Page 15 of 21 · complaints 701–750 of 1,023

2009 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →

Air Bags
Filed Jun 28, 2017CA

TAKATA RECALL, STILL HAVEN'T FIXED MY AIRBAGS OR SET UP AN APPOINTMENT LIKE THEY SAID THEY WOULD IN THE MAIL.

Service Brakes
Filed Jun 24, 201788,000 milesMA

WHEN MY ABS SYSTEM IS ACTIVATED MY BRAKE PEDAL GOES TO THE FLOOR AND THE IT TAKES AN EXTENED PERIOD OF TIME TO RECOVER

Service Brakes
Filed Jun 22, 2017189,000 milesVA

BRAKE PEDAL GOES STRAIGHT TO FLOOR - NO BRAKES!!! JUST REPLACED ALL DISCS, ROTORS, CALIPERS LESS THAN 1 YEAR AGO. GOOGLE FORUMS AND YOU TUBE VIDEOS REFLECT THIS IS A COMMON PROBLEM THAT SEEMS TO OCCUR IN THESE VEHICLES WITH ABS PUMP AFTER ABS ACTIVATES. PLEASE PLEASE PLEASE PLEASE PLEASE HOLD FORD RESPONSIBLE FOR THIS SAFETY DEFECT!!!!! THESE ARE GENERALLY GOOD RELIABLE CARS AND HAVE A LOT OF LIFE TO THEM. IT'S A SHAME THAT THEY WON'T JUST STEP UP AND DO THE RIGHT THING IN THIS SITUATION. TOO MANY COMPLAINTS TO BE JUSTIFIABLY IGNORED.

Air Bags
Filed Jun 18, 2017MI

I HAVE RECEIVED A RECALL BUT NO PARTS HAVE BEEN SENT TO DEALERSHIP. DEALERSHIP SAID I HAVE TO WAIT FOR A LETTER STATING THE PART IS IN. THAT IS WRONG ON ALL PARTIES. IF THERE IS INJURY CAUSED IN MY VEHICLE I WILL NOT REST UNTIL SOMEONE IS HELD ACCOUNTABLE. TAKATA SHOULD BE MAKING SURE THE PARTS ARE AVAILABLE THERE PROBLEM THEY NEED TO FIX IT.

Unknown or Other
Filed Jun 9, 2017114,470 milesKY

MY DRIVER SIDE DOOR HANDLE WILL NOT OPEN FROM THE INSIDE. I PULLED IT TO OPEN AND HEARD A NOISE. THIS IS THE SECOND TIME THIS HAS HAPPENED. I HAD IT REPAIRED AT A DEALERSHIP​ ABOUT TWO YEARS AGO. THE DOOR WILL OPEN FROM THE OUTSIDE. I HAD PARKED MY VEHICLE AND WAS TRYING TO GET OUT LIKE ANY OTHER DAY.

Service Brakes
Filed Jun 2, 201772,000 milesNC

TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING LESS THAN 35 MPH, THE VEHICLE EXPERIENCED A LOSS OF BRAKE FUNCTION. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN UNKNOWN FORD DEALER IN KNOXVILLE, NC, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.

Service BrakesCrash
Filed May 31, 201757,000 milesIL

I HAVE EXPERIENCE A SOFT BRAKE PEDAL DURING/AFTER GOING OVER A BUMP, AND ITS OCCURS RANDOMLY AND HAS HAPPEN TO ME A FEW TIMES. I HAVE HAD NUMEROUS COMPONENTS REPLACED AND EVEN AFTER TAKING TO THE DEALER AND HAVING THE BRAKE LINE GO THROUGH A BLEEDING THE ISSUE DID NOT RESOLVE. IT IS VERY CLEAR IN A YOUTUBE HTTPS://WWW.YOUTUBE.COM/WATCH?V=0R46_UNYYK8 VIDEO ONLINE THAT THE ISSUE IS THE HCU AND DESPITE MY EFFORTS IN DIRECTING ATTENTION TO THIS VIDEO AND FINDINGS, I HAVE BEEN CONSTANTLY INSTRUCTED TO OPEN A COMPLAINT. I FINALLY LET THE DEALER DO EXTENSIVE EXAMINATION AND REPLACING ULTIMATELY FOR THEM TO REPLACE THE HCU AND CORRECT THE PROBLEM. COMPONENTS THAT HAVE SIMILAR SYMPTOMS ARE MASTER CYLINDER AND BOOSTER CAUSING LOSS OF PRESSURE IN THE PEDAL. THESE ARE NOT THE ISSUE... I HAVE ALSO HAD AN ACCIDENT WHERE A PERSON RAN THE RED LIGHT AND I DID NOT HAVE PEDAL TO COME TO A SUDDEN STOP. THIS NEED TO BE ADDRESSED BEFORE SOMEONE GETS KILLED.

