2010 Ford Fusion Hybrid complaints

VEHICLE WILL NOT ACCELERATE SUDDENLY THROTTLE BODY MALFUNCTION.

WHEN I STARTED THE CAR THE STEERING WHEEL WOULD NOT MOVE. THE DASHBOARD INDICATED THAT THE POWER STEERING ASSIST HAD FAILED. TURNED THE CAR OFF AND BACK ON AND IT WAS NORMAL. HOWEVER ON ARRIVING HOME SHOCKED TO SEE THE LEGIONS OF PEOPLE WITH 2010 FUSIONS COMPLAINING OF THIS SAME EXACT PROBLEM WITH REGULARITY SINCE THE NEW YEAR. DON'T FEEL LIKE PUTTING MY FAMILY'S AS WELL AS OTHER STRANGERS LIVES IN DANGER BY DRIVING AS MANY PEOPLE CLAIMED THAT THE STEERING STOPPED WHILE DRIVING AT HIGH SPEEDS. FORD SHOULD RECALL THIS MODEL JUST AS THEY HAVE THE 2011-2015 FUSIONS. I BELIEVE THE PARTS ARE THE SAME. THANK YOU ERIC

WHILE DRIVING TO WORK, AN ERROR MESSAGE WAS DISPLAYED INDICATING THAT THE POWER STEERING NEEDED TO BE SERVICED "NOW". AFTER I PARKED THE CAR, AND RETURNED TO IT SEVERAL HOURS LATER, AFTER STARTING IT, THE SAME ERROR DISPLAYED AND I NOTED THAT THE VEHICLE HAD NO POWER STEERING AT ALL. THANKFULLY I WAS NOT DRIVING AT THE TIME, ON THE INTERSTATE WHICH IS MY NORMAL ROUTE. I WAS ABLE TO GET THE CAR TO A CERTIFIED MECHANIC WHO ADVISED THAT THE ISSUE WAS RELATED TO THE EPAS MOTOR MOUNTED ON THE RACK. I CONTACTED FORD TO INQUIRE ABOUT A RECALL FOR THIS PARTICULAR YEAR MODEL AS I NOTED THAT THERE WAS A RECALL FOR THE SAME MAKE/MODEL FOR 2011 AND 2012 YEAR MODELS. THE PART NUMBER FOR REPLACEMENT WAS IDENTICAL TO THE 2011 AND 2012 MODELS THAT ARE UNDER RECALL. THE ERROR MESSAGE AND SUDDEN LOSS OF POWER STEERING ISSUE WAS IDENTICAL AS DESCRIBED. IT'S APPARENT TO ME THAT THIS IS RELATED TO THE SAME DEFECT YET FORD REFUSED TO ACKNOWLEDGE IT AS SUCH. THIS IS A SERIOUS SAFETY ISSUE THAT FORD NEEDS TO ADDRESS AND INCLUDE THE 2010 MODEL YEAR IN THE SAME RECALL.

WHILE DRIVING APPROXIMATELY 35 MPH ON A CITY STREET THE ADVANCE TRAC WARNING LIGHT CAME ON FOLLOWED BY MESSAGES TO "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING NOW". I WAS ABLE TO DRIVE HOME SAFELY WITHOUT ANY REAL DIFFICULTY, BUT WHEN I ATTEMPTED TO MOVE THE CAR THE NEXT MORNING THE POWER STEERING WAS INOPERABLE AND I HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP BECAUSE I FELT IT WOULD BE UNSAFE TO DRIVE DUE TO STEERING UNRESPONSIVENESS. DREADING THE DIAGNOSIS AND COST TO REPAIR.

THE BRAKES TOTALLY FAILED. THE PEDAL WENT TO THE FLOOR. THE SYSTEM DID NOT FAIL OVER TO THE PURELY MECHANICAL MODE. THE CAR SIMPLY HAD TO COAST TO A STOP. AFTER THE CAR WAS TURNED OFF AND RESTARTED THE BRAKES WORKED BUT BLOGS ARE SAYING THIS CAN HAPPEN AGAIN WITHOUT WARNING. THREE MECHANICS SAY THERE IS NOTHING WRONG WITH THE MASTER CYLINDER, BRAKE LINES, CALIPERS, ETC. ONE SAYS IT MIGHT BE THE ABS UNIT, ANOTHER SAYS IT MIGHT BE THE SOFTWARE. THE DEALERSHIP SEEMS TO NOT KNOW WHAT IS WRONG. TWO MECHANICS HAVE DISAGREED ON WHAT THE PROBLEM IS, YOU HAVE AN OPEN INVESTIGATION ON 2008-9 MODELS BUT THIS APPEARS TO BE HAPPENING ON 2010S AND NEWER MODELS AS WELL. WE DO NOT KNOW IF OUR CAR IS SAFE TO DRIVE AND FORD APPEARS TO NOT HAVE A FIX FOR THE PROBLEM. INDEED, THEY APPEAR TO NOT EVEN BE ACKNOWLEDGING THE PROBLEM AS FAR AS I CAN TELL. THE CAR HAS BEEN IN THE SHOP SINCE THIS HAPPENED. IT IS NOW AT HOME SITTING...IT WOULD BE GOOD TO HAVE A FIX SO WE CAN DRIVE IT.

