2013 Ford Flex complaints

UNABLE TO LOCK BACK HATCH WITHOUT ALARM GOING OFF AT RANDOM HOURS. HAVE TO MANUALLY LOCK DOORS. THIS SEEMS TO BE RELATED TO DOOR AJAR WARNINGS FOR BOTH DRIVER SIDE DOOR AND PASSENGER SIDE DOOR. UNSAFE DUE TO INTRUDERS BEING ABLE TO ACCESS CAR. CHILDREN AND OTHER OCCUPANTS COULD BE VULNERABLE TO CARJACKING. COULD ALSO RESULT IN LOSS OF PERSONAL PROPERTY.

DOOR LATCH AND DOOR SENSORS OVER THE COURSE OF AT LEAST A YEAR, FORD HAS BEEN RECALLING VEHICLES BECAUSE OF A FAULTY DOOR LATCH. FORD HAS NOT RECALLED THE FLEX. SAFETY ISSUES INVOLVED WITH THE DOOR LATCH INCLUDE THE INABILITY TO LOCK THE DOOR FOR SAFETY BECAUSE IF THE SENSOR REGISTERS THE DOOR IS OPEN, THE DOOR LOCKS WILL NOT ENGAGE. THERE IS ALSO A KNOCKING SOUND FROM THE DOORS WITH A FAULTY LATCH. IT SOUNDS AS IF THE LATCHES ARE NOT FULLY ENGAGED. AS A RESULT OF THE SENSOR PROBLEM, INSIDE LIGHTS RUN FOR HOURS ON END AS IF A DOOR IS OPEN, RUNNING DOWN A PERFECTLY NEW AND CHARGED BATTERY. I HAVE SPOKEN WITH FORD CORPORATE AND DEALERSHIPS ABOUT THIS PROBLEM BUT THEY SAID IT WILL NOT BE FIXED ON THEIR DIME UNTIL A RECALL IS ISSUED. ASSUMINGLY, IF OTHER MODELS ARE BEING RECALLED BECAUSE OF SAFETY ISSUES WITH THE DOOR LATCHES, THE FORD FLEX, WHICH ALSO HAS DOOR LATCH PROBLEMS SHOULD BE RECALLED FOR SAFETY AS WELL. FORD IS AWARE OF THE PROBLEM BUT WOULD RATHER FLEX OWNERS PAY $500 PER LATCH TO ENSURE OUR FAMILY IS SAFE WHILE RIDING IN A NEGLIGENTLY MANUFACTURED VEHICLE. DOES IT TAKE A KID FALLING OUT OF A FORD FLEX FOR THE RECALL TO BE ISSUED?

DOOR SENSOR INDICATES THE DOOR IS OPEN WHEN IT IS CLOSED. AT TIMES, THE DOOR IS PREVENTED FROM CLOSING WHEN A MECHANISM DROPS WITHIN THE DOOR PANEL. AN ITEM HAS TO BE PLACED IN TO PUSH THE MECHANISM UP TO ALLOW THE DOOR TO CLOSE. THE DOOR SENSOR MECHANISM, WHEN IT INDICATES THE DOOR IS CLOSE ALTHOUGH IT IS OPEN, PREVENTS THE CAR DOORS FROM BEING LOCKED.

CAR ALARM WENT OFF FOR NO REASON AT 5:30 AM IN DRIVEWAY. NEIGHBORS ARE COMPLAINING ABOUT THE NOISE.

HAD TO REPLACE BATTERY DUE TO DOOR AJAR WARNINGS CAUSING LIGHTS TO STAY ON INSIDE CAR. THIS ALSO CAUSES WARNINGS ABOUT ENGINE ON WITH ASSOCIATED DINGING OF THE WARNING BELLS. VERY DISTRACTING.

DOOR AJAR WARNING FOR BOTH DRIVER'S SIDE AND PASSENGER SIDE DOORS ARE ON ALL OF THE TIME, EVEN WHEN DOORS ARE CLOSED. THIS CAUSES THE INSIDE LIGHTS TO STAY ON. ALARM GOES OFF FOR NO REASON. DANGEROUS CONDITIONS BECAUSE WHEN INSIDE LIGHTS STAY ON AT NIGHT, CANNOT SEE WHEN BACKING UP. THE COMPUTER WARNING BELL DINGS WHEN COMING TO A STOP AND SAYS ENGINE IS ON. THE DOORS WILL NOT LOCK AUTOMATICALLY WHEN YOU ARE IN THE CAR. THIS IS DEFINITELY A SAFETY ISSUE. WHY ARE OTHER FORD MODELS RECALLED FOR THIS, WHILE THE FLEX IS NOT? THE FLEX NEEDS TO BE ADDED TO THIS RECALL.

DOOR AJAR SENSOR ON BACK DOOR IS ALWAYS ON. ANTI THEFT ALARM RANDOMLY SOUNDS.

THE VEHICLE WAS STATIONARY, WOULD NOT TURN OVER TO START. IT WOULD STALL. LIGHTS AND ELECTRICAL WOULD COME ON. THIS HAS HAPPENED THREE TIMES. ITS A CONCERN AND SAFETY ISSUE WITH THE FUEL PUMP AS BELIEVED BY THE REFERENCE OF THIS SITE RECALL.

