2013 Ford Flex complaints

FUEL PUMP FAILURE AT 90,000 MILES. EXACT ISSUE WAS RECALLED ON SOME MODELS IN THE SAME YEAR, JUST NOT MY VIN. PUMP IS IN HIGH DEMAND, PRICES ARE THUS HIGHER THAN USUAL AND ALSO UNAVAILABLE THRU ANYONE BUT FORD DIRECTLY. MY CAR WAS, THANKFULLY, IN THE DRIVEWAY WHEN FAILURE OCCURRED AND WAS TOWED TO LOCAL SHOP.

2 DOOR LOCK/SENSORS REPLACED TO DATE (6/2019). DOOR SENSORS SAY IT IS OPEN WHEN ALL DOORS ARE CLOSED. OCCASIONALLY IT WILL DECIDE THE DOOR IS OPEN WHILE DRIVING, CAUSING ALL LIGHTS IN THE VEHICLE TO GO ON. HAZARD WHEN DRIVING IN THE DARK. DOORS DO NOT LOCK AT ALL WHILE DRIVING IF SENSOR SAYS DOOR IS OPEN. WAS ALSO UNABLE TO LOCK THE CAR WHILE THE SENSOR ISSUE WAS ONGOING BECAUSE THE ALARM WOULD GO OFF MULTIPLE TIMES A NIGHT. BATTERY DRAINED MULTIPLE TIMES BECAUSE INTERIOR LIGHTS REMAINED ON ALL NIGHT AND THERE IS NO WAY TO TURN OFF INTERIOR LIGHTS IN THE 2013 MODEL.

I HAVE HAD ISSUES WITH THE REAR PASSENGER DOOR AJAR LIGHT COMING ON AND STAYING ON. THIS RESULTS IN LIGHTS STAYING ON INSIDE THE CAR. IT HAS ALSO RESULTED IN THE CAR ALARM GOING OFF NUMEROUS TIMES. HOWEVER THE DOOR APPEARS TO BE CLOSED ALL THE WAY. THIS HAS HAPPENED WHEN THE CAR IS STATIONARY AS WELL AS RANDOMLY TURNING ON AND/OR OFF WHILE DRIVING DOWN SUBDIVISION STREET AND MAJOR HIGHWAYS. WHEN IT IS AJAR THE DOORS WILL NOT LOCK AUTOMATICALLY. THIS CAN BE A MAJOR SAFETY ISSUE AND IS BECOMING A MAJOR PROBLEM FOR MY AND MY FAMILY. PLEASE LET ME KNOW WHAT I CAN DO TO HAVE THIS LOOKED AT AS IT APPEARS I AM NOT THE ONLY PERSON HAVING THESE ISSUES. WHEN THE CAR RANDOMLY SEEMS TO REGISTER THE DOOR AS CLOSED WHILE DRIVING THE DOORS WILL THEN LOCK, BUT OTHERWISE THE DOORS WILL NOT LOCK APPROPRIATELY, I DO NOT HAVE ANY PICTURES OR DOCUMENTATION I CAN UPLOAD AT THIS TIME, BUT I WILL TRY TO OBTAIN SOME FOR YOU. THIS ISSUE HAS BEEN GOING ON NOW FOR A FEW MONTHS.

THE DOOR ACTUATORS IN THESE CARS ARE DEFECTIVE AND NEED TO BE ON THE RECALL LIST!! MANY FORD FLEX DOOR ACTUATORS ARE DEFECTIVE , THE CAR THINKS THE DOOR IS OPEN WHEN IT IS CLOSED . CAUSES YOUR DOORS NOT TO LOCK, MAKES YOUR BATTERY OVERHEAT, DRAINS YOUR BATTERY AND MAKES THE ALARM GO OFF RANDOMLY . I BOUGHT THIS CAR NEW AND IT HAD HAPPENED SINCE DAY 1!

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING VARIOUS SPEEDS, A GRINDING NOISE WAS PRESENT COMING FROM THE FRONT END OF THE VEHICLE. LATER, WHILE DRIVING, THE 'POWER STEERING FAULT' MESSAGE DISPLAYED BEFORE THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE VEHICLE WAS TAKEN TO AUTONATION FORD BURLESON (850 N BURLESON BLVD, BURLESON, TX 76028), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 162,000.

