2018 Ford Explorer complaints

CONSTANT SMELLS OF CARBON MONOXIDE IN MY VEHICLE ALMOST EVERY TIME I ACCELERATE ABOVE 3500 RPM. I'VE TAKEN IT TO TWO DEALERSHIPS MORE THAN THREE TIMES FOR THE SAME PROBLEM WITH NO SOLUTION. EVERY TIME I GET IN MY VEHICLE I DREAD SMELLING THIS STUFF AND HOPE IT DOESN'T AFFECT ME OR A LOVED ONE.

WE PURCHASED A BRAND NEW 2018 FORD EXPLORER IN SEPTEMBER OF 2018. AROUND OCTOBER/NOVEMBER 2018 I STARTED HAVING A LOT OF DIZZY SPELLS AND PANICKED ATTACKS WHILE I WAS DRIVING THE EXPLORER. I WAS IN AND OUT OF DRS WEEKLY SOMETIMES MORE THAN WEEKLY FOR THESE EPISODES. DRS THOUGHT IT WAS ANXIETY SO WOULD INCREASE MEDICATIONS, OR CHANGE MEDICATIONS AND I CONTINUED WITH SAME SYMPTOMS. I DROVE THE EXPLORER NUMEROUS TIMES A DAY AS I HAVE KIDS AND WOULD FEEL THIS WAY 90% OF MY DAY EVERY DAY. I WENT THRU PHYSICAL THERAPY, MENTAL THERAPY AND ALSO SENT TO A HEART DOCTOR UP UNTIL 2 MONTHS AGO WHEN WE PURCHASED ANOTHER VEHICLE AND I NEVER HAD A ISSUE WHILE DRIVING THAT. MY FIANC DROVE THE EXPLORER ONE DAY WHICH HE NEVER DID AS IT WAS MY VEHICLE AND HE HAD HIS VEHICLE AND HE SMELLED A GAS SMELL AND QUESTIONED ME ABOUT IT BUT I HAD BEEN SUFFERING RESPIRATORY ILLNESSES DURING THIS TIME AND COULD NEVER SMELL ANYTHING SO I NEVER NOTICED THE SMELL. MY SON WAS HAVING VOMITING SPELLS NUMEROUS TIMES A WEEK AND DRS SAID IT WAS A GENERALIZED VOMITING ISSUE. I CONTACTED THE DEALERSHIP WE PURCHASED THE EXPLORER AT AND THEY CAME AND PICKED IT UP. ONCE THEY CHECKED IT OVER THEY CALLED ME AND SAID THEY HAD TO ORDER A WHOLE NEW MUFFLER SYSTEM AS IT WAS LEAKING CARBON MONOXIDE INTO THE CABIN OF MY EXPLORER. I CONTACTED FORD MOTOR COMPANY AND THEY SAID THEY WOULD FIX IT IN WHICH THEY DID BUT THE DAMAGE WAS DONE I HAD BEEN SUFFERING PHYSICALLY AND MENTALLY FOR A YEAR AND DUE TO THE PAN NICK ATTACKS WHILE DRI

WARNING SIGN SAYS CHECK ENGINE OIL PRESSURE, THE WARNING SIGN ONLY APPEARS WHEN THE CAR IS STOPPED.

CARBON MONOXIDE IS GETING INTO THE CABIN. I TAKE IT TO THE DEALER BUT THE CAN FOX IT. ITS BEEN 5 TIMES. TODAS I TURNER BACK TO THE DEALER. HEY BEEN VERY IRRESPONSABLE. CARBON MONOXIDE IS A VERY DANGER GAS AND I DON'T GOOGLE TO EXPOSE MY FAMILY FUE YO TOUR INRRESPOSABILITY.

WHEN STARTING VEHICLE, THE INSIDE OF MY VEHICLE FILLS WITH A STRONG SMELL OF GAS. THIS IS AN ONGOING AND REOCCURRING ISSUE. I BELIEVE IT MAY BE THE CAUSE OF MY 6 YEAR OLDS CHILD'S FREQUENT HEADACHES AND BOUTS WITH NAUSEA THAT BEGAN AT THE SAME TIME I STARTED NOTICING THE GAS SMELL ISSUE.

BOTH. VEHICLES WERE MOVING. THE EXPLORER FRONT HIT THE RIGHT REAR PANEL OF A 2011 FORD RANGER. BOTH VEHICLES WERE GOING APPROXIMATELY 30 MPH. NO INJURIES SUSTAINED BY EITHER DRIVER. MY FORD EXPLORER AIR BAGS DID NOT DEPLOY. I WAS ON A CITY STREET THE OTHER VEHICLE WAS JUST BEGINNING TO TURN.

