2010 Ford Focus complaints

FIRST AUTOMATIC POWER DOOR LOCK PROBLEM: THE PASSENGER SIDE DOOR LOCK WOULD NOT RESPOND TO FOB, INTERIOR DOOR LOCK OPENER OR MANUAL INTERVENTION. REPAIR SHOP CHECKED FUSE, CHECKED GOOD. SCHEDULED APPOINTMENT FOR REPAIR. STARTED WORKING AGAIN AFTER I LEFT THE FORD DEALERSHIP. SECOND AUTOMATIC POWER DOOR LOCK PROBLEM: 21649 MILES. THE PASSENGER SIDE REAR DOOR LOCK WOULD NOT RESPOND TO FOB, INTERIOR DOOR LOCK OPENER OR MANUAL INTERVENTION. SHOP NOTES: CUSTOMER STATES PASS REAR DOOR WILL NOT UNLOCK, SERVICE WRITER VERIFIED. HAPPENS WHEN HOT OUT, WORKS WHEN COOL IN THE MORNING. FAILED DOOR LATCH RIGHT REAR, TEST VERIFIED PINPOINT TEST LEAD TO LATCH REPLACED RIGHT REAR DOOR LOCK LATCH ASSEMBLE 901. THIRD POWER DOOR LOCK FAILURE. MILEAGE 49826, THE DRIVER SIDE REAR DOOR LOCK WOULD NOT RESPOND TO FOB, INTERIOR DOOR LOCK OPENER OR MANUAL INTERVENTION. 4/29/2013 RETURNED TO DEALERSHIP, SERVICE WRITER VERIFIED, SCHEDULED SERVICE APPOINTMENT FOR 5/1/2013. THIS IS A SAFETY ISSUE. IF DRIVERS DOOR LOCK FAILS AND DRIVER NEEDS EMERGENCY EXIT OF VEHICLE, DRIVER COULD NOT EXIT. WE ALSO OWN A 2010 FORD FUSION WITH APPROXIMATELY SAME MILEAGE AND HAD NO PROBLEMS WITH IT. FORD COULD RE-ENGINEER THE 2010 FOCUS POWER DOOR LOCKS LIKE THE ONES THEY ENGINEERED FOR THE 2010 FUSION AND REPLACE ALL LOCKS UPON FAILURE OF FIRST LOCK. I FOUND 14 OTHER REPORTS OF FAILURES OF POWER LOCKS ON THE 2010 FORD FOCUS. I DIDN'T REPORT THIS UNTIL MY THIRD FAILURE. I WOULD THUS ASSUME FOR EVERY REPORTED FAILURE, THERE AR

I WAS DRIVING WITH CRUISE CONTROL ON AT ABOUT 60 MPH WHEN THE CAR SUDDENLY BEGAN TO LOSE SPEED AND A WRENCH LIGHT CAME ON. WHEN I TRIED TO ACCELERATE, THE CAR DID NOT RESPOND. I PUT ON THE HAZARD LIGHTS AND THE CARE "COASTED" AT 20 MPH FOR 2 TO 3 MILES UNTIL I WAS ABLE TO PULL OFF AT A CONVENIENCE STORE. I TURNED OFF THE ENGINE, WAS ABOUT READY TO CALL A TOW TRUCK, AND THOUGHT TO RESTART THE CARE AGAIN TO SEE WHAT WOULD HAPPEN. THE WRENCH LIGHT WAS OFF AND I WAS ABLE TO MAKE IT TO WORK WITH NO PROBLEM. I AM TAKING IT INTO THE FORD DEALERSHIP TOMORROW; HOWEVER, I HAVE READY MANY ON-LINE COMPLAINTS ABOUT THIS SAME TYPE OF INCIDENT AND I AM SKEPTICAL THAT THEY WILL BE ABLE TO SOLVE THE PROBLEM. NEEDLESS TO SAY, THIS WILL BE THE LAST FORD PRODUCT I PURCHASE (I BOUGHT THE CAR NEW). *TR

ON SEVERAL OCCASIONS I HAVE SMELLED VERY STRONG GAS FUMES INSIDE THE AUTOMOBILE. THE SMELL WAS SO STRONG THAT I HAVE CHECKED FOR LEAKING HOSES, ETC. *TR

ON MARCH 5TH, 2013 I WAS TRAVELING HOME AT 65 MPH AND THE CAR JERKED FOR A BRIEF MOMENT AND NO WARNING LIGHTS CAME ON. TRAVELED ANOTHER 20 MILES AND AGAIN IT JERKED THIS TIME THE CONTROL MODULE/TRANSMISSION LIGHT (WRENCH ICON) CAME ON AND THE CAR BEGAN TO GO INTO LIMP MODE. I WAS ABLE TO PULL OFF THE FREEWAY AND SHUT THE CAR OFF. AFTER A FEW SECOND STARTED IT BACK UP AND RESET THE COMPUTER. WAS ABLE TO GET BACK ON THE FREEWAY AND MAKE IT THE NEXT 30 MILES HOME AND ANOTHER 10 MILES THE NEXT DAY TO THE DEALERSHIP WITH NO ISSUES. I WAS INFORMED ON MARCH 6TH THAT THE THROTTLE BODY WAS BAD AND HAS TO BE REPLACED. THIS SEEMS TO BE AN ISSUE WITH THE 2010 FORD FOCUS HER IN READING THE OTHER COMPLAINTS. CURRENT MILEAGE ON THE CAR IS 78,000 BUT ENTIRE ENGINE WAS REPLACED AT 58,000 MILES (UNDER WARRANTY DO TO A TIMING FAILURE AT 65MPH DESTROYING THE MOTOR!!! *TR