THE DOORS ARE ALWAYS SAYING THEY ARE AJAR AND THEY ARE NOT. I HAVE TAKEN IT TO THE DEALERSHIP THEY TOOK OUT ONE SENSOR ON MY DOOR AND THEN AFTER THAT TWO OTHERS WENT OFF AND NOW THEY CONTINUE TO GO OFF. MY LIGHTS WILL STAY ON FOR ABOUT 10 MINUTES AND THEY WILL FINALLY SHUT OFF AND SOMETIMES THEY SHUT OFF TURN BACK ON AND THEN MY ALARM GOES OFF IN THE MIDDLE OF THE NIGHT MOST OF THE TIME. I'LL SHUT IT OFF LOCK IT MAKE SURE ALL THE DOORS ARE LOCKED AND THEN I WILL GO BACK OUT AND THE ALARMS ARE GOING BACK OFF. AGAIN ALL THE DOORS ARE SHUT THE CAR'S BEEN SITTING THERE FOR PROBABLY ABOUT 3 TO 4 HOURS AND I'M PRETTY SURE THAT THE LIGHTS KEEP GOING ON AND OFF AFTER A WHILE THE ALARM STARTS GOING OFF. IT IS DRAINING MY BATTERY MY BATTERY IS GOING BAD BECAUSE OF IT I DON'T KNOW WHAT ELSE TO DO. I NEED THIS FIXED. I WORK AT THE HOSPITAL AND WE HAVE TO PARK OUR CARS A COUPLE MILES AWAY SO IF MY CARS GOING OFF I HAVE NO IDEA THERE HAS BEEN SEVERAL TIMES THAT I HAVE HAD TO GET MY CAR BOOSTED BECAUSE MY BATTERY WAS DEAD.

ON THURSDAY, APRIL 6TH 2017, I WENT OUT TO MY CAR (STATIONARY) AND IT WOULD NOT START. I HAD JUST DRIVEN IT TO THE DOCTOR'S OFFICE APPROXIMATELY AN HOUR EARLIER. THERE HAD BEEN NO WARNING LIGHTS OR INDICATIONS. FORD CERTIFIED PRE OWNED WARRANTY COVERED THE TOW TO THE DEALERSHIP. DEALERSHIP COULD NOT DIAGNOSE VEHICLE THE SAME DAY AND I HAD TO RENT A VEHICLE. ON FRIDAY, DEALERSHIP DIAGNOSED THE PROBLEM AS A FAULTY FUEL PUMP MODULE. THEY INDICATED TO ME THAT IT WAS NOT COVERED UNDER THE CERTIFIED PRE OWNED POWERTRAIN WARRANTY. I CALLED MY EXTENDED WARRANTY COMPANY WHICH COVERED ONLY A PORTION OF THE REPAIRS AND THEY DID NOT COVER THE RENTAL CAR AMOUNT. THE TOTAL AMOUNT FOR SERVICE WAS $856. I PAID $537 OF THAT PLUS AND ADDITIONAL $40 FOR THE RENTAL CAR. ON MONDAY, APRIL 10TH, I DID SOME RESEARCH AND FOUND THAT CERTAIN 2013 FORD FLEXES HAD A RECALL ON FUEL PUMP MODULES. YOUR WEBSITE LISTED, "FUEL PUMP MALFUNCTION MAY CAUSE ENGINE STALL. A LOSS OF POWER TO THE FUEL PUMP WILL CAUSE THE ENGINE TO STALL OR PREVENT THE VEHICLE FROM STARTING, INCREASING THE RISK OF A CRASH. FORD'S NUMBER FOR THIS RECALL IS 16S31." I CALLED FORD CUSTOMER SERVICE AND THEY CHECKED MY VIN NUMBER. THEY INDICATED THAT MY VEHICLE WAS NOT COVERED UNDER THAT RECALL. I WAS SHOCKED AS THIS IS THE SAME EXACT PROBLEM THAT OTHER VEHICLES HAD. I BELIEVE THAT FORD SHOULD BE RESPONSIBLE FOR THE COST OF REPAIRS AND SHOULD REIMBURSE ME. I WAS VERY FORTUNATE TO NOT HAVE BEEN DRIVING OR HAVE MY CHILDREN WITH ME WHEN THE MO

POWER STREEING JUST STOPPED WORKING

IN 2015 ,I PURCHASED A 2013 FORD FLEX FROM MY LOCAL DEALERSHIP. ABOUT A WEEK AGO I STARTED NOTICING A NOISE COMING FROM THE STEERING WHEEL WHILE DRIVING , AND ALSO WHILE THE VEHICLE WAS PARKED . TOOK THE CAR TO DEALERSHIP, JUST TO FIND OUT THAT THE VEHICLE HAD "NO RECALLS" OF COURSE, AND QUOTED ME $2,100 TO GET IT FIXED . I WAS LIKE ARE YOU KIDDIND ME? THIS CAR STILL UNDER THE 100K MILE WARRANTY, AND THEY'RE ANSWER WAS SORRY SIR I'M ONLY HERE TO DELIVER THE NEWS. ANY HELP ? CAN'T BELIEVE FORD .

