Page 10 of 11 · complaints 451–500 of 510

2010 Ford Fusion Hybrid complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Steering
Filed Sep 25, 201495,090 milesNY

ON 9/20/2014 AT APPROXIMATELY 5:30PM, WHILE DRIVING HOME AT 45 MILES PER HOUR THE SERVICE POWER STEERING AND SERVICE ADVANCE TRAC ALERTS APPEAR ON THE SCREEN. THE VEHICLE BEGAN TO SLOW DOWN AND THE STEERING WHEEL BECAME DIFFICULT TO OPERATE. NOW THE VEHICLE STARTS, MOVES EXTREMELY SLOW, THE STEERING WHEEL IS VERY RIGID AND IS DIFFICULT TO HANDLE. I CAN'T OPERATE MY VEHICLE AND I HAVE AN APPOINTMENT TO HAVE IT CHECKED AT THE LOCAL FORD DEALERSHIP FOR THE 3RD TIME. SIMILAR INCIDENTS TOOK PLACE IN MARCH 2013 AND MAY 2013. I PAID APPROXIMATELY $ 140 TWICE TO REPAIR THE SAME PROBLEM AT MY LOCAL FORD DEALERSHIP. THIS IS A MAJOR HAZARD AND COULD LEAD TO MAJOR ACCIDENT WHEN DRIVING AT HIGH SPEED. YET, THE REPAIR THAT WAS PROVIDED WAS UPDATE OF THE SOFTWARE. AND NO PERMANENT SOLUTION. WHEN AM SUPPOSED TO KNOW WHEN TO UPDATE THE SOFTWARE?

Steering
Filed Sep 23, 201465,109 milesNY

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED THAT THE POWER STEERING ASSIST FAILED. THE CONTACT ALSO STATED THAT THE POWER STEERING AND ADVANCE TRAC WARNING LIGHT ILLUMINATED. AS A RESULT, THE CONTACT HAD TO USE EXCESSIVE FORCE TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,109.

Service Brakes
Filed Sep 23, 2014101,000 milesCT

OUR 2010 FORD FUSION RECENTLY LOST ITS ELECTRONIC BRAKES DURING RUSH HOUR TRAFFIC. LUCKILY, IT WAS STOPPED AT THE TIME. IT IS NO LONGER UNDER WARRANTY, BUT WE KNOW THERE HAVE BEEN ISSUES WITH THE ELECTRONIC BRAKES ON THIS CAR (CUSTOMER SATISFACTION PROGRAM 10B13 STATED ON CR WEBSITE, SEE CONSUMER REPORTS NEWS: FEB 4, 2010 4:07PM.) COLUMBIA FORD SAID THEY UPGRADED THE COMPUTER BACK IN SEPT OF 2010. WHEN WE ORIGINALLY PURCHASED THIS CAR, THE ELECTRONIC BRAKES HAD FAILED 3 TIMES IN THE FIRST FEW MONTHS OF OWNING IT. THIS IS NOW THE 4TH TIME THE BRAKES HAVE BEEN LOST ON THE CAR. TODAY COLUMBIA FORD STATED THEY WILL DO A DIAGNOSES FOR $120.00, BUT THEY MAY NOT EVEN BE ABLE TO RECREATE THE ISSUE BUT WILL STILL CHARGE US. WHEN WE ORIGINALLY HAD THE PROBLEM WITH THE BRAKES IN 2010 THEY SAID THERE WAS NOTHING WRONG WITH THE CAR BECAUSE THEY COULDN'T DUPLICATE IT. EVENTUALLY, WE WERE PROVEN CORRECT WHEN SOMEONE FROM FORD HEADQUARTERS GOT INVOLVED AND DISCOVERED THE PROBLEM. WE WOULD LIKE FORD HEADQUARTERS TO GET INVOLVED AGAIN AND HOPEFULLY FIX THE ELECTRONIC BRAKES FREE OF CHARGE, OR FOR A VERY SMALL FEE. WE DON'T KNOW IF THERE ARE ANY OTHER 2010 FORD FUSION HYBRIDS WITH OVER 100,000 MILES BUT MAYBE IF SOMEONE AT FORD LOOKS INTO THIS ISSUE SO WE CAN AVOID A TRAGEDY. MAYBE THE SOFTWARE UPGRADE NEEDS AN ADDITIONAL UPGRADE NOW THAT THE CAR IS OVER 100,000 MILES? THE FORD CUSTOMER RELATIONSHIP WEBSITE RESPONDED TO OUR INQUIRY TODAY THAT THERE IS BASICALLY NOTHING THEY CAN DO FOR US, PLEAS

Fuel/Propulsion System
Filed Sep 17, 201451,274 milesIN

VEHICLE WRENCH INDICATOR LIT WHILE DRIVING THREE TIMES DURING THIS WEEK. DEALER SAID THEY WERE UNABLE TO FIND ANY FAULT. I DROVE THE CAR AN ADDITIONAL 30 MILES AND THE WRENCH LIGHT CAME ON AGAIN , AT WHICH TIME I HAD TO LIMP TO THE DEALER WITH A MAXIMUM SPEED OF 40 MPH. THIS IS A SAFETY HAZARD AND SHOULD BE A RECALL BY FORD. THIS IS A COMMON PROBLEM FOR FORD FUSION AND FORD HAS ISSUED A RECALL FOR MOST FUSION MODELS EXCEPT HYBRID ELECTRIC VEHICLES. A MOTOR IS STILL A MOTOR AND THIS PROBLEM IS A SAFETY HAZARD AND NEEDS TO BE ADDRESSED. THIS WAS COVERED UNDER OUR VEHICLES ESP EXTENDED WARRANTY PROGRAM AT A DEDUCTIBLE COST OF $100. MOST PEOPLE WOULD NOT REACT WELL TO HAVING THEIR VEHICLES STALL OUT WHEN DRIVING AT INTERSTATE SPEEDS AND BE LIMITED (WHILE ACCELERATOR FLOORED) TO 40 MPH. DEALER STATED THAT THEY REPLACE A LOT OF THE THROTTLE BODY COMPONENT VERY OFTEN. THE COST OF THIS IS USUALLY, $500-$600. *TR

Fuel/Propulsion System
Filed Sep 8, 201464,819 milesVA

ENGINE CUT OFF AND THE CAR ENTERED IN TO SAFE MODE (BATTERY ONLY DRIVE SYSTEM). TOOK IT TO DEALERSHIP AND THEY SAID THE THROTTLE BODY NEEDS REPLACING. IT SEEMS TO BE A COMMON DEFECT. SO MUCH SO THAT FORD ISSUED A SELECTIVE RECALL, BUT MINE ISN'T INCLUDED FOR SOME REASON. DEALER CLAIMS THEY HAVE REPLACED A LOT OF THEM. *TR

Visibility
Filed Aug 25, 201461,621 milesCA

WHILE ROUTINELY FLIPPING THE VISOR DOWN DURING DRIVING TO BLOCK LATE DAY SUN, THE VISOR CAME UNLATCHED FROM RIGHT SIDE HOLDER BLOCKING MY VIEW WHILE DRIVING. IT IS A TWO HANDED OPERATION TO GET IT BACK INTO THE CLIP. THIS IS OBVIOUSLY NOT SAFE SINCE YOU NEED AT LEAST ONE HAND TO DRIVE. IT ALMOST COMPLETELY BLOCKS MY VISION UNTIL I GET IT RE ATTACHED. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED AND UNFORTUNATELY I FORGET THAT IT HAPPENS CONSISTENTLY. I HAVE BEEN VERY RELUCTANT TO USE MY SUN VISOR. I AM NOT AN ENGINEER BUT THE UPSIDE DOWN U SHAPED CLIP THAT HOLDS THE VISOR IN PLACE JUST DOES NOT WORK. THE SAME THING HAPPENS ON THE PASSENGER SIDE. MY OTHER CARS DO NOT HAVE THIS PROBLEM. *TR

