2011 Ford Fiesta complaints

WHILE DRIVING FROM DENVER TO LONGMONT CO (8/14/15) ON HWY 76 THE VEHICLE WOULD NOT RESPOND WHEN I NEEDED TO ACCELERATE THEN THE ENGINE CUT OFF. I WAS ABLE TO RESTART AND PUT IN NEUTRAL TO NAVIGATE TRAFFIC TO GET TO SIDE OF THE ROAD. THE CAR DIED. IT COULD NOT BE RESTARTED. WHILE WAITING FOR TOW TRUCK I WAS ABLE TO START CAR AGAIN AND TRIED TO DRIVE, IT WOULD NOT RESPOND TO ACCELERATOR AND THEN DIED. CAR WAS TOWED TO LONGMONT REPAIR SHOP. THE MECHANIC THERE REACHED OUT TO FORD AND WAS TOLD THEY WERE AWARE OF THOSE ISSUES BUT PART WAS ON 6 MONTH BACKORDER. CAR WAS THEN PICKED UP BY FORD OF LONGMONT. THEY SAID THAT IT WASN'T THE TCM AND REPLACED 3 SMALLER PARTS. SIX DAYS LATER I WAS DRIVING ON DIAGONAL HIGHWAY IN BOULDER CO AND THE CAR REFUSED TO ACCELERATE AND THE DIED. CAR WAS TOWED TO FORD OF LONGMONT AGAIN. I WAS TOLD BY THE SERVICE DEPARTMENT THAT FORD REQUIRES THAT WHEN REPLACING THE TCM THEY MUST FIRST REPAIR MINOR PART AND RETURN TO CUSTOMER AS "FIXED" AND WAIT FOR SUBSEQUENT PART FAILURE BEFORE REPLACING THE TCM. FORD OF LONGMONT REPLACED THE PART ON 8/20/15.

TL* THE CONTACT OWNS A 2011 FORD FIESTA. WHILE DRIVING APPROXIMATELY 20 MPH, THE POWER TRAIN HESITATED INTERMITTENTLY WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE VEHICLE WHERE IT WAS DIAGNOSED THAT THE TSM NEEDED TO BE REPLACED. THE DEALER STATED THAT THE VEHICLE COULD NOT BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

BEGAN TO HEAR A CLUNKING NOISE IN THE STEERING ACCOMPANIED BY VIBRATION IN THE STEERING WHEEL. THIS NOISE AND VIBRATION HAS STEADILY INCREASED SINCE FIRST NOTICING IT. FEELS AS THOUGH A BEARING OR BUSHING HAS FAILED OR A TOOTH IN THE STEERING GEAR IS MISSING. PLEASE NOTE: THIS CAR HAS BEEN MAINTAINED IN A TIMELY FASHION AND ALL SERVICE HAS BEEN PERFORMED BY FORD DEALERSHIPS. ALSO I AM 59 YEARS OLD AND TREAT THE CAR WITH RESPECT. I AM WORRIED THAT WHATEVER IT IS MAY FAIL ALL-TOGETHER AND CAUSE ME TO HAVE AN ACCIDENT. PLEASE NOTE: THERE ARE OTHER COMPLAINTS OF THIS PROBLEM POSTED ON THE INTERNET.

ABOUT A YEAR AGO I WAS GOING UP LOMBARD STREET IN SAN FRANCISCO WITH A FRIEND OF MINE AND 2 YOUNGER SISTERS. WE WERE WAITING IN THE LINE OF CARS, AS THERE IS ALWAYS AN AMOUNT TRYING TO GO UP THE FAMOUS STREET. AFTER 10 MINUTES IN TRAFFIC MY ENGINE LINE CAME UP WITH A WARNING STATING THE ENGINE WAS TO HOT. WHEN THE CARS MOVED UP MINES WOULD NOT ACCELERATE. I TRIED PUSHING ON THE GAS AND THE CAR WOULD NOT MOVE. I WASN'T SURE WHAT TO DO SINCE MY CAR WAS STUCK ON AN INCLINE WITH A HEAVY AMOUNT OF TRAFFIC SO I TOLD MY FRIEND TO TAKE THE WHEEL. HE SOON NOTICED THAT ALTHOUGH THE CAR DIDN'T WANT TO GO UP IT WAS ABLE TO REVERSE. SO HIS IDEA WAS TO GO ON THE OPPOSITE SIDE OF THE STREET WHERE THERE WERE NO CARS GOING AT THE MOMENT IN REVERSE. WITH MY LITTLE SISTERS FRIGHTEN IN THE CAR WE DECIDED IT WAS A GOOD IDEA TO GET OUT OF THE HEAVY TRAFFIC INCASE I NEEDED TO CALL A TOE TRUCK. WE REVERSE THE CAR ON THE OPPOSITE SIDE OF THE STREET ALL THE WAY DOWN AND WAS ABLE TO PARK IT CORNER IN REVERSE. WE DECIDED TO WAIT 20 MINUTES AND SEE IF THE CAR WOULD TURN ON, LUCKILY IT DID. SOON AFTER I TOOK IT TO FORD TO LET THEM KNOW ABOUT THE PROBLEM THEY STATED IT WAS NOT THE TRANSMISSION AND CHANGED A SMALL PART IN WHICH THEY CLAIM IT WOULD FIX IT. 2 MONTHS WE WENT TO GET ICE CREAM AND PARK THE CAR ON A HILL IN SAN FRANCISCO, MUCH SMALLER INCLINE. HOWEVER WHEN WE CAME BACK TO THE CAR IT DID TURN ON BUT THEN WHEN I TRY STEPPING ON THE GAS THE CAR WOULDN'T MOVE, AGAIN. I TURNED OFF THE CAR AND WAITED 5

TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE VEHICLE CAME TO A COMPLETE STOP WITHOUT WARNING. THE CONTACT MENTIONED THAT THE ENGINE WAS RUNNING BUT THE VEHICLE WOULD NOT MOVE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED. THE DIAGNOSES WAS UNKNOWN. THE VEHICLE WAS REPAIRED BUT THE REMEDY FAILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

