2010 Ford Fusion Hybrid complaints

MY 2010 FUSION HYBRID BEGAN A NO-START/STALLING CONDITION. IT HAS HAPPENED SIX TIMES NOW. FIRST OCCURRENCE WAS AFTER FUELING AT LOW SPEED AFTER ENTERING STREET. SECOND OCCURRENCE WAS WHILE TRAVELING ON THE HIGHWAY AT 55 MPH. THIRD OCCURRENCE WAS WHILE EXITING THE INTERSTATE. FOURTH OCCURRENCE WAS AT LOW SPEED. FIFTH OCCURRENCE WAS IMMEDIATELY AFTER REFUELING WHILE STILL IN PARKING LOT. AND SIXTH OCCURENCE WAS ALSO IMMEDIATELY AFTER REFUELING JUST AFTER LEAVING GAS STATION AT LOW SPEED. FOUR OF THE SIX OCCURRENCES WAS A FAILURE FOR THE INTERNAL COMBUSTION ENGINE TO START AFTER THE ELECTRIC MOTOR HAD ALREADY BEGAN MOVING THE VEHICLE. THE OTHER TWO OCCURRENCES WAS WHILE COASTING. IN ALL INSTANCES THERE WOULD BE A RED TRIANGLE WARNING MESSAGE TO PULL OVER SAFELY, NO CODES WERE THROWN ACCORDING TO THE ENGINEERING REPORT, NO ISSUES REPORTED VIA THE VEHICLE HEALTH REPORT, THE VEHICLE WAS TRAVELING IN A MOSTLY LEVEL AND STRAIGHT LINE, AND THE VEHICLE WOULD USUALLY RESET AND RUN NORMALLY AFTER THE FIRST OR SECOND ATTEMPT AT RESTARTING ONCE THE VEHICLE WAS PULLED OVER.

I WAS DRIVING ON THE HIGHWAY AT 65 MPH WHEN TWO WRENCH SYMBOLS APPEARED ON THE DASHBOARD. WITHIN A FEW MINUTES, THE CAR BEGAN TO DECELERATE QUICKLY AND LOST POWER. I HAD TO PULL OVER TO THE SHOULDER TO AVOID AN ACCIDENT. IT IS THE SAME ISSUE THAT FORD HAS EXTENDED THE WARRANTY FOR WITH REGARD TO THE NON-HYBRID FORD FUSION MODEL. ALSO THERE ARE MANY SIMILAR COMPLAINTS THAT HYBRID OWNERS ARE REPORTING ON THE INTERNET. I DO NOT KNOW WHY THE EXTENDED WARRANTY DOES NOT APPLY TO THE HYBRIDS AS IT IS THE SAME ISSUE. THE DEALER TOLD ME THAT THE THROTTLE BODY MUST BE REPLACED IN MY CAR AND THEY ALSO HAVE TO REPROGRAM THE POWERTRAIN CODE.

TAKATA RECALL WHEN I CALLED THE DEALERSHIP TO GET A "TIMELINE" AS TO WHEN THIS PROBLEM WOULD BE RESOLVED, I WAS TOLD "THERE IS NO TIMELINE". I SAID DOES THAT MEAN IT COULD TAKE YEARS? THE RESPONSE WAS SILENCE! SO I NEED TO BE SURE NO ONE SITS IN THE FRONT PASSENGER SEAT OR RISK THERE DEATH AND IF THEY DIE IT IS ALL MY FAULT. THE RECALL WAS 11 WEEKS AGO..... WHAT EXACTLY IS A REASONABLE AMOUNT OF TIME?

JULY 29, 2016 DRIVING HOME FROM WORK I WAS DRIVING UPHILL WHEN I NOTICED THE CAR LOSING POWER, NO AMOUNT OF PUSHING DOWN ON THE ACCELERATOR MADE A DIFFERENCE. THE CAR DID NOT STALL BUT IT COULD NOT GAIN MOMENTUM. THE SERVICE ENGINE LIGHT CAME ON. I HAD TO STOP IN THE RIGHT LANE BECAUSE THERE WAS NO SHOULDER AND THE ENGINE HAD STARTED MAKING A VERY LOUD/ROUGH SOUND. I WAITED 5 MIN AND STARTED THE CAR AGAIN. EVERYTHING LOOKED FINE, THE INDICATOR LIGHT HAD CLEARED AND ENGINE SOUNDED NORMAL. I DROVE THE REST OF THE WAY HOME WITHOUT INCIDENT. OVER THE WEEKEND THE CAR OPERATED NORMALLY. ON MONDAY 8/1/2016 ON MY WAY TO WORK THE PROBLEM STARTED AGAIN. THE CAR REMAINED OPERATIONAL BUT COULDN'T GO MORE THAN 20-30 MPH. THE HYBRID BATTERY WOULD DRAIN VERY QUICKLY AND THE REGENERATION MOTOR RAN CONSTANTLY AND SOMETIME VERY ROUGH. I MANAGED TO DRIVE IT TO MY MECHANIC. HIS DIAGNOSTIC REPORT SHOWED A P2112 CODE (THROTTLE BODY STUCK CLOSED). HE PROPOSED CLEANING THE VALVE AS A FIRST STEP BUT HE DIDN'T THINK THAT WOULD FIX THE PROBLEM. WE TRIED THAT BUT TWO DAYS LATER THE PROBLEM CAME BACK. MY MECHANIC ADVISED THAT WHILE HE COULD REPLACE THE ETB, HE WAS NOT EQUIPPED TO CALIBRATE IT AND THAT ONLY FORD COULD DO THIS WORK. HE ALSO TOLD ME THAT WHILE RESEARCHING THE PROBLEM HE'D COME ACROSS INFORMATION THAT MY PROBLEM MIGHT BE COVERED BY AN EXTENDED WARRANTY. I CALLED FORD ABOUT THE EXTENDED WARRANTY AND THEY TOLD ME THAT HYBRIDS ARE NOT COVERED BY THE WARRANTY. IT SEEMS TO ME THAT NHTSA DROPPED T

I EXPERIENCE RAPID DECELERATION OF MY VEHICLE WHEN GOING OVER 60MPH ON THE HIGHWAY. THE WRENCH SERVICES LIGHT CAME ON, AS WELL AS THE CHECK ENGINE LIGHT, AND THE ACCELERATOR STOPPED RESPONDING AT ALL. I HAVE FOUND MANY INSTANCES OF THIS HAPPENING IN OTHER FORD VEHICLES, INCLUDING THE FUSION, BUT AM TOLD BY FORD THAT THE HYBRID HAS NOT BEEN AFFECTED AND THEREFORE THERE IS NO RECALL OR REPAIR ASSISTANCE. HOWEVER, CLEARLY THIS SAME PART IN MY VEHICLE, THE FUSION HYBRID, IS EXPERIENCING ISSUES.