CAR SUDDENLY WENT IN TO LIMP MODE. WAS ABLE TO LIMP TO CORLEYS FORD IN GRANTS NM. DEALER REPLACED THROTTLE BODY AT MY COST. $382 FOR THROTTLE BODY AND $327 LABOR. *TR

I HAVE A 2010 FORD FOCUS THAT HAS A "RAW GAS SMELL IN THE PASSENGER COMPARTMENT AND IN THE TRUNK" AREA. THIS SMELL IS NOT CONSTANT, AT TIMES WE SMELL IT FOR SEVERAL HOURS AND THEN AT OTHER TIMES NO SMELL. BUT MOSTLY WE SMELL RAW GAS. I'VE TAKEN IT TO THE DEALER'S SERVICE DEPARTMENT TWICE. THEY COULD SMELL THE FUMES, WHEN I BROUGHT IT IN, BUT COULD NOT FIND WHERE IT WAS COMING FROM. THE VEHICLE WAS LEFT THERE FOR A COUPLE DAYS TO BE COMPLETELY CHECKED.. THEY WERE NOT ABLE TO FIND NOR FIX THE PROBLEM. THE "GAS FUMES GIVE ME HEADACHES WHEN DRIVING" THE VEHICLE ALSO I WORRY THAT THIS "RAW GAS COULD CAUSE A FIRE." *TR

TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED THAT SHE HAD TO CHANGE ALL FOUR TIRES IN UNDER 20,000 MILES. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 16,811 AND THE CURRENT MILEAGE 26,000.

TL* THE CONTACT OWNS A 2010 FORD FOCUS EQUIPPED WITH KUMHO TIRES SIZE P215/45/R17, DOT (COWBYP5M). THE CONTACT STATED THAT THERE WAS A BLISTER ON THE SIDEWALL OF THE FRONT PASSENGER TIRE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE TIRE NEEDED TO BE REPLACED. THE TIRE WAS NOT CHANGED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE VEHICLE FAILURE MILEAGE WAS 19,500. THE CONSUMER STATED THERE WAS A THREE INCH BLISTER ON THE SIDEWALL OF THE TIRE. UPDATED 03/11/13

I AM WONDERING WHY THE TRANSMISSION LIGHT IS COMING ON. I ONLY HAVE 780 MILES ON THE CAR EVENTHOUGH I BOUGHT THE CAR JAN 2010. I AM RETIRED AND ONLY NEED THE CAR TO GO FOOD SHOPPING AND GO ON A FEW ERRANDS. I WAS SICK IN MAY 2011 AND JUST STARTED DRIVING MY CAR AGAIN TO THE STORE IN NOV 2012. IN JAN 2013 THE TRANSMISSION LIGHT COMES ON AND I HAVE NOT HAD ANY ACCIDENTS OR STALLED ON THE ROAD AS OF TODAY. I AM WONDERING IF THERE IS A RECALL FOR FORD FOCUS 2010. I RECEIVED MAIL FOR RECALL ON 2011-2013--BUT I HAVE A 2010 FORD FOCUS. THE CAR DEALER TOLD ME TO BRING THE CAR IN--IT'S DUE FOR INSPECTION IN APRIL AND I PLAN ON TAKING THE CAR TO THE DEALER IN APRIL UNLESS I STALL OR FIND OUT THAT THERE IS A RECALL. THE WRENCH LIGHT COMES ON AND I ONLY DRIVE AT THE MOST 25 CITY SPEED LIMIT. *TR

THIS CAR WAS JUST PURCHASED. PARKED CAR IN DRIVEWAY AND THE NEXT MORNING MY WIFE COULD NOT START THE CAR. I CALLED SELLER AND HE SAID TO 'WIGGLE" STEERING WHEEL AND CAR WOULD START.WIFE COULD NOT ACCOMPLISH THIS FEAT. I TRIED AND WITH MUCH FORCE GOT THE WHEEL TO MOVE AND THEN CAR STARTED. PROBLEM SEEMS TO BE IN STEERING WHEEL. THIS SEEMS TO BE A REAL POOR DESIGN. I AM TAKING THE CAR TO : LOCKSMITH AND THEN FORD DEALER TO SEE WHAT THE "FIX" ACTUALLY IS. HAVE SEEN MANY COMPLAINTS ON THIS SITE AND OTHERS. *TR

TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH AND COMPLETING A TURN, THE FRONT AXLE SEPARATED FROM THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THEY ADVISED THAT THE AXLE WOULD NEED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE UNAVAILABLE. THE VIN WAS UNAVAILABLE. RETURNED BY USPS. 2ND ATTEMPT ON 1/16/2013 FAILED. *KB

ENGINE SPEED BEGAN TO CLIMB WHILE DECELERATING/COASTING IN 2ND GEAR BETWEEN SIGNALED INTERSECTIONS ON HWY 25 IN MONTICELLO, MN AT ABOUT 4.30PM THIS AFTERNOON. A MINOR COLLISION WAS AVOIDED BY QUICKLY SHIFTING INTO NEUTRAL AND FIRMLY DEPRESSING THE BRAKE. THE ENGINE SPEED REMAINED ELEVATED (ABOVE 2000 RPMS) FOR A FEW SECONDS AFTER THE VEHICLE CAME TO A STOP. FORD CUSTOMER CARE WAS LAST NOTIFIED AFTER A SIMILAR INSTANCE OCCURRED WITH THE VEHICLE ABOUT 4 WEEKS AGO; I REQUESTED A RETURN CALL FROM A CUSTOMER SERVICE MANAGER AT THAT TIME BUT HAVE YET TO RECEIVE A RESPONSE FROM THE MANUFACTURER. *TR