THIS IS THE SYMPTOM HERE: SUMMARY FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN MODEL YEAR 2011-2012 FORD FUSION VEHICLES WITHOUT A 3.5L ENGINE AND LINCOLN MKZ HYBRID ELECTRIC VEHICLES, 2011 MERCURY MILAN VEHICLES, 2011-2012 FORD TAURUS, FORD FLEX, LINCOLN MKS, AND LINCOLN MKT VEHICLES EQUIPPED WITH A 3.5L GTDI ENGINE AND 2013 FORD TAURUS, FORD FLEX, LINCOLN MKS, AND LINCOLN MKT VEHICLES EQUIPPED WITH ANY AVAILABLE ENGINE. THE AFFECTED VEHICLES HAVE ELECTRIC POWER STEERING ASSIST SYSTEMS THAT MAY SHUT DOWN AS A RESULT OF A STEERING MOTOR SENSOR FAULT. CONSEQUENCE IF THE VEHICLE EXPERIENCES A LOSS OF POWER STEERING ASSIST, EXTRA STEERING EFFORT WILL BE REQUIRED AT LOWER SPEEDS, INCREASING THE RISK OF A VEHICLE CRASH. WHAT OWNERS SHOULD DO FORD WILL NOTIFY OWNERS, AND DEALERS WILL CHECK THE POWER STEERING CONTROL MODULE (PSCM) FOR DIAGNOSTIC TROUBLE CODES (DTC). IF DEALERS FIND ANY LOSS OF STEERING ASSIST DTCS, THE STEERING GEAR WILL BE REPLACED, FREE OF CHARGE. IF, NO CODES ARE FOUND DURING THE PSCM INSPECTION, THE PSCM SOFTWARE WILL BE UPDATED, FREE OF CHARGE. THE RECALL BEGAN ON JULY 21, 2015. OWNERS MAY CONTACT FORD CUSTOMER SERVICE AT 1-866-436-7332. FORD'S NUMBER FOR THIS RECALL IS 15S18.

‏GREETING, ‏I WOULD LIKE TO FILE A COMPLAINT ABOUT THE FORD FLEX 2013 CAR. FORD HAS ALREADY RECALL SOME FORD 2013 CARS WITH RECALL#15S18 BUT AND EXCLUDES SOME OF THEM FROM COVERING THE RECALL, EVEN THOUGH THERE ARE FAULTS IN THOSE MODELS. ‏THE PROBLEM MAY CAUSE COLLISIONS, BECAUSE THE STEERING WHEEL IS NOT WORKING PROPERLY. WHERE THE SAME ISSUE AND ERROR MESSAGE, AS WELL AS THE REPAIR METHOD, AND THE CAR HAS NOT BEEN ABUSED, AND THE COMPLETE MAINTENANCE HAS BEEN DONE WITH AUTHORIZED DEALERSHIP. EVERYONE COMPLAINS OF THE SAME PROBLEM AND THE COMPANY STILL EVADES RESPONSIBILITY. ‏THE VEHICLE INSPECTION REPORT HAS BEEN MADE BY THE AGENT, AND THE SOLUTION IS MATCHED WITH THE MENTION IN THE RECALL. ‏DESIRED SETTLEMENT: ‏I THINK THE RECALL #15S18 SHOULD BE REVIEWED AND VERIFIED TO INCLUDE ALL SUBSEQUENT CARS FOR THAT MODEL. PLEASE NOTE: I CONTACTED BBB AND FILE COMPLAINT AND THEY INSTRUCTED ME TO COMMUNICATE WITH NHTSA TO REPORT THIS PROBLEM.

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING 20 MPH, THE STEERING WHEEL WAS STIFF AND DIFFICULT TO TURN LEFT AND RIGHT. THE CONTACT CALLED GERMAIN FORD OF BEAVERCREEK (LOCATED AT 2356 HELLER DR, BEAVERCREEK, OH 45434, (937) 429-1300) TO NOTIFY THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 120,000.

I WAS DRIVING WITH MY FAMILY WHEN THE CAR LOST ALL ABILITY TO STEER .WE WENT OFF THE ROAD INTO A GRASS MEDIAN STRIP . HAD THE CAR TOWED TO 5 STAR FORD AND WAS TOLD THEY HAVE HAD A LOT OF SENSOR PROBLEMS . WHEN I ASKED IF THERE WAS A RECAL ON IT I WAS TOLD NO I DID NOT HAVE THE $6,200.00 FOR THEM TO REPLACE THE RACK TWO SENSORS AND RED LASH THE COMPUTER SO THE CAR IS IN MY DRIVE WAY WAITING FOR THE FUNDS TO BE REPAIRED .THERE IS A SERIOUS PROBLEM WITH THIS POWER STEERING SYSTEM WHEN IT WENT OUT I LOST TOTAL ABILITY TO STEER