THE DRIVER-SIDE INTERIOR DOOR LATCH STOP WORKING AND I COULDN'T GET OUT OF THE CAR! THIS MALFUNCTION HAPPENED IN A VERY MUNDANE MANNER. AS I WAS DOING REGULAR ERRANDS, IN AND OUT OF THE CAR ON FRIDAY, AUGUST 5, 2016, ON MY THIRD ERRAND STOP, THE DOOR LATCH BROKE. I REALLY DIDN'T NOTICE A "SNAP" OR ANY KIND OF "BREAKING SOUND." I DON'T KNOW IF THE BREAK OCCURRED WHILE I WAS DRIVING OR NOT. I WAS STOPPED/PARKED IN SHOPPING CENTER PARKING LOT WHEN I NOTICED THIS PROBLEM. AT FIRST I PANICKED AND WAS QUITE AFRAID. I CALLED MY BOYFRIEND AND HE CALMED ME DOWN AND INSTRUCTED ME ON HOW TO SIMPLY ROLL DOWN (ELECTRIC) WINDOW AND REACH OUT AND THEN OPEN DOOR FROM EXTERIOR. THEN, HE TOLD ME TO ROLL WINDOW UP BY LEAVING IGNITION ON AND. THIS WORKED. SO I BEEN USING MY CAR LIKE THIS UNTIL I COULD GET IT FIXED. I DID SOME RESEARCH AND LEARNED OF THE THOUSANDS OF DOOR LATCH RECALLS ON OTHER FORD FUSION MODELS. WHEN I CALLED FORD THEY SAID MY MODEL YEAR, 2010, IS NOT INCLUDED IN THE RECALL. I WILL ONLY HAVE TO PAY $100 DEDUCTIBLE BECAUSE REPAIR IS COVERED UNDER EXTENDED WARRANTY. I DON'T THINK I SHOULD HAVE TO PAY ANYTHING SINCE FORD KNOWS THEY ARE HAVING VARIOUS DOOR LATCH MSL FUNCTIONS. THIS IS MY COMPLAINT. I CLOSE BY SAYING THAT I HAVE REALLY LOVED MY FORD FUSION HYBRID AND CONSIDERING GETTING NEWER OR NEW MODEL. HOWEVER, I BELIEVE, GIVEN THE THOUSANDS OF PROBLEMS WITH DOOR LATCHES, GIVEN THE SAFETY ISSUES, FORD SHOULD REPLACE THEM ALL. THERE IS NO ATTACHMENT AS A PHOTO WOULDN'T DEMONSTRAT

CURRENTLY THERE IS RECALL ON THE PASSAGER AIRBAD. I INQURED AT THE DEALER FOR A LOANER CAR UNTILL MY CAR IS FIXED. SUCH OFFER WAS DENIED. I WAS TOLD THAT THERE HAS BEEN ONLY ONE ISSUE WITHA FORD MUSTANG. ONE IS TOO MANY. ALSO I WAS TOLD THAT THE HIGHWAY SAFETY DEPARTMENT GAVE INSTURCTIONS THAT THE VEHICLE CAN BE DRIVEN UNTILL THE AIRBAG ISSUE IS TAKEN CARE OF. I AM NOT SURE IF THIS IS CORRENT. IN ANY CASE, THIS IS WRONG, EVEN IF THERE WAS ONLY ONE DEATH. I PURCHASED THE VEHICLE FROM FORD, AND I WAS TOLD THAT IT WAS A SAFE CAR, NOW 5 YEARS DOWN THE ROAD I FIND OUT THAT IT IS NOT. YOUR HELP WITH THIS MATTER IS VERY MUCH APPRECIATED.

MY SUNROOF EXPLODED OUTWARDS WHILE I WAS DRIVING ON THE HIGHWAY. I HAD JUST LEFT THE BEACH, SO THE EXTERIOR WAS VERY HOT AND THE INTERIOR WAS VERY COLD WITH A/C RUNNING. I THOUGHT SOMETHING HAD FALLEN OUT OF THE SKY UNTIL I SAW THE GLASS WAS BOWED OUTWARDS.

SUDDEN POWER STEERING SHUTOFF. I WAS DRIVING OUT OF MY PARKING LOT WHEN THE STEERING WHEEL GOT VERY STIFF I COULDN'T TURN THE CAR AND I ALMOST HIT THE CAR NEXT TO ME. I TRIED TURNING THE CAR ON AND OFF TO CLEAR THE ERROR SINCE THERE IS NOT APPARENT CAUSE TO THE ISSUE. ACCORDING TO MY RESEARCH, THERE IS A RECALL FOR THIS PROBLEM FOR MANY FORD MODELS BUT THE 2010 FUSIONS AREN'T INCLUDED.

OCCASIONAL STIFF STEERING FEEL WHEN CORRECTING FOR STRAIGHT TRACKING

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING 65 MPH, THE WRENCH WARNING LIGHT ILLUMINATED AND THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT SWITCHED OFF AND WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.

