Page 16 of 21 · complaints 751–800 of 1,023

2009 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →

Service Brakes
Filed Feb 13, 2017132,000 milesIN

2009 FORD FUSION ABS ISSUE THE FIRST ISSUE WITH THE ABS OCCURRED ON WET PAVEMENT. THE CAR IN FRONT OF ME STOPPED QUICKLY SO I HAD TO BRAKE HARD. THE ABS KICKED IN, MY BRAKES LOCKED UP AS I STARTED SLIDING SIDEWAYS AND THEN I LOST ALL PRESSURE IN MY BRAKES. AFTER I RECOVERED CONTROL OF THE CAR, I STILL HAD NO PRESSURE IN THE BRAKE PEDAL UNLESS I PUMPED THE BRAKES MANY TIMES BEFORE TRYING TO STOP. AFTER CONTINUING MY DRIVE AND PUMPING THE BRAKES ALONG THE WAY, THE SYSTEM FINALLY CORRECTED ITSELF. THE SECOND ISSUE OCCURED A FEW WEEKS AGO (JAN 2017) WHEN I WENT TO STOP AT A STOP SIGN. THE INTERSECTION HAD A FEW SLICK SPOTS REMAINING AND AS I WENT TO STOP, THE ABS KICKED IN AND I LOST THE ABILITY TO STOP ALL TOGETHER. I WAS ABLE TO TURN THROUGH THE INTERSECTION WITHOUT INCIDENT. THE BRAKES HAVE NEVER RECOVERED FROM THIS EVENT. MY STOPPING TIME HAS INCREASED TREMENDOUSLY AND I HAVE TO PUMP THE BRAKES MANY TIMES BEFORE I EVEN TRY TO STOP. I HAVE AN APPT TO HAVE THE ABS CHECKED OUT.

Service Brakes
Filed Feb 10, 201782,000 milesTN

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT THERE WAS A FAILURE IN WHICH THE ABS RANDOMLY ENGAGED WHEN THE BRAKES HAD NOT BEEN APPLIED. EACH TIME THE FAILURE OCCURRED, THE CONTACT HAD TO PUMP THE BRAKE PEDAL BECAUSE IT TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND RECOMMENDED THAT THE VEHICLE BE DIAGNOSED BY A DEALER. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE16017 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000. UPDATED 06/21/17*LJ *CN

Service Brakes
Filed Feb 8, 2017102,000 milesFL

AFTER A HARD STOP THE BRAKE PEDAL IS VERY SPONGY AND TRAVELS ALMOST TO THE FLOOR. IT HAS CREATED A NEED FOR INCREASED STOPPING DISTANCE. I HAD TO TAKE IT TO THE MECHANIC WHO SAID IT IS AN ABS SYSTEM PROBLEM. THIS IS THE SECOND TIME THE ABS HAS BEEN REPLACED. THE FIRST WAS AT 44,000 MILES AND THE SECOND AT 102,000. IT IS A VERY COSTLY REPAIR AND COULD HAVE HAD DANGEROUS RESULTS DUE TO ITS FAILURE.

Service Brakes
Filed Feb 7, 201767,591 milesNJ

TL* THE CONTACT OWNS A 2009 FORD FUSION. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE WOULD TRAVEL BEFORE COMING TO A STOP. THE CONTACT WOULD HAVE TO APPLY THE BRAKES IN ADVANCE IN ORDER FOR THE VEHICLE TO COME TO A COMPLETE STOP. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,591. UPDATED 06/07/17*LJ *CN

Service Brakes
Filed Feb 6, 2017132,000 milesOH

AFTER MY ABS ENGAGED AT 10-15 MPH ON A PATCH OF ICE, I WAS BARELY ABLE TO STOP AT ALL. SINCE THEN, THE BRAKES HAVE BECOME VERY SPONGEY AND IT TAKES THE CAR LONGER TO STOP THAN IT SHOULD.

Service Brakes
Filed Feb 6, 2017100,000 milesOH

ON MANY OCCASIONS OVER APPROXIMATELY THE LAST 20,000 MILES (HARD TO TELL HOW LONG IT HAS BEEN GOING ON AS IT HAS BECOME A NORMAL OCCURRENCE) BRAKES BECOME TEMPORARILY NON EXISTENT AFTER ABS IS ENGAGED FOR ANY REASON ON BOTH WET AND DRY SURFACES. PETAL MUST BE PUSHED TO THE FLOOR AFTER SUCH INCIDENTS OCCUR IN ORDER TO STOP VEHICLE AND THEN REQUIRES EXTENDED DISTANCE TO COME TO A COMPLETE STOP. SINCE THIS PROBLEM HAS BEGUN OCCURRING BRAKES HAVE BECOME SOFT AND ALL STOPPING REQUIRES PETAL TO BE PUSHED TO FLOOR AND HAVE TO ALLOW EXTENDED DISTANCE TO STOP. HAVE HAD THE SAME MECHANIC FOR OVER 25 YEARS AND HE HAS REPLACED ROTORS, PADS, CALIPERS, ETC AS REQUIRED AND SAYS THERE IS NO AIR IN BRAKE LINES. HE HAS CHECKED ALL BRAKE COMPONENTS AND ADVISED THAT HE RECOMMENDS REPLACING THE ABS HYDRAULIC CONTROL UNIT. AFTER HEARING THIS I BEGAN TO RESEARCH THE PROBLEM ONLINE AND CAN'T BELIEVE THE NUMBER OF COMPLAINTS OUT THERE. I HOPE FORD IS GOING TO STAND BEHIND ITS PRODUCT AND FIX THIS PROBLEM. IT IS A SERIOUS SAFETY ISSUE.

