The contact owns a 2021 Ford F-150. The contact stated that the trailer brakes became inoperable. The trailer brake system failure message was displayed. The local dealer was contacted, where it was diagnosed with a TRM failure, an unknown TSB, and an unknown software update were completed. The vehicle was repaired, but the failure existed. The vehicle was taken to the local dealer for NHTSA Campaign Number: 25V132000 (Electrical System) prior to the failure. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 70,000.
2021 Ford F-150 complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2021 record →
Gear shift selector gets stuck in park, drive & reverse. Unable to move vehicle & blocking traffic for a period of time.
Ford has released multiple TSBs related to a known design flaw with their 10r80 transmission that causes the transmission to experience hard shifts while moving and often occurs in traffic. The hard shifts can cause the vehicle to stall which creates a very unsafe situation, especially on highways and interstates. The transmission defect has been redesigned in newer vehicles, however, there are thousands if not hundred of thousands of these vehicles on roadways that can break down suddenly causing a major accident. The ford owners forums have been riddle with concerns about this issue related to the CDF drum in the 10r80 transmission.
Unable to update automatically, vehicle was constantly attempting to connect, draining the battery (I replaced the battery and carry jumper cables and a quick starter now). Took into dealer and they are unable to perform updates. They have had the vehicle for 2 weeks and no progress. The forums online have indicated the vehicle was built with whatever parts they could get due to the COVID supply chain disruptions to normal parts. The software and subsequent updates do not remedy matters. I have no documents to upload, still in shop.
Vehicle lost all power and stalled while driving. Vehicle also stalled at idle when waiting at an intersection, and another time while waiting at a stop sign. No longer starts. Appears to not be receiving fuel and is returning code P0627 "Fuel Pump A Control Circuit / Open" and will crank but not start. Required towing back to my residence. FordPass sent a "Service Engine Soon Warning" stating "the powertrain control system has detected an electrical fault with the fuel pump and its associated wiring". The symptoms match those in 25V455 but this VIN number is not listed in the affected group.
The steering had a failure while driving on the highway. Driving straight, not making any turns, and a steering error came across the dash for the failure. Complete loss of steering functions. THis happened at 58000 miles. The problem is now occuring daily and is thought to be the power steering module. All steering control is lost.
Recall 23S65 has been active since January of 2024. Ford has failed to provide the necessary parts to repair my F150. Through my communications to Ford, they have been made aware of the fact that multiple mechanics have indicated that my truck is in need of immediate repair. Ford’s failure to provide the necessary relief to a recall from January of 2024 renders my $45,000 ($72,000 new) truck basically useless to me. It is not safe to drive any distance, nor should it be towing a camper. Ford personnel are not returning my calls to discuss options to provide relief. We have been patient but now believe Ford is negligent in handling this recall and are unwilling or unable to provide necessary equipment and relief. To note, this complaint is directed at Ford Motor Company. Service Representative [XXX] at Griffin Ford has been attentive and as helpful as he can be during this process. However, he is also at the mercy of Ford to provide remedy to this situation. Please see the PDF attachment for detailed information regarding this complaint. Please contact me if you have further questions. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2021 Ford F-150. The contact stated that three months after purchasing the vehicle, while her husband was driving, the vehicle was driving roughly, and the transmission unexpectedly downshifted. The contact was unaware whether any warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that there was a misfire in cylinders #1, #3, #4, and #6. The spark plugs were replaced, and the vehicle was repaired. The contact stated that on a separate occasion, a month after the repair, there was an abnormal sound coming from the steering wheel. The vehicle was taken back to the dealer, where it was diagnosed that the wheel bearing and axle had failed and needed to be replaced. The vehicle remained at the dealer unrepaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 56,000.
Brought the truck in to dealership July 22 for a recall and they said 1 day till ready so we left it. Now it is still sitting at the dealership 62 days later and still waiting on parts 23S65 rear axle half shaft. 23V896.
24E08 for catalytic converter. Ford has a customer service program for other VINs. This is not included. This is a widespread failure based on forms I have read across various year. I have 95k miles and have owned for 4.5 years. They also stated the PCM software needs to be updated related to the catalytic converter. This is about a 3k repair. 24E04 covers this exact issue, but my VIN was on included.