WHEN ATTEMPTING TO OPEN THE DRIVER'S SIDE DOOR TO GET OUT OF THE VEHICLE THE HANDLE WILL PULL AS IF TO OPEN HOWEVER THE DOOR WILL NOT OPEN. THE SPRING INSIDE THE DRIVER'S SIDE DOOR HANDLE BROKE PREVENTING OCCUPANTS FROM OPENING THE DOOR FROM THE INTERIOR OF THE CAR. IN ORDER TO OPEN THE DOOR THE OCCUPANT MUST ROLL THE WINDOW DOWN AND OPEN THE DOOR USING THE EXTERIOR HANDLE. SPEAKING TO A FORD REPRESENTATIVE THEY NOTIFIED ME THIS IS A COMMON ISSUE WITH THE FUSION MODELS.

DRIVING FROM DALLAS TO AUSTIN AND WITH ABOUT 60 MILES LEFT, THE YELLOW WRENCH WARNING LIGHT CAME ON IN THE CAR. I PULLED OVER AS SOON AS I COULD TO SEE WHAT THE LIGHT INDICATED. THE MANUAL SAID IT WAS A THROTTLE CONTROL POWER TRAIN MALFUNCTION. I TURNED OFF THE CAR AND WAITED A BIT. WHEN I TURNED THE CAR ON, THE LIGHT DID NOT COME ON AGAIN, BUT I AM CONCERNED THE CAR WILL BECOME UN-DRIVABLE. I SEE THAT THIS IS A COMMON PROBLEM... TOO COMMON. IS THERE A RECALL YET?

"PASS AIRBAG OFF" LIGHT COMES ON RANDOMLY WHEN PASSENGER IS SEATED REGARDLESS OF CAR MOVEMENT, SPEED, OR ROAD CONDITIONS. ATTACHED IS A RECENT INCIDENT.

THROTTLE BODY FAILED. WHILE IN MOTION ON DIVIDED 45 MPH ROAD, CAR WOULD NOT ACCELERATE. MAX SPEED 45 GOING DOWN HILL. FOUND THROTTLE BODY FAILED.

I WAS DRIVING THE CAR ABOUT 60 MPH ON THE HIGHWAY WHEN I SAW A BIG RED TRIANGLE ON THE DISPLAY SAYING "PULL OVER AND STOP SAFELY" AND THE CAR SLOWED DOWN DRAMATICALLY. I DID THAT AND TURNED OFF THE ENGINE. I RESTARTED THE CAR. THIS OCCURRED 8 MORE TIMES BEFORE I GOT HOME (15 MILES LATER). WHEN I GOT HOME, I NOTICED THAT THE CAR'S FAN WAS RUNNING VERY HIGH FOR SEVERAL MINUTES. IT FINALLY STOPPED.

ON JUNE 7, 2016, MY WIFE WAS DRIVING OUR 2010 FORD FUSION HYBRID ON A MAJOR HIGHWAY WHEN THE WRENCH LIGHT CAME UP AND THE CAR LOST POWER AND WOULD NOT ACCELERATE. THE CAR WAS TOWED TO NORTH CENTRAL FORD WHERE IT WAS REPAIRED BY REPLACING THE ELECTRONIC THROTTLE BODY AND REPROGRAMMING THE PCM. THE CAR HAS LESS THAN 58,000 MILES ON THE ODOMETER. WHY DOES FORD EXCLUDE HYBRIDS FROM THIS KNOWN PROBLEM AND ITS ASSOCIATED CUSTOMER SATISFACTION PROGRAM 13N03, POPULATION OF HYBRIDS TOO SMALL? IT MAKES NO SENSE. THE PART, FAILURE SYMPTOMS AND FIX ARE THE SAME AS THOSE IN THE FORD CARS COVERED BY 13N03. AND WHY DID THE NHTSA ALLOW FORD NOT TO HAVE A RECALL FOR THE DEFECTIVE PART, POLITICS? CANNOT UNDERSTAND WHY THIS IS NOT A SAFETY ISSUE.

MY DAUGHTER HAS HER LEARNER'S PERMIT AND WAS DRIVING MY FORD FUSION HYBRID ON A 45 MPH STREET. THE WRENCH LIGHT CAME ON AND THE CAR WOULD NOT ACCELERATE AS SHE WAS DRIVING UP A HILLY PART OF THE STREET. CARS BEGAN HONKING AND PASSING AND MY DAUGHTER BECAME EXTREMELY NERVOUS. THANKFULLY, WE WERE NOT INVOLVED IN A CAR ACCIDENT BUT SHE WAS QUITE SHAKEN BY THE INCIDENT. I TOOK THE VEHICLE TO THE FORD DEALERSHIP TO HAVE IT REPAIRED AND WAS ADVISED THIS WAS NOT A RECALL EVEN THOUGH THERE ARE SEVERAL THOUSAND COMPLAINTS AND ISSUES. I HAD TO HAVE THE THROTTLE BODY REPLACED WHICH IS APPARENTLY A DEFECTIVE PART. I DON'T UNDERSTAND WHY THERE ISN'T A RECALL FOR THIS DEFECT. I UNDERSTAND THE NHTSA CONSIDERS SAFETY A HUGE FACTOR WHEN RECALLING PARTS. HOWEVER, THE PART IS CLEARLY DEFECTIVE AND HAS COST CONSUMERS GREATLY. PLEASE RECONSIDER RECALLING OR AT LEAST SUBSIDIZING THE PAYMENT FOR THOSE AFFECTED BY THIS DEFECTIVE PART.

THE DRIVERS SIDE FRONT COIL SPRING SNAPPED. FORTUNATELY THIS HAPPENED WHILE THE CAR WAS PARKED. THERE IS A SAFETY RECALL FOR THIS DEFECT BUT MY VEHICLE IS NOT COVERED UNDER THAT RECALL. FORD NEEDS TO STEP UP AND EXPAND THE RECALL.