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING 55 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE CAR HAS STALLED MORE THAN 20 TIMES. NO WARNINGS TO PULL OVER JUST A ENGINE CUT OFF. THIS WHILE DRIVING AT 30 MILES A HOUR, BACKING UP, TURNING, ACCELERATION. SOMETIME TAKING 4 OR 5 MORE TIMES TO RESTART. THE ONLY CODE FOUND STATED THAT THE DRIVE TRAIN WAS FAULTY. HAVE RETURNED THE CAR TO THE DEALERSHIP 3 TIMES. FIRST THEY THOUGHT IT WAS THE BATTERY. CAR STALLED LESS AN A MILE AWAY FROM THE SHOP. THEY HAVE NOW HAD THE CAR FOR 2 FULL DAYS AND CAN NOT FIGURE OUT WHAT IS WRONG WITH IT. THIS IS A SAFETY ISSUE SINCE I DON'T KNOW WHEN OR WHERE IT WILL STALL OUT.

THE POWER STEERING ASSIST FAILURE HAS MADE THE CAR NEARLY IMPOSSIBLE TO DRIVE.

CATASTROPHIC BRAKE FAILURE AT 50 MPH WHILE DECELERATING. RECEIVED BRAKE LIGHT FOLLOWED BY COMPLETE BRAKE FAILURE. PEDAL WENT TO FLOOR AND WAS SUBSEQUENTLY UNRESPONSIVE. ATTEMPTED TO PUMP, NO LUCK. CAR REQUIRED EMERGENCY BRAKE TO STOP NARROWLY AVOIDING COLLISION. CAR IS CURRENTLY RESIDING AT MOYER FORD DEALERSHIP IN FOLEY, AL. DEALER STATES TO ME THAT THIS WAS A "BRAKE PEDAL ASSEMBLY FAILURE." AWAITING TROUBLESHOOTING CODES FROM DEALER.

BRAKE FAILURE OCCURRED WITH NO WARNING ON CITY STREET WHILE CAR WAS TRAVELING STRIAGHT. FORTUNATELY, THERE WAS NO TRAFFIC PRESENT AND THE EMERGENCY BRAKE WAS USED TO SLOW THE CAR YO A STOP. AFTER RESTARTING, THE DASH "ABS" AND "BRAKE PROBLEM" LIGHTS ILLUMINATED. THE CAR FROM THIS POINT HAD VIRUTUALLY ZERO BRAKING AND THE BRAKE PEDAL WENT ALMOST TO THE FLOOR. THE CAR WAS TOWED TO A FORD DEALER FOR INSPECTION, IT WAS DETERMINED THAT THE ABS MODULE HAD GONE BAD AND NEEDED REPLACEMENT. ALTHOUGH THE PART CAN BE REPLACED, IT WON'T FIX THE PROBLEM. IT APPEARS THE ABS MODULE DESIGN AND BRAKE SYSTEM LOGIC FOR THE FUSION IS FLAWED. EXAMINATION OF THE BRAKING SYSTEM SCHEMATICS INDICATES THERE IS NO OVERRIDE FOR THE SYSTEM IF THE ABS MODULE FAILS. WHEN THIS OCCURS, AS IT DID FOR US, THE CAR'S BRAKES COMPETE WITH THE ABS SYSTEM CAUSING AN ALMOST COMPLETE LOSS OF BRAKING. OUR FAMILY WAS FORTUNATE THAT WE WERE NOT TRAVELING ON A BUSY STREET OR HIGHWAY. THE POTENTIAL FOR DAMAGE AND INJURY WAS SIGNIFICANTLY HIGH, NOT JUST TO MY FAMILY BUT TO OTHERS AS WELL. GIVEN THE AGE OF THIS VEHICLE (2010), IT IS HIGHLY LIKELY THAT THE FREQUENCY OF THESE EVENTS WILL INCREASE. THANK YOU FOR YOUR ASSISTANCE IN THIS MATTER.

THERE CONTINUES TO NOT BE A TIMELINE TO THE REPAIR OF THE TAKATA RECALL. THIS IS A FOLLOW-UP TO THE COMPLAIN #:10896591. WHAT IS A REASONABLE TIME FRAME FOR THE REPAIR OF THIS AIRBAG RECALL? WHAT RECOURSE DO I HAVE IF THE MANUFACTURER CONTINUES TO NOT CORRECT THIS PROBLEM?

SERVICE POWER STEERING LIGHT CAME ON JUST BEFORE I MADE IT OVER TO A FRIENDS HOUSE. NEXT TIME I STARTED THE CAR THE POWER STEERING WAS COMPLETELY GONE. THANKFULLY I WAS ABLE TO MAKE IT TO A FRIENDS HOUSE BEFORE WENT IT OUT BECAUSE I HAD MY WIFE AND KIDS IN THE CAR.