TL* THE CONTACT OWNS A 2010 FORD FOCUS. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT NOTICED A CLUNKING SOUND COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN ADVISED THAT ALL FOUR TIRES WOULD HAVE TO BE REPLACED. AFTER THE REPLACEMENT OF THE TIRES THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHNICIAN THEN ADVISED THAT THE FRONT AND REAR TIRES WOULD HAVE TO BE REPLACED A SECOND TIME BECAUSE AN ALIGNMENT WAS NOT PERFORMED IN TIME. ADDITIONALLY, WHENEVER THE VEHICLE WAS DRIVEN OVER AN UNEVEN ROAD SURFACE, THERE WAS A LOUD BANG COMING FROM THE FRONT END OF THE VEHICLE. THE CONTACT STATED THAT THE TIRE WEAR WAS NOT BECAUSE OF THE ALIGNMENT BUT BECAUSE OF A SAFETY DEFECT WITHIN THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 16,754.

THIS VEHICLE IS PART OF THE NATIONAL FLEET OWNED BY THE US POSTAL SERVICE. THE DRIVER WAS TRYING TO COME TO A COMPLETE STOP AT AN INTERSECTION. THE ENGINE BEGAN REVVING AS THE DRIVER WAS APPLYING THE BRAKES. THE ADDITIONAL ACCELERATION MADE IT IMPOSSIBLE TO STOP CAUSING THE FOCUS TO COLLIDE INTO THE REAR OF THE VEHICLE STOPPED AHEAD. THE FOCUS ENGAGED THE STOPPED VEHICLE ONCE, PUSHED IT AHEAD, THEN ENGAGED IT A SECOND TIME. THE VEHICLE WAS TAKEN TO A FORD DEALERSHIP WHERE NOTHING WAS FOUND TO BE WRONG. THIS INCIDENT IS CONSISTENT WITH PAST COMPLAINTS FILED WITH NHTSA FOR SAME MODEL YEAR FORD FOCUS VEHICLES. *TR

TL* THE CONTACT OWNS A 2010 FORD FOCUS. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE DECELERATED INDEPENDENTLY. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND THE TECHNICIAN STATED THAT THE THROTTLE WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

AFTER CONTINUED OPERATION IN RUSH HOUR TRAFFIC, THE VEHICLE FAILED TO RETURN TO IDLE SPEED AFTER COMING TO A COMPLETE STOP (MANUAL TRANSMISSION/NOT IN GEAR). THIS OCCURRED TWICE DURING A COMMUTE HOME ON A SIGNALED HIGHWAY 10/26/12. I PULLED OFF THE ROADWAY AND IMMEDIATELY CONTACTED FORD CUSTOMER CARE. [XXX], THE REPRESENTATIVE WITH WHOM I SPOKE, STATED HE WOULD LOG THE CONCERN. FORD HAS ALREADY ATTEMPTED REPAIR FOR THE PROBLEM BUT THE VEHICLE CONTINUES TO HAVE IDLE SPEED/THROTTLE ISSUES. I QUESTION WHETHER THE VEHICLE IS SAFE TO OPERATE IN CLOSE TRAFFIC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

BOUGHT FOCUS NEW WITH 49 MILES ON IT ON DEC 1, 2010. I HAVE HAD PREMATURE TIRE WEAR, AND ISSUES WITH STALLING/ JUMPING. I WAS DRIVING HOME FROM AN EVENT THIS PAST WEEKEND AND HAD BEEN ON THE ROAD 45 MINUTES WHEN THE CAR STARTED ACTING LIKE IT WAS GOING TO STALL, THEN STARTED MAKING A HIGH PITCHED SQUEAL NOISE. I MANAGED TO MAKE IT HOME, AND AFTER ARRIVING HOME THE CAR KEPT WANTING TO JUMP WHILE PARKED. THE IDLE WOULD JUMP TO 3000RPM THEN BACK DOWN TO 1000RPM, THEN RISE SLOWLY HOLDING STEADY AT 2000RPM FOR ABOUT 5 SECONDS AND THEN RELAX. AFTER ALL OF THIS THE CAR HAD A STRONG COOLANT SMELL, AS WELL AS HIGH CONDENSATION DRIPPING OUT OF THE TAILPIPE. HAD CAR TOWED TO DEALER, AND AFTER 3 DAYS THEY COULD NOT FIND A PROBLEM. AFTER READING THE 105 COMPLAINTS ABOUT 2010 FOCUS I KNOW I AM NOT ALONE, AND NOW HAVE JUST DECIDED TO DITCH THE FOCUS. *TR

WE HAVE TAKEN OUR CAR TO THE FORD SERVICE CENTER NO LESS THAN SIX TIMES BECAUSE THE INTERIOR DOOR LOCKS WILL NOT UNLOCK (POWER LOCKS). THERE IS NOT A MANUAL WAY TO UNLOCK THE DOORS. OUR TEENAGE DAUGHTER DRIVES THIS VEHICLE AND WE ARE CONCERNED FOR HER WELL-BEING OF BEING ABLE TO GET OUT OF THE VEHICLE FOR ANY REASON (ACCIDENT, FIRE, AND INCONVENIENCE). FORD HAS CLAIMED THAT NOTHING CAN BE DONE AND IT'S ATTRIBUTABLE TO US LIVING OFF OF A DIRT ROAD AND THE CAR DESIGN DOES NOT INCLUDE DOOR WEATHERSTRIPPING. WE ARE GIVING FORD ONE LAST OPPORTUNITY TO CORRECT BEFORE HIRING AN ATTORNEY. THE CAR IS STILL UNDER WARRANTY AND HAS NOT BEEN IN ANY ACCIDENTS. *TR

TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED THAT ALL OF THE DOORS FAILED TO UNLOCK INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE FAILURE WAS DUE TO THE CONTACT LIVING ON A DIRT ROAD IN WHICH DUST WAS ENTERING THE LOCK. THE DOOR HANDLES WERE REPLACED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 37,000 AND THE CURRENT MILEAGE WAS 54,246.

