2021 Ford Explorer complaints

The contact owns a 2021 Ford Explorer. The contact stated that while reversing, the vehicle suddenly shifted into park, after which the vehicle went into LIMP mode. After restarting the vehicle, the vehicle was unable to shift out of park and displayed the "Automatic Emergency Braking Unavailable" message. The traction control, start-to-stop, and hill start assist warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 30,500.

The contact owns a 2021 Ford Explorer. The contact stated that the screen display was blue and black and became inoperable. While reversing, the screen was blue. The contact was unable to use the GPS feature. There were no warning lights illuminated. The contact called the local dealer, and the contact was informed that the vehicle could be repaired under warranty. The system showed that the screen had connected and disconnected. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V342000 (Back Over Prevention). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 42,000.

The oil crank case is getting fuel inside. In approximately 1000 to 1500 miles there is a 1 quart and a half of fuel in the oil making the oil level overfill. This oil diluting the fuel issue. Seems like it could be a safety issue if it continues to pour gasoline into the oil crank case. My local Ford dealer, Gary Yomans Ford in Daytona Beach Florida. Verified the concern and told me there’s no repair available yet. The technician further stated that it will eventually destroy the engine from the inside. This issue only started this year. There is at this time 30,959 miles on the vehicle.

The contact owns a 2021 Ford Explorer. The contact stated while driving approximately 30 MPH, the contact heard an abnormal sound coming from under the floorboards. The contact slowed the vehicle to listen for the sound, when the contact depressed the accelerator pedal to move forward, he heard the abnormal sound and described it as the sound of a motorcycle exhaust. The contact stated that he drove forward for a few minutes more when the abnormal noise from under the vehicle was louder and he felt that some object was trapped underneath the vehicle and was hitting the underside causing a loud banging noise. The contact stopped the vehicle and looked underneath the vehicle and observed that the passenger’s side exhaust pipe had detached from the catalytic converter. The contact then checked the driver's side and saw that a crack had opened approximately one inch from where the exhaust pipe was connected to the catalytic convert. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the damage appeared to have been made during an attempt to steal the catalytic converter and referred the contact to a muffler specialist. The vehicle was not repaired. The contact took the vehicle to a muffler repair shop where it was diagnosed that the exhaust pipes had rusted, and the passenger’s side exhaust pipe had detached from the vehicle. The contact did not believe that the rust was the cause in

I haven’t been problem with the parking !When I set the packing bottoms it’s turns automatically into rear I already have an issues with that !! almost kill my son an nephew I’m scared this happened again in the parking lot at store almost crash other vehicle! I need my car fixed as soon is possible I hope I hear from your side! Thank you!!!

I already having problem with the parking !When I set the packing bottoms it's turns automatically into rear I already have an issues with that!! almost kill my son an nephew I'm scared this happened again in the parking lot at store almost crash other vehicle! I need my car fixed as soon is possible I hope I hear from your side! Thank you!!!

The contact's daughter owns a 2021 Ford Explorer. The contact stated that while his daughter was driving from a complete stop in a parking lot, the vehicle stalled. A message indicating a transmission failure was displayed. The vehicle failed to restart and was towed to an independent mechanic. The vehicle was not diagnosed and was towed to the dealer to be diagnosed. The dealer informed the contact's daughter that a diagnostic test cost would be charged because the vehicle was out of warranty. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 46,000.

The contact owns a 2021 Ford Explorer. The contact stated that while attempting to accelerate after coming to a complete stop, the vehicle briefly lunged forward. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V675000 (Power Train) the VIN was included but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 15,000.

The contact owns a 2021 Ford Explorer. The contact stated that while reversing, the rearview camera image was blue. The vehicle was taken to the dealer, where an unknown software update was performed; however, the failure persisted. The contact later received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,000. VIN tool confirms parts not available.

The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Two TPMS sensors have failed on this vehicle. Although these sensors are required under the TREAD act, Ford has advised through their dealer that this is not a safety issue and the TPMS sensor batteries failing less than 3 years from date of vehicle manufacture falls in the category of normal wear and tear. Note that the vehicle has 27,243 miles on it, and these are the original TPMS sensors/wheels/tires that the vehicle came equipped with from Ford.