POWER STEERING STOPPED WORKING WHILE MAKING A TURN ON THE HIGHWAY. WAS ABLE TO AVOID ACCIDENT WITH THE CAR BESIDE ME BUT WAS VERY DIFFICULT TO STEER THE CAR IN THE DIRECTION NEEDED. CAR CODE CAME UP TO "SERVICE POWER STEERING IMMEDIATELY". VERY DANGEROUS SITUATION IF NOT PREPARED WHEN THIS HAPPENS!

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/30/17 LJ UPDATED 05/05/2017 *JS

I WAS PULLING INTO A PARKING LOT AT LOW SPEED AND THE POWER STEERING FAILED AND STEERING MANUALLY WAS ALMOST IMPOSSIBLE. I TURNED THE CAR OFF AND RESTARTED IT AND THE POWER STEERING WORKED. THE NEXT DAY I TOOK THE CAR TO A REPAIR SHOP AND THEY COULD FIND NO PROBLEM WITH THE STEERING. THEY CONTACTED FORD AND WERE ADVISED THAT THE VEHICLE HAD NO RECALLS RELATIVE TO THE STEERING FAILURE. I CONTACTED THE FORD SERVICE DEPARTMENT AND WAS TOLD THAT FUSION HYBRIDS WERE BEING RECALLED FOR POWER STEERING FAILURE, BUT MY VEHICLE WAS NOT ON THE RECALL LIST. HOW CAN THAT BE?

AIRBAG SWITCHES UNDER DRIVER SEAT AND FRONT PASSENGER SEAT ARE ALWAYS GETTING THROWN AND CAUSE AIRBAG LIGHT TO GO OFF IN DASH. THERE NEEDS TO BE A BETTER ITEM THAT IS NOT SO SENSITIVE TO PEOPLE RIDING IN THE BACK SEAT. WHEN THEY PUT THEIR FEET UNDER THE FRONT SEATS IT THROWS THE SWITCH AND CAUSES THE AIRBAG LIGHT TO COME ON IN THE DASH.

FOR THE 4TH TIME SINCE MARCH 2015, SERVICE POWER STEERING NOW AND SERVICE ADVANCE TRAC SYSTEM. ALL FOUR TIMES THIS HAPPENED WILL DRIVING TYPICALLY 30MPH ON CITY STREETS. ONCE HAPPENED ON THE HIGHWAY. ALL FOUR TIMES THE POWER STEERING WOULD REMAIN ENGAGED UNTIL CAR WAS POWERED OFF AT WHICH POINT THE VEHICLE DID NOT HAVE POWER STEERING. THE 2ND AND 4TH TIMES BOTH OCCURRED WITHIN WEEKS OF THE REPAIR BY A DEALER. AN ADDITIONAL TIME THE SAME WARNINGS OCCURRED WITH THE LOANER/RENTAL VEHICLE PROVIDED WHILE MY OWN VEHICLE WAS BEING REPAIRED FOR THE PROBLEM. LAST REPAIR (10 DAYS AGO) COST $1600. *TR

THE POWER STEERING WENT OUT ON MY FUSION WHILE IN MOTION . THIS SHOULD BE A RECALL. NOW THE STOP SAFELY NOW LIGHT CAME ON WHILE IN MOTION AND THIS IS APPARENTLY THE MEC.

POWER STEERING IS NOT WORKING. HAVE TAKEN TO MECHANIC TWICE WHO CANNOT FIND ANYTHING WRONG OTHER THAN TO RESET COMPUTER. STEERING WORKS FOR A FEW DAYS THEN FAILS AGAIN. TYPICALLY GET WARNING LIGHT, THEN AFTER VEHICLE IS TURNED OFF, POWER STEERING NO LONGER WORKS. HAVE RESEARCHED THIS ISSUE, SEEMS TO BE COMMON AMONG FORD FUSIONS SINCE 2010.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

OUR 18 YEAR OLD DAUGHTER WAS DRIVING THE CAR WHEN THE POWER STEERING CEASED TO FUNCTION. SHE WAS ABLE TO STOP AND CALL US FOR HELP. WE TOOK IT TO A DEALER AND THEY SAID THE WHOLE POWER STEERING NEEDED TO BE REPLACED. THE CAR HAD JUST UNDER 100,000 MILES ON IT. *TR