IN MEDIUM/HEAVY RUSH HOUR TRAFFIC, THE ENGINE SPEED BEGAN TO RISE WHILE THE VEHICLE WAS COASTING (FOOT OFF THE ACCELERATOR) IN 3RD GEAR. I SHIFTED INTO NEUTRAL, APPLIED THE BRAKES AND WAS ABLE TO AVOID STRIKING THE CAR IN FRONT OF ME, BUT THE ENGINE SPEED CONTINUED TO CLIMB. A BLIP OF THE THROTTLE EVENTUALLY HALTED THE ENGINE SPEED RISE AND THE RPMS SLOWLY RETURNED TO NORMAL. THE VEHICLE SEEMED TO RUN NORMALLY FOR THE FOLLOWING COUPLE MINUTES AND I WAS ABLE TO EXIT THE FREEWAY SAFELY, STOP AND RESTART THE CAR. AFTER A QUICK EXAMINATION, I FOUND NOTHING IN THE DRIVER'S FOOTWELL THAT COULD'VE INTERFERED WITH THE PEDAL'S OPERATION. THIS IS THE SECOND OCCURRENCE IN WHICH THE VEHICLE HAS ACCELERATED ON ITS OWN VOLITION. THE FIRST INCIDENT HAPPENED WITH CRUISE CONTROL ENGAGED ON A RURAL STRETCH OF INTERSTATE. I STOPPED THE VEHICLE BY SHIFTING INTO NEUTRAL, QUICKLY PULLING OVER TO THE SHOULDER AND TURNING OFF THE IGNITION. AT THE TIME I ASSUMED IT WAS A TEMPORARY MALFUNCTION WITH THE CRUISE CONTROL SYSTEM; THE CAR ACTED NORMALLY AFTER BEING RESTARTED. DURING THIS MOST RECENT INCIDENT, HOWEVER, THE CRUISE CONTROL WASN'T ENGAGED AT ANY TIME DURING THE TRIP.

TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED THAT WHILE PARKED THE VEHICLE FAILED TO START. THE CONTACT ATTEMPTED TO JUMP START THE VEHICLE WHEN SHE NOTICED SPARKS COMING FROM THE BATTERY. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSE THAT THERE WAS AN ELECTRICAL SHORTAGE WHICH DAMAGED THE STARTER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

WAS TOLD BY DEALER THAT THE HANKOOK OPTIMO H725 BRAND TIRES ON MY CAR HAVE FAILED. I WAS ADVISED NOT TO DRIVE THE CAR FOR LONG TRIPS, AND TO REPLACE THE TIRES ASAP. I HAVE 24,000 MILES ON 3 OF THE TIRES AND 16000 ON ANOTHER. I ALREADY HAD TO REPLACE ONE TIRE BECAUSE OF A SIDEWALL BUBBLE. *TR

TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED THAT COOLANT WAS EMITTED THROUGH THE AIR CONDITIONING DUCT AND LEAKED INSIDE THE VEHICLE. THE FAILURE CAUSED ELECTRICAL PROBLEMS IN THE VEHICLE. A REPRESENTATIVE WAS SENT BY THE MANUFACTURER TO INSTALL A COOLANT FAN MOTOR ON THE VEHICLE. THE CONTACT STATED THAT AFTER THE INSTALLATION, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED WHO OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 28,000. ..UPDATED 09-26-12 *BF THE CONSUMER STATED WHEN COOLANT CAME OUT OF THE AIRDUCTS IT GOT ON THE CONSUMER'S FACE. WHEN THE CONSUMER APPLIED THE BRAKES THE VEHICLE WENT IN REVERSE. THE BRAKES WERE APPLIED AGAIN, THE CONSUMER HIT THE STEERING WHEEL AND THE SEAT BELT UNBUCKLED. THE COOLANT THAT CAME OUT OF THE AIRDUCTS ALSO REACHED THE INTERIOR FLOOR AND BEHIND THE CONSOLE. OTHER ISSUES WITH VEHICLE ARE THE TIRES THAT HAVE ALWAYS LOOKED WORN, WHEN THE BRAKES WERE APPLIED THE VEHICLE WOULD ACCELERATE, RPMS WOULD INCREASE AND ENGINE REVS, TOXIC AND BURNING WIRE ODORS, EXCESSIVE HEAT FROM THE ENGINE, METAL GRINDING SOUNDS FROM UNDER THE HOOD, VIBRATING AND ROUGH RIDING, THE TRUNK OPENS ON ITS OWN, COMPRESSING SOUND WHILE AIR CONDITION IS RUNNING, WINDOWS WERE ICING ON THE EXTERIOR OF DRIVER AND PASSENGER WINDOWS, AND RUST ON THE IGNITION. UPDATED 10/01/2012 *JS

TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED THAT WHEN THE DOOR LATCH BUTTON WAS DEPRESSED THE BUTTON WOULD IMMEDIATELY RELEASE, CAUSING THE DOORS TO REMAIN UNLOCKED. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,670 AND THE CURRENT MILEAGE WAS 48,889. UPDATED 09/05/12*LJ THE CONSUMER ALSO STATED THE RPM FLUCTUATED AT IDLE. ALSO, THE VEHICLE WAS CONSUMING AN EXCESSIVE AMOUNT OF GAS. UPDATED 09/10/12

