2019 Ford Explorer complaints

VEHICLE SHIFTS ROUGH. I WAS TOLD BY FORD THAT I NEED TO REPLACE MY BATTERY EXCEPT I DO NOT HAVE ANY BATTERY ISSUES AT ALL. ALSO WHEN I PUT MY VEHICLE IN PARK IT ROLLS FORWARD A LITTLE.

My 2019 Ford Explore XLT wouldn’t shift right, kinda hesitated to lock. My RPM were jumping like crazy. My mechanic replaced my torque converter and throttle body. Now my vehicle drives fine but when you stop at a stop light it shakes you to death. Then it sputters when trying to accelerate. So back to the shop it went because that can cause an accident. Not to mention if it stalks while driving. My mechanic says my torque converter is [XXX] again. After paying $4000 to have my transmission basically rebuilt a year later I’m back in the same boat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Explorer. The contact stated that the front windshield was slightly detached from the vehicle. While driving at various speeds there was a whistling sound coming from the windshield. The vehicle was taken to an auto body shop where it was diagnosed that there was mold along the sides of the windshield panel causing the windshield to detach. The vehicle was not repaired. The manufacturer was made aware of the failure, and it was confirmed that there was no recall on the VIN for the failure. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 50,000.

The trim that is on either side of the front windshield has come loose. The one on the driver side came loose while I was on the interstate and struck the vehicle behind me. It caused the driver to lose control and spin out. Fortunately, it did not cause a collision, but it could have caused a loss of life, we were travelling at highway speeds. The trim on the passenger side was still on the vehicle, but it had popped loose and was sticking up at an odd angle. I removed it to prevent the same thing from happening.

I purchased a Ford certified 2019 Ford Explorer recently. It is my 20th Ford. I could barely hear the horn and thought there was a problem with one of the horns. I researched it and found that the 2019 model year only came with one horn. The horn is at the front of the hood and when I checked there was a bracket for 2 horns but there was only one. You almost can not hear it when inside of the car and it makes me think that others may not hear it if there is an emergency. I have owned close to 70 cars and I have never had a car with one horn. A moped has a louder horn. In my opinion Ford should not have tried to save $5 that could cause an accident. I had to order Ford part number GB5Z-13832-A which are the dual horns found on the other model years. My safety and the safety of other 2019 Ford Explorer owners is at risk because of this.

Coolant leaking into engine 2.3l eco boost

Dec 2022- Windshield trim on passenger side ripped off while driving on the interstate. Sept 2023- noticed noise while driving. Checked driver side trim and noticed seal was gone. Trim was cracked along its entirety. Replaced before it also flew off

Doing 70 mph and trim along passenger windshield broke in half and flew off

OEM Ford Gen 4 SYNC 3 Nav APIM suddenly started sporadically functioning. Contacted Ford after viewing multiple recalls from previous years Ford vehicles with exact issue. After being told there was no recall on my 2019 Explorer, was given a quote of $170.00 to diagnose issue, $900 + for APIM module, plus installation and programming. We purchased a re-programmed APIM module and installed. Problem is now corrected. Recall needs entered on this unit. Attaching photos of front & back of bad unit: WY1W748K GR26A KB5T-14G370-DCA SERIAL NO. 205831 MFG - JANUARY 2019 ASSY NO. MAJ0673GX PANASONIC AUTOMOTIVE SYSTEMS MODEL FA-170-BCAR-HS IFT# RCPPAFA16-2032 FCC ID: ACJ-FA-170-BCARHS IC ID: 216B-FA170BCARHS ANATEL ID: 05008-16-09014 CMIIT ID: 2016AJ4795

The driver's side exterior windshield moulding detached from the vehicle traveling at interstate speed (75 mph) and struck the driver's door above the window. The apparent cause of detachment was failure of the retaining clips and adhesive that holds the external piece to the internal rubber moulding.

Driver side pillar molding next to the windshield flew off unexpectedly while driving on the highway.

The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle shuddered while shifting gears. The vehicle was taken to the dealer, who informed the contact that the power transfer unit (PTU) needed to be replaced. The vehicle was repaired. The contact related the failure to the Customer Satisfaction Program: 20B27. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

Rear toe link and bushing issues. I have the same car as my sister. She has a 2016 with the same rear toe link as my 2019 and her car is covered under the recall and mine isn't.

