Page 6 of 11 · complaints 251–300 of 510

2010 Ford Fusion Hybrid complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Power Train
Filed Oct 24, 201740,000 milesFL

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING, THE VEHICLE INADVERTENTLY BEGAN TO SHAKE VIOLENTLY AND LOST POWER. THE WAS ABLE TO PULL THE VEHICLE OVER AND THE POWER TRAIN FAULT AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PRESTIGE FORD (17701 US-441, MT DORA, FL 32757 (352) 357-5522) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY POWER TRAIN MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

Air Bags
Filed Oct 24, 201775,000 milesSC

TAKATA RECALL. I RECEIVED THE RECALL NOTICE IN JULY 2016 AND I AM STILL WAITING ON THE REPLACEMENT PART. I HAVE NOT BEEN ABLE TO DRIVE MY VEHICLE SAFELY WITH A PASSENGER SINCE.

Air Bags
Filed Oct 20, 2017FL

AIRBAG RECALL

Air Bags
Filed Oct 19, 2017FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ENGLEWOOD FORD (1908 S MCALL RD, ENGLEWOOD, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Oct 16, 2017OR

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR.THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2016. THE DEALER (LITHIA FORD LINCOLN OF ROSEBURG, 1650 NE STEPHENS ST, ROSEBURG, OR, 97470, 541-537-4643) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Engine
Filed Oct 9, 201792,350 milesKY

STARTING JULY 2017 I NOTICED THAT MY THE GASOLINE ENGINE OF FUSION HYBRID HAD DEVELOPED A NOTICEABLY "ROUGH" IDLE WHEN IT CAME ON. IT ALSO RAN "ROUGH" AND HAD AN UNEVEN THROTTLE RESPONSE. A YELLOW WRENCH WOULD ALSO APPEAR OCCASIONALLY ON THE DISPLAY PANEL. THE OWNERS MANUAL INDICATED A "THROTTLE CONTROL/POWERTRAIN MALFUNCTION"AND RECOMMENDED CONTACTING THE AUTHORIZED DEALER. BILL COLLINS FORD IN LOUISVILLE ,KY CHECKED AND RAN DIAGNOSTICS BUT COULD NOT FIND ANYTHING WRONG. ON SEPTEMBER 25, WHILE DRIVING TO WORK IN THE MORNING THE CAR EXPERIENCED A SUDDEN DRASTIC DROP IN SPEED GOING FROM ABOUT 65MPH TO ABOUT 30MPH. THE CAR BECOME UNRESPONSIVE TO THE THROTTLE. THE GASOLINE ENGINE HAD COMPLETELY SHUT DOWN AND THE CAR WAS LIMPING ALONG POWERED BY THE ELECTRIC ENGINE. BOTH THE WRENCH AND THE CHECK ENGINE INDICATORS LIT UP ON THE DISPLAY AND STAYED ON. LUCKILY I MADE IT OFF THE EXPRESSWAY AND GOT TO WORK. THIS WAS VERY SCARY AND I WAS LUCKY TO NOT BE REAR ENDED OR CRASHING THE CAR. WHEN I ATTEMPTED TO RESTART AFTER ABOUT THREE HOURS THE THE GASOLINE ENGINE CAME BACK ON BUT WITH A VERY "ROUGH" IDLE. I WAS ABLE TO DRIVE THE CAR TO THE DEALERSHIP. THIS TIME THEY DIAGNOSED A PROBLEM WITH THE ELECTRONIC THROTTLE BODY AND FOR ABOUT $600 REPLACED THE ETB, CLEANED THE "MASS AIR FLOW SENSOR" AND "REPROGRAMMED THE COMPUTER". HOWEVER, THE THE CAR CONTINUES TO IDLE "ROUGH" AND HAS POOR THROTTLE RESPONSE, WHICH WERE ISSUES THE CAR HAD LEADING INTO THE LOSS OF POWER ON THE EXPRESSWAY. THE DEALERS

