2010 Ford Fusion Hybrid complaints

AFTER SWITCHING THE GEAR SHIFT FROM THE PARK POSITION, I IMMEDIATELY NOTICED MY BRAKES FAILED AND MY VEHICLE BEGAN ROLLING FORWARD. THE VEHICLE STOPPED AFTER PLACING A SUBSTANTIAL AMOUNT OF PRESSURE ON THE BRAKES. AFTER TURNING THE VEHICLE ON AND OFF THE TWO SYMPTOMS WENT AWAY. LATER THAT DAY THE SAME ISSUE HAPPENED FOR THE SECOND TIME WHILE MY VEHICLE WAS STATIONARY. THE THIRD TIME THAT THIS ISSUE OCCURRED I WAS DRIVING ON A HIGHWAY AND ALMOST WENT INTO OPPOSING TRAFFIC. THE SERVICE LIGHT TURNS OFF AFTER RESTARTING THE CAR BUT RETURNS LATER THAT DAY. UPDATED 9/28/15 *LN THE CONSUMER STATED IN ADDITION TO THE BRAKES, THERE WAS AN ISSUE WITH THE ADVANCED TRACK SYSTEM. UPDATED 10/13/15*JB

WHILE DRIVING ALONG AT 35 MPH THE "SERVICE POWER STEERING" AND "SERVICE ADVANCETRAC SYSTEM" WARNING LIGHTS CAME ON. LOST POWER STEERING. STOPPED TO SEE WHAT OWNER'S MANUAL HAD TO SAY. IT SAID IT WAS OKAY TO DRIVE, BUT TO TAKE IT TO THE NEAREST DEALER. TOOK IT TO A FORD DEALER IN FRANKFORT, KY. THEY SAID IT WAS A FUSE THAT HAD POPPED UP OUT OF ITS SLOT IN THE FUSE BOX. SINCE THE POWER STEERING IS AN ELECTRICAL ASSIST MOTOR THE CIRCUIT TO THE MOTOR WAS BROKEN WHEN THE FUSE POPPED UP OUT OF ITS SLOT. THE FUSE WAS NOT BLOWN, JUST LOST CONTACT IN THE CIRCUIT. CAR WAS FINE UNTIL 10,000 MILES LATER. SAME PROBLEM, LOSS OF POWER STEERING. FORD DEALER IN DAYTONA BEACH, FL SAYS THEY FOUND AN OVER TEMP CODE AND RESET CODE. THEY COULD FIND NOTHING ELSE WRONG WITH THE CAR THAT WOULD CAUSE LOSS OF POWER STEERING. DROVE ANOTHER 1,000 MILES AND LOSS OF POWER STEERING AGAIN IN VIRGINIA. TOOK CAR TO NEAREST FORD DEALER IN PRINCE GEORGE, VA. THEY REPLACED FRONT CONTROL ARMS. DROVE ANOTHER 600 MILES AND LOSS OF POWER STEERING AGAIN. WENT STRAIGHT TO THE FIRST FORD DEALER IN FRANKFORT, KY AND THEY SAY THEY NEED TO REPLACE THE RACK ON IT, BUT IT IS NOW OUT OF WARRANTY. NOT SURE WHAT TO DO NEXT OR WHERE TO TAKE THE CAR. NO ONE REALLY KNOWS WHAT IS CAUSING THIS PROBLEM....UPDATED 10/01/15*BF

DRIVING 15MPH IN RESIDENTIAL AREA. COME TO A T INTERSECTION 3 WAY STOP. PRESS THE BRAKE PEDAL TO SLOW, AND THE BRAKES FAILED TO STOP THE VEHICLE. THERE WAS NO BRAKE PRESSURE OR RESPONSE. THE BRAKE PEDAL WAS FULLY PRESSED. EMERGENCY BRAKE WAS PULLED TO STOP THE VEHICLE. CONVENTIONAL HYDRAULIC SYSTEM DID NOT APPLY THE BRAKES AS IT SHOULD HAVE. DASHBOARD INDICATED BRAKE CHECK BRAKE SYSTEM ERROR, SERVICE ADVANCETRAC ERROR, TRACTION CONTROL LIGHT WAS ILLUMINATED, PARKING BRAKE LIGHT ILLUMINATED, AND ABS LIGHT WAS ILLUMINATED. TURNED THE VEHICLE OFF AND BACK ON. VEHICLE RETURNED TO NORMAL OPERATION. HAD VEHICLE TOWED TO FORD DEALERSHIP. DEALERSHIP STATES ABS MODULE SHOWS MANY INTERNAL FAULTS. REPLACEMENT MODULE ORDERED; TO BE INSTALLED. SIMILAR SYMPTOMS REPORTED BY PLETHORA OF OTHER 2010 FORD FUSION HYBRID OWNERS. FORD ISSUED CUSTOMER SATISFACTION PROGRAM 10B13 FOR SIMILAR PROBLEMS IN THE PAST. FORD CORPORATE WAS CALLED, AND A CASE NUMBER PROVIDED. AFTER PROVIDING VIN NUMBER IT WAS STATED MY VEHICLE DID NOT FALL WITHIN THE GUIDELINES OF THE CUSTOMER SATISFACTION PROGRAM EVEN THOUGH I EXPERIENCED THE SYMPTOMS OF THOSE WHO DID. I WAS DIRECTED TO FURTHER ADDRESS THE ISSUE WITH THE SERVICE MANAGER AT THE FORD DEALERSHIP WHERE MY VEHICLE WAS BEING REPAIRED.

