2021 Ford Explorer complaints

The contact owns a 2021 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's and passenger's side rear seats inadvertently moved forward while his children were seated in the seats. The contact was concerned about the safety of his children while riding in the vehicle. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 14,700.

The car is struggling to switch gear and loosing power. While I am driving

2021 FORD EXPLORER. CONSUMER WRITES IN REGARD TO ISSUE WITH THE REAR SUBFRAME. THE CONSUMER STATED THE VEHICLE WAS MANUFACTURED WITH AN INCORRECT SUBRAME. THE CONSUMER BELIEVED THE SINGLE BOLTS WILL EVENTUALLY BREAK DUE TO STRESS. THE VEHICLE HAD A RECALL TO REPROGRAM THE PCM TO AUTOMATICALLY APPLY THE PARKING BREAK. THE CONSUMER WAS CONCERNED THE RECALL WOULD NOT STOP THE VEHICLE FROM ROLLING AWAY.

Gear(transmission), when put in reverse the car goes forward instead of reverse, and Jerks in reverse after 7-15 sec. And it also jerks while accelerating.

All of the sensors are out. Nothing is working. They were working fine then one day I noticed the lane keeping sensors were not working. Today I noticed the side sensors are not working which they were this morning. The middle row seat gets stuck if moved forward, it will not stay back. The button is always stuck so while on the road the seat randomly pops out of place. The wipers do not work properly, only on high speed. I have already called McCombs Ford West in San Antonio, Tx as I purchased the vehicle there in October of 2021 but they are not worried about it. They said I can go drop it off but they will check it when they get a chance and will not provide a loan car which I cannot do that as I have kids. All the safety features that it should have are not working. They told me it would be weeks before they even look at the vehicle.

My vehicle is throwing alerts about a power train malfunction. It reduces speeds by it self attempts to loose all power when having issues and the transmission feels like it is slipping or not shifting into gear. This has now happened on multiple occasions.

The contact owns a 2021 Ford Explorer. The contact stated that after his wife set the vehicle to "Park" while the engine was running, as she exited, the vehicle lurched forward and crashed into the garage back wall. There was no damage to the vehicle, however, there was damage to the garage back wall. The contact stated his wife saw no warning lights were illuminated. The contact's wife got back into the vehicle and observed that the gear shift lever was still in "Park" and she shut the vehicle off. The contact had not taken the vehicle to a local dealer, or an independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 10,000.

While driving vehicle, reduced engine power occurred resulting in the vehicle being unable to safely maintain highway speeds. Once safely on side of roadway, vehicle lost all engine power and would start. Vehicle had 11,049 miles on it and had been properly maintained. Attempts to start vehicle were unsuccessfully and engine sounded like internal components had failed (like a bag of rocks inside the engine). Vehicle was towed to Ford dealer in East Peoria, Illinois for examination and repairs. Excessive metal shavings were found in the oil filter and it was discovered internal engine components had failed, causing catastrophic engine failure. Engine block was replaced. Dealer was provided all previous maintenance records to show that the vehicle was properly maintained.

The contact owns a 2021 Ford Explorer. The contact stated that while the transmission was either in park(P) or drive(D), the vehicle independently rolled away without warning. The contact stated that he forcefully depressed the brake pedal in an effort to stop the vehicle. The manufacturer was notified of the failure and transferred him to the NHTSA. Upon investigation, the contact discovered NHTSA Campaign Number: 22V255000 (Power Train) which he linked to the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 10,000.

Feedback on Manufacturer Recall Number 22S27, NHTSA Recall 22V255 Allowing Ford to reprogram the powertrain control unit (ECU) on this vehicle so that the vehicle applies the emergency brake whenever the vehicle is placed in park in order to prevent the vehicle from rolling away if/when this one bolt breaks on the rear differential is NOT sufficient. The 2020 MY Ford Explorer ST/Plantium models have two bolts attaching the rear differential to the rear subframe. The equivalent 2020-2022 Lincoln Aviator also has two bolts on this part. The issue is that Ford ran out of the correct rear subframe parts and substituted a part for a lower powered powertrain, or this was a cost cutting measure gone bad. Cross referencing Ford's own parts numbers with the VIN shows the incorrect rear subframe installed at the factory. NHTSA should require Ford to properly and securely attach the rear differential to the rear subframe of the vehicle to prevent this issue. Allowing a workaround, use of parking brake to prevent rollaway, is not ok. Additionally, the equivalent police interceptor is obtaining the correct rear subframe as part of the manufacture defect resolution. Why wouldn't the others receive the same fix?