I WAS DRIVING TO WORK, WHICH DOES NOT REQUIRE FOR ME TO TAKE THE HIGHWAY, AND AT A FOUR-WAY STOP I TRIED TO STOP MY 2010 FORD FUSION HYBRID CAR BY USING THE BRAKE PEDAL AND IT DID NOT STOP THE CAR AT ALL, BUT ITS PUMP-ACTION WAS STILL THERE. LUCKILY THERE WERE NO CARS AT THE FOUR-WAY STOP. IF THERE WERE CARS THERE, I COULD HAVE GOTTEN INTO A CAR ACCIDENT, EVEN WORSE IF I WAS ON THE HIGHWAY. WHEN THE BRAKE ISSUE OCCURRED, THE FOLLOWING TWO SYSTEM ERROR CODES APPEARED ON MY DASHBOARD: 1.) "(!) BRAKE CHECK BRAKE SYSTEM" AND (2) "SERVICE ADVANCETRAC". AT THE SAME TIME THAT THESE TWO SYSTEM ERROR CODES APPEARED, THERE WERE FIVE WARNING LIGHTS THAT APPEARED: 1.) ADVANCETRAC/TRACTION CONTROL OFF LIGHT (AKA ORANGE-YELLOW CAR W/ TIRE MARKS OFF) 2.) ADVANCETRAC/TRACTION CONTROL (AKA ORANGE-YELLOW CAR W/ TIRE MARKS SYMBOL) 3.) BRAKE SYSTEM WARNING LIGHT (AKA RED !(P) BRAKE) 4.) ANTI-LOCK BRAKE SYSTEM (AKA "ABS" SYMBOL) WARNING LIGHT 5.) ON THE UPPER LEFT-HAND CORNER TO THE LEFT OF THE SYSTEM ERROR CODE "(!) BRAKE CHECK BRAKE SYSTEM" A LITTLE (!) BRAKE SYMBOL APPEARED. I HAVE A PICTURE OF ALL OF THESE SYSTEM ERROR CODES AND LIGHTS. SO, THEN I USED THE EMERGENCY BRAKE HANDLE STICK TO STOP THE CAR AND THAT HELPED ONLY TO SLOW THE CAR DOWN BY 20%, BUT NOT ENOUGH TO STOP THE CAR. I LEFT THE EMERGENCY BRAKE ON AND DID NOT USE THE ACCELERATOR PEDAL TO SLOW DOWN THE CAR. THE CAR SLOWED DOWN TO A SLOW STOP AFTER 1-2 MINUTES AFTER DRIVING OVER SOME SPEED BUMPS DRIVING AT 30-35 MPH. WHEN IT STOPPE

WHEN OPERATING THE CAR ON THE FREEWAY, THE CAR SUDDENLY LOST POWER AND ONLY COULD ACHIEVE 45 MPH IN SPITE OF THE ACCELERATOR BEING FLOORED. WHEN EVENTUALLY STOPPED, THE ENGINE WOULD SURGE AND SHUDDER PERIODICALLY. THE CHECK ENGINE LIGHT CAME ON. PULLING THE TROUBLE CODE REVEALED P2112 WHICH IS A THROTTLE BODY ERROR.

2010 FORD FUSION HYBRID. CONSUMER WRITES IN REGARDS TO PART OF THE INSIDE DOOR HANDLE SNAPPED OFF. *SMD THE CONSUMER STATED HE HAD TO EXIT THE VEHICLE, WITHOUT THE USE OF THE INDOOR HANDLE. THE DOOR HANDLE WAS MADE OF CHEAP, WEAK, POORLY DESIGNED MATERIAL. ALSO, AT 39,155 MILES, ONE OF THE FRONT WHEEL BEARINGS HAD TO REPLACED. *JB

WHILE DRIVING ON A BUSY STREET (WITH 2 SMALL CHILDREN) WE LOST ALL POWER STEERING, ON A BUSY STREET CAUSING UNSAFE DRIVING CONDITIONS. THE SERVICE ADVANCETRAC (AVS) AND SERVICE POWER STEERING ERRORS CAME ON AS THIS HAPPENED.

VEHICLE WAS ON THE HIGHWAY WHEN THE THROTTLE CLOSED. I SUDDENLY COULD NOT GET TO A SPEED ABOVE 25 MPH. FORTUNATELY I WAS ABLE TO GET TO AN EXIT WITHOUT BEING HIT, AND LIMPED TO THE FORD DEALER WHERE I BOUGHT IT. IT IS MY UNDERSTANDING THAT OTHER FORD FUSIONS OF THAT YEAR HAD AN EXTENDED WARRANTY CREATED WHEN THEY HAD THE SAME FLAW; IT EVEN TRIGGERED THE SAME CODE (P2112). THIS PROBLEM SEEMS TO EXTEND, THEN, TO HYBRIDS, ALTHOUGH FORD CURRENTLY DOES NOT INCLUDE THEM.

I WENT TO DRIVE MY VEHICLE AND IT SHOWED 2 ALARMS ON THE DASH. A TRACTION CONTROL WARNING AND A POWER STEERING NEEDS SERVICE. I DROVE THE CAR 5 MILES TO CHURCH. UPON COMING OUT OF CHURCH AND GETTING BACK IN THE VEHICLE, THE SAME 2 ALARMS WERE ON THE DASH, BUT THE POWER STEERING CHANGED TO SERVICE NOW. THE POWER STEERING IN THE CAR WAS GONE. I STRUGGLED TO GET THE CAR OUT OF A PARKING SPOT AND BACK TO MY HOME. IT IS NOW SITTING IN THE YARD. I AM VERY CONCERNED THAT IF THIS WOULD HAVE OCCURRED WHILE DRIVING, THAT I COULD HAVE EXPERIENCED AN ACCIDENT.

STEERING GEAR MALFUNCTIONED. WHEN TAKEN TO THE SERVICE DEPARTMENT, THE SERVICE MANAGER SAID THERE WERE 2648 OF THESE PARTS ON BACK ORDER. IT HAS BEEN TWO MONTHS SINCE THIS CAR HAS BEEN SITTING AT THE SERVICE DEPARTMENT WITH NO ACTION BEING TAKEN. STILL WAITING ON THE PART FROM FORD. THE PART MALFUNCTIONED WHILE DRIVING ON A CITY STREET, GOING STRAIGHT. WARNING ALERTS APPEARED ON THE DASHBOARD WITH NO INITIAL INDICATION OF ANYTHING GOING WRONG WITH THE PART. DROVE THE VEHICLE HOME 30 MILES, NO CHANGE IN ORIGINAL CONDITION OF STEERING. WHEN TAKING THE CAR OUT THE NEXT DAY, THAT WAS THE FIRST INDICATION THAT THERE WAS NO POWER STEERING.