Electronic Stability Control (esc)
Filed May 26, 2017SC

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. IN ADDITION, THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE LOCAL BALLENTINE FORD DEALER LOCATED AT 1305 SC-72, GREENWOOD SC, 29649 WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/09/17*LJ *CN

Vehicle Speed Control
Filed May 22, 2017IA

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT A RED WARNING LIGHT FLASHED INTERMITTENTLY AND THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE DEALER REPLACED THE PART, BUT THE REMEDY FAILED TO PROVIDE A SOLUTION. IN ADDITION, THE DEALER LATER STATED THAT THE COMPUTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS UNABLE TO BE SAFELY DRIVEN WITHOUT POTENTIALLY STALLING. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

Service Brakes
Filed May 19, 201786,000 milesMI

ON APRIL 13 AT 8:25 A.M. MY SON WAS LEAVING TO DRIVE OVER TO THE COMMUNITY COLLEGE FOR CLASS. AS HE LEFT THE SUBDIVISION AND APPROACHED THE STOP SIGN AT THE MAIN ROAD, HE APPLIED THE BRAKES TO STOP. THE BRAKES WORKED FINE UNTIL JUST BEFORE THE STOP SIGN WHEN HE HIT A POT HOLE. THE BRAKES IMMEDIATELY WENT SOFT SO THAT HE HAD TO PUSH THE PEDAL ALL THE WAY TO THE FLOOR TO GET ANY STOPPING POWER AT ALL. THANKFULLY HE WAS ONLY GOING 3-5 MPH WHEN THE BRAKES FAILED. HE THREW THE TRANSMISSION INTO "PARK" (IT WAS GOING SLOW ENOUGH THAT IT HELD) AND WAS ABLE TO STOP BEFORE ROLLING OUT INTO TRAFFIC ON THE MAIN ROAD. THE WEATHER WAS CLEAR AND THE ASPHALT PAVEMENT WAS DRY. HE TURNED THE VEHICLE AROUND AND DROVE IT HOME. I TESTED THE VEHICLE AND WE WERE EVENTUALLY ABLE TO RESTORE BRAKING ACTION BY TURNING THE ENGINE OFF AND ON REPEATEDLY AND PUMPING THE BRAKES WHILE THE ENGINE WAS RUNNING. THIS IS THE THIRD SIMILAR BRAKING FAILURE WE HAVE HAD WITH THIS VEHICLE IN THE LAST SIX MONTHS. EACH INCIDENT HAS OCCURRED WITHOUT WARNING. WE HAVE HAD THE VEHICLE INSPECTED AT THE LOCAL FORD DEALER. THEY SAY THEY CANNOT FIND ANYTHING WRONG WITH THE BRAKING SYSTEM. THE BRAKES SEEM TO WORK PERFECTLY ALL THE TIME...EXCEPT WHEN THEY DON'T WORK AT ALL! THIS IS REALLY SCARY AND FRUSTRATING. I SURE HOPE FORD WILL DO SOMETHING ABOUT THIS KNOWN ISSUE.

