2014 Ford Focus Electric

Defect. Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF were manufactured without thermistors, and during vehicle charging, increased resistance in the house's outlet or wiring can cause the cord to overheat and melt.

Risk. An overheated cord can increase the risk of a fire.

Remedy. Ford will notify owners, and dealers will replace the current cord with a new 120V convenience cord with a thermistor, free of charge. The recall began January 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S24.

Defect. Ford Motor Company (Ford) is recalling certain model year 2012-2014 Focus Electric vehicles manufactured September 15, 2011, through August 23, 2013. In the affected vehicles, a powertrain control module software problem may result in a stall-like condition.

Risk. An unexpected loss of power while driving increases the risk of a crash.

Remedy. Ford will notify owners, and dealers will reprogram the power control module, free of charge. The recall beganon November 22, 2013. Ford's recall campaign number is 13S09. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.

The contact owns a 2014 Ford Focus Electric. The contact stated that while driving at various speeds, an alarm alerted the driver to cease driving the vehicle immediately. The contact stated that shortly after the vehicle lost motive power. The contact would coast the vehicle to the side of the road and shift the vehicle to PARK. The contact would then open then close the vehicle, followed by pressing the start button to regain proper function. The failure occurred several times. The contact then took the vehicle to the dealer who diagnosed the vehicle however, the contact was not completely sure if the battery pack was replaced. The failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage was 30,000.

TRANSMISSION WOULD NOT GO AFTER SITTING AT RED LIGHT A LIGHT CAME ON SAYING TRANSMISSION DEFAULT

WINDSHIELD WIPERS WILL STOP IN THE MIDDLE OF THE WINDSHIELD WHEN TURNED ON. THIS CONDITION OCCURS REGARDLESS OF SPEED SETTING OR THE INTERMITTENT SETTING. THIS CONDITION OCCURS REGARDLESS OF MOVING OR STATIONARY, SPEED OF MOTION, INTENSITY OF RAIN OR OTHER FACTORS. THIS HAS HAPPENED EVERY SINGLE TIME THAT I HAVE USED THE WINDSHIELD WIPERS.

I EXPERIENCED WHAT OTHERS HAVE CALLED THE 'STOP SAFELY NOW' WARNING LIGHT AND FOLLOWED BY THE LOSS POWER AND STEERING ISSUES ON CITY STREET. THIS ISSUE HAPPENED MANY TIMES RECENTLY ON THE LOCAL STREETS (MARCH - APRIL, 2019). THANKS GOD, THIS DIDN'T HAPPEN ON THE FREEWAY ( OTHERWISE, I CAN'T IMAGE WHAT COULD HAPPEN). I FOUND THE TSB 17-0045 ONLINE FOR THIS PROBLEM AND BROUGHT THIS TSB TO MY DEALERSHIP. THEY CHARGED ME $$ TO GET THIS CAR FIXED BY FOLLOWING THE INSTRUCTION OF THIS TSB ( HOPEFULLY THIS GOT FIXED). TSB 17-0045 SPECIFIED THE CARS BUILT 9/15-2011 TO 8/15/2014 MAY HAVE THIS ISSUE. MY CAR WAS BUILT ON JUNE 2014. I STRONGLY REQUEST NHTSA INVESTIGATE THIS URGENT SAFETY ISSUE.

WHEN I FIRST BOUGHT THE CAR I HAD ISSUES WITH THE STEERING WHEEL THEY TOOK CARE OF THE PROBLEMS SO RECENTLY MY STEERING WHEEL ACTING UP AGAIN MAKING NOISES AND JUST YESTERDAY IT SAY STEERING LOSS SAFELY STOP SO I CHECK ONLINE THERE BEEN RECALLS ON STEERING ISSUES LUCKILY IT HAPPEN WHEN I PARK OR I WOULD OF BEEN IN A SERIOUS CRASH

I GOT A LOAN ON THE CAR LAST YEAR OF 2017 AND THE CAR HAD ISSUES ACCELERATING. I DO NOT RECALL THE DATE BUT MY HUSBAND AND WAS ON THE HILL AND I AND IT STATED TRANSMISSION DEFAULT. I TOOK THE CAR TO FORD AND THEY REPLACED THE CLUTCH. FOR ABOUT 2MTHS IT WAS FINE. THEN IT WOULDN'T ACCELERATE PROBABLY. THE CAR THEN STARTS TURNING OFF IN TRAFFIC AND I ALMOST WAS IN A CAR ACCIDENT. I THEN REPLACED THE BATTERY. THEN I FINALLY DECIDED TO TAKE IT TO FORD AND THAT'S WHEN THEY TOLD ME I NEEDED MY ENTIRE FUEL SYSTEM REPLACED. I CAN NOT AFFORD THAT AND I AM UNABLE TO PURCHASE AN EXTENDED WARRANTY WHICH WILL NOT EVEN COVER THE EXISTING ISSUES EVEN IF I DID PURCHASE IT. I CONTINUE TO DRIVE THE CAR BECAUSE MY CREDIT ISN'T GOOD ENOUGH TO OBTAIN ANOTHER CAR. I PAY A MORE EVERY MONTH AND I NEED SOME HELP.