The contact owns a 2021 Ford F-150. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, and the contact noticed an abnormal grinding sound. The vehicle was taken to the dealer where it was diagnosed with rear axle failure. The contact was informed that parts were not available. The vehicle was not repaired. In addition, the contact was advised not to drive the vehicle. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train); however, parts were not yet available. The contact stated that the dealer was contacted several times to schedule an appointment for the recall repair, however the parts were not yet available. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 55,000.
The contact owns a 2021 Ford F-150. The contact stated that while driving at various speeds, the vehicle made an abnormal metallic sound. The vehicle was taken to a local independent mechanic, where the brake pads were replaced; however, the failure persisted. The vehicle was taken back to the mechanic, where it was determined that the rear axle hub bolt had fractured. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 23V896000 (Power Train); however, the dealer informed the contact that the recall part was on backorder and would be available in October. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, and a case was filed; however, no assistance was provided. The failure mileage was approximately 82,500.
Pro power onboard doesn’t work.
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.
I was towing an empty horse trailer on [XXX]. I had left Clemson, SC and although I had a half tank, because of my long trip I decided to top the tank off before I left. I had no issues on the drive until suddenly, on a hill, in the middle of a construction zone with barriers on both sides and no shoulders, I lost power, in what felt like the transmission had quit. There was no warning at all, no warning lamps, no messages, no suspicious sounds or behavior. The engine was still running, but very rough. I coasted to a stop and shut if off. I was blocking a lane of traffic, and immediately exited the vehicle through the passenger door because cars were not expecting a stalled vehicle and were narrowly missing hitting my trailer, which had hazard lights on. I ended up blocking a lane of traffic for 3 hours after waiting for the first tow truck which did not show up, and then waiting for another. The vehicle was towed to the nearest dealership. They have diagnosed the failure as the low pressure fuel pump related to recall 25S75. There is no Ford directed action to take in order to resolve the issue. The fuel pump will simply be replaced with another at this point. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My truck will not update its internal software that controls everything from windows to ABS braking system. My truck has numerous pending updates, verified by my dealer and FMCO update section, that are not being sent to my truck. The updates are there for a reason, to improve and to prevent issues. I asked my dealer to do them, they said it would cost $1500 to do it since they would not install over the air as they should. I contacted Ford on 9/12/25 and they refused to assist by either paying the dealer and or by using my Ford ESP warranty. My safety is at risk because these updates address transmission issues, braking issues, electical issues etc all that could fail and cause an accident. Add these failure to update with the exisisting fuel pump problem and the truck is a serious problem . I am told by Ford that my updates are "stuck" and that there is nothing that they can assist with and I must take to a dealer and pay for the updates that others get for free. But, should there ever be a "recall" for my trucks failure to update, I can apply for a refund. I have about 12 different updates that will not download to my truck. In the history of the truck, this is not the first time it would not download updates. Shortly after it was built it was taken to Ford and a "forced update for the Bluecruise technology" had to be done. Critical software updates to the trucks main computer that do not initiate is not acceptable and a danger to this truck! Thank You!
The alternator failed at 60,000 ish miles. Specific mileage can be provided upon request. It appears this is a common problem as alternators and alternator parts are unavailable. I have had to order a custom alternator.
The passenger side daytime running lamp has burned out in one section. Ford says in order to replace this the whole headlight must be replaced at a cost of $1,400. Daytime running lamps are a requirement for safety and the inability to repair the running lamp without replacing the entire headlight poses a safety risk to both the driver and other vehicles on the road.
The contact owns a 2021 Ford F-150. The contact stated that there was an abnormal squeaking sound coming from the vehicle while driving at various speeds. The failure persisted, and the ABS, Hill Start Assist Not Available, Pre-Collision Assist Not Available, and several other messages appeared on the instrument panel. The vehicle was taken to a dealer where the contact was informed that the wheel hub bolt in the rear axle was fractured and caused the failure. The contact was informed that the VIN was included in NHTSA Campaign Number: 23V896000 (Power Train); however, the part to do the recall repair was on backorder. The manufacturer was notified of the failure and requested a status update on the part. The contact was then informed that the dealer would call the manufacturer and request the part to repair the vehicle. The vehicle was not repaired. The failure mileage was approximately 45,000.