STEERING WHEEL VIBRATION IS FELT UPON APPLICATION OF THE BRAKES. THE VIBRATIONS ARE STRONGER AT HIGHER SPEEDS. AN AUTOMOTIVE SPECIALIST TOLD ME IT IS A CHARACTERISTIC OF THE FORD FOCUS DUE TO UNDERDESIGNED SUSPENSION COMPONENTS. THIS CAN CREATE A POTENTIAL SAFETY HAZZARD AT INTERSTATE SPEEDS (65MPH) DUE TO THE STRONG VIBRATIONS IN THE STEERING WHEEL. *TR

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

2010 FORD FOCUS. CONSUMER STATES PROBLEM WITH VEHICLE HEAD RESTS *TGW THE CONSUMER STATED THE HEAD REST FORCED HER TO LEAN FORWARD AND THEY COULD NOT BE ADJUSTED. THE CONSUMER STATED SHE HAD TO TURN THE HEAD REST BACKWARDS IN ORDER TO DRIVER THE VEHICLE. *JB

I OWN AND OPERATE WEST WARWICK AUTO BODY IN WEST WARWICK RI 02893. WE REPAIRED THIS CAR IN MARCH AND FORD MOTOR CO HAS A AIR BAG SENSOR STILL ON BACK ORDER.THE CUSTOMER IS DRIVING THIS CAR WITH THE AIR BAG LIGHT ON AND WE ARE VERY UNCOMFORTABLE WITH THIS AND SO IS THE CUSTOMER. WE HAVE HAD A WRIITEN COMPLAINT IN WITH FORD SINCE APRIL 11,2012 THE COMPLAINT # IS [XXX]. THE PART # ON BACK ORDER IS AS4Z54632A22A. PLEASE CALL ME ON THIS WE REALLY WOULD LIKE HELP. FORD HAS NOT BEEN HELPFULL AT ALL. THE CUST NAME IS [XXX] HIS PHONE # IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHEN I WAS DRIVING, THE CAR WOULD LOSE POWER. SOMETIMES, IT WOULD JUST SLOW RANDOMLY, AND MANY TIMES IT WOULD JUST LOSE ALL THROTTLE AND STOP. IT HAPPENED ON THE HIGHWAY GOING OVER 65 MPH, ON A BUSY STREET TRAVELING 40 MPH, AND IN THE MIDDLE OF A TURN AT A BUSY INTERSECTION. APPARENTLY, THIS IS HAPPENING TO MANY FORD FOCUSES (HTTP://WWW.FOCUSFANATICS.COM/FORUM/SHOWTHREAD.PHP?T=271461), AND SOMETHING MUST BE DONE ABOUT THIS. IT IS DANGEROUS. NOT ONLY IS IT NOT COVERED UNDER THE POWERTRAIN WARRANTY, IT IS $600 TO FIX! THIS IS AWFUL, AND IT SHOULD BE RE-CALLED. SOMEONE WILL END UP GETTING KILLED, AND FORD SHOULD BE SUED FOR THEIR DEATH. IF THIS IS HAPPENING TO SO MANY CARS THEY SHOULD NOT PAY TO FIX IT, IT SHOULD BE RECALLED! *TR

ON JUNE 22, THE MECHANIC'S WRENCH APPEARED IN THE DASHBOARD WHILE SITTING IN IDLE WITH THE GEAR SHIFT IN PARK. THE FORD MANUAL STATES THAT THE WARNING SIGN IS RELATED TO THE THROTTLE/TRANSMISSION. I TURNED THE MOTOR OFF AND RESTARTED THE CAR AND THE MECHANIC'S WRENCH WENT AWAY. ON JUNE 25TH, THE MECHANIC'S WRENCH APPEARED AGAIN WHILE DRIVING AT ABOUT 30 MPH AND THE CAR STARTED TO JERK. IT WAS HARD TO KEEP IT IN THE ROAD. I DROPPED IT OFF AT THE DEALERSHIP AND THEY SAID THEY COULD NOT FIND ANY CODES REGISTERED IN THE COMPUTER SYSTEM. THEY STATED THEY COULD NOT FIND ANYTHING WRONG AND EVEN CHECKED ON THE FORD WEBSITE BUT COULD NOT FIND ANYTHING. I WAS TOLD TO BRING IT BACK IF IT HAPPENS AGAIN. THIS DOES NOT HELP BECAUSE I KNOW SOMETHING IS WRONG OR THE LIGHT WOULD NOT COME ON AND THE CAR WOULD NOT ACT THE WAY IT HAD. I AM AFRAID TO DRIVE THE CAR IN FEAR OF HAVING AN ACCIDENT. FORD IS NOT CONCERNED ABOUT THIS SAFETY ISSUE. THERE SHOULD BE A RECALL ON THIS PROBLEM SINCE I HAVE SEEN MANY ONLINE COMPLAINTS ABOUT THIS SAME ISSUE. PLEASE DON'T WAIT UNTIL SOMEONE DIES LIKE THE ISSUE THAT LOOMED AROUND THE FORD PINTO THAT CAUGHT FIRE ON IMPACT DUE TO WHERE THE GAS TANK WAS LOCATED. *JB

