2013 Ford Flex complaints

DRIVER SIDE DOOR AND RIGHT BACK PASSENGER AJAR DOOR. IT SAYS ITS OPEN WHEN ITS RUNNING. TOTALLY UNSAFE FOR MY KIDS WHO RIDE IN THE BACK. SINCE I BOUGHT THIS VEHICLE TO HAVE A BETTER COMFORT WITH MY FAMILY AND DRIVE THEM TO THEIR SCHOOL, SOCCER PRACTICES AND GAMES. :( TOTAL DISAPPOINTMENT BOUT THIS ISSUE. WHEN FORD CHARGES ME AROUND $500.00 TO FIX IT, WHEN SUPPOSED TO BE A RECALL FOR FAULTY LATCH.. *TR

I FILED A COMPLAINT ON1/16/2014 OF MY BRAND NEW FORD FLEX HAVING A ISSUES WITH HANKOOK TIRES BEING IN THE RED AT 17,000 I FELT THESE TIRES WERE UNSAFE AND UNACCEPTABLE CLAIM NUMBER [XXX]. ON 1/16/2015 I WENT INTO DEALER FOR INSPECTION STICKER AND OIL CHANGE AND WAS TOLD AT 39,000 THE STEEL WAS SHOWING ON MY TIRES AND IT WOULDN'T PASS INSPECTION. THIS IS UNACCEPTABLE FOR A TIRE AND UNSAFE . HANKOOK WARRANTY ON THESE TIRES OUTSIDE OF FORD IS 60,000. STEEL SHOULD NOT BE SHOWING AT 39000 MILES HENCE TIRES HAD TO BE REPLACED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TR

BACK PASSENGERS DOOR LATCH NOT CONNECTING TO THE SYSTEM. ON MY 2013 FORD FLEX BOTH BACK PASSENGER DOORS ARE NOT CONNECTING TO THE SYSTEM, STATING DOORS ARE AJAR WHEN THEY ARE CLEARLY SHUT CLOSED. BECAUSE OF THIS MY INTERIOR LIGHTS STAY ON UNTIL CAR STARTS TO MOVE AT A CERTAIN SPEED, CANNOT TURN ON MY ALARM AND IF I DO AFTER A WHILE THE ALARM WILL GO OFF, AND ALSO ON SYSTEM IT IS STATING THE DOORS ARE AJAR. THIS WILL BE THE FOURTH TIME I WILL HAVE TO TAKE IT IN, FORD DEALERSHIP SAYS THEY HAVE REPLACED THE LATCH, BUT I'M THINKING IT IS SOMETHING ELSE IF I HAVE TO TAKE IT IN EVERY THREE MONTHS AND ALSO MY WARRANTY HAS EXPIRED!!! *TR

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT A UNKNOWN SENSOR AND THE FUEL PUMP FAILED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,200. UPDATED 2/24/15*CN UPDATED 9/12/2017*CN

DOOR LATCH SENSORS ARE VERY PROBLEMATIC. HAVE HAD MY VEHICLE IN 4 TIMES IN 2014 FOR SAME ISSUE. COMPUTER CLAIMS DOORS ARE AJAR WHEN THEY'RE CLOSED. HAVE HEARD THIS IS A PROBLEM WITH THE EDGE AND OTHER MAKES AS WELL. WARRANTY EXPIRES AT ~36,000 MILES. I JUST HIT 40,000 MILES AND AM NOW HAVING TO PAY FOR PRE-EXISTING CONDITION. *TR

THE DRIVER DOOR IS SHOWING AJAR. IT YOU SLAM THE DOOR MULTIPLE TIMES, THE LIGHT WILL GO OFF. EVERY TIME YOU PUT ON BRAKES, THE CHIMING GOES OFF AND LIGHT COMES ON. I HAVE SEEN THIS HAS BEEN A RECURRING PROBLEM AND FORD WILL NOT ISSUE A RECALL. MUST REPLACE ENTIRE LATCH SYSTEM TO CORRECT THE PROBLEM. *TR

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE DOOR AJAR SENSOR WAS ILLUMINATED, INDICATING THAT THE DOOR WAS OPEN ALTHOUGH IT WAS CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000. THE VIN WAS NOT AVAILABLE.