The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V735000 (Back Over Prevention), 22V255000 (Power Train), and 23V675000 (Power Train) however, the parts to do the recall repairs were not yet available. The local dealer was contacted and determined that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V635000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

UNKNOWN My rear axle bolt may fracture. and this repair still has not been done. and Ford doesn't know. when the part will be in, I'm in fear. for my safety.

I have a 2021 Ford Explorer ST that I purchased as a new vehicle. On 8/27/23 I was driving my vehicle to work. I noticed a loud humming noise upon acceleration when I was approximately 1 mile from work. I drove my car to work, parked it. I attempted to get a Ford dealership to service my vehicle and was informed that it would be "3-4 weeks before they could even look at the vehicle" (Siloam Springs Superior Ford). I managed to find a repair shop 2 miles from the hospital that I work at. As I was driving the vehicle to the shop for repair- the loud humming noise upon acceleration was still present- something very loud fell out from under my car. The right side catalytic converter (a pipe several feet long) was hanging down under my car. I am thankful I was driving at a speed <15 mph and not on the highway. The car was repaired (I have attached the receipt for the repair). Upon further research I found that there were other ST Explorer and regular Explorer models with a customer "courtesy repair" that was offered. No such repair was offered to me. I called in a report to the Ford Dealership (general 1-800- 392-3673 line). I received the case #[XXX] at the conclusion of that call. I brought my car into the shop (Lewis Ford Fayetteville), as per Ford's recommendations, to inquire about reimbursement for my issues- since they are the same issues mentioned in the courtesy repair notice. I was not previously notified of a courtesy repair. Lewis Ford informed me that despite my issue

The contact owned a 2021 Ford Explorer. The contact stated while driving approximately 25 MPH he depressed the brake pedal to slow for a traffic signal and the vehicle experienced brake failure. The contact stated no warning light was illuminated. The contact drove over the median to avoid crashing into vehicles directly in front of his vehicle. The contact stated that he was pumping the brake pedal however, the vehicle seemed to accelerate independently. The contact stated that he attempted to shift the vehicle into neutral(N) however, the shifter dial would not move. The contact stated he had attempted to turn the vehicle off but could not turn off the vehicle. The contact stated he was finally able to stop the vehicle prior to crashing into traffic directional poles. The contact stated that the Police arrived on the scene and wrote a report. The contact had the vehicle towed to a dealer who diagnosed the vehicle and determined that the driver's side front shock absorber was damaged and needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 22,000.

The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 60 MPH, the vehicle started to vibrate. The contact stated that there were no warning lights illuminated. The contact stated that she drove the vehicle to a dealer and was informed that the failure could not duplicated. The vehicle had not been repaired. Additionally, the contact stated that when the vehicle was shifted into park(P), the parking brake automatically activated, and the contact did not manually set the parking brake. The failure mileage was approximately 28,000. VIN tool confirms parts not available. The contact took the vehicle to recall repaired and adjustments needed from the previous recall . The dealer stated the recall repair could not be done because they did not have the tool to perform the repairs. When the vehicle was delivered, it was detached from the part of the third row seats.

In relation to NHTSA Recall Number: 23V342, Ford has failed to remedy issues around reverse Automatic Emergency Breaking. Whenever the 360° camera screen is blue, the system in place to prevent collisions also fails. There is no pattern of failure. Nearly 60% of the time the vehicle is driven an error related to 23V342 occurs.

I bought my 2021 Ford Explorer brand new and at 44,675 miles my shock absorbers went bad. There was no damage to my vehicle that could have caused it, my car was never in an accident. The dealership that repaired them said there was no indication of what caused it and it is highly unusual. Driving without shocks on my vehicle caused the loss of ability to control the rate of weight transfer when going around corners; this also resulted in increased steering input to navigate turns and uneven tire wear.

The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the image displayed was distorted whenever shifted into reverse. The failure was intermittent at first but became a constant failure with the screen displaying a blue image while shifted into reverse. The failure mileage was 55,887. VIN tool confirms parts not available.