WHILE ON THE HIGHWAY MY CAR JUST SHUT DOWN. 70 MILE A HOUR TRAFFIC AND IT JUST DIES. I GET IT OFF THE ROAD AND HAVE IT TOWEDVTO A MECHANIC WHO TELLS ME THAT IT IS THE FUEL RELAY SENSOR. WE REPLACE THAT AND THE CAR RUNS FINE FOR ABOUT 4 WEEKS. WHILE ON THE HIGHWAY HEADED TO TAKE MY KIDS TO SCHOO IT JUST DIES IN THE MIDDLE OF TRAFFIC. ONCE AGAIN I CALL FOR A TOW TRUCK AND TAKE IT TO THE MECHANICS AND ONCE AGAIN HE PUTS A NEW FUEL PUMP RELAY SENSOR ON. A GAIN IT WORKED FINE FOR ABOUT 4 WEEKS AND QUIT AGAIN. FORD TOLD ME THAT MY CAR HAD A RECALL ON THE FUEL PUMP AND THAT IT WAS PROBALY ACTING UP AGAIN. I ASKED IF I COULD BRING IT IN TO BE FIXED AND THEY QUOTED ME SOME OUTRAGEOUS PRICE. THEY SAID THE RECALL HAD ALREADY BEEN FIXED ON MY CAR. WELL IF IT HAD BEEN FIXED THEN I WOULDNT BE PUT IN THESE DANGEROUS SITUATION S AND AFRAID TO DRIVE MY CAR FOR FEAR OF GETTING RAMMED BY A SEMI WHEN MY FUEL PUMP JUST OUT OF THE BLUE DECIDES TO SHUT DOWN . PLEASE REOPEN THE RECALL ON THESE VEHICLES BEFORE SOMEONE GETS KILLED.

I HAVE HAD TWO DOOR LATCHES FAIL IN THE SAME VEHICLE WITHIN 2 YEARS OF EACH OTHER. NO MATTER WHETHER THE VEHICLE IS MOVING OR STATIONARY, I GET A WARNING STATING THE RIGHT FRONT (AND PREVIOUSLY THE RIGHT REAR) DOOR WAS NOT CLOSED WHEN IN FACT IT WAS. THERE IS A FAULTY SENSOR IN THE DOOR LATCHES. THIS ALSO PREVENTS THE CHILD LOCKS FROM ENGAGING SINCE IT THINKS THE DOORS ARE OPEN.

I HAVE HAD TWO DOOR LATCHES FAIL IN THE SAME VEHICLE WITHIN 2 YEARS OF EACH OTHER. NO MATTER WHETHER THE VEHICLE IS MOVING OR STATIONARY, I GOT A WARNING STATING THE RIGHT REAR (AND NOW THE RIGHT FRONT) DOOR WAS NOT CLOSED WHEN IN FACT IT WAS. THERE IS A FAULTY SENSOR IN THE DOOR LATCHES. THIS ALSO PREVENTS THE CHILD LOCKS FROM ENGAGING SINCE IT THINKS THE DOORS ARE OPEN.

DOOR AJAR INDICATOR FALSELY INDICATES DOOR IS OPEN CAUSING INTERIOR LIGHTS TO REMAIN ON WHILE DRIVING AS WELL AS AN AUDIBLE ALARM. OCCURS WHILE STATIONARY AND WHILE MOVING. INTERIOR LIGHTS ARE DISTRACTING AT NIGHT AND UNNECESSARY ILLUMINATION AFTER PARK CAUSES BATTERY TO DRAIN.

DOOR SENSOR ON FRONT PASSENGER DOOR STAYS ON CAUSING DOME TO STAY ON. RUNS BATTERY DEAD KEEPS PANEL LIGHTS ON. ALREADY REPLACED BACK PASSENGER DOOR UNDER WARRANTY LAST YEAR. AT 60000 MILES WARRANTY IS OUT AND COST IS $500 TO FIX. I HAVE READ A LOT OF COMPLAINTS ABOUT THIS ISSUE.. I CANNOT LET ANYONE SIT IN MY FRONT PASSENGER SEAT FOR FEAR OF NOT BEING ABLE TO SHUT DOOR FOR DOOR SENSOR TO GO OFF AND NOT COME OUT TO A DEAD BATTERY. NOW THE DOOR OPEN LIGHT COMES ON WITHOUT THE DOOR BEING OPENED AND WON'T GO OFF. THIS CAUSES DO.E LIGHTS TO STAY ON RESULTING IN DRAINING THE BATTERY..THIS IS OBVIOUSLY A BIG ISSUE NOW. AS I HAVE READ THERE IS A LAWSUIT..

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING 55 MPH, THE VEHICLE DECELERATED ON ITS OWN AND THE WRENCH WARNING ICON ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WOULD NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TOWED TO GARY SMITH FORD (1 BEAL PKWY NW, FORT WALTON BEACH, FL 32548, (888) 814-7437) WHERE THE THROTTLE BODY WAS REPLACED AND THE PCM WAS UPDATED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,122. .*BF *TR