DOOR AJAR WARNING WHEN THE DOOR IS PROPERLY SHUT. THE VEHICLE IS NOT RECOGNIZING THAT THE DOOR IS CLOSED. *TR

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING APPROXIMATELY 10 MPH AND MAKING A TURN, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD AND THE ENGINE WAS TURNED OFF. THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE FAILURE OCCURRED THREE TIMES. THE DEALER REPLACED THE POWER STEERING ASSEMBLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

DOOR AJAR LIGHT FOR THE FRONT PASSENGER DOOR STAYS LIT EVEN THOUGH DOOR IS CLOSED. AT TIMES IT TAKES OVER TWENTY ATTEMPTS TO GET IT TO TURN OFF. DOORS WILL NOT LOCK AND LIGHTS DO NOT GO OFF AT NIGHT UNTIL YOU MANAGE TO GET THE DOOR LIGHT OFF. EVEN WHEN LIGHT IS OFF AND DOOR HAS NOT BEEN OPENED IT WILL SUDDENLY LIGHT UP AND ALARM GOES OFF WHEN DRIVING. *TR

"DOOR AJAR" MESSAGE IS DISPLAYED AFTER DRIVER'S DOOR IS CLOSED. MULTIPLE CLOSING ATTEMPTS ARE REQUIRED TO RECTIFY, OFTEN FIVE OR MORE. DOORS CANNOT BE LOCKED WHILE MESSAGE IS DISPLAYED, CREATING A SAFETY ISSUE. DEALER HAS SAID IT IS SWAMPED WITH RECALL WORK AND CANNOT ADDRESS. *TR

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AS THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

THE VEHICLE DOOR AJAR ALARM IS SAYING THAT THE DOOR IS STILL OPEN EVEN THOUGH THE DOOR IS SECURELY SHUT. THIS HAPPENED FIRST WHEN WE WERE GOING TO BE GETTING OUT OF THE CAR AND WE THOUGHT WE DIDN'T GET THE DOOR SHUT TIGHTLY. HOWEVER, MULTIPLE TIMES OVER THE PAST 7-10 DAYS THE DOOR AJAR ALARM IS GOING OFF, EVEN WHEN TRAVELING DOWN THE ROAD AFTER IT WAS PREVIOUSLY NOT ON AND THE DOOR IS SECURELY SHUT. THIS IS VERY DISTRACTING AS A LOUD BUZZING NOISE SUDDENLY COMES ON WHEN YOU ARE DRIVING DOWN THE HIGHWAY AND CAUSES THE DRIVER TO BECOME DISTRACTED AND START LOOKING FOR THE WARNING LIGHT LETTING YOU KNOW WHAT IS WRONG. I HAVE CONTACTED FORD AND THEY HAVE INSTRUCTED ME THAT THIS PART IS NOT COVERED BUT TO KEEP MY RECEIPTS IN THE EVENT THERE IS A RECALL. *JS

THE FIRST INCIDENT OCCURRED APRIL/2014 WHILE MY FLEX WAS IDLING IN THE DRIVEWAY AND SHUT OFF AND WOULD NOT START FOR ABOUT SIX HOURS. I DID NOTHING TO DIAGNOSE OR TROUBLESHOOT, IT JUST STARTED AFTER SITTING FOR THAT TIME FRAME. IT DID NOT GO TO THE SHOP. THE SECOND INCIDENT OCCURRED JUNE 11, 2014 WHILE I WAS DRIVING ABOUT 5 MINUTES FROM MY HOME. THE ENGINE SHUT OFF WHILE I WAS TRAVELING ABOUT 30 MPH, I COASTED TO A HALT IN A TRAFFIC LANE AND IT WOULD NOT START. IT WOULD CRANK, BUT NOT TURN OVER JUST LIKE THE FIRST INCIDENT. IT WAS TOWED TO A SHOP WHERE IT WAS DETERMINED THE FUEL PUMP WAS NOT GETTING POWER, BUT BEFORE IT COULD BE ISOLATED THE VEHICLE STARTED. THE TECH ADVISED SINCE IT STARTED THEY WOULD NOT BE ABLE TO DO ANYTHING FURTHER. I TOOK THE VEHICLE TO THE BATTLEFIELD FORD DEALER AND TOLD THEM THE ISSUE. IT WAS DUE FOR A RECALL WHICH WOULD SWITCH OUT THE FUEL PUMP AND FUEL PUMP CONTROL MODULE AND WAS ADVISED THAT SHOULD FIX THE PROBLEM. THE SERVICE WAS PERFORMED. ON JUNE 26, 2014 MY WIFE GOT IN THE VEHICLE IN THE MORNING AFTER IT HAD SAT IN THE DRIVEWAY ALL NIGHT, AND WHEN SHE HIT THE START BUTTON IT TOOK MANY MORE CRANKS THAN USUAL FOR THE VEHICLE TO START. AS SOON AS SHE TURNED FROM THE DRIVEWAY IT STARTED SPUTTERING AND FLUTTERING AND THE ENGINE SHUT OFF DOWN THE BLOCK FROM OUR HOME. SHE COASTED TO A HALT, THE VEHICLE DID START AGAIN AND SHE PARKED IT IN OUR DRIVEWAY. IT WOULD CRANK AND CRANK BUT WOULD TURN OVER. I CALLED THE DEALER AND HAD IT TOWED THERE, FORTUNATE