Steering
Filed Oct 3, 201781,000 milesCA

WHEN I STARTED THE ENGINE I GOT A POWER STEERING ASSIST FAULT WARNING ON MY DASH AND HAD NO POWER STEERING. HAD IT TOWED TO MY MECHANIC, HE TOLD WIRING HAD BEEN CHEWED BY A RODENT. HE REPAIRED THE WIRING BUT IT STILL WOULDN'T WORK. HAD IT TOWED TO DEALER AND STEERING UNIT WAS REPLACED ABOUT $2000. THREE WEEKS LATER SAME WARNING WHEN I WENT TO START IT. TOWED TO DEALER AGAIN, TOLD FAULTY PART, WOULD BE REPLACED UNDER WARRANTY, NO CHARGE. WENT DOWN TO LOOK AT CAR AND ASKED ABOUT PRO-ACTIVELY USING RODENT TAPE BEFORE INSTALLING NEW PART AS A PRECAUTION TO PREVENT ANY FUTURE PROBLEMS. WAS SHOWN THAT THERE WASN'T ANY VISIBLE DAMAGE. CALLED ME THE NEXT DAY TO TELL ME THERE WAS RODENT DAMAGE TO WIRING HARNESS THAT THEY HADN'T SEEN, THAT THEY HAD CUT OPEN THE WIRING COVER AND FOUND THE WIRES CHEWED. MY QUESTION AS TO HOW THEY KNEW TO CUT OPEN THE SHROUD TO FIND THE CHEWED WIRES IN THE SHROUD WAS ANSWERED THAT THERE WAS A "PIN-HOLE" "TOOTH-HOLE" IN THE SHROUD, BUT 3 OF THE 4 WIRES WERE SEPARATED. . THEY COULD TRY TO FIX WIRING FOR ABOUT $400.00. SPOKE TO SERVICE MANAGER AND HE AGREED TO REPAIR IT AND ABSORB THE $400, AS IT WAS ABOUT 3 HOURS LABOR AND WOULD ONLY "COST" THE DEALER ABOUT $60.00. NEXT DAY HE CALLED TO SAY THEY REPAIRED THE WIRING BUT STILL DIDN'T WORK, SO THEY WOULD HAVE TO REPLACE THE PART AND IT WOULD COST ME ANOTHER $1,997.80. THIS WAS FRIDAY AND I SAID I'D CALL HIM ON MONDAY. I THINK IT IS ABSURD THAT A CONSUMER IS FORCED INTO A $2000 REPAIR FOR A WIRE, AND BELIEVE TH

Service Brakes
Filed Oct 2, 201760,000 milesGA

VEHICLE HAD BRAKE FAILURE WHILE IN OPERATION ON OCT. 1, 2017. SUDDEN LOSS OF RESPONSE TO PRESSURE ON THE BRAKE PEDAL, EXTREME DIFFICULTY BRING VEHICLE TO A STOP. OCCURRED WHILE IN MOTION WHILE DRIVING STRAIGHT ON A CITY STREET. CHECK BRAKE LIGHT, ABS WARNING, AND SKID WARNING LIGHTS ALL CAME ON. THIS COULD BE A LIFE THREATENING HAZARD HAD BRAKE FAILURE OCCURRED IN DECELERATION FROM HIGH SPEED OR DURING A CRITICAL TRAFFIC SITUATION. INJURY OR DEATH WOULD HAVE BEEN IMMINENT FROM A VEHICLE CRASH OR COLLISION. SERVICE CENTER CLAIMS THIS WAS A FAILURE OF BOTH THE ABS CONTROL MODULE AND CONTROL MODULE VALVE. MANY VERY SIMILAR DESCRIPTIONS OF COMPLAINTS ABOUT BRAKE FAILURE ARE FOUND FOR THE 2010 FORD FUSION HYBRID USING AN ON-LINE SEARCH, INCLUDING OBVIOUS RISKS FOR COLLISION, CRASHES, AND INJURIES. THIS NEEDS TO BE RECALLED AND REPAIRED IMMEDIATELY.

Steering
Filed Sep 22, 2017110,000 milesAE

STEERING WENT OUT WHILE DRIVING AND NOW AM UNABLE TO STEER VEHICLE.

Service Brakes
Filed Sep 16, 201771,000 milesOK

BRAKES STOPPED WORKING WHILE DRIVING ON A CITY STREET. EXTREME PRESSURE ON THE PEDAL WAS REQUIRED TO SLOW THE CAR.

Engine
Filed Aug 29, 201783,000 milesFL

THE CAR WAS MOVING AT 40 MPH IN A STRAIGHT LINE ON A FLAT ROAD AND THE RTT LIGHT AND TWO WRENCHES CAME ON AND SPEED DROPPED TO 30 MPH AND NO MATTER WHAT, SPEED WOULD NOT INCREASE. STOPPING AND TURNING THE KEY ON AND OFF SOLVED PROBLEM FOR A SHORT TIME THEN HAPPEN AGAIN. FORD HAS RECALL FOR THROTTLE BODY EXCEPT FOR HYBRIDS WHY? CAR HAS 83,000 MILES