Electrical System
Filed Aug 19, 201496,000 milesNH

WARNINGS TO "SERVICE POWER STEERING" AND TO "SERVICE TRACTION CONTROL" STARTED BLINKING ALTERNATIVELY ON THE DASH BOARD WHILE DRIVING. AFTER THE CAR WAS SHUT OFF, ALL POWER STEERING WAS LOST. HAD TO REPLACE THE STEERING TRACK AT ABOUT $1500 PERSONAL COST BECAUSE VEHICLE IS OUT OF WARRANTY. WITHIN FOUR WEEKS OF REPLACEMENT OF THE STEERING SHAFT THE SAME WARNINGS CAME ON THE DASH AGAIN AND THE CAR HAS LOST ITS POWER STEERING AGAIN AFTER THE CUT WAS TURNED OFF. WHILE SUPPOSEDLY THIS REPLACEMENT SHAFT IS UNDER WARRANTY (BECAUSE IT IS ONLY 4 WEEKS OLD), THE TOWING AND OTHER COSTS ARE NOT. IT APPEARS BOTH THE ORIGINAL AND REPLACEMENT SHAFTS ARE DEFECTIVE AND DANGEROUS AND SHOULD BE RECALLED AND REPLACED AT THE COST OF FORD, NOT THE OWNER. (FORD ALREADY HAS NUMEROUS OTHER MODELS RECALLED FOR POWER STEERING PROBLEMS.) A REQUEST FOR SOME FORM OF FOLLOW UP IS PENDING WITH FORD, BUT NO OWNERSHIP OF THE ISSUE HAS BEEN MADE. *TR

Engine
Filed Aug 14, 201475,000 milesTX

I WAS DRIVING AT ABOUT 30 MPH WHEN A YELLOW WRENCH LIGHT ICON CAME ON. THE CAR STOPPED ACCELERATING, AND IT SEEMED LIKE ONLY THE ELECTRICAL POWER FROM THE BATTERY WAS KEEPING IT GOING. I HAD JUST EXITED A BUSY FREEWAY WHERE PEOPLE WERE GOING 65 MPH AND HIGHER, AND IF I HAD NOT JUST HAPPENED TO EXIT I FEAR I WOULD HAVE HAD AN ACCIDENT. *TR

Power Train
Filed Aug 7, 201423,000 milesIL

CAR LOST POWER STEERING BOTH WHILE PARKED AND WHEN DRIVING. REPLACEMENT COST WAS $2200 INCLUDING REALIGNMENT. *TR

Steering
Filed Aug 4, 201476,890 milesMD

GOING SLOW ON A SIDE RIDE AND THE POWER STEERING COMPLETELY CUT OUT. ALMOST CRASHED INTO A PARKED CAR. TOOK A SERIOUS AMOUNT OF EFFORT TO TURN THE WHEEL WHILE MOVING AND WAS QUITE DANGEROUS TRYING TO GET IT TO THE MECHANIC SHOP. *TR

Vehicle Speed Control
Filed Aug 4, 201462,000 milesAL

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STALLED AND AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 62,000.

Engine
Filed Jul 23, 201467,000 milesVA

DRIVING DOWN THE HIGHWAY AT 55 MPH, THE CAR SUDDENLY LOST POWER AND STARTED DECELERATING. A WRENCH LIGHT CAME ON IN THE DASHBOARD. I PULLED THE CAR ONTO THE SHOULDER OF THE ROAD AND TURNED IT OFF FOR A FEW MINUTES. WHEN I RESTARTED THE CAR IT SEEMED FINE SO I CONTINUED TO DRIVE TOWARD MY DESTINATION. ALMOST FIFTEEN MILES LATER THE CAR SUDDENLY LOST POWER AGAIN AND THIS TIME I WAS TRAVELING ON A TWO LANE ROAD GOING ABOUT 40 MPH. THIS TIME THE WRENCH LIGHT CAME ON AS WELL AS THE CHECK ENGINE LIGHT. AFTER PULLING OVER AND RESTARTING THE CAR THIS TIME THE CHECK ENGINE LIGHT STAYED ON FOR THE NEXT DAY OR TWO. WE TOOK THE CAR TO THE FORD DEALERSHIP A FEW DAYS LATER AFTER THIS OCCURRED FOUR TIMES IN TWO WEEKS. WE LEARNED THERE WAS A RECALL ON THE ELECTRONIC THROTTLE BODY THAT CAUSES THIS PROBLEM FOR THE FORD FUSION BUT NOT FOR THE HYBRID VERSION. THIS PART IS NOT PART OF THE HYBRID SYSTEM AND SHOULD BE REPLACED ON ALL HYBRIDS AS WELL AS REGULAR FUSIONS. WE PAID $509 FOR THE REPAIR. *TR

Electronic Stability Control (esc)
Filed Jul 10, 201438,210 milesFL

WHILE PULLING OUT EMERGING ON THE HIGHWAY TRAFFIC GOING APPROXIMATELY 25 MPH, I FELT A SLIGHT SHUTTER IN THE CARS SERVICE ADVANCETRAC WARNING LIGHT CAME ON. THIS ISSUE OCCURRED AT APPROXIMATELY 25,000 MILES AS WELL BUT THE PROBLEM CLEARED ITSELF AFTER A FEW DAYS IN THE FORD DEALERSHIP COULD NOT FIND AN ERROR CODE. WE TRIED TURNING OFF AND RESTARTING THE CAR AS WELL AS USING THE ADVANCE TRAC BUTTON BUT IT DOESN'T WORK. *TR

Power Train
Filed Jul 5, 201473,000 milesMA

WAS ON HIGH WAY DOING 65 OR SO ON A 90 DEGREE DAY WITH THE A.C. BLASTING AT 65 DEGREES. NOTICED A YELLOW WRENCH SYMBOL ON THE DASH. LOOKED IT UP IN OWNERS MANUAL AND IT SAID POWER TRAIN/THROTTLE MALFUNCTION. I IMMEDIATELY CALLED THE DEALERSHIP AND THEY SAID TO TURN THE CAR ON AND OFF AND THAT IT MIGHT BE A PROGRAMMING ISSUE. THE SYMBOL WENT AWAY WHEN I TURNED IT OFF BUT WHEN I ACCELERATED ON A LEFT TURN THREE MILES LATER MY CAR SMOKED. WHEN I TOOK IT IN TO BE CHECKED OUT I WAS TOLD ABOUT A $119.95 DIAGNOSTIC FEE AND LATER, THAT I NEEDED A NEW WATER PUMP. IF THIS $850 "REPAIR" DOESN'T WORK, I WILL BE LOOKING INTO THIS THROTTLE BODY ISSUE. *TR

Fuel/Propulsion System
Filed Jul 1, 201484,500 milesTX

I WAS DRIVING AT ABOUT 65 MPH AND THE WRENCH LIGHT CAME ON AND THE CAR WOULD NOT ACCELERATE AT ALL IF I SLOWED DOWN. WHEN I SLOWED DOWN TO TAKE A TURN THE CAR WOULD STILL NOT ACCELERATE. I TOOK IT TO A FORD DEALERSHIP WHICH I HAVE AN EXTENDED WARRANTY ON AND THEY INDICATE IT IS NOT INCLUDED SINCE THE PART IS CONSIDERED AN EMISSIONS CONTROL PART. *TR

Vehicle Speed Control
Filed Jun 12, 201494,300 milesKS

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED WHILE DRIVING 55 MPH, THE VEHICLE SUDDENDLY DECELERATTED.THE CONTACT MENTIONED THAT THE THROTTLE AND CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE PROBLEM WAS INTERMITTENT AND THE DEALER COULD NOT DUPLICATE THE PROBLEM THE FIRST TIME THE VEHICLE WAS INSPECTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE THROTTLE WAS DEFECTIVE AND NEEDED TO BE REPLACED.THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 94,300.

