROBLEM. IT HAS NO POWER STEERING WHATSOEVER VERY HARD TO TURN IT JUST HAPPENED WHILE DRIVING. VERY UNSAFE CONDITION AND I NOTICED A LOT OF OTHER COMPLAINTS ABOUT THIS BEING A MAJOR PROBLEM FOR THESE VEHICLES AND MODELS WITH CURRENT AND NEWER YEARS.

Steering
Filed Mar 27, 2019185,000 milesMO

'ELECTRONIC POWER ASSIST FAULT' WHILE DRIVING VEHICLE, STEERING LOCKS UP AND BECOMES DIFFICULT TO TURN, HAPPENS ON HIGHWAY AND CITY STREETS, WHILE TURNING AND WHILE DRIVING STRAIGHT. HAVE TO TURN VEHICLE OFF THEN BACK ON AGAIN TO RESET SYSTEM. HAS BEEN HAPPENING MORE FREQUENTLY. HAVE HAD ISSUE FOR 3 YEARS NOW.

Steering
Filed Mar 25, 201949,000 milesTX

ONCE CAR WAS TURNED ON "POWER STEERING ASSIST FAULT" AND I COULD NOT MOVE THE STEERING WHEEL WHILE PARKED. TURNED OFF THE CAR, THEN BACK ON AND SAME MESSAGE WAS SHOWN. IT WAS VERY DIFFICULT TO STEER WHEN I DROVE TO THE DEALERSHIP.

Structure › Body
Filed Mar 24, 201996,312 milesCA

THE DOOR HANDLE LOCKING SYSTEM ON THE DRIVER'S SIDE BROKE ON MY 2010 FORD FUSTION MY CAR WAS STATIONARY IN A GARAGE. I UNLOCKED DRIVER DOOR, SAT IN DRIVER SEAT AND SUDDENLY DOOR LATCH IS BROKEN AND I'M UNABLE TO OPEN THE DOOR FROM THE INSIDE. I HAD TO ROLL DOWN THE DRIVER WINDOW IN ORDER TO OPEN THE DOOR FROM THE OUTSIDE. I NOTICED THAT THE DOOR NO LONGER LOCKS EITHER. BROUGHT CAR TO MY DEALERSHIP WHO SAID NO RECALLS WERE AVAILABLE SO I HAD TO PAY 182.45$ TO GET MY DOOR LATCH FIXED. THIS IS A SAFETY CONCERN AND THERE SHOULD BE A RECALL BECAUSE I WAS NO LONGER ABLE TO PARK AND LOCK MY CAR. PLEASE ISSUE A RECALL FOR THIS PART. NOT IMPRESSED WITH FORD AT THE MOMENT.

Air Bags
Filed Mar 23, 201912,900 milesSC

AFTER TWO DAY SOMETHING IS KILLING THE BATTERY.

Steering
Filed Mar 22, 2019TX

I WAS LEAVING MY HOUSE AND THE POWER STEERING LIGHT CAME ON, I TURNED THE CAR OFF AND THEN ON THE WARNING LIGHT WENT OFF. AS I WAS DRIVING, IT BECAME VERY HARD TO STEER THE CAR. WITHOUT WARNING THE POWER STEERING WENT OUT AND HAS BEEN OUT FOR A COUPLE OF WEEKS, IT IS VERY HARD TO TURN THE WHEEL. I CAN NOT AFFORD TO FIX IT RIGHT NOW, IT SEEMS THERE IS A LOT OF PROBLEMS WITH THIS CAR MODEL. I HAD JUST HAD THE AIR BAG REPLACED AND WAS HOPING TO HAVE NO MORE PROBLEMS IT.

Wheels
Filed Mar 22, 2019123,000 milesND

PRIMEWELL VALERA TOURING DEVELOPED CRACKS IN THE SIDEWALL AND LOST AIR AT HIGHWAY SPEED. I FOUND OUT THAT THERE IS A RECALL FOR THESE TIRES. I AM TRYING TO GET THIS RECTIFIED WITH THE TIRE DISTRIBUTOR, BUT AT THIS POINT NO LUCK.

Air BagsCrash1 injured
Filed Mar 21, 2019167,233 milesGA

TAKATA RECALL AUTO ACCIDENT FRONTAL BUMPER DAMAGED, NO AIR BAG DEPLOYED. INSURANCE NOT FIX CLAIM DUE TO 1000.00 DEDUCTIBLE AND LEFT WITH EXPENSE OF REPAIRS

Air Bags
Filed Mar 21, 2019NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT CALLED KOEPPEL FORD AT 347-846-0657 (LOCATED AT 57-01 NORTHERN BLVD, WOODSIDE, NY 11377) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Mar 18, 2019MN

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. FREEWAY FORD (9700 LYNDALE AVE S, BLOOMINGTON, MN 55420) WAS CONTACTED AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Service Brakes
Filed Mar 16, 2019NJ

THE BRAKES ON THIS CAR GO ALMOST ALL THE WAY TO FLOOR BEFORE THEY ENGAGE. I HAVE BLED THE BRAKES, REPLACED PADS AND ROTORS AND NONE OF THESE ACTIONS RESULTED IN IMPROVED PERFORMANCE. I HAVE READ NUMEROUS POSTS THAT THE ABS PUMP IS DEFECTIVE. I AM TROUBLED BY THIS AS MY DAUGHTER DRIVES THIS CAR AND I DO NOT FEEL IT IS SAFE. THIS ISSUE OCCURS AT ANY SPEED IN ANY CONDITION I.E. DRY, WET, TURNING OR GOING STRAIGHT. THIS ALSO RESULTS IN LONGER BRAKING DISTANCES AS THE ENGAGEMENT IS NOT NORMAL. I HAVE CALLED FORD AND THEY HAVE TAKEN NO ACTION WHATSOEVER.