I do realize there is a Recall for Back-up camera; which I've had issues with since early part of 2022 (we bought vehicle in April 2021). March of 2022 we had our suv to dealership about screen turning blue; which they supposedly did some deprogramming. Then, in July of 2022 had it back to dealership because the blue screen became worse; in which they said they replaced the whole system ( I have receipts/documents to prove this). Well, now when in Reverse we have blue screen or black. Occasionally when in drive while driving or sitting idling the screen either is blue, black or completely freezes to where none of options such as Navigation, hands-free calling, or anything can be done/used. I have video footages, I have pictures and the matter is only getting worse! I have called Ford Corporation, I have taken the suv recently to local dealership and just keep being told that all that is connected to back-up camera; THAT THERE IS NOTHING THEY CAN DO!! The Ford Explorer has had many electrical issues ranging from 3rd row seat (have receipt/documentation of this), to at times air/heat not wanting to work. Plus, it has had oil leak coming from front CV axle (have receipt/documentation of this). Anymore the local Ford dealership gives me the run around about repairs it seems to keep me coming back to pay for diagnostic repairs. Ford Corporation when I call them puts me on several holds while they "supposedly" call local dealership about the issues (Ford Corp acting like they don't

The contact’s daughter owns a 2021 Ford Explorer. The contact stated that while his daughter was reversing, the rear-view camera image was blue and black. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 75,000.

The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention). However, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving in reverse mode, the back-over prevention camera displayed a blue screen. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 13000.

The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V626000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Headlamps stay lit even in auto lamp mode. Indicator on the dial does not display which mode or setting the lights are in. This has occurred numerous times and seems to have increased frequency

It is extremely difficult to tighten the harness on this seat. As we have used the seat more, the harness has gotten nearly impossible to get snug enough to be safe. I am a CPST, so I am sure the seat was adjusted properly for my child. I also talked to a CPST at Britax to make sure I wasn’t missing something that could help. I was sent a new harness to see if it would help, but it did not make any difference. We have since stopped using this car seat and replaced it.

I was sitting at a stop light and when the light turned green I pushed on the gas pedal and I had NO POWER! However, all of my auxillary power worked. Everything inside the car still had power, from my dashboard to my Apple CarPlay but my engine would not turn on. The check engine light did come on but not until it had been sitting there for 20-30 minutes. The Auto Start/Stop was activated so I don't know if there was an issue with that and it just never turned back on. The alternator belt was still intacted. Had it towed to repair shop (took about an hour) when it got to repair shop it started and shop couldn't find anything wrong. It has started every time since. I am afraid to drive it because I don't know if or when it will happen again.

The vehicle was self accelerating and applying forward propulsion. It was behaving as if the cruise control was on, cruise control was verified off. When braking was applied an alert was posted on the dash stating Braking applied, power reduced and the engine would rev higher. Upon stopping the vehicle and letting off on the brake the vehicle would accelerate as if the gas pedal was depressed. Upon parking the vehicle the engine would rev up to 6k rpm and if I let go of the brake the vehicle would accelerate. Turing off the vehicle and turning the vehicle on did not reset the issue. I verified no inadvertent pressure was being applied to the gas pedal and have video demonstrating the failure. The videos I have are too large to upload via your limitations on this page.

Vehicle loses power while on freeway when 4WD, Pre-Collision Assist, Hill Start Assist, and other warning messages display. Vehicle lost power approximately 5 times while registering message, but messages have displayed approximately 40-50 times in the past week before being services. Vehicle dealership repair facility inspected and diagnosed a bad 4WD module.

I bought the car in 12/21/21 brand new from Hopkins Ford in Illinois drive the car just for work and school, we serviced the car and well mantained with all needed services around 1000 miles I start noticed lots of clunking noises coming out of the car right after exit the vehicle and took it to 2 diferent ford dealerships and they said was normal, which wasn't. kept driving the car I had also an issue with the panoramic roof having leaks and wasn't fixed too, around 15000 miles start noticed delay on the transmission when moving from park to reverse and also a very loud clunking noise , when moving from reverse to drive noticed de delay and and pull when the transmission engaged to drive, I use the highway around 1 time a week and noticed loose of power when accelerating so I decided to take it to the Hopkins dealership, initially they diagnose just need an update and will be ready in 5 days , they never contacted me and I call them back to ask the status because I need the SUV for my family and they gave me a Pickup TRUCK as loaner and is useless for my family, they told me it will be another 4 days, than at day 20 they said they have to replace the whole transmission , and I forced them to give me a another EXPLORER as loaner because I need that size car, I drove it and at day 29 called me and asked me for their car back and they gave me again a F150 but my car was not ready and will take another 4-5 days, magically my car was ready next day !! day 30 really? they dropped

The contact owns a 2021 Ford Explorer. The contact stated that upon starting or while driving the vehicle, the front camera screen image was black or gray before going blank. Additionally, the navigation system was inoperable. There were no warning lights illuminated. While driving at undisclosed speeds, the transmission was slipping. The vehicle was taken to the local dealer, where it was diagnosed that coolant had intruded into the transmission. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 50,000.