UPON HARD ACCELERATION EXHAUST FUMES ENTER THE PASSENGER COMPARTMENT. GO TO HTTP://FORDFLEXFORUM/TOPIC/596-FUMES-IN-CABIN/PAGE-2 FOR ACTUAL CARBON MONOXIDE CONCENTRATIONS TEST RESULTS PERFORMED BY A FIRE DEPARTMENT. *TR

WE HAVE 16,980 MILES ON THE VEHICLE, AND BOUGHT THE VEHICLE 1 YEAR AND 3 MONTHS AGO BRAND NEW. THE TIRES ARE HANKOOK H426, 255/45/R20. DOT 5MNB PDLH 4112, 4112, 4112, AND2012. THE CAR STEERS STRAIGHT AS AN ARROW. THE FORD DEALER HAS VERIFIED ALL IS WELL WITH THE SUSPENSION AND STEERING. WE HAVE FOUND ALL FOUR TIRES, ARE STARTING TO PEEL APART ON THE INNER AND OUTER ROW OF TREADS ONLY. TO DATE, THERE ARE 100 PEEL BACKS AND AS MANY HOLES. ALL OF THE UN-WRAPPINGS ARE APPROXIMATELY 10MM IN DIAMETER, 1-2MM DEEP, SHAPED LIKE A TEAR DROP. SOME OF THE POINTS OF THE TEARDROPS FACE TO THE FRONT OF THE TIRE ROTATION AND OTHERS FACE DIRECTLY TO THE REAR OF THE TIRE ROTATION. THE RUBBER IS PEELED BACK AT THE POINT OF THE TEARDROP, AND AFTER A FEW DAYS, THE TEARDROP IS TORN OFF, LEAVING A TEAR DROPPED SHAPED HOLE 1-2MM DEEP. THIS IS A FAMILY VEHICLE, WITH THREE SMALL KIDS. WE DO NOT TOW WITH THE CAR AND WE KEEP THE TIRE PRESSURE @ 37 PSIG. WE DRIVE THE SPEED LIMIT EVERYWHERE. WE HAVE NEVER BEEN OFF ROAD, OCCASIONALLY PARKING IN A GRAVEL PARKING LOT, AT SLOW SPEEDS. THE FORD DEALER HAS CONTACTED HANKOOK, AND THEY WILL NOT DO ANYTHING ABOUT THIS ISSUE. THESE TIRES ARE FAILING, A SAFETY HAZARD, AND HANKOOK SHOULD REPLACE ALL 4 OF THESE TIRES, NOW, FOR FREE. *JS