WHILE DRIVING, THE DRIVER SIDE SEAT HEATER BECOMES SO HOT THAT I THOUGHT I WAS BEING BURNED. I DETECTED AN UNFAMILIAR ODOR, BUT ASSUMED IT WAS ANOTHER VEHICLES FUMES. HAD TO TURN OFF THE HEATER. ATTEMPTED TO USE ON A FEW OTHER OCCASIONS, THINKING THAT I WAS BEING OVERLY SENSITIVE. UPON MY LAST ATTEMPT, THE INDICATOR LIGHTS WOULD ILLUMINATE AS NORMAL, BUT WOULD SHUT OFF A FEW SECONDS LATER. THE HEATER IS NO LONGER WORKING. THE PASSENGER SIDE IS WORKING NORMALLY, BUT HAS NOT BEEN USED AS FREQUENTLY AS THE DRIVER SIDE. RESEARCHED AND THIS SEEMINGLY IS A KNOWN ISSUE. CONTACTED FORD 800-392-3673 AND THE REPRESENTATIVE STATED THAT SHE HAS HEARD OF THIS ISSUE, BUT THERE IS NOT A RECALL FOR THIS KNOWN ISSUE. MY CASE WAS DOCUMENTED, AND THE REP STATED THAT I WOULD INCUR THE COST TO HAVE THE REPAIR DONE AT THIS TIME. HMMMMMMM. I GUESS IT WILL TAKE NUMEROUS SERIOUS PERSONAL INJURIES BEING REPORTED BEFORE THIS ISSUE IS FORMALLY ADDRESSED. I MUST SAY THAT OVERALL, I DO LOVE THE FUSION !!!

WHILE DRIVING IN TRAFFIC ON A CITY STREET WHILE TRAVELING ABOUT 30 MPH THE CHECK ENGINE LIGHT WAS ON AND A WARNING MESSAGE TO "STOP SAFELY NOW" APPEARED ON THE DASH. IMMEDIATELY, THE CAR STOPPED ACCELERATING. I STILL HAD POWER - LIGHTS, RADIO, HEATER - BUT COULD NOT ACCELERATE AND THE CAR JUST COASTED. I TURNED THE KEY OFF AND WAS ABLE TO RESTART THE CAR, THE WARNING WAS GONE AND THEN GO ABOUT 5 CAR LENGTHS BEFORE GETTING THE WARNING AGAIN. I DROVE HOME (ABOUT 4 MILES) AND HAD TO RESTART, COAST AND STOP ABOUT 7 TIMES. I WAS DRIVING ON A ROAD WHERE THE SPEED LIMIT IS 35 MPH, MADE IT HOME AND CONTINUED TO DRIVE AROUND IN MY NEIGHBORHOOD WHERE THERE WAS NO TRAFFIC, TO SEE IF IT WOULD CONTINUE. IT HAPPENED 2 MORE TIMES. PUT THE CAR IN THE GARAGE AND CALLED WEBB FORD IN HIGHLAND, IN THE NEXT DAY. WAS ABLE TO DRIVE THE CAR 8 MILES TO THE DEALERSHIP WITH NO INCIDENT. THE CAR IS THERE NOW. HAD I BEEN DRIVING ON THE INTERSTATE, IN THE LEFT HAND LANE I COULD HAVE BEEN KILLED. I PURCHASED THIS CAR USED IN JUNE OF 2015 WITH 79,900 MILES ON IT AND HAVE HAD NO PROBLEMS UNTIL NOW. IT HAS APPROX 86,000 MILES ON IT AT THIS TIME. I LOVE THIS CAR BUT NOW AM AFRAID TO DRIVE IT. HAVE THERE BEEN ANY REPORTS OF SIMILAR INCIDENTS? IT IS A HYBRID AND I HAVE NOT SEEN ANY RECALLS.

HI I GOT AN EMAIL TELLING ME ABOUT MY OLDER CAR (2010 FORD FUSION SE) WHICH HAS A RECALL FOR MY CURRENT CAR (2010 FORD FUSION HYBRID) DOESN'T HAVE THE SAME RECALL BUT ITS THE SAME WONDERING WHY" FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION VEHICLES MANUFACTURED JULY 21, 2008, TO MARCH 4, 2011, AND 2010-2011 MERCURY MILAN VEHICLES MANUFACTURED JULY 23, 2008, TO DECEMBER 10, 2010. THE AFFECTED VEHICLES HAVE FUEL VAPOR CANISTERS WHOSE PURGE VALVES MAY NOT OPERATE PROPERLY RESULTING IN ABNORMAL PRESSURE CHANGES IN THE FUEL TANK." *JS

VEHICLE LOOSES ALL THROTTLE RANDOMLY WHILE MOVING (HAS HAPPENED ON FREEWAY, STREET, UPHILL, DOWNHILL AND WHILE TURNING). THE WRENCH INDICATOR DASH LIGHT COMES ON. VEHICLE MUST BE POWERED OFF AND THEN ON AGAIN TO REGAIN THROTTLE. SOMETIMES MULTIPLE RESTARTS ARE NECESSARY TO REGAIN THROTTLE. OBD CODE 2112 $07E8 THROTTLE ACTUATOR CONTROL SYSTEM STUCK CLOSED.