I BOUGHT THIS CAR NEW WITH 182 MILES ON IT. I HAD ALL OF THE SERVICE PERFORMED AT THE DEALERSHIP WHERE I BOUGHT IT (ALL-STAR FORD IN PALESTINE, TX), BEGINNING WITH THE OIL CHANGES. AT THE FIRST OIL CHANGE, I HAD THE TIRES ROTATED. AFTER THAT, I HAD THEM ROTATED AT EVERY OTHER OIL CHANGE (WITHOUT EXCEPTION) AND AT 18,940 MILES, I AM TOLD THAT ALL FOUR OF THE TIRES ARE "CUPPED" ON THE INSIDE TREAD. ALL THE DEALERSHIP WANTS TO DO IS SELL ME MORE TIRES AND SUGGEST THAT I HAVE THEM ROTATED AT EVERY OIL CHANGE. FOR A CAR THAT HAS LESS THAN 20,000 MILES ON IT, THIS IS UNACCEPTABLE. MY FIRST REACTION WAS TO PUT IT BACK INTO THE SHOWROOM! RIGHT THROUGH THE GLASS WINDOWS! BUT, I REFRAINED. NONETHELESS, THIS IS A DESIGN DEFECT AND SHOULD BE CORRECTED BY THE MANUFACTURER. *JS

FIRST AUTOMATIC DOOR LOCK PROBLEM: THE PASSENGER SIDE REAR DOOR LOCK WILL NOT RESPOND TO FOB, INTERIOR AUTO DOOR LOCK OPENER OR MANUAL INTERVENTION. REPAIR SHOP CHECKED FUSE, BUT IT WAS OK. LATER THAT DAY THE LOCK BEGAN TO WORK. A FEW DAYS LATER IT STOPPED WORKING AND HAS NOT WORKED SINCE. DOOR IS UNUSABLE BECAUSE IT IS LOCKED. SECOND AUTOMATIC DOOR LOCK PROBLEM: THE DRIVER'S SIDE REAR DOOR LOCK STOPPED LOCKING. WON'T RESPOND TO FOB, INTERIOR AUTO DOOR LOCK OPENER OR MANUAL INTERVENTION. DOOR CAN NOT BE LOCKED. THIRD AUTOMATIC DOOR LOCK PROBLEM: PASSENGER SIDE DOOR WON'T UNLOCK USING FOB, INTERIOR AUTO DOOR LOCK OPENER. MANUAL INTERVENTION USING INSIDE DOOR HANDLE OPENS THE DOOR. FOURTH AUTOMATIC DOOR LOCK PROBLEM: I HOPE IT WON'T BE THE DRIVERS DOOR!!! *TR

FOCUS WOULD LOSE RPM'S WHEN IDLING, WOULD ALMOST STALL. TOOK TO DEALERSHIP AND THEY FIRST SAID IT WAS DUE TO TANK BEING TOPPED OFF AND SAID IT WAS CORRECTED. PROBLEMS STILL EXISTED SO TOOK BACK 2 MORE TIMES AND FINALLY SAID IT WAS A SENSOR. REPLACED AND WORKED FINE FOR COUPLE OF YEARS. NOW IT IS HAVING SAME PROBLEM, SEEMS THE SENSOR FOR THE IDLE IS NOT MADE VERY WELL. HAVE APPOINTMENT SCHEDULED TO TAKE IN FOR REPAIRS. *JS

TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED THAT THE REAR DOOR LOCKS COULD NOT BE LOCKED OR UNLOCKED MANUALLY OR WHEN USING THE KEYLESS ENTRY REMOTE. THE CONTACT TOOK THE VEHICLE TO A LOCAL DEALER WHERE THE DEALER ADVISED THAT THEY WERE UNABLE TO DETERMINE THE FAILURE. IN ADDITION, THE DOORS COULD NOT BE UNLOCKED FROM INSIDE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 40,000. UPDATED 05/31/12*LJ

TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED THAT ANOTHER VEHICLE CRASHED INTO THE SIDE OF THE VEHICLE. THE AIR BAGS DID DEPLOY AND THE CONTACT SUSTAINED MINOR INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE COULD NOT BE SHUT OFF NOR SHIFTED INTO PARK FOLLOWING THE CRASH. THE VEHICLE WAS TOWED BY THE CONTACT'S INSURANCE COMPANY WHO RULED THE VEHICLE AS DESTROYED. THE CONTACT WAS INFORMED THAT THE IGNITION WIRES HAD TO BE CUT TO SHUT THE VEHICLE OFF. THE FAILURE AND THE CURRENT MILEAGE WAS 43,648.

VEHICLE CONSTANTLY "BOTTOMS OUT" OVER MINOR POT HOLES IN ROAD OR OVER SPEED BUMPS...IF DIP IN FREEWAY AT FREEWAY SPEEDS THE JOLT WILL KNOCK YOUR TEETH OUT. BEEN TO DEALER AND INDEPENDENT MECHANICS AND ALL SAY THAT SUSPENSION SYSTEM IS INTACT AND NOTHING BENT OR BROKEN. IT IS HORRIBLE HOWEVER TO HAVE TO EXPERIENCE. THE SHOCKS MUST BE HORRIBLE AND NOT WELL BUILT FOR THE CAR. HAVE HAD CONSTANT TIRE WEAR FROM POOR ALIGNMENT AND AGAIN, IT'S THE FRONT SUSPENSION THAT DOES NOT HOLD. *JS

TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, HE WAS INVOLVED IN A HEAD ON CRASH AND NONE OF THE AIR BAGS DEPLOYED. THE CONTACT ALSO MENTIONED THAT THE AUTOMATIC SWITCH FAILED SINCE THE ENGINE WAS STILL RUNNING AFTER THE CRASH. THE CONTACT DID NOT FILE A POLICE REPORT AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 52,000.