Service Brakes
Filed May 19, 201787,500 milesMI

ON MAY 19 MY SON WAS RETURNING FROM THE GYM. HE WAS TRAVELLING ON THE MAIN ROAD IN OUR AREA (SPEED LIMIT 55 MPH). AS HE APPROACHED A TRAFFIC LIGHT HE BEGAN TO SLOW DOWN. HE HAD SLOWED TO APPROXIMATELY 25 MPH AND THE BRAKES WERE FUNCTIONING NORMALLY. THEN HE DROVE OVER A ROUGH PATCH OF ASPHALT WITH LOTS OF SMALL POT HOLES OR BUMPS. AFTER HITTING ONE OF THOSE POT HOLES THE BRAKE PEDAL IMMEDIATELY WENT ALL THE WAY TO THE FLOOR. HE HAD ALMOST NOW BRAKING POWER AT ALL. THANKFULLY THERE WAS PLENTY OF DISTANCE BETWEEN HIM AND THE CAR IN FRONT OF HIM, AS WELL AS A SLIGHT UPHILL GRADE TO THE ROAD AT THAT POINT. HE WAS ABLE TO STOP JUST SHORT OF THE TRAFFIC LIGHT AND AVOID AN ACCIDENT. WHEN THE LIGHT TURNED GREEN HE PROCEEDED SLOWLY, TRYING TO PUMP THE BRAKES AT REGULAR INTERVALS TO SEE IF ANY BRAKING POWER WOULD RETURN. HE DROVE SLOWLY ONE MILE TO MY OFFICE TO INFORM ME OF WHAT HAD HAPPENED. WE RECORDED NOTES ABOUT THE INCIDENT. HE THEN RESTARTED THE VEHICLE AND PROCEEDED SLOWLY DOWN THE PRIVATE DRIVE TO OUR HOME. THE PROBLEM WITH THE BRAKE PEDAL CONTINUED. WHEN I RECEIVED THIS SUBSEQUENT REPORT, I LEFT WORK AND CAME HOME TO WORK WITH THE VEHICLE PERSONALLY. AIR PRESSURE IN ALL FOUR TIRES WAS AT THE RECOMMENDED LEVEL OR WITHIN A 5% VARIANCE TO THE LOW SIDE. I FOUND THE PEDAL WAS STILL VERY SOFT, EVEN AFTER PUMPING THE BRAKES REPEATEDLY. I TOOK THE VEHICLE ONTO OUR PRIVATE DRIVE AND AN ADJACENT PRIVATE PARKING LOT TO TEST IT FURTHER. I GOT THE VEHICLE UP TO ABOUT 30 MPH THEN ACTIVATED

Air Bags
Filed May 17, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER DID NOT ASSIST AND REFERRED THE CONTACT TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed May 16, 2017128,000 milesOK

WHAT I WILL BE DESCRIBING HAS HAPPENED ON MORE THAN ONE OCCASION: WHEN STOPPING MY VEHICLE ON AN UNEVEN SURFACE, MY BRAKES MAKE A WHIRRRING NOISE AND I LOSE MY BRAKES. FORTUNATELY I HAVE NOT HAD TO AVOID ANOTHER VEHICLE OR STATIONARY ITEM. ONCE I RAN A STOP SIGN, BUT IT WAS AT A FOUR-WAY AND NO OTHER VEHICLES WERE PRESENT. AFTER THIS HAPPENS MY BRAKES GET "SQUISHY". I FEEL LIKE I HAVE LOST 1/2 OF MY BRAKES FUNCTION. I AM VERY CAREFUL WHEN STOPPING AND TEND TO SLOW MUCH SOONER THAN NEEDED. AFTER A LONG TIME IT SEEMS LIKE MY BRAKES ARE "BACK", BUT WHEN I HAVE TO STOP AND USE THE ABS WE CYCLE THROUGH THE SAME PROBLEM. I HAVE TAKEN MY VEHICLE TO THE LOCAL FORD DEALER (WHERE I HAVE MY CAR REGULARLY SERVICED) AND I WAS TOLD THAT AFTER INSPECTION MY BRAKES LOOK FINE. IF I WANT FURTHER DIAGNOSTICS I WOULD HAVE TO PAY APPROXIMATELY $100 JUST TO "SEE". A LOCAL MECHANIC TOLD ME THAT UNLESS MY ABS WARNING LIGHT WAS ON HE COULD NOT EVEN RUN THE DIAGNOSTICS. MY ABS LIGHT HAS NEVER CAME ON.