I AM HAVING MULTIPLE PROBLEMS WITH THIS VEHICLE! FIRST AND MOST IMPORTANT IS DOOR LATCHES ARE NOT READING CLOSED WHICH DISALLOWS SAFETY LOCK DURING OPERATION OF THE VEHICLE. I ALSO BELIEVE THIS MIGHT BE THE REASON THE ALARM/PANIC RANDOMLY AND QUITE OFTEN GOES OFF. SECONDLY THE THIRD ROW SEATS NO LONGER OPERATE CORRECTLY FROM THE PANEL IN THE REAR CARGO AREA. IT CLICKS AND TRY'S TO MOVE BUT WILL ALWAYS RETURN TO THE NORMAL POSITION MAKING IT IMPOSSIBLE TO USE THEM TO ALLOW EXTRA STORAGE SPACE. LASTLY THE TRACTION ASSIST IS VERY ERRATIC WHEN DRIVING IN SNOW WHICH MAKES THIS VEHICLE LESS THEN DESIRABLE TO DRIVE IN THE SNOW, EVEN WITH THE CONTROL ASSIST OFF IT HANDLES VERY POORLY IN ICY/SNOWY CONDITIONS. OVERALL I HATE THIS CAR IF I WASN'T UPSIDE DOWN IN IT WOULD BE GONE ASAP.

THE PASSENGER SIDE DOOR LOCKS AND UNLOCKS ITSELF EVEN WHILE DRIVING. I GET A PASSENGER DOOR AJAR WARNING EVEN WHEN THE DOOR IS CLOSED COMPLETELY. THE INTERIOR LIGHTS STAY ON AFTER I HAVE TURNED OFF AND EXITED THE CAR BECAUSE IT THINKS THE DOOR IS AJAR. THE ALARM GOES OFF OFTEN BECAUSE THE DOORS ARE LOCKING AND UNLOCKING THEMSELVES AND THE CAR THINKS THE PASSENGER SIDE DOOR HAS BEEN OPENED WHEN IT IS UNOCCUPIED. THIS HAPPENS WHEN THE CAR IS STATIONARY, IN MOTION (EVEN ON THE FREEWAY) AND ALSO WHEN THE WEATHER CHANGES.

FOR THE PAST YEAR MY FORD FLEX HAS AN ILLUMINATED WARNING ON THE CLUSTER THAT SAYS THAT MY PASSENGER FRONT DOOR IS NOT CLOSED. THIS RESULTS IN FEATURES OF MY VEHICLE NOT OPERATING ALONG WITH MY INTERIOR LIGHTS COMING ON AND THE THEFT ALARM GOING ON WHEN THE VEHICLE IS JUST SITTING. THIS DRAINS THE BATTERY RESULTING IN A NO-START. NOW MY DRIVER'S DOOR ALSO COMES ON AS NOT CLOSED. THE CLUSTER TELLS ME TO TURN THE CAR OFF EACH TIME I BRAKE THE VEHICLE. I CONTACTED FORD LAST YEAR AND WAS TOLD THAT THERE WAS NO RECALL FOR THIS ISSUE EVEN THOUGH IT IS VIRAL ON THE INTERNET. I WAS WAITING FOR THEM TO DO THE RIGHT THING AND MY CAR IS STARTING TO LEAVE ME STRANDED. MY FORD FCSD PERSON THAT I LAST SPOKE TO TOLD ME TO FIX IT ON MY OWN AND KEEP RECEIPTS IN CASE FORD DECIDES TO RECALL. SHE SAID IT WILL BE SAFER TO HAVE IT FIXED. BY NOT ISSUING A RECALL, I AM MAKING THE ASSUMPTION THAT THERE IS NO SAFETY ISSUE DESPITE MY VEHICLE DETECTING AND ANNOUNCING THAT MY DOORS ARE NOT CLOSED. THIS PROBLEM IS AN ISSUE WHEN THE VEHICLE IS ON OR OFF, STANDING STILL OR MOBILE -- ALWAYS. IT HAPPENS IN HOT AND COLD TEMPS. INFREQUENTLY, VEHICLE DETECTS THE DOOR AS CLOSED. FORD HAS MADE MODIFICATIONS TO THIS DOOR LATCH (PART # CHANGE) AND I AM HOPING THEY DO THE RIGHT THING AND REPAIR THESE VEHICLES. I CURRENTLY HAVE 74000 MILES AND THIS FIRST OCCURRED AT APPROX. 60000 MILES.

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE DOOR AJAR INDICATOR ILLUMINATED. THE BATTERY HAD TO BE REPLACED TWICE, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE DOME LIGHT REMAINED ILLUMINATED. THE DEALER DIAGNOSED THAT THE DOOR LATCH MECHANISM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE DOORS WOULD CONSTANTLY UNLOCK AND THE DOOR AJAR SENSOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH ASSEMBLY NEEDED TO BE REPLACED THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. UPDATED 06/13/17*LJ THE CONSUMER STATED THE DOOR WOULD NOT UNLATCH. ALSO, THE DOOR SENSOR MALFUNCTIONED. WHEN THE DOORS WERE CLOSED, THE SENSOR WOULD SHOW THE DOOR AS OPEN. THIS WOULD CAUSE THE CAR ALARM TO GO OFF DURING THE NIGHT. UPDATED 09/07/2017*JS

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR WARNING INDICATOR ILLUMINATED. ALTHOUGH THE WARNING INDICATOR WAS ILLUMINATED, THE DOOR REMAINED CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR DRIVER'S SIDE LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 54,000.