THE DOOR SENSORS DO NOT WORK PROPERLY. THESE SENSORS SENSE WHEN THE DOOR IS OPEN OR CLOSED. THE SENSOR MALFUNCTIONS CAUSING THE DOORS NOT TO LOCK OR CAUSING THEM TO UNLOCK WHILE DRIVING OR EVEN WHILE PARKED. IT WILL NOT ALLOW YOU TO LOCK THE DOORS EVEN WHEN THE CAR IS IN PARK. WHEN YOU TRY TO LOCK THE DOOR MANUALLY THEY WILL IMMEDIATELY UNLOCK. THIS INABILITY TO EVEN LOCK THE DOOR MANUALLY IS A AN ADDITIONAL SAFETY ISSUE. WE CANNOT FEEL SAFE WHEN TRAVELING BECAUSE WE CANNOT LOCK THE DOORS AND TRUST THEM TO STAY LOCKED. THIS SENSOR ALSO CAUSES THE INTERIOR LIGHTS TO STAY ON INTERMITTENTLY. SOMETIMES THE LIGHTS WILL BE ON FOR HOURS AT A TIME AND YOU CANNOT TURN THEM OFF. OFTEN, THE BATTERY IS DEAD BECAUSE THE LIGHTS HAVE BEEN ON. THESE SENSORS CAUSE THE CAR ALARM TO GO OFF IF THE CAR IS PARKED AND LOCKED BECAUSE IT SUDDENLY SHOWS THE DOORS AS OPEN. OUR DOORS CONSTANTLY TRIP. SOMETIMES WHEN YOU PRESS THE BRAKE TO STOP THE FLEX, THE ALARM WILL DING SAYING THAT THE DOOR IS OPEN AND TO PUT THE CAR INTO PARK. IT IS ALMOST LIKE THE DOOR SENSOR MOVES OR TILTS WHEN STOPPING THE CAR LOSING ITS CONNECTION THAT ALLOWS IT TO SENSE TO DOOR CLOSURE. ALL OF THIS HAPPENS DAILY! HELP!!!

STARTED UP THE CAR AND I GOT POWER STEERING WARNING AND ADVANCTRAC SERVICE WARNINGS. UNABLE TO STEER AT ALL.

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING OUT OF THE DRIVEWAY, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT CALLED STEVENS FORD OF MILFORD (LOCATED AT 717 BRIDGEPORT AVE, MILFORD, CT 06460, (203) 876-6464) AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.

THE STEERING WHEEL ON THE VEHICLE IS ALMOST IMPOSSIBLE TO USE. WHEN STEERING IT TAKES GREAT FORCE TO TURN THE WHEEL ONE WAY OR THE OTHER. FEELS LIKE DRIVING A CAR THAT HAS RUN OUT OF POWER STEERING FLUID, AS THOUGH THE STEERING HAS GONE OUT. THIS HAS BEEN HAPPENING FOR THE PAST 12 MONTHS OFF AND ON AND WITHIN THE PAST MONTH HAS BECOME INCREASINGLY WORSE.

FAILURE OF ENGINE TO START/RUN DUE TO A FAULTY FUEL PUMP CONTROL MODULE. CURRENT FORD SAFETY RECALL #16S31 (NHTSA #16V621) IS LIMITED ONLY TO FORD/LINCOLN VEHICLES EQUIPPED WITH THE ECOBOOST TURBOCHARGED ENGINE. THE FAULTY COMPONENT ON MY NORMALLY ASPIRATED ENGINE, FUEL PUMP CONTROL MODULE #AA8Z-9D370-B, IS THE SAME COMPONENT BEING REPLACED ON VEHICLES AFFECTED BY THE #16V621 NHTSA SAFETY RECALL. TO AVOID ENGINES SHUTTING OFF AT SPEED OR NOT STARTING, IT APPEARS THAT THE RECALL WILL NEED TO BE EXPANDED TO INCLUDE NORMALLY ASPIRATED ENGINES AS WELL. WE WERE FORTUNATE BECAUSE OUR VEHICLE FAILED SITTING IN OUR DRIVEWAY, NOT AT 75 MPH ON THE HIGHWAY. MY WIFE'S CONCERN IS WHAT WOULD HAVE HAPPENED TO HER AND OUR FOUR GRANDCHILDREN IF THIS FAILURE HAD TAKEN PLACE ON THE INTERSTATE IN BUSY TRAFFIC AT 75 MPH. WHY IS THE SAME COMPONENT THAT IS FAILING ON ECOBOOST TURBOCHARGED ENGINES BEING COVERED BY FORD SAFETY RECALL #16S31 NOT BEING RECALLED ON SIMILAR VEHICLES EQUIPPED NORMALLY ASPIRATED ENGINES USING THE IDENTICAL COMPONENT? FAILURE OF THE COMPONENT HAS THE SAME EFFECT OF AN ENGINE THAT CUTS OFF AT SPEED OR WILL NOT START. YOUR ATTENTION TO THIS MATTER IS GREATLY APPRECIATED. THE SAFETY OF THE OWNERS OF THESE POPULAR FORD/LINCOLN FAMILY VEHICLES IS AT STAKE.