I'VE EXPERIENCED THE "LIMP HOME MODE" PROBLEM DESCRIBED IN FORD'S CONSUMER SATISFACTION PROGRAM 13N03. THIS HAS OCCURRED 4 TIMES NOW AND IS A VERY SCARY AND VERY UNSAFE PROBLEM. I TOOK MY CAR TO THE LOCAL FORD DEALER (DAVID MCDAVID) IN FORT WORTH. THEY DETERMINED THE PROBLEM IS A DEFECT IN THE THROTTLE BODY HOWEVER THEY WILL NOT FIX IT UNDER THE TERMS OF 13N03 AS FORD BELIEVES IT DOES NOT APPLY TO THE HYBRID. I CAN ASSURE YOU IT APPLIES. PERHAPS DUE TO THE LOW NUMBER OF FUSION HYRID'S ON THE ROAD THIS HAS NOT YET RECEIVED MUCH ATTENTION. PLEASE ADD THE FUSION HYBRID TO THE LIST OF MODELS EXPERIENCING THE LIMP HOME MODE ISSUE AND URGE FORD TO CORRECT IT AS PART OF 13N03 UPDATED 11/27/2017*CN

I WAS ROUNDING A CORNER AT APPROXIMATELY 10 MPH, PULLING OUT FROM THE STREET WHERE I LIVE, AND TWO TROUBLE CODES POPPED UP: (1) "BRAKE! CHECK BRAKE SYSTEM"; AND (2) "SERVICE ADVANCETRAC". THE CAR IMMEDIATELY BECAME INCREDIBLY DIFFICULT TO STEER AND THE BRAKES PROVIDED LITTLE (IF ANY) STOPPING POWER (I AM UNSURE IF IT WAS JAMMING ON THE BRAKES THAT PROVIDED EXTREMELY MINIMAL STOPPING POWER OR JUST THE INERTIA OF THE CAR SLOWING OVER APPROXIMATELY 30-50 FEET). THE DEALERSHIP ULTIMATELY PROVIDED EXCELLENT SERVICE REPLACING THE "ASB MODULE", BUT I FEEL THAT IT IS UNSAFE FOR A CAR'S BRAKES AND POWER STEERING TO FAIL SUDDENLY, EVEN AT LOW SPEEDS, AND UNEXPECTED THAT A 4 YEAR OLD CAR WITH LESS THAN 40,000 MILES WOULD HAVE SUCH A FAILURE. I LIVE NEAR A PARK. IF SOMEONE HAD DECIDED TO SUDDENLY CROSS THE STREET WITH A STROLLER, A KID HAD RUN INTO THE STREET AFTER A BALL, OR SOMEONE ELSE HAD DARTED IN FRONT OF THE CAR, I WOULD HAVE BEEN UNABLE TO MAKE THE NECESSARY ADJUSTMENTS TO AVOID AN AUTO ON PERSON CRASH. *TR

DURING NORMAL DRIVING, WRENCH LIGHT CAME ONE. SOON AFTER THE LIGHT CAME ON THE VEHICLE LOST ENGINE POWER. THE CAR WAS TAKEN TO A FORD DEALER AND IT TURNED OUT TO BE A DEFECTIVE ELECTRONIC THROTTLE BODY. AFTER A BIT OF RESEARCH I FOUND OUT THAT FORD HAS A CUSTOMER SATISFACTION PROGRAM ON THIS FOR CERTAIN VEHICLES BUT I WAS VERY UPSET WHEN I FOUND OUT MY VEHICLE WAS NOT INCLUDED ON THIS PROGRAM.

I PREVIOUSLY REPORTED THE STEERING FAILURE ON MY FORD, AND I WAS GRATIFIED TO SEE FORD RECALLING THE 2011 AND LATER MODELS OF THIS CAR FOR THIS STEERING PROBLEM. WHEN I HAD MY STEERING HARNESS REPLACED ON MY 2010, HOWEVER, MY MECHANIC SAID IT WAS THE SAME PART AS THE 2011. IF SO, WHY DID YOU NOT RECALL THE 2010S AS WELL? IT WAS THE FIRST MODEL YEAR OF THE CAR AND SUFFERS FROM THE SAME PROBLEM.

BRAKE SYSTEM COMPLETELY MALFUNCTIONED. I WAS EXITING THE FREEWAY OFF RAMP AND ALL OF A SUDDEN I HAD NO BRAKES. I WAS NOT ABLE TO STOP. I HAD TO PULL THE EMERGENCY BRAKE IN ORDER TO AVOID CRASHING. THE BRAKES COMPLETELY WENT OUT. THERE WAS NO WARNING AT ALL. I LITERALLY ALMOST DIED.

COMPLETE LOSS OF POWER STEERING. NO ACCIDENT/INJURY TO REPORT. POWER STEERING DID NOT COME BACK WHEN VEHICLE WAS TURNED OFF AND BACK ON. TAKEN TO MAHWAH, NJ, FORD DEALER WHO ANNOUNCE THAT GEAR BOX NEEDS TO BE REPLACED, AND THEY HAVE NEVER SEEN THIS TYPE OF FAILURE BEFORE.

STARTED UP AND LEFT THE GOLF COURSE LAST EVENING AND WENT ABOUT A QUARTER MILE AND SUDDENLY THE "SERVICE POWER STEERING" WARNING CAME ON ALONG WITH THE USUAL CHIMES YOU HEAR. LOST THE POWER STEERING AND THE VEHICLE WAS VERY DIFFICULT TO DRIVE THE 12 OR SO MILES TO MY HOME. ALSO THE ADVANCE TRACK WARNING IS ON.

DRIVING ON I-93N AND STARTED TO HEAR A VIBRATING AND HUMMING FROM THE FRONT END. IT GOT WORSE AND WORSE AND PULLED INTO REST AREA TO DISCOVER THAT 3 OF 5 LUG NUTS ON THE DRIVERS SIDE FRONT WERE LOOSE TO THE POINT THAT THEY WERE ONLY A FEW TURNS FROM COMPLETELY BEING REMOVED. TIGHTENED LUGS MANUALLY AND WENT ON MY WAY BUT THAT WAS AN EYE OPENER!