I WAS DRIVING HOME FROM WORK IN HOUSTON, TX AND SUDDENLY THE BRAKES FAILED FOR THE 2ND TIME IN A WEEK. THE CAR WAS ON, DROVE AND STEERED FINE, BUT THERE WERE NO POWER BRAKES. IT WAS AS IF A MANUAL TRANSMISSION CAR HAD STALLED, BUT EVEN WORSE. AN ERROR LIGHT CAME ON THE LEFT PANEL SAYING "CHECK BRAKE SYSTEM" AND THE PARKING BRAKE LIGHT WAS ON. I WAS ABLE TO QUICKLY PULL OVER. I PUT IT IN PARK, TURNED THE CAR OFF, AND THEN IMMEDIATELY STARTED IT UP. ALL WAS FINE WITH NO LIGHTS OR BELLS. I CALLED FORD AND EXPLAIN THE PROBLEM AND THEY ADVISED ME TO TAKE TO THE FORD DEALER FOR SERVICING. THEY'VE, OF COURSE, NEVER HEARD OF THIS PROBLEM AND CAN'T BELIEVE IT HAPPENED. IT SOUNDS TO ME LIKE A COMPUTER / ELECTRONIC PROBLEM. FORD KEPT THE CAR FOR 2 DAYS IN THEIR GARAGE AND THEY DROVE IT AROUND AND RUN THEY DIAGNOSTICS AND THEY SAID THEY COULDN'T FIND OUT ANY CODE OR PROBLEM AND THEY CANNOT HELP. I TOOK THE CAR OUT AND DROVE FOR 3 DAYS AND IT WAS FINE BUT ON THE 4TH DAY THE SAME PROBLEM AGAIN. BREAK FAILED TO WORK AND COME UP WITH 'AN ERROR LIGHT CAME ON THE LEFT PANEL SAYING "CHECK BRAKE SYSTEM" AND THE PARKING BRAKE LIGHT WAS ON'. FORD ARE NOT WILLING TO HELP AND THEIR GARAGE CANNOT HELP EITHER BUT THERE IS KNOWN ISSUE WITH THIS MODEL. PLEASE READ NOT FROM AUTOMOTIVE FORD: HTTP://WWW.AUTOMOTIVEWORLD.COM/ANALYSIS/80719-US-FORD-TO-FIX-FAULTY-BRAKE-SOFTWARE-ON-HYBRIDS/

THE POWER STEERING RANDOMLY GAVE OUT WHILE I WAS DRIVING. AT FIRST A LIGHT CAME ON THE DASH BOARD THAT SAID SERVICE POWER STEERING NOW. THEN ANOTHER LIGHT SAYING SERVICE ADVANCE TRACK. AFTER I PARKED MY CAR TURNED IT OFF AND WENT TO TURN IT BACK ON I WAS NO LONGER ABLE TO EASILY TURN MY STEERING WHEEL. *TR

AS WE WERE DRIVING ABOUT 35 MILES AN HOUR, THE POWER STEERING REPAIR LIGHT AND THE ADVANCETRAC REPAIR LIGHT BOTH SUDDENLY CAME ON. WE WERE ALMOST TO OUR DESTINATION. AFTER WE STOPPED AT OUR DESTINATION, THE POWER STEERING WAS COMPLETELY SHUT OFF IN THE VEHICLE. WE HAD TO HAVE THE VEHICLE TOWED AND THE REPAIR CHARGES (FROM THE FORD DEALER) ARE ESTIMATED TO BE $2391. FOR A CAR THAT'S BARELY 6 YEARS OLD AND IN OTHERWISE GREAT CONDITION (~80,000 MILES) TO HAVE A SUDDEN FAILURE THAT WOULD LEAD TO EXTREMELY EXPENSIVE REPAIRS IS RIDICULOUS. I WORRY, BASED ON WHAT I'VE READ FROM OTHER USERS ONLINE, THAT IF WE HADN'T BEEN ABOUT 1 MINUTE FROM OUR DESTINATION THAT THE POWER STEERING WOULD HAVE JUST SHUT OFF WHILE WE WERE DRIVING, WHICH WOULD HAVE BEEN VERY DANGEROUS ON SUCH A CURVY ROAD. *TR

POWER STEERING WENT OUT WHEN I WAS LEAVING AT STORE ALMOST CAUSING A WRECK.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

MY POWER STEERING WENT OUT WHILE MY WIFE WAS DRIVING THE CAR WITH MY KIDS IN IT. SHE TOTALLY LOST ALL POWER STEERING MAKING A TURN, I TOOK TO THE DEALER AND THEY SAID THEY HAD TO REPLACE THE RACK. ABOUT 3 MONTHS LATER IT HAPPENED AGAIN WHILE SHE WAS GETTING READY TO TURNING IN OUR DRIVEWAY. I TOOK BACK TO THE DEALER THEY SAID IT WAS FINE JUST NEEDED REPROGRAMMED. IT WORKED FOR ABOUT 6 MONTHS AND NOW IT IS DOING THE SAME THING. I CANT AFFORD TO TAKE IT TO THE DEALER AGAIN SO IT IS SITTING IN MY DRIVEWAY. *TR