Service Brakes
Filed May 14, 2017NC

BROUGHT MY 2009 FORD FUSION NEW IN 2009. PROBLEMS STARTED A FEW YEARS AFTER I BROUGHT IT. WHEN DRIVING MY CAR, IF I HIT A POTHOLE, DRIVING IN THE RAIN OR WHEN THE ROADS ARE WET, I HAVE TO COME TO A STOP, MY BRAKES SEEM TO FAIL. I AM LITERALLY PUSHING MY BRAKES ALL THE WAY DOWN TO THE FLOOR, BUT THE CAR DOES NOT COME TO A STOP. THIS HAPPENS FOR, IT SEEMS LIKE MINUETS, BUT PROBABLY ONLY SECONDS, BUT WHILE HAPPENING I FEEL THE BRAKES START TO VIBRATE, THEN EVENTUALLY COMES TO A STOP. THERE HAVE BEEN TWO INSTANCES WHERE I CAME WITHIN INCHES OF HITTING THE CAR IN FRONT OF ME. I DON'T FEEL SAFE IN THIS CAR AND WILL ONLY DRIVE IT SHORT DISTANCES AROUND WHERE I LIVE FOR FEAR OF HAVING MY BRAKES FAILING. I FEAR THAT I WILL INJURE MYSELF OR SOME ONE ELSE. OR WORSE, THERE WILL BE A FATALITY INVOLVING MY CAR. DURING MY ROUTINE MAINTENANCE, I HAVE THEM LOOK AT MY BRAKES AND EVERY SERVICE PERSON SAYS THAT MY BRAKES ARE FINE. I EVEN HAD MY FRONT AND REAR BRAKE JOB DONE IN 2014. WITHIN A FEW MONTHS OF HAVING THE JOB DONE IT HAPPENED AGAIN. IT HAS HAPPENED ONLY ONCE SINCE THEN, BUT AGAIN I DRIVE IT SHORT DISTANCES AT LOWER SPEEDS AROUND MY NEIGHBORHOOD ONLY NOW. WHEN I LOOK THIS UP I SEE THAT THERE HAVE BEEN MANY PEOPLE COMPLAINING AND DESCRIBING THAT THE SAME THING IS HAPPENING TO THEIR CARS. SAME YEAR/MODEL. IT LOOKS IT HAS TO DO WITH THE ABS BRAKE ISSUE AND FORD IS AWARE OF IT AND NO RECALL HAS HAPPENED AS OF YET!!! THIS IS A SAFETY ISSUE AND NEED ATTENTION NOW!

Service Brakes
Filed May 8, 2017112,000 milesNJ

DRIVING OVER BUMPY ROADWAY AND APPLIED BRAKES. THEY WENT SOFT AND THE PEDAL WENT TO THE FLOOR. REMAINED THAT WAY UNTIL THE CAR WAS SHUT OFF.

Service Brakes
Filed May 7, 2017132,000 milesIN

AFTER HARD BRAKING AND ABS ACTIVATION TO AVOID AN ACCIDENT WHILE HIGHWAY DRIVING, BRAKE PEDAL BECAME VERY SOFT. AFTER LATER STOPPING AND RESTARTING ENGINE (AND VERIFYING BRAKE FLUID LEVEL), PETAL IS STILL SOFT / INCONSISTENT. NEED TO PUMP BRAKES TO BUILD ENOUGH PRESSURE OT STOP. CONCERNED VALVES ON HYDRAULIC CONTROL UNIT IS STICKING, NOT ALLOWING FULL HYDRAULIC PRESSURE TO WHEEL CALIPERS.

Service Brakes
Filed May 5, 201757,000 milesNJ

TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL EXTENDED TO THE FLOORBOARD WHEN DEPRESSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000.

Service Brakes
Filed May 4, 201786,957 milesNJ

BRAKES WENT TO THE FLOOR AND OVERSHOT TURNING LANE AFTER I HIT A BUMP IN THE ROAD WHILE BRAKING. PAVEMENT WAS DAMP, I WAS ON AN INCLINE ON A LOCAL 2 LANE ROAD. 3RD TIME FOR THIS. DEALER SAID MY BRAKES WERE FINE AFTER THE SECOND TIME IT HAPPENED, DEC. 2016. SEEMS TO BE ABS SYSTEM. SENT REPAIR INVOICE ON LAST REPORT DEC. 2016.

Structure › Body
Filed May 1, 2017MD

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V024000(STRUCTURE) WAS RECEIVED IN JANUARY OF 2017. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Apr 28, 2017MS

TL* TAKATA RECALL. THE CONTACT'S SON OWNS A 2009 FORD FUSION. THE CONTACT'S SON RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD BECOME AVAILABLE. THE FOUND INFORMATION ON THE NHTSA WEBSITE THAT STATED THE EARLIEST THE PARTS WOULD BE AVAILABLE WOULD BE AUGUST 2017. THE CONTACT WAS INFORMED THAT OWNERS WOULD RECEIVE A SECOND RECALL NOTICE WHEN THE PARTS BECOME AVAILABLE. THE CONTACT'S SON HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Apr 25, 201780,000 milesTX

BRAKES SUDDENLY BECAME VERY SOFT, GOING OFTEN ALL THE WAY TO THE FLOOR, AND IS WORSE WITH NO BRAKES IF HIT A BUMP WHILE ON THE BRAKES.