IN FEB. OF 2015 I RECEIVED A LETTER FROM FORD MOTOR CO. ABOUT THE TRANSMISSION CONTROL MODULE. THE "NOTICE" SAID MY CAR MAY EXPERIENCE INTERMITTENT SYMPTOMS OF LOSE OF POWER WHILE DRIVING,NO-START,OR A LACK OF POWER, AMONG A FEW OTHER THINGS. WHEN I CALLED A FORD DEALER...I WAS BASICALLY TREATED LIKE A STUPID OLD WOMAN AND WHEN I ASK WHAT I SHOULD DO, I WAS TOLD DRIVE IT UNTIL IT HAPPENS!. WELL, IT HAPPENED! 5 MONTHS LATER MY CAR STALLED, THE MOTOR KEPT RUNNING, THE CAR JUST WOULD NOT GO, I WAS LUCKY I HAD TIME TO GET TO THE SIDE OF THE ROAD BEFORE I WAS REAR-ENDED. FORD DID "FIX" MY CAR. TODAY, 3 MONTHS LATER, MY CAR STALLED ON A VERY BUSY HIGH, 18 WHEELER RIGHT BEHIND ME AND ONCE AGAIN I WAS ABLE TO QUICKLY TURN INTO A PARKING LOT. NOW THEY HAVE MY CAR AND IT WILL TAKE 3 MONTHS, THAT'S RIGHT 3 MONTHS TO "FIX" IT! I'M VERY HAPPY TO BE ALIVE TO REPORT THIS. I'M VERY HAPPY I GET TO SEE MY FAMILY AGAIN. THANKS FORD FOR ALMOST TAKING MY LIFE TWICE!!!! WHY IS THIS NOT A RECALL!!!!!!! LET'S NOT FORGET ABOUT THE PEOPLE I COULD'VE DIED WITH TODAY. I'M SO MAD. HOW CAN FORD GET AWAY WITH THIS. WHO WILL DIE TODAY, TONIGHT OR TOMORROW BECAUSE OF THIS? BETTER PRAY IT'S NOT YOUR FAMILY MEMBER OR MINE!

REAR PASSENGER DOOR FLUNG OPEN WHILE DRIVING. HAD TO HOLD CLOSED WITH ONE HAND WHILE DRIVING IN DOWNTOWN TRAFFIC. NOT A PLEASANT EXPERIENCE. EVEN THOUGH THERE'S A RECALL ON ALL THE DOOR LATCHES, DUE TO A SHORTAGE OF PARTS FORD ONLY HAS TO REPLACE THE ONE THAT IS BROKEN, AND WILL SCHEDULE THE REST OF THE RECALL AS THE PARTS BECOME AVAILABLE IN THE 3RD QUARTER. WE'RE IN THE 3RD QUARTER, SHOULDN'T THEIR BE ENOUGH PARTS AVAILABLE TO FIX THE OTHER THREE DOORS? 3RD QUARTER ENDS SEPTEMBER 1ST. REALLY, I HAVE TO WAIT WEEKS FOR THE OTHER LATCHES? THEY CAN'T EFFICIENTLY BE REPLACED ALL AT ONCE? WHO ASSUMES THE LIABILITY FOR THE OTHER THREE DOORS WHILE I WAIT TO BE SCHEDULED? HOW AM I SUPPOSED TO FEEL COMFORTABLE HAVING PASSENGERS IN MY VEHICLE OR DRIVING MYSELF? DOORS OPENING WHILE DRIVING IS A MAJOR SAFETY ISSUE, THIS SHOULD BE TREATED WITH GREATER PRIORITY FOR CUSTOMERS THAT HAVE EXPERIENCED THE PROBLEM. EL PASO, TEXAS IS SUPPOSED TO EXPERIENCE TRIPLE-DIGIT HEAT FOR THE NEXT WEEK. IF HEAT IS WHAT MADE THE SPRING FAIL IN THE LATCH, I FEEL LIKE A SITTING DUCK.

TL* THE CONTACT OWNS A 2011 FORD FIESTA. WHILE DRIVING AT 45 MPH, THE CONTACT WAS UNABLE TO STOP THE VEHICLE AND CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. THE DRIVER AND PASSENGER FRONTAL AIR BAG LIGHTS ILLUMINATED; HOWEVER, THE DRIVER AND PASSENGER FRONTAL AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUFFERED INJURIES TO THE NECK AND CHEST. THE FRONT PASSENGER SUFFERED INJURIES TO THE CHEST. THE DRIVER AND PASSENGER REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 30,000.

I NOTICED THAT THERE WAS A NOISE WHEN STEERING THE CAR. WHEN I TOOK IT TO FORD, THEY FOUND OUT THAT THE STEERING SHAFT HAD EXCESSIVE WEAR. I WOUND UP FOOTING THE BILL TO REPLACE THE STEERING SHAFT.

TL* THE CONTACT OWNS A 2011 FORD FIESTA. WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE MADE A JERKING MOTION AND HESITATED TO ACCELERATE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED AND THE CLUTCH HAD TO BE REPLACED AGAIN. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.