Suspension
Filed May 31, 2014132,200 milesCO

REAR TIRES HAVE EXPERIENCED UNEVEN WEAR PATTERNS INDICATIVE OF SEVERE TOE-IN CONDITION THROUGH 3 SETS OF TIRES. CONDITION IS EVIDENT ONLY ON REAR TIRES, BOTH LEFT AND RIGHT. *TR

Steering
Filed May 14, 201470,000 milesOK

I AM OUT OF TOWN, AND YESTERDAY I WAS DRIVING THE MAIN STRIP IN BRANSON AND OUT OF NOWHERE A LIGHT ON MY DASH APPEARED SAYING "SERVICE POWER STEERING" AND "SERVICE AUTO TRAC" I THOUGHT "THAT'S WEIRD" SO I DROVE 1 1/2 MILES TO THE VERY NEXT GAS STATION, PULLED IN AND TURNED OFF CAR AND GOOGLED POWER STEERING PROBLEMS WITH FORD FUSION HYBRID,TO MY DISMAY, I DID NOT FIND ANYTHING ON THE FORD SITE THAT I COULD DO, SO I TURNED ON THE CAR AND DECIDED TO DEAL WITH IT IN THE MORNING AFTER ALL IT WAS 10PM AND NO WHERE WOULD BE OPEN. I PULLED FORWARD OUT OF THE GAS STATION AND TRIED TO TURN AND THEN CAR DASH PROMPT SAID "SERVICE POWER STEERING IMMEDIATELY" AND THE STEERING WHEEL LOCKED UP TIGHT AND WAS UNMOVABLE. I WAS GOING AROUND 5MPH WHEN STEERING LOCKED UP AND PULLING INTO TRAFFIC. I STOPPED AND CALLED A TOW TRUCK AND SENT IT TO A FORD DEALERSHIP IN BRANSON WHERE I WAS AT THE TIME. MECHANIC SAID I NEED A NEW "STEERING GEAR" I WAS THANKFUL FOR THE WARNING BUT IT WASN'T MUCH ON ONE CONSIDERING IT WAS LESS THEN 2 MILES LATER THAT IT WAS COMPLETELY LOCKED UP AND "SERVICE POWER STEERING IMMEDIATELY" LIGHT CAME ON, THANK GOD FOR A CLOSE GAS STATION AND NO TRAFFIC WHEN I PULLED OUT AND IT LOCKED UP ON ME. BUT AFTER RESEARCHING THIS IS A KNOWN PROBLEM AND SOME PEOPLE WERE GOING A WHOLE LOT FASTER THEN I WAS WHEN THIS HAPPENED TO THEM. THIS HAS BEEN MY ONLY COMPLAINT WITH THIS CAR, BUT IN MY OPINION IT'S PRETTY MAJOR. WHEN THE CAR THAT HAS NO WAY TO ADD POWER STEERING FLUID AND IT FAILS AND

Steering
Filed Apr 21, 2014312,000 milesCA

I CAME HOME FROM GROCERY SHOPPING AND THE NEXT DAY AROUND NOON WHEN I WENT TO TURN THE CAR ON IT STARTED BEEPING AND FLASHING ON THE DASHBOARD SAYING SERVICE POWER STEERING NOW, NEEDLES TO SAY THE CAR IS NOT SAFE TO DRIVE IN THAT CONDITION I TRIED BUT ITS JUST TO HARD AND UNSAFE TO DO SO, I WENT ONLINE AND NOTICE THERE IS A LOT OF OTHER DRIVERS WITH THE SAME VEHICLE THAT HAVE THE SAME ISSUE EVEN WHILE DRIVING THANK GOD I WASN'T PLEASE LOOK IN TO THESE CARS HISTORY THANKS! *TR

Electrical System
Filed Apr 10, 201444,000 milesVA

NEW WARNING EACH TIME I START THE CAR, CROSS TRAFFIC SYSTEM FAULT, AND CHECK REAR PARK AID. BOTH SAFETY SYSTEMS NOT WORKING. PAID DEALER $100 TO DIAGNOSE. TOP REAR CENTER SPEAKER MALFUNCTIONING. $450 FOR PART PLUS 3 HOURS LABOR. NOT COVERED UNDER BASIC WARRANTY OR EXTENDED WARRANTY I PURCHASED WITH VEHICLE. HAVE FOUND NUMEROUS OTHER OWNERS ONLINE WITH THE SAME ISSUE. IS FORD GOING TO WAIT FOR A FUSION OWNER TO BACK OVER SOMEONE BEFORE THEY FIX THE PROBLEM? *TR

Vehicle Speed Control
Filed Apr 3, 201462,000 milesTX

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH, THERE WAS A SUDDEN LOSS ON ENGINE POWER AS THE ELECTRONIC THROTTLE CONTROL WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 62,000.

Steering
Filed Apr 1, 201460,000 milesMI

POWER STEERING LOSS. "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING" MESSAGES POPPED UP. THE LIGHT ON THE DASH ALSO LIT UP FOR ADVANCETRAC. EXTREMELY DIFFICULT TO TURN STEERING WHEEL. *TR

Vehicle Speed Control
Filed Mar 24, 201459,832 milesFL

WHILE ON THE HIGHWAY DRIVING AT 60 MPH THE CAR WOULD NOT ACCELERATE AND STARTED LOOSING SPEED, TILL IT GOT TO 40 MPH. THE WRENCH LIGHT CAME ON. I HAD TO PULL ONTO THE SIDE OF THE HIGHWAY, TURN OFF THE ENGINE AND RESTART. I WAS ABLE TO DRIVE HOME WELL. THE NEXT DAY IT HAPPENED TWICE AGAIN. I TOOK IT TO THE DEALER AND THEY FIXED THE THROTTLE BODY AND MOTOR ASSY. I AM NOT HAPPY THEY CHARGED ME FOR FIXING THIS ISSUE WHICH IS THEIR FAULT. THEY HAD PERFORMED A FULL INSPECTION 15 DAYS EARLIER AND THE CAR WAS FINE ACCORDING TO THEM. NOW I SEE THERE ARE A LOT OF COMPLAINTS LIKE MINE. THANK GOODNESS THERE WAS NO ACCIDENT INVOLVED. *TR