THIS 2013 FORD FLEX HAS EXPERIENCED SEVERAL ELECTRICAL, MECHANICAL, AND LIGHTING ISSUES. ALL 5 DOOR LATCHES, DOOR SENSORS, CAR'S ALARM SYSTEM, AND BATTERY HAS FAILED. THE CAR'S BCM HAS REPORTED INTERMITTENT DOOR AJAR ALARMS. THIS EFFECTS THE CAR'S DOOR LOCKS AS WELL AS THE CAR'S DOME LIGHT AND CAR'S ALARM SYSTEM. AT NO POINT WILL THE CAR'S DOORS LOCK WHILE THE CAR IS IN DRIVE. SO ANY CHILD CAN OPEN UP A DOOR WHILE THE CAR IS IN MOTION. THE DOME LIGHT COMES ON CAUSING A VISION GLARE AT NIGHT. TWICE MY WIFE HAS ALMOST PULLED OUT IN FRONT OF ONCOMING MOTORIS AT NIGHT, DO TO THE LIGHT GLARE WITHIN THE CAR. BECAUSE THE CAR'S DOME LIGHT COMES ON INTERMITTENTLY, THE CAR'S BATTERY DRAINS DOWN WHILE PARKED. YOU CANNOT SET THE CAR'S ALARM WITHOUT THE DOOR SENSORS SETTING THE CAR'S ALARM SYSTEM OFF. MY LOCAL FORD DEALERSHIP HAS REPLACED ALL 5 DOOR LATCHES AND SENSORS, THE CAR BATTERY, AND THE BCM AT A FINANCIAL LOSS TO ME AT $1700.00. AT NO POINT HAS FORD OFFERED TO HELP WITH THESE ISSUES. NOW...IT'S TIME FOR THE NHTSA TO ACT AND HELP PROTECT THE CONSUMERS BEFORE A TRAGEDY STRIKES. LUCKILY....I HAD THE MONEY TO FIX THESE ISSUES TO PROTECT MY FAMILY OF SIX. THANK YOU!

THERE IS A 115V POWER OUTLET IN THE CONSOLE IN FRONT OF THE BACK SEAT FOR USE BY BACK SEAT OCCUPANTS. THE COVER FOR THIS COMES OFF VERY EASILY LEAVING THE 115 V BRASS METAL ELECTRICAL CONTACTS EXPOSED. BACK SEAT OCCUPANTS CAN EASILY RECEIVE AN ELECTRIC SHOCK IF THEY TOUCH THESE EXPOSED CONTACTS.

THE DOOR LATCHES KEPT FAILING WHEN THIS HAPPENS YOU GET AN INDICATION THAT THE DOOR IS AJAR, THIS SETS OFF THE ALARM WITH OPERATES THE FLASHING LIGHTS AND WILL KILL THE BATTERY IF LET TO SO FAR I,VE CHANGED THREE LATCH AND A LIFT GATE WITH NO END IN SIGHT

WHILE DRIVING DOWN THE ROAD, THE CAR STALLED OUT SEVERAL TIMES. WAS ABLE TO RESTART IT AND GET GOING AGAIN BEFORE IT STALLED ONE FINAL TIME AND I HAD TO LEAVE IT ON THE SIDE OF THE ROAD. I WENT BACK AN HOUR LATER. IT STARTED RIGHT UP AND I DROVE IT BACK HOME. A WEEK LATER I WENT TO THE GROCERY STORE AND WHEN I CAME OUT IT WOULD NOT START AT ALL. I HAD TO HAVE THE VEHICLE TOWED AND THE MECHANIC REPLACED THE FUEL PUMP MODULE

THE DOOR LATCHES AND/OR SENSORS DO NOT FUNCTION PROPERLY. THEY ARE CONSTANTLY SAYING THE DOORS ARE AJAR WHEN THEY ARE NOT. I FILED A REPORT IN JULY AND WAS TOLD IT WAS NOT A SAFTEY ISSUE. I BEG TO DIFFER WHEN I CANNOT LOCK MY DOORS AND THE INTERIOR LIGHTS WILL NOT GO OFF. ITS BEEN A YEAR OF DEALING WITH THIS, I FINALLY BROKE DOWN AND TOOK IT TO THE DEALERSHIP TO PAY $200 TO HAVE THE SENSORS CLEAN WITH THE "SPECIAL TOOL" THAT ONLY THEY HAD. I DID THAT ONLY AFTER HAVING TO SPEND ANOTHER $150 ON A NEW BATTERY THAT WAS DRAINED FROM THE INTERIOR LIGHTS COMING ON AND OFF ALL NIGHT LONG BECAUSE OF THIS ISSUE. I HAD THE SENSORS CLEANED IN NOVEMBER AND NOW IN FEBRUARY THE PROBLEM IS BEGINING ALL OVER AGAIN!

THE DOOR SENSOR IS NOT FUNCTIONAL CAUSING THE CAR TO THINK THE DOOR IS ADJAR CAUSING ISSUES WITH THE BATTERY, SECURITY SYSTEM AND OWNER SAFETY. FORD IS CHARGING 600 FOR PARTS AND LABOR TO INSTALL A NEW VERSION KNOWING THAT THE PREVIOUS ONE IS DEFECTIVE.

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE DOORS WOULD NOT REMAIN LATCHED AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE DEALER DIAGNOSED THAT THE DOOR LATCH ASSEMBLY WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.