WHILE DRIVING VEHICLE POWER STEERING STOPPED WORKING MAKING IT NEARLY IMPOSSIBLE TO CONTROL. AS A RESULT CRASHED INTO ANOTHER VEHICLE. THERE WAS NO WARNING PRIOR TO THE FAILURE, A SERVICE POWER STEERING NOW WARNING LIGHT AND A SERVICE ADVANCE TRAC LIGHT ILLUMINATED AS THE FAILURE OCCURRED. THIS STEERING CONFIGURATION IS EXTREMELY DANGEROUS AS IT IS NEARLY IMPOSSIBLE TO CONTROL AND VERY DIFFERENT FROM A VEHICLE THAT DOES NOT HAVE POWER STEERING.

ON 4/9/15 I WAS DRIVING ALONG 2-LANE ROAD AND GOT A MESSAGE ON MY DASH RE POWER STEERING PROBLEM. AT THE SAME TIME I NOTICED THAT POWER STEERING HAD GONE OUT. I WAS ABLE TO PULL INTO A PARKING LOT, TURNED OFF VEHICLE, WHEN I TURNED POWER BACK ON, THE POWER SEEMED TO BE OK AND I CONTINUED DRIVING. I TOOK THE CAR IMMEDIATELY TO JACKY JONES DEALERSHIP. THEY SAID THEY CHECKED IT OUT, COULDN'T FIND ANYTHING AND SAID IT MUST'VE BEEN A "GLITCH." THEY CHARGED ME $45.22. I PROCEEDED TO GET ON I-75 AND DROVE HOME. ON 5/18/15, I WAS ON A MAIN ROAD APPROACHING ACCESS TO I-75. ONCE AGAIN I GOT A MESSAGE ON THE DASH AND THE POWER STEERING WENT OUT. I PULLED OFF ROAD, TURNED OFF IGNITION AND THEN TURNED IT ON AGAIN. IT APPEARED TO BE OK. 5/25/15. TOOK VEHICLE TO LENOIR CITY FORD END LEFT IT THERE OVER WEEKEND. TODAY THEY TOLD ME THAT RACK UNIT HAS TO BE REPLACED AT A COST OF APPROX. $1800. THEY DID TELL ME THAT I SHOULD NOT DRIVE CAR. THE POWER STEERING WENT OUT FOR THEM AT DEALERSHIP AS WELL.

THE ASSISTED POWER STEERING FAILED WITHOUT WARNING ON MY 2010 FORD FUSION HYBRID. I WAS TURNING OUT OF A GAS STATION ONTO A STREET WHEN IT FAILED AND I WAS ABLE TO PULL TO THE SIDE SAFELY. WHEN I DID AN INTERNET SEARCH I FOUND THAT THIS IS A COMMON PROBLEM AND THERE IS A CLASS ACTION SUIT FILED AGAINST FORD BECAUSE OF IT. IF THAT IS TRUE, WHY HASN'T THE NHTSA INTERVENED? THIS IS A VERY DANGEROUS SITUATION. *TR

MY WIFE AND I WERE DRIVING HOME ON THE NJ TURNPIKE DOING ABOUT 70-75 MPH AND A WRENCH POPPED UP THE THE SCREEN. WE HAVE 2 SONS 1 IS 22 MONTHS OLD AND THE OTHER IS 5 MONTHS OLD. I PROCEEDED TO LOOK INTO THE OWNERS MANUAL TO SEE WHAT IT WAS AND IT SHOWED THROTTLE MALFUNCTION PLEASE CONTACT THE DEALERSHIP. BEING IT WAS A SUNDAY MAY 17, 2015 AND FORD SERVICE CENTERS ARE CLOSED ON SUNDAY I LOOKED INTO IT ONLINE AND SAW THERE WERE NUMEROUS COMPLAINTS MADE. MY WIFE BEGAN TO PANIC AND DOESN'T WANT TO DRIVE THE CAR. I JUST CALLED FORD AT 800-392-3673 AND I WAS TOLD THAT THERE IS NOTHING ON THE FORD FUSION HYBRID WITH THIS ISSUE AND THAT I WOULD HAVE TO COME OUT OF POCKET BECAUSE MY CAR DOESN'T HAVE A WARRANTY ANYMORE TO CALL THE FORD DEALERSHIP AND HAVE IT TAKEN CARE OF AND IF ANYTHING COMES DOWN FOR THE HYBRID THEN I MAY GET REIMBURSED.

FIRST TIME, CHECK ENGINE LIGHT CAME ON WHEN DRIVING ON HIGHWAY BUT NO APPARENT IMPACT TO CAR'S FUNCTIONING. TOOK IT TO THE DEALER. THEY SAID THAT THE SURGE VALVE NEEDED TO BE REPLACED AT A COST OF $500 "TO START WITH", BUT THEY DIDN'T SEEM VERY SURE ABOUT IT SO I CHOSE NOT TO PROCEED. THE CHECK ENGINE LIGHT HAD GONE BACK OFF AND THE CAR WAS DRIVING FINE. ABOUT TWO WEEKS LATER ON A SATURDAY I WAS DRIVING ON THE HIGHWAY AGAIN, AT ABOUT 65 MPH, WHEN THE CAR SEEMED TO LOSE ACCELERATION. STANDING ON GAS PEDAL PRODUCED NO RESULT. EXITED AND WAS ABLE TO DRIVE ON BATTERY POWER TO PULL OVER. AFTER WAITING FOR ABOUT 30 MINUTES, TRIED AGAIN. CHECK ENGINE LIGHT WAS BACK OFF AND CAR DROVE NORMALLY BACK HOME. TOOK TO MY REGULAR MECHANIC FIRST THING THAT MONDAY. THEY FOUND OIL IN THE INTAKE MANIFOLD AND QUESTIONED WHETHER I HAD TAKEN THE CAR ANYWHERE UNUSUAL FOR SERVICING, WHICH I HAD NOT, UNLESS YOU COUNT THE DEALER. DID REPAIRS AT A COST OF $2000. ONE WEEK LATER, EXACT SAME THING. CAR IS BACK IN SHOP, AWAITING RESULTS.