Steering
Filed Mar 17, 201490,000 milesMO

I RECEIVED A LOW TIRE NOTIFICATION ON A TIRE THAT DOES SLOWLY LOSE AIR. NEXT A 'SERVICE POWER STEERING' THEN ' SERVICE ADVANCED TRAC' MESSAGE OCCURRED. WITHIN MINUTES THE POWER STEERING WENT OUT AND THE CAR WAS ALMOST IMPOSSIBLE TO DRIVE. ONCE THE TIRE WAS RE-INFLATED THE LOW PRESSURE LIGHT WENT OFF BUT THE POWER STEERING STILL DID NOT WORK. DEALERSHIP SAYS POWER STEERING NEEDS TO BE REPLACED AT $2,400 WHICH IS SEVERAL HUNDRED DOLLARS HIGHER THAN COST POSTED BY OTHER PEOPLE WITH THIS ISSUE. I BROUGHT UP THE FACT THAT HUNDREDS OF PEOPLE HAVE COMPLAINED ABOUT THIS ISSUE AFTER HAVING A LOW TIRE OR FLAT WITH THE SAME MODEL/YEAR. MANY SAID THAT THE DEALERSHIP COULD RESET THE ERROR AND THE POWER STEERING WOULD WORK FINE. I EVEN READ COMPLAINTS OF THIS HAPPENING WHILE UNDER WARRANTY, THE POWER STEERING BEING REPLACED 2-3 TIMES AND THE PROBLEM STILL OCCURRED UNTIL THEY CHANGED THE STEERING WHEEL ANGLE SENSOR. I DON'T MIND PAYING TO REPLACE THE PART IF IT IS TRULY BROKEN BUT IT IS TOO MUCH OF A COINCIDENCE THAT IT HAPPENED AT THE SAME TIME AS A LOW TIRE AND THERE ARE HUNDREDS OF PEOPLE COMPLAINING ABOUT THE SAME THING. IF IT IS A MONEY GRAB THEN SHAME ON THE DEALERSHIP! *TR

Steering
Filed Feb 27, 201474,866 milesVT

THIS IS THE 3RD INCIDENT OF THIS SAME PROBLEM, FIRST TIME REPORTING IT TO NHTSA. 2010 FORD FUSION HYBRID WAS TRAVELING AT 35MPH, NORMAL CONDITIONS AND ABRUPTLY LOST ALL POWER TO THE STEERING SYSTEM. STEERING WAS ALMOST IMPOSSIBLE TO INFLUENCE, HENCE CAUSING AN EXTREMELY UNSAFE CONDITION. ADVANCTRAC ALSO HAD FAULTS ON DASH, AND WOULD NOT OPERATE. RUMORS INDICATE THIS PROBLEM IS CAUSED BY LOW VOLTAGE, TIRE PRESSURE LOW, OR OTHER ISSUES. THIS ISSUE COULD EASILY LEAD TO INJURIES AND/OR DEATH DUE TO THIS MALFUNCTION. WIDESPREAD REPORTS OF THIS ISSUE ARE ON THE INTERNET, BUT HAVE NOT BEEN REPORTED. *TR

Structure › Body
Filed Feb 25, 2014CT

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONT INTERIOR DOOR HANDLE BECAME DETACHED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Service Brakes
Filed Feb 12, 201476,500 milesOK

ON 1/6/14 AND 1/7/14, THE BRAKE WARNING SIGN WOULD BRIEFLY LIGHT UP IN THE UPPER LEFT END OF THE DASHBOARD. THE LOCAL DEALERSHIP CHANGED OIL AND FILTER AND PERFORMED A MULTI-POINT INSPECTION ON 1/8/14 AND FOUND NO BREAK PROBLEM. ON 1/31/14, WHILE ON CRUISE CONTROL AT 55 MPH, THE CAR STARTED DECELERATING TO 50, 45 AND 40 MPH ON THE HIGHWAY IN JUST A FEW SECONDS; I DID NOT HAVE TIME TO READ THE WARNING SIGNAL AND I ONLY SAW THE WORD "BREAK." I WAS ABLE TO RESUME MY DRIVING WITHOUT ANY FURTHER INCIDENCE. A SIMILAR DECELERATION INCIDENT HAPPENED ON 2/3/14. THE WARNING SIGNAL WAS LONGER AND I THOUGHT I READ IN THE UPPER LEFT END OF THE DASHBOARD: "BRAKE PAD ENGAGED." THE LOCAL DEALER CHECKED THE BREAK SYSTEM AND COULD NOT FIND ANYTHING WRONG. THE SERVICE DEPARTMENT CONTACTED THE FORD MOTOR COMPANY THAT HAD NO CLUE ABOUT THE PROBLEM. ANOTHER SIMILAR DECELERATION INCIDENT HAPPENED AGAIN ON 2/11/14. THE WARNING SIGNAL WAS LONGER AND READ:" PARK BRAKE ENGAGED." THE BRAKE SIGNAL ALSO CAME ON IN THE LOWER RIGHT END OF THE DASHBOARD. AGAIN, I WAS ABLE TO COMPLETE MY DRIVE AND LATER DRIVE BACK (ONE HOUR) TO THE LOCAL DEALER SERVICE DEPARTMENT WITHOUT FURTHER INCIDENCE. ON 2/12/14, THE SERVICE DEPARTMENT NOTIFIED ME THAT IT DID NOT FIND ANYTHING WRONG AND "HEADQUARTERS" IS SAYING THAT IT NEEDS TO SEE THE WARNING SIGNAL (THAT LASTS ONLY A FEW SECONDS TO ONE MINUTE). I AM TELLING THEM THAT I WANT TO DRIVE A SAFE CAR AND NOT HAVE IT SUDDENLY DECELERATE IN FRONT OF A SEMI-TRUCK. THE CAR IS STI

Fuel/Propulsion System
Filed Feb 10, 201436,001 milesFL

MY CAR WARRANTY EXPIRED IN LATE DECEMBER 2013. IN JANUARY I HAD AN INSTANCE INVOLVING ENGINE LIGHTS (WRENCHES ON DASH) ILLUMINATED AS I WAS DRIVING IN THE 54-60 MPH RANGE. POWER WAS REDUCED AND THE VEHICLE SLOWED DOWN BUT COULD STILL MOVE AT ABOUT 30-35 MPH. AFTER TURNING OFF THE CAR IT LATER RESUMED NORMAL OPERATION WITH THE EXCEPTION THAT I NOTICED LOWER MPG. WHEN I FIRST GOT THE CAR 41 MPG WAS THE BEST I COULD GET WHILE DRIVING TO MAXIMIZE MPG. THROUGH THE YEARS MPG WENT DOWN TO 37, STABILIZED, AND THEN IN RECENT MONTHS 35, THEN 30, ETC. I HAD TO PAY $460 TO MY LOCAL FORD DEALER TO REPLACE THE THROTTLE BODY AND TO REPROGRAM THE COMPUTER. IN LIGHT OF ALL THE PROBLEMS EXPERIENCED BY FORD VEHICLES WITH THESE THROTTLE BODIES, I BELIEVE FORD SHOULD PAY FOR THIS REPAIR, ESPECIALLY SINCE THE BUMPER TO BUMPER WARRANTY COVERAGE "TIMED OUT" (I.E. BEFORE THE 36,000 MILEAGE WAS EXCEEDED) IN LATE DECEMBER 2013. I HAD A SIMILAR EXPERIENCE WITH VW AROUND 2002 WHEN A HEATER CORE IN A PASSAT (NOTE I LIVE IN FLORIDA) WENT BAD A FEW THOUSAND MILES AFTER THE BUMPER TO BUMPER WARRANTY EXPIRED. VW SHOWED GOODWILL AND PAID THE COST OF THE REPAIR. FORD SHOULD DO THE SAME. *TR