Service Brakes
Filed Feb 5, 201773,000 milesWA

VERY SNOWY WHERE I LIVE, WHENEVER I HIT ICE AND BRAKE THE ABS WILL KICK ON AND OFF LIKE ITS SPOSSED TO. AFTER THE ABS DOES ITS JOB THE PEDAL GETS VERY SOFT FOR QUITE A LONG TIME. IT ISNT UNTIL THE NEXT DAY THE PEDAL IS FULLY HARD. ONE TIME THE ABS WAS WORKING THE PEDAL WENT ALL THE WAY TO THE FLOOR.

Service Brakes
Filed Feb 4, 201733,000 milesMO

AFTER MY ABS BRAKES ENGAGED ON SOME HARD PACKED SNOW ON MY NEIGHBORHOOD STREET I HAD TO DEPRESS MY BRAKE PEDAL VERY CLOSE TO THE FLOOR TO STOP. THIS SQUISHY BRAKE CONDITION GRADUALLY IMPROVED AFTERWARDS AND WAS BACK TO, OR NEAR, NORMAL AFTER SEVERAL CONTROLLED TEST BRAKINGS OVER ABOUT 15 MINUTES. I HAVEN'T HAD ANY FURTHER PROBLEMS, BUT THEN I HAVEN'T HAD ANY MORE ABS EVENTS. I DIDN'T KNOW IF YOU WANTED "ME TOO" COMPLAINTS.

Service Brakes
Filed Feb 3, 201786,000 milesPA

I WAS ON AN ON-RAMP GOING ABOUT 25-30 MPG IN HEAVY TRAFFIC. AT THE LEFT BEND IN THE RAMP I HIT A SMALL POTHOLE THAT ACTIVATED THE ABS. THE BRAKE PETAL WENT ALL THE WAY TO THE FLOOR. THE BRAKES HAVE NOT GONE BACK TO NORMAL PRESSURE. THE PETAL IS TOO SOFT. I HAVE TO PUMP THE BRAKES FOR EVERY SLOW DOWN.

Air Bags
Filed Feb 1, 2017FL

TAKATA INFLATORS I AM TRYING TO REMEDY A RECALL ON MY VEHICLE AND HAVE BEEN TOLD BY THE DEALERSHIP IN WHICH I BOUGHT MY CAR THAT I AM UNABLE TO DO SO BECAUSE THE MANUFACTURER IS NOT PROVIDING THE NEEDED EQUIPMENT OR PARTS. IN THE RECALL DESCRIPTION IT SAYS THAT IF THE AIRBAG DEPLOYS THE PASSENGERS COULD BE KILLED, HOW AM I SUPPOSED TO FEEL COMFORTABLE DRIVING MYSELF OR MY YOUNG SON AROUND IN A VEHICLE WITH SUCH ISSUES? PLUS, APPARENTLY THIS WAS FIRST AN ISSUE BACK IN JULY OF 2016, SO I AM NOT EXACTLY SURE WHY THERE ISN'T A SOLUTION TO THIS ISSUE YET. *TR

Service Brakes
Filed Feb 1, 2017115,000 milesSC

MY 2009 FORD FUSION HAS A MAJOR PROBLEM WITH THE ABS HYDRAULIC CONTROL UNIT, MY BRAKES ARE VERY SOFT DO NO STOP AS THEY SHOULD. THIS HAS CAUSED DANGER TO MYSELF AND OTHER DRIVERS. WHILE PRESSING THE BRAKE PEDAL IT KEEPS MOVING TOWARD THE FLOOR AND THERE'S NO STOPPING POWER. IT FEELS LIKE YOU'RE NOT GOING TO STOP AT ALL. MY HUSBAND REFUSES TO LET ME DRIVE THE CAR ANYMORE. I'VE CALLED TWO LOCAL FORD DEALERSHIPS AND THEY TELL ME THAT THE PART IS "PART NUMBER SENSITIVE" AND IS OBSOLETE. I'M LEFT WITH A CAR WITH NO BRAKES AND NO PARTS AVAILABLE TO REPAIR IT. FORD IS A DISAPPOINTMENT! *TR

Service Brakes
Filed Jan 31, 2017120,000 milesMI

I BEGAN TO BRAKE APPROACHING A TRAFFIC LIGHT. THE ANTI-LOCK BRAKES INITIATED SOON AFTER LIGHT BRAKING PRESSURE. THE ANTI-LOCK BRAKES CONTINUED FOR APPROXIMATELY 300 FEET WITHOUT THE CAR SLOWING DOWN. THE VEHICLE PROCEEDED THROUGH A RED LIGHT NARROWLY MISSING TRAFFIC. AFTER THE ANTI-LOCK BRAKING OCCURRED THE BRAKE PEDAL WAS LESS RESPONSIVE AND THE ANTI-LOCK BRAKES CAME ON WHEN APPLYING REGULAR PRESSURE. THE ANTI-LOCK BRAKES WORK LESS EFFECTIVELY THAN WHEN THE BRAKES DO NOT USE ABS. IT IS VERY DIFFICULT TO APPLY THE CORRECT AMOUNT OF PRESSURE TO NOT INITATE ABS FROM OCCURRING.

Service BrakesCrash
Filed Jan 30, 2017125,000 milesMI

TL* THE CONTACT OWNED A 2009 FORD FUSION. WHILE DRIVING 70 MPH, THE VEHICLE CRASHED INTO A BRICK WALL. THE CONTACT STATED THAT THE BRAKES FAILED WITHOUT WARNING. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED AND DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE CRASH. THE FAILURE MILEAGE WAS 125,000.