Electronic Stability Control (esc)
Filed Aug 27, 201796,395 milesNC

I GOT A SLOW FLAT WHILE DRIVING MY 2010 FORD FUSION HYBRID, WHICH ENGAGED THE "LOW TIRE PRESSURE" WARNING ON THE IN-DASH MESSAGE CENTER. SOON AFTER THAT NOTIFICATION APPEARED THE "SERVICE POWER STEERING NOW" (IN RED TEXT, SO DEFINITELY NOT GOOD) AND "SERVICE ADVANCETRAC" (IN YELLOW) MESSAGES FOLLOWED. I PULLED INTO A GAS STATION TO CHECK THE TIRE, AND UPON RESTARTING THE CAR REALIZED I NOW HAD NO POWER STEERING. AFTER CHANGING THE TIRE THE MESSAGES REMAINED AND POWER STEERING WAS STILL GONE. I DROVE THE HOBBLED CAR (LUCKILY IN A STRAIGHT LINE) TO THE NEARBY HUNTERSVILLE FORD DEALERSHIP, WHERE IT SITS IN THE OVERNIGHT LOT NOW AWAITING THE BAD NEWS. HOW IS SUCH A DANGEROUS ISSUE, ALREADY IDENTIFIED WITHIN THE SAME PRODUCT LINE AND GENERATION, NOT BEING DEALT WITH EQUALLY ACROSS THE LINEUP?

Air Bags
Filed Aug 25, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED VISTA FORD LINCOLN WOODLAND HILLS AT (818) 884-7600 (LOCATED AT 21501 VENTURA BLVD, WOODLAND HILLS, CA 91364) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Steering
Filed Aug 22, 2017100,000 milesAZ

A TIRE GOT LOW AND THEN OUR POWER STEERING FLUID WENT OUT. THE CAR WAS PARKED. I NOTICED THE TIRE WAS GOING FLAT SO I WENT TO START IT, BUT THE STEERING WAS SO STIFF THAT I COULDN'T EVEN TURN OUT OF THE PARKING SPOT.

Engine
Filed Aug 22, 201788,108 milesGA

MY FORD FUSION HYBRID 2010 STALLED WITHOUT ANY WARNING IN THE 5TH LANE OF I-85 IN ATLANTA. MY WIFE, THE RESPONDING POLICE OFFICER, AND MYSELF WERE IN GRAVE DANGER BECAUSE OF THIS. WE WERE BLESSED AND FORTUNATE THAT AN OFFICER HAPPENED TO BE VERY CLOSE WHEN OUR CAR SUDDENLY DIED IN THE MIDDLE OF THE INTERSTATE. THE INTERSTATE TRAFFIC WAS HEAVY - BUT SLOW MOVING DUE TO CONSTRUCTION. THE OFFICER RESPONDED - LITERALLY - WITHIN SECONDS SINCE HE SAW WHAT WAS HAPPENING. HE PLACED HIS CAR BEHIND OURS WITH HIS LIGHTS FLASHING. THE THE OFFICER AND I HAD TO PUSH MY VEHICLE OFF TO THE SIDE. WE WERE ALL IN GRAVE DANGER! AS THE OFFICER WAS CALLING FOR HELP AND A WRECKER, MY CAR SUDDENLY BEGAN WORKING AFTER SEVERAL MINUTES. THIS WAS AN EXTREMELY DANGEROUS SITUATION. I THEN RESEARCHED THIS PROBLEM ON THE INTERNET AFTER I RETURNED HOME ONLY TO DISCOVER THAT MANY OTHER FORD FUSION OWNERS HAVE EXPERIENCED THE SAME PROBLEM OF RANDOM STALLING. THIS IS TOTALLY UNACCEPTABLE! WHAT IS FORD WAITING FOR TO RECALL THIS VEHICLE?? I HAVE NO CONFIDENCE DRIVING THIS CAR NOW. IT'S ONLY A MATTER OF TIME UNTIL A TRAGEDY OCCURS BECAUSE OF THIS. (IF IT HASN'T HAPPENED ALREADY)

Vehicle Speed Control
Filed Aug 15, 201766,000 milesMA

STARTING IN LATE JULY, 2017, THE CAR STALLS WHEN BEING DRIVEN RELATIVELY SLOWLY. SOMETIMES A WHEEZING NOISE CAN BE HEARD AT THE TIME OF STALLING. OVER THE LAST APPROX. 2+ WEEKS, THE FREQUENCY OF STALLING HAS INCREASED, BUT IT SEEMS ERRATIC OR RANDOM. THE CAR DOES START RIGHT UP AGAIN AFTER SUCH AS STALL, BUT I AM AFRAID TO DRIVE AT HIGHWAY SPEEDS. UNFORTUNATELY, THE FORD DEALER TO WHOM I TOOK IT COULD NOT REPRODUCE OR DIAGNOSE THE PROBLEM AND DOESN'T WANT TO CONSIDER LOOKING INTO IT.