FUEL CONTROL MODULE - VEHICLE HAS 30,932 MILES ON IT, AND IS 4 MONTHS OUTSIDE OF THE 3YEAR/36,000 MILE WARRANTY. DROVE AND FILLED UP THE VEHICLE ON THE AFTERNOON OF 2/12 AND ALL WAS WELL. CAME OUT OF MY HOME ON THE MORNING OF 2/13 TO GO TO WORK AND THE VEHICLE WOULD NOT START. AFTER SEVERAL ATTEMPTS, HAD TO CALL AND HAVE THE VEHICLE TOWED TO THE NEAREST FORD DEALERSHIP. ENDED UP HAVING TO TAKE THE DAY OFF WORK TRYING TO GET THE VEHICLE TOWED, ARRANGE FOR REPAIR, ETC. AFTER A DAY AND A HALF, ON 2/14, I WAS TOLD THAT THE PROBLEM WAS A COMPUTER MALFUNCTION AND THE COMPUTER WAS "REBOOTED" AND THE CAR FINALLY STARTED FOR THE TECHS; BUT THAT THEY WOULD LIKE TO KEEP IT FOR A DAY OR SO TO MAKE SURE IT WOULD CONTINUE TO START. ON, 2/16, I WAS CALLED BY THE SERVICE ADVISOR AND WAS TOLD THAT THE CAR WOULD NOT START AGAIN AND THAT THE FUEL CONTROL MODULE WAS BAD AND NEEDED TO BE REPLACED AND THE COST WOULD BE OVER $400. I ASKED IF HE WOULD GO TO THE MANAGER AND SEE IF THIS COULD BE REPLACED AT NO COST SINCE IT WAS JUST OUTSIDE OF THE WARRANTY PERIOD AND THE VEHICLE DIDN'T EVEN HAVE 31K MILES ON IT. THE ADVISOR CALLED BACK AND SAID THAT THEY WOULD BE ABLE TO REPLACE FOR $175. AFTER GETTING HOME AND ABLE TO DO A LITTLE RESEARCH, IT APPEARS THAT FORD HAS BEEN RECALLING THE FUEL CONTROL MODULE ON MANY FLEX BOOST MODELS, BUT THE PROBLEM SEEMS TO BE ACROSS THE BOARD IN SEVERAL OF THE MODELS (INCLUDING MINE), BUT FORD HAS NOT ISSUED A RECALL ON THOSE MODELS YET. IT IS MY BELIEF THAT FORD SHOULD

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHEN THE VEHICLE WAS STARTED, THE "DRIVER DOOR AJAR" WARNING INDICATOR ILLUMINATED AND BEEPED. WHEN THE VEHICLE WAS IN DRIVE, A "SHIFT TO PARK" WARNING INDICATOR ILLUMINATED AND SEIZED UNTIL THE VEHICLE WAS STOPPED. THE FAILURES WERE NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 79,000.

WHILE THE CAR IS BOTH PARKED AND IN MOTION, THE DOOR SENSOR INCORRECTLY STATES THAT THE REAR PASSENGER DOOR IS AJAR. THIS HAS HAPPENED DURING THE DAY AND AT NIGHT. IT HAS ALSO HAPPENED WHILE TEMPERATURES WERE ABOVE AND BELOW FREEZING. IT SEEMS TO BE A SYSTEMIC ISSUE. SINCE THE DOOR SENSORS ARE CONNECTED TO THE LIGHTING SYSTEM, IT AFFECTS INTERIOR LIGHTING OF THE VEHICLE. IT ALSO AFFECTS LOCKING AND SECURITY MECHANISMS ON THE VEHICLE. THIS PROBLEM IS WIDELY REPORTED ON THE INTERNET. I HAVEN'T TAKEN PICTURES OF THE ISSUE YET, BUT I CAN EASILY GET THEM SINCE THIS PROBLEM HAPPENS SO FREQUENTLY.

MY VEHICLE'S "DOOR AJAR" SENSOR WILL NOT TURN OFF EVEN WHEN ALL DOORS ARE SECURELY CLOSED. THIS IS RESULTING IN MY LIGHTS STAYING ON FOR A VERY LONG TIME AND THE WORST THING IS THAT MY DOORS WON'T STAY LOCKED AT ANYTIME. WHAT'S HAPPENING NOW IS THAT WHEN I LOCK THE DOORS AFTER EXITING THE CAR, THE ALARM WILL GO OFF AFTER A CERTAIN PERIOD OF TIME, THEREFORE, I HAVE TO LEAVE THE CAR UNLOCKED OR KEEP AN EAR OUT FOR IT. I HAVE TRIED MANUALLY LOCKING THE DOORS WHILE I'M DRIVING AND THE DOOR LOCKS WILL AUTOMATICALLY UNLOCK THEMSELVES. I DON'T FEEL SAFE KNOWING THAT SOMEONE COULD JUST JUMP IN MY CAR OR OPEN ONE OF MY BACK DOORS WHERE MY TWO CHILDREN SIT. I'M ALSO FEARFUL OF MY BATTERY DYING AS A DIRECT RESULT OF MY DOME LIGHTS STAYING ON FOR SUCH A LONG TIME EVERY SINGLE DAY. I'M DREADING THE THOUGHT OF THIS HAPPENING WHILE WITH MY KIDS AND BEING LEFT STRANDED. I WISH FORD WOULD TAKE THIS ISSUE MORE SERIOUS. THERE IS ABSOLUTELY NO NEED FOR SOMETHING TRAGIC TO HAPPEN IN ORDER FOR CORRECTIVE ACTION TO BE TAKEN.

INSTRUMENT CLUSTER INDICATES (1) OR MORE DOORS OPEN DESPITE ALL DOORS BEING CLOSED. OCCASIONALLY, SLAMMING DOOR(S) WILL RESOLVE; OTHER TIMES, LIGHTLY CLOSING WILL SATISFY THE DOOR SWITCH. COLD AND WET WEATHER SEEMS TO AGGRAVATE THE ISSUE...NUMEROUS TIMES IN WHICH THE DOOR SWITCH COULD NOT BE SATISFIED, RESULTING IN DOME LIGHT STAYING ON WHILE DRIVING, MAKING NIGHT TIME DRIVING VERY DANGEROUS. ISSUE HAS BEEN ON-GOING FOR PAST ~3 MONTHS. EACH DOOR SWITCH IS APPROXIMATELY $500/EA, PLUS LABOR TO INSTALL. DOZENS AND DOZENS OF OTHER CONSUMERS MENTION SIMILAR PROBLEMS PER INTERNET SEARCH. SEVERAL OF THOSE CONSUMERS HAVE INDICATED THAT REPLACEMENT PARTS FAIL AFTER SHORT SERVICE TIME, TOO.