Service BrakesCrash
Filed Feb 9, 201419,300 milesCA

MONDAY, JAN. 27 - POWER SUDDENLY GAVE OUT WHEN ACCELERATING ON FREEWAY. SERVICE WRENCH HAD BEEN ON EARLIER THAT DAY BUT HAD GONE OFF. DIXON FORD TOLD US IT WAS OK TO DRIVE. I WAS IN LEFT LANE AND HAD TO CROSS 5 LANES TO GET TO MEDIAN. TOOK IT IN TO WALNUT CREEK FORD AND THEY "RE-FLASHED IT", SAYING NO CONCERN WAS PRESENT AT THE TIME. THEY GAVE THE DANGEROUS CAR BACK TO US FRI, JAN 31ST 130 MILES DRIVEN IN 2ND LANE (ONE FROM CARPOOL LANE) AT 65 MPH ACCEL LIGHTLY SUDDENLY, CAR'S GAS GAVE OUT, LIKE BEFORE THE ROAD CURVED TO RIGHT. TRY TO STEER CAR RIGHT TO FOLLOW LANE AS CAR DECEL NOTICED THAT STEERING NOT RESPONDING, EVEN TO STRONGEST INPUTS (ALMOST LIKE LOCKED, LIKE CAR WAS OFF) TRIED TO HIT BRAKES, BUT PEDAL SANK TO FLOOR NO RESPONSE REGARDLESS OF PRESSURE. KEPT PRESSURE BUT CAR DID NOT SLOW BEGAN TO DRIFT PASSENGER GRABBED WHEEL ALSO AND TRIED TO PULL RIGHT. GRADUALLY STARTED TO GO RIGHT, BUT WITH EXTREME FORCE APPLIED. AFTER FORCE, WHEEL AT MOST 5 DEGREES TURN EMERGENCY BRAKE TO SLOW (NOT STOP) STEERING CORRECTIONS COULD NOT SUFFICIENTLY TURN CAR SO CAR SLAMMED INTO CONCRETE MEDIAN AT 50 MPH TIGHTENED EMERGENCY BRAKE AND CONTINUED TO PULL ON THE WHEEL SLID ALONG MEDIAN AS CAR SCREECHED CAR FINALLY STOPPED ON THE LEFT SIDE OF FREEWAY GEAR SELECTOR LOCKED IN DRIVE TURNED OFF THE ENGINE WHILE THE SELECTOR WAS STILL IN PARK. RESPONDING CHP OFFICER K. ALLEMAN ASKED US TO DRIVE CAR TO THE OTHER SIDE OF THE FREEWAY COULD NOT START CAR. TURNED KEY 3 TIMES BUT CAR REFUSED TO RESPOND

Service Brakes
Filed Jan 2, 201443,400 milesFL

IN AUGUST 2013 I EXPERIENCED COMPLETE BRAKE FAILURE ON MY 2010 FORD FUSION HYBRID. AS I WAS DRIVING OUT OF A PARKING LOT MY BRAKES FAILED, AND ALL OF MY WARNING INDICATORS ON THE ELECTRONIC DASHBOARD LIT UP. I WAS ABLE TO DRIVE BACK INTO THE PARKING LOT AND COAST TO FULL STOP. THE INCIDENT IS EXACTLY WHAT WAS DESCRIBED BY ANOTHER OWNER WHO POSTED THIS DESCRIPTION, WHICH IS EXACTLY WHAT HAPPENED TO ME: "WHILE DRIVING DOWN THE ROAD THE BRAKES SUDDENLY HIT THE FLOOR AND THERE WAS NO MINIMUM RESISTANCE." THERE WAS A CUSTOMER SATISFACTION PROGRAM INITIATED BY FORD FOR THE FORD FUSION HYBRID MADE ON OR BEFORE OCTOBER 17, 2009. MY FORD FUSION HYBRID WAS MADE IN NOVEMBER 2009, WHICH MAKES ME BELIEVE THE FIX WAS NOT INITIATED ON MODELS MADE JUST AFTER THE CSP! I HAVE NEVER EXPERIENCED ANYTHING LIKE THIS. I HAD TO HAVE MY EMC AND HCU REPLACED. I BOUGHT THE CAR NEW IN JANUARY 2011, 2 1/2 YEARS LATER I AM HAVING THESE ISSUES, WHICH I HAVE NEVER EXPERIENCED WITH ANY OTHER VEHICLE I HAVE EVER OWNED. I THINK FORD IS AWARE OF THESE ISSUES, AND ARE NOT RECALLING THE VEHICLES THAT ARE STILL AFFECTED. I FEEL LUCKY I WAS ABLE TO GET THE CAR OFF THE ROAD SAFELY WITHOUT GETTING INTO AN ACCIDENT. THIS IS A VERY DANGEROUS SITUATION. PRIOR TO THIS HAPPENING, I HAD MY CAR IN FOR A DIFFERENT ISSUE, AND THE SERVICE REP MENTIONED IF SOMETHING SHOULD HAPPEN TO MY BRAKES, IT WILL BE VERY EXPENSIVE TO FIX, I NOW WONDER IF HE WAS AWARE OF THIS PROBLEM BECAUSE OTHERS HAVE ALSO EXPERIENCED THIS ISSUE! *TR

Power Train
Filed Dec 21, 201349,500 milesCA

DRIVING UP TO FREEWAY ON RAMP WHEN ORANGE WRENCH INDICATING A POWERTRAIN PROBLEM APPEARED ON THE DASHBOARD. HAD JUST GOTTEN ONTO THE FREEWAY, THEN ABOUT A MILE DOWN THE FREEWAY, BEGAN HAVING A DRASTIC LOSS OF POWER UNTIL I WAS DOWN TO 20-25 MPH. TURNED ON MY EMERGENCY FLASHERS AND MADE MY WAY TO THE RIGHT LANE AND MANAGED TO GET OFF THE FREEWAY WITHOUT GETTING STRUCK FROM BEHIND. TURNED THE CAR OFF AND BACK ON AGAIN, AND THE CAR RAN WITHOUT A PROBLEM, FULL POWER BACK ONTO THE FREEWAY. UNFORTUNATELY, THIS INCIDENT REPEATED ITSELF MULTIPLE TIMES AGAIN, WITH THE POWERTRAIN CONTROL MODULE ESSENTIALLY SHUTTING DOWN THE MOTOR AND FORCING ME TO DRIVE AT SPEEDS SO SLOW AS TO BE UNSAFE. PROBLEM IS REMEDIED TEMPORARILY BY SHUTTING OFF THE IGNITION AND TURNING IT BACK ON, WITH THE ENGINE BEHAVING COMPLETELY NORMALLY UNTIL THE ORANGE WRENCH REAPPEARS WHICH GIVES ME SHORT NOTICE THAT THE POWERTRAIN CONTROL MODULE WILL SOON SHUT DOWN THE POWER TO THE CAR CREATING A SUPREMELY DANGEROUS SITUATION IN TRAFFIC. MADE IT TO THE DEALER TODAY, PROBLEM WAS A FAULTY THROTTLE BODY OBD 2 CODE P2112 INDICATED A STUCK CLOSED THROTTLE BODY. REPAIRED NO CHARGE UNDER THE 5 YEAR/60,000 MILE POWERTRAIN WARRANTY. EXTREMELY DANGEROUS THOUGH, HOPE NO ELSE HAS TO EXPERIENCE THIS. *TR