Steering
Filed Aug 11, 201793,000 milesVA

MY 2010 FORD FUSION HYBRID SUDDENLY LOST POWER STEERING ON 08/10/2017. THE 'SERVICE POWER STEERING NOW' WARNING LIGHT CAME ON. MY SON WAS FORTUNATELY IN A PARKING LOT AND NOT A HIGHWAY WHEN THIS OCCURRED AS HE LOST ALL ABILITY TO TURN THE VEHICLE. I HAD THE CAR TOWED TO A LOCAL FORD DEALERSHIP. I READ UP ABOUT RECALLS BUT THE DEALERSHIP SAID THIS WAS ONLY FOR 2011 AND 2012 FORD FUSIONS. THE CAR HAS BEEN OPERATED ON ROADS AND HIGHWAYS THROUGHOUT AND NEVER TAKEN OFFROAD. THE DEALERSHIP SAYS I HAVE TO REPLACE THE THE STEERING GEAR AND RACK ASSEMBLY AT A COST OF $2000. THIS IS A FAULTY PART AND THE CAR CANNOT BE DRIVEN WITHOUT A REPLACEMENT. I KNOW THERE IS AN OPEN NHTSA INVESTIGATION THAT HOPEFULLY WILL BE CONCLUDED SOON. I HAVE NO CHOICE BUT TO PAY FOR THE REPAIR AND HOPE FOR REIMBURSEMENT FROM FORD FOR THIS FAULTY PART LATER.

Engine
Filed Aug 10, 201785,000 milesTX

HAD TO REPLACE FRONT WHEEL BEARINGS 1000+ AFTER ONLY 80,000 MILES. ADDITIONALLY, HAD TO REPLACE A SPEAKER FOR THE BACK UP SYSTEM. WHAT KIND OF IDIOTS ARE THEY. SAFETY ISSUE: I ALSO TO HAVE THROTTLE BODY WORK DONE 2 YEARS AGO AND THE LAST 10 DAYS, 31 JULY TO 9 AUG, HAVE HAD 6 EPISODES OF THE WRENCH LIGHT COMING ON WITH TWO OF THEM RESULTING IN SUDDEN DECELERATION ON THE FREEWAY.

Air Bags
Filed Aug 10, 2017TX

FORD HAS YET TO NOTIFY THAT PARTS ARE READY FOR THE AIRBAG RECALL. LETTER DATED 2016 JULY 16? WHAT DO I HAVE TO DO? DRIVE IT UNTIL IT EXPLODES . A YEAR SHOULD BE MORE THAN ENOUGH TO GET REPLACEMENT PARTS.

Engine
Filed Aug 8, 2017137,060 milesWA

WHILE DRIVING AT 65 MPH YELLOW WRENCH LIGHT APPEARED AND VEHICLE LOST ALL POWER. THIS WAS ON A BUSY HIGHWAY. PULLED OVER AND RESTARTED CAR. VEHICLE OPERATED SMOOTHLY. TWO DAYS LATER SAME ISSUE, NOW WITH YELLOW WRENCH AND CHECK ENGINE LIGHT. VEHICLE WILL NOT ACCELERATE ABOVE 30 MPH. I TOOK MY VEHICLE TO LOCAL AUTO PARTS STORE AND PULLED CODES MYSELF (115) DOLLARS CHEAPER THEN THE DEALERSHIP WOULD HAVE DONE IT. THROTTLE BODY CONTROL FAILURE. THIS IS THE SAME ENGINE THAT HAS EXTENDED WARRANTY FOR ALOT OF VIN NUMBERS BUT MY CAR HAS THIS ISSUE AMD ISNT COVERED.

Steering
Filed Aug 6, 2017140,000 milesAR

WHILE DRIVING THIS VEHICLE, IT BECAME VERY DIFFICULT TO STEER THE CAR. WE WERE TOLD THE POWER STEER NEEDS TO BE FIXED. THERE WAS NO WARNING SIGN, IT JUST HAPPENED ALL OF A SUDDEN. IT COULD HAVE CAUSED A WRECK BECAUSE MY 19 YEAR OLD WAS DRIVING AT THE TIME. IT IS ESPECIALLY DIFFICULT TO STEER WHILE PRESSING THE BRAKES. VERY UNSAFE.

Air Bags
Filed Jul 28, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED THAT THERE WAS A RANDOM FUEL LEAK THAT CONTINUED TO PROGRESS. THE DEALER (FORD OF ESCONDIDO, 1717 AUTO PARK WAY, ESCONDIDO, CA 92029, (760) 745-3361) ATTEMPTED TO ORDER THE PART SEVERAL TIMES, AND HAD TWO ESTIMATED SHIPMENT DATES. THE MOST RECENT DATE WAS AUGUST 27, 2017. THE MANUFACTURER WAS UNABLE TO PROVIDE A REASONABLE TIME FRAME TO SUPPLY THE PART TO THE DEALER. THE VEHICLE REMAINED PARKED SINCE MAY OF 2017. THE CONTACT HAD TO OBTAIN A RENTAL VEHICLE DUE TO THE DELAY FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND THE CONTACT WAS STILL WAITING FOR THE PART MONTHS LATER. IN ADDITION, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND WAS UNCERTAIN AS TO WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED TO THE DEALER. THE CONTACT STATED THAT THE AIR BAG OFF INDICATOR KEPT RANDOMLY ILLUMINATING WHILE WAITING FOR THE PART FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/27/17*LJ THE CONSUMER STATED A NEW GAS TANK AND A NEW CAR BATTERY WERE INSTALLED IN THE VEHICLE.*JS *TR