Truck has been at Ford dealership since July 9th for this recall. After updating the computer as mentioned in the recall, a “trailer brake fault” was displayed and we were left with no trailer brakes while towing our camper. It has beyond a “reasonable amount of time” to get this safety issue fixed. Compaign recall number: 25S15/25V132
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train); however, the part required for the recall repair was not yet available. The vehicle was taken to the local dealer, where it was determined that the left and right rear axle shaft assemblies had failed and needed to be replaced. The dealer informed the contact that the parts were not yet available for the recall repair and needed to be ordered. The manufacturer was not made aware of the failure. The failure mileage was unknown.
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V315000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The rearview camera was occasionally frozen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, preventing the driver from safely operating the vehicle. The local dealer was contacted, and the vehicle was repaired; however, the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 30,000.
See attached document for complaint.
Fords 10r80 transmission is a known failure point. Why are they not recalling it?????? I bought my vehicle used from a ford dealership with 36k miles. Quickly realized it was a lemon but nothing I could do. The biggest issue is the transmission. The transmission does not shift properly, it slips, it has major clunking and hard downshifts sometimes pushing through brake pressure, etc. I fought with two separate dealerships to take a look and after months of them trying to convince me it was fine, they tore it apart and it was damaged. Now the "rebuilt" trans is doing the same thing even leaving me in limp mode just now until I turned the vehicle off and back on. You guys need to do something about this please. Ford is not doing anything and its hurting consumers and going to cause an accident if it hasn't already.
I have a safety recall notice 24S55 / NHTSA recall 24V635 on my F-150. Ford requires 2-3 days to diagnose the problem due to current workload. During this diagnostic period, Ford refuses to provide a rental or loaner, leaving me without transportation. I use the truck for work, so I do not have a way to take the truck in for the recall without coming out of pocket for a replacement vehicle. My understanding is that this is a gray area, as Ford has not issued instructions to stop driving, so are not legally required to provide a rental vehicle during the diagnostic period. The fact remains I would have to take a financial loss to bring my vehicle in for this recall due to the diagnostic time. A simple solution would be for Ford to provide a replacement vehicle during this time. I discussed this with the dealership and the corporate number, to no avail.
The truck hesitated at a section in the highway where it almost stalled out and I needed to cross over and almost got hit by on coming traffic. Also it has happened multiple times going down the highway the vehicle will start to stop and go it feels like the vehicle is going to stall out. This is very dangerous and I feel like this needs immediate attention
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that, upon routine maintenance, it was noticed by the local dealer that the axle shaft bolt had fractured. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 33,000.
On my 2021 Ford F-150, the passenger-side LED daytime running light (DRL) has become noticeably dim compared to the driver’s side. This issue is widely reported by other owners of 2021-23 F-150 trucks. The problem is not electrical. Owners who have disassembled the headlight assemblies have found that the fiber-optic style light tube that distributes the LED’s light becomes heat-damaged over time. This burned spot blocks light from passing through the DRL, leaving one side of the vehicle significantly dimmer or out. Safety Concern: DRLs are a safety-critical feature designed to increase vehicle visibility during daytime driving. When one DRL is dim or inoperative, it reduces the truck’s visibility to oncoming drivers and creates an inconsistent lighting pattern that can cause confusion for other road users. This increases the risk of daytime collisions. This is not a cosmetic issue — it directly affects vehicle safety. The failure is common across this model year, but Ford only sells the DRL as part of the entire headlight assembly. The cost of replacement ($800–$1,200 per side) places a heavy burden on owners, especially since the defect appears prematurely and outside warranty coverage. Request: I urge NHTSA to investigate this widespread defect in Ford F-150 headlights. The DRL failure clearly reduces vehicle visibility and poses a safety risk, making it a safety-related defect that warrants further action, including the possibility of a recall or extended coverage. [XXX]
I had driven the car about 15 residential miles to Home Depot and back. As I was driving into my driveway I smelled smoke and looked forward to see a puff of smoke coming out from the front, driver's side wheel well. I put the car in park and pulled the hook release control under the steering wheel. Suddenly flames were coming out the sides of the hood, about 12" high. I pulled the car quickly away from the house and trees. Put the car in park, as the flames were now engulfing the entire hood. I quickly got away from the car and called 911. The Fire Department is close to my house, yet by the time they arrived the car, including interior cabin, was fully engulfed in flames.