Windshield trim falling off and deteriorating - windshield rattling - took to dealer to replace windshield trim - paid 642.00 to replace deteriorated trim - want a recall on this as it is very dangerous/ I also want reimbursement of 642.00 for repair

When the vehicle is in outside in the direct sunlight, the extreme heat causes the fuel pump driver module to fail. When this module fails, it cause the vehicles fuel pump to stop sending fuel to the motor which causes the vehicle to turn off or run extremely rough, while driving and or stationary. The moduel has been replaced by world ford Pensacola once, and twice by an ASE Certified Master Mechanic, on 3 separate occasions.

The rear camera failed and it was discovered a corroded connector and cable. This is causing rear camera to fail. Ford helped with the repair cost however, the entire cable was replaced. Waited 5 months. This is a common problem and FORD should cover the refund and recall. The cameras are on a recall but not the cables that are causing the camera to fail. The repair costs like $2000. Ford did help. This is a manufacturer defect and the problem is common. Please see pictures and the video link. https://youtu.be/ewz_OeFO_6M

The contact owns a 2019 Ford Explorer equipped with Hankook Tires, Tire Line: Ventus S1 Noble 2, Tire Size: 255/50/R20, DOT Number: (Unavailable). The contact stated that the tread on all four tires were extremely low. The vehicle was taken to a tire shop where the tread depth was measured. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in TSB: SSM46905 and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 19,700.

Passenger's side A pillar trim piece broke and flew off at highway speed. This seems to be a previously identified manufacturer's defect not yet recalled.

Windshield trim piece (passenger side) detached from vehicle while travelling at 40 mph.

I bought Ford Explorer 2019 brand new. I think first week of January 2023 My wife mention 3 times the car lost power and powertrain light on. She was afraid this happens in the freeway so I took to Ford dealer and they took around 3 month to repair.

Windshield and door trim is coming unglued and flaps while driving normal highway speeds.

Passenger side window trim blew off at highway speed without warning. Have not had it to the dealer yet as this appears to be a problem for the Explorer. I am not sure where the piece ended up. There was not a vehicle immediately behind the car so I don’t believe it struck anyone.

When the temperature outside is higher than an estimated 80 degrees the Battery indicator appears on the dash and the Ford Pass app tells me that there is a Charge System Fault. "The Battery light indicates that your vehicle has a concern with the 12-volt charging system." I have had a Ford Dealer check into this when I was under lease and they said they were unable to duplicate the warning. I also had an independent service center look into this and we decided to replace the battery and the battery terminals. However the alert still appears in the higher temperatures after making the change. I have seen this alert more than a dozen times having leased the vehicle from Ford from April 2019-April 2022 then purchasing the lease in April 2022. The date below indicates the last date the alert occur (5/12/23)

We were traveling on I90 west of Sioux Falls, SD. 06-01-2023. There is a 14 mile stretch that is under construction and the traffic is head to head in that stretch. We met a semi that created a gust of wind that blew the front window trim off the passenger side of the vehicle. I do not know where the trim went once it exited the vehicle. It was in an area where construction workers were working along side of the road and there was a line of cars behind us.

The contact owns a 2019 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle shuddered. The contact stated that while coming to a stop the vehicle shuddered and hesitated to resume driving. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the torque converter needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 20N07 (2.3L Engine and 6F35 Transmission). The manufacturer was not made aware of the failure. The approximate failure mileage was 82,000.

While driving on highway I-20 at 80 miles per hour, the trim panel around the windshield detached. The panel detached on the drive side but the passenger side is already detaching from the bottom part.

The contact owns a 2019 Ford Explorer. The contact stated that while the vehicle was at a complete stop, the vehicle shuddered. Additionally, the vehicle hesitated to accelerate while driving. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the VIN was not included in Customer Satisfaction Program: 20N07 (Transmission Extended Warranty Coverage) and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.

The contact owns a 2019 Ford Explorer. The contact stated while driving 45 MPH, several messages indicating that the hill descent control system, the ABS system, and road stability control system had failed were displayed. The contact stated that the failure had been reoccurring while driving. Additionally, a message stating that the Forward Collision Avoidance warning system had detected a fault or obstruction, was displayed intermittently, causing the brakes to apply independently. The contact pulled to the side of the road. The contact stated upon turning off and restarting the vehicle, the vehicle operated as needed; however, the failure reoccurred while driving a long distance. The vehicle was taken to the dealer several times however, the dealer was unable to duplicate the failure. The vehicle was taken to a second dealer, Franklin’s Spring Creek Ford (220 W Main St, Colquitt, GA 39837), who received remote assistance from Ford engineers, but was unable to duplicate the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 36,066.