Steering
Filed Jul 28, 201783,000 milesOK

CAR TOLD ME TO PULL OVER SAFELY. EVERYTHING LOCKED UP. THE STEERING WHEEL GOT REAL TIGHT AND WOULD NOT TURN. I TOOK IT TO A FORD DEALERSHIP TO HAVE FIXED AND THEY SAID THE POWER STEERING BOX WENT OUT. THE CAR WAS IN MOTION. I WAS ON MY WAY TO WORK.

Service Brakes
Filed Jul 27, 2017110,705 milesOR

POWER BRAKING FUNCTION FAILED AS I PULLED FROM CURB AND STARTED DRIVING DOWN MY RESIDENTIAL STREET. INSTRUMENT PANEL BRAKE WARNING LIGHTS ON CAME ON AND VERY HEAVY PRESSURE ON BRAKE PEDAL REQUIRED TO STOP CAR AS I APPROACHED A STOP SIGN. FORD SERVICE SHOP DIAGNOSED PROBLEM TO BE A FAILED ABS MODULE. THE CAR HAS ONLY 110705 MILES ON IT. THE REPAIR COST $765.09 FOR PART PLUS $471.83 FOR LABOR AND FEES. THIS COMPONENT FAILURE COULD HAVE BEEN EXTREMELY DANGEROUS AS HIGHWAY SPEED.

Service Brakes
Filed Jul 26, 201789,000 milesAZ

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHEN ATTEMPTING TO APPLY THE BRAKES, THE VEHICLE FAILED TO STOP UNLESS THE BRAKE PEDAL WAS DEPRESSED AGGRESSIVELY TO THE FLOORBOARD. THE CONTACT TOOK THE VEHICLE TO THE SUTTON FORD DEALER WHERE THE BRAKE BOOSTER WAS REPLACED. THE CONTACT STATED THAT THE FAILURE RECURRED TWICE AND THE DEALER REASSEMBLED THE NEW BRAKE BOOSTER UNTIL THE BRAKES FUNCTIONED PROPERLY. THE FAILURE RECURRED AGAIN AND THE CONTACT RELOCATED SOME TIME AFTERWARDS. THE CONTACT TOOK THE VEHICLE TO THE EARNHARD FORD DEALER WHO ALSO REPLACED THE BRAKE BOOSTER, BRAKE HARNESS, AND COMPUTER MODULE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE IN REFERENCE TO THE FIRST OCCURRENCE AND ASSISTED WITH THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE RECURRING FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.

Air Bags
Filed Jul 25, 2017TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (COVERT FORD IN AUSTIN, TX) WHERE IT WAS CONFIRMED THAT THE REMEDY PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT DID NOT CALL THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jul 25, 2017PA

TAKATA RECALL. THIS RECALL HAS BEEN IN EFFECT FOR MORE THAN A YEAR, WITH NO REMEDY YET AVAILABLE. THIS IS NOT ACCEPTABLE NOR APPROPRIATE. HAVING A PASSENGER VEHICLE IN WHICH IT IS UNSAFE FOR THE FRONT PASSENGER SEAT OCCUPIED IS RIDICULOUS AND NOT CONSISTENT WITH THE INTENDED USE OF THE VEHICLE.

Air Bags
Filed Jul 11, 2017CA

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AIRPORT MARINA FORD OF LOS ANGELOS, CALIFORNIA, LOCATED AT 5880 WEST CENTINELA AVE, 90045) STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE CONTACT WOULD RECEIVE A LETTER FROM THE DEALER ONCE THE PARTS BECAME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Power Train
Filed Jul 9, 201734,900 milesWA

VEHICLE HAS 34,900 MILES AND NOW EXPERIENCING A POWERTRAIN WARNING LIGHT AFTER DRIVING AT 55 MPH FOR 8 MILES. VEHICLE IS 'MISSING' AND LOOSED POWER DOWN TO 35-40 MPH. PULLED OFF AND TURNED OFF ENGINE AND THE LIGHT STAYED OFF FOR ONE DAY AND CAME BACK ON AND LOST POWER AGAIN AFTER ABOUT THE SAME DISTANCE ON HIGHWAY. AFRAID TO DRIVE ON HIGHWAY. TRYING TO GET TO THE DEALER.