A BOTH PASSENGER SIDE DOORS FAIL TO DETECT BEING SHUT. THIS PREVENTS THE DOORS FROM AUTOMATICALLY BEING LOCKED WHEN DRIVING AND PRESENT A HAZARD IN THE KIDS ARE ABLE TO OPEN DOORS IN BACK BY SIMPLY PULLING THE HANDLE.

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND STALLED NUMEROUS TIMES WITHOUT WARNING. THE CONTACT WAS ABLE TO ORDER THE FUEL PUMP ELECTRONIC MODULE FROM THE DEALER. THE PART WAS REPLACED AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.

DRIVING DOWN COUNTY BACK ROAD, DOING APPROX 45MPH, CAR SHUT OFF. RADIO ON, NO WARNING LIGHTS, HEAT WENT OUT. COASTED TO A STOP IN A CHURCH PARKING LOT TRIED APPROX 4 TIMES TO RESTART THE VEHICLE, WOULDN'T TURN OVER. WAITED BETWEEN 5 TO 10 MINUTES, TRIED AGAIN AND VEHICLE TURNED OVER WITH NO PROBLEMS. THERE IS CURRENTLY A RECALL ON MY MAKE MODEL AND YEAR, BUT MY VEHICLE DOESN'T FALL INTO IT PER FORD. RECALL STATES, "A COMPONENT WITHIN THE FUEL PUMP ELECTRIC MODULE (PEM) MAY OVERHEAT CAUSING A LOSS OF ELECTRICAL POWER TO THE FUEL PUMP. FUEL PUMP MALFUNCTION MAY CAUSE ENGINE STALL. A LOSS OF POWER TO THE FUEL PUMP WILL CAUSE THE ENGINE TO STALL OR PREVENT THE VEHICLE FROM STARTING, INCREASING THE RISK OF A CRASH." NHTSA CAMPAIGN NUMBER: 16V621000. FORD'S NUMBER FOR THIS RECALL IS 16S31. *TR

THE DOOR AJAR LIGHT WON'T GO OFF WHEN THE DOOR IS CLOSED WHEN CAR IS STATIONARY OR MOVING . THE DOME LIGHTS STAY ON WHILE DRIVING AND WHILE OFF . IT , DRAINS BATTERY AND AUTOMATIC LOCKS WON'T ENGAGE WHILE CAR IS ON AND MOVING. MY KIDS CAN OPEN DOORS WHILE DRIVING . IT ALSO CAUSES THE CAR ALARM TO GO OFF ! *TR

DRIVER SIDE DOOR WARNING KEEPS LIGHTING UP AND BEEPING. THE DOOR IS NOT AJAR, BUT CONSTANTLY GETTING THE MESSAGE TO PUT IT IN PARK AND RE-SHUT THE DOOR, EVEN WHILE DRIVING. INTERIOR LIGHTS NOW NOT WORKING PROPERLY BECAUSE THE CAR THINKS THE DRIVER DOOR IS CONSTANTLY AJAR. INTERIOR LIGHTS NO LONGER COME ON WHEN I OPEN THE DOOR, ONLY WHEN KEY IS IN THE IGNITION. THEY TAKE 20-30 MINUTES TO SHUT OFF NOW AFTER THE CAR IS SHUT OFF. *TR

RIGHT FRONT DOOR DOESN'T RECOGNIZE THAT THAT IT IS CLOSED. THIS HAS OCCURRED INTERMITTENTLY FOR APPROXIMATELY 6 MONTHS AND HAS RESULTED IN ALL OF THE FOLLOWING PROBLEMS NUMEROUS TIMES (LISTED IN ORDER OF MY GREATEST TO LEAST SAFETY CONCERN): 1) UNABLE TO LOCK DOORS WHETHER THE VEHICLE IS IN MOTION OR NOT. THIS PROBLEM CONCERNS ME THE MOST AS IT COULD RESULT IN ONE OF MY SMALL CHILDREN OPENING THE DOOR AND FALLING OUT AT HIGHWAY SPEED (OR ANY SPEED FOR THAT MATTER). 2) BATTERY DRAIN. WHEN THE VEHICLE IS OFF AND THE DOOR DOESN'T RECOGNIZE THAT IT'S CLOSED, ALL INTERIOR LIGHTS REMAIN ON. BECAUSE THE VEHICLE HAS NO WAY OF DISABLING THE INTERIOR LIGHTS, THIS HAS RESULTED IN A DEAD BATTERY ON MORE THAN ONE OCCASION. 3) FACTORY ALARM SOUNDING. WHEN THE DOOR (LATCH SENSOR?) IS FUNCTIONING PROPERLY AND THE VEHICLE IS OFF WITH THE DOORS LOCKED, IF THE DOOR MALFUNCTIONS IT CAUSES THE ALARM TO SOUND. THIS HAS HAPPENED AT ALL TIMES OF DAY, AT VARIOUS TEMPERATURES AND IN ALL WEATHER CONDITIONS (DRY, RAIN, SNOW, ETC). THIS HAS LED TO THE NEED FOR US TO STOP LOCKING THE DOORS WHEN THE VEHICLE IS OFF.