THIS IS THE THIRD TIME OUR CAR WILL BE GOING TO THE DEALERSHIP FOR A SERIOUS BRAKE ISSUE. THE FIRST TIME IT OCCURRED WAS IN SEPTEMBER OF 2015. THE VEHICLE WAS IN MOTION ON A RESIDENTIAL STREET WHEN THE CAR BRAKES STOPPED FUNCTIONING AS USUAL. THE DRIVER HAD TO SLAM ON THE BRAKES TO GET THE CAR TO STOP. THE CHECK BRAKE AND SERVICE LIGHTS CAME ON. THE BRAKES NO LONGER FUNCTIONED PROPERLY. THE DEALER WAS UNABLE TO REPLICATE THE ISSUE. IT HAPPENED AGAIN IN MAY OF 2016 WHEN THE CAR STARTED IN THE DRIVEWAY. AN INDEPENDENT MECHANIC WAS ABLE TO REPLICATE THE PROBLEM, WHICH WAS PRINTED OUT AND TAKEN TO THE FORD DEALERSHIP. THE DEALERSHIP WAS ABLE TO ISOLATE THE PROBLEM THIS TIME AND FIX IT. THE CAR WAS FUNCTIONAL AGAIN. TODAY, THE ISSUE HAPPENED YET AGAIN. AS THE CAR STARTED WHILE STATIONARY, THE CAR DINGED AND THE CHECK BRAKE AND SYSTEM LIGHTS CAME ON. FEARING A USER ERROR, THE DRIVER RESTARTED THE CAR AND IT SEEMED FINE. AS THE DRIVER DROVE DOWN THE RESIDENTIAL BLOCK, THE BRAKES BECAME UNRESPONSIVE AND THE SYSTEM LIGHTS CAME BACK ON. THE DRIVER HAD TO PRESS VERY HARD ON THE BRAKES TO AVOID RUNNING A STOP SIGN AND INTO ONCOMING TRAFFIC ON A NEIGHBORING STREET. THE CAR WAS TOWED TO THE DEALER.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). PER THE INTERIM NOTICE, THE CONTACT WOULD RECEIVE A CALL ONCE THE PARTS WERE AVAILABLE. THE CONTACT WAITED FOR MONTHS BUT DID NOT RECEIVE A CALL. THE MANUFACTURER WAS UNABLE TO DETERMINE WHEN THE PARTS AND REMEDY WOULD BE SUPPLIED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/18/17LJ UPDATED 09/07/2017*JS

TUESDAY, OCTOBER 25TH, I WAS DRIVING MY 2010 FORD FUSION APPROXIMATELY 20 MPH WHEN THE POWER STEERING AND ADVANCETRAC LIGHTS CAME ON MY DASH. I STOPPED, TURNED THE CAR OFF AND BACK ON. THE LIGHTS STAYED ON AND THE POWER STEERING WASN'T WORKING. I HAD THE CAR TOWED BY AAA TO A AAA APPROVED MECHANIC. THE INFORMED ME THAT THERE IS A SECOND NHTSA INVESTIGATION ON THE 2010 FUSION FOR THIS PROBLEM, AND A RECALL ON THE 2011-2012 FUSIONS THAT HAVE THE SAME PART AND PROBLEM. THE AAA MECHANIC WOULDN'T TOUCH THE CAR! I CALLED THE FORD CUSTOMER SERVICE NUMBER, BUT WITHOUT A RECALL, THEY WERE NOT WILLING TO DO ANYTHING FOR ME. I TOOK IT TO THE LOCAL FORD DEALERSHIP WHERE THEY RESET THE CODES, CHARGED ME $94.99 FOR DIAGNOSTIC SERVICE, AND EVERYTHING WORKS FINE NOW. I AM HOPING THAT THIS GETS ME BY UNTIL THE MUCH NEEDED SAFETY RECALL IS ISSUED SO I CAN HAVE THE STEERING FIXED THE RIGHT WAY. MY WIFE DRIVES THIS CAR AND WE HAVE MANY CHILDREN THAT RIDE IN IT. THERE IS NOT WAY THAT SHE COULD STEER THE CAR IF THE POWER STEERING GOES OUT AGAIN. IT MAKES IT VERY HARD TO TURN THE STEERING WHEEL AND HAPPENS WITHOUT WARNING, AND IMPOSSIBLE TO MAKE SHARP TURNS. THIS PROBLEM NEEDS TO BE RESOLVED WITH A SAFETY RECALL ASAP. *TR

ON 10/13/16 WHILE DRIVING THE STEERING WHEEL LOCKED, POWER STEERING ASSIST FAULT APPEARED ON THE DASH AND I RAN INTO A TELEPHONE POLE. MY PASSENGER AND MYSELF WERE INJURED AND THE CAR IS TOTALED. *TR