Air Bags
Filed Jul 6, 2017142,300 milesOK

AS I WAS DRIVING TO THE STORE THE POWER STEERING SERVICE LIGHT CAME ON AND THE SERVICE ADVANCE TRAC AND IT BECOME HARD TO STEER.. SO NOW ITS PARKED BECAUSE DEALERSHIP SAID IT WOULD COST $1500 TO FIX WHICH I DON'T HAVE .. AFTER RESEARCH MOST MODELS JUST 2011 AND UP HAVE THIS RECALL. I THINK 2010 SHOULD ALSO BE A RECALL THEIR ARE SEVERAL COMPLAINTS ABOUT IT

Fuel/Propulsion System
Filed Jul 6, 201777,000 milesTX

CAR SUDDENLY LOOSES POWER AT HIGHWAY SPEED. DIAGNOSED AS THROTTLE BODY FAILURE AND REPLACED BY DEALER. FORD COVERS NON HYBRID MODELS WITH REPLACEMENT AT N/C TO OWNERS BUT EXCLUDES HYBRID COVERAGE FOR SAME PART ON SAME ICE ENGINE WITH SAME SYMPTOMS. SUDDEN LOSS OF POWER AT HIGHWAY SPEEDS IS EXTREMELY DANGEROUS ESP IN URBAN TRAFFIC SITUATION AND THIS SHOULD BE A MANDATORY RECALL.

Air Bags
Filed Jul 1, 2017TX

TAKATA RECALL - FAILURE TO TIMELY REMEDY DESPITE BEING IN A HIGH HUMIDITY AREA OF HOUSTON, TEXAS AND THE CAR BEING A 2010

Air Bags
Filed Jun 22, 2017CA

TAKATA RECALL- I AM CONCERNED THAT THIS RECALL IS TAKING SO LONG AND EVERYTIME WE DRIVE OUR VEHICLE WE ARE IN HARMS WAY. I DO NOT UNDERSTAND HOW IT COULD TAKE SUCH A LONG TIME TO MAKE THIS REPAIR.

Steering
Filed Jun 20, 2017135,000 milesCA

ON TWO OR THREE OCCASIONS AFTER STARTING THE CAR AND SHIFTING INTO DRIVE, A WARNING LIGHT CAME ON STATING "POWER STEERING ASSIST FAILURE" AND I COULD TELL THE CAR HAD NO POWER STEERING. EACH TIME I WOULD SHUT THE ENGINE OFF, RESTART THE VEHICLE, AND THE PROBLEM WAS RECTIFIED. ON JUNE 1, 2017, THE SAME PROBLEM OCCURRED BUT THIS TIME THE POWER STEERING NEVER RETURNED. I CALLED A FORD DEALER AND EXPLAINED THE PROBLEM AND A SERVICE TECHNICIAN GAVE ME A SUGGESTION TO DISCONNECT AND THEN CONNECT THE BATTERY. THIS DID NOT HELP. I BROUGHT THE CAR INTO THE DEALERSHIP FOR REPAIR AND THEY FOUND THE WHOLE STEERING ASSEMBLY NEEDED TO BE REPLACED COSTING IN THE NEIGHBORHOOD OF $1750. AFTER READING NUMEROUS REPORTS OF THE SAME PROBLEM ON THE INTERNET I DECIDED TO FILE A COMPLAINT TO FORD AND ALSO TO ANY CONSUMER PROTECTION AGENCIES.

Air Bags
Filed Jun 19, 2017CA

2010 FORD FUSION. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR PASSENGER SIDE AIR BAG INFLATOR RECALL NOTICE. *LD UPDATED 06/19/2017*JS

Air Bags
Filed Jun 19, 2017TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (NORTH CENTRAL FORD 1819 N. CENTRAL EXPY, RICHARDSON, TX, 75080) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/18/17*LJ *CN

Air BagsCrash1 injured
Filed Jun 14, 201758,000 milesMA

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING AT 25 MPH, ANOTHER VEHICLE STRUCK THE VEHICLE'S REAR DRIVER'S SIDE. THE DRIVER'S SIDE AIR BAG FAILED TO DEPLOY. THE DRIVER WAS UNSURE OF HER INJURIES AND SUFFERED MILD CHEST PAIN. THE DRIVER DID NOT SEEK IMMEDIATE MEDICAL ATTENTION BUT MENTIONED DOING SO IN THE FUTURE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A POLICE STATION. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. UPDATED 08/04/17*LJ THE CONSUMER STATED THE WRONG AIRBAG DEPLOYED. THE PASSENGER'S SIDE AIRBAG DEPLOYED, BUT THE VEHICLE WAS STRUCK ON THE DRIVER'S SIDE. THE VEHICLE WAS TOTALED. *JS