ISSUES WITH CAR WEAK PERFORMANCE, CAR SHUDDERING, GRINDING NOISES IN ENGINE, STALLING WHEN BRAKE IS PRESSED WHILE IN DRIVE GEAR, CAR LUNGING FORWARD AND NOT WANTING TO ENGAGE, NOT WANTING TO GO AFTER A COMPLETE STOP, NOT ENGAGING IN REVERSE, AND ENGINE LIGHT COMING ON RANDOMLY. ALMOST REAR ENDED BY A CAR BEHIND ME CAME TO A SCREECHING STOP BECAUSE OF THE HESITATION TO ENGAGE IN FIRST GEAR. TOOK THE CAR TO A FORD DEALER AND WAS TOLD THAT I WOULD HAVE TO PAY A DIAGNOSIS FEE. BECAUSE IF IT DID NOT TEST AT A CERTAIN LEVEL OF PERFORMANCE THE DEALER WOULD NOT PAY FOR THE TESTING OR REPAIR. I STATED I HAD A CUSTOMER SATISFACTION PROGRAM 12MO1 LETTER FOR THE CLUTCH ASSEMBLY AND THEY SAID IT DID NOT MATTER. I LEFT THE DEALER VERY UPSET AND DISSATISFIED. DROVE THE CAR AND THE SYMPTOMS WORSENED. I GOT INTO MY CAR ONE DAY AND THE CAR WOULD NOT ENGAGE IN REVERSE. LUCKILY ON WAS PARKED ON AN INCLINE AND COASTED OUT OF THE PARKING SPOT. DROVE THE CAR TO THE DEALER AND THEY DID NOT HAVE THE NEW CLUTCH ASSEMBLY IN STOCK. I THEN ASKED FOR A RENTAL UNTIL THE CAR WAS REPAIRED BECAUSE I FELT IT WAS VERY UNSAFE TO DRIVE MY DAUGHTER IN WITH THE PROBLEMS IT WAS HAVING, I WAS TOLD NO. SO I WAS FORCED TO DRIVE THIS CAR WITH THESE PROBLEMS FOR A WEEK UNTIL THE FORD DEALER RECEIVED THE NEW CLUTCH ASSEMBLY. THIS CAR IS A VERY DANGEROUS VEHICLE TO HAVE ON THE ROAD NOT ONLY FOR THOSE DRIVING THE VEHICLE BUT ALSO FOR THOSE CAR THAT DRIVE BEHIND THESE CARS. FORD ABSOLUTELY KNOWS THEY HAVE A MAJOR ISSUE WITH

THE CAR JERKS AND ACT LIKE IT WANTS TO STALL OUT. THE VEHICLE IS AN AUTOMATIC.

DRIVING ON INTERSTATE 75 IN THE MIDDLE LANE AT 70 MPH MY TCM MALFUNCTIONED, I KNEW THIS BECAUSE OF THE CUSTOMER SATISFACTION PROGRAM 14M02 THAT I RECEIVED IN FEBRUARY 2015. MY CAR ABRUPTLY HAD NO POWER. I FEARED FOR MY LIFE BECAUSE I HAD SEMI TRUCKS AND VEHICLES COMING UP BEHIND ME AT VERY HIGH SPEED AND I HAD NO POWER TO MY VEHICLE. I HAD TO COAST OVER ONE LANE AS SAFELY AS POSSIBLE TO THE SHOULDER TO SAFETY. I AM VERY THANKFUL ME OR MY FAMILY WAS NOT IN A SERIOUS ACCIDENT. THE PARK AND DRIVE SYMBOLS ON THE DASH WERE FLASHING BETWEEN P AND D AND THE ENGINE LIGHT KEPT FLASHING. I TURNED OFF MY CAR AND CALLED MY BROTHER. HE SAID TO SEE IF IT STARTS. IT DID AFTER SEVERAL TRIES. I THEN TURNED ON MY HAZARDS AND DROVE TO THE NEXT EXIT WHICH WAS WITHIN 200 FT. I GOT OFF THE HIGHWAY AND TOOK THE BACK ROADS HOME. I GOT WITHIN 4 BLOCKS OF MY HOME AND IT DID IT AGAIN, LOST POWER. LET IT SIT A MINUTE AND TURNED IT ON AGAIN, AND PULLED INTO MY RESIDENCE. THE NEXT MORNING I DROVE THE SIDE STREETS TO THE DEALER BUT MADE A STOP. CAME BACK OUT TO MY CAR AND THE VEHICLE WOULD NOT START. CALLED THE DEALER AND THEY SENT A TOW TRUCK BUT I HAD TO WAIT 1 HOUR FOR THE TRUCK TO ARRIVE. THIS IS A VERY DANGEROUS SITUATION WITH THE TCM. A VERY SERIOUS PROBLEM IS SINCE IT'S NOT A RECALL YOU DO NOT HAVE THE OPTION TO HAVE IT FIXED BEFORE YOU'RE PUT INTO A DANGEROUS SITUATION. YOU HAVE TO WAIT UNTIL YOU HAVE PROBLEMS BEFORE FORD'S WILL FIX THE TCM. FORD DID REPLACE THE MALFUNCTIONING TCM ON MY CAR. A RECA

I WAS DRIVING MY VEHICLE AND THE ENGINE LIGHT CAME ON AS DID THE WRENCH ICON SIGNIFYING A NEED OF IMMEDIATE REPAIR. THE CAR KEPT DRIVING, BUT I HAD TO SLOW DOWN FOR TRAFFIC. WHEN I TRIED TO ACCELERATE AGAIN, MY CAR HAD LITTLE POWER. I PRESSED THE GAS PEDAL FURTHER AND THE CAR JERKED FORWARD, THEN SLOWED ITSELF DOWN IMMEDIATELY AND BUCKED ON ME A FEW TIMES. I WAS IN TRAFFIC AND IT CAUSED ME TO ALMOST GET REAR ENDED TWICE AS IT WOULD ABRUPTLY STOP. THE ENGINE RAN, I COULD DRIVE, BUT IT WOULDN'T LET ME GO VERY FAST AND KEPT SWITCHING GEARS ON ME. I TOOK IT TO THE SHOP, AND THEY SAID IT WAS A LOGIC ISSUE BUT COULD BE A FURTHER TRANSMISSION ISSUE AND I SHOULD DRIVE IT UNTIL SOMETHING ELSE HAPPENS. THEY ALSO PROMISED ME THAT THE LOGIC WAS FIXED AND NOTHING LIKE THAT WOULD HAPPEN AGAIN. THIS SOMETHING ELSE HAPPENED A WEEK LATER EXACTLY AS IT HAD HAPPENED BEFORE. AGAIN, I ALMOST GOT INTO AN ACCIDENT BECAUSE OF HOW ABRUPTLY THE CAR STOPPED AND SPED UP. THE INTERNET IS FULL OF STORIES JUST LIKE THIS ONE.