Service Brakes
Filed Jan 30, 2017130,000 milesAL

WHEN I WAS TRYING TO BRAKE ON SOME LIGHT ICE TO MAKE A TURN IT LOCKED UP ON ME AND WAS UNABLE TO COME TO A STOP... SINCE THAT INCIDENT I HAVE SOFT SQUISHY BRAKES , TO STOP IT GOES ALMOST TO THE FLOOR. , I HAVE HAD BRAKES CHECKED OUT THERE IS NOTHING WRONG WITH THEM.. SAID IT WAS THE ABS SYSTEM NEEDING TO BE CHECKED OUT AND THAT FORD IS AWARE THAT THERE IS A SAFETY ISSUE ON THIS 2009 FORD FUSION

Service Brakes
Filed Jan 29, 201796,000 milesIN

WHEN I HAVE GONE ON ROADS THAT ARE UNEVEN OR BUMPY MY BRAKES WOULD NOT WORK AND GO ALL THE WAY TO THE FLOOR. THEY WOULD BE FINE AFTER A WHILE. I WENT OVER SOME RAILROAD TRACKS AND IT HAPPENED AGAIN WHERE MY BRAKES GO ALL THE WAY TO THE FLOOR. ITS HAS BEEN THAT WAY FOR ABOUT 3 MONTHS NOW. I HAVE HAD THE BRAKES LOOKED AT AND NEW PADS PUT ON. ITS STILL NOT FIXED AND I STILL REALLY HAVE NO BRAKES AND TAKES A LOT TO STOP. EVEN PUMPING THE BRAKES DOESN'T WORK.

Service Brakes
Filed Jan 26, 201787,000 milesOK

ABS BREAKING. AFTER A HARD BREAK ON A GRAVEL ROAD THE BREAK PEDDLE IS SOFT. I HAVE TO PUSH THE PEDDLE TO THE FLOOR IN ORDER TO GET A RESPONSE. THERE ARE NO DASHBOARD WARNING LIGHTS ON. THIS HAPPENED ONCE BEFORE, BUT IT CORRECTED ITSELF AFTER IT SET FOR THE BETTER PART OF A DAY.

Air Bags
Filed Jan 25, 2017SC

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS INFORMED THAT OWNERS WOULD RECEIVE A SECOND NOTICE WHEN THE REMEDY PARTS BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service BrakesCrash
Filed Jan 25, 2017148,000 milesNY

I WAS APPROACHING A RED LIGHT AT LOW SPEED (20-15MPH) ON A RAINY MORNING ON CITY STREETS. I DEPRESSED THE BRAKE PEDAL AND IT WENT ALL THE WAY TO THE FLOOR WITHOUT STOPPING THE CAR EFFECTIVELY (THE CAR SLOWED BUT DID NOT STOP AS IT NORMALLY WOULD HAVE IF THE BRAKES WERE FUNCTIONING NORMALLY). AS A RESULT, I ENTERED THE INTERSECTION AND HIT (AT LOW SPEED) ANOTHER AUTOMOBILE THAT HAD THE GREEN LIGHT. THERE WAS MODERATE DAMAGE TO BOTH VEHICLES BUT NO PERSONAL INJURIES.

Service Brakes
Filed Jan 23, 201793,795 milesMS

BRAKE PEDAL STOPS WORKING. GOES TO THE FLOOR. CANNOT STOP! AFTER PUMPING BRAKES, RETURN TO NORMAL. THIS HAS HAPPENED ON 3 DIFFERENT OCCASIONS!

Air Bags
Filed Jan 23, 2017NH

PASSENGER SIDE, DASH BOARD AIR BAG PANEL IS BULGING ABD SEPARATING. FORD STATES NOT A RECALL AND NOT COVERED BY EXTENDED WARRANTY. I GOOGLED THE PROBLEM AND IT SEEMS LIKE HUNDREDS OF PEOPLE HAVE SAME ISSUES. HOW IS THIS NOT A RECALL?! IS MY CAR SAFE TO DRIVE LIKE THIS? WILL AIRBAG POP OUT FOR NO REASON? WILL I WORK UPON IMPACT? I DON'T HAVE SPARE MONEY TO FIX (REASON I BOUGHT AN EXTENDED WARRANTY). VERY DISSATISFIED WITH FORD.

Service Brakes
Filed Jan 21, 201790,000 milesCA

I HAVE EXPERIENCED THE SAME BRAKING ISSUE (BRAKE PEDAL GOING TO THE FLOOR) THAT IS BEING INVESTIGATED A COUPLE OF TIMES WHEN I HAD TO BRAKE SUDDENLY ON UNEVEN SURFACES (ONCE WAS A COBLE STONE ENTRANCE) THE BRAKE PEDAL WENT DOWN TO THE FLOOR WHEN I SLAMMED ON THE BRAKE PEDAL (VERY SIMILAR TO WHEN THERE IS AIR IN THE BRAKE LINES OR A BAD MASTER CYLINDER) AND BOTH TIMES I WAS BARELY ABLE TO STOP IN TIME (LUCKY FOR ME THAT BOTH INSTANCES WERE AT LOW SPEED LESS THAN 10 MPH). TOOK THE CAR TO HAVE THE BRAKES CHECKED AND THEY REPLACED THEY REPLACED THE MASTER CYLINDER WHICH DID NOT CORRECT THE ISSUE. BOTH TIMES THE BRAKES EVENTUALLY CAME BACK TO WORKING NORMALLY AFTER A WHILE.