I HAVE BEEN REQUESTING INFORMATION FROM FORD ABOUT THE RECENTLY ANNOUNCED CRACKING GAS CANISTER RECALL AFFECTING MY MODEL VEHICLE WITHOUT SUCCESS. MEDIA REPORTS THE RECALL INCLUDES 2010 VEHICLES MADE IN HERMOSILLO, MEXICO. FORD DID TELL ME THAT MINE WAS MANUFACTURED THERE AT THE END OF FEBRUARY 2010 AND DID SAY THAT MINE WAS NOT INCLUDED, BUT WILL NOT TELL ME WHAT PERCENTAGE OF THE VEHICLES BUILT THERE DURING FEBRUARY AND MARCH 2010 ARE INCLUDED IN THE RECALL. I HAVE BEEN CORRESPONDING WITH THEM VIA EMAIL FOR SEVERAL WEEKS NOW AND THEY CONTINUALLY EVADE ANSWERING MY CONCERN. THE COMPANY'S LAST MESSAGE SAID THE INFORMATION I AM REQUESTING IS NOT AVAILABLE. IT IS SURPRISING TO BE TOLD BY A MODERN MANUFACTURING FACILITY LIKE FORD THAT IT DOES NOT KNOW HOW MANY UNITS IT MANUFACTURED DURING A GIVEN PERIOD OF TIME AT A SPECIFIC FACILITY. WHY WOULD THEY REFUSE TO PROVIDE SUCH INFORMATION UNLESS IT WOULD REVEAL THAT ALL THE VEHICLES BUILT AT HERMOSILLO IN FEBRUARY AND MARCH 2010 CONTAIN THE DEFECT? THIS IS ESPECIALLY TROUBLING TO ME BECAUSE IT INVOLVES A FUEL ISSUE AND PUTS ONE IN MIND OF THE CORVAIR SITUATION.

WHEN TRAVELING DOWN A HILL AT ABOUT 30 MPH, THE DASH BRAKE WARNING BEGAN TO FLASH AND THE BRAKE PEDAL LOST ALL RESISTANCE AND TOTALLY FAILED. THE VEHICLE COULD NOT BE STOPPED WITH THE BRAKE PEDAL. THE EMERGENCY BRAKE WAS USED TO STOP THE VEHICLE BEFORE REACHING A BUSY INTERSECTION. THE DRIVER WAS ALSO ABLE TO TURN THE VEHICLE ONTO A SIDE STREET. THE VEHICLE HAD TO BE TOWED TO THE DEALER. THE DEALER REPLACED THE "ABS MODULE DUE TO NO COMMUNICATION".

WAS ON HIGHWAY DRIVING 60 MPH WHEN VARIOUS BRAKE WARNING STARTED FLASHING ON DASHBOARD. WARNING SAID I NEEDED TO STOP IMMEDIATELY. I SLOWED DOWN BUT BRAKES WERE NOT RESPONSIVE. I MANAGED TO FIND AN UPHILL EXIT AND GOT THE CAR TO STOP SAFELY. I TURNED THE CAR OFF, RESTARTED IT, AND THE PROBLEM DISAPPEARED. I HAVE OWNED THIS CAR SINCE FEB. 2010 AND HAVE NEVER HAD THIS PROBLEM BEFORE. THE CAR HAS ABOUT 80,000 MILES ON IT.

I WAS CRUISING ALONG A MAJOR URBAN HIGHWAY @ 50MPH WHEN I SUDDENLY LOST THE ABILITY TO ACCELERATE. CAR LOST SPEED AND WENT TO 45 THEN DOWN TO 40 AND I WAS UNABLE TO ACCELERATE. LUCKILY TRAFFIC WAS LIGHT AND I WAS ABLE TO CROSS THE TWO LANES OVER TO THE RIGHT AND EXIT THE MAIN ROAD AND LIMPED ALONG TO A STOP IN A SAFE AREA. DEALERSHIP HAD TO REPLACE THE THROTTLE BODY AND MOTOR. WAS NOT COVERED BY FORD'S CSP 13N03 WHICH HAD BEEN ISSUED FOR A SIMILAR PROBLEM. WAS TOLD THE PROGRAM DID NOT APPLY TO THE HYBRID MODEL, AND YET IT WAS THE SAME PROBLEM DESCRIBED IN THE NHTSA ACTION NUMBER PE 13003!

THE DRIVER SIDE DOOR WOULD NOT OPEN WHEN PULLING THE LATCH FROM INSIDE THE VEHICLE, THE DOOR WOULD NOT OPEN. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO A FORD REPAIR SHOP FOR REPLACEMENT, DRIVER ONLY ABLE TO EXIT VEHICLE BY OPENING WINDOW AND USING OUTSIDE DOOR HANDLE. VEHICLE STATIONERY. PROBLEM MENTIONED ON INTERNET BY OTHER DRIVERS SINCE 2006

ON 2 DIFFERENT DAYS, DRIVING ON FREEWAY, MY 2010 FORD FUSION HYBRID, DID NOT RESPOND TO ACCELERATOR DEMAND, I.E. FAILED TO SPEED UP AS COMMANDED, THE WRENCH LIGHT ILLUMINATED BUT NO CHECK ENGINE LIGHT. THIS PROBLEM SEEMS INTERMITTENT, DEALER CANNOT PIN POINT THE PROBLEM BUT REPLACING THE ELECTRONIC THROTTLE BODY(ETB) FIXED THE PROBLEM. I FOUND MANY SIMILAR COMPLAINTS ONLINE. NHTSA ACTION NO. PE 13003 WHICH IDENTIFIES CARS MODELS AFFECTED INCLUDES MY CAR, AND THE ACTION RESULTED IN A CUSTOMER SATISFACTION PROGRAM THAT EXTENDED THE WARRANTY ON THE ETB. HOWEVER, FORD CLAIMS MY VIN IS NOT INCLUDED. I HAVE FOUND OTHERS IN THE SAME SITUATION AND HAVE FILED COMPLAINTS, E.G.NHTSA ID NUMBER 10778131, AND CARCOMPLAINTS.COM.

WHEN DRIVING A LONG PERIOD OF TIME 100-300 MILES THE WRENCH WILL APPEAR. AFTER PULLING OFF AND LETTING IT SIT FOR ABOUT 30 MINUTES IT GOES OFF, ONLY TO COME BACK ON AFTER DRIVING ANOTHER 100-300 MILES.