RIGHT FRONT SIDE DOOR IS SHOWN AJAR. INTERIOR LIGHTS REMAIN ON. VERY DANGEROUS DO DRIVE AT NIGHT. BATTERY WILL RUN DOWN SINCE LIGHTS WILL NOT TURN OFF. ON LINE STRING INDICATES VERY HIGH INCIDENCE OF FAULTY DOOR SWITCHES.

THE DOOR AJAR WARNING LIGHT IS ALWAYS ON EVEN THOUGH THE DOOR IS SHUT. THE DOOR CAN BE OPENED WHILE THE CAR IS MOVING WHICH IS DANGEROUS. I WAS TOLD THAT THIS IS A KNOWN ISSUE WITH THE FLEX AND THE ENTIRE LATCH ASSEMBLY WOULD NEED TO BE REPLACED. WHY ISN'T THIS SAFETY ISSUE BEING DEALT WITH BY FORD? *TR

3 OUT OF THE 4 DOORS ON THE FLEX WILL NOT LOCK, I CALLED FORD AGAIN TODAY AND WAS TOLD WE ARE NOT A PART OF THE 2.4 MILLION CARS RECALLED. MY CHILDREN CANNOT LOCK THE DOORS WHILE WE ARE TRAVELING AND IT IS VERY CONCERNING TO US, FORD SUGGESTED I PAY FOR NEW LOCKS AND IF WE ARE RECALLED THEY WILL REIMBURSE ME.

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE DOOR AJAR WARNING INDICATOR ILLUMINATED EVEN WHEN THE DOORS WERE CLOSED. THE CONTACT STATED THAT DUE TO THE FAILURE, THE INTERIOR LIGHTS DID NOT CEASE TO FUNCTION, THE DOORS WOULD NOT LOCK, AND THE HORNS WOULD FUNCTION INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INTERIOR DOOR LATCHES WOULD NEED TO BE REPLACED. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000.

PASSENGER DRIVER SIDE DOOR ALWAYS SAYS AJAR, DOORS DON'T LOCK, DOME LIGHT ALWAYS STAYS ON. DRIVING, AND STATIONARY. *TR

THE ISSUES ARISES WHEN THE DOOR LATCH AND INTEGRATED SENSOR FAIL TO RECOGNIZE THE DOOR BEING CLOSED PROPERLY. A DISPLAY ON THE DASH WILL INFORM THE DRIVER OF THE WHICH DOOR IS "AJAR". THE VEHICLE WILL NOT CHIME AND INTERIOR LIGHTS WILL TURN OFF IF THE VEHICLE IS PUT IN DRIVE AND DRIVEN. THE SAFETY CONCERN IS THAT THE VEHICLE WILL NOW NOT ALLOW THE DOORS TO LOCKED WHILE PARKED OR IN MOTION. AN INVITED PERSON COULD ENTER THE VEHICLE AT A LIGHT OR AN THE EVENT OF A SERIOUS COLLISION THE DOOR MAY COME AJAR. A SEARCH OF THE INTERNET WILL REVEAL THIS IS A COMMON ISSUE AND FORD HAS EVEN REDESIGNED THE PART BECAUSE IT IS AWARE OF THIS FLAW.

THE DRIVER DOOR ALWAYS SAYS ITS OPEN AND THE LIGHT ON THE INSIDE TO THE CAR STAY ON UNTIL THE VEHICLE IS DRIVEN AT A CERTAIN SPEED, THE ALARM ALSO RANDOMLY COMES ON. THE CAR BATTERY STAYS DEAD BECAUSE OF THIS PROBLEM. THE CAR WILL BE OFF AND THE ALARM WILL BE SET THE ALARM WILL SOUND SO I CANNOT LOCK MY DOORS.

STEERING SUDDENLY STOPPED! A SENSOR THAN CAME UP STATING SERVICE ADVANCE TRAC AND NOT EVEN 2 SECONDS LATER ANOTHER SENIOR COMES UP STATING POWER STEERING ASSIST FAULT! I WAS ABLE TO PULL OVER! I THEN READ CAR MANUAL STATING THAT THE SENSORS THAT WERE SHOWN HAVE TO DO WITH AN ELECTRIC POWER STEERING THAT CAN BE RESET BY SHUTTING OFF CAR AND RESTARTING 10 SECONDS LATER! I THEN BROUGHT IT TO KELLY FORD AND THEY ARE STATING THAT THE ENTIRE POWER STEERING RACK MUST BE REPLACED! THEY STATED THAT THERE ARE NO RECALLS ON MY VIN AND THAT I HAD NO WARRANTY! I BEGAN RESEARCH AND THERE HAVE BEEN OVER 500,000 CARS RECALLED FOR THE SAME EXACT REASON BUTVFORD INSIST THAT MINE IS NOT COVERED! I ALSO CONSTANTES FORD MOTORS AND THEY HAD ME FILE A CASE WHICH DID ABSOLUTELY NOTHING! THE DEALER QUOTED ME THAT THIS WAS A 2,000 DOLLAR JOB! MY ARGUMENT IS THAT THIS IS THE SAME EXACT THING THAT EVERY OTHER FORD HAS THAT HAVE BEEN RECALLED WHAT IS SO DIFFERENT ABOUT MINE! MY CAR WAS ALSO MANUFACTURED IN THE SAME AREA... I JUST DON'T UNDERSTAND! THIS WILL BE MY ONE AND ONLY FORD AND I WILL NEVER PURCHASE ONE AGAIN! FORD DEALERSHIPS ARE ALSO HORRIBLE TO VISIT! EVERY SINGLE TIME I HAVE BEEN IN ANY OF THE 3 DEALERS CLOSE TO ME HAVE ALWAYS BEEN UNCOMFORTABLE SITUATIONS! I NEVER FEEL AS IF THEY ARE BEING HONEST AND CAN NEVER HELP COME UP WITH A SOLUTION! AS SIMPLE AS MY CAR BEING DIAGNOSED! THE MAN MARK THAT WORK THERE QUOTED ME $159.00 AND THE WOMAN QUOTED ME $124.00 WHEN SHE QUESTIONED HIM IN FRONT OF ME!