VEHICLE WAS TRAVELING AT APPROXIMATELY 45 MPH ON A SMOOTH STRAIT STRETCH OF ROAD WHEN A LOUD BACK WAS HEARD AND A SUDDEN LOSS OF STEERING RESULTING IN STRIKING THE CURB AS IT CAME TO A STOP. UPON INSPECTION IT APPEARS THE LOWER CONTROL ARM FAILED JUST BEFORE THE BALLJOINT AND HAD BROKEN IN HALF. THIS APPEARS IT'S AN ISSUE ACROSS A RANGE IF EXPLORERS THAT UTILIZE THE SAME CONTROL ARM.

VEHICLE WAS STRUCK FROM BEHIND BY A PICK-UP TRUCK DRIVING AT A HIGH RATE OF SPEED. UPON IMPACT MY VEHICLE'S FRONT SEATS COLLAPSED INTO THE BACK SEATS CAUSING THE SEAT BELTS TO BE INEFFECTIVE. AS A RESULT THE PASSENGER IN MY VEHICLE SUSTAINED BACK AND NECK INJURIES. MY VEHICLE WAS STATIONARY AS THE TRAFFIC WAS AT A STANDSTILL. THE VEHICLE THAT STRUCK MY VEHICLE WAS TRAVELING AT ABOUT 70 MILES PER HOUR.

STARTING WHIT A NOISE PROBLEM ON ENGINE WE BRING THE VEHICLE TO SERVICE DEPARTMENT THEM SAID WAS NOT A PROBLEM 2 MONTHS LATER WE ARE HERE ON SERVICE DEPARTMENT FOR STEERING WHEEL PROBLEM, BRAKE NOISE, TO MUCH PROBLEMS. WE BUY A NEW CAR TO AVOID THIS PROBLEMS AND ISSUES WASTING OUR TIME. AND MONEY.

CARBON MONOXIDE IN THE PASSENGER COMPARTMENT OF A 2018 FORD INTERCEPTOR UTILITY (A HONEYWELL BWC2R-M CARBON MONOXIDE ALARM HAD BEEN INSTALLED IN THE VEHICLE DUE TO THE HISTORY OF CARBON MONOXIDE ISSUES WITH THESE VEHICLES). ON OCTOBER 21, 2019 TWO OFFICERS WERE PATROLLING IN THE 2018 FORD INTERCEPTOR UTILITY. THE OFFICER WERE ACCELERATING QUICKLY AS THEY ENTERED THE HIGHWAY WHEN THE CARBON MONOXIDE ALARM ACTIVATED. THE OFFICER STOPPED ACCELERATING AND ROLLED DOWN THE WINDOWS. THE CARBON MONOXIDE ALARM RESET AND NO FURTHER ACTIVATIONS HAVE BEEN REPORTED.(THIS REPORT CAME A MONTH AFTER ANOTHER OF THE CITY'S FORD INTERCEPTOR UTILITY VEHICLES WENT TO THE DEALERSHIP TWICE FOR CARBON MONOXIDE IN THE PASSENGER CABIN. THE FIRST INCIDENT WAS ACCOMPANIED BY A FOUL ODOR AND THE EGR PURGE VALVE WAS REPLACED. THE VEHICLE WAS PLACED BACK IN SERVICE AND WITHIN A WEEK THE CARBON MONOXIDE ALARM ACTIVATED AGAIN. FORD WAS UNABLE TO DUPLICATE THE CARBON MONOXIDE IN THE PASSENGER CABIN SO NO REPAIRS WERE DONE.)

2018 FORD EXPLORER. HANKOOK VENTUS S1 NOBLE 2 TIRES. SIZE 255/50 R20 105H NO CRASH. MILEAGE !2,066 MILES. TIRES ARE CRACKING AND SEPARATING WITH CHUNKS FLYING OFF AS I DRIVE. FORD OFFERED ME $500 TOWARDS REPLACING THE 4 TIRES FOR THE SAME BRAND. THEY WOULD NOT REPLACE IT WITH A DIFFERENT BRAND THAT I FEEL SAFE WITH. I WILL BE RUNNING INTO THE SAME ISSUES. THESE TIRES NEED TO BE RECALLED!

HANKOOK VENTUS S1 NOBLE 2 TIRES IN 255/50R20 ARE LOOSING CHUNKS OF RUBBER AND HAVE 20,000 MILES ON THEM. ORIGINAL TIRES ON 2018 FORD EXPLORER.