CAR BOTTOMS OUT BAD IT DOES NOT MATTER IF YOU ARE DOING FIVE MPH OVER A SPEED BUMP OR 35 MPH AND GO INTO A CORNER MOST OF THE TIME THE CAR WILL BOTTOM OUT AND IF YOU ARE OUT ON THE FREEWAY DOING 65 MPH AND HIT A DIP OR A SHARP CORNER IN THE ROAD HOLD ON BECAUSE IT ALMOST JARS YOUR TEETH LOOSE BECAUSE IT BOTTOMS OUT SO BAD I HAVE HAD TO CHECKED BY FORD NOTHING CAN BE DONE ABOUT IT TOLD IT WAS JUST THE NATURE OF THIS CAR. *TR

ALL BUT THE DRIVER'S DOOR WOULD NOT UNLOCK. I TRIED THE INSIDE DOOR LATCH, THE OUTSIDE DOOR LATCH, KEY FOB, AND EVEN TRIED TO UNLOCK WITH THE KEY FROM THE OUTSIDE. CAR WAS TAKEN TO FORD DEALER TWICE WHEN GETTING THERE EVERYTHING WORKED FINE THIRD TIME IT WOULD NOT UNLOCK FOR THEM THEY REPLACED DOOR LOCK LATCH 'ACTUATOR ASSEMBLY AND DOOR LOCK SWITCH ASSEMBLY. WORKED FINE FOR ABOUT A WEEK AND STARTED DOING THE SAME THING CALLED AND GOT APPOINTMENT FOR THAT FRIDAY GOT READY TO TAKE IN AND THEY STARTED WORKING AGAIN AND HAVE WORKED SINCE BUT STILL CONCERNED ABOUT THIS HAPPENING AND US NOT BEING ABLE TO GET OUT OF THE CAR PERIOD. *TR

TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT WAS DRIVING 55 MPH WHEN HE CRASHED INTO A DEER. THE IMPACT CAUSED THE ROOF TO DETACH FROM THE VEHICLE. THE CONTACT SPOKE WITH THE MANUFACTURER AND INQUIRED OF HOW THE ROOF WAS SECURED TO THE VEHICLE BUT THE MANUFACTURER WOULD NOT PROVIDE THE REQUESTED INFORMATION. THE CONTACT SPOKE TO A LOCAL MECHANIC AND WAS ADVISED THAT THE ROOF SHOULD HAVE BEEN WELDED MUCH MORE SECURELY THAN WHAT IT WAS. THE VEHICLE WAS DESTROYED. THE FAILURE AND THE CURRENT MILEAGES WERE 15,000. UPDATED 04/19/12*LJ UPDATED 05/02/12

MY 2010 FORD FOCUS WAS PURCHASED ON 3/10/2010. WITHIN THE FIRST WEEK OF OWNERSHIP, THE DOOR LOCKS WERE NOT WORKING PROPERLY AND THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR. THE PROBLEM REPEATED INTERMITTENTLY AND THE VEHICLE WAS TAKEN BACK NUMEROUS TIME WITH THE SAME COMPLAINT. TODAY, AFTER HAVING DEALT WITH WORKING/NON-WORKING LOCKS ON THE DOORS, ESPECIALLY THE DRIVER'S DOOR FOR MORE THAN A MONTH, WE GOT THE SAME RESPONSE, "WE NEED TO SEE THE VEHICLE WHEN THE PROBLEM IS OCCURRING." HOW AM I SUPPOSED TO RECREATE THE PROBLEM TO SUIT THEIR OBJECTION TO MAKING A REPAIR? IN CHECKING FURTHER INTO THIS I FOUND THAT THIS SITUATION HAS EXISTED SINCE THE 2000 FORD FOCUS. WHEN IS FORD GOING TO BE MADE TO FIX THIS SO THAT WE DO NOT END UP PAY OUT NEARLY $500 FOR A 4-DOOR LOCK ASSEMBLY REPLACEMENT? ENOUGH IS ENOUGH! IN AN ACCIDENT, SOMEONE IS NOT GOING TO GET OUT OF THE VEHICLE AND IF THERE IS A FIRE, POSSIBLY NONE OF THE OCCUPANTS WILL ESCAPE. FORD IS NOT WILLING TO FIX THIS. I THINK IT IS TIME THAT THIS SAFETY MATTER WAS ADDRESS BY AN AGENCY THAT CAN MAKE THEM DEAL WITH IT ONCE AND FOR ALL. A TEN YEAR INTERMITTENT FAILURE RECORD IS NOT A GOOD ONE. IT MAKES ME WONDER HOW MANY PEOPLE HAVE DIED OR BEEN INJURED DEALING WITH LOCKS THAT DO NOT OPERATE AS EXPECTED? CRAWLING OVER THE CENTER CONSOLE TO EXIT FROM THE PASSENGER'S SIDE OF THE VEHICLE IS NOT PRACTICAL FOR THOSE OF US WHO ARE ELDERLY AND/OR DISABLED. I AM BOTH ELDERLY AND DISABLED. NOW WHAT? *TR

THE CAR BOTTOMS OUT EASILY WHEN DRIVING ON PAVED ROADS. IF YOU HIT A SLIGHT VARIATION IN THE ROAD, YOU HAVE TO SLOW WAY DOWN OR THE CAR HITS BOTTOM. GOING OVER DIRT ROADS OR CROSSING RAILROAD TRACKS REQUIRES A MINIMAL, BARELY MOVING SPEED. THE TIRE PRESSURE IS ACCURATE. FORD DEALER TELLS ME THERE IS NOTHING WRONG. *TR