WHILE MY DAUGHTER WAS DRIVING MY CAR THE POWER STEERING FAILED UNEXPECTEDLY AND SHE WAS LUCKY SHE WAS NEAR OUR HOME. I BROUGHT THE CAR TO THE DEALERSHIP AND THEY SAID THE PART WILL COST $1500 AND IT IS ON BACKORDER FOR OVER TWO WEEKS! I BOUGHT THIS CAR USED AND FOUND OUT THE SAME PART WAS REPLACED AT 65,000 MILES. I WAS TOLD BY THE DEALERSHIP THAT IT'S COMMON TO HAVE TO REPLACE THAT PART EVERY 65,000 MILES! I HAVE HAD MANY CARS AND I HAVE NEVER ONCE HAD TO REPLACE A STEERING GEAR, NEVER MIND TWICE. I THINK FORD HAS FAULTY PARTS AND SHOULD TAKE ACCOUNTABILITY FOR IT!! RIGHT NOW I AM OUT OF A CAR FOR OVER TWO WEEKS AND THE DEALERSHIP THEY CAN NOT GIVE ME A LOANER EVEN THOUGH IT'S FORD WHO DOESN'T HAVE THE PART. I WILL NEVER BUY A FORD AGAIN AFTER THIS. THE CARS ARE UNSAFE AMD NO ONE IS DOING A THING ABOUT IT! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

I HAVE HAD MULTIPLE INCIDENTS WITH MY 2010 FORD FUSION HYBRID WHERE I HAVE BEEN DRIVING AND THE ENGINE WILL SUDDENLY LOSE POWER AND THE THROTTLE BECOMES UNRESPONSIVE. SOME OF THESE INCIDENTS OCCURRED DURING FREEWAY DRIVING. WHEN THIS HAPPENED, AN ORANGE WRENCH WOULD APPEAR ON MY DASH DISPLAY, SOMETIMES ACCOMPANIED BY THE CHECK ENGINE LIGHT. AFTER DOING SOME RESEARCH, I FOUND THAT THIS IS A KNOWN ELECTRONIC THROTTLE BODY ISSUE. PER NHTSA ACTION NUMBER : PE13003, FORD HAD ISSUED AN EXTENDED WARRANTY PROGRAM TO COVER REPLACEMENT OF THIS DEFECTIVE PART, BUT THEY ELECTED TO EXCLUDE THE FUSION HYBRID. UPON CONTACTING FORD CUSTOMER SERVICE AND SPEAKING WITH A SUPERVISOR. I WAS ADVISED THAT FORD WAS EXCLUDING THE HYBRID MODEL BECAUSE ITS 2.5L ENGINE IS DIFFERENT THAN THE 2.5L ENGINES IN THE NON-HYBRID MODELS. WHILE THERE MAY BE DIFFERENCES IN THE ENGINE, THIS IS STILL THE SAME DEFECTIVE PART NUMBER THAT IS IN ALL OF THE OTHER FORD VEHICLES THAT RECEIVED THE EXTENDED WARRANTY, AND ACCORDING TO THE SERVICE MANAGER AT THE DEALERSHIP WHERE I HAD THE CAR SERVICED, THE CAR INCORRECTLY RETURNED THE SAME ERROR CODE (P2112, "THROTTLE BODY STUCK CLOSED") THAT THE COVERED VEHICLES RETURNED. THE SERVICE MANAGER ADVISED THAT IT MAKES NO SENSE THAT MY VEHICLE WOULD BE EXCLUDED AND ADVISED THAT I CONTACT FORD CUSTOMER SERVICE. I WAS ADVISED BY CUSTOMER SERVICE THAT EVEN THOUGH THE PART IS DEFECTIVE WHEN INSTALLED ON SOME VEHICLES, IT MAY NOT BE DEFECTIVE WHEN INSTALLED ON OTHERS. THAT SAID, THE PAR

WHILE EXITING THE VEHICLE, THE LEFT-FRONT INTERIOR DOOR HANDLE BROKE ON IT'S LOWER-LEFT CORNER . BECAUSE OF THE BREAKAGE, THE DOOR WILL ONLY LOCK WITH THE INTERIOR DOOR LOCK. PRESSING THE LOCK BUTTON ON THE KEY FOB LOCKS ALL DOORS EXCEPT THE LEFT-FRONT.

WHEN DRIVING ON THE HIGHWAY AT APPROXIMATELY 70 MPH, THE WRENCH INDICATOR LIGHT ("LIMP HOME" MODE) SUDDENLY STARTED FLASHING, AND THE GAS PEDAL ABRUPTLY BECAME UNRESPONSIVETHE VEHICLE WOULD NO LONGER ACCELERATE AND COULD ONLY COAST. THE ABRUPTLY DECELERATING VEHICLE WAS MANEUVERED ACROSS MULTIPLE LANES OF TRAFFIC TO THE SHOULDER AND TURNED OFF. UPON RESTARTING THE VEHICLE AFTER A MINUTE, IT WAS ABLE TO RESUME NORMAL OPERATION FOR ABOUT 15 MINUTES, WHEN THE PROBLEM REOCCURRED, AND THE SAME STEPS WERE TAKEN. IT OCCURRED AGAIN 90 MINUTES LATER. SYMPTOMS CORRESPOND TO OTHER ACCOUNTS OF ELECTRONIC THROTTLE BODY ISSUES, BUT FORD SAYS THAT THE VEHICLE IS NOT COVERED UNDER ANY RECALLS, EXTENDED WARRANTIES, OR CUSTOMER SAFETY PROGRAMS.