Service Brakes
Filed Jan 20, 2017100,000 milesMI

WHEN CAR IS IN MOTION AND HITS A BUMP THE BRAKE PEDAL GOES SOFT AND IT IS HARD TO STOP. THIS HAS HAPPENED ON MULTIPLE OCCASIONS AND IS STILL ONGOING. HAVE TAKEN IT TO 3 SHOPS AND THEY CAN FIND NOTHING WRONG.

Service Brakes
Filed Jan 19, 2017IN

WHILE EXITING OFF THE INTERSTATE AND PASSING OVER ROUGH PAVEMENT, THE ABS ENGAGED AND THE VEHICLE LOST BRAKE PRESSURE. THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND BRAKING ABILITY WAS VERY WEAK. HAD TO QUICKLY PUMP THE BRAKE PEDAL SEVERAL TIMES TO REGAIN BRAKING FUNCTION. FROM THEN ON THE BRAKE PEDAL WAS EXTREMELY SOFT. HAD BRAKES BLED, FIXED SOFT PEDAL UNTIL ABS AGAIN ENGAGED. IT WAS THE SAME SOFT PEDAL AGAIN. HAD A NEW MASTER CYLINDER INSTALLED AND LINES BLED, AND STILL SOFT PEDAL. THEN RESEARCHED PROBLEM ON INTERNET AND FOUND NUMEROUS COMPLAINTS ABOUT THE SAME BRAKE PROBLEMS. CONTACTED 2 DIFFERENT LOCAL FORD DEALERSHIPS AND THEY BOTH TOLD ME THIS IS A COMMON PROBLEM ON 2009 FUSION. TOLD ME IT IS THE ABS HYDRAULIC CONTROL UNIT. MY CONCLUSION IS DEALERSHIPS ARE AWARE OF THE PROBLEM, AND I AM SURE FORD MOTOR COMPANY IS AWARE OF IT ALSO. WHEN THE ABS FAILURE HAPPENS IT IS DANGEROUS. AND I'M AM SURE IT HAS CAUSED ACCIDENTS. THIS ISSUE REALLY NEEDS TO BE RESOLVED SOON.

Service Brakes
Filed Jan 18, 2017100,000 milesNJ

THE BRAKE PEDAL WENT SOFT; ONCE WHEN DRIVING ON A SLIPPERY SURFACE AND TWICE ON UNEVEN SURFACES AS I WAS BRAKING WHEN GOING OVER A BUMP. ONCE THE VEHICLE WAS TURNED OFF IT SEEMED AS IF IT RESET AND THE PROBLEM WENT AWAY. IT HAPPENED THREE TIMES. THE DATE I ENTERED BELOW WAS THE LAST TIME. *TR

Service Brakes
Filed Jan 17, 2017113,000 milesMN

I WAS DRIVING ABOUT 25 MPH ON A WINTER DAY IN MN. WE HAD VERY LITTLE SNOW DOWN WENT TO STOP AND ABS ACTIVATED BUT I DID NOT HAVE ANY BRAKES. PEDAL WENT TO FLOOR AND EVER SINCE THEN IT TAKES A LOT LONGER TO STOP AND PEDAL GOES TO FLOOR VERY EASY. WIFE ALSO DRIVES CAR AND SHE HAD THE SAME THING HAPPEN GOING OVER A POT HOLE ON A NON WINTER DAY. SEEMS VERY UNSAFE TO DRIVE AT THIS POINT ESPECIALLY WITH A 5 AND 2 YEAR OLD IN IT. LUCKILY IT IS OUR THIRD CAR. *TR

Service Brakes
Filed Jan 16, 2017112,000 milesNC

AFTER A SLIDE DOWN AN ICY HILL WHERE THE ABS WAS ACTIVATED THE BRAKES BECAME SPONGY AND PEDAL TRAVEL INCREASED SIGNIFICANTLY. IT FELT LIKE THERE WAS A DELAY IN BRAKE ACTIVATION. AFTER SOME ADJUSTMENT IN BRAKING METHODOLOGY, THE CAR FELT SOMEWHAT DRIVABLE. HAD MY FIRST BRAKING NEED, AFTER THE ABS APPLICATION BEEN AT A BUSY INTERSECTION I BELIEVE I WOULD HAVE STOPPED IN THE INTERSECTION NOT ON THE STOP LINE.

Service Brakes
Filed Jan 15, 201780,000 milesOH

ONLY AFTER ABS BRAKES ARE ENGAGED THE BRAKE PEDAL GOES TO THE FLOOR. PLEASE LOOK INTO THIS ASAP DUE TO THE SAFETY FACTOR. AFTER A DAY OR THE CAR IS TURNED OFF THE PEDAL RETURNS TO NORMAL.

Service Brakes
Filed Jan 15, 2017140,000 milesSC

I HAVE HAD BRAKE FAILURE 3 TIMES IN THE LAST YEAR ON MY 2009 FORD FUSION. THE BRAKE PEDAL GOES TO THE FLOOR, IS SPONGY, AND EXTREMELY HARD TO STOP. THE BRAKES HAVE BEEN CHECKED BY OUR MECHANIC AND HAVE FOUND NO APPARENT PROBLEM. TODAY, 1/15/17 IT HAPPENED AGAIN WHILE MY DAUGHTER WAS DRIVING THE CAR. SHE HIT THE BRAKES HARD BECAUSE A CAR PULLED OUT IN FRONT OF HER AND THEN THERE WAS ALMOST NO BRAKING POWER. AFTER RESEARCHING I'VE FOUND THAT THERE MAY BE A PROBLEM WITH THE ABS BEING FAULTY. I RECENTLY HEARD A NEWS REPORT THAT THERE MAY BE A RECALL DUE TO THIS ISSUE. IN THE MEAN TIME, WHAT AM I TO DO TO ENSURE THE SAFETY OF MY FAMILY AND OTHERS? *TR