Air Bags
Filed Apr 25, 2017FL

HAVE A RECALL OF VEHICLE FOR OVER TWO YEARS AND NO RESULTS

Electrical System
Filed Apr 21, 2017170,000 milesTX

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR LOCKS FAILED TO LOCK AND UNLOCK THE VEHICLE. THE DRIVER'S DOOR HANDLE FAILED AS WELL. THE CONTACT WAS ABLE TO OPEN THE VEHICLE FROM THE EXTERIOR BUT NOT THE INTERIOR. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.

Service Brakes
Filed Apr 20, 2017VA

WHENEVER I NEED TO BRAKE, THE PEDAL GOES TO THE FLOOR, AND THERE IS MINIMAL RESISTANCE FROM THE BRAKES. THIS APPLIES TO ABS SITUATIONS (RAINY, ICY WEATHER) AND DRY CONDITIONS WHEN BRAKES ARE NEEDED SUDDENLY (HIGHWAY SLOWDOWN, ANIMAL JUMPING IN THE ROAD). THIS APPLIES TO TRAVELING AT ANY MPH, INCLUDING HIGHWAY AND CITY DRIVING. THE PEDAL ALSO DROPS TO THE FLOOR WHEN THE CAR IS IN PARK. PUMPING THE PEDAL IS REQUIRED TO FEEL ANY RESISTANCE, BUT IT IS NECESSARY EVERY TIME THE BRAKES ARE NEEDED. TIME AND DISTANCE NEEDED TO SLOW DOWN ARE EXPONENTIALLY MORE THAN EVEN A YEAR AGO. BRAKE PADS WERE REPLACED 3 YEARS AGO, FLUIDS WERE FLUSHED, REPLACED, AND BLED 4 MONTHS AGO. AUTO BODY SHOPS REPORT ALL IS WELL AND THAT THERE IS NO REASON MY BRAKES SHOULD BE SO SLOW TO REACT OR THE PEDAL SHOULD DROP TO THE FLOOR.

Air Bags
Filed Apr 20, 201712,000 milesTX

TAKATA AIRBAGS - WE GOT A RECALL NOTICE LAST JULY FROM FORD ABOUT THESE DANGEROUS TAKATA AIRBAGS. I HAVE BEEN CALLING ALL THREE FORD DEALERS IN THE FORT WORTH TEXAS AREA FOR THE PAST FOUR MONTHS ABOUT THESE AIRBAGS. I GET THE SAME ANSWER OVER AND OVER "WE DON'T HAVE THE PARTS". MEANWHILE WE ARE FORCED TO DRIVE AROUND IN THIS EXTREMELY DANGEROUS VEHICLE. WHY CAN'T THEY PUT AIRBAGS FROM THE NEW CARS INTO OUR DEFECTIVE CARS?

Electrical System
Filed Apr 20, 201766,000 milesCA

TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING 35 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE VIBRATED AND FAILED TO SLOW DOWN OR STOP WITHOUT WARNING. THE BRAKE PEDAL BECAME VERY LOOSE. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. A FRIEND OF THE CONTACT, WHO WORKS AS A FORD MECHANIC, DIAGNOSED THAT THE ELECTRONIC CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.

Service Brakes
Filed Apr 18, 2017120,000 milesAL

WHILE DRIVING THROUGH A CONSTRUCTION ZONE, WE HAD TO APPLY THE BRAKES HARD TO AVOID SOME ONCOMING TRAFFIC. THE NEXT TIME WE APPLIED THE BRAKES, THE BRAKES WENT ALMOST TO THE FLOOR. AFTER TURNING THE CAR OFF, THE PROBLEM WAS RESOLVED TEMPORARILY. NEXT, WHILE GOING DOWN A STEEP HILL AND APPLYING THE BRAKES HARD TO STOP FOR A CROSSWALK, THE BRAKES ACTED FINE FOR A FEW SECONDS AND THEN STARTED GOING TO THE FLOOR REQUIRING THE BRAKES TO BE PUMPED SEVERAL TIMES TO BUILD THEM BACK UP. IT HAS HAPPENED SEVERAL TIMES IN THE PAST FEW MONTHS AND IT SEEMS TO HAPPEN ONLY AFTER A HARD OR ROUGH BRAKING EVENT. SEEMS AS THOUGH TURNING THE CAR OFF FIXES THE PROBLEM TEMPORARILY.