MY FLEX PTU SYSTEM HAD TO BE REPLACED BECAUSE IT FELL APART WHILE DRIVING. THERE WAS A LOUD BOOM THEN SEVERE GRINDING WHEN I TRIED TO ACCELERATE. THE MECHANIC SAID THIS PROBLEM HAPPENS SO OFTEN WITH FORD AWD SYSTEMS THAT THEY KEEP THEM IN STOCK. I CONTACTED FORD DIRECTLY TO COMPLAIN AND FIND WHAT THEY WERE DOING ABOUT IT. I WAS ADVISED THERE WAS NOTHING THEY COULD DO AND THAT I SHOULD FILE A COMPLAINT WITH YOU. THE COST TO REPAIR MY VEHICLE WILL BE $1500. THAT IS NOT A MINOR FIX AND I BELIEVE FORD SHOULD BE DOING SOMETHING ABOUT THIS. *TR

WHEN I PUT GAS IN THE GAS EITHER FILL UP OR EVEN JUST A CAP OFF ON THE GAS TANK, STARTING THE ENGIN IS DIFICULT. IT HESITATES, WHEN TRYING TO START, AND HAS A ROUGH VERY ROUGH IDLE. ACCELARATION IS NOT A PROBLEM ONCE WE GET GOING, BUT IT IS THE INITIAL STARTING OF THE VEHICLE THAT IS A PROBLEM.

SENSOR INDICATES ONE OF THE BACK SEAT DOORS IS AJAR, BUT IT APPEARS TO BE CLOSED. REPEATED CLOSING OF DOOR DOES NOT RESOLVE ISSUE. CAR ALARM SOUNDS WHEN VEHICLE THINKS DOOR IS AJAR. INSIDE LIGHTS STAY ILLUMINATED WHEN DRIVING. THIS PROBLEM HAS BEEN OCCURRING OVER THE LAST FEW WEEKS. I SEE THAT THERE HAS BEEN A RECALL ON OTHER MODELS, I'VE SEEN SIMILAR COMPLAINTS FROM FLEX OWNERS ONLINE, AND I BELIEVE THE FLEX SHOULD BE RECALLED AS WELL, ESPECIALLY SINCE THEY ARE FAMILY VEHICLES AND OFTEN (AS IN MY CASE) ARE USED TO TRANSPORT MULTIPLE CHILDREN. *TR

THE AIRBAG LIGHT CAME ON AND I TOOK THE VEHICLE TO THE SERVICE DEPARTMENT AND WAS TOLD THAT THE INTERFACE MODULE PART # 18A812 NEEDED TO BE REPLACED. MY VEHICLE HAS NEVER BEEN IN A COLLISION WHERE THE AIRBAG DEPLOYED. MY VEHICLE HAS BEEN AT THE SERVICE DEPT FOR THE 2 1/2 MONTHS NOW AND NO ONE CAN TELL ME WHEN THE PART IS COMING AND WHY IT IS NOT INCLUDED IN THE RESTRAINT SYSTEM WARRANTY SINCE IT IS CONSIDERED AN AIRBAG MODULE. I CAN NOT DRIVE THE VEHICLE SINCE THE DEALERSHIP CAN NOT GUARANTEE THAT IT IS SAFE FOR ME TO DRIVE SINCE THEY DO NOT KNOW IF THE AIRBAGS WILL DEPLOY IF I AM IN A COLLISION OR JUST DRIVING AROUND. *TR

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE OPERATING THE VEHICLE, A WARNING INDICATOR ERRONEOUSLY ILLUMINATED, WHICH INDICATED BOTH THE REAR DRIVER AND PASSENGER SIDE DOORS WERE UNSECURED. THE INTERIOR LIGHTING REMAINED ILLUMINATED INSIDE THE VEHICLE. UPON INSPECTION, IS WAS ALSO DISCOVERED THAT THE BATTERY CABLE LINE WAS CORRODED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. UPDATED 01/10/2017*CT CONSUMER STATED BOTH RIGHT AND LEFT PASSENGER DOORS IN BACK DOES NOT CLOSE RIGHT. UPDATED 7/9/18*JB *TR

BOTH FRONT DOOR SENSORS INDICATE THAT THE DOOR IS OPEN WHEN IT IS NOT, AND THIS PREVENTS THE CHILD SAFETY LOCKS FROM BEING ENGAGED. THE DOORS WILL NOT LOCK WHEN THE DOOR SENSOR SAYS THAT IT IS OPEN. THIS HAPPENS WITH THE CAR IS IN MOTION AS WELL AS WHEN IT IS OFF. WHEN IT IS OFF AND THIS HAPPENS THE ALARM SOUNDS.