THERE IS CURRENTLY AN ISSUE WITH OUR ECOBOOST V6 TURBO CHARGER. THERE IS A OLD DRAIN TUBE LEAK THAT HAS BEEN IDENTIFIED THROUGH FORD AND IS A FIRE SAFETY ISSUE. THIS ISSUE HAS BEEN RECALLED FOR THE 2014 AND 2015 FORD FLEX WHICH IS IDENTICAL PARTS AS OUR VEHICLE BUT NEVER RECALLED. WOULD LIKE TO SEE THIS GET RECALLED BEFORE HARM IS HAD. THIS IS AN ONGOING LEAK THAT HAS GOTTEN WORSE OVER TIME.

CAR WOULD NOT START. TOWED TO GARAGE. FUEL PUMP DRIVER AND FUEL PUMP BAD AND MELTED.

I BOUGHT MY 2013 FLEX IN JULY OF 2015. IN AUGUST OF 2018 MY BACK PASSENGER DOOR STARTED READING AS OPEN, AT ALL TIMES. CAUSING INTERIOR LIGHTS TO STAY ON. ALSO THE CAR ALARM STARTED GOING OFF AT RANDOM TIMES.

MY 2013 FORD FLEX WAS REPAIRED AT MALLOY FORD IN CHARLOTTESVILLE, VA. THE CAR WAS PARKED AND FAILED TO START, SO I HAD IT TOWED TO THE LOCAL FORD DEALERSHIP. THE REPAIRS CONSISTED OF REPLACING THE FUEL PUMP DRIVE MODULE AND THE FUEL PUMP. MY FORD FLEX HAS 69K MILES AND IS OUT OF WARRANTY. I HAD THE VEHICLE TOWED TO THE LOCAL FORD DEALERSHIP. THE DEALER INFORMED ME THAT THE REPAIRS WERE NOT COVERED BY ANY RECALL NOTICES. ACCORDING TO THE NHTSA WEBSITE, THESE REPAIRS SHOULD BE COVERED BY FORD MOTOR COMPANY. BOTH OF THESE ITEMS ' THE FUEL PUMP MODULE AND PUMP ' ARE LISTED AS: 1) FUEL PUMP MALFUNCTION, NHTSA CAMPAIGN NUMBER: 16V621000 MANUFACTURER FORD MOTOR COMPANY COMPONENTS FUEL SYSTEM, GASOLINE. FORD'S NUMBER FOR THIS RECALL IS 16S31. 2) FUEL DELIVERY MODULE MAY CRACK AND LEAK NHTSA CAMPAIGN NUMBER: 15V812000 COMPONENTS FUEL SYSTEM, GASOLINE FORD'S NUMBER FOR THIS RECALL IS 13S04-S1. THE FIRST PART OF MY COMPLAINT IS THAT FORD DOES NOT RECOGNIZE EITHER OF THESE TWO RECALLS ON ITS OWN WEBSITE, OR IN THE AUTOMATED PHONE DIAL-IN SYSTEM THAT I USED TO REACH CUSTOMER SERVICE; I.E., WHEN I INPUT THE FORD RECALL NUMBERS OF 16S31 OR 13S04-S1, THE MESSAGE I RECEIVED WAS THAT NO SUCH RECALL EXISTED! THE SECOND PART OF MY COMPLAINT IS THAT WHEN I SPOKE WITH THE SUPERVISOR THE RESPONSE WAS THAT MY VEHICLE WAS MANUFACTURED AT A SITE THAT DID NOT HAVE THE PROBLEMS COVERED BY THE RECALL. I POINTED OUT THAT THE MANUFACTURING SITE HAD NOTHING TO DO WITH THIS; RATHER THE PARTS THAT FAILED WHER

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHEN MAKING A TURN, THE STEERING MADE ABNORMAL NOISES. THERE WERE NO WARNING INDICATORS ILLUMINATED. FOX GRAND TRAVERSE (3464 US-31, TRAVERSE CITY, MI 49684, (231) 922-2000) INFORMED THE CONTACT THAT THE RACK AND PINION NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. DURING THE INCIDENT, THE MESSAGE 'POWER STEERING FAULT' WAS DISPLAYED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (CAGUAS EXPRESSWAY MOTORS, CARR #1KM 30.1, CAGUAS, PR) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME SYMPTOM LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 78,000.

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING 30 MPH, THE VEHICLE WOULD OVERHEAT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT WAS NOT ABLE TO ASSIST. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 98,000.

WHILE DRIVING, THE CAR JUST STOPS. NO POWER, CANNOT TURN WHEEL, GAS NOR BRAKE PEDAL WORKS. HAVE TO RESTART BY PUSHING IGNITION BUTTON. THIS HAS HAPPENED A FEW TIMES ALREADY AND IS A MAJOR SAFETY ISSUE.