Service Brakes
Filed Jan 13, 2017124,000 milesIN

BRAKE PEDAL GOES EXTREMELY SOFT AFTER THE ANTI-LOCK BRAKE SYSTEM ENGAGES. IT CAN STILL BRAKE, BUT I HAVE TO PRESS THE PEDAL ALL THE WAY DOWN, TOUCHING THE FLOOR AND STOPPING DISTANCE MUST BE GREATLY INCREASED. STAYS THIS WAY FOR 24 HOURS OR MORE. THIS HAS HAPPENED TO ME TWICE IN THE LAST 4 MONTHS ON A BUMPY ROAD, GOING AROUND A CURVE, WHEN A VEHICLE PULLED OUT IN FRONT OF ME AND I NEEDED TO BREAK IMMEDIATELY. IN BOTH INSTANCES I WAS ONLY GOING ABOUT 10-15 MPH OR LESS. AFTER THE FIRST TIME THIS HAPPENED, THE BREAK SYSTEM WAS REPLACED AND FLUID FLUSHED & REFILLED. THIS DID NOT FIX THE PROBLEM.

Service Brakes
Filed Jan 13, 20176,500 milesCO

Y 2009 FORD FUSION HAS NEWER BRAKES FROM JULY 2015. AFTER THE ABS BRAKES GO OFF WHEN GOING OVER GRAVEL OR WHEN HITTING ICE - THE BRAKES SEEM TO JUST GO OUT- THE PEDAL GOES TO FLOOR AND EVENTUALLY STOPS. I USUALLY PULL OVER AND PUMP THE BRAKES AND THEY EVENTUALLY RETURN TO NORMAL. I'VE HAD CAR TO DEALERS IN MICHIGAN AND COLORADO AND THEY CAN'T FIND THE PROBLEM. ONLY HUNTINGTON FORD IN MICHIGAN DROVE THE CAR BUT FOUND NO ISSUE. NO ONE HAS TRIED TO ENGAGE THE ABS BRAKES. I DO NOT DRIVE ON ICE AND CAN NOT SAFELY TAKE THE CAR ON THE FREEWAY, SO THIS HAPPENS EVEN AT SLOW SPEEDS ON CITY STREETS.

Service Brakes
Filed Jan 12, 2017100,000 milesMI

IN OCTOBER 2016 BRAKES FAILED WHILE MAKING A LEFT TURN WHILE ABS MODULE ENGAGED. PEDAL WENT TO THE FLOOR AND VEHICLE WOULD NOT STOP. HAD TO QUICKLY PUMP BRAKES TO GET THE VEHICLE TO STOP. AFTER THE EVENT DETERMINE ABS PUMP WAS THE ROOT CAUSE AND REPLACED IT.

Service Brakes
Filed Jan 12, 2017126,000 milesNJ

BRAKES FAILED AND BOTTOMED OUT ON THREE OCCASIONS OVER A SIX MONTH PERIOD

Air Bags
Filed Jan 12, 2017150,000 milesTX

"TAKING RECALL" I HAVE A FORD FUSION EFFECTED IN THIS RECALL I'M BEING FORCED TO STOP WORKING IN TRANSPORTATION BECAUSE I CAN'T PASS TRANSPORTATION SAFETY INSPECTION FOR COMMERCIAL USE. I DON'T HAVE THE MEANS TO BUY ANOTHER CAR AND NO ONE WILL HELP ME BECAUSE THE PARTS DON'T EXIST YET. BY LAW IF THEY CAN NOT FIX IT SHOULDN'T THEY HAVE TO REPLACE THE VEHICLE. SO NOW I CAN'T PROVIDE FOR MY FAMILY !

Service Brakes
Filed Jan 11, 201754,000 milesAR

TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS ABLE TO STOP AFTER PUMPING THE BRAKES SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ABS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.

Service Brakes
Filed Jan 11, 2017108,500 milesOH

LATE SPRING 2016 I WAS DRIVING ON A 35MPH PAVED RESIDENTIAL STREET. I HIT A SQUIRREL GOING 20MPH WITH MY FOOT ON THE BRAKE. THE NEXT TIME I PUT MY FOOT ON THE BRAKE PEDAL IT WENT TO THE FLOOR RESULTING IN AN EXTENDED SLOWING AND STOPPING DISTANCE. I HAD THE CAR TOWED TO TIRES PLUS IN LIMA, OHIO. I WAS TOLD THERE WAS NO ISSUE AND MY BRAKE PEDAL HAD BEGUN WORKING PROPERLY AGAIN. EARLY FALL 2016 I WAS DRIVING ON A STATE HIGHWAY AND TURNED RIGHT ONTO A INTERSECTING ROAD. AS I TURNED (WHILE MY FOOT WAS ON THE BRAKE PEDAL) I HIT A POT HOLE AND THE BRAKE PEDAL AGAIN WENT TO THE FLOOR AND I EXPERIENCED EXTENDED BRAKING. AFTER SEVERAL ATTEMPTS OF STOPPING HARD THE BRAKE PEDAL RETURNED TO WORKING PROPERLY. DECEMBER 4, 2016, I WAS DRIVING ON A PAVED RURAL ROAD AND APPROACHING A STOP SIGN. I WAS BRAKING AND ALMOST COMPLETELY STOPPED WHEN THE FRONT PASSENGER TIRE SLID ON A SMALL PATCH OF ICE. THE ABS SYSTEM WAS ENGAGED AND THE BRAKES AGAIN WENT TO THE FLOOR AND EXPERIENCED EXTENDED BRAKING. I WAS UNABLE TO RETURN THE BRAKE PEDAL TO IT'S NORMAL POSITION AND FUNCTIONING. THIS RESULTED IN DRIVING MY CAR WITHOUT 90% OF THE BRAKING POWER. AFTER RESEARCHING I DISCOVERED THE HYDRAULIC CONTROL UNIT ON THE CAR WAS BAD AND NEEDED REPLACED. I CALLED THE DEALER WHERE I HAD BOUGHT THE CAR AND WAS TOLD THEY COULD NOT OBTAIN THE NEEDED HCU TO REPAIR THE BRAKES AND ANOTHER CUSTOMER WAS IN THE SAME POSITION I WAS. I WAS ABLE TO LOCATE AND PURCHASE, ON EBAY, AN ORIGINAL HCU FOR MY CAR. I WAS ABLE TO HAVE T