I have a 2019 Ford Explorer. I have seen that serval people have reported the front windshield trimming flying off going down the road for no reason. I recently had to replace both of my window trimming because this happened to me. One flew completely off going down the interstate and the other one came off but lucky did not fly off with traffic around. This is very dangerous not only for the owner of the vehicle but other vehicles around when it flys off. I have contacted FORD and they do not want to reimburse me for the amount of money I have spent to get this fixed. This is not a default on the owners end, it is a FORD default. I feel as if Ford needs to reimburse. Again, this could be very dangerous for other drivers on the road when these prices fly off. Safety first.

The windshield piece flow off while we were traveling around 45mph. We did not know what happened until the next day when we saw it missing.

I saw an article about the a pillars coming off while driving and wanted to report my story/experience with this problem vehicle! I pay wayyyy too much for this vehicle to be a 2019 and still have low miles (46,700) for it to be such a safety hazard for my family, I definitely expected more for such a big first Ford purchase. Very very disappointed. I don’t have all the receipts together right now to take pictures at this time but they are at my house if needed. -the a pillars have flown off the vehicle while driving down the freeway even after being fixed, even most recent fixes will not completely stay down and could still come off again. This has led to the window trim being ripped off with them and it all causing wind issues and allows stuff to catch on the windows while driving or build up underneath for weather conditions. -there is something within the vehicles power train that will not take alignments and has a very bad shimmy/sway within the wheels while driving. This is very very unsafe at any speed but quite bad at highway speeds, especially with wind because of the a-pillars issue. The way it moves while driving it feels like you’re not in control of the vehicle. Multiple alignments have been attempted, tire swaps and brand new ones have been put on and it continues to get worse. Nobody can figure out what’s causing this. -there are some electrical and heating shortages within the vehicle and intermittently these futures will glitch out and won’t work. Sometimes t

Windshield trim panels flying off vehicle while driving down the road

The contact owns a 2019 Ford Explorer. The contact stated while driving 40 MPH, the side trim on the passenger’s side windshield detached from the vehicle. The dealer was contacted and made aware of the failure. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 76,000.

The trim panel around the windshield detached. The panel detached on the drive home from the Ford dealership. This happened on a brand new vehicle. I returned the car to the Ford dealership and they replaced the trim panel. I also had to have the windshield replaced on this vehicle. The windshield replacement company requires you to purchase new trim panels surrounding the windshield when the windshield is replaced. I purchased new trim panels and 1 of the trim panels detacted from the vehicle while I was driving on the expressway. The windshield company replaced the panel. They indicated that this happens all the time with Explorers.

The front window side panel is in the process of coming off on both side it’s already detaching from the top of both side & im afraid it’s gonna hot someone if it flies off I started to notice this a little after I got the car & im noticing more & the dealer ship saw it when I got the car & said it’s not on recall

The contact owns a 2019 Ford Explorer. The contact stated that the rubber strip located between the windshield and the side mirrors on the driver’s and passenger’s side was fractured. The contact then stated that the piece on the driver's side was shaking while driving. The dealer was made aware of the issue. Upon investigation, the contact discovered NHTSA Campaign Number: 21V316000 (Structure) which she linked to the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 35,000.

Roof rack rails coming off car. Recall number 21S22. I took my 2019 Ford explorer to the local Ford dealer on 03/25/2022 and roof rails were repaired. Roof rails coming off again. I called Ford motor company again (CS-40164791). A lady named Fallon told me there is nothing Ford Motor Company can do. All recall attempts have been made. Roof rails did not look like this when car was new, plus the roof rails looked like new when local Ford dealer made first recall repair. Now coming off again. Roof rails may not have been repaired correctly or to recall recommendation. I have checked many Ford Explorer’s, in parking lot, between 2016 and 2019 none have roof rails sticking up 3/4 of an inch in rear of car like mine.

The horn/horns stopped working. There just was no more sound. No wreck or jolts. Just no sound. Pressed all angles and area of horn “button” but not even a hint of horn sound. Horn fuse and horn relay are both good.

I have had the key pad replaced 2 times because it melts at top. It has melted again Should it be recalled

2nd row seat belt malfunctioned during when rear ended recently. Seat belt came unlatched on my niece throwing her towards the front passenger seat. Car has been totaled. Injury was to driver.