TAKATA RECALL , I TOOK MY CAR TO MEL HAMBELTON FORD, FOR A VEHICLE HEALTH INSPECTION AND NEVER WAS INFORMED ABOUT THE FSA TITLE SYNC WITH MYFORD MYLINCOLN TOUGH WZARRANTY EXTENSION COVERING ACCESSORY PROTOCOL INTERFACE MODULE APIM , BUT WAS UNDER PRIMARY CONCERNS DIAG. AND REPLACE APIM FOR BLANK SCREEN, YET WHEN I GET ON FORD PASS I LEARN OF THIS ISSUE, NEVER THE DEALER THAT SOLD MY THE CAR OR THE FORD DEALERSHIP OFFER TO ASSIST ME ARE CHECKED THE RECALLS ON THIS VEHICLE12/13/18

THIS IS THE 3RD TIME THIS HAS HAPPENED IN THE PAST MONTH. AFTER DRIVING THE CAR TO A LOCATION, TURNING THE CAR OFF THEN RETURNING TO THE CAR TO LEAVE, THE ENGINE WILL TURN OVER, BUT WILL NOT FIRE. THE INDICATORS SHOW THE CAR RUNNING, I.E. DASH LIGHTS ON EVEN AFTER GETTING OUT OF THE CAR. THE SMELL OF GASOLINE IS PRESENT.

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE ATTEMPTING TO PULL OUT OF THE DRIVEWAY AT APPROXIMATELY 3 MPH, THE POWER STEERING ABILITY BECAME DIFFICULT AND "SERVICE POWER STEERING ASSIST" ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO SMART FORD (1103 MARTIN LUTHER KING BLVD, MALVERN, AR 72104) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR FAILED AND NEEDED REPLACEMENT. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

2013 FORD FLEX - DOOR SENSOR KEEPS THINKING IT IS OPEN. IT PREVENTS US FROM LOCKING THE DOORS, BOTH PARKED AND IN MOTION. IT ALLOWS OUR CHILDREN TO OPEN THE DOOR WHILE IN MOTION BECAUSE THE DOORS WILL NOT LATCH. ISSUE IS STILL OCCURRING. IT STARTED A MONTH AGO (START OF NOVEMBER 2018), HOWEVER NOW DOES IT EVERY TIME WE ARE GETTING INTO OR OUT OF THE VEHICLE. ISSUE WHILE DRIVING: WHEN THE SENSOR IS SENSING THE DOOR AS "OPEN", THE LIGHTS IN THE VEHICLE STAY ON FOR OVER 3 MILES OF DRIVING BEFORE THEY WILL TURN OFF - DAY OR NIGHT CAUSING A BACK LIGHT (GLARE) ISSUE DURING NIGHT TIME DRIVING. ISSUE WHILE STOPPED, BOTH SITTING IN AND OUTSIDE OF THE VEHICLE: THE LIGHTS DO NOT TURN OFF AND RUNS DOWN THE BATTERY OF MY VEHICLE. I TIMED THE LIGHTS AFTER GETTING HOME AND AT 30 MINUTES I STOPPED THE TIMER - AS IT WAS TOO COLD TO CONTINUE. I HAD TO SHUT THE DOOR 12 TIMES BEFORE THE SENSOR FINALLY SENSED A "CLOSED" DOOR AND SHUT THE LIGHTS OFF.

THE STEERING IS OFF WHEN TURNING LEFT, RIGHT AND WHILE SWITCHING LANES. IT'S VERY HARD TO STEER. IT FEELS LIKE A MANUAL SHIFT DRIVING VEHICLE INSTEAD OF AUTOMATIC, HAVING TO USE BOTH HANDS JUST TO TURN THE VEHICLE. IT WASN'T AS HARD AT FIRST TO STEER. YOU COULD TELL THE STEERING WAS OFF BUT STILL MANAGEABLE. HOWEVER, NOW IT'S AT THE POINT IT'S A MUST TO GET FIXED. WE SCHEDULED AN APPOINTMENT TO GET IT FIXED NOW. I CALLED THE FORD DEALERSHIP BUT WAS INFORMED THERE ARE NO SPECIFIC RECALLS FOR MY VIN#. I THEN CALLED THE NUMBER ON OWNER.FORD.COM WEBSITE AND SPOKE WITH A REPRESENTATIVE WHO ALSO SAID MY VIN DOESN'T HAVE ANY RECALLS FOR STEERING. I REFERENCED THE RECALL# 15S18 AS IT RELATES TO MY PROBLEM. I WAS STILL INFORMED MY VIN# IS NOT A PART OF THE RECALL BUT TO HOLD ONTO MY RECEIPT FROM THE REPAIR SHOP IN CASE IT HAPPENS TO BECOME PART OF THE RECALL THEN WE CAN FORWARD THEM THE RECEIPT. *TR