Structure › Body
Filed Jun 10, 2017120,000 milesNY

WHEN THE BATTERY INSTANTLY DIED, I WAS LOCKED IN THE CAR AND HAD TO WAIT TILL THE BATTERY BUILT UP BEFORE I COULD REMOVE MYSELF FROM THE CAR. THE DOORS WOULD NOT OPEN. RECENTLY, I COULD NOT GET OUT OF THE DRIVERS SIDE DOOR BECAUSE THE LATCH INSIDE WOULD NOT OPEN THE DOOR, I HAD TO ROLL DOWN THE WINDOW AND REACH OUT TO OPEN THE DOOR. THE MECHANIC CALLED FORD AND THEY SAID THEY HAD MANY PROBLEMS WITH THE PLASTIC PIN IN THE LATCH BREAKING IN MANY OF THE VEHICLES AND COMMONLY HAVE TO BE REPLACED. THIS IS UNACCEPTABLE IN CASE OF AN EMERGENCY.

Steering
Filed May 30, 201775,000 milesCA

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE BACKING OUT OF A DRIVEWAY WITHOUT WARNING, THE POWER STEERING FAILED. THE CONTACT STATED THAT THE VEHICLE BECAME DIFFICULT TO OPERATE. THE CONTACT STATED THAT THE VEHICLE WAS CYCLED OFF AND THEN ON; HOWEVER, THE POWER STEERING STILL FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE LOCAL DEALER TO BE DIAGNOSED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

Air Bags
Filed May 30, 201769,000 milesCA

TAKATA RECALL: THE FORD RECALL NUMBER IS 16S26 TO REPLACE THE PASSENGER AIRBAG. THE RECALL WAS ANNOUNCED ON 06-01-16. ONE YEAR AGO. THE FORD FUSION IS 8 YEARS OLD. STILL NO PARTS AVAILABLE. WHAT DOES IT TAKE TO GET A REPLACEMENT AIR BAG? WILL A REPLACEMENT AIRBAG EVER BE AVAILABLE? WHY ANNOUNCE A RECALL IF THERE IS NO INTENTION TO EVER SUPPLY PARTS TO FIX IT? WHO CAN I CONTACT TO GET THIS DANGEROUS, DEFECTIVE PASSENGER AIRBAG REPLACED? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Service Brakes
Filed May 18, 2017126,332 milesOK

I WAS JUST DRIVING ALONG ON A CITY STREET GOING ABOUT 40 MPH, AND ALL OF A SUDDEN ALL THE DASHBOARD LIGHTS LIT UP, AND I COULDN'T BREAK VERY EASILY. I WAS IN THE MIDDLE OF TRAFFIC, AND I WAS WORRIED SOMEONE WAS GOING TO HIT ME, OR I WASN'T GOING TO BE ABLE TO BREAK IF SOMEONE CUT ME OFF. MY CAR HAD BEEN SO RELIABLE UNTIL THAT MOMENT. MY CAR DIDN'T BREAK THE WAY IT ALWAYS DID. IT TOOK A LOT MORE PRESSURE TO BREAK THAN NORMAL, AND THE BREAKING WAS VERY DELAYED. I HAD A FEW VERY CLOSE CALLS, BEFORE I COULD PULL OVER. IT WAS SCARY! THE DEALERSHIP HAD TO REPLACE MY ABS MODULE AND MY HYDRAULIC CONTROL UNIT, WHICH WAS VERY EXPENSIVE. I KNOW THE NHTSA IS LOOKING INTO MANY COMPLAINTS OF THE SAME ISSUE FOR 2010 FORD FUSIONS. IF OTHER VEHICLES ARE HAVING THE SAME ISSUE, THIS SHOULD BE A RECALL!

Air Bags
Filed May 18, 2017TX

TAKATA RECALL I HAVE BEEN CONTACTING MY DEALERSHIP, ROCKWALL FORD, FOR OVER 1 YEAR REQUESTING REPLACEMENT OF MY AIRBAGS. THEY ALWAYS TELL ME THE BAGS ARE ON BACK ORDER, THEY DO NOT KNOW WHEN THEY WILL ARRIVE AND THAT I WILL BE CONTACTED WHEN THEY DO. I ALSO CONTACTED PARK CITIES FORD IN DALLAS AND WAS TOLD THE AIRBAGS WERE ON BACK ORDER. IT IS CLEAR TO ME THAT NO DEALERSHIP I'VE CONTACTED IS INTERESTED IN REPLACING THE AIRBAGS. I WROTE A COMPLAINT TO THE ROCKWALL DEALERSHIP THAT WAS NOT ANSWERED, EXCEPT TO CONTACT ME TRYING TO SELL ME A NEW CAR. I FREQUENTLY TRANSPORT SURGEONS AS FRONT SEAT PASSENGERS IN MY CAR AND I CANNOT IMAGINE THE LAW SUIT THAT WOULD RESULT IF I WERE TO BE INVOLVED IN AN ACCIDENT THAT CAUSED THE AIRBAG TO EXPLODE. I AM SERIOUSLY CONCERNED ABOUT PASSENGERS IN MY CAR. I HAVE OWNED THIS CAR SINCE 2009 AND IT HAS BEEN A RISK TO ME AND MY PASSENGERS FOR ALL THOSE YEARS. I FIND IT INCONCEIVABLE THAT THE BAGS CANNOT BE REPLACED.