TL* THE CONTACT OWNS A 2018 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50R20. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE TIRE THREAD WERE PREMATURELY WORN. THE CONTACT HAD THE TIRES ROTATED AND ALSO NOTICED THAT THE REAR DRIVER AND PASSENGER TIRES ALSO HAD LOOSE THREAD AND CRACKS. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 16,000. *TR

I BOUGHT A BRAND NEW FORD EXPLORER, THE PASSENGER DOOR FLEW OPEN WHILE I WAS DRIVING AT 40 MPH. RAY SKILLMAN DEALERSHIP HAVE TO "FIX" THE DOOR THAT WAS TWISTED AND WARPED. THEN IT LEAKED. THEY PUT ON A NEW GASKET. IT STILL LEAKS AND SOAKS ME WHEN I OPEN THE DOOR AFTER A RAIN. SO FORD TOLD ME THEY WOULD SEND A FIELD INSPECTOR TO CHECK MY VEHICLE MY EXPLORER SAT AT RAY SKILLMAN FORD A WEEK, NO ONE FROM FORD CAME. NOW THE PATRONIZE ME. I PAY ALMOST 900 A MONTH FOR THIS NEW EXPLORER, AND I NOTICE THINGS ARE SHIFTED TO THE RIGHT, LIKE THE PANELS DOORS, ECT. THE DOOR WAS POPPING OPEN WHILE LOCKED, WHICH SET THE ALARM OFF ALL HOURS OF THE NIGHT. THEY WILL DO NOTHING. SOMETHING IS WRONG WITH THIS NEW VEHICLE. FORD WILL NOT REPLACE IT. I HAVE MADE 12 COMPLAINTS TO THE FORD COMPANY COMPLAINT LINE. THEY DO NOT CARE. WHEN I TOOK THE VEHICLE IN WHEN THE DOOR FLEW OPEN WHILE DRIVING, THEY HAD IT FOR 3 DAYS, REFUSED TO GIVE ME A RECEIPT FOR WHAT THEY DID. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

THERE IS A STRONG EXHAUST SMELL IN THE CABIN OF THE VEHICLE UNDER MEDIUM/HEAVY ACCELERATION. IT COMES THROUGH THE A/C VENTS AND IS WAY STRONGER IN THE REAR BACK SEATS THAN THE FRONT SEATS. I HAVE TO ROLL DOWN THE WINDOWS FOR A FEW MILES TO LET IT AIR OUT. ONCE AT HIGHWAY SPEEDS THE SMELL WILL DISAPPEAR UNTIL YOU START CLIMBING A HILL OR STEEP GRADE OR YOU WERE FORCED TO SLOW DOWN AND GET BACK UP TO HIGHWAY SPEEDS. THE DEALER HAS STATED THEY CAN NOT DUPLICATE MY CONCERNS. I HAVE THREE SMALL CHILDREN THAT ALL RIDE IN THE BACK PLEASE TELL ME WHAT ARE MY OPTIONS AT THIS POINT.

STRONG SMELL OF EXHAUST AND ROTTEN EGGS ENTERED THE CABIN 5 TIMES DURING A 4 HOUR ROAD TRIP DURING ACCELERATION AND AT HIGHER SPEEDS. THE SMELL CAUSED HEADACHES AND NAUSEA. THE WINDOWS HAD TO BE OPENED TO RELIEVE THE SMELL. THE ISSUE WAS REPORTED TO THE FORD DEALERSHIP ON THE NEXT POSSIBLE BUSINESS DAY AFTER OCCURRING FOR REVIEW IN A SCHEDULED MAINTENANCE WITHIN 2 WEEKS OF THAT DATE. NUMEROUS TSB (FOR PREVIOUS MODEL YEARS 2011-2017) AND COMPLAINTS (FOR MODEL YEARS INCLUDING 2018) FOR THIS SAME PROBLEM CAN BE FOUND IN ONLINE SEARCHES. AT THE TIME OF RECORDING THIS COMPLAINT, MY TRUCK IS STILL WITH THE DEALERSHIP UNDER REVIEW.

HANKOOK TIRES - 255/50R20 105H VENUS S1/S2 - HAD ONLY 2/32ND TREAD AFTER 21,000 MILES. THESE TIRES CAME ON MY 2018 FORD EXPLORER, WHICH I PURCHASED NEW. BOTH FORD AND HANKOOK TIRES KNEW ABOUT THE ACCELERATED WEAR ISSUE WHEN I PURCHASED THE VEHICLE, BUT NEITHER COMPANY MADE ME AWARE OF IT.

EXHAUST IN THE CABIN - HAPPENS DURNING AND AFTER ACCELERATION. OR WHEN THE VEHICLE IS UNDER STRESS ON AN INCLINE, HILLCLIMB OR PASSING ANOTHER VEHICLE.BOUGHT VEHICLE IN NOV. 2018 AND WERE TOLD THAT EXHAUST SMELL PROBLEMS DID NOT EFFECT 2018 OR 2019. SO WE BOUGHT IT.