I WAS LEAVING WORK AFTER THE VEHICLE WAS PARKED OUTSIDE ALL DAY IN BELOW ZERO WEATHER. WHEN I PUT THE CAR IN REVERSE I HAD NO BRAKES. HAD TO DEPRESS BRAKE EXTREMELY HARD TO GET CAR TO STOP. THE BRAKES STARTED WORKING PROPERLY AFTER DRIVING A SHORT DISTANCE. THIS HAPPENED A SECOND TIME UNDER THE SAME CONDITIONS A COUPLE OF DAYS LATER. I HAD IT CHECKED OUT AND THE MECHANIC COULD NOT FIND ANYTHING WRONG. THEN A MONTH LATER AFTER DRIVING APPROXIMATELY 5 BLOCKS THE BRAKE WARNING LIGHT CAME ON AND THEN THE ADVANCE TRAC WARNING LIGHT CAME ON AND I HAD NO BRAKES AGAIN. I STOPPED THE CAR BY DEPRESSING THE BRAKES EXTREMELY HARD AND SHUT IT OFF AND THEN THEY WORKED FINE AGAIN. I TOOK IT TO THE FORD DEALER. THEY FOUND SEVERAL CODES BUT COULD NOT DUPLICATE THE PROBLEM AND CHARGED ME $150 AND FIXED NOTHING. THEY SAID THEY COULD CHANGE SEVERAL DIFFERENT PARTS BUT WOULD BE COSTLY AND MIGHT NOT BE THE CORRECT PART. VERY DANGEROUS SITUATION. *TR

AFTER APPROX. 25 MILES OF DRIVING AT 70 MPH, VEHICLE HAD SUDDEN LOSS OF POWER AND DASH DISPLAYED A RED TRIANGLE WARNING TO SAFELY PULL OVER NOW. AFTER DOING SO AND RE-STARTING THE CAR, THE WARNING DISAPPEARED AND VEHICLE WAS ABLE TO RETURN TO FREEWAY SPEEDS FOR A FEW MILES BEFORE PROBLEM RETURNED. WHILE RED TRIANGLE WARNING IS DISPLAYED, VEHICLE IS UNABLE TO MAINTAIN SPEEDS GREATER THAN 35 MPH (AKA "LIMP-HOME MODE"). THIS APPEARS TO BE A PROBLEM WITH THE ELECTRONIC THROTTLE BODY AND A CONSUMER SATISFACTION PROGRAM EXISTS FOR THE 2010 FORD FUSION BUT NOT THE HYBRID MODEL. REPAIRS SEEM TO RUN ABOUT $400-$600 AND MAY BE DIFFICULT TO DIAGNOSE UNLESS THE RED TRIANGLE OR YELLOW WRENCH ICON IS DISPLAYED DURING DIAGNOSIS. PROBLEM RE-APPEARS INTERMITTENTLY BUT SEEMS LESS LIKELY TO OCCUR AT CITY SPEEDS. *TR

SHORTLY STARTING MY CAR AFTER A GAS FILL UP AND PULLING OUT ONTO THE ROAD, I LOST THE POWER STEERING WHICH ALMOST CAUSED AN ACCIDENT. I WAS ABLE TO 'STRESS" THE STEERING WHEEL ENOUGH TO AVOID HITTING A PARKED CAR. I DID SEE IN CONJUNCTION WITH THE FAILURE A "SERVICE POWER STEERING" AND "SERVICE "AUTOTRACK" (SP) I IMMEDIATELY TOOK THE CAR TO A FORD DEALERSHIP WHO DIAGNOSED THE PROBLEM TO A FAILED POWER STEERING COMPONENT. THIS FAILURE IS SEVERE. I WAS FORTUNATE NOT TO BE INVOLVED IN AN ACCIDENT DUE TO THIS FAILURE BUT HAVE READ MANY ARTICLES WHERE IT WAS THE FAULT OF THE ACCIDENT. *TR

THE CAR WAS FINE THROUGHOUT THE DAY. AFTER EATING DINNER AT A RESTAURANT, I HAD JUST PULLED OUT OF A PARKING LOT INTO THE ROAD. WITHIN 1-2 MINUTES OF DRIVING, THE DASHBOARD SHOWED POWER THE STEERING FAILURE/ADVANCETRAC FAILURE/SERVICE NOW WARNING MESSAGES. I WAS ABLE TO STEER INTO ANOTHER PARKING LOT, AND TURNED OFF THE ENGINE. THE CAR WAS RESTARTED, BUT THE MESSAGES REMAINED, WITH NO POWER STEERING. *TR

THE KEY GOT STUCK IN THE IGNITION AND COULD NOT BE REMOVED WHEN CAR IN PARK AND SHUT OFF. BROUGHT TO A MECHANIC AND APPEARS THE SHIFTER IS GETTING THE SIGNAL TO THE IGNITION THE CAR IS IN PARK AND AS SUCH CAN'T REMOVE THE KEY. SHIFTER NOT AVAILABLE FOR SEVERAL WEEKS, THE KEY DID COME OUT 3 WEEKS LATER. $500 TO REPAIR. *TR

GAS ENGINE SPUTTERING AND ESSENTIALLY NO POWER WHEN STEPPED ON ACCELERATOR. TURNED CAR OFF/ON, STILL SPUTTERING AND THE CHECK ENGINE LIGHT CAME ON. ABLE TO LIMP BACK TO GARAGE. TWO HOURS LATER ENGINE RUNNING BUT CHECK ENGINE LIGHT STILL ON. INITIALLY AT MECHANICS RUNNING OK, BUT THEN SPUTTERED FOR THEM AS WELL. SYSTEM CHECK SUGGESTED ISSUE WITH FUEL INJECTORS, THOUGH GIVEN OTHER REPORTS OF THROTTLE BODY PROBLEMS WILL NEED TO FURTHER INVESTIGATE. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED CAUSING THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE POWER STEERING MECHANISM WAS FAULTY AND NEEDED TO BE REPLACED. NO FURTHER INFORMATION WAS AVAILABLE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.