THE VEHICLE KICKS FORWARD DURING BRAKING. IT FEELS LIKE THIS HAPPENS AFTER A FULL CHARGE THE FIRST TIME THAT THE REGENERATIVE BRAKING MECHANISM TURNS ON. I HAVE ALSO EXPERIENCED A STRONG KICK WHEN BRAKING AND GOING OVER A BUMPS, SUCH AS THE BUMPS THAT ARE ON LANE DIVIDERS.

MY STEERING LOCKED UP WHEN I PULLED AWAY FROM MY HOUSE, BUT I ORIGINALLY THOUGHT IT WAS JUST THE UNUSUALLY COLD MORNING. WHILE THE CAR WAS STILL DRIVEABLE, IT WAS EXTREMELY DIFFICULT, ESPECIALLY DURING TURNS. WHEN I TOOK MY CAR IN, I WAS TOLD THE ENTIRE RACK AND PINION STEERING HAD TO BE REPLACED, WHICH COSTS AROUND $2,000. THIS PROBLEM, CAUSED BY A SENSOR THAT CANNOT BE REPLACED ON ITS OWN BUT INSTEAD MUST HAVE THE ENTIRE STEERING REPLACED, HAS BEEN NOTED BY FORD AS A REOCCURRING PROBLEM TO THE POINT THAT MEMOS WERE SENT TO DEALERS TELLING THEM TO EXPECT CARS AT AROUND 50,000 MILES TO COME IN WITH THIS PROBLEM. MY CAR IS AT 52,000 MILES.

ON 4 SEPARATE OCCASIONS SINCE PURCHASING THIS VEHICLE ON 9/22/2017, THE CAR WHILE IN MOTION HAS ABRUPTLY AND UNEXPECTEDLY LOST ALL POWER AND ROLLED TO A COMPLETE STOP. WHEN THIS HAPPENS A WARNING INDICATOR ON THE DASH READS "STOP SAFELY NOW"! ONCE STOPPED, THE CAR IS UNRESPONSIVE AND CANNOT BE TURNED OFF OR RESTARTED. ONLY AFTER SEVERAL MINUTES OF WAITING (5+ MINS), THE CAR RESPONDS AGAIN, ALLOWING A RESTART. THANKFULLY, IN ALL FOUR INSTANCES, I HAVE BEEN TRAVELING ON CITY STREETS AND HAVE BEEN ABLE TO PULL TO THE SIDE OF THE ROAD SAFELY, BUT THIS IS A VERY DANGEROUS SITUATION, AS THE CAR LOSES ALL POWER AND ONCE STOPPED IT WILL NOT RESPOND.

VEHICLE HAS EXPERIENCED SEVERAL INSTANCES WHERE A 'STOP SAFELY NOW' ERROR APPEARS ON DASHBOARD. WHEN STATIONARY, THIS PREVENTS VEHICLE FROM STARTING. WHEN IN MOTION, POWER STEERING IS DISABLED AND BRAKING IS MORE DIFFICULT. SEPARATELY, THE VEHICLE FREQUENTLY INDICATES AN ABS WARNING LIGHT WHILE DRIVING AT APPROXIMATELY 45 MPH IN CITY DRIVING. FURTHER ERROR MESSAGES OCCUR REGARDING LOSS OF TRACTION CONTROL, USUALLY OCCURRING AT AROUND 5 MPH IN NEIGHBORHOOD.

TL* THE CONTACT OWNS A 2014 FORD FOCUS ELECTRIC. THE CONTACT STATED THAT THE VEHICLE SHUTTERED AND SHOOK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO WILLOW BOOK FORD (7301 KINGERY HIGHWAY, WILLOWBROOK, IL) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE AND THE CLUTCH ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 73,744.