Left Side Day Time Driving Light went out on top half on my 2021 F150 Ford Truck. Ford has many complaints of this happening to the Day Time Driving Lights from 2021 to 2024. The light is a complete replacement of the entire head light assembly for $ 2000 at the dealer. Day Time Driving Lights are a Safety Feature of Automobiles and should be part of warranties. This is a major problem with the Ford lighting system and it shouldn't cost $2000 to replace a daytime driving light. Being a Safety Item it should be recalled and Ford should be made to replace these head light assemblies to ensure the safety of all drivers.
I was driving in a torrential rain storm in Florida. My wipers were on as I have the Platinum edition which has numerous sensors. I heard a strange sound then nothing the wipers stopped and I could not see a thing. I was in traffic so i put my hazard lights on and I indicated to the right and pulled over. I could not drive the vehicle so I had to wait the storm out before I could drive. When I got home I noted that this was a common problem with the 2021 F150 and in Particular the Platinum edition. I called Greenway Ford who told me it was covered under warranty but when I got there they advised me that my vehicle was not part of the recall. They advised that a technician could take a look at $179 to assess the damage. I said its clearly wiper motor as there is no sound at all when you try to turn on the wipers its completely dead. I wondered if any other owners had suffered the same fate. Unfortunately I cant drive the vehicle right now as we have regular storms in Orlando. I have only had the vehicle a few months and I was pretty disappointed in their response as it was really dangerous when this happened. I am not a mechanic but it appears by the VIN my vehicle was not part of the recall. I am reporting this in case there are other owners who suffered the same issue and it may warrant a recall. I thank you in advance for any help you can provide and thank you for keeping us safe.
The contact owns a 2021 Ford F-150. The contact received notifications of NHTSA Campaign Numbers: 21V090000 (VISIBILITY), 23V896000 (POWER TRAIN), and 25V315000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 70 MPH, the vehicle jerked abnormally. On another occasion, the tailgate failed to function as intended. The vehicle was taken to the dealer, but was not diagnosed. The vehicle was repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.
The contact owns a 2021 Ford F-150. The contact stated that while opening the front driver’s side door, there was an abnormal grinding coming from the motor for the retractable running board on the front passenger’s side, and the running board failed to deploy as designed. The vehicle was taken to the dealer where it was diagnosed and determined that the motor in the retractable running board had failed and needed to be replaced. The vehicle was not repaired. The contact attempted to replace the motor for the retractable running board himself and failed. The manufacturer was not notified of the failure. The failure mileage was 81,000.
Random times my clockspring makes clicking sounds and the car iant able to be driven. Getting many messages about issues with the vehicle
The LEDs in the daytime running lights have failed. They are partially burned out. Based on research, I’ve done online this is apparently a common problem.
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2021 Ford F-150. The contact stated that while her husband was stopped, a 2023 Dodge Ram 1500 reversed at approximately 55 MPH, causing the rear to crash into the front of her husband's front of vehicle. No air bags deployed. The contact's husband and grandfather, who was a passenger in the vehicle, were injured. The grandfather sustained neck and facial injuries, primarily around the neck and chin area. The husband suffered injuries to his hands. Medical attention was required for both occupants. A police report was filed, and the vehicle was towed. The insurance company was pending an inspection to determine if the vehicle was destroyed or not. The contact informed the dealer of the incident, and referred the contact to the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 59,000.
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention). The contact stated that the camera was flashing, the image was blocked, and the camera became inoperable. The driver had to use the mirrors while reversing. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the software update was completed, but the failure persisted. The contact was informed that further inspection of the vehicle was needed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 35,000.