Service Brakes
Filed Apr 17, 2017116,000 milesWI

AS I WAS BRAKING TO TURN INTO THE DRIVEWAY AT WORK THIS PAST WINTER , THE ROAD WAS SNOW COVERED AND THE ANTILOCK BRAKES ACTIVATED. SINCE THAT TIME THE BRAKE PEDAL HAS EXCESSIVE AMOUNT OF TRAVEL BEFORE BRAKES ENGAGE. I HAVE SINCE CHANGED OUT PADS , ROTORS AND FLUSHED THE BRAKES AND CANNOT GET RID OF THE SOFT BRAKE PEDAL. I DID SOME SEARCHING ONLINE THIS PAST WEEKEND AND FOUND OTHERS HAVING THE SAME ISSUE. FORD NEEDS TO CORRECT THIS BRAKE ISSUE.

Service Brakes
Filed Apr 17, 2017139,310 milesGA

SHORTLY AFTER GOING OVER A POTHOLE, I WAS THEN ON A FAIRLY STEEP DOWNHILL GRADE APPROACHING A STOP SIGN ON A CITY STREET AT APPROXIMATELY 25 MPH. AS I BRAKED, THERE WAS A FEELING OF "RELEASE: IN THE BRAKE PEDAL AND THEN THE PEDAL GOT VERY "SOFT". THE PEDAL TRAVELED MUCH FURTHER THAN USUAL TO NEARLY "THE FLOOR" WITH VERY LITTLE BRAKING POWER TAKING PLACE. RIGHT AFTER FINALLY STOPPING THE BRAKES WERE STILL SOFT BUT RETURNED TO NORMAL AFTER A MINUTE OR 2 AFTER COMMENCING SLOW DRIVING. I HAD THE BRAKES/SYSTEM INSPECTED.....NO PROBLEM EVIDENT. HAVE ONLY OWNED THE CAR ONE MONTH SO UNSURE OF PRIOR OCCURRENCES.

Air Bags
Filed Apr 14, 2017KY

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Apr 12, 2017115,000 milesMD

TL* THE CONTACT OWNS A 2009 FORD FUSION. WHEN THE BRAKE PEDAL WAS DEPRESSED AT VARIOUS SPEEDS, THE PEDAL TRAVELED TO THE FLOOR AND THE VEHICLE HESITATED TO RESPOND WITHOUT WARNING. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE BRAKE SYSTEM WAS FLUSHED, BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000. THE VIN WAS UNAVAILABLE.

Service Brakes
Filed Apr 1, 2017152,000 milesFL

GOING DOWN A ROUGH BUMPING ROAD, HIT BRAKES AND BRAKES WENT TO THE FLOOR. NOW THE BRAKE PEDAL IS REAL SOFT AND SPONGY. BRAKE PEDAL GOES ABOUT HALF WAY BEFORE EVEN APPLYING BRAKES TO THE WHEELS TO SLOW CAR DOWN.

Service Brakes
Filed Apr 1, 2017110,000 milesNJ

DRIVING ON ON A ROUGH SURFACE AND APPLIED THE BRAKE ' THE BRAKE PEDAL "WENT SOFT," REQUIRING EXTRAORDINARY PRESSURE TO ACTIVATE THE BRAKES. THIS HAS HAPPENED BEFORE AND USUALLY TURNING OFF THE CAR RESETS IT. IT DID NOT RESET QUICKLY THIS TIME BUT TOOK THE WEEKEND TO GO BACK TO NORMAL.

Service Brakes
Filed Mar 30, 2017125,000 milesNC

THE BRAKES ON MY 2009 FORD FUSION ARE HARDLY FUNCTIONAL. WHEN YOU APPLY THE BRAKES, THE PEDAL GOES NEARLY TO THE FLOOR WITH A GREATLY EXTENDED BRAKING DISTANCE. THIS HAS RESULTED IN A FEW CLOSE CALLS FOR ACCIDENTS. I HAVE HAD THE CAR IN THE SHOP MULTIPLE TIMES. THE FIRST TIME THEY TURNED THE ROTORS. THE SECOND TIME, THEY "COMPUTER BLED" THE BRAKES. THE LAST TIME THE SHOP CONTACTED FORD DIRECTLY AND THEY WERE TOLD THAT THE HYDRAULIC CONTROL UNIT IS A PROBLEM IN THIS MODEL. IF THEY KNOW THERE IS A PROBLEM, WHY IS THERE NO RECALL TO FIX THIS ISSUE. JUST A LITTLE RESEARCH ON THE INTERNET SHOW THAT THE PROBLEM IS WIDESPREAD.