TL* THE CONTACT OWNS A 2011 FORD FIESTA. WHILE DRIVING AT 50 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE ENGINE WARNING LIGHT ILLUMINATED AND SERVICE ENGINE, TRANSMISSION SOON WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 6,000. MA 10/6 THE DEALER REPROGRAMMED THE TRANSMISSION. UPDATED 10/15/15*JB

POP/CLUNK/KNOCK NOISE ON TURNS AND LOOSE STEERING INCIDENTAL TO EXTREME TIRE WEAR ON FRONT RIGHT TIRE. TSB REF # : 11-10-28 ISSUED OCT 31,2011 FORD:2011-2012 FIESTA

SUDDENLY HARD SHIFT, AND WEAK PERFORMANCE. GRINDING NOISE WHEN SHIFTING OR DRIVING SLOW. GAS PEDAL NOT RESPONSIVE. CAUSED ALMOST A ACCIDENT ON THE FREEWAY WHEN SUDDENLY THE CAR LOST POWER AND NEITHER UP OR DOWNSHIFT WAS POSSIBLE. I HAVE BEEN DRIVING MANUAL AND AUTOMATIC CARS AND TRUCKS FOR YEARS, THIS IS POOR ENGINEERING AND VERY DANGEROUS. CARS ALSO TENDS TO ROLL BACK AND ENGINE OFTEN VIBRATES, IT WANTS TO STALL BECAUSE ITS IN THE WRONG GEAR OR SOMETHING. AND AGAIN, IT BANGS THE GEARS AND THE CAR LITERALLY WANTS TO JUMP FORWARD IN THE CAR IN FRONT OF ME.

WHEN ACCELERATION TRANSMISSION SHIFTS VERY ROUGH. BANGS GEAR -> GRINDING NOISE. CAR FEELS WEAK AND ROLLS BACKWARD VERY EASY. GAS PEDAL NOT RESPONSIVE. CAUSED ALMOST A CAR CRASH ON THE FREEWAY WHEN SUDDEN LOSS OF POWER. I HAVE BEEN DRIVING MANUAL AND AUTOMATIC CARS BUT THIS IS DANGEROUS!!

WHEN VEHICLE IS IN MOTION THE HOOD AND DOOR AJAR WARNING LIGHTS WILL FLASH AND BEEP DURING RANDOM INTERVALS. AFTER BEING PARKED FOR AT LEAST FIVE MINUTES, EITHER THE CAUTION LIGHTS OR ALARM WILL GO OFF. THESE WILL EVENTUALLY TURN OFF WITHOUT ANY ACTION. BATTERY HAS BEEN REPLACED AND ELECTRICAL CIRCUIT PASSED AT A LOCAL FORD DEALERSHIP.

TL* THE CONTACT OWNS A 2011 FORD FIESTA. WHILE DRIVING 20 MPH, VARIOUS WARNING LIGHTS ILLUMINATED AND THE VEHICLE CAME TO A COMPLETE STOP. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AUTOMATIC TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000. ...UPDATED 09/22/15 *BF UPDATED 11/07/2017*CN

NOW ON TWO DIFFERENT OCCASIONS THE DOOR LOCKING MECHANISM HAS FAILED. FIRST TIME SEPT 16TH 2014 REAR DRIVER SIDE PASSENGER DOOR LOCK FAILED. WHICH IS THE LEAST USED DOOR. THEN THE SECOND TIME THE DRIVERS DOOR LOCK FAILED.BAD LUCK OR BAD MANUFACTURING PROCESSES AND TO ADD INSULT TO INJURY FORD DEALERSHIPS ARE NOT PROVIDING LOANER CARS AT THEIR FULL EXPENSE. YOU HAVE TO GET A LOANER CAR FROM BUDGET RENTAL . THEY SAID IT WILL BE REIMBURSED TO YOU LESS THE TAX? THE FORD DEALER HERE IN LAS VEGAS COULD NOT EVEN GIVE US AN ESTIMATED TIME FOR THE REPAIR. VERY BAD FOR FORD WITH A SERVICE RECORD LIKE THIS. THIS LEADS ME TO THE CONCLUSION THAT I WILL NOT BE GOING BACK TO FORD FOR OUR NEXT VEHICLE. A DOOR LOCKING MECHANISM FAILING? HOW DID THIS EVEN GET A 1 STAR RATING?

TL* THE CONTACT OWNS A 2011 FORD FIESTA. WHILE DRIVING AT 45 MPH, THE DOOR OPENED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LATCHES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:15V246000 (LATCHES/LOCKS/LINKAGES). THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.

DOOR FLEW OPEN. ACCORDING TO INTERNET, TOW TO NEAREST DEALER FOR REPAIR. WE TIED DOOR CLOSED AND WENT TO NEAREST DEALER. FRIENDLY FORD??? 660 N DECATUR BLVD. LAS VEGAS NEVADA. WERE TOLD TO BRING CAR BACK AS THEY HAD TO ORDER DOOR LATCH. ALL DOORS ARE DEFECTIVE BUT WERE TOLD THEY WOULD ORDER ONLY ONE LATCH AT THIS TIME. TOLD SERVICEMAN WHAT IF WIFE FALLS OUT? WERE TOLD SHE SHOULD WEAR HER SEAT BELT. WHAT ABOUT CHILDREN IN BACK SEAT? WE ONLY HAVE ONE CAR. SITUATION VERY DANGEROUS. DO NOT KNOW WHEN THEY WILL ORDER ALL PARTS AND REPAIR ALL DEFECTIVE DOORS.