APPROACHING STOP SIGN AT 25 MPH, APPLIED BRAKES, AND THE BRAKES COMPLETELY FAILED, HAD TO STOP CAR WITH EMERGENCY BRAKE. THE ABS AND TCS LIGHTS CAME ON. EVERYTHING ELSE WORKED FINE. TURNED CAR OFF AND RESTARTED AND ALL APPEARS FINE. *TR

THE POWER STEERING ASSISTANCE WENT OUT ON THE VEHICLE WHILE PULLING OUT OF MY DRIVEWAY. THE VEHICLE HAS HAD NO PRIOR POWER STEERING ISSUES AND HAS BEEN INVOLVED IN NO ACCIDENTS. ALL ROUTINE MAINTENANCE HAS BEEN PERFORMED ON THE VEHICLE. *JS

I WAS DRIVING WHEN I GOT A SUDDEN WARNING SIGNAL ABOUT THE STEERING SYSTEM. ABOUT 10 SECONDS LATER I LOST ALL POWER-STEERING. I MANAGED TO TURN THE VEHICLE TO THE SIDE OF THE ROAD AND PARK IT. THE NEXT DAY IT WAS TOWED TO THE DEALERSHIP. THEY SAID I NEEDED A COMPLETE "STEERING RACK." THEY SAID IT WOULD COST $2300 -- NOT COVERED. I APPEALED AND THEY DROPPED IT TO ABOUT $1500 AND GAVE ME $900 ASSISTANCE, BUT DID NOT COVER THE RENTAL CAR FOR THE 2 WEEKS THE CAR WAS OUT OF COMMISSION. IT TOOK THEM 2 WHOLE WEEKS TO COMPLETE THEIR RULING ON THE CAR REGARDING THE ASSISTANCE AND I DIDN'T DARE GIVE THE GO-AHEAD TO FIX IT UNTIL I GOT THE RULING FROM THE REGIONAL MANAGER. *TR

POWER SUNROOF TRACK PART (PLASTIC) HAS BROKEN MAKING THE SUNROOF STICK OPEN. THE SUNROOF WILL NOT OPEN OR CLOSE AS A RESULT OF BROKEN PLASTIC TRACK PIECE. FORD MOTOR COMPANY DOES NOT SELL THE PART THAT HAS BROKEN AND ONLY SELLS ENTIRE TRACK COSTING OVER $1000 TO HAVE REPLACED. REPLACEMENT PART REQUIRED SHOULD BE VALUED AT APPROXIMATELY $20. *TR

THIS MORNING WHILE DRIVING TO WORK I HAD A LOW TIRE PRESSURE LIGHT POP UP ON MY INSTRUMENT PANEL. SECONDS LATER IT CAME UP WITH POWER STEERING SERVICE NOW AND I LOST ALMOST ALL ABILITY TO MANEUVER THE VEHICLE. AFTER I LOST STEERING IT SAID ADVANCETRAC SERVICE NOW. IT WAS ALMOST IMPOSSIBLE TO GET THE CAR TO PULL OVER TO THE SIDE WHEN I DID I TURNED THE CAR OFF FOR A FEW MIN AND BACK ON. AFTER RESTARTING THE CAR THE MESSAGES WERE NO LONGER THERE AND I HAD MY STEERING BACK TO ONLY HAPPEN AGAIN APPROXIMATELY 2 MILES DOWN THE ROAD. *TR

AIRBAG DISABLED WARNING LIGHT APPEARED ON DASH. TOOK IT TO DEALER AND AFTER 2 DAYS, IT WAS DECIDED THAT THE COMPUTER CONTROLLING THE AIRBAGS HAD TO BE REPLACED. FOR THE NEXT 4 YEARS THIS SAME LIGHT HAS COME ON INDICATING THE AIRBAGS ARE NOT OPERATING. EACH TIME THE SAME DEALER HAS SAID THE PROBLEM WAS "IN THE WIRING HARNESS UNDER THE PASSENGER SEAT". IT WORKS FOR A TIME AND THEN WITH NO WARNING FAILS AGAIN. ON ONE OCCASION IT OCCURRED JUST WHEN LEAVING ON A 2500 MILE TRIP SO WE WERE WITHOUT AIRBAG PROTECTION. I AM CONVINCED THAT IT HAS TO DO WITH HAVING A PASSENGER IN THE RIGHT REAR SEAT AND THAT FEET UNDER THE SEAT INTERFERE WITH THE WIRING. THE DEALER HAS NEVER RESOLVED IT. MULTIPLE TIMES IT HAS RESOLVED ITSELF BEFORE I CAN GET IN FOR SERVICE SO I AM BRUSHED OFF BY THE DEALER. I CONSIDER DRIVING THIS CAR WITHOUT WORKING AIRBAGS A GREAT LIFE THREATENING HAZARD. I WAS THE PASSENGER IN A VEHICLE WITH AIRBAG DEPLOYMENT ONCE AND AM CONVINCED MY LIFE WAS SAVED BY THEM. *TR

JUST AS I WAS PULLING INTO A PARKING SPOT THE STEERING GAVE OUT AND A RED ERROR MESSAGE POPPED UP ON THE SCREEN SAYING SERVICE POWER STEERING NOW. LUCKILY IT WAS AS I WAS PARKING AND NOT SOMEPLACE WHERE I COULD HAVE DIED. *TR

WARNING LIGHT CAME ON ABOUT THE ADVANCE TRAC OR SOMETHING LIKE THAT. SHORTLY AFTERWARDS THE POWER STEERING FAILED. LUCKILY I WAS PULLING INTO MY DRIVEWAY AT THE TIME AFTER JUST GETTING OFF THE HIGHWAY. *TR