The contact owns a 2021 Ford Explorer. The contact stated the adaptive cruise control and the collision avoidance systems would malfunction. The vehicle would suddenly deactivate the cruise control and the collision avoidance would detect a non-existing object and stop the vehicle from also turning to avoid the crash. The contact stated that while idled at a stop light when the vehicle suddenly accelerated rear-ending the vehicle in front. The air bags did not deploy however the acceleration did not reach high enough speeds for such a response. A police report was not filed. The vehicle was not towed. There were no injuries or medical attention needed. The contact took the vehicle to the dealer however the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failures. The approximate failure mileage was 10,000.

Ford sold a non sale vehicle to me on 11/05/2021 after Ford Critical Review Team on 8/9/2021 deemed wrong rear axle bolts being put on. Essentially, putting a no transit order on vehicle. I was made aware on this recall only after I updated my app on May 10th,2022. Read on app about the no remedy recall stating 2022-4-14. I have spoken with Ford Corporate as the service manager stated for me to do via phone. Ford's buyback department will not consider it. The buyback team is waiting on a recall remedy as of today. I do not feel safe in my vehicle, and have opened a claim with the BBB. I am only requesting Ford to either do a buyback or swap out vehicle for one year newer. No communication with Dealership about the problems both NOW and IMMEDIATELY after purchase of 2021 Ford Explorer ST.

In the last 2 months I have had a total of 3 back up cameras and the equipment is still turning blue on random. I have had the wiring replaced to “fix” the Bluetooth echo, and it is still doing it. The gas take also shakes enough to move the car when you come to a stop depending on amount of gas in the tank.

While in a driveway at a decline (approximately 5% grade), I placed the vehicle in park and set the emergency brake; when I decompressed the brake to turn the vehicle off it took off sliding down the street. A coworker was with me and was about to get out at the time as well. Fortunately I was able to gain control before I hit the mailbox in front of us and no one or thing was injured This was the second time this happened; however, the first time the emergency brake was not set. Also, starting at 23k miles, I am repeatedly getting a "Auto Hold system fault" error every few days. This occurs sometimes at startup and sometimes while driving and the Auto Hold will not work when it comes up. However, if I stop and restart the vehicle, it will go away and work. I am not sure these are related.

The contact owns a 2021 Ford Explorer. The contact stated while parking the vehicle on an incline, the transmission inadvertently shifted out of park(P). The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated the failure occurred whenever the parking brake was not activated while parking the vehicle. The manufacturer had been informed of the failure. The failure mileage was approximately 50.

The contact owns a 2021 Ford Explorer. The contact stated that after she had parked her vehicle and retrieved items out of the liftgate compartment; the vehicle began to roll back independently towards her. A witness alerted her that the vehicle was rolling towards her; the contact moved out of the way. She then opened her driver-side door as the vehicle proceeded to roll back; the contact was pinned in between the concrete post and the driver-side door as the vehicle eventually stopped. Witnesses assisted her and aided her away from the vehicle which bruised her left arm. The contact did not seek medical attention for the injury. The contact called the dealer and they offered no assistance. The contact then had the vehicle towed to a different dealer Lithia Ford Idaho Falls(980 W Broadway St, Idaho Falls, ID 83402) where the driver-side door was replaced. The manufacturer was also notified of the failure and she was given a case number. The cement post was damaged as a result of the failure. The police were called after the failure and a report was filed. The vehicle was repaired; however, the cause of the failure had yet to be determined. The failure mileage was approximately 4,500.

Ford safety recall 22S27 dated April 19, 2022 DOES affect my car and I just called Ford corporate and they DO NOT confirm that my car should be on the recall list. I have visually inspected my car and I do have the improper 1 bolt, rather than 2 bolt design installed on my car. If the bolt breaks, my car will be disabled wherever this happens without warning. This can cause an accident and I do not understand how Ford is not at least including me on the recall list. The only way to fix this issue is to replace the axle structure with the 2 bolt design.