Service Brakes
Filed Oct 23, 201367,000 milesVA

AFTER EXITING THE PARKING LOT OF DOWNTOWN DISNEY IN LAKE BUENA VISTA FL, A SERIES OF WARNING LIGHTS CAME ON THE DASH AND I EXPERIENCED ALMOST A COMPLETE FAILURE OF THE BRAKE SYSTEM. I NARROWLY MISSED HITTING A PEDESTRIAN AND A MAINTENANCE VEHICLE. I MANAGED TO SLOWLY DRIVE BACK TO THE PARKING LOT. THE CAR WAS NOT DRIVABLE AND THE CAR WAS TOWED TO A LOCAL FORD DEALER. *TR

Electrical System
Filed Oct 19, 201369,248 milesCA

STARTED CAR. PUT CAR INTO REVERSE AND STARTED GOING BACK. DASH LIGHT CAME ON READING "STOP CAR SAFELY" AND CAR COMPLETELY SHUT OFF. WAS NOT ABLE TO USE GAS AT ALL. *TR

Electrical System
Filed Oct 8, 2013115,675 milesNY

CAR WRENCH LIGHT CAM ON UPON STARTING THE CAR. THE ELECTRIC HYBRID SYSTEM TOOK OFF ON ITS OWN AND CRUISED AT 30MPH WITHOUT ANY PRESSURE ON THE ACCELERATOR. VERY DANGEROUS THAT THE CAR WILL ACCELERATE WITHOUT TOUCHING THE GAS PEDAL. I CRUISED DOWN A VACANT STRETCH OF ROAD FOR 5 MINUTES AT 30MPH WITHOUT TOUCHING THE GAS PEDAL. THE HYBRID SYSTEM KICKED IN AND HAS A MIND OF IT'S OWN. VERY CREEPY. I WILL SEE IF IT IS THE THROTTLE BODY BUT MINE IS A HYBRID AND IT MAY BE A LITTLE DIFFERENT THIS SHOULD BE ADDRESSED BY FORD ASAP. *TR

Engine
Filed Sep 20, 2013107,543 milesMI

VEHICLE SUDDENLY LOST POWER AND WAS UNRESPONSIVE. DASHBOARD INDICATED "DOUBLE WRENCH" WARNING. UPON COASTING TO THE SIDE OF THE ROAD, VEHICLE WAS ABLE TO BE REACTIVATED AND DROVE NORMALLY FROM THIS POINT. *TR

Power Train
Filed Sep 9, 201377,620 milesSC

ON 9/1/13 I WAS TRAVELING HOME FROM VACATION ON I95 WHEN THE WRENCH LIGHT CAME ON THE DASH. I WAS DRIVING 80 MPH WHEN THE LIGHT CAME ON AND SLOWED DOWN TO 70 MPH. THE LIGHT STAYED ON UNTIL WE MADE A STOP AND THE CAR WAS OFF FOR ABOUT 10 MINUTES. WHEN WE STARTED THE VEHICLE AGAIN, THE LIGHT WAS OFF. AFTER TRAVELING FOR A WHILE THE WRENCH LIGHT CAME BACK ON AGAIN. THIS TIME I WAS GOING ABOUT 75 MPH. AND I SLOWED DOWN TO 70 MPH AGAIN. THE LIGHT STAYED ON FOR THE DURATION OF THE TRIP. ON 9/7/13 THE LIGHT CAME ON AGAIN ON A LONG TRIP ON THE INTERSTATE. I WAS GOING ABOUT 70 MPH. WE STOPPED AFTER ABOUT 15 MINUTES OF DRIVING TO GET SOMETHING TO DRINK. WHEN THE VEHICLE STARTED UP AGAIN THE LIGHT WAS OFF. ONCE AGAIN AFTER DRIVING A WHILE THE WRENCH LIGHT CAME BACK ON AND STAYED ON UNTIL I GOT HOME. THE NEXT DAY WHEN I STARTED THE VEHICLE THE LIGHT WAS OFF. THE ONLY THING I CAN GATHER IS THAT IN HOT TEMPERATURES, DRIVING ON THE INTERSTATE OR FASTER THAN 70 MPH, THIS PROBLEMS EXISTS. ON BOTH TRIPS THE MORNING DRIVING DID NOT SET OFF THE WRENCH LIGHT BUT THE AFTERNOON DRIVING DID. *TR

Engine
Filed Sep 8, 201394,500 milesVA

I WAS TRAVELING APPROXIMATELY 55 MPH UNDER NORMAL DRIVING CONDITIONS WHEN THE CAR LOST POWER AND I WAS ABLE TO DRIFT TO SIDE OF ROAD. WRENCH LIGHT CAME ON. I WAITED A FEW MINUTES AND RESTARTED THE CAR. IT IDLED ROUGH AT FIRST BUT I WAS ABLE TO CONTINUE THE DRIVE HOME WITHOUT INCIDENT. I RESEARCHED THIS PROBLEM ON THE INTERNET AND DISCOVERED THAT FORD FUSIONS OF MY YEAR AND MILEAGE WERE EXPERIENCING THIS ISSUE. THE FIRST RECOMMENDED COARSE OF ACTION WAS TO USE A THROTTLE BODY CLEANER. I DID THIS AND THE CAR SEEMED TO OPERATE FINE UNDER CONDITIONS 25 MPH. I SET OFF TO WORK ON THE 6TH AND THE CAR SHUT OFF ON ME SIX TIMES BEFORE I COULD MAKE IT TWENTY MILES AND GET BACK TO THE HOUSE. THIS IS AN OBVIOUS MANUFACTURERS DEFECT AND NEEDS TO BE HANDLED APPROPRIATELY.

Fuel System, Gasoline
Filed Sep 5, 201382,560 milesVA

WHEN I AM ON MAJOR HIGHWAY DOING SPEED LIMIT ALL THE SUDDEN THE CAR ACTS LIKE IT WANTS TO STALL A YELLOW WRENCH SYMBOL COMES ON VERY SCARY HAPPENS QUIT FREQUENTLY LATELY. I GOOGLED THIS PROBLEM AND IT SEEMS QUITE A FEW OWNERS HAVE THE SAME SITUATION I AM READING ITS A BAD THROTTLE BODY AM HAVING IT SERVICED TO SEE IF THAT IS THE CASE SURE DOES SOUND LIKE IT. I LOOKED FOR A RECALL FOR IT BUT SEEMS THERE IS NONE AND THAT'S NOT SO GOOD. I LOVE THIS CAR BUT DON'T WANT TO HAVE TO HOCK MY HOUSE TO PAY FOR REPAIRS OR GET HURT BECAUSE OF A LIMP HOME NOTICE OR WORSE BE REAR ENDED. PLEASE LET ME KNOW OF ANY RECALLS SO I CAN GET THIS FIXED. *JB