Service BrakesCrash
Filed Jan 11, 201765,000 milesHI

I WAS DRIVING AND ABOUT 15 MILES AN HOUR IT IS RAINING I WAS COMING UP TO THE SLOW CURVE 1 HILL MY ABS LIGHT TURNED ON MY BRAKES ARE LOCKED UP MADE ME SLIDE INTO A CURB NOW MY ABS LIGHT IS ON AND I DON'T FEEL COMFORTABLE DRIVING MY CAR. *TR

Service Brakes
Filed Jan 9, 2017125,000 milesPA

SEVERAL TIMES OVER THE PAST YEAR, I HAVE HAD AN ISSUE WITH LOSING BRAKE PRESSURE AFTER MY ABS BRAKES WERE ACTIVATED. THE FIRST TIME IT HAPPENED WAS ON A COUNTRY ROAD. I HIT THE BRAKES PRETTY HARD TO AVOID HITTING A DEER. AFTER THE ABS ACTIVATED, THE BRAKE PEDAL WENT TO THE FLOOR BEFORE BRAKES WOULD WORK. I CALLED A FRIEND OF MINE THAT IS A FORD CERTIFIED TECHNICIAN. HE HAD ME PUMP THE BRAKES SEVERAL TIMES AND THE PEDAL CAME BACK UP. ANOTHER TIME I WAS APPROACHING A RED LIGHT DOING ABOUT 10 MPH WHEN ONE TIRE HIT A DIP IN THE ROAD AND THE OTHER TIRE DID NOT. THE ABS ACTIVATED AND I HAD THE SAME PROBLEM WITH THE BRAKE PEDAL. AFTER A FEW DAYS, THE BRAKE PEDAL FREED UP AND WAS BACK TO NORMAL. ANOTHER TIME, I WAS PULLING OFF THE SIDE OF THE ROAD AND AS THE FIRST TIE WENT OFFROAD, THE ABS ACTIVATED. AGAIN THE BRAKE PEDAL WENT TO THE FLOOR AND WAS SOFT. PUMPING THE BRAKES NO LONGER WORKED AND BRAKING DISTANCE WAS LONGER. I TOOK THE CAR TO A MECHANIC SEVERAL TIMES. HAD BRAKES, ROTORS AND PISTONS REPLACED BUT IT STILL CONTINUES TO HAPPEN EVERYTIME THE ABS BRAKES ACTIVATE. IT HAPPENED A FEW MORE TIMES DURING WINTER DRIVING CONDITIONS. THE PEDAL FREES UP ON ITS OWN AFTER A FEW DAYS BUT I HAVE TO DRIVE MUCH SLOWER AND START BRAKING EARLIER. I GOOGLED THE PROBLEM TO SEE IF THERE WERE OTHER PEOPLE HAVING THE SAME ISSUE AND FOUND IT THAT THERE HAVE BEE. SEVERAL COMPLAINTS. I FOUND SOME INFORMATION CLAIMING THAT A PIN IN THE HYDRAULIC CONTROL UNIT IS TO BLAME BUT IM NOT SURE. AS STATED, I HAD

Service Brakes
Filed Jan 8, 2017120,000 milesMA

WHEN BRAKING ON UNEVEN SURFACES THE BRAKE GOES TO THE FLOOR AND DOESN'T STOP THE CAR PROPERLY. I NEED TO PUT THE CAR INTO PARK AND PUMP THE BRAKE PEDAL TO GET IT WORKING AGAIN. I TRIED TO STOP WHEN APPROACHING A MAIN ROAD FROM A SIDE ROAD. THE MAIN ROAD WAS BEING RESURFACED AND WAS ABOUT 1" OR 2" LOWER THAN THE SIDE ROAD. AS THE FRONT TIRES WERE DROPPING DOWN THE TRANSITION FROM THE NORMAL ROAD TO THE LOWER ROAD I APPLIED THE BRAKE, THE BRAKE PEDAL HIT THE FLOOR OF THE CAR AND DID NOT BRAKE IN A NORMAL AMOUNT IF TIME OR SPACE. IT FELT LIKE THE BRAKE FAILED. I HAD TO HIT THE BRAKE NUMEROUS TIMES TO GET THE CAR TO STOP. THE WHEELS WERE NOT TURNED WHEN THE BRAKE FAILURE HAPPENED. THE BRAKE CONTINUED TO NOT WORK PROPERLY UNTIL I PUMPED IT UP AGAIN. THE BRAKE FAILURE HAPPENED NUMEROUS OTHER TIMES WHEN TRYING TO BRAKE WHEN GOING OVER POTHOLES AND OTHER UNEVEN SURFACES. THE WHEELS ARE ALWAYS STRAIGHT WHEN THE BRAKE FAILURES OCCUR. THE BRAKES SEEM TO FAIL EACH TIME THE FRONT WHEELS ARE GOING DOWN A BREAK IN THE ROAD. THE BRAKES CONTINUE TO NOT WORK CORRECTLY ON ALL SURFACES UNTIL I PUMP THEM UP AGAIN. MY MECHANIC DOES NOT KNOW THE CAUSE OF THIS PROBLEM. THE PROBLEM HAS ALWAYS HAPPENED ON CLEAR, DRY ROADS.