SEPTEMBER 2013- WHINING/GRINDING NOISE IN CAR. NOTHING FOUND. ALL 4 TIRES REPLACED (WAS TOLD THE SOUND WAS THE TIRES). SOUND WAS STILL THERE AFTER TIRES WERE PUT ON. WAS TOLD IT WAS "NORMAL". FEBRUARY 2014- TRANSMISSION WHINE, GRINDING NOISE, CAR SHUDDERS WHEN CHANGING GEARS. FORD REPLACED THE CLUTCH ASSEMBLY (FIRST CLUTCH REPLACEMENT). MAY 2014- GRINDING NOISE IN CAR. FORD CHECKED THE WHEELS, NOTHING FOUND. JULY 2014- TRANSMISSION WHINE, GRINDING NOISE, SHUDDERS IN BETWEEN GEARS. FORD REPLACED CLUTCH (SECOND CLUTCH REPLACEMENT). ALSO, GAS TANK WAS SLOW TO FILL. FORD REPLACED GAS TANK. AUGUST 2014- GAS STILL SLOW TO FILL. FORD ADJUSTED FILLER NECK. OCTOBER 2014- CAR OVERHEATED, STRANDED ME AT A GAS STATION. HAD TO GET CAR TOWED TO THE FORD DEALERSHIP. FORD REPLACED COOLING FAN. FEBRUARY 2015- REPLACED SERPENTINE BELT (BELIEVE THIS WAS DAMAGED WHEN CAR WAS HIT ON THE INTERSTATE BY A CRATE THAT FLEW OUT OF A TRUCK 2 MONTHS PRIOR. INSURANCE COVERED REPAIRS AT THE TIME, BUT BELIEVE THE DAMAGES TO THIS BELT WAS MISSED.) APRIL 2015- TRANSMISSION WHINE, GRINDING NOISE, SHUDDERS WHEN SHIFTING GEARS. FORD REPLACED CLUTCH ASSEMBLY (THIRD CLUTCH REPLACEMENT). TOOK 2 MONTHS FOR PARTS TO COME IN BECAUSE THEY WERE ON NATIONAL BACKORDER. AC WAS ALSO NOT COOLING. FORD REPLACED THE RT VALVE. THE CAR NOW HAS 125K MILES ON IT AND OUR WARRANTY HAS RUN OUT. CALLED FORD THIS WEEK TO LAUNCH A COMPLAINT AND WAS TOLD THEY COULDN'T DO ANYTHING ELSE BECAUSE THE WARRANT WAS OUT (WARRANTY WAS GOOD THRU 1

ON SEVERAL OCCASIONS OVER THE LAST WINTER I TURNED LEFT FROM MY DRIVEWAY. AS I ATTEMPTED TO ACCELERATE THE VEHICLE BRIEFLY SLIPPED OUT OF GEAR. THE VEHICLE IS CONTROLLED BY AN AUTOMATIC TRANSMISSION, BUT SLIPPED FROM GEAR, LEAVING ME IN THE ROAD, UNABLE TO MOVE FORWARD. THIS HAS HAPPENED ON SEVERAL OCCASIONS. MY TRANSMISSION HAS ALSO FAILED SEVERAL TIMES AT RED LIGHTS. I WILL STEP ON THE GAS, AND THERE ARE SEVERAL SECONDS OF HESITATION, WHERE MY VEHICLE WILL NOT MOVE. THEN IT LURCHES FORWARD. FORD HAS SENT A LETTER EXPLAINING THERE HAVE BEEN DEFECTS WITH THE TRANSMISSION, BUT I HAVE CALLED 3 DIFFERENT DEALERSHIPS, AND THEY REFUSE TO FIX THE PROBLEM UNLESS IT OCCURS DURING A TEST DRIVE BY THEIR TECHNICIANS. IF THE PROBLEM DOES NOT OCCUR DURING THEIR TEST DRIVE THEY WILL CHARGE ME OVER $100 FOR THE DIAGNOSIS. THIS DEFECT IS KNOWN TO FORD, YET THEY REFUSE TO FIX IT UNTIL THE PROBLEM IS CONSISTENT ENOUGH THAT I CAN BRING IT IN, KNOWING THE PROBLEM WILL OCCUR ON THAT PARTICULAR TEST DRIVE. I HAVE ALMOST BEEN IN AN ACCIDENT BECAUSE I WAS UNABLE TO GET MY VEHICLE OUT OF THE ROAD, DUE TO THE TRANSMISSION ISSUE. I BELIEVE THE PROBLEM HAS ALSO CAUSED OTHER ISSUES WITH MY VEHICLE. MY O2 SENSOR AND CATALYTIC CONVERTER WORE OUT PREMATURELY.

WHILE DRIVING DOWN THE HIGHWAY THE REAR RIGHT DOOR FLEW OPEN AND WILL NOT SHUT AT ALL.IT WAS A VERY TERRIFYING EXPERIENCE BEING MY 2 YEAR OLD GRANDSON WAS SITTING BESIDE IT .HAVING TO TRY TO GET OVER ON A BUSY INTERSTATE IN OKC, WAS SCARY AT ITS BEST. THERE ARE NOT ANY DEALERSHIPS OPEN ON SUNDAYS.I WILL NEVER PUT A CHILDSEAT IN MY CAR AGAIN.ABSOLUTELY HORRIFIC !!! I NOW HAVE NO WAY TO GET TO WORK . MY CAR IS USELESS, UNDRIVABLE, WHICH LEAVES ME STRANDED, WITH NO TRANSPORTATION TO MY JOB. WILL MY CAR EVER BE SAFE ? DO ALL THE DOORS OPEN ON THEIR OWN AND NEVER CLOSE AGAIN. NOT TO MENTION I CANNOT LOCK MY CAR. I AM SCARED TO DRIVE THIS CAR AGAIN.

THERE WERE TWO INCIDENTS WHERE CAR LOST ALL POWER WHILE TRAVELLING AT 35 AND 50 MPH, THE CHECK ENGINE LIGHT CAME ON, THE TRANSMISSION DASHBOARD INDICATOR FLASHED FROM P TO D BACK AND FORTH. WHEN RESTARTING AND IDLING, THE ENGINE SHUDDERED. AFTER THE FIRST INCIDENT (5/29), FORD DEALERSHIP REPROGRAMMED THE TRANSMISSION CONTROL MODULE. AFTER THE SECOND INCIDENT (6/13), TWO WEEKS LATER, THE DEALERSHIP REPLACED THE CLUTCH AND THE TRANSMISSION CONTROL MODULE (TCM).