The torque converter on my 2019 Explorer is messing up. Causing a stutter while driving and an extremely rough idle when trying to stop at a stop light/sign. This stutter happens intermittently and unexpectedly weather driving at a high rate of speed or low. A light never came on and no codes were able to be read. The last day I was able to dive my car the idle suddenly dropped so low mid driving. Thankfully I was going at a low rate of speed and able to get my vehicle off the road. I took my vehicle back to the Ford dealership and asked that they re-evaluate as the problem had gotten worse. That’s when I was informed my torque converter had malfunctioned. Not only did the dealership provide me with that information, but they also informed me that this is a known issue and has affected so many Explorers in this way, Ford had issued multiple TSBs to their service departments notifying them of this issue. I have attached screenshots of TSB 20-2271 and 22-2287, showing Ford is aware of these issues being reported on the 2016-2019 model Explorers. In my research, I’ve also found that the NHTSA has had a previous case, 17S16, showing Fords directive to replace faulty Torque Converters back in June of 2018. It is clear that Ford has not taken this issue seriously and continues to produce and sell vehicles with this bad part. This stutter and sudden decrease in idle could cause a wreck. Thankfully it did not with me, but it is an ongoing issue that could in the future. Ford has ackn

When I took a left hand turn coming from a stop-sign the control arm on my front right passenger side busted. I did not hit anything or cause the damange instead this was in part of failure of the product. I was traveling approximately 3 mph on a flat surface with no traffic exiting an industrial park. Because the control arm broke, it caused significant other damage to my vehicle due to the inability to steer my vehicle and the wheel to no longer be controlled by the steering wheel. There were no warning signs and nothing to signal to me that my car was in fact having issues. If I would have been traveling on the hwy during this incident chances are I would have been severally hurt or even killed. I had just dropped off my husband and child at an event where we were traveling on a hwy. Luckily I was traveling at a slow speed during this incident and nobody was injured. The vehicle has been inspected and based on the significant damage (fender, door, mechanical) there has been nothing but challenges getting the issues fixed. My car is still covered under warranty because it's new however between my car insurance and the warranty nobody wants to help cover the cost of the damage that was cause at no fault of my own. Finally, this is a known issue with Ford vehicles. Research shows many, many other complaints just like mine where faulty control arms are breaking at no fault of the driver. As a matter of fact, 3 days ago there was the same incident at a round-about where another

Transmission torque converter and transmission clutches malfunctioning. Yes it's available for inspection if needed. Safety is an issue because car shudders when driving. Yes, problem has been observed by a dealer. And has been inspected with an estimated cost of $5,100+ No warning lights come on to know to assess the issue.

The front pillar columns on either side of the windshield have flown off while driving on the interstate. This is a ongoing Ford issue that should be fixed and is so dangerous could crack someone’s windshield

The contact owns a 2019 Ford Explorer. The contact stated there was a loud rattle coming from the rear passenger side wheel of the vehicle. The noise progressed when on rough roads. The contact inspected the rear passenger side toe link which seemed as though it was loose and malfunctioning. The contact did not take the vehicle to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 46,172

2019 Ford Explorer shutdown at full speed on Florida Turnpike for the second time within 30 days. The first time it was thought that the battery was at end of life. A new battery was installed and thought to be fine however, later the vehicle was unable to start after highway use, requiring waiting to restart. Engine cranks but will not start. Vehicle started then shut down at full highway speed on the Florida Turnpike on July 5th. Car was in unsafe location on highway edge as no other area was reachable. Car cranked but would not start. Turnpike Road Ranger responded, I called for tow and Uber, car eventually started and I drove it to Lorenzo Ford of Homestead FL. Ford has no TSBs on this subject however the internet has multiple videos showing Ford customer’s experiencing the same issue of no start or shutdowns. Please review for similar complaints. I have a very nice unreliable and unsafe car at this point.

At 53,000 miles I was driving down the highway and my vehicle sputtered and died leaving me stranded on the side of the road. The vehicle would not start. I took the vehicle to a local repair shop and had to replace the Fuel Pump for the vehicle. That was very low mileage to have an issue with a major part like a fuel pump.

Clip on horn cover that secures the driver air bag was coming apart, if not repaired may have caused an accident by inflating the air bag by a bump in the road or any other sensing that causes the air bag to engage, including honking the horn. on the interstate could have been catastrophic. To the driver, the horn cover could have discharged to the face without notice. The vehicle was taken to Dick Smith Ford in Columbia SC and after a long consideration by Ford Motors the steering wheel and air bag was replace at cost to me of $156.53. The vehicle had 24,000 with very light driving miles and little to no honking. Had not a mechanic at a local tire store took note, this possible tragic failure would have done some irrevocable harm to driver, occupants of vehicle and other in proximity of vehicle safety failure.

There is a recall and no remedy has been done. Still waiting on a call or email.

The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 75 MPH, he heard an abnormal noise coming from the roof rack. The contact stated no warning light was illuminated. The contact stated that after parking the vehicle, he noticed that the roof rack had detached. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V316000 (Structure) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 270,450.