OVER THE LAST 3 YEARS, THE VEHICLE DISPLAYS "STOP SAFELY NOW" AND ALL ELECTRICAL SYSTEMS SHUT OFF IMMEDIATELY AFTER OR SOON AFTER THE MESSAGE IS DISPLAYED AND THE CAR HAS COME TO A COMPLETE STOP. THIS OCCURS AT LOW CITY SPEEDS (20-30 MPH) AS WELL AS HIGHWAY SPEEDS (60-70 MPH) LEAVING THE DRIVER AND IT'S OCCUPANTS SITTING VULNERABLE TO BEING HIT BY MOVING TRAFFIC. THIS USUALLY OCCURS WHILE BRAKING TO SLOW OR STOP. THIS HAS HAPPENED 15-20 TIMES OVER THE LAST THREE YEARS. WE HAVE BROUGHT IN THE CAR FOR SERVICE FOR THIS SAME PROBLEM 3-4 TIMES EACH TIME BEING TOLD THAT THIS IS DUE TO VARIOUS REASONS (HARNESS, LOOSE CONNECTIONS, FAULTY CIRCUITS, ETC.). NO FIXES TO DATE HAVE PERMANENTLY FIXED THE PROBLEM. USUALLY, THE PROBLEM IS TEMPORARILY RESOLVED WHEN THE VEHICLE COMES TO STOP, IT'S PLACED IN "PARK" AND THE CAR TURNED OFF. AFTER A MINUTE OR TWO, IT CAN BE RESTARTED AS NORMAL. HOWEVER, SEEING AS THOUGH THIS HAPPENS RANDOMLY AT ANY SPEED, TAKING THE WORKAROUND STEPS DESCRIBED IS UNACCEPTABLE ON THE HIGHWAY OR AT INTERSECTIONS WHERE CAR OCCUPANTS CAN BE STRUCK AT ANY MOMENT BY ONCOMING TRAFFIC GIVEN THE FREQUENCY OF THE ISSUE.

WHILE BRAKING, THE "STOP SAFELY NOW" MESSAGE APPEARS AND ONCE STOPPED, THE CAR LOSES ALL MOTIVE POWER. OCCURRED FIRST IN NOV 2015 AND DEALER REPLACED WIRING HARNESS. PROBLEM RECURRED IN OCT. 2016 AND DEALER PERFORMED RECALL TSB. PROBLEM RECURRED A 3RD TIME IN NOV 2016 AND DEALER WAS ABLE TO REPLICATE FAILURE WHILE IN FOR SERVICE. "REPAIR" IMPLEMENTED DID NOT RESOLVE THE PROBLEM AS THE CAR HAD 4TH INCIDENT WHILE DRIVING OFF THE DEALER LOT. DEALER CURRENTLY HAS THE CAR AND IS IN COMMUNICATION WITH FORD.

TL* THE CONTACT OWNS A 2014 FORD FOCUS ELECTRIC. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE STOP SAFELY NOW WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED APPROXIMATELY 4-5 TIMES PER DAY. THE DEALER COULD NOT REPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 15,290. UPDATED 01/10/17*LJ UPDATED 6/25/18*JB

I DID THE UPDATE TO THE TCM BUT DID NOT FIX NOTHING MY TRANS STILL MESSES UP AND AROUND SAME TIME IT STARTED STEERING IS GETTING STUCK MAY BE STEARING PUMP FORD WILL NOT HELP AT ALL IV ONLY OWNED CAR FOR A YEAR SOON AS I GOT TO 60000 MILES IT STARED HESITATE JERKING I DID UPDATE LIKE IT SAID 2 DO IT WORKED FOR LIKE A HOUR THEN SAME PROBLEMS BUT IT GOT WORSE IT'S UNSAFE TO DRIVE AND FORD WANTS ALOT OF MONEY JUST TO CHECK IT OUT AGAIN THEN I CAN BARRELY CONTROLE MY CAR WITH THE STEARING WHEEL GETTING STUCK AND NO 1 CAN FIGURE OUT WHAT'S WRONG

I HAD YET ANOTHER "STOP SAFELY NOW" WARNING IN WHICH THE CAR COMPLETELY LOST POWER TO THE DRIVETRAIN WHILE IN MOTION. I HAD PREVIOUSLY TAKEN IN THE CAR FOR THE RECALL IN JANUARY AND WAS TOLD THAT WOULD RESOLVE THE ISSUE, BUT THE PROBLEM HAS POPPED UP AGAIN. THIS IS A VERY DANGEROUS THING TO HAPPEN TO HAVE A CAR SUDDENLY LOSE ALL POWER WHILE DRIVING IN THE MIDDLE OF THE ROAD. FORD HAS CLEARLY NOT FIXED THIS PROBLEM YET.

I WAS DRIVING ALONG AT FREEWAY SPEED, IN COMMUTE TRAFFIC, AND THE POWER SHUT DOWN AND AN ALERT SHOWED ON THE DASH "PULL OVER SAFELY". THERE WAS NO POWER LEFT IN MY ELECTRIC VEHICLE, SO I COASTED OVER TO THE SHOULDER. THE CAR WOULDN'T DRIVE. CAR WAS TOWED TO FORD, WHERE IT HAS TAKEN OVER 2 WEEKS, AND THEY ARE STATING THE WHOLE MOTOR NEEDED TO BE REPLACED. THERE ARE ONLY 17,000 MILES ON THIS CAR. I "GOOGLED" THE "PULL OVER SAFELY" ALERT, AND HAVE FOUND THIS SEEMS TO BE AN ONGOING PROBLEM WITH THIS CAR FOR MANY PEOPLE, AND THAT FORD HAD RECALLED OVER 2,000 FORD FOCUS EV CARS, MODEL YEARS 2011-2013, FOR THIS EXACT REASON.