I WAS MAKING A RIGHT TURN FROM A SIDE STREET, ABOUT 100 YARDS FROM MY HOME. AS I GOT ON ROAD, LIGHTS WENT ON THE DASH ABOUT BRAKES ADVANCE SERVICE AND THE BRAKES LOST POWER. CAUSED ME TO HAVE TO USE SIGNIFICANT PRESSURE TO MAKE BRAKES WORK. I WENT ABOUT 1 MILE AND INTO A PARKING LOT. I STOPPED AND RESTARTED THE CAR AND THINGS WENT BACK TO NORMAL. THIS COULD HAVE CAUSED AN ACCIDENT SINCE IT WAS SUDDEN AND THERE WAS A LOSS OF CONTROL IN TRAFFIC. I CALLED DEALERSHIP AND THEY SAID THAT IT MAY HAVE BEEN FROM CAR SITTING FOR A WEEK AND THAT UNLESS THE PROBLEM CAN BE REPEATED AT THE DEALERSHIP, THEY CANNOT FIX SOMETHING THAT ISN'T BROKEN. THE CAR DID THE EXACT THING AGAIN TURNING OUT OF MY DRIVEWAY ON 1-5-15. STOPPED AND RESTARTED CAR AND IT WENT BACK TO NORMAL. THIS IS NOT SAFE AND SHOULD BE RECALLED. INTERMITTANT PROBLEMS CAN STILL KILL. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED THAT THE FRONT DRIVER SIDE INTERIOR DOOR HANDLE FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

DROVE THE CAR ALL DAY AND NIGHT CHRISTMAS EVE WITH NO PROBLEMS. GOT UP AROUND 8AM CHRISTMAS DAY PULLED OUT OF DRIVEWAY WENT JUST A LITTLE WAY AND THE POWER STEERING WENT OUT AND IT WAS IMPOSSIBLE TO STEER AND I ALMOST CRASHED. AFTER MUCH STRUGGLE TO GET THE CAR BACK IN THE DRIVEWAY A WARNING LIGHT CAME ON THAT SAID SERVICE POWER STEERING. *TR

POWER STEERING FAILURE. LOST POWER STEERING DURING LEFT TURN ONTO STREET. HAD TO RESTART CAR IN INTERSECTION TO REGAIN POWER STEERING. CALLED FORD DEALER WHO SAID I WOULD HAVE TO PAY FOR EVALUATION AND NECESSARY REPAIR. *TR

PULLING OUT OF MY DRIVEWAY, THE DASH ON THE VEHICLE REPORTED POWER STEERING AND ACTIVETRAC ISSUES. I WAS ABLE TO MAKE IT TO MY DESTINATION SAFELY, ALBEIT, THE WARNING LIGHTS ON THE VEHICLE DASH REMAINED IN REGARDS TO POWER STEERING AND ACTIVETRAC. THIS MORNING HOWEVER, THE CAR HAS MALFUNCTIONED AND THE POWER STEERING IS NO LONGER ACTIVE. DOING RESEARCH, I NOTICED THAT NHTSA AND A LAWSUIT IN CALIFORNIA IS ATTEMPTING TO ADDRESS THIS ISSUE WITH FORD MOTOR COMPANY. WHAT ARE MY OPTIONS? *TR

WHILE DRIVING AT 30 MPH, SERVICE ADVANCE TRAC LIGHTS CAME ON DASH, FOLLOWED BY RED SERVICE POWER STEERING LIGHT ON DASH, THEN SERVICE POWER STEERING NOW LIGHT AND LOSS OF POWER STEERING. EXTREMELY DIFFICULT TO STEER INTO PARKING SPACE. NOT DRIVABLE. TOWED TO DEALER. SUPPOSEDLY REPAIRED AFTER 3 DAYS AT DEALER. SIX DAYS LATER SAME THING HAPPENED, STILL IN MY DRIVEWAY, NOT YET TOWED BACK TO DEALER. *TR

THE POWER STEERING WENT OUT ON THE CAR TWICE. TOOK THE CAR TO THE DEALER AFTER THE 2ND EVENT AND THEY RESET THE SERVICE CODE TO CLEAR THE PROBLEM. THEY COULD NOT FIND A MECHANICAL PROBLEM WITH THE CAR. THE FIRST OCCURRENCE OF THE PROBLEM THE CAR WAS TAKEN TO A LOCAL AUTO REPAIR FACILITY AND THEY FIXED THE PROBLEM BY REPLACING THE CAR BATTERY. THIS SOLVED THE PROBLEM FOR ABOUT TWO WEEKS AND THEN IT RECURRED. A GOOGLE SEARCH FOUND THIS PROBLEM OCCURS FREQUENTLY ON THE FORD FUSION AND MOST PEOPLE HAVE EXPRESSED CONCERN ABOUT HOW DANGEROUS THIS IS AS THE CAR IS EXTREMELY DIFFICULT TO STEER WITHOUT THE POWER STEERING. IN MY VIEW THIS IS A CRITICAL DESIGN FLAW. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING 5 MPH, THE CHECK BRAKE SYSTEM LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE BRAKES FAILED AND FORCED THE CONTACT TO APPLY EXCESSIVE FORCE TO THE BRAKE PEDAL TO SUCCESSFULLY STOP THE VEHICLE. THE CONTACT PULLED OVER TO THE SHOULDER OF THE ROAD AND REPLENISHED THE BRAKE FLUID. THE VEHICLE RESUMED NORMAL OPERATION, BUT THE FAILURE RECURRED THE FOLLOWING DAY. THE DEALER STATED THAT THE BRAKE SIMULATOR SENOR FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 106,000.