Fuel/Propulsion System
Filed Aug 25, 201338,047 milesGA

DRIVING ON TWO LANE ROAD AT NIGHT MADE LEFT TURN AND LOST THROTTLE CONTROL OF CAR. CAR WOULD DRIVE 20 MPH UNTIL I COULD GET OFF ROAD ABOUT ONE MILE. LIGHT CAME ON DASHBOARD TO PULL OF SAFELY. I STOPPED TURNED THE CAR TO OFF AND RESTARTED, IT DROVE PERFECTLY TO DEALER ABOUT 20 MILES. DIAGNOSED AS BAD THROTTLE BODY. THIS COULD BE A CATASTROPHIC PROBLEM IF HAPPENS ON INSIDE LANE OF INTERSTATE AT HIGHWAY SPEEDS. *TR

Engine
Filed Aug 22, 201355,500 milesVA

WHEN DRIVING ON THE HIGHWAY AT 65 MILES AN HOUR, A WRENCH LIGHT WENT ON IN THE CAR AND WITHIN SECONDS THE CAR LOST POWER AND I WAS ONLY ABLE TO GO 20-30 MILES PER HOUR. GOT OFF THE HIGHWAY, PULLED OVER AT A GAS STATION AND TURNED THE CAR OFF. AFTER ABOUT 15 MINUTES I TURNED THE CAR BACK ON (THINKING IT MIGHT HAVE BEEN AN ISSUE WITH MY HYBRID BATTERY), THE CAR SEEMED TO WORKING OKAY BUT JUST TO BE SAFE I DROVE THE CAR 10 MILES TO THE LOCAL FORD DEALER. THE SERVICE ADVISOR TOOK A QUICK LOOK AT IT AND AGREED THAT IT WAS THE BATTERY (SAID IT HAD PROBABLY GOTTEN TOO HOT) AND TOLD ME THE CAR WAS OKAY TO DRIVE. WENT TO GRAB LUNCH AND THEN 45 MINUTES LATER GOT BACK ON THE HIGHWAY AND AS SOON AS THE CAR GOT TO ABOUT 60 MILES, THE SAME THING HAPPENED. SO AGAIN I GOT OFF THE HIGHWAY AND GOING ABOUT 10 MILES PER HOUR WENT TO ANOTHER FORD DEALER TO HAVE THEM LOOK AT IT. THEY DETERMINED IT WAS A FAILED THROTTLE BODY AND REPLACED IT THE NEXT DAY. *TR

Vehicle Speed Control
Filed Aug 22, 201340,200 milesVA

WHILE DRIVING ALONG THE HIGHWAY VEHICLE LOST ALL GAS POWER AND BEGAN TO SLOW DOWN UNRESPONSIVE TO OPERATION OF THE GAS PEDAL. HAVE READ DIAGNOSTIC CODE WHICH INDICATES A FAILED THROTTLE BODY. *TR

Power Train
Filed Aug 15, 201373,000 milesNJ

VEHICLE SUDDENLY LOSES POWER AND DECELERATES TO ABOUT 35 MPH. VERY DANGEROUS IN HIGHWAY DRIVING. HAVE HAD TO PULL OVER TO EMERGENCY LANE OF ROAD TO SHUT OFF ENGINE FOR A FEW MINUTES AND RESTART. AFTER DOING SO, SOMETIMES IT CONTINUES TO HAVE LOW POWER, OTHER TIMES IT IS OK. THIS MORNING I WAS ON AN INCLINE OF A BRIDGE AND THE CAR SUDDENLY DECELERATED FROM ABOUT 55 MPG TO 20 MPH. THERE WAS NOWHERE TO PULL OVER AND HAD TO TURN ON MY FLASHERS AS CARS AND TRUCKS RAPIDLY CAME UP BEHIND ME. *TR

Power Train
Filed Aug 13, 201361,000 milesWA

I WAS GOING DOWN A SLIGHT HILL AT APPROXIMATELY 20MPH WITHOUT BRAKES BECAUSE THE VEHICLE WAS STAYING AT A STEADY SPEED WITHOUT THEM. SUDDENLY THE VEHICLE STARTED ACCELERATING ON ITS OWN. I BRIEFLY APPLIED THE BRAKES AND THEN LET UP ON THE BRAKES. THE VEHICLE AGAIN STARTED TO ACCELERATE. ABOUT THAT TIME I NOTICED A YELLOW WRENCH ICON (SIMILAR TO ENGINE LIGHT). WHILE I WAS LOOKING AT THE WARNING LIGHT THE VEHICLE CAME DANGEROUSLY CLOSE TO THE VEHICLE IN FRONT OF ME. THIS IS THE 4TH TIME THIS HAS HAPPENED WITH THIS VEHICLE OVER A PERIOD OF ABOUT A YEAR. BASICALLY THE VEHICLE ACCELERATES TO 30MPH AND STAYS THERE REGARDLESS OF WHAT YOU DO WITH THE ACCELERATOR. IN ORDER TO STOP IT FROM ACCELERATING YOU NEED TO CONSTANTLY RIDE THE BRAKES. I HAVE ATTEMPTED TO HAVE THE VEHICLE REPAIRED AFTER EACH INCIDENT. THE FORD DEALERSHIP APPARENTLY HAS NO IDEA WHAT THE PROBLEM IS AND HAS NO IDEA HOW TO PREVENT IT FROM HAPPENING AGAIN. THE LAST TIME I WAS IN ALL THEY DID WAS CHANGE THE 12V BATTERY. *TR

Fuel/Propulsion System
Filed Aug 13, 201340,100 milesTX

CAR PERFORMING NORMALLY THEN WRENCH SYMBOL COMES ON DASH AND CAR ACCELERATOR WOULD NOT RESPOND. LIMPED CAR OVER TO FORD DEALER ON THE HYBRID BATTERY. DEALER WHO DID NOT HAVE STAFF ENOUGH TOO LOOK AT IT FOR 2 DAYS. TOWED OVER TO DEALER NEAR ME . HEARD TODAY IT IS A BAD THROTTLE BODY AND ASSOCIATED ELECTRONICS AND GOING TO COST $600-$700 TO REPLACE. LOOKING A THE INTERNET IT SURE SEEMS A LOT OF OWNERS ARE HAVING THE SAME ISSUE. THERE IS ACTUALLY A VIDEO NOW ON U-TUBE ON HOW TO REPLACE YOURSELF THERE ARE SO MANY OF THESE THROTTLE BODY'S FAILING. *TR

Vehicle Speed Control
Filed Aug 12, 201354,865 milesMI

POWERTRAIN WARNING LIGHT APPEARED AND CAR WOULD NOT ACCELERATE ABOVE 25MPH. ISSUE CLEARED AND THEN LIGHT CAME ON AGAIN A DAY LATER, THIS TIME CAR DROVE FINE. TOOK TO DEALER AND DIAGNOSED STICKING THROTTLE BODY ASSEMBLY. DEALER REPORTED THIS HAPPENS FREQUENTLY AND $500 COST IS NOT COVERED UNDER WARRANTY. QUICK INTERNET SEARCH SHOWED THIS SEEMS TO BE A PERVASIVE SAFETY ISSUE THAT IS NOT BEING ADDRESSED ADEQUATELY BY FORD. *TR