MY 2010 FORD FUSION HYBRID EXPERIENCED IDENTICAL SYMPTOMS (TWICE) TO THOSE OF CUSTOMER SATISFACTION PROGRAM 13N03 HOWEVER THE HYBRID VERSION OF THE FORD FUSION IS NOT INCLUDED IN THE PROGRAM (FORD CLAIMS IT DOES NOT HAVE THE ISSUE). I FIRST HAD THE ISSUE IN AUGUST 2015. I WAS DRIVING ON I-40 IN RALEIGH, GOING UP A SLIGHT HILL WHEN I NOTICED THE CAR WASN'T GOING, IT WAS JUST DECELERATING NO MATTER HOW MUCH I PRESSED THE GAS. VERY SCARY ON A HIGH SPEED INTERSTATE IN THE MIDDLE LANE. THE TWO WRENCH LIGHTS CAME ON. I WAS ABLE TO 'LIMP HOME'. WHEN WE GOT TO THE FORD DEALER, THE WRENCH LIGHTS WERE NO LONGER ON. THE DEALER CLAIMED FORD FUSION HYBRIDS DID NOT HAVE THE ETB PROBLEM. WE ASKED THEM TO DRIVE THE CAR AROUND, WHICH THEY DID, AND COULDN'T REPRODUCE THE PROBLEM. THEY SAID THERE WAS NOTHING THEY COULD DO UNLESS I CAME IN WITH THE PROBLEM HAPPENING. THE PROBLEM DIDN'T SURFACE AGAIN UNTIL ALMOST 10,000 MILES LATER. THIS TIME I WAS ON A LOWER SPEED ROAD, SO INITIALLY IT WASN'T QUITE AS SCARY; HOWEVER AFTER THE EXPERIENCE AT THE DEALER LAST TIME, I WANTED TO GET TO THE FORD DEALER WHILE THE PROBLEM WAS OCCURRING. THIS REQUIRED ME TO DRIVE IN THE POURING RAIN, ON A 55 MPH ROAD, WHERE GOING UP THE HILL MY SPEED DROPPED TO 15 MPH THE DEALER DID PULL THE CODES, AND WAS ABLE TO CONFIRM THE P2112 CODE, THROTTLE STUCK OPEN. I HAD TO PAY FOR REPAIRS, AND FORD REFUSES TO REIMBURSE ME. *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

ON MULTIPLE OCCASIONS DURING PAST 3 YEARS, I EXPERIENCED A SUDDEN LOSS OF POWER STEERING, WHICH COULD BE REINSTATED BY PULLING OVER, SHUTTING OFF ENGINE AND RESTARTING CAR. A FEW WEEKS AGO, IT COULD NOT BE REINSTATED AND I HAVE HAD A PERMANENTLY LOSS OF STEERING. THE ISOLATED INCIDENTS OCCURRED WHILE DRIVING, SOMETIMES IN A PARKING LOT WHERE I CAME CLOSE TO HITTING CARS BECAUSE I COULD BARELY MUSTER THE PHYSICAL STRENGTH NECESSARY TO STEER IN TIGHT SPOTS, OTHER TIMES WHILE DRIVING IN CITY STREETS. THEY APPEARED TO OCCUR RANDOMLY ABOUT ONCE OVER FEW MONTHS UNTIL IT FINALLY HAPPENED PERMANENTLY. SO FAR, I HAVE NOT HAD ANY ACCIDENTS OR INJURIES, ALTHOUGH I CANNOT LET MY WIFE DRIVE THE CAR BECAUSE SHE LACKS THE PHYSICAL STRENGTH TO OVERCOME THE LOSS OF POWER STEERING. THE CAR IS NOW WITH THE DEALERSHIP WHERE I BOUGHT IT AND THEY ARE CHARGING ME APPROXIMATELY $1,900 TO REPLACE THE ENTIRE STEERING ASSEMBLY. THE SPECIFIC INFORMATION GIVEN BELOW IS FOR THE LAST, PERMANENT OCCURRENCE. *TR

WHILE DRIVING ON THE HIGHWAY 70 MPH SPEED LIMIT THE CAR STOP ACCELERATING AND SLOWED DOWN TO THE EQUIVALENT OF DRIVING IN "CRUISE CONTROL" AT 30 MPH. A YELLOW WRENCH WARNING LIGHT TURNED ON. TOOK CAR TO FORD DEALER AND THEY FELT PROBLEM WAS CONSISTENT WITH A THROTTLE PART PROBLEM AND THEY RECOMMENDED REPLACING THE PART WHICH I DID AND FIXED THE PROBLEM. OF NOTE, BY THE TIME I HAD THE CAR TOWED TO FORD DEALER (DAY AFTER INCIDENT) THE WARNING LIGHT WAS OFF AND FORD DEALER SAID THAT THE CAR SYSTEM HAD NO RECORD OF EVENT.

WHILE MAKING A LEFT TURN I SEEMED TO LOOSE CONTROL OF THE STEERING AND HIT THE OPPOSITE CURB SO HARD THAT A LARGE CHUNK WAS TORN IN BOTH PASSENGER SIDE TIRES. I WAS DRIVING ON A SUBURBAN STREET AND HAD A LEFT TURN TRAFFIC SIGNAL. I DID NOT KNOW HOW IT HAPPENED AND CALLED AAA TO BE TOWED TO A STATION AND HAD TO PURCHASE TWO NEW TIRES.

POWER STEERING WENT OUT WITHOUT WARNING WHILE DRIVING.