Service Brakes
Filed Mar 29, 2017120,000 milesOH

AS STATED IN NHTSA ACTION NUMBER: PE16017, MY CAR IS HAVING THE SAME ISSUE OF THE BRAKES GOING TO THE FLOOR AND NOT BEING ABLE TO BUILD BRAKE PRESSURE. I HAVE FIXED/REPLACED EVERY BRAKE COMPONENT (CALIPERS, BRAKE BOOSTER, MASTER CYLINDER) BUT HAVE NOT REPLACED THE ABS CONTROL MODULE. ALL RESEARCH LEADS TO THIS BEING THE ISSUE OF THE VALVES STICKING OPEN AND CAUSING NOT BRAKE FLUID PRESSURE TO BUILD.

Service BrakesCrash
Filed Mar 28, 2017124,000 milesGA

TL* THE CONTACT OWNED A 2009 FORD FUSION. WHILE DEPRESSING THE BRAKE PEDAL AT 40 MPH, THE VEHICLE FAILED TO RESPOND WITHOUT WARNING. AS A RESULT, THE BRAKE PEDAL TRAVELED TO THE FLOOR AND THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 124,000.

Service Brakes
Filed Mar 28, 2017190,000 milesLA

WHEN PUSHING MY BRAKES, THE PEDAL WILL BE ALL THE WAY TO THE GROUND AND THE CAR WILL NOT STOP. IT WILL GRADUALLY SLOW DOWN AND ALMOST FEELS SPONGE LIKE. AFTER TAKING THE CAR TO THE FORD DEALERSHIP IN TOWN THEY TOLD ME THAT SEVERAL FORD FUSIONS WERE HAVING THIS PROBLEM AND THE PART ITSELF TO FIX IT WAS $1300. AS WELL AS SEVERAL HOURS OF LABOR. THE TOTAL BILL WOULD BE $3000. THEY REFUSED TO DRIVE THE CAR AND CONDEMNED IT UNDRIVEABLE STATING THE BRAKES COULD GO OUT AT ANY MOMENT. WE HAD TO HAVE THE CAR TOWED BACK TO MY HOUSE.

Service BrakesCrash
Filed Mar 20, 2017160,000 milesMN

AFTER MY CAR SAT FOR A WEEK, THE BREAKS WERE WET FROM THE SNOW MELTING. ONCE I FIRST STARTED DRIVING MY CAR, I THOUGHT TO MYSELF THAT THE BREAKS FELT REALLY LOOSE. IT LOOKS LONGER TO BREAK THAN USUAL. I WAS GOING TO STOP AT A STOP LIGHT, AND REAR ENDED THE VEHICLE IN FRONT OF ME, SINCE IT WAS TAKING LONGER TO BREAK THAN USUAL. MY VEHICLE IS USUALLY ABLE TO BREAK QUICKLY.

Structure › Body › Door
Filed Mar 15, 201789,500 milesCA

TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE THE VEHICLE WAS PARKED, THE CONTACT ATTEMPTED TO EXIT THE VEHICLE, BUT THE DRIVER'S SIDE INTERIOR DOOR HANDLE FRACTURED. THE CONTACT HAD TO ROLL DOWN THE WINDOW TO OPEN THE DOOR FROM THE OUTSIDE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING, BUT THE RESULTS WERE UNKNOWN THE DOOR HANDLE WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 89,500. UPDATED 06/02/17*LJ *AS

Service Brakes
Filed Mar 13, 201798,000 milesMA

TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING 55 MPH, THE BRAKES WERE APPLIED; HOWEVER, THE BRAKE PEDAL DEPRESSURIZED AFTER THE ABS WAS ACTIVATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 98,000.

Service Brakes
Filed Mar 8, 2017106,000 milesTN

I WAS DRIVING AS NORMAL SLOWING TO CROSS RAILROAD TRACKS, DOING THIS CAUSED THE ABS TO ENGAGE BRIEFLY. BRAKING EACH TIME AFTERWARDS THE PEDAL WOULD GO ALMOST COMPLETELY TO THE FLOOR BEFORE STOPPING. AFTER RESEARCHING IM CONFIDENT THAT IT'S A STUCK VALVE IN THE ABS MODULE.