Power Train
Filed May 15, 2017100,428 milesNJ

WHILE DRIVING MY CAR ENTER THE "LIMP HOME" PROGRAM. RESEARCHED AND CALLED FORD DIRECT AND WAS TOLD THAT BECAUSE MY CAR IS A HYRBID MODEL THAT IT IS NOT COVERED UNDER THEIR CUSTOMER SERVICE SATISFACTION EVEN THOUGH IT IS UNDER MILEAGE AND THE YEARS FOR FORD TO COVER THIS MALFUNCTION.

Air Bags
Filed May 9, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. CASE NUMBER: CAS12283092 WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Engine
Filed Apr 29, 2017180,000 milesOH

WHILE DRIVING DOWN THE EXPRESSWAY (475) THERE WAS A LOSS ON POWER AND THE CAR WENT INTO WHAT IS CALL THE "LIMP HOME MODE" WHILE TRAFFIC SURGED AROUND WE MAKING IT VERY DANGEROUS TO TRAVEL AT THIS SLOW SPEED. "WENCH" CODES WERE DISPLAYED ON THE SCREEN. AFTER FINDING THE NEAREST EXIT I RESTARTED THE CAR WHICH PUT IT BACK INTO NORMAL DRIVING MODE AND DROVE HOME. DURING THE DRIVE HOME THE "CHECK ENGINE " CAME ON BUT CONTINUED NORMALLY. SAME THING HAPPENED THE NEXT DAY WITH LOSS OF POWER AND WRENCH CODES.

Air Bags
Filed Apr 24, 2017TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ..UPDATED 06/06/17 *BF UPDTAED 9/27/18*JB

Engine
Filed Apr 10, 201785,000 milesGA

ENGINE LIGHT WARNING FOR THE CANISTER PURGE VALVE RECEIVED. FORD NEWS SITE (11/23/15) STATED A SAFETY RECALL TO BE ISSUE FOR 2010-11 FUSIONS FOR THIS ISSUE AND I BELIEVE WE SHOULD HAVE RECEIVED ONE AS OUR CAR FALLS IN THE DATES STATED. OUR VIN IS NOT LISTING THIS AS A RECALL AND WE ARE HAVING TO PAY OUT OF POCKET FOR A NOTED RECALL REPAIR. CAR WAS STATIONARY WHEN THE ENGINE LIGHT CAME ON.

Electrical System
Filed Apr 10, 201759,000 milesCA

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE THE CONTACT'S WIFE WAS DRIVING, THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT A FRACTURED WIRE IN THE HIGH VOLTAGE CABLE FOR THE HYBRID HARNESS KIT NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000.

Steering
Filed Apr 8, 2017107,000 milesMD

WHILE DRIVING I RECEIVED THE FOLLOWING WARNING INDICATORS ON THE DASHBOARD "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCE TRAC" LUCKILY I WAS DRIVING ON LOCAL ROADS AND NOT AT HIGHWAY SPEEDS. I CANNOT IMAGINE THE PANIC AND DANGER POSED TO MYSELF AND OTHERS IF I LOST POWER STEERING ON THE HIGHWAY. THIS IS DEFINITELY A VERY SERIOUS HAZARD AND SHOULD BE RECALLED BEFORE SOMEONE LOOSES THEIR LIFE.

Steering
Filed Apr 8, 2017155,000 milesCO

IN COINCIDENCE WITH A FLAT FRONT TIRE BEING FIXED, THE DASH DISPLAY BEGAN TOGGLING BETWEEN ALERTS 'SERVICE POWER STEERING NOW' AND 'SERVICE ADVANCETRAC.' THE POWER STEERING IS NOT WORKING, AND THE 'READY TO DRIVE' INDICATOR ON THIS HYBRID IS NOT ON. A FEW MINUTES OF INTERNET SEARCHING TURNED UP MANY SIMILAR REPORTS, INCLUDING FORD HAVING RECALLED 2011-13 VEHICLES FOR THE SAME ISSUE, BUT NOT 2010 MODELS WITH SAME SYSTEM. (?) MANY OF THE REPORTED INCIDENTS HAPPENED AT DRIVING SPEED, SO MAYBE THEY'RE WAITING FOR MORE CRASHES/INJURIES/FATALITIES...PRETTY SAD IF SO.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2010 Ford Fusion Hybrid → · Every Fusion Hybrid year → · How the figures are calculated →