The vehicle infotainment system regularly displays "emergency" messages theoretically designed to alert drivers to fires or other hazardous conditions. These messages seize the infotainment screen and must be cleared manually. The problem is: all of these messages are false and/ or nonsensical, .i.e "Serious fire at the intersection of Main Street and Main Street." The messages are a distraction to the driver as they often appear when using the navigation system. Ford service tells me this problem is not fixable. I raised the issue with Ford Management and they have basically ignored my request for assistance.

The contact owns a 2021 Ford Explorer. The contact stated that while the vehicle was shifted into reverse, the audible alarm feature failed to alert the contact to an object or another vehicle nearby. The vehicle was taken to the dealer however, the technician was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 22,000.

While driving on a freeway on Sep 15th 2023, wrench light showed up and immediately vehicle speed dropped from 65 to 30mph. This is second time this issue has happened and luckily my family survived accidents. First incident occured on Aug 13th 2023, after which i towed my vehicle to dealership. They repaired and said its safe to drive now. But issue is recurring. Please help me on this as I am reporting this issue second time on NHTSA. I reported first incident also which happened on Aug 13 ,2023

On July 1, 2023, I had the vehicle parked on an incline with a trailer attached to the vehicle. The vehicle was in Park and the Parking Brake was set. As I attempted to unload the trailer, the vehicle started to move and rolled down the incline. I was on the trailer and was moving with the vehicle, I could have been injured but fortunately the vehicle rolled into a pile of topsoil before it could pick up too much speed. However, both the vehicle and trailer were damaged My safety was put at risk as the vehicle was moving without anyone in it. This occurred in my driveway but could have happened on a busy street. I still own the vehicle and it is available for inspection. There were no indications, warning lamps, etc. that would have notified me of the impending failure. I contacted Ford and they have been of little help. It took them 2-1/2 months to get me scheduled to have one of their field service engineers to inspect the vehicle. I was not allowed to talk to the field service engineer and that person did not attempt to duplicate the conditions which caused the failure. The report from Ford to me said they inspected the vehicle on a lift. They said they could not find a problem and said they will take no further action. They have been extremely uncooperative and do not seem the least concerned about the safety of the vehicle. I am concerned that the problem will recur and cause significant damage or injury so I take precautions whenever I park it.

The contact owns a 2021 Ford Explorer. The contact stated that the back over prevention screen was either black or blue. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer where the software was updated, and the camera was replaced however, the permanent fix was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was unknown.

The contact owns a 2021 Ford Explorer. The contact stated while driving approximately 60 MPH, the vehicle lost power steering functionality. The contact stated that prior to the failure she observed a "transmission code" warning that flashed twice but did not illuminate again. The contact pulled off the roadway and stopped the vehicle. The vehicle was restarted and regained power steering functionality. Additionally, the instrument cluster failed to operate as needed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that a software update was needed. The vehicle was repaired. The contact stated that the instrument cluster failure reoccurred. The manufacturer had not been informed of the failure. The failure mileage was approximately 23,000.

The first window that exploded is The back windshield when my husband and I were sitting in the parking lot at the American Legion. I took the Explorer to Duval Ford they suggested I call Ford Corporate. They said they didn’t know why the window exploded. On Wednesday the right passenger back window exploded as I was traveling on Interstate 95. I called Corporate Ford and they said take it to Duval Ford to be assessed. This is two windows in 8 months that have exploded. It cost me out of pocket a total of $900 to replace both windows.

There is a $7.00 seal that leaks near my oil filter that has been replaced for the second time and this time i was not under warranty and the labor to repair the broken seal cost $1100.00 and would like for you to recall this seal so i can be made whole again

Due to a Sync system update the display has been unresponsive, thrown errors, shut off during driving, and been delayed during operation. Most noticeably during reverse. There is a significant delay when the reverse camera is supposed to turn on causing a potential safety hazard. Ford has not responded to the issue in a timely manner and hasn’t given an ETA on when the firmware will be updated.