Service Brakes
Filed Jan 6, 2017123,000 milesTN

BRAKING WHILE GOING OVER A SPEED BUMP AND ANTI-LOCK BRAKES ENGAGED BRIEFLY. AFTER INCIDENT, BRAKE PEDAL BECAME VERY SOFT. HAVE TO PUSH PEDAL ALMOST TO THE FLOOR BEFORE BRAKES GRAB NOW.

Service Brakes
Filed Jan 4, 2017140,000 milesMO

ON AN ICY FRIDAY NIGHT MY CAR'S BRAKES LOCKED UP IN THE "SOFT STATE" FOR SEVERAL DAYS AFTER THE INITIAL TRYING TO BRAKE ON THE ICY STREET. I TOOK IT TO A MECHANIC AND HE COULDN'T FIND ANYTHING. I THINK THEY MUST HAVE HIT THE BRAKES SO HARD THAT IT PUT THEM BACK INTO PLACE. I FOUND THIS ARTICLE A WEEK LATER IN OUR NEWSPAPER. THE ASSOCIATED PRESS THE U.S. GOVERNMENT IS INVESTIGATING SOME FORD FUSION AND MERCURY MILAN CARS BECAUSE THE BRAKE PEDAL MAY LOSE PRESSURE, MAKING IT HARD FOR DRIVERS TO STOP THE VEHICLE. THREE CRASHES WERE BLAMED ON THE BRAKING ISSUE, THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION SAID TUESDAY. THE BRAKE PEDAL CAN GO "SOFT" WHEN DRIVING ON SLIPPERY OR UNEVEN SURFACES. NHTSA RECEIVED 141 COMPLAINTS, WITH SOME REPORTING THAT THEIR CAR STOPPED PAST RED LIGHTS, LEAVING THEM IN THE MIDDLE OF FLOWING TRAFFIC. THE INVESTIGATION COVERS FORD FUSION AND MERCURY MILAN CARS WITH MODEL YEARS 2007 TO 2009. NHTSA ESTIMATED THAT THERE ARE ABOUT 475,000 OF THOSE VEHICLES. THE MAKER OF BOTH CAR MODELS, DEARBORN, MICHIGAN-BASED FORD MOTOR CO., SAID IT WILL COOPERATE WITH THE INVESTIGATION. READ MORE HERE: HTTP://WWW.KANSASCITY.COM/LATEST-NEWS/ARTICLE123086244.HTML#STORYLINK=CPY. *TR

Service Brakes
Filed Jan 4, 2017VA

WHENEVER I BRAKE OVER A SLIPPERY OR BUMPY SURFACE MY BRAKES DON'T WORK PROPERLY. MY CAR SKIDS FOR A BIT AND THE BRAKES FEEL SPONGY. THE SLOW REACTING BRAKES CONTINUE TO ACT THAT WAY FROM A FEW MINUTES TO A FEW DAYS AFTER THE INITIAL BRAKE. THIS HAS HAPPENED SEVERAL (ANY DRIVING CIRCUMSTANCE, ALTHOUGH ICY SEEMS TO BE A CONTRIBUTING FACTOR, AND ANY ROAD) TIMES AND IT LITERALLY FEELS AS THOUGH I HAVE NO CONTROL OVER MY CAR. (I WILL CHOOSE AN ARBITRARY DATE SINCE THIS HAS HAPPENED ON MULTIPLE OCCASIONS). *TR

Service Brakes
Filed Jan 4, 201788,000 milesAR

UNDER STOPPING SOMETIMES BRAKE PEDAL WILL GET SOFT AND BRAKE PEDAL WILL GO TO THE FLOOR MAKING CAR HARD TO STOP. THIS HAS BEEN NOTICED AFTER ABS SYSTEM HAS ENGAGED. THIS CAR HAS 88K ON THE ODOMETER.

Service Brakes
Filed Jan 3, 2017120,000 milesWI

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT THE BRAKES FELT SPONGY AND PERFORMED AT HALF STRENGTH WHEN THE BRAKE PEDAL WAS DEPRESSED. THE DEALER DIAGNOSED THAT THE BRAKES NEEDED TO BE REPLACED AND ADJUSTED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

Service Brakes
Filed Jan 3, 2017148,000 milesTN

BRAKE PEDAL FEELS SPONGY AFTER HARD BRAKING OR DURING WET DRIVING CONDITIONS. IT HAS BEEN REPORTED TO MY SERVICING FORD DEALER SEVERAL TIMES AND THEY STATE THAT THE BRAKES ARE PERFORMING TO SPEC. *TR

Service Brakes
Filed Jan 3, 201790,000 milesPA

TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS AND ATTEMPTING TO STOP THE VEHICLE BY DEPRESSING THE BRAKE PEDAL, THE BRAKE PEDAL TRAVELED TO THE FLOOR, VIBRATED, AND THE ABS ACTIVATED. THE CONTACT STATED THAT THE BRAKE PEDAL HAD TO BE PUMPED TO COME BACK UP. THE CONTACT MENTIONED THAT THE PEDAL WOULD REMAIN SOFT FOR EXTENDED PERIODS OF TIME DURING COLD WEATHER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