WHILE THE AC IS RUNNING AND THE CAR IS IDLING THE CAR WILL SURGE FORWARD AND WILL THEN CUT OFF.

REAR PASSENGER POWER WINDOW SUDDENLY QUIT, NEEDED MANUAL ASSIST TO CLOSE. TWO DAYS LATER TRIED TO START MANUAL TRANSMISSION WITH ONLY LOUD CLICKS, POWER TO LIGHTS SURGED WITH EACH CLICK, HEADLIGHTS WERE NOT DIM, BATTERY GOOD. ENGINE WOULD NOT CRANK, MILEAGE ODOMETER KEPT CHANGING GOING UP AND DOWN ON MILES, DASH WOULD GO BLANK THEN COME BACK ON. NEEDED TO BE TOWED TO SHOP.

AS I WAS MERGING INTO TRAFFIC ON A MAJOR HIGHWAY, AT AROUND 35 MPH MY CAR SUDDENLY BOGGED DOWN AND ALMOST STALLED BEFORE REGAINING POWER AND I BARELY AVOIDED GETTING RUN OVER BY OTHER VEHICLES. THIS TRANSMISSION IS VERY ERRATIC AND HAS SINCE STALLED AND SURGED FORWARD WITHOUT CAUSE. I AM PRETTY MUCH AFRAID TO DRIVE IT IN TRAFFIC. SOME DAYS, IT DOES PRETTY GOOD, BUT ON OTHERS, IT CAN BE VERY TRICKY AND DANGEROUS TO DRIVE. I HAVE TO BACK OUT INTO THE HIGHWAY FROM MY DRIVEWAY AND IT HAS JUST STAYED IN A NEUTRAL GEAR WHEN I HAD IT IN DRIVE AT TIMES. THIS CAR IS VERY UNSAFE AND I DON'T SEE HOW FORD MOTOR COMPANY CAN GET AWAY WITH SUCH UNSAFE ISSUES.

MY VEHICLE WOULD NOT START ON THIS DATE. APPROXIMATELY 1 TO 2 MONTHS BEFORE THIS DATE I NOTICE THAT MY VEHICLE WOULD ACCELERATE AT AN ERRATIC RATE WHILE DRIVING ON THE HIGHWAY. AFTER TAKING MY CAR TO A FORD CERTIFIED MECHANIC I DISCOVERED THAT MY CAR DID NOT TURN ON, AND THE REASON I WAS EXPERIENCING ERRATIC ACCELERATION, WAS BECAUSE THERE WAS A DEFECT IN MY CAR'S TRANSMISSION. ON 05/22/2015, WHILE SHIFTING FROM PARK TO REVERSE I EXPERIENCED A CONSIDERABLE DELAY IN SHIFTING GEARS AND MY CAR'S DISPLAY INFORMED ME THAT THERE WAS AN ERROR IN MY TRANSMISSION. IT APPEARS THAT THE ERROR MY CAR'S TRANSMISSION WAS EXPERIENCING WAS NOT PROPERLY FIXED OR THE TRANSMISSION ITSELF IS INHERENTLY FLAWED IF IT REQUIRES CONSTANT REPAIRS.

WHILE PARKED WITH THE VEHICLE RUNNING (ABOUT 30 MINUTES IN 87 DEGREE WEATHER WITH THE AC ON), THE TRANSMISSION FELT LIKE IT TRIED TO GO INTO DRIVE AND ROCKED FORWARD SLIGHTLY. I LOOKED AT THE DASH AND THE CHECK ENGINE LIGHT CAME ON. I TESTED THE VEHICLE AND IT SEEMED ROAD WORTHY ENOUGH TO TRY AND GET HOME. WHEN DRIVING HOME AND STOPPED AT A STOP LIGHT, THE CAR'S DISPLAY FOR PARK, NEUTRAL, REVERSE, DRIVE, STARTED QUICKLY FLASHING BETWEEN DRIVE AND PARK. I COULD NOT ACCELERATE THE VEHICLE WHILE THIS WAS GOING ON. I PLACED THE VEHICLE IN PARK, AND THEN MET FAIRLY HEAVY RESISTANCE PUTTING IT BACK INTO DRIVE. AFTER A FEW SECONDS OF FLASHING BETWEEN DRIVE AND PARK, IT STOPPED AND I WAS ABLE TO DRIVE AGAIN. THE SAME THING HAPPENED A FEW MINUTES LATER WHILE I WAS ABOUT TO TURN INTO THE FORD DEALERSHIP. THIS TIME I TRIED TURNING OFF THE VEHICLE TO SEE IF THAT WOULD REMEDY THE ISSUE. I WAS UNABLE TO START THE VEHICLE FOR A MINUTE OR TWO AFTER BECAUSE IT WAS ACTING AS IF I WAS IN DRIVE (OR THE FAST PARK / DRIVE FLUTTER) AND TRYING TO START IT. IT'S BEEN TWO DAYS, YET I HAVEN'T HEARD BACK FROM THE DEALERSHIP ON WHAT THIS PROBLEM IS. I DID RECEIVE A RECALL NOTICE THAT SPELLS OUT THE EXACT SYMPTOMS THAT I HAD, YET THE MECHANIC HAS TWICE SAID IT IS VERY UNLIKELY THAT THE RECALL PART, THE TCM OR TRANSMISSION CONTROL MODULE (WHICH IS BACK ORDERED SIX WEEKS), IS THE ACTUAL PROBLEM.