THE TAKATA RECALL HAS RENDERED MY FRONT PASSENGER SIDE SEAT UNUSABLE FOR FEAR OF MY PASSENGERS BEING IMPACTED BY SHRAPNEL SPRAYING OUT OF WHAT SHOULD HAVE BEEN A RELIABLE SAFETY FEATURE. NEARLY FOUR MONTHS SINCE THE ISSUE WAS DISCOVERED THERE HAS BEEN NO FURTHER COMMUNICATION FROM FORD ABOUT A FIX. I CAN'T HELP BUT FEEL THE SAFETY RATINGS FOR THESE CARS ARE A JOKE IF AIR BAGS THAT BEHAVE MORE LIKE FRAGMENTATION GRENADES ARE NOT CONSIDERED A TOP PRIORITY.

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING 55 MPH, THE VEHICLE DECELERATED AND THE POWER TRAIN WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO REPAIR THE THROTTLE BODY; HOWEVER, THE CONTACT WAS INFORMED THAT THE REPAIR WAS NOT PART OF A RECALL AND WAS OUTSIDE OF THE EXTENDED WARRANTY DUE TO THE VEHICLE BEING A HYBRID. THE CONTACT WAS INQUIRING ABOUT REIMBURSEMENT ELIGIBILITY. THE FAILURE MILEAGE WAS 37,500. THE CONSUMER STATED SHE IMMEDIATELY LOST SPEED AND HAD TROUBLE ACCELERATING. UPDATED 10/27/16.*JB..UPDATED 12/20/16 *BF *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE REMEDY WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED AND THE WRENCH WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE RESTARTED NORMALLY AND WAS TAKEN TO THE DEALER THE FOLLOWING DAY, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

DRIVER'S DOOR LATCH FAILED -- UNABLE TO LOCK DRIVERS DOOR, UNABLE TO OPEN DOOR USING INSIDE DOOR HANDLE.

DRIVING ON A HIGHWAY MY CAR WENT FROM 65 MPH TO 30-35 UNEXPECTEDLY. IT WOULD NOT RESPOND TO THE GAS PEDDLE AT ALL AND A LARGE ORANGE WRENCH ICON APPEARED ON DASHBOARD. LUCKILY I WAS ABLE TO GET TO THE SHOULDER AND RESTART THE CAR. I CALLED FORD AND WAS TOLD THIS WAS A KNOWN ISSUE BUT A RECALL WAS NOT ISSUED DUE TO IT BEING A "NON CRITICAL" ISSUE. THEY ALSO SAID THIS PARTICULAR ISSUE WAS TESTED ON THE HYBRID MODEL BUT NOT FOUND TO BE A PROBLEM. THEY TOLD ME FORD DID OFFER AN EXTENDED WARRANTY FOR THIS ISSUE FOR NON-HYBRID FORD FUSIONS, BUT SINCE I WAS A HYBRID OWNER I WAS OUT OF LUCK. I HAD TO PAY $400 TO HAVE MY CAR REPAIRED FOR THEIR KNOWN ISSUE. WHEN I CALLED FORD CUSTOMER SUPPORT I WAS TREATED VERY RUDELY AND WAS TOLD THAT "THE NHTSA DID A THOROUGH INVESTIGATION AND THE HYBRID WAS NOT FOUND TO HAVE THIS ISSUE AND THAT THIS PARTICULAR ISSUE WAS NOT CRITICAL". IT'S NOT CRITICAL NOW SINCE NO ONE GOT KILLED/HURT. IT WAS LUCK I WAS ABLE TO GET OFF THE HIGHWAY WITHOUT ISSUE. I'M NOW AFRAID TO DRIVE THIS CAR FOR FEAR THIS WILL HAPPEN AGAIN. I HOPE SOMETHING IS DONE ABOUT THIS BEFORE SOMEONE DOES GET HURT OR WORSE AS A RESULT OF THIS "NON CRITICAL" ISSUE. THERE ARE MANY WEBSITES FOR THIS ISSUE: HTTP://WWW.FORDPROBLEMS.COM/TRENDS/ELECTRONIC-THROTTLE-BODY/

WHILE ON TRAVEL, I WENT TO START MY CAR AND GOT A WARNING MESSAGE THAT THE POWER STEERING NEEDED TO BE SERVICED. THERE WAS NO EARLIER INDICATION (NOISE, PERIODIC FAILURE, ETC.) THAT POWER STEERING WAS ON THE WAY OUT. THANKFULLY I WAS NOT DRIVING AT THE TIME. ONLINE RESEARCH REVEALED A RECALL FOR NEARLY ALL LATER MODELS 2011-2015, BUT NOT MINE FOR THE EXACT SAME ISSUE.