I LEASED A 2013 FORD FLEX, LIMITED, AWD, WITH THE ECO-BOOST ENGINE UPGRADE. MY WIFE SLID INTO THE LAWN MAKING A TURN ON OUR DRIVEWAY INTO THE GARAGE DUE TO THE LACK OF GRIP IN SNOW AND ICE OF THE HANKOOK OPTIOMO H426 TIRES. I PAID EXTRA FOR THE 2)' WHEEL AND TIRE UPGRADE. THE TIRES ARE LISTED ON THE WINDOW STICKER AS ALL SEASON TIRES. IN CHECKING SEVERAL OF THE RATING SERVICES, INCLUDING TIRE RACK, THESE TIRES ARE CONSIDERED UNSATISFACTORY IN WINTER DRIVING CONDITIONS AND MARGINAL FOR HYDROPLANING. IN ESSENCE, HANKOOK HAS PRODUCED A TIRE THAT CANNOT DO WHAT IT IS SUPPOSED TO DO. ONE PURCHASES A LARGE AWD SUV, WITH ALL-SEASON TIRES, TO BE ABLE TO DRIVE IN ALL TYPES OF WEATHER. I BELIEVE THAT HANKOOK HAS PRODUCED A PRODUCT THAT WILL EVENTUALLY CAUSE AN ACCIDENT. THESE TIRES ARE SO BAD, THAT THEY SHOULD BE RECALLED. I PURCHASED A $50,000 VEHICLE THAT WAS SOLD TO ME AS A YEAR ROUND CAR, WITHOUT THE NEED TO CHANGE TIRES FOR SNOW. THE RATING ON THE HANKOOKS IN THE SNOW IS ABOUT THE SAME AS TIRES SOLD AS SUMMER TIRES, NOT ALL-SEASONS. NEITHER FORD OR HANKOOK WILL DO ANYTHING, AS THEY DO NOT SEE A DEFECT. THE DEFECT IS THE PRODUCTION BY HANKOOK AND THE SELECTION BY FORD. I WOULD LIKE TO GET THESE TIRES OFF MY VEHICLE ASAP BEFORE SOMETHING HAPPENS. I SHOULD NOT HAVE TO SPEND $1000 OUT OF POCKET DUE TO A PRODUCT THAT DOES NOT DO WHAT IT SAYS IT WILL DO. *TR

I HAVE OWNED MY VEHICLE SINCE MARCH 2013 AND HAVE HAD IT IN THE PROCESS MULTIPLE TIMES SINCE - SYNC ISSUES, DEAD BATTERY AND THREE SEATBELT REPLACEMENTS. MY VEHICLE HAS REAR AIRBAG SEATBELTS SUPPOSEDLY FOR SAFETY. INSTEAD, MY KIDS HAVE BEEN FORCED INTO UNSAFE SITUATIONS BECAUSE THE BELTS ARE SO POORLY DESIGNED AS SOON AS THE BLACK PLASTIC COVERING THE BELT BREAKS, THE ENTIRE SEATBELT NO LONGER FUNCTIONS. THIS IS WHOLLY UNACCEPTABLE. I'VE APPROACHED FORD AND SPRINGHILL FORD IN DUNDEE WITHOUT ANY SATISFACTION. MOST RECENTLY I TOOK MY CAR INTO SPRINGHILL FORD FOR AN INSPECTION AND WAS TOLD THE ISSUE IS DEBRIS WAS IN THE BUCKLES. THE SEATBELTS ARE IN THE BACK SEAT WHERE KIDS SIT, THERE WILL BE DEBRIS. WHY IS IT ACCEPTABLE THAT DEBRIS BREAKS THE BELTS? I'VE PAID FAR TOO MUCH MONEY (ADDITIONAL FOR THIS "SAFETY" FEATURE) TO HAVE A VEHICLE I CAN'T TRUST. *TR

TL* THE CONTACT OWNS A 2013 FORD FLEX EQUIPPED WITH HANKOOK OPTIMO TIRES, SIZE: 255/45/R20. THE CONTACT STATED THAT WHEN SHE TOOK HER VEHICLE IN FOR ROUTINE MAINTENANCE, THE MECHANIC STATED THAT THE TREAD DEPTH FOR ALL FOUR TIRES WAS IN THE RED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THERE WAS NOTHING THEY COULD DO TO ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 17,629.

I WAS TURNING A CORNER AND SOMETHING POPPED AND THE CAR WOULD NOT STEER. THE ONLY THING THAT STOPPED THE CAR WAS THE CURVE, AS I WAS MAKING THE TURN, AND THAT CAUSED A LOT OF DAMAGE. SUTTON FORD LINCOLN IN MATTESON, IL SAID THEY WOULD NOT REPAIR THE DAMAGES CAUSED BY THE LEMON-FORD-FLEX THAT WAS SOLD TO ME BECAUSE THE VEHICLE WAS 300 MILES OUT OF THE WARRANTY. SUTTON FORD LINCOLN IN MATTESON, IL THAN SAID IT WOULD HAVE TO BE REPORTED TO INSURANCE. SO I REPORTED IT TO INSURANCE AND THE REPAIR SHOP, THAT WAS REPAIRING THE DAMAGES, SAID THEY FOUND DAMAGE TO THE RADIATOR (1,500 DOLLARS WORTH OF DAMAGES) WHICH COULD NOT HAVE BEEN CAUSED BY THE CAR HITTING THE CURVE. AND THAT IT LOOKED LIKE SUTTON FORD LINCOLN IN MATTESON, IL RAISED THE CAR INAPPROPRIATELY AND CAUSED THE RADIATOR DAMAGE. THE REPAIR COMPANY SAID, SINCE THE ORIGINAL PLACE WHERE THE FLEX WAS TOWED TO (SUTTON FORD LINCOLN IN MATTESON, IL) WAS LOCATED RIGHT BEHIND THEM (ACROSS THE ALLEY), SUTTON FORD LINCOLN IN MATTESON, IL CAUSED THE DAMAGE. AND OF COURSE, SUTTON FORD LINCOLN IN MATTESON, IL DENIED IT AND WOULD NOT PAY FOR THE DAMAGES. BUYER BEWARE - DO NOT DO BUSINESS WITH SUTTON FORD LINCOLN IN MATTESON, IL. BUYER BEWARE - DO NOT BUY A FORD AND IF YOU DO, DO NOT GO TO SUTTON FORD LINCOLN IN MATTESON, IL. *TR