I am having major issues with the 3rd row seating on my Ford explorer getting stuck and not able to be moved. This is happening causing children to not have places to sit and seatbelts to secure themselves in for a safe commute. Each time the seats are stuck, they are not even able to be moved manually. The entire seat including the head rest becomes immobile and leaves the seat in either a half open/closed position or an open position with no headrest capability. While traveling out of town on January 23 with 6 people in my vehicle my 3rd row seats became stuck in positions where I was unable to safely transport 2 of the occupants of the car. I also had to travel home in an extremely unsafe situation where luggage had to remain in laps for a 4 hour car ride and could have been catastrophic had there been an accident. I reached out to the service department of Palmetto Ford on January 24th about this issue and they told me it would be 3 to 4 weeks until they could get my vehicle in to “look at it.” I reached out to my sales person who was able to coordinate with the service manager to get my vehicle looked at the next day. They did not have a loner for me to drive so they rented one from Enterprise and had me come back the next day to pick it up and began to repair my car. It took them about 2 days and they said they had to completely replace the computer brain of the 3rd row seating. When I left it was in working order. Two months later while once again out of town with 4 ot

I had the backup camera parts replaced 4/15/2022 and within 10 days of having the vehicle back the backup camera was turning blue again.

The auto rear trunk hands free lift gate likes to start closing on its own when you are moving around under it. For instance and could hit you in the head. It has before. Other manufacturers use a similar system and I've never had this happen. It's to sensitive to movement

(1)While reversing into the garage, the rear facing camera system turned blue and disabled the reverse braking system. (2) several instances: while reversing, the reverse braking system disables randomly.

I left a facility Friday evening, pulling out of the plaza I was second from front at a red. When the light turned green the car in front of me started going, I started going. I had to give it gas as MPH on the road I was on is 45mph. As I am accelerating through the light the car just would not accelerate. The traffic behind me was coming up FAST! I was panicked. The car in front of me turned into a gas station which gave me the additional 5 seconds for my vehicle to come back on. I never lost power inside the vehicle. It was almost as if I was running out of gas. I had gotten gas 2 days before and filled the tank. I actually called the gas station and they have not had anyone inquire so I don’t think it’s gas. It was very scary and had I had my children in the vehicle I’m not sure I would or honestly probably will not drive with them in this vehicle anymore.

Since purchasing this vehicle I have off and on experienced my bluetooth echoing for the party on the other end of the line. I have also experienced my gas tank shaking my entire car upon stopping depending how much gas is in the tank, usually full to 3/4 full. I have also experienced on multiple occasions my back up camera turning blue. There was a trend going for a while if it was hot outside it would turn blue all the time. However, over the winter months it periodically started changing blue. More recently, when I put my car into reverse it will take a few seconds to switch gears. I also experienced my front driverside window not going up. I had to turn the car off and back on again in order for it to go back up. Altogether, I have had multiple issues with my brand new car since the day of purchase. I immediately took the vehicle back in for the gas tank shaking and their response was because I was not used to driving a "smaller" car. I however find that extremely unsafe in the event I were to break too hard, I feel that my gas tank would come disassembled.

Got it in the car and pushed the push start button. The cars engine turned over only half way and started to restart and turn over multiple times even though the motor was running halfway. This went on for 15 minutes until i opened up the hood and looked down and after a couple minutes the engine seized and turned off and started smoking, shortly after started on fire from the bottom of the engine. The fire went on for 10 minutes until we turned it off.

Approximately 1.5 months ago, my ford explorer started having issues with shifting frm drive to reverse or reverse to drive, stopped to reverse and stop to drive. I had my oil changed and there were 2 updates to the transmission that were done. The problem persists. When going through a car wash in which you put the car in neutral and ride through as it washes, I placed the car in neutral and almost hit the vehicle in front of me due to it taking 3-4 seconds to shift from drive to neutral.

I'm writing to you to relay a serious safety issue that started with the 2021 Explorer ST manufacturing processes. When Ford designed the new Explorer ST, the rear subframe was engineered to allow the rear differential to be attached with four bolts (Attachment-A). This was needed to properly secure the differential in light of the ST motor putting out more horsepower than their other models. My 2020 Explorer ST had the correct subframe with two bolts (Attachment-B.) At some point during the manufacturing of the 2021 ST models, Ford started using base-model Explorer rear subframes that contained a single bolt (Attachment-C) on the rear portion of the subframe. This was likely done due to the global shortage of parts and materials that most automotive manufacturers encountered. The results were predictable, and many users in Explorer discussion groups have reported the single-bolt shearing off, dropping the differential and damaging the rear suspension components and exhaust (Attachment-D & E.) This is a glaring safety issue, especially with a performance car, as a failure at speed could result in loss of control of the vehicle. To date, Ford has not responded to my inquiries requesting more information and a resolution. They did recently release a Special Service Message acknowledging that this is an issue (Attachment-F.) The thread below on explorerst.org outlines the problem in detail. There are dozens of people there and in the Explorer ST groups on Facebook that have enco