THERE IS A RECALL ON THE ELECTRONIC POWER STEERING FOR CERTAIN 2013 FORD FLEX'S. RECALL 15S18. THE MANUFACTURER SAYS THAT MINE DOES NOT QUALIFY FOR THE BUT THE VEHICLE HAS THE SAME SYMPTOMS AS THE RECALL CAMPAIGN. THE POWER STEERING WAS OUT ON MY VEHICLE, IT LOCKED UP AROUND A CURVE WHEN I WAS DOING ABOUT 50 MILES AN HOUR. THE VEHICLE WOULD NOT TURN RIGHT, I CROSSED A LANE OF ONCOMING TRAFFIC AND HIT A TREE ON SUNDAY 11 18 18. I WAS ON HIGHWAY 70 IN KINGSTON TENNESSEE, HEADED EASTBOUND. THE STEERING WHEEL IS VERY LOOSE AND IN A BIND AS IF THE STEERING WHEEL WAS LOCKED WITH KEYS OUT OF THE IGNITION. I HIT THE TREE DOING ABOUT 35 MPH TO 40 MPH WHEN STEERING BECAME INOP AND THE AIRBAGS DID NOT EVEN DEPLOY. I WAS FORTUNATE ENOUGH TO BE ABLE TO SLOW THE VEHICLE FROM 50 MPH TO AROUND 35 MILES AN HOUR BEFORE STRIKING THE TREE OR COULD'VEBEEN MUCH WORSE. I SUSTAINED SHOULDER INJURY AND CAN ONLY HOPE THAT THIS VEHICLE BECOMES PART OF THE RECALL BECAUSE I COULD HAVE VERY EASILY HIT SOMEBODY HEAD ON AND KILLED SOMEONE OR MYSELF. VERY THANKFUL TO BE HERE BUT THIS COULD HAVE EASILY COST ME MY LIFE.

WAS DRIVING ON THE FREEWAY AND THE POWER STEERING WENT OUT WITH NO WARNING CAR SHUT DOWN AND WAS UNABLE TO STARE

STEERING IS STIFF WHEN TURNING LEFT TO RIGHT. FEELS LIKE EASY/HARD-HI/LOW SENSATION. ALSO HIGH PITCH SQUEAL WHEN TURNING STEERING WHEEL. NOISE IS COMING FROM ENGINE COMPARTMENT.

CAR JUST DIES IN THE MIDDLE OF DRIVING AND THE STEERING SYSTEMLOCKS UP. THERE HAS BEEN A KNOWN RECALL FOR A FUEL CONTROL MODULE ON FORD FLEX, THERE IS ALSO KNOWN FUEL PUMP PROBLEMS WITH FORD MAKES AND MODELS. I HAVE LOST POWER TWICE. HAD AT THE MECHANIC LAST MONTH. COULD NOT GET IT TO DIE FOR AN ENTIRE WEEK IN THE SHOP. NOW IT IS DEAD IN A PARKING LOT AGAIN.

DEFECTIVE DOOR LATCH. THE LATCH REPORTS "DOOR AJAR" WHEN DOOR IS CLOSED, UNLOCKING ALL DOORS AT ALL TIMES.

THE REAR PASSENGER DOORS ARE SHUT ALL THE WAY, BUT THE CAR SENSES THEM AS OPEN AND KEEPS THE INTERIOR LIGHTS ON WITH A DOOR AJAR WARNING ON THE DASHBOARD. THERE WAS A TSB PERFORMED ON MY CAR FOR THIS ISSUE, BUT THE ISSUE HAS RETURNED. IT IS AN INTERMITTENT ISSUE. I HAVE TO TRY OPENING AND CLOSING THE DOOR TO GET IT TO SHOW AS SHUT. IT CAN CAUSE THE CAR ALARM TO GO OFF AT TIMES. THE WARNING CAN COME ON WHILE I'M DRIVING, LONG AFTER I SHUT THE DOOR.

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING APPROXIMATELY 25 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO EVERGREEN FORD LINCOLN (1500 18TH AVENUE NW, ASSAQUAH, WA 98027) WHERE IT WAS DIAGNOSED THAT THE TIMING BELT WAS STRETCHED. SINCE THE TIMING BELT WAS DIRECTLY LINKED TO THE WATER PUMP, A NEW ENGINE WAS RECOMMENDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS UNKNOWN.

ID NUMBER 16V621000 ISN'T ASSOCIATED WITH MY FORD FLEX 2013 EVEN THOUGHT THE FUEL MODULE FAILED WHILE DRIVING AND LEFT US STRANDED

THE SENSORS ON THE PASSENGER REAR DOOR THINK THAT THE DOOR IS OPEN EVEN WHEN IT IS CLOSED. MY CAR ALARM GOES OFF CONSTANTLY, THE CHILD SAFETY LATCH WON'T ENGAGE, AND MY DOORS NO LONGER AUTOMATICALLY LOCK ONCE I DRIVE OVER 25 MPH. THIS IS AN ISSUE FOR EVERY 2013 FORD FLEX OWNER THAT IS ACTIVE ONLINE. FORD KNOWS THIS IS AN ISSUE AND ISN'T ADDRESSING IT.