MY VEHICLE MOTOR QUIT ABOUT A MILE FROM MY HOME AND I COASTED TO THE SIDE OF THE ROAD AND TRIED TO RESTART THE MOTOR. THE SMELL OF GAS BECAME VERY STRONG AND I GOT OUT AND COULD SEE WHERE A STREAM OF GAS HAD STARTED 50 YARDS BACK ON THE STREET AND A PUDDLE WAS UNDER THE GAS TANK. I GOT THE HECK OUT OF THERE AND CALLED FORD ROAD ASSISTANCE. THE VEHICLE WAS TRANSPORTED TO THE FORD DEALER.THE SAFETY RECALL 13S04 FOR REPLACING THE FUEL PUMP HAD BEEN PERFORMED ABOUT A MONTH AGO AND 1000 MILES AGO. THE DEALER HAD NOT INSTALL THE O RING SEAL PROPERLY. THEY DID IT AGAIN AND SAY IT IS GOOD TO DRIVE. I AM NOT SO SURE. *TR

WHILE TRAVELING AT 55 MPH, ON CRUISE CONTROL, THE ENGINE BEGAN TO KNOCK AND THEN THE CAR LURCHED FORWARD TWICE AND BEGAN TO SHAKE PRETTY BAD. I PULLED OFF THE ROAD AND CALLED THE DEALERSHIP. AFTER HOLDING UP THE CELL PHONE TO THE ENGINE, I WAS TOLD TO "TURN THAT ENGINE OFF NOW!". THE CAR WAS TOWED TO THE DEALERSHIP AND I WAS LATER TOLD THERE WAS A CATASTROPHIC ENGINE FAILURE DUE TO AN CYLINDER WITHIN THE INTERNAL PISTON THAT BROKE FREE AND PUT A WHOLE IN THE ENGINE BLOCK, REQUIRING THE ENGINE TO BE REPLACED. THE SERVICE MANAGER GAVE ME THE MANGLED CYLINDER AND STATED HE THOUGHT THE BALL BEARINGS HAD FAILED AND CAUSED THE CYLINDER TO WREAK HAVOC WITH THE ENGINE. AFTER SEEING THE PIECE THAT BROKE OFF. I FEEL THAT WE WERE VERY LUCKY IT DID NOT COME THROUGH INTO THE PASSENGER COMPARTMENT; IT COULD HAVE CAUSED A SERIOUS INJURY, IF IT HAD. FORD HAS AGREED TO REPLACE THE ENTIRE ENGINE UNDER THE EXTENDED WARRANTY, SAYING THIS TYPE OF FAILURE ONLY HAPPENS "1 IN A MILLION". I DO NOT HAVE ANY CONFIDENCE THAT THE SAME TYPE OF ENGINE FAILURE WOULD NOT HAPPEN AGAIN IF THE BALL BEARINGS AND OR CYLINDER ARE INFERIOR. I HAVE PICTURES AVAILABLE IF NEEDED. *LN

WHILE DRIVING ON I-5 A HEAVY HEAVY RAIN WAS COMING DOWN AND I HAD MY WIPERS ON THE HIGH SETTING AND THEY WORKED FOR A LITTLE BIT AND THEN STOPPED MOVING AT A HIGH SPEED. WHILE ON THE HIGH SETTING THEY WERE GOING SLOWER ACROSS THE WINDOW THEN THE CONTINUOUS SLOW SETTING. I WAS UNABLE TO SEE AND HAD TO SLOW DOWN AND MOVE OVER UNTIL MY WIPERS COULD ALLOW ME TO SEE PROPERLY. THEY CONTINUED THIS FOR THE REST OF MY 150 MILE DRIVE MOVING SLOWER ON THE HIGH SETTING THROUGH THE RAIN.