The contact leases a 2021 Ford Explorer. The contact stated while his wife was driving at 25 MPH with Co-pilot 360 assist mode and the evasive steering assist engaged, she lost control of the steering wheel. The contact stated that his wife could not feel the connection between the steering wheel and the front tires of the vehicle. The contact stated that the vehicle made a sharp right turn and crashed into a telephone pole. There were no warning lights illuminated. The air bags deployed. The contact 's wife sustained bruises and lesions on the ankle, knee cap, arms and on her left breast but did not seek medical assistance. A police report was filed. The vehicle was towed to a tow lot. The vehicle was then towed to another tow lot where it was totaled. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist. The failure mileage was approximately 12,000.

The contact owns a 2021 Ford Explorer. The contact stated while driving at 50 MPH, the vehicle started to hesitate as if the transmission was slipping. There were no warning lights illuminated. The contact drove the vehicle to an unknown dealer where it was diagnosed that no issues were found. The manufacturer was notified of the failure. The failure mileage was approximately 11,100.

Audio Control Module failed on 2/17/22. No audio for Forward Collision Warning, Rear Cross Traffic Warning, and reverse sensors. Dealer replace ACM, which fixed the issues on 2/22/22. However on 2/27/22, the speakers started making a popping crackling noise and front speakers went out. Then a few minutes later, no audio for about 15 minutes, but the popping noise still continued. After no audio for about 15 minutes the driver side speakers started to work, but the popping noise continued. Vehicle will be going back to the dealership.

The contact owns a 2021 Ford Explorer. The contact stated that while driving at various speeds, the transmission would suddenly downshift or upshift erroneously. Additionally, while operating the vehicle a grinding sound was present while the transmission was shifted into drive with a chemical odor inside the cabin of the vehicle. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 7,500.

The contact owned a 2021 Ford Explorer which was used to haul a 2002 Opus OP. The contact stated that while the vehicle was at the RV dealer for installations to be performed the vehicle caught on fire and was destroyed. The contact was informed after the installation of an electronic brake controller was completed the vehicle was parked and approximately 20 minutes later flames were present coming from the engine compartment. The fire department was called to the scene and extinguished the flames. The vehicle was destroyed. Prior to the incident an electric brake controller was installed in the vehicle and wired DC to DC in order to send a charge to the tow vehicle. The manufacturer was made aware of the failure and a case was opened. The fire department indicated that the fire originated in the engine compartment. A fire report was taken at the scene. The failure mileage was 3,807.

Upon starting the vehicle, after it had been parked for about 30 min, I received an error message Stop Safely Now and the vehicle would not start. We attempted to jump start the battery with another vehicle, tested the voltage and it showed full at 12V, and then had a roadside service attempt to jump the vehicle. The accessory power (radio/lights/power windows) work. This has never happened before and the car had no indication of any issues, alerts or messages prior to this.

A police officer complained of a strong odor of exhaust coming through the hvac vents. Officer complained of a light dizziness feeling. Suv was grounded from service. Complaint was verified. Upon opening of the hood a odor of exhaust gas was smelled on the right side of the motor. No visible leaks could be heard or seen. Suv was driven to our local Ford dealer for repair.

I took possession of a Ford Explorer approximately October 12, 2021. Two weeks later on October 20, 2021, I took the car to a carwash and after paying with a credit card, the barrier went up and as I was putting my card back into my wallet, and my foot not on the accelerator, the car took off on its' own to approximately 20 to 25 mph, so I applied the brakes and the pedal went to the floor with no braking. I applied the brakes continually, as the car jumped a curb traveled through a meadow went through a fence and crashed into a tree. I had the car towed to the dealer so they could analyze what went wrong and they said they couldn't find anything wrong, but they couldn't say as to why the Explorer spontaneously accelerated without brakes. The carwash had a video surveillance system and the video clearly shows the car accelerating, jumping the curb and eventually going into the forest to hit a tree. It is a blessing that I was in a remote area with no people around as the only control I had for the vehicle was steering and had there been people around someone would have been injured or killed. I contacted the Texas DMV Lemon Law department and they couldn't help because I hadn't tried to get the malfunction repaired more than three times. They did recommend I contact the NHTSA as safety of this vehicle and possibly others of the type represent a major safety hazard. Is there anything the NHTSA can do to look into this case and first see that this malfunction is fixed on future

The contact owns a 2021 Ford Explorer. The contact stated that he was driving approximately at 55 MPH when a deer jumped out in front of his vehicle. As a result, the contact crashed into the deer and the air bags did deploy, however when it did it was very aggressive. The contact stated that he and his wife were both sustained multiple injuries caused by the airbags. The contact stated the passenger suffered injuries to both her eyes causing blindness and isn't certain if it would be permeant. The contact stated that he sustained injuries to his wrist, neck, and leg. The contact stated the ambulance was called and took them to the hospital where they received treatment. The contact stated the vehicle was towed to a junkyard service, and from there towed to the dealer where it remains currently. The contact was advised that his vehicle may be totaled and that he should await further details. The failure mileage was 3,000.