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train). The contact stated that the dealer was contacted several times regarding parts availability; however, the contact was informed that parts were on a national back order. The contact stated that the most recent letter stated that parts were available; however, when the contact called the dealer, the dealer stated that parts were still not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
My 2021 Ford F-150 5.0L V8 with the 10-speed automatic transmission has ongoing and severe transmission issues that create a dangerous safety hazard. The vehicle intermittently loses power and feels like it slips completely out of gear while driving, including at highway speeds. This sudden loss of acceleration is unsafe and could easily lead to an accident. The most severe issues occur between 2nd and 4th gear. The truck slams in and out of gear, hesitates, and lurches violently. Shifting often feels like the transmission is “hunting” for the right gear, and hesitation occurs throughout other gear ranges as well. At times, it feels like a new driver learning to operate a manual transmission—jerky, unpredictable, and unsafe. This is not an isolated problem. After researching on multiple owner forums, I found many other 2021 F-150 owners reporting the exact same issues: slipping out of gear, hard shifts between 2nd–4th, hesitation, loss of power, and violent shifting. These widespread complaints strongly suggest a defect in the design or function of this 10-speed transmission. This is not just a drivability issue—it is a critical safety concern. I have lost power while merging and while traveling at highway speeds, leaving me unable to accelerate when needed. In city driving, the hesitation and gear slamming create dangerous situations when crossing intersections or pulling into traffic. Given the number of owners reporting similar problems, I believe this is a systemic defect
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Right side headlight had partial failure resulting in insuffient lighting. had it replaced because Ford said its not a covered item. Three months later the left side headlight went partially out. ive spoke to a few Ford owners who has had the same problem and Ford is not recognizing this issue as a defective part. I think this problem needs to be addressed.
Fords Sync system fails to connect to internet and won’t update resulting in transmission failing to relearn as you drive
Power steering rack failure, while driving though a puddle less than 6 inches deep. Cost over $1900 to replace. My wife's 2014 volkswagen passat is able to drive though deeper water.. on 8/13 I was unable to move over on a road that had some puddles due to oncoming traffic. After driving though the small puddle my power steering went out. Took to the mechanic and he said its a known issue due to how Ford did not seal their wiring well under the trucks and it hangs lower allowing the water to seep into the cables and cause the powering steering rack to fail.. this is unacceptable its a truck a puddle should not cause a truck to loose power steering.
The contact owns a 2021 Ford F-150. The contact remote started the vehicle from the office and walked up to the vehicle, and became aware that the front driver’s side vertical daytime running lights failed to function as intended. No warning lights were illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was informed that the failure might be related to the headlight assembly and that the headlight assembly needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure, and the contact was informed that the repair would be an out-of-pocket expense for the replacement of the headlight module because the failure was not covered under recall or warranty. The failure mileage was approximately 52,000.
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2021 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle lost automotive power. The check engine warning light was illuminated. The contact stated that prior to the failure, the vehicle hesitated to start. In addition, the contact stated that the vehicle failed to restart or shift out of neutral(N). The vehicle was towed to a local residence, where it was diagnosed with a fuel pump failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 51,000.
The contact owns a 2021 Ford F-150. The contact stated that the windshield wipers were hesitating while operating, before becoming inoperable. While driving in the rain, it was difficult to see due to the failure. The vehicle was taken to the local dealer and repaired under NHTSA Campaign Number: 23V163000 (Visibility). The vehicle was repaired, but the failure recurred. The vehicle was taken to another Ford dealer, Ted Britt Ford of Chantilly Service (4175 Auto Park Cir, Chantilly, VA 20151); to be diagnosed, and the wiper arms were replaced for not working properly. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, but no additional assistance was provided. The manufacturer stated the repairs were outside of the warranty or recall parameters. The failure mileage was approximately 60,000.
The contact owns a 2021 Ford F-150. The contact stated that while driving at various speeds, the rear-end of the vehicle was making an abnormally loud sound. The vehicle was taken to an independent mechanic, where it was determined that the rear-end had failed and needed to be replaced. The dealer was contacted and informed the contact the vehicle was not covered under a related recall or under an extended warranty. The vehicle was repaired by the independent mechanic. Additionally, the contact stated that while reversing, the rear-view camera image was black. The contact stated that while reversing and towing a trailer on one occasion, the failure recurred, causing the tailgate of the vehicle to hit the trailer, and the tailgate sustained damage. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention), and the vehicle was taken to the dealer, where the recall repair was performed; however, the failure recurred the following day. The dealer and the manufacturer were notified of the failure, but no assistance was provided. The failure mileage was approximately 85,000.
Last Monday, I was driving [XXX] near Jacksonville, Fl. While in an outer lane the truck pulled to the right during rain, not like a hydroplaning. I could not regain control and hit a barrier. Airbags deployed. After, I got out saw the rear passenger tire was somehow off. When PSA arrive they found it ~200 feet down the road. It had snapped off. Complete break at the axle hub. Given the recall issued on 2023-2025 models I thought I should report this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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