MY DAUGHTER WAS DRIVING THE VEHICLE IN LOS ANGELES ON A ONE-WAY STREET IN THE HILLS AND HEARD A LOUD NOISE RIGHT BEFORE THE STEERING WHEEL LOCKED ON HER. THE 'SERVICE POWER STEERING NOW" RED LIGHT CAME ON BUT THE STEERING WHEEL WOULD NOT MOVE. THE CAR WAS TOWED INTO GALPIN FORD. GALPIN QUOTED $2200.00 TO REPAIR AND SUGGESTED THAT I CALL FORD CUSTOMER SERVICE. A COUPLE OF CALLS INTO FORD YIELDED TWO APOLOGIES AND SAID THAT THE CAR IS NOT PART OF THE MAJOR RECALL AND THEREFORE NOT UNDER WARRANTY. THIS YEAR AND MODEL HAS THE WORST NUMBER OF COMPLAINTS FOR STEERING WHEEL

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE NORMALLY AND WAS VERY SLUGGISH. THE POWER TRAIN WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. AFTER RESTARTING THE VEHICLE, THE FAILURE WOULD GO AWAY, BUT WOULD RECUR SHORTLY AFTERWARDS. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 131,000. ..UPDATED 10/28/16 *BF *TR

DRIVING ON HIGHWAY W/ CRUISE CONTROL ENGAGED AT 65 MPH SPEED. SUDDENLY CAR LOSES COMPLETE ACCELERATION & PROPULSION ABILITY, RESULTING IN CAR TO SLOW DOWN RATHER SUDDENLY. I WAS ABLE TO PULL ONTO OFF RAMP IN MY CASE, BUT IF I WAS IN A DIFFERENT LOCATION, I WOULD HAVE DEFINITELY BEEN IN A VERY DANGEROUS SITUATION/SERIOUS ACCIDENT. I TURNED OFF VEHICLE AND RESTARTED THE VEHICLE A FEW MINUTES LATER. PROCEEDED TO THE HIGHWAY AGAIN, EXPERIENCED THE PROBLEM AGAIN, THIS TIME I WAS ONLY ABLE TO PULL OVER TO THE LEFT SHOULDER, WHICH WAS QUITE NARROW TO BEGIN WITH."WRENCH SYMBOL" APPEARED THE SECOND TIME AND STAYED ON WITH CHECK ENGINE LIGHT ON. CAR WAS UNSAFE TO DRIVE FURTHER. THE CHECK ENGINE TROUBLE SHOOTING CODES I HAD WERE P2111 AND P2112. CAUSE OF THIS ISSUE IS KNOWN TO FORD MOTOR BUT THEY REFUSE TO INCLUDE HYBRID CARS IN THEIR "CONSUMER SATISFACTION PROGRAM 13N03". THROTTLE BODY CONTROL MODULE SENOR, INCLUDING THE ENTIRE ASSEMBLY IS DEFECTIVE AS FORD HAS AGREED TO REPLACE THIS ON MILLIONS OF CARS ACROSS VARIOUS MODEL YEARS, INCLUDING THE FUSION 2010, BUT NOT FUSION HYBRID VERSIONS. FORD STATES THEY WILL NOT REPAIR PROBLEM THAT I EXPERIENCED RECENTLY UNDER THIS ESTABLISHED PROGRAM WHICH NHTSA WAS PROPONENT FOR. THE DEFECTIVE PART IN QUESTION IS THE THROTTLE BODY ASSEMBLY AND SENSOR WHICH IS NO DIFFERENT THAN THE PART IN THE NON-HYBRID VERSION FOR THE SAME MODEL YEAR. REAL HAZARD TO DRIVER AND I WAS LUCKY THAT I WAS NOT REAR ENDED AS A RESULT OR IN A SERIOUS CAR ACCIDENT FROM THIS

TAKATA RECALL. RECEIVED "SAFETY RECALL NOTICE 16S26/NHTSA16V-384 WARNING RUPTURED INFLATOR COULD CAUSE "DEATH." YET FORD DEALER HAS NO PARTS AND FORD SAYS NO IDEA WHEN PARTS WILL ARRIVE AND THAT "CAR IS SAFE TO DRIVE". HAVE LARGE FAMILY AND CANNOT USE CAR BECAUSE OF THIS. NO LOANERS AVAILABLE.

I WAS DRIVING AT ABOUT 45MPH ON A CITY STREET AND A BICYCLIST PULLED IN FRONT OF MY CAR. I HAD TO SLAM ON THE BRAKES TO AVOID HITTING HIM. I WAS ABLE TO AVOID AN ACCIDENT, BUT THE ABS LIGHT CAME ON AND THE BRAKES WERE NOT RESPONDING AS USUAL. I HAD TO PUSH DOWN ALL THE WAY ON THE BRAKE PEDAL FOR THE CAR TO SLOW AT ALL. I WAS TOLD THAT BECAUSE I SLAMMED ON THE BRAKES IT CAUSED AN INTERNAL FAULT WITH THE ABS MODULE. THE SERVICE DEPARTMENT DID NOT SEEM CONCERNED THAT THE BRAKES HAD FAILED AND I WAS TOLD THAT SLAMMING ON THE BRAKES COULD TYPICALLY CAUSE THIS TYPE OF FAILURE WITH THE COMPUTER SYSTEM.