The contact leased a 2021 Ford Explorer. The contact stated while driving approximately 25 MPH, the vehicle accelerated independently. The contact stated that five minutes later the vehicle went into safety mode and the vehicle failed to move. The low battery message was displayed. The vehicle was towed to the residence. The contact called the local dealer but, the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 7,600.

The vehicle was involved in a rear-end collision. When the collision occurred, both front seats dropped into a fully reclined position and locked fully reclined.

On 11/25/2021, I started the vehicle and drove about 2 miles when I noticed that the airbag light was illuminated on the dash. Knowing that this is a safety concern, I pulled into a parking lot and shut off the vehicle. I let the vehicle sit for about 30 seconds and restarted the car. When restarted, the light did not come back on. Took the vehicle in to have a recall performed and told the service advisor that the light had come on. They confirmed that there was a "stored code" but "not something that made sense". The dealership has had the vehicle for 9 days with no resolution. They say that a wiring pigtail harness needs replaced but also that there is a fault in the driver's seat airbag. The replacement airbag is not available due to a backorder (told 3-4 weeks). I feel that this is a large safety concern as I was told I could pick up the vehicle until the parts become available knowing that there is a fault in the airbag. The failure occurred with 3410 miles on the odometer.

On October 25, 2021; my wife and I were driving across country when we experienced a blow-out at 75 MPH in New Mexico (about 80 miles west of Amarillo. The blow-out was caused by body cladding, which came off the right rear door of our 2021 Ford Explorer - apparently attributable to 19+ MPH desert cross winds at highway speeds of 75 MPH. The trim lodged in the right rear wheel well; slicing the tire and cutting a gash from the aluminum rim. We had to get to California for a scheduled closing on our new home and were therefore unable to stay in Amarillo or Albuquerque for the three days required to receive a matching rim and tire, so I had a nearby tire store install a wheel of a different size with an offsetting tire size to approximate the circumference of the stock wheels and tires. Ford has thus far neglected to acknowledge the obvious defect that would allow a body part to blow off the car and has offered no assistance in repairing the car or reimbursing me for the wheel and tire I had to purchase to meet personal legal obligations. I've seen evidence in online forums indicating other incidents of body trim blowing off Ford Explorers at highway speeds. Ford must take responsibility for this defect and reimburse other owners and me for costs incurred to resolve implications of their defective body parts.

There is no way to securely lock the vehicle when someone with the key fob is near it. When fueling, someone can unlock the opposite side of the car, by pulling on the door handle, which unlocks it, enter and drive away. Not only does this open the possibility of easily stealing the car, but also abducting passengers, if any have the fob on them, or simply stealing contents, planting contents, etc. This is a serious security issue

When vehicle is up to temperature, there is an overpowering burning smell coming through the vents into the cab. It only occurs at idle and dissipates when the vehicle is in motion. With the hood open, there is some small noticeable amount of smoke coming from the left side of the engine compartment. The smell is not plastic or rubber.

Vibration: First use of the day, at about 35 MPH vehicle exhibits vibration throughout, especially around 40-41mph. Felt in steering wheel, seat, and with a loud rumble often heard. Has been since car was new. Has a vibration in rear view mirror at highway speeds. Goes away after driving for 15 miles or so, and at least a half hour. Returns after vehicle cools off. Cruise control: Adaptive cruise sometimes causes extreme braking at highway speeds for no reason. This happened while driving past a vehicle on Alligator alley causing all my passengers to comment, even though I had not touched the brake. Happened again 10/28 on 75 coming down from Sarasota. Braking: ABS engages on dry roads, especially when turning, for example into a driveway, but it cold be just a normal stop for a traffic light. The brakes also “grab” when coming to final stop, causing the car to stop suddenly

I had the safety recall 21V735000 performed on October 12, 2021. Within 2 days the same problem of rear-view backup camera blue screen recurred, just as it did before the recall. The problem happens in about 1/3 of trips. Once the blue screen occurs, it doesn't go away until powering off the vehicle, waiting a few minutes, and then upon powering the vehicle on the rear backup camera might work again for a while, but will usually break again the same day.