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT WAS DRIVING 20 MPH WHEN ANOTHER VEHICLE CRASHED INTO THE PASSENGER'S SIDE OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT, WHO WAS DRIVING AT THE TIME OF THE INCIDENT. THE CONTACT WAS THROWN UNDER THE STEERING WHEEL AND SUSTAINED INJURIES TO THE RIBS AS A RESULT. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE YARD. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000. THE VIN WAS NOT AVAILABLE.

A 2013 FORD FLEX RENTAL VEHICLE USED FOR A 4-HOUR DRIVE FROM THE SAN DIEGO AREA TO SOUTHERN ARIZONA WAS LEAKING GASOLINE FUMES, WHICH KEPT ENTERING THE CABIN AND MADE ALL PASSENGERS NAUSEOUS, INCLUDING AN ELDERLY FEMALE WITH ALZHEIMER'S DISEASE. THE VEHICLE WAS PARKED INSIDE A GARAGE OVERNIGHT AND THE FOLLOWING MORNING ALL THE INTERIOR AREAS OF THE HOUSE, INCLUDING ALL BEDROOMS, WERE SATURATED WITH A VERY POTENT SMELL OF GASOLINE. AFTER INSPECTING THE HOUSE, IT BECAME OBVIOUS THAT THE FUMES WERE COMING FROM THE RENTAL 2013 FORD FLEX VEHICLE, AND THE GARAGE HAD AN EXTREMELY POTENT CONCENTRATION OF GASOLINE FUMES. ALTHOUGH THERE WAS NO EXPLOSION, WE ALL FELT ILL AND TOOK US ABOUT A WEEK TO FULLY RECOVER. WHEN THIS HAPPENED WE WERE IN AN AREA WITHOUT PHONE OR INTERNET ACCESS, BUT I REPORTED THE INCIDENT TO THE RENTAL COMPANY WHEN I RETURNED THE VEHICLE TO THE RENTAL COMPANY, BUT THEY DID NOT APPEAR TO BE TOO CONCERNED. *TR

I RECEIVED THE RECALL NOTICE ON SATURDAY, 7/27. I AM LEAVING FOR VACATION ON AUGUST, 3, WILL BE GONE FOR 3+ WEEKS AND WILL DRIVE APPROX. 4000 MILES. I CALLED SEVERAL DEALERSHIPS ON MONDAY, 7/29, BUT AM UNABLE TO FIND ANYONE WILLING TO SCHEDULE SERVICE FOR BEFORE 8/9 -- THEY HAVE TO ORDER THE PART AND THEN WILL SCHEDULE ME ONCE IT HAS COME IN. I CALLED FORD'S CUSTOMER RELATIONSHIP CENTER TWICE AND GOT NO ASSISTANCE. FORD TELLS ME THAT IF I DON'T CURRENTLY SMELL GAS, THE CAR IS CURRENTLY SAFE TO DRIVE. HOWEVER, I AM CONCERNED THAT I WILL BE ON VACATION THOUSANDS OF MILES FROM HOME AND DEVELOP A PROBLEM BUT HAVE NO WAY TO ADDRESS IT. IF THERE IS A SAFETY PROBLEM AND A RECALL NOTICE IS ISSUED, THE DEALERSHIPS SHOULD HAVE PARTS ON HAND AND BE PREPARED TO REPAIR CARS QUICKLY FOR PEOPLE IN MY SITUATION. A RECALL NOTICE ON A POTENTIAL FUEL LINE PROBLEM IS OF NO USE IF DEALERS ARE PREPARED TO DEAL WITH THE SAFETY ISSUE PROMPTLY. *TR

NEW 2013 FORD FLEX HAS CARBON MONOXIDE LEAKING INTO CAR WHEN YOU ACCELERATE. DEALERSHIP AND FORD KNOW OF THIS. COULD POTENTIALY BE DEADLY. *TR