I OPENED THE PASSENGER REAR DOOR TO PUT A PACKAGE ON THE BACK SEAT. WHEN I TRIED TO CLOSE THE DOOR, IT WOULD NOT STAY CLOSED. IT WOULD SHUT AND BOUNCE BACK OPEN AND WOULD NOT LATCH. I TESTED THE LATCHING MECHANISM AND CONFIRMED THAT IT WOULD NOT ENGAGE. I HAD TO HAVE A PASSENGER HOLD THE DOOR SHUT ON THE SHORT DRIVE HOME AND HAD TO SECURE THE DOOR TO THE OTHER PASSENGER DOOR WITH A BUNGEE CORD. I HAVE CONTACTED A DEALER AND WILL HAVE TO HAVE THE ENTIRE LATCH REPLACED AND I'M NOT SURE IT'S COVERED BY WARRANTY AT THIS POINT. THIS IS AN EXTREMELY SERIOUS SAFETY ISSUE THAT SHOULD BE SUBJECT TO A MANDATORY RECALL BY FORD.

WHILE DRIVING ON THE EXPRESSWAY (70 MPH) THE CAR SUDDENLY HAD NO POWER. I WAS PUSHING THE GAS PEDAL DOWN TO THE FLOOR BUT, THE CAR WAS NOT RESPONDING. I YANKED THE STEERING WHEEL HARD AND THE CAR SETTLED ON THE SHOULDER. IF A CAR WERE BEHIND ME (RARITY FOR A CAR NOT TO BE RIGHT BEHIND ON EXPRESSWAY) IT WOULD HAVE PLOWED RIGHT INTO MY CAR. MECHANIC COULD NOT FIND A PROBLEM. A YEAR LATER SAME THING IS STILL HAPPENING. THE LAST HAPPENED WHILE, I WAS STOPPED AT A RED LIGHT. CAR JUST WENT DEAD. I DRIVE STOP AND GO TO WORK AND BACK. CAR SEEMS TO SHIFT FROM FIRST GEAR TO THIRD GEAR EVERY TIME I HAVE TO SLOW DOWN OR STOP. SEEMS TO FIGHT ME FROM MOVING, THEN SUDDENLY LURCHES FORWARD. MY MOM BORROWED MY CAR ONE DAY AND SAYS SHE WILL NEVER STEP FOOT IN IT AGAIN. THE DEALERSHIP JUST TOLD ME THAT THEY CAN'T FIND A PROBLEM BUT, THAT THE FRONT BRAKES AND ROTORS ARE BAD AND I NEED A NEW CATALYTIC CONVERTER! IF FORD KNOWS THEY CAN'T FIX THE TRANSMISSION PROBLEM (OR WHAT THEY CALL NOT A PROBLEM), WHY DID THEY EXTEND THE WARRANTY? FORD CLAIMS IT IS NORMAL FOR THIS TRANSMISSION TO JUMP. THEN WHY DID IT NOT JUMP THE FIRST TWO YEARS I OWNED IT?! MY CHECK ENGINE LIGHT GOES ON ALL THE TIME. MY TRACTION CONTROL LIGHT AND HILL CLIMB LIGHT BOTH CAME ON IN THE SUMMER, ON A FLAT SURFACE. THERE WAS NO SNOW, NO SLUSH, NO ICE, AND NO HILL! THE DEALERSHIP SAID THEY DIDN'T FIND A PROBLEM WITH THAT EITHER. I AM FINALLY DOWN TO 8 MORE CAR PAYMENTS AND I'M SCARED TO DRIVE ANY DISTANCE IN THIS CAR! ESPECIALLY IN

AS I WAS LEAVING WORK PULLING OUT OF THE ROAD I STEPPED ON THE GAS AND THE CAR STALLED. MAKING MULTIPLE VEHICLES COME TO A SCREECHING STOP ALMOST CAUSES MULTIPLE WRECKS. THIS WAS THE FIRST TIME. OTHER TIMES I WAS IN TRAFFIC PASSING PEOPLE OR JUST DRIVING DOWN THE ROAD AND THE CAR STARTED TO SHAKE AND WOULD STALL NOT ACCELERATING. LAST OF ALL MY CAR WOULD NOT START AT LEAST 3 TIMES IN ONE WEEK DUE TO CODE P2837 AND P2832

BRAKE ROTORS HAVE RUSTED TO THE POINT OF GRINDING DURING NORMAL DRIVING. FORD REFUSES TO FIX THE ISSUE. *TR

TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR LATCH FRACTURED WITHOUT WARNING AND WOULD NOT CLOSE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO REPLACED THE LATCH AND THE FAILURE RECURRED ON ANOTHER DOOR. THE CONTACT STATED THAT MONTHS LATER, UPON MOVEMENT NEAR THE DOOR, THE REAR PASSENGER SIDE DOOR LATCH FRACTURED. THE VEHICLE WAS TO BE TAKEN BACK TO THE AUTHORIZED DEALER TO REPLACE A SECOND LATCH. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

REAR DRIVER SIDE DOOR WILL NOT LATCH. CAN NOT FUEL, GAS PUMP SHUTS OFF EVERY COUPLE SECONDS. FRONT DRIVERS SIDE DOOR WILL NOT LOCK. RIGHT PASSENGER FROND DOOR MANUAL WINDOW GETS STUCK. *TR

THE CAR WAS PARKED IN MY DRIVEWAY AND AFTER LOADING MY CHILD INTO HIS CAR SEAT IN THE BACK SEAT OF THE VEHICLE I ATTEMPTED TO CLOSE THE DOOR AND IT WOULDN'T STAY CLOSED. THE LATCH WOULDN'T STAY CLOSED SO I TRIED TO CLOSE IT AGAIN SLOWLY, THEN FIRMER AND STILL IT WOULDN'T CLOSE. THE DOOR WOULD POP BACK OUT. I CAN PUSH IT CLOSED ENOUGH THAT THE INTERIOR LIGHTS WILL STAY OFF BUT IT WILL OPEN IF I CLOSE ANY OTHER DOORS OR TRY TO DRIVE AWAY. THE LATCH ON THE DOOR DOES NOT STAY ENGAGED ON THE CAR. *TR