VEHICLE SUBJECT TO CUSTOMER SATISFACTION PROGRAM 15N03 AND 16B02. AFTER TWO REPAIRS FOR RANDOM LOSS OF MOTIVE POWER, WITH TWO REPLACEMENTS OF HIGH-VOLTAGE WIRE HARNESS, CAR CONTINUES TO DISPLAY "STOP SAFELY NOW" WARNING ON DASH AND LOSS OF MOTIVE POWER. OBVIOUSLY A SAFETY HAZARD AS CAR HAS LOSS POWER IN TRAFFIC SEVERAL TIMES, FORTUNATELY WITHOUT INJURIES OR DAMGE. I AM RETURNING VEHICLE TO DEALERSHIP FOR THIRD TIME TODAY FOR SAME ISSUE. FIRST REPAIR WAS IN BEGINNING OF NOVEMBER, 2015 AND SECOND REPAIR WAS DONE AT THE END OF APRIL 2016.

SIX TIMES MY CAR'S ENGINE HAS STOPPED WORKING. EITHER I AM DRIVING AND IT GIVES ME A 10 SECOND WARNING BEFORE THE ENGINE SHUTS OFF OR I AM PARKED AND IT WON'T START UP PROPERLY. EVERY TIME IT GETS TOWED OR I TAKE IT TO THE DEALERSHIP, THEY TELL ME THEY HAVE UPDATED THE COMPUTER SYSTEM AND IT SHOULD BE FINE. FORD'S CORPORATE OFFICE HAS SAID RESULTS ARE INCONCLUSIVE AND THERE IS NOTHING THEY CAN DO TO HELP ME. AFTER DOING RESEARCH ONLINE, IT SEEMS LIKE THIS IS A COMMON ISSUE WITH THIS VEHICLE.

"STOP SAFELY NOW". WHILE DRIVING, POWER TO THE CAR COMPLETELY STOPPED MULTIPLE TIMES. "STOP SAFELY NOW" MESSAGE SHOWS ON INSTRUMENT PANEL. THIS HAS HAPPENED AT LEAST 7 TIMES. THE FIRST WHILE DRIVING 65 MPH ON THE FREEWAY IN FEBRUARY. LUCKILY I WAS ABLE TO GET OUT OF WAY OF TRAFFIC BEFORE IT CAME TO COMPLETE STOP. I TOOK IT TO FORD ON 2/24/16 AND THEY STATED THERE WAS A RECALL TO FIX THIS (I NEVER RECEIVED NOTICE OF RECALL). THEY MADE THE REPAIRS AND SAID IT WAS SAFE TO DRIVE. ON 4/18/16, THE CAR AGAIN COMPLETELY STOPPED AS I ENTERED AN INTERSECTION AND "STOP SAFELY NOW" MESSAGE APPEARED AGAIN. A SEMI-TRUCK BEHIND ME CAME TO A SKIDDING STOP, A FEW FEET FROM MY BUMPER. I WAS VERY LUCKY ONCE AGAIN TO AVOID AN ACCIDENT. I TOOK THE CAR TO NEWARK FORD AGAIN ON 4/18/16 AND THEY SAID THEY HAD TO UPGRADE THE SOFTWARE. I ASKED IF WAS SAFE TO DRIVE AND THEY SAID "ABSOLUTELY", THEY DON'T SEE ANY PROBLEM WITH THE CAR. ON 4/21, THE CAR AGAIN SUDDENLY STOPPED WHILE DRIVING 50MPH. THE SAME MESSAGE"STOP SAFELY NOW" APPEARED. PLEASE SEE ATTACHED PHOTOS OF THE LAST TWO TIMES THIS HAPPENED. I CALLED FORD CORPORATE OFFICE AND THEY SAID IF THE MECHANICS SAID THE CAR WAS SAFE TO DRIVE, IT WAS SAFE TO DRIVE. I SAID I DON'T FEEL SAFE SINCE THIS KEEPS HAPPENING AND THEY OBVIOUSLY DON'T KNOW WHAT IS WRONG. HE SAID IF YOU DON'T FEEL SAFE, YOU DON'T HAVE TO DRIVE THE CAR. I TOLD HIM THAT IS NOT A GOOD SOLUTION AS I AM PAYING FORD TO LEASE THE CAR AND NEED TRANSPORTATION. HE SAID THERE IS NOTHING FORD CAN