HAPPENED 3-4 TIMES OVER THE PAST 3 MONTHS. WHILE DRIVING THE POWER STEERING WOULD QUIT WORKING, MAKING DIFFICULT TO STEER. WARNING ON DASH "POWER STEERING ASSIST FAULT". WENT TO ROADSIDE AND TURNED OFF THE VEHICLE/RESTART AND THE PROBLEM WOULD GO AWAY. I AM A RATHER STRONG MAN, IF A PERSON OF SMALL STATURE WERE DRIVING IT WOULD HAVE BEEN EVEN MORE DANGEROUS. ON 11/1/2014 THE POWER STEERING FAILED WITH THE SAME WARNING. ATTEMPTS TO TURN OF AND RESTART THE VEHICLE DID NOT SOLVE THE PROBLEM. THE FORD DEALERSHIP STATED THE ELECTRIC POWER STEERING FAILED, TOLD ME THAT IT WAS COMMON IN VEHICLES WITH ELECTRIC POWER STEERING. COST FOR MY REPAIR WAS $1,900.00. *TR

THE WRENCH LIGHT CAME ON AND AFTER TAKING IT IN TO THE DEALER I WAS ADVISED THAT IT WAS THE THROTTLE BODY AND MOTOR ASSEMBLY. THE DEALER ADVISED THAT IF I DIDN'T REPLACE THE PART THE ENGINE COULD STOP AT SOME UNKNOWN TIME IN THE FUTURE. HE ALSO ADVISED THAT FORD HAD A LOT OF PROBLEMS WITH THIS PART AND THAT A RECALL HAD BEEN DONE FOR THIS PART FOR OTHER FORD VEHICLES BUT NOT YET FOR THE FORD FUSION. HE ADVISED TO KEEP THE BILL JUST IN CASE THERE WAS A FUTURE RECALL. WHEN THE DEALER IS TELLING YOU THAT MULTIPLE PROBLEMS ARE COMING FROM THIS SPECIFIC PART I THINK THERE SHOULD PROBABLY BE AN INVESTIGATION OF THIS MATTER. *TR

MY HYBRID EXPERIENCED LOSS OF POWER ON 2 OCCASIONS.1ST WAS AT APPROXIMATELY 33,000 MI ON SEP 6, 2014. DRIVING 35MPH ON A PARKWAY WRENCHES APPEARED ON THE DASHBOARD DISPLAY & THEN SUDDEN & IMMEDIATE LOSS OF POWER FOLLOWED.NO RESPONSE TO FULL ACCELERATOR PUSH. MOTOR POWER SHUT DOWN & ONLY ELECTRIC POWER ALLOWED US TO LIMP OFF THE ROAD, HEADED UPHILL AT MAX SPEED OF 10 MPH. VEHICLE TAKEN TO DEALER WHO COULD NOT REPLICATE THE CONDITIONS OR "GET IT TO ACT UP" IN THE WEEK+ A HALF THE CAR WAS THERE.ODOMETER READING SHOWS 700 MI PUT ON PRESUMABLY IN EFFORT TO MAKE DIAGNOSIS.THEIR SUGGESTION WAS TO PICK UP THE VEHICLE SINCE NO DIAGNOSIS COULD BE MADE,DESPITE OUR PROTEST THAT THE CAR WAS UNSAFE TO DRIVE.CALLED FORD CUST.RELATIONSHIP CTR 800# ON SEP15 TO SEEK ASSISTANCE.CASE WAS OPENED BUT NO ACTION TAKEN.THEY CONCURRED WITH DEALER THAT NO REPAIRS WERE TO BE MADE WITHOUT DIAGNOSIS.AGAIN,WE VOICED CONCERN THAT THE CAR WAS UNSAFE.DEALER SUSPECTED THROTTLE BODY ISSUE BUT WITHOUT DIAGNOSIS INSIST THAT REPAIRS WOULD BE AT OUR COST $400-$500. 2ND OCCURRENCE WAS OCT 2 2014.WHILE DRIVING IN TRAFFIC EXPERIENCED IMMED & SUDDEN LOSS OF POWER,NO RESPONSE TO ACCELERATION ATTEMPTS,ELECTRIC POWERED LIMP OFF UPHILL ROAD AT MAX SPEED OF 10 MPH.WAS ADVISED BY DEALER NOT TO ATTEMPT STARTING THE CAR ONCE IT DIED IN EFFORT TO MAINTAIN ERROR REPORT IN SYSTEM. WE ADHERED TO THIS ADVICE AND HAD VEHICLE TOWED TO DEALER A 2ND TIME WITHOUT STARTING IT. DEALER WAS AT THE READY WITH THE PHRASE "THROTTLE BODY" AND A

I WAS LEAVING MY DRIVEWAY WHEN THE CAR MADE A CHIMING NOISE AND THE POWER STEERING CUT OUT. THE TRACTION CONTROL IS ALSO LOCKED ON ENGAGED. IT TAKES NOTICEABLE AND INCREASED EFFORT TO TURN THE STEERING WHEEL. THE CAR IS NOT SAFE TO DRIVE DUE TO THE INABILITY TO MAKE SHARP TURNS. I OFTEN END UP PARTIALLY IN THE OTHER LANE BEFORE BEING ABLE TO COMPLETE A TURN. I AM A SINGLE MOTHER OF THREE CHILDREN AND IN COLLEGE. I HAVE HEARD THE REPAIR IS ESTIMATED TO BE AROUND $1,900 AND THE ONLY PERSON IN TOWN WHO CAN FIX IT IS THE DEALER. *TR

CAR LOST POWER WHILE TRAVELING DOWN THE HIGHWAY. CAR WAS TOWED TO THE DEALER, WHO HAS TOLD ME THE THROTTLE BODY NEEDS TO BE REPLACED. THIS WILL COST ME ROUGHLY $500. THE THROTTLE BODY ISSUE IS WELL DOCUMENTED. IT HAS BEEN INVESTIGATED BY THE NHTSA (ACTION NUMBER PE13003). FORD DOESN'T WANT TO CALL IT A RECALL AND THE NHTSA DOES NOT CALL IT A RECALL. FORD HAS AGREED TO FIX ABOUT 1.6 MILLION CARS UNDER "CONSUMER SATISFACTION PROGRAM" 13N03. UNFORTUNATELY FOR ME, THE CONSUMER SATISFACTION PROGRAM IS VIN SPECIFIC. WHILE MANY 2010 FORD FUSIONS ARE COVERED, MY VEHICLE IS NOT. *TR