Engine and Engine Cooling
Filed Aug 6, 201342,000 milesAL

VEHICLE STALLED WHILE DRIVING DOWN THE HIGHWAY. PULLED OVER, RESTARTED, CAR RAN A FEW FEET, RESTARTED AGAIN, VEHICLE RAN A FEW FEET AGAIN AND STOPPED, RESTARTED AGAIN, VEHICLE WOULD NOT MOVE. WAITED A FEW MINUTES. VEHICLE STARTED AGAIN, RAN APPROXIMATELY 1/2 MILE, THEN STALLED, STOPPED MOVING AGAIN. GAVE UP, CALLED WRECKER. VEHICLE TOWED TO LOCAL FORD DEALER FOR SERVICE. THEY HAVE NOT IDENTIFIED THE PROBLEM YET AFTER TWO DAYS. DANGEROUS HIGHWAY CONDITIONS, TRAFFIC WHIZZING BY DURING INCIDENT. EASILY COULD HAVE CREATED AN ACCIDENT WITH REPEATED RESTARTS AND STALLS. *TR

Engine
Filed Jul 12, 201376,600 milesOH

WHY HAS NOTHING BEEN DONE YET? I'M A FAIRLY POOR UPSTANDING MEMBER OF SOCIETY, AND I WAS TRYING TO BE GREEN. NOW I'M STUCK WITH A $16,000 GO CART THAT I CANT DRIVE ON A HIGHWAY BECAUSE IT CAN'T GO OVER 35MPH. I HAD 2 YELLOW WRENCHES ON MY DASH. I WAS STUCK IN A ONE LANE RODE WITH NO PLACE TO PULL OVER AND ABOUT 100 PEOPLE HONKING AT ME. I HAVE BEEN A FAITHFUL FORD OWNER FOR OVER 13 YEARS; I'VE BEEN TELLING MY FRIENDS AND CO-WORKERS HOW GREAT THEY ARE. NOW I HAVE TO BEG FOR THEM TO FIX MY CAR, OR I CAN GO GET RIPPED OFF BY MY LOCAL DEALER. PLEASE HELP. I THOUGHT YOU PEOPLE WERE BETTER THAN THIS. *TR

Fuel/Propulsion System
Filed Jun 21, 201351,000 milesTX

SUDDEN LOSS OF POWER WHILE DRIVING. VEHICLE STALLED AS I WAS ABOUT TO GET ON THE ON-RAMP TO THE INTERSTATE HIGHWAY. WAS NOT ABLE TO ACCELERATE OR MAINTAIN SPEEDS FASTER THAN 35 MPH. VEHICLE WAS TAKEN TO REPAIR SHOP AND THE PROBLEM WAS DIAGNOSED AS A FAULTY THROTTLE BODY. *TR

Engine
Filed Jun 20, 201330,000 milesTX

THE CAR STALLS AT VARIED SPEEDS WHICH IS A HUGE SAFETY ISSUE. I OWNED A 2010 FORD FUSION PREVIOUSLY WITH MY COMPANY FLEET VEHICLE PROGRAM, AND HAD THE SAME PROBLEM. I BROUGHT THE CAR TO THE DEALERSHIP AND IT WAS FIXED WITHOUT QUESTION. AT THAT TIME I WAS UNAWARE OF THIS BEING PART OF A BIGGER PROBLEM. IN THE FALL OF 2011, I PURCHASED A DIFFERENT 2010 FORD FUSION FROM OUR FLEET AS IT WAS BEING TURNED IN, AND THIS IS THE VEHICLE THAT I AM DISCUSSING IN THIS FORUM. IT ONLY HAS 30000 MILES ON IT, BUT IS 6 MONTHS OUT OF THE 36 MONTH BUMPER TO BUMPER WARRANTY. THE CAR STALLED ONCE, A MONTH AGO, AND THE PROBLEM SEEMED TO RECTIFY ITSELF. THEN YESTERDAY, 6/19/2013, IT STALLED 6 TIMES. MY 17 YEAR OLD DAUGHTER DRIVES THE CAR AND WAS STUCK IN THE MIDDLE OF A VERY BUSY INTERSECTION. FOR ALMOST ONE MINUTE, THE CAR WOULD NOT RESTART, BUT FINALLY DID, AND SHE WAS ABLE TO GET OUT OF THE INTERSECTION. AS I READ THE FORUMS, IT IS OBVIOUS TO ME THAT THIS IS A NATIONWIDE PROBLEM, LOOKING BACK, I'VE HAD 2 CARS WITH THE IDENTICAL PROBLEM. THE SERVICE MEN AT THE DEALERSHIP KNOW THAT THE PROBLEM IS SPECIFIC TO THE THROTTLEBODY, WHICH IS DEFECTIVE, AND THERE IS OVER A WEEK BACKLOG ON THE PARTS AS MORE AND MORE CARS ARE HAVING THE SAME ISSUE. THIS IS A DANGEROUS PROBLEM, TO LOSE POWER TO A VEHICLE IN MOTION AND FORD IS AWARE OF THIS ISSUE, YET THEY ARE TAKING NO STEPS IN ADDRESSING THE ISSUE. IT IS GOING TO COST ME $600 TO HAVE THE PART REPLACED, AS IT IS OUTSIDE THE 3 YEAR WARRANT, YET FORD KNOWS THAT

Structure › BodyCrash
Filed Jun 10, 201352,000 milesLA

ON MAY 9, 2013 AT APPROXIMATELY 8 AM, SHORTLY AFTER ENTERING A TWO LANE STATE HIGHWAY DRIVING MY 2010 FORD FUSION HYBRID, I REMOVED MY FOOT FROM THE ACCELERATOR AND BRAKE MY CAR TO STOP AT A TRAFFIC LIGHT 6 FEET BEHIND A STOPPED 2007 MERCURY MARINER. WHILE STOPPED FOR A FEW SECONDS, I REMOVED MY FOOT FROM THE BRAKE PEDAL AND THE CAR SUDDENLY ACCELERATED TRAVELING APPROXIMATELY 6 FEET, COLLIDING INTO THE REAR BUMPER OF THE MARINER. MY FUSION BUMPER SLID UNDER THE MARINER BUMPER CRASHING THE GRILL AND CAUSING SUBSTANTIAL DAMAGE (APPROXIMATELY $5000) TO THE FRONT END AND HOOD OF MY FUSION. I AM UNCERTAIN AS TO WHY THE CAR ACCELERATED. I HAD NOT HAD A SIMILAR EXPERIENCE DURING MORE THAN 50,000 MILES OF DRIVING. IT MAY BE THAT THE COMBINATION OF THE GAS ENGINE IDLE AND/OR THE START OF THE ELECTRIC MOTOR MAY HAVE CAUSED THE CAR TO ACCELERATE TO A SPEED WHICH WAS SUFFICIENT TO CAUSE THE BUMPER TO SLIDE UNDER THE MARINER'S BUMPER. I HAVE QUESTIONS RELATIVE OTHER SIMILAR EVENTS FOR FUSION HYBRIDS AND AS TO WHY THE BUMPER DID NOT FUNCTION AS REQUIRED BY REGULATIONS TO PROTECT THE CAR FROM DAMAGE WHEN TRAVELING AT SPEEDS OF UP TO 5 MPH. I HAVE MADE INQUIRY OF FORD RELATIVE TO THE SAFETY ISSUES , HOWEVER THEY WERE NOT RESPONSIVE IN A PHONE INTERVIEW, WHICH WAS QUICKLY TERMINATED INFORMING ME THAT THE LEGAL DEPARTMENT WOULD CONTACT ME. I RECEIVED A LETTER FROM FORD'S LEGAL DEPARTMENT DECLINING TO COMPENSATE ME, EVEN THOUGH THE COMPENSATION ISSUE WAS NEVER MENTIONED IN MY INQUIRY, AND WARN

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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