I bought a new Ford Explorer XLT in 2021. I was driving with my kids on highway 101 at 70mph on 08/13/2023, wrench symbol came up and car speed immediately dropped down from 70mph to 30mph. Luckily the driver behind was very attentive and an accident was avoided and we were saved. After that car went into limp mode and had to be towed away. My car just have over 13k miles on it and is under every warranty. This wrench warning lamp came once on 07/31/2023 without impacting vehicle speed. I took the car to Ford dealership for inspection on 08/01/2023. After 3 days of inspection they said some sensor needs to be replaced which they don't have in inventory and will call me back when it is available. They handed over car to me telling it is totally safe to drive as they don't see any issue with driving. Now when I told the dealership about the harrowing experience they turned a deaf ear and said we will look into it without even caring to provide an answer. I insisted on providing a loner vehicle as they dont have a timeline on fixing the issue.I trusted the ford mechanics and ended up paying towing expenses for over 100 miles and best of all luckily survived. Me and my family are still in this shock.

Screen is blue by reverse

When starting the car, the digital screen either turns to blue or black as non-functional. The radio is not able to operate during this time. While in park, the screen is black. While in drive, the screen is either black or as shown I photo, the camera shows the parameters

Camera is not working and was recalled. Cannot be fixed or repaired. I requested to trade my vehicle for another one at a Ford Dealership or for the pay off and was told I couldn't do anything due to the recall. I am essentially stuck with a vehicle that is unsafe and I don't feel comfortable driving. The camera turns blue in the middle of backing up and I could hit any object or person in the middle of backing up with my view obstructed. I was advised that I just had to wait or go to a 3rd party dealer who would give me cash.

The contact owns a 2021 Ford Explorer. The contact stated while driving approximately 60 MPH, there was a rattling sound coming from the vehicle. The contact stated that the vehicle started shaking and vibrating before the vehicle lost motive power and stalled. The vehicle was towed to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 69,000.

The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that on several occasions the rear-view camera failed to show an image. The failure mileage was 30,839. VIN tool confirms parts not available.

Every 6 months, the rear cameras, cross traffic sensors and blind spot warning go out and completely stop functioning. I take it to the dealer tland they keep it for 1-2 weeks and eventually replace a fuse and send it home. This has happened four times. No one will actually correct the root cause ti the issue. It's going on its third week in the shop this time.

The fuse box got wet after a routine car wash. The hood was not opened at any point prior to the car wash, nor directly afterwards until the incident occurred. A few hours after the car wash, the horn went off on its own continuously for 5-10 minutes and had to be shut off manually via disconnecting the battery. The car was not running or turned on in any way at this point. Prior to disconnecting the battery, the car was turned on to try and deactivate the horn. The horn was still blaring and the car would not shut off. Upon inspection, there was smoke coming from the fuse box. Multiple vehicle alerts went off on the dash including Hill start assist warning, Powertrain malfunction/reduced power and pre-collision assist warning lights. The car was taken to the dealership for repairs. The following "story" was conducted at the dealership: Unhooked battery. Removed front cowl battery junction box. Removed battery junction box. Battery junction box is burnt up and engine bay harness is melted. Engine bay harness needs replaced. Have to remove engine assembly to gain access to harness. Removed engine transmission and subframe assembly. Removed inner plastic firewall. Removed harness and replaced. Reinstalled drive train assembly replaced all one time use fasteners. Reassembled car. Found horn is INOP. Diagnosed and found horn is burned up from being stuck on from melted harness. Removed front bumper cover. Replaced Horn and reassembled. Horn works now. Cleared all DTCs. No DTCs re

I am very disappointed in Ford. I cannot believe that I have a 2021 Ford Explorer and the back up camera will go out for no reason. Also, the GPS is not working. What is the company thinking, when I am told when I call the dealer to have this issue corrected that, "Ford had put a hold on the recall due to they have not made a decision on how to handle it." Let me make a suggestion that WILL WORK. Put NEW CAMERAS in all the vehicles that has the issue that I described above. If this issue is not corrected soon, I will be trading for another model vehicle. The back up camera could cause a very serious incident. People have grown used to the back up camera since they have been installed in vehicles for so many years. This could cause a pedestrian to be backed over and seriously injured or killed. Does your company want that on your conscious!!??? Also, I have an issue when I turn my vehicle in to the dealer, I am always told they do not have a loaner vehicle. What the heck!! It is your issue and you should provide a loaner for everyone that schedules a service on the recall.