Air Bags
Filed Mar 7, 2017NC

I RECEIVED A LETTER STATING THAT THERE WAS A RECALL ON MY CAR DUE TO THE PASSENGER AIR BAG BUT THE PARTS TO REPLACE IT ARE NOT IN, I WANT TO DISABLE THE AIR BAG TO AVOID POSSIBLE INJURY UNTIL IT CAN BE FIXED BUT THE DEALERSHIP WILL NOT DO THIS UNTIL THE COMPANY WILL AUTHORIZE IT. THE RECALL DESCRIBES PERSONAL INJURY OR POSSIBLE DEATH AS A RESULT OF THE DEFECT. I DO NOT WANT TO DRIVE MY CAR AND IF I AM INJURED OR DIE AS A RESULT OF THIS....MY FAMILY WILL SUE THE HECK OUT OF THE COMPANY AND THE AGENCY OVERSEEING THE INDUSTRY. JUST GIVE DEALERSHIPS THE PERMISSION TO DEACTIVATE THE PASSENGER SIDE AIR BAGS SO WE DON'T HAVE TO RIDE AROUND WITH MINIATURE IEDS IN OUR DASHBOARDS OR COMPENSATE US FOR RENTAL CARS.

Service Brakes
Filed Mar 6, 201780,000 milesFL

ON NUMEROUS OCCASIONS, THE BREAKS HAVE LOST PRESSURE AFTER HAVING ENGAGED IN A STOP THAT MAY HAVE ENGAGED THE ABS. HAVE TO BLEED THE BREAKS AFTER TO RESTORE PRESSURE. VERY HAZARDOUS

Air Bags
Filed Mar 6, 2017CA

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE AIR BAGS, BUT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Mar 5, 201770,000 milesNY

ANTILOCK BRAKE SYSTEM (ABS) ACTIVATES WHENEVER BRAKING ON ROUGH ROAD OR WHILE HITTING EVEN SMALL POTHOLES. THIS CAUSES THE BRAKES TO DROP TO THE FLOOR. THE BRAKE HAS TO BE PRESSED ALMOST TO THE FLOOR JUST TO GET THE CAR TO SLOW DOWN. WHEN WINTER CAME AND THE ROADS GOT SNOWY/SLUSHY, IT KEPT HAPPENING SO OFTEN AND WAS UNSAFE THAT I PULLED THE FUSE THAT CONTROLS THE ABS AND TRACTION CONTROL IN ORDER TO KEEP THE ABS FROM ACTIVATING. IT IS AN ACCIDENT WAITING TO HAPPEN.

Air Bags
Filed Mar 2, 2017FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/17/17*LJ *CN

Service Brakes
Filed Feb 26, 2017103,000 milesNJ

WENT OVER A BUMP WHILE BRAKING AND THE BRAKE PEDAL BECAME SOFT AND WENT TO THE FLOOR. THIS HAD HAPPENED SIX TIMES PREVIOUSLY AND WHEN EVER I TURNED OFF THE VEHICLE IT RESET. IT DID NOT RESET AND THEY HAVE REMAINED SOFT AND GOING TO THE FLOOR TO STOP

Service Brakes
Filed Feb 20, 2017135,294 milesTX

WHILE DRIVING IN MY NEIGHBORHOOD I HIT A ROUGH SPOT IN THE ROAD AND MY BRAKE PEDAL WENT TO THE FLOOR I COULD BARELY STOP THE CAR.I TOOK THE CAR TO A LOCAL SHOP AND THEY REPLACED THE MASTER CYLINDER AND BRAKE BOOSTER.STILL NO BRAKES, THEY REPLACED THE ABS MODULE WITH A USED UNIT A NEW ONE IS 1300.00 DOLLARS AND THAT FIXED THE PROBLEM 1168.00 DOLLARS LATER. I CALLED FORD AND IF THEY COULD HELP ME WITH THE COST OF THIS AND THEY SAID IT WAS NOT A RECALL.I WILL NOT BE PURCHASING A FORD PRODUCT IN THE FUTURE.THE ABS MODULE IN THESE CARS ARE DEFECTIVE.

Service Brakes
Filed Feb 16, 201785,000 milesCA

TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE WOULD NOT IMMEDIATELY RESPOND UNTIL THE PEDAL WAS DEPRESSED APPROXIMATELY 1/2 WAY DOWN. THE BRAKING DISTANCE WAS EXTENDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE ABS MODULE, BUT THE FAILURE CONTINUED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 85,000.

Air Bags
Filed Feb 16, 2017MT

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/17/17*LJ UPDATED 05/18/2017*JS

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2009 Ford Fusion → · Every Fusion year → · How the figures are calculated →