2010 FORD FOCUS DRIVER'S FRONT BRAKE PAD COMPLETELY WORN AWAY PRIOR TO 18,000 MILES, TOOK IN FOR WARRANTY COVERAGE AND TOLD IF THE CALIPUR WAS BAD IT WOULD BE REPLACED PER WARRANTY. FORD TECH STATED CALIPER WAS STICKING BUT I WAS OVER THE 18,000 MILE TIMEFRAME FOR MAINTENANCE ISSUES. I CONTACTED SEVERAL INDEPENDANT BRAKE COMPANIES AND WAS TOLD THAT THERE WAS NO REASON FOR THE BRAKES TO FAIL AT THAT MILEAGE AND AGE. FORD WANTED TO CHARGE ALMOST $500 FOR REPAIR. TOOK TO ANOTHER INDEPENDANT BRAKE SERVICE PLACE AND WAS TOLD THAT THE CALIPER IS STICKING, HAD TO REPLACE DRIVER'S FRONT BRAKE PAD AS IT WAS WORN METAL TO METAL AND DID DAMAGE TO THE ROTOR. NO WARNING THAT BRAKES WERE GOING BAD UNTIL THE PAD WAS COMPLETELY WORN AWAY AT WHICH TIME I CONTACTED FORD AND TOOK IT IN. FORD REFUSED TO RECOGIZE IT WAS A DEFECT. *TR

TL* THE CONTACT OWNS A 2010 FORD FOCUS WITH KUMHO SOLUS TIRES, SIZE 205 50/16, DOT NUMBER: C0117. THE CONTACT STATED THAT THE TIRES WERE WEARING PREMATURELY. THE PASSENGER SIDE TIRE WAS REPLACED TWICE AND EACH TIME, THERE WAS ONLY 1,000 MILES ACCRUED ON THE TIRE. THE CONTACT STATED THAT THE PREMATURE WEAR WAS CAUSED BY THE TREAD OF THE TIRE. THE FAILURE MILEAGE WAS 850 AND THE CURRENT MILEAGE WAS 4,400.

THE 2010 FORD FOCUS WAS HIT CAUSING IT TO FLIP END OVER END WITH MAJOR DAMAGE TO THE FRONT AND REAR OF THE VEHICLE. THE DRIVERS FRONT AIR BAG DID NOT OPEN.. ALL SIDE AND PASSENGER AIR BAGS DID OPEN. THE INSURANCE COMPANY CONSIDERS THE FOCUS TO BE A TOTAL LOSS. *TR

THE HEAD REST PROJECT FORWARD TO THE POINT OF CAUSING NECK PAIN AND HEADACHES. CAUSES SEVERE PAIN MAKING IT HARD TO SLEEP AFTER DRIVING FOR ANY LENGTH OF TIME. *TR

TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED THAT THE DOORS WOULD NOT OPEN AUTOMATICALLY OR MANUALLY. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE FAILURE WHERE THE DEALER INSPECTED THE VEHICLE AND ADVISED THAT IF THE DOOR LOCKS WERE REPLACED, THE FAILURE WOULD NOT BE CORRECTED. THE MANUFACTURER SENT AN ENGINEER TO INSPECT THE VEHICLE. THE ENGINEER ADVISED THE CONTACT THAT THE VEHICLE DID NOT HAVE A FAILURE BUT MORE SO A MAINTENANCE PROBLEM IN WHICH THE VEHICLE DOORS WOULD NOT LOCK BECAUSE DIRT HAD BUILT UP BETWEEN THE LOCKS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100, 000 AND THE CURRENT MILEAGE WAS 20,000. THE VIN WAS NOT AVAILABLE. UPDATED11/29/11 *BF UPDATED 01/30/12

TL* THE CONTACT OWNS A 2010 FORD FOCUS SE. THE CONTACT STATED THAT THE DOORS WOULD NOT UNLOCK. THE CONTACT WAS CONCERNED ABOUT BEING LOCKED IN THE VEHICLE AND NOT BEING ABLE TO EXIT. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY ADVISED HER THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 25,400.

BOTH TIRES ON BACK CUPPED AND I WAS TOLD BY DEALER THAT IT WAS BECAUSE I DID NOT ROTATE THEM. I HAD TO BUY TIRES AND ALSO PAY FOR ALIGNMENT. NOW AT 56251 MILES IT DID IT AGAIN. TOOK IT TO DEALER AGAIN AND NOW THEY DAY IT NEEDS A REAR ADJUSTMENT KIT THAT COST $240.00 DOLLARS AND I HAVE TO PAY FOR IT. THE SERVICE CONSULTANT SAID IT WAS A FACTORY DEFECT BUT FORD SAYS IT ISN'T AND THEY WILL NOT PAY FOR IT. ALSO I TOOK IT IN BECAUSE IT MAKES A LOUD THUMP WHEN I HIT A BUMP. I TOLD THEM IT SOUNDS LIKE SHOCKS ARE BAD BUT THEY SAID NOTHING IS WRONG WITH CAR.

BOTH REAR TIRES STARTED MAKING NOISE. TOOK IT TO DEALER AND THEY SAID I HAD TO REPLACE 2 TIRES CAUSE THEY CUPPED. BOUGHT 4 NEW TIRES AND HAD AN ALLIGNMENT DONE. DID EVERYTHING THEY TOLD ME I HAD TO DO AND NOW AGAIN TIRES CUPPED. TOOK IT TO DEALER AND NOW THEY SAID IT NEEDS A REAR ADJUSTMENT KIT THAT COST OVER $900 PLUS LABOR, NEW TIRES AND ALLIGNMENT. FORD NOR DEALER WANT TO COVER ALL COST. ALSO MAKES A LOUD THUMP WHEN GOING OVER BUMP LIKE SHOCKS ARE BAD. TOOK IT TO DEALER AND THEY SAID SHOCKS WERE GOOD AND NOTHING WAS WRONG WITH IT. *TR