I WAS DRIVING DOWN MAIN STREET WHEN MY CAR STOPPED ACCELERATING. I WAS ABLE TO MOVE TO THE MEDIAN TURN IT OFF AND BACK ON, BUT IT STILL WOULD COULD I PUTTED ACROSS 2 LANES OF TRAFFIC. PARKED ON A SIDE STREET, TURNED IT OFF AND LET IT SIT FOR A MINUTE. I RESTARTED AND IT DROVE FINE. IT DID THIS EXACT SAME THING 2 DAYS BEFORE. A YELLOW WRENCH APPEARS ON THE DASHBOARD AS THE ISSUE IS HAPPENING, BUT IS NOT PRESENT ANY OTHER TIME. THE VEHICLE HAS AROUND 80,000 MILES ON IT. I AM CALLING FORD TODAY.

FUEL CONTROL MODULE FAILED LEADING TO VEHICLE FAILING TO START. ENGINE WOULD CRANK/TURN OVER BUT NO FUEL DELIVERED. DEALER DIAGNOSED AFTER VEHICLE WAS TOWED FOR SERVICE. FUEL PUMP DETERMINED TO BE GOOD AFTER BYPASSING FUEL CONTROL MODULE. VEHICLE WAS STATIONARY AT TIME OF FAILURE.

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE OPERATING THE VEHICLE, THE "POWER STEERING FAILURE" MESSAGE DISPLAYED AND THE POWER STEERING MALFUNCTIONED, WHICH MADE THE STEERING WHEEL VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (NASHVILLE FORD, 723 S. DAVIS ST., NASHVILLE GA, 31639) AND THE MANUFACTURER WERE BOTH NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000.

HAVING PROBLEMS WITH THE MOTOR STALLING OUT AND NOT STARTING FOR DAYS. I'VEBPARKED AFTER FILLING IT UP AND PARKING IT FOR THE NIGHT. ONLY TO GO OUT IN THE MORNING AND NOT STARTING. THEN AFTER A FEW DAYS OF SITTING IT WOULD START.

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FUEL PUMP NEEDED TO BE REPLACED AND FLUSHED. THE CONTACT STATED THAT THE FUEL PUMP WAS REPLACED THREE TIMES. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 135,717.

PASSENGER DOOR AJAR INDICATOR LIGHT STAYS ON EVEN THOUGH DOOR CLOSED (CONSTANT - WHETHER STOPPED OR MOVING). IT'S BEEN A COUPLE OF WEEKS. IT KEEPS LIGHTS ON INSIDE AND THE OUTSIDE MIRRORS I'VE HEARD (ONLINE) IT COULD BE A SENSORY ISSUE, BUT I FEAR IT MAY BE A FAULTY LATCH ISSUE. WHEN I FELT THE LATCH, IT SEEMED SLUGGISH (I CAN PUSH IT A LITTLE AND IT STAYS - DOESN'T SPRING BACK TO EITHER OPEN OR CLOSED). I FEEL THE LATCH IS NOT WORKING PROPERLY AND MAY NOT CLOSE ALL THE WAY. I ALSO WORRY THAT THE BATTERY WILL DIE BECAUSE IT KEEPS LIGHTS ON.

VEHICLE SHUT OFF WHILE PULLING AWAY FROM A STOP LIGHT. PULLED TO SIDE OF ROAD AND THE AA8A-9D412-CA FUEL PUMP RELAY WAS EXTREMELY HOT AND VEHICLE WOULD CRANK BUT NOT START. PULLED CONNECTOR AND LET THE RELAY COOL. REINSTALLED CONNECTOR AND VEHICLE STARTED WITH NO ISSUES. WHEN I RETURNED HOME I ORDERED A NEW RELAY AND REPLACED THE UNIT. VEHICLE WAS IN A DANGEROUS SITUATION WITH TRAFFIC AROUND. THIS COULD HAVE CAUSED AN ACCIDENT.

PASSENGER FRONT DOOR AJAR WARNING IS DISPLAYED, EVEN THOUGH DOOR IS CLOSED AND LOCKED. BECAUSE THE COMPUTER THINKS THE DOOR IS OPEN THE INTERIOR LIGHTS REMAIN ON CAUSING A VISIBILITY HAZARD WHEN DRIVING AT NIGHT. ALSO, WHEN EXITING THE VEHICLE AND LOCKING THE DOORS THE INTERIOR LIGHTS STAY ON FOR 10-15 MINUTES.THIS WILL DRAW ATTENTION TO THE VEHICLE AND LET PASSERBY'S VIEW THE INTERIOR CONTENTS LEFT IN THE VEHICLE FOR POSSIBLE THEFT. THIS STARTED AS AN INTERMITTENT PROBLEM AND NOW IS CONSTANT EVERY TIME THE DOOR IS OPENED AND CLOSED, THERE IS NO CHANGE OF THE PASSENGER DOOR AJAR STATUS.