Steering
Filed Mar 14, 2019146,000 milesCT

DRIVING AND TURNING TO PULL ONTO MY STREET 'SERVICE POWER STEERING NOW' ALERT APPEARED ON DISPLAY. AND 'TRACTION' LIGHT ACTIVATED AND I LOST POWER STEERING THANKFULLY IT HAPPENED AS I WAS ARRIVING HOME. NEXT DAY (TODAY) STILL POWER STEERING NOTIFICATION AND NO POWER STEERING WHEN DRIVING.

Air Bags
Filed Mar 13, 2019WA

TACATA RECALL. TODAY I CALLED THE ANACORTES FORD DEALERSHIP IN WA STATE AND SPOKE WITH JOSH IN THE SERVICE DEPARTMENT. I TOLD HIM I HAD A LETTER FROM FORD ABOUT A RECALL. HE SAID THAT FORD IS OUT OF THE PARTS AND THEY AREN'T ABLE TO ORDER ANY. I ASKED HOW LONG TILL THEY CAN ORDER MORE AND HE SAID MAYBE A MONTH. SO I ASKED WHAT MY OPTIONS WERE, IF I NEEDED TO CALL BACK EVERY MONTH. HE SAID THE BEST HE COULD DO WAS ADD ME TO HIS LIST AND KEEP AN EYE ON IT. I EXPLAINED THAT MY HUSBAND HAD CALLED A FEW MONTHS BACK AND SPOKE WITH SOMEONE WHO SAID THEY WERE ORDERING THE PART AND WOULD BE CALLING HIM BACK IN A FEW WEEKS. HE SAID THERE WAS NOTHING ON RECORD OF THAT. I AM EXTREMELY UNSATISFIED WITH THE HANDLING OF THE SITUATION. IT'S BEEN OVER A YEAR SINCE I FIRST STARTED GETTING LETTERS ABOUT THIS RECALL. THE MOST RECENT LETTER I RECEIVED FROM FORD MOTOR COMPANY DATED FEBRUARY 2019, STATES THAT, 'PARTS ARE AVAILABLE TO REPAIR YOUR VEHICLE HOWEVER, YOUR DEALER WILL NEED TO ORDER PARTS FOR YOUR VEHICLE PRIOR TO YOUR APPOINTMENT.' THIS IS NOT CONGRUENT WITH WHAT JOSH SAID. HE SAID THEY ARE NOT ABLE TO ORDER ANY MORE AT THIS TIME.

Steering
Filed Mar 12, 2019118,000 milesNC

IMMEDIATELY AFTER STARTING CAR, POWER STEERING ASSIST FAULT MESSAGE APPEARED ON DASH. COULD NOT TURN THE WHEELS IN EITHER DIRECTION WHILE PARKED. TURNED OFF CAR, WAITED APPROX 30 SECONDS, AND RESTARTED. POWER STEERING WAS FUNCTIONAL WITH NO ERROR AFTER RESTART. DROVE TO NEXT DESTINATION, WAS PARKED FOR APPROX 30 MINUTES, AND THE SAME SCENARIO WAS REPEATED WHEN ATTEMPTING TO START THE CAR AND DRIVE FROM THERE.

Air Bags
Filed Mar 9, 2019OH

RECEIVED RECALL NOTICE FEB 2018. CONTACTED LOCAL FORD DEALER, SIDNEY FORD ON SAFETY RECALL NOTICE18S01/NHTSA RECALL 18V046. WERE TOLD WE WOULD BE NOTIFIED WHEN PART WAS AVAILABLE. HOW CHECKED WITH THEM REPEATEDLY AND AS OF MARCH 8, 2019, WE WERE STILL TOLD PART WAS NOT AVAILABLE.

Steering
Filed Mar 8, 2019120,000 milesTX

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 30 MPH, THE POWER STEERING FAILED AND THE CONTACT HAD TO EXERT EXCESSIVE STRENGTH TO TURN THE STEERING WHEEL. ALSO, THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT MANAGED TO REACH HER DESTINATION SAFELY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

Steering
Filed Mar 8, 2019250,000 milesNJ

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT WAITED A FEW MINUTES, RESTARTED THE VEHICLE, AND WAS ABLE TO DRIVE NORMALLY TO HIS RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 250,000.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2010 Ford Fusion → · Every Fusion year → · How the figures are calculated →