Service BrakesCrash
Filed Jan 3, 2017112,500 milesMO

WHILE DRIVING DOWNHILL ON WET ROADS, THE BRAKE PEDAL WAS SOFT AND NON-RESPONSIVE, CAUSING ME TO BE UNABLE TO STOP THE VEHICLE IN TIME TO AVOID THE CAR STOPPED IN FRONT OF ME. I HAD PLENTY OF TIME TO STOP UNDER NORMAL CIRCUMSTANCES BUT I PUSHED THE PEDAL TO THE FLOOR AND IT DIDN'T REACT. *TR

Service Brakes
Filed Jan 2, 201798,000 milesMI

THIS HAS OCCURRED SEVERAL TIMES OVER THE PAST YEAR WITH MY 2009 FORD FUSION. WHEN GOING OVER RAILROAD TRACKS, HITTING BLACK ICE AND WHEN PRESSING THE BRAKE PEDAL WHILE DRIVING OVER A SMALL POTHOLE. IT HAS BEEN IN FOR SERVICE 3 TIMES, AND THEY CAN'T FIND ANYTHING WRONG WITH IT. THE MOST RECENT INCIDENT HAPPEN A FEW WEEKS BEFORE CHRISTMAS. THE MECHANIC TOLD ME NOT TO DRIVE IT UNTIL HE COULD LOOK AT IT WHICH HAPPEN TO BE AFTER CHRISTMAS. ON THIS OCCURRENCE, I HIT A SMALL PATCH OF BLACK ICE AND A SMALL POTHOLE WHILE COMING TO A STOP LIGHT, THE ABS ENGAGED AND THE BRAKES DROPPED TO THE FLOOR AND REMAINED SOFT. THIS SOUNDS LIKE A REAL SAFETY ISSUE, PLEASE ISSUE A RECALL! THE MECHANIC AGAIN COULD NOT FIND A PROBLEM WITH ANYTHING AND THE BRAKE PEDAL HAD RETURNED TO NORMAL BY THE TIME HE HAD IT AT THE SHOP. *TR

Service Brakes
Filed Jan 2, 2017126,000 milesTN

I HAVE EXPERIENCED MY BRAKES GIVING OUT WHILE BRAKING ON SLICK SURFACES SUCH AS ROAD REPAIR COVERS, AS WELL AS ON RAINY ROADS. I HAVE SLID THROUGH INTERSECTIONS WHEN THE LIGHT WAS RED BECAUSE THE BRAKES WOULDN'T ENGAGE. AFTER EACH OF THESE OCCURRENCES, THE BRAKES ARE SPONGY, HAVING TO PUSH THEM TO THE FLOOR TO EVEN STOP.THIS IS A VERY DANGEROUS SITUATION TO MYSELF AND OTHER DRIVERS. THIS HAS HAPPENED AT LEAST FIVE TIMES OVER THE LAST THREE MONTHS. PLEASE LET ME KNOW IF THERE IS ANYTHING I CAN DO TO HELP YOUR INVESTIGATION EFFORTS. IT'S MY HOPE THAT A RECALL WILL BE ISSUED FOR THIS PROBLEM. THIS PROBLEM HAS OCCURRED ALWAYS WHILE THE VEHICLE WAS IN MOTION, AND HAS HAPPENED ON A CITY STREET, HIGHWAY OFF RAMP, AND INTERSECTIONS. *TR

Service BrakesCrash
Filed Jan 1, 2017MA

HAVE LOST BREAKING WHEN MAKING TURN AND APPLYING BRAKES ON ROUGH ROADS (IN WINTER) THE BRAKE PEDAL WENT TO THE FLOOR IN ORDER TO STOP AND AFTER QUITE SOME TIME THE BRAKES WOULD RETURN TO "NORMAL" AND THEN TIS PROBLEM WOULD REOCCUR, TO DATE THIS HAS HAPPENED SEVERAL TIMES OVER A TWO AND A HALF PERIOD, WHEN TAKEN INTO MECHANIC HE COULD FIND NO PROBLEM, HE HAS SUGGESTED TO REPLACE THE MASTER CYLINDER, HOW EVER I HAVE NEVER HAD A MASTER CYLINDER FAIL AND THEN FIX ITSELF AND THEN FAIL OVER AGAIN AND AGAIN, I BELIEVE IT IS THE ABS CONTROL VALVE AND I FEEL THAT THIS IS NOT A NORMAL WEAR ISSUE, AND THAT FORD SHOULD DO A TOTAL RECALL TO REPAIR THIS "SAFETY" ISSUE.

Service Brakes
Filed Jan 1, 2017150,000 milesMI

WHILE IN THE ACT OF STOPPING FOR A RED LIGHT ON A BUMPY & POTHOLED ROAD THE BRAKE SYSTEM SEEMED TO LOOSE PRESSURE. THE BRAKE PEDAL ALMOST WENT ALL THE WAY TO THE FLOOR. THIS 70%-80% LOSS OF BRAKING POWER PERSISTED UNTIL HAVING A MECHANIC FIX THE ABS SYSTEM IN SEPTEMBER 2016. THEN SOMETIME IN OCTOBER OF THE SAME YEAR THE EXACT SAME ISSUE APPEARED IN THE EXACT SAME MANNER. HAD THE MECHANIC ONCE AGAIN FIX IT. WHEN THE "MUSHY" PEDAL PROBLEM IS PERSISTING I HAVE TO TAKE INTO ACCOUNT THAT NOW MY CAR HAS ABOUT 80% LESS STOPPING POWER. LUCKILY NO ACCIDENT HAS OCCURRED HOWEVER THE PROBABILITY FOR ONE CERTAINLY INCREASED. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2009 Ford Fusion → · Every Fusion year → · How the figures are calculated →