PASSENGER DOOR LATCH DOES NOT SECURE THE DOOR AFTER CLOSURE. AFTER PASSENGER ENTERED THE VEHICLE AND CLOSED THE DOOR, IT IMMEDIATELY BOUNCED OPEN AGAIN. THE LATCH IS NO LONGER OPERATIVE AND DOES NOT HOLD THE DOOR IN PLACE. FORD HAVE ISSUED A RECALL ON MODELS 2012 TO 2014 FOR EXACTLY THE SAME PROBLEM BUT WE HAVE THE SAME ISSUE ON 2011 VEHICLE. MY LOCAL FORD DEALER WANTS $550 TO EFFECT THE REPAIR. IT SEEMS LIKE FORD SHOULD EXTEND THE RECALL TO ALL VEHICLE AFFECTED. *TR

THE REAR PASSENGER DOOR OPENED ON ITS OWN AND WILL NO LONGER LATCH, NOTHING APPEARS BROKEN WHEN LOOKING AT THE LATCH. I HAVE THE DOOR TIED SHUT WITH ROPE. *TR

THE PASSENGER SIDE DOOR SWUNG OPEN WHILE THE VEHICLE WAS IN MOTION. LUCKILY THE PASSENGER WAS NOT HARMED BUT THE DOOR CLOSED SWUNG BACK VERY FAST AND VERY EASILY COULD HAVE CAUSED SERIOUS INJURY. THE DOOR HAS NOT BEEN ABLE TO CLOSE SINCE THE TIME OF THE INCIDENT. THE VEHICLE WAS TAKEN TO A FORD DEALER FOR INSPECTION BUT SINCE IT WAS OVER 60,000 MILES IT COULD NOT BE REPAIRED WITHIN THE WARRANTY PERIOD. THE PROBLEM IS A FAULTY DOOR LATCH. FORD JUST ANNOUNCED IT WAS RECALLING VEHICLES FOR THAT SAME PROBLEM BUT IT DOES NOT INCLUDE THE 2011 MODEL, ONLY FROM 2012 TO 2014 EVENT THOUGH ITS THE SAME PART BEING USED. *TR

I BOUGHT THE 2011 FORD FIESTA SE USED IN APRIL 2013. IN MARCH 2015, THE STEERING WHEEL COLUMN BROKE AND HAD TO BE REPLACED VIA THE FACTORY (NO AFTER-MARKET PARTS WERE AVAILABLE). THE VEHICLE IS 4 YEARS OLD AND REPLACING THIS PART WAS ALMOST $1,000.00. I SENT AN EMAIL TO FORD CORPORATE ASKING WHAT THE LIFE EXPECTANCY FOR THIS PART IS, AND THEY WERE UNABLE TO PROVIDE ME WITH AN ANSWER. *TR

WHILE EXITING A MAJOR HIGHWAY, THE PASSENGER DOOR FLEW OPEN ON THE EXIT RAMP. WE WERE UNABLE TO CLOSE THE DOOR AGAIN AND HAD TO TIE THE DOOR THROUGH THE WINDOWS TO CONTINUE OUR TRIP HOME. I CONTACTED FORD CUSTOMER SERVICE, AND ALTHOUGH THEY ARE AWARE OF THIS SAFETY ISSUE AND A BULLETIN WAS ISSUED REGARDING THIS MALFUNCTION ON MULTIPLE MAKES AND MODELS, NO RECALL HAS BEEN OFFICIALLY ISSUED. THEREFORE, I HAD TO FIX THE PROBLEM AT MY OWN EXPENSE. FORD REFUSED REIMBURSEMENT. *TR

TL* THE CONTACT OWNS A 2011 FORD FIESTA. WHILE THE VEHICLE WAS PARKED, THE REAR PASSENGER SIDE DOOR WAS OPENED. WHEN THE DOOR WAS CLOSED, IT WOULD NOT LATCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. THE VIN WAS UNAVAILABLE.

DRIVER'S SIDE WAS STRUCK AND SIDE AIRBAGS DID NOT DEPLOY. DOOR WAS SHATTERED. *TR

REAR PASSENGER DOOR OPENED WHILE PULLING OUT OF THE DRIVEWAY. DEFECTIVE DOOR LATCH IS HARDLY EVER USED SINCE ONLY ONE PERSON DRIVES THE VEHICLE. *TR

I REPORTED TO STERLING MCCALL ON 8/18/14 AT 5:50 P.M. THE PROBLEMS THAT I HAVE BEEN HAVING WITH MY 2011 FORD FIESTA. I ALSO REPORTED THE CUSTOMER SATISFACTION PROGRAM 14M01 .0N 8/20/14AT 7:19 A.M. I BROUGHT MY VEHICLE INTO STERLING MCCALL. STERLING MCCALL REFUSED TO FIX THE PROBLEM. I REPORTED TO LEGACY FORD ON 9/5/14AT 4:05 P.M. TO [XXX]. THE PROBLEMS THAT I HAVE BEEN HAVING WITH MY2011 FORD FIESTA. I ALSO REPORTED THE CUSTOMER SATISFACTION PROGRAM14M01. ON 9/11/14AT 6:59 P.M. I BROUGHT VEHICLE INTO LEGACY FORD. THEY GAVE ME A RENTAL CAR AT 7:15 P.M. ON 9/12/14 LEGACY FORD REFUSED TO FIX THE PROBLEM. I FILED A CASE [XXX]-5211951 WITH THE CUSTOMER RELATIONSHIP CENTER AT 2:15P.M. I BROUGHT MY 2011 FORD FIESTA TO FIRESTONE FOR A DIAGNOSTIC ON 12/4/14. THE FIND WAS THAT THE ARTICLE SUPERSEDES TSB 11-9-2 TO UPDATE THE ISSUE STATEMENT AND SERVICE PROCEDURE. I BROUGHT IT TO LEGACY FORD AGAIN ON 1/14/15. AND LEGACY FORD REFUSED TO FIX MY 2011 FORD FIESTA AGAIN. THEN ON 1/17/15 MY CAR WAS IN A ACCIDENT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY BACK PASSENGER DOOR LATCH DOES NOT WORK AT ALL. IF THE DOOR IS NOT CONSTRAINED THE DOOR WILL OPEN AT ANY SPEED...UNSAFE AND UNFIT FOR ANY BACK SEAT PASSENGERS. *TR