When putting the car in reverse it jerks back if the pedal is touched which has almost caused an accident. It takes about a minute or two to adjust backing up and the rear camera does not show until the clutch has adjusted.

Third row seat won't go up or down (it is an electrical seat for folding flat or to lift back up for seating). On Aug 12, 2021 took it to Ford dealership near me for any appointment to have fixed. In morning of Friday 13th dealership said still hadn't figured out the problem. By afternoon of 13th August dealership said it is either module or buttons issue and said they needed keep it over weekend. Dealership said they d call me by noon on Monday 16th August to let me know. Well, since I hadn't heard from then I called them again (as I have been doing since they dont seem to communicate with customers). Callie of Service dept said its the buttons/switches. That must order them; closest place had them is Tennessee she said. We are concerned for we had these exact issues with 2015 Explorer; started with 3rd row seat then all other electrical issues started happening. That explorer suv was in shop for several months.

Constant shuddering between 30-45mph. Local dealer fobs it off as typical, I've driven other 2020 and 2021 Explorers, none have exhibited similar symptoms. Dealer refuses to repair, Ford corporate will not investigate. Has already had one rear axle replaced under warranty, not waiting another 3 weeks for parts when this one breaks again.

Adaptive Cruise control reads the overhead electronic posted 65MPH speed limit signs as 85MPH. This only occurs when traveling on I-670 eastbound between Leonard Ave and I-270 on the east side of Columbus Ohio...This section of highway was recently upgraded with "Smart Lane" overhead electronic signs. The dash on this vehicle shows the posted speed limit at all times, but if the cruise control is on the vehicle with automatically go to what it reads and in this case goes to 85MPH! I have driven this vehicle over 5000 miles in 4 different states and this situation only occurs at this particular locatiion. I have contacted State of Ohio, Department of Trtansportation and discussing this issue with Drive Ohio representative Luke Stedke ( [email protected])

The transmission in the Ford Explorer failed on June 28th. This was noticed by observing the vehicle struggle to shift gears, and sometimes failing to shift at all resulting in extremely high RPMs. It also resulted in rough transitions from Park to Drive, combined with lurching forward suddenly. The vehicle is currently awaiting service at the Ford dealership, which was originally scheduled for June 29th. Upon notification to the dealership (where vehicle was purchased) of a transmission issue, the dealership moved the appointment to July 6th, thus encouraging me to drive a dangerous vehicle until then. During the next couple of days, the car intermittently exhibited both check engine and service lights, but neither consistently. It also produced another alert which automatically put the car into park from drive. Once the car turned off and back on, the alert did not repeat. The car was then taken to a separate dealership where it was diagnosed with a defective transmission due to an engine coolant leak. The dealership did not provide any means of transportation in response despite the vehicle being under warranty.

The front tires chewed to pieces, one blew, and the dealer initially felt it was an alignment issue from the factory. Up one further inspection, they found an aluminum toe rod with a 45 degree bend. I believe this was a factory issue as we hit nothing on the highway. It seems from an FMEA point of view, it is likely the blown tire and momentum of the car bent the tie rod and that the tire damage was caused by a part failure or some other issue with the car. It is a 3 month old car with 9,400 miles. The car struck Nothing on the highway.

I NOTICED TRANSMISSION FLUID ON THE GARAGE FLOOR. MARCH 27,2021. DROPPED THE CAR OF AT THE DEALERSHIP WHERE I BOUGHT THE CAR. 2021 FORD EXPLORER ST WITH 2120 MILES I PURCHASED ON JANUARY 30, 2021. PROBLEM WAS DIAGNOSED AS LEAKS AT THE TRANSFER CASE SEALS ON THE TRANSMISSION OUTPUT DRIVE TRAIN. THE BOOTS WERE LEAKING TRANSMISSION FLUID. THE TRANSFER CASE NEEDED TO BE REMOVED AND THE SEALS REPLACED. THIS RESULTED IN WAITING 6 WEEKS FOR THE PARTS TO BE DELIVERED AND 1 WEEK MORE TO REPAIR AND INSTALL. TODAY I STILL DO NOT HAVE MY CAR BACK. WEEK 7 WILL BE NEXT WEEK WHEN COMPLETION IS ESTIMATED TO BE .