I WAS DRIVING DOWN THE A STREET AT 45MPH AND A POWER STEERING FAULT OR FAILURE MESSAGE CAME ON MY INSTRUMENT CLUSTER. ALSO THE TRACTION CONTROL LIGHT CAME ON AS IF THE TRACTION CONTROL SYSTEM WAS OFF. MOST IMPORTANTLY I LOST MY POWER STEERING. WITH GREAT EFFORT I WAS ABLE TO CONTROL THE CAR AND PULL IT OFF TO THE SIDE OF THE ROAD. I TURNED THE CAR OFF AND TURNED IT BACK ON. THE TRACTION CONTROL LIGHT WAS STILL ON BUT THE POWER STEERING CAME STARTED WORKING AGAIN. *TR

WE CAN'T STEER THE CAR, ELECTRIC POWER ASSISTED STEERING EPAS, HAD THE COMPUTER CODES RESET AND STILL DID NOT FIX MY CAR! I HAVE PUT ENOUGH MONEY INTO THIS CAR, AND NOW THE "COMPUTER" IS TELLING ME THAT I HAVE TO REPLACE A VERY EXPENSIVE PART THAT FORD IS ONLY COVERING FOR SOME OF THEIR [XXX] VEHICLES. THIS PART IS APPROX. $1600 NOT HAPPY WITH FORD...THEY ARE GETTING AS BAD AS GM OWNING UP TO THEIR B.S.! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE POWER STEERING HAS "GONE OUT" TWICE. THE MOST RECENT TIME IS AROUND 8/1/14 AT 69000 MI. THE DEALER IS ABLE TO CORRECT THE PROBLEM, BUT CAN'T EXPLAIN THE CAUSE OR REMEDY ADEQUATELY. THEY'VE POINTED TO POSSIBLE TIRE PRESSURE ISSUES, BUT THE TIRE PRESSURE HAVE BEEN CLOSE TO IF NOT AT THE RECOMMENDED LEVEL AND WE GET THE IMPRESSION THAT THE PROBLEM FIXES ITSELF DURING SERVICING. THIS CAR HAS HAD A MULTITUDE OF "LITTLE" PROBLEMS - E.G. AIR BAG MALFUNCTION MESSAGE W/ NO APPARENT CAUSE, TIRE PRESSURE FAULT LIGHT ON WHEN TIRE PRESSURE IS CORRECT (THEY REPLACED A PART AND IT WAS CORRECTED), NOW THE AIR CONDITIONING ON THE PASSENGER SIDE INTERMITTENTLY WORKS AND INTERMITTENTLY SENDS OUT VERY HOT AIR INSTEAD OF COOL AIR WHILE THE VENTS ON THE DRIVER SIDE ARE BLOWING COLD AIR. *TR

POWER STEERING ASSIST HAS FAILED WITH DASH INDICATION ON 3 SEPARATE OCCASIONS; THE FIRST WAS IN MAY 2013, THE 2ND IN JULY 2014, AND THE 3RD TIME IN SEPT. 2014. THE 1ST AND 3RD OCCASIONS WERE AT SLOW SPEEDS (>10 MPH) DURING A TURN; THE 2ND OCCASION OCCURRED AT 60 MPH ON A STRAIGHT (THANKFULLY) HIGHWAY. THAT COULD BECOME A SERIOUS PROBLEM IN ON A CURVY FREEWAY AT HIGHER SPEEDS. AFTER THE 1ST OCCASION, WE TOOK IT INTO THE LOCAL FORD DEALER WHO TOLD US THAT THERE WAS ABSOLUTELY NO PROBLEM WITH OUR VEHICLE. ALL 3 OCCASIONS CLEARED AFTER TURNING THE VEHICLE OFF AND THEN BACK ON. CURRENT MILEAGE IS 146,000. *TR

FORD HYBRID WOULD NOT ACCELERATE. IT DID NOT GO ABOVE 30 MPH IN HEAVY TRAFFIC. I WAS LUCKY A FORD DEALER WAS NEARBY. IT WAS DANGEROUS CROSSING A MAJOR INTERSECTION. SERVICE DEPARTMENT SAID IT WAS THE ELECTRONIC THROTTLE BODY. NHTSA IS AWARE OF THIS PROBLEM BUT ALLOWED FORD TO LIMIT THEIR RECALL TO A LIMITED CUSTOMER SATISFACTION PROGRAM. THE PROBLEM MAY NOT PRESENT ITSELF FOR MANY MILES. MY CAR IS BEYOND WARRANTY AND I CALLED FORD. THEY SAID I WAS NOT COVERED IN THEIR LIMITED PROGRAM BECAUSE MY CAR WAS MADE AT A PLANT WHERE THEY CLAIM NO PROBLEMS EXIST. I ASKED IF THE PART WAS MADE AT THE PLANT. FORD CS DECLINED TO ASSIST ME. I WAS RESPONSIBLE FOR THE COST OF REPAIR. THE MONEY IS NOT IMPORTANT. MY WIFE WAS DRIVING AND SHE WAS PUT IN A PRECARIOUS POSITION ON THE HIGHWAY. THIS SEEMS TO BE THE RESPONSE OF AUTOMAKERS. I SUFFERED THROUGH THE 2007 TOYOTA CAMRY LIES AND BOUGHT THIS FORD. IN THE MINDS OF AUTOMAKERS, I SUPPOSE THEY WOULD SAY IT IS JUST MY BAD LUCK. TOYOTA LIED, FORD EVADED THEIR RESPONSIBILITY. *TR

INTERMITTENTLY LOSE RESPONSE FROM THROTTLE. HAPPENS ON START UP AS WELL AS WHILE DRIVING. CAR WILL NOT GO OVER 45 MPH. YOU HAVE TO PULL OVER SHUT OFF THE CAR FOR 5 SECONDS TURN IT BACK ON AND IT WILL WORK UNTIL IT HAPPENS AGAIN. MAY GO DAYS BETWEEN INCIDENT BUT HAS HAPPENED 5 TIMES IN ONE DAY. I WOULD NOT FEEL SAFE WITH THE FAMILY IN THE CAR. THE WRENCH DOES COME ONE RIGHT BEFORE THIS HAPPENS. DEALERSHIP CONFIRMED BAD THROTTLE BODY. WILL NOT COVER THE COST OF REPAIR. CURRENTLY DISPUTING WITH FORD. *TR