ON 7/20/13 I DROPPED OFF THE FLEX AT THE DEALER FOR THE TIMELY SERVICE AND ALSO TO HAVE THE A/C CHECKED. FOR ABOUT 2 MONTHS A TERRIBLE ODOR HAS BEEN COMING FROM THE A/C AND AFTER THE CAR WAS UNUSED FOR A DAY, THE ODOR WAS UNBEARABLE WHEN WE TURNED ON THE CAR A/C. ON 7/22/13 AT THE END OF THE WORK DAY, THE SERVICE DEPT CALLED STATING ALL WORK WAS COMPLETED, THAT THE A/C WAS WORKING PROPERLY AND THAT THERE WAS NO A/C PROBLEMS TO REPAIR. WHEN I AGAIN INFORMED THEM ABOUT THE TERRIBLE ODOR, I WAS INFORMED THAT THE FLEX HAS A PROBLEM WITH MILDEW IN THE A/C BUT THAT THERE WAS ABSOLUTELY NOTHING THEY COULD DO TO FIX THE PROBLEM. I DID NOT PICK UP MY CAR FROM SERVICE AND CALLED THE SERVICE MANAGER TO INFORM HIM/HER OF WHAT I WAS TOLD BY THE SERVICE ADVISOR.THE SERVICE MANAGER AGREED THAT THIS WAS A PROBLEM WITH THE FORD FLEX A/C, THAT FORD WAS AWARE OF THIS A/C ISSUE AS OF A YEAR AGO, BUT THAT THERE WAS NO SOLUTION TO THE PROBLEM. I IMMEDIATELY CALLED FORD CUSTOMER SERVICE. I WAS INFORMED THAT A REGIONAL REP WOULD CALL ME IN TWO DAYS. I SAID THAT I COULD NOT PICK UP THE CAR AS MY DAUGHTER SUFFERS FROM UPPER RESPIRATORY AILMENTS AND THAT I WOULD NOT PICK UP THE CAR UNTIL THE MOLD AND MILDEW WAS REMOVED AND THE PROBLEM FIXED. I INFORMED THEM THAT I NEEDED A CAR IN THE MEANTIME TO GHETTO WORK, ETC. I WAS TOLD THAT THEY COULD NOT GIVE ME A LOANER AND THAT I SHOULD GET A RENTAL CAR AT MY OWN EXPENSE AND THAT THERE MAY, OR MAY NOT, BE A POSSIBILITY OF A REFUND FOR THE RENTAL EXPENSE. I AM C

ABOUT A MONTH AFTER PURCHASING MY VEHICLE, ONE OF THE INFLATABLE SEATBELT BUCKLES CRACKED AT THE BUCKLE CASING. A FEW WEEKS LATER, THE SECOND SEAT BELT BUCKLE CRACKED. I HAD BOTH BUCKLES REPLACED AND NOW I HAVE A 3RD BUCKLE CRACK. THIS MAKES THE SEATBELTS UNSAFE AND DIFFICULT TO OPERATE. ADDITIONALLY, THE TOP PART OF THE SEAT BELT (WHERE THE INFLATABLE PORTION ORIGINATES) BECOMES TWISTED AND STUCK AT THE TOP, AND MAKES IT IMPOSSIBLE TO PULL OUT THE SEAT BELT AND USE IT. THIS INFLATABLE SEATBELT FEATURE IS IN THE SECOND ROW WHERE MY CHILDREN SIT. THEY ARE UNABLE TO USE THE SEATBELTS UNASSISTED AS THEY ARE HEAVY AND DIFFICULT TO MANIPULATE EVEN WHEN THEY ARE WORKING PROPERLY. THIS NEW FEATURE IS UNSAFE AND MAKES IT DIFFICULT TO BUCKLE EACH AND EVERY TIME THEY ARE USED. I PAID TO HAVE THESE SPECIAL SEATBELTS INCLUDED WHEN I PURCHASED THE VEHICLE, AND EVEN CHOSE THIS VEHICLE BECAUSE OF THIS NEW SPECIAL FEATURE. I WOULD LIKE TO HAVE THEM REMOVED AND TO HAVE REGULAR STANDARD SEATBELTS INSTALLED. THANK YOU. *TR

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE TRAVELING 10 MPH, SHE BECAME INVOLVED IN A CRASH WITH ANOTHER VEHICLE TRAVELING 50 MPH. THE AIR BAGS FAILED TO DEPLOY AND THE VEHICLE WAS DESTROYED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE 2,400. THE VIN WAS NOT AVAILABLE.