OUR FORD FUSION HYBRID EXPERIENCED A TOTAL BRAKE FAILURE AS I WAS DRIVING OUT OF OUR CANYON. I HAD JUST STOPPED TO LET A COUPLE OF CARS PASS ON THE NARROW ROAD AND AS I PROCEEDED INTO A 90 DEGREE DOWNHILL TURN, THE BRAKES FAILED, CAUSING A CRASH. THERE WAS NO BRAKING WHATSOEVER. I HAD ONLY 2 OR 3 SECONDS BEFORE THE TURN AND MANAGED TO AVOID GOING OFF OF A CLIFF ONLY NARROWLY, BY RUNNING UP A EARTHEN BANK AND OVER A LARGE BOULDER, WHICH STOPPED THE CAR. THE CONSUMER REPORTS TEST DRIVER HAD THE SAME EXPERIENCE WHEN TEST DRIVING THE CAR IN 2010.

WHILE DRIVING AT SPEED CAR SUDDENLY SLOWS WITH A JERK. A WRENCH LIGHT COMES ON THE DASH. THROTTLE CONTROL/POWERTRAIN MALFUNCTION LIGHT AND ENGINE LIGHT ILLUMINATES. CAR GOES INTO "LIMP MODE". CAN'T GO OVER LOW SPEEDS. CAR IS UNSAFE TO DRIVE.

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING 20 MPH AND ATTEMPTING TO ACCELERATE, THE VEHICLE FAILED TO DRIVE OVER 25 MPH. THE VEHICLE LOST POWER AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000. THE VIN WAS NOT AVAILABLE.

DRIVING HOME ABOUT 55MPH WHEN STEERING GOT STIFF AND "POWER STEERING FAILURE" FOLLOWED BY "ADVANCETRAC FAILURE", THEN "SERVICE ADVANCETRAC SYSTEM" WARNING MESSAGES AND CHIMES APPEARED. MANAGED TO GET HOME WITHOUT THE POWER-ASSIST BUT UPON STOPPING ON DRIVEWAY AND RESTARTING CAR, STEERING WAS GONE ALTOGETHER AND I COULD NOT TURN THE WHEEL. IMPOSSIBLE TO DRIVE. SPOKE TO FORD CUST. SERV. NEXT MORNING WHO SAID THERE WERE NO ISSUES REPORTED ON THIS CAR AND NO SAFETY RECALLS (ALTHOUGH HE ADMITTED THERE WERE SAFETY RECALLS ON ALL SUBSEQUENT MODEL YEARS OF THIS CAR FOR STEERING ISSUES) AND HE SUGGESTED TAKING IT TO THE DEALER. I TOLD HIM IT WAS IMPOSSIBLE TO DRIVE SO HE ARRANGED (AND COVERED THE COST OF) A TOWTRUCK TO TAKE IT TO THE NEAREST DEALER. THEY TESTED THE CAR AND FOUND ONLY A BLOWN POWER STEERING SYSTEM FUSE. AFTER REPLACING FUSE AND TESTING THE CAR THEY SAID IT WAS NOW FIXED. THEY COULD NOT IDENTIFY THE PROBLEM THAT CAUSED THE FUSE TO BLOW. I EXPLAINED THAT I WAS NOW SCARED TO DRIVE THE CAR IN CASE IT HAPPENED AGAIN AND WHAT IF.... IT HAPPENED AT HIGHER SPEED AND THE CAR WON'T STEER? THE DEALER SERVICE MANAGER IS CONTACTING FORD TO SEE WHAT SHE CAN DO. TOTAL COST TO FIX THE FUSE AND DIAGNOSTIC TEST WAS $111.

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING AT 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MERGED TO THE SIDE OF THE ROAD AND WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE THROTTLE BODY WAS REPAIRED, WHICH REMEDIED THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 104,000.

DURING HIGHWAY SPEEDS, THE CAR SUDDENLY DECELERATED TO AROUND 20 MPH AND SHOWED THE CHECK ENGINE LIGHT WHICH LATER SCANNED TO BE THE DTC P2112 THROTTLE ACTUATOR CONTROL SYSTEM STUCK CLOSED. THE NHTSA HAS ACTION NUMBER PE13003 WHICH IS THE SAME ISSUE AND WAS CLOSED. FORD HAS ISSUED A CSP 13N03 BUT IT DOES NOT INCLUDE MY VIN NUMBER BUT SHOULD. I CALLED FORD AND THEY CONFIRMED THAT MY VIN IS NOT INCLUDED BUT GAVE NO REASON WHY.

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 60 MPH, THE WARNING MESSAGE FOR SERVICE POWER STEERING AND SERVICE AUTO TRAC ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER RAN A DIAGNOSTIC AND THE SYSTEM RESET ITSELF. THE MECHANIC DIAGNOSED THAT THE ELECTRIC POWER ASSIST SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

WHEN STARTING THE CAR I GOT AN ERROR MESSAGE "SERVICE POWER STEERING NOW" AND SERVICE ADVANCETRAC. NOW I CANNOT TURN THE WHEEL ON THE CAR AND I CANNOT DRIVE IT. I'VE SEEN OTHER PEOPLE HAVE THE SAME ISSUE. I TIRED TO RESTART THE CAR AND HAD THE SAME ISSUE. ALSO UNPLUGGED THE BATTERY AND TIRED AGAIN AN IT STILL HAD THOSE ERRORS.

DRIVING AT HIGHWAY SPEEDS, NORMAL OPERATION, IN SUNNY CONDITIONS WHEN I LOST ACCELERATION ABILITY AND WAS ONLY ABLE TO COAST. THE YELLOW WRENCH INDICATOR CAME ON (NO CHECK ENGINE LIGHT). I WAS FORTUNATE ENOUGH TO MOVE TO THE SHOULD SAFELY SINCE THERE WAS LIMITED TRAFFIC ON THE HIGHWAY AND I WAS DRIVING IN THE RIGHT LANE. I CYCLED THE CAR OFF AND ON AND WAS ABLE TO RESUME NORMAL OPERATION. THIS SAME SITUATION HAPPENED TWICE MORE IN CITY DRIVING BEFORE I COULD GET INTO THE DEALER FOR AN APPOINTMENT. EVENTUALLY THE DEALER EVALUATED THE VEHICLE AND REPLACED THE ELECTRONIC THROTTLE BODY.