BECOMING ILL WHILE DRIVING 2018 FORD EXPLORER. ON SEVERAL OCCASIONS, AFTER AN HOUR OR SO OF INTERSTATE DRIVING I FELT AS IF I WAS GOING TO PASS OUT, ALSO EXPERIENCED DIZZINESS, HEADACHE, NAUSEA, DIFFICULTY CONCENTRATING, AND ANXIETY. SYMPTOMS BECAME MORE SEVERE AFTER EACH TRIP. FINALLY, AFTER MY DAUGHTER ALSO EXPERIENCED DIZZINESS WHILE DRIVING MY VEHICLE, I RESEARCHED OTHER DRIVERS EXPERIENCING THE SAME SYMPTOMS AND REALIZED OTHER FORD EXPLORER DRIVERS WERE EXPERIENCING SIMILAR SYMPTOMS FROM CARBON MONOXIDE EXPOSURE. AFTER DOING SOME RESEARCH AND BRINGING THIS ISSUE TO THE ATTENTION OF OUR FORD DEALERSHIP, IT WAS RECOMMENDED INSTALLING A CARBON MONOXIDE DETECTOR. IT WAS INSTALLED AND THE PRESENCE OF CARBON MONOXIDE WAS DETECTED. I HAVE BEEN WITHOUT A VEHICLE FOR THE PAST THREE WEEKS. IT HAS BEEN AT THE DEALSHIP. THIS CASE IS NOW WITH THE FORD OFFICE OF COUNSEL AND I HAVEN'T HAD ANY INFORMATION OR CORRESPONDENCE FROM FORD.

THE PROBLEM IS EXHAUST IN THE CABIN... INTERMITTENT AND HAPPENS DURING ACCELERATION. OR WHEN THE VEHICLE IS UNDER STRESS ON AN INCLINE OR PASSING ANOTHER VEHICLE... CASE NUMBERS; CAS 22351032 CAS 15942505 CAS 22265738 I SPECIFICALLY ASKED ABOUT THIS POTENTIAL ISSUE WHEN I PURCHASED THIS VEHICLE AND WAS TOLD IT DIDN'T AFFECT THE 2018 MODELS.. SERVICE DEPT CALLED THE FORD TECH HOTLINE AND PERFORMED ALL THE PROCEDURES THE ENGINEERS REQUESTED AND DID NOT FIX THE ISSUE

ON HARD ACCELERATION EXHAUST FUME GETS INSIDE THE CABIN EVEN WHEN THE A/C IS ON CIRCULATING MODE. WHEN PARKED ON IDLE WITH A/C CIRCULATING MODE TOXIC SMELL GETS IN THE CABIN TOO. IT CAN BE SMELLED OR DETECTED MORE ON THE RUBBER DOOR SEALS AROUND THE VEHICLE. TOOK IT TO FORD MULTIPLE TIMES BUT THEY CANNOT SOLVE THE ISSUE. IM WORRIED ABOUT MY FAMILY'S HEALTH. FORD USA GAVE ME 40,000 MILES FREE OIL CHANGE AND TIRE ROTATION TO MAKE ME FEEL A LITTLE BETTER. I THINK THIS IS A COMMON PROBLEM OF FORD EXPLORER.

THE 2018 FORD EXPLORER XLT WITH BLACK PLASTIC ROOF RACKS. I HAVE HAD A RACK BLOW OFF TWICE IN HIGHER SPEED SITUATIONS! THREE TIMES TO DEALERSHIP, REPLACED NOW, TRIED NEW CLIPS, TRIED GLUEING, THEY STILL CANNOT CORRECT, AND ARE UNWILLING TO FULLY REPLACE BOTH RACKS ENTIRELY UNLESS IT FLIES OFF AGAIN. THIS IS EXTREMELY DANGEROUS! I WAS TRAVELING 50MPH WHEN I WATCHED IT LAND IN THE ROAD. HAD A CAR BEEN BEHIND ME AND SWERVED TO MISS IT, ACCIDENT FOR SURE! A MOTORCYCLIST OR HORSE DRAW BUGGY COULD HAVE RESULTED IN A FATALITY. THIS IS NOT A SMALL PART, IT'S A LONG LUGGAGE RACK RAIL. ACCORDING TO CUSTOMERS ONLINE, FORD HAS DONE MANY OF THESE REPAIRS ON MANY EXPLORERS AND NOT ISSUED A RECALL OR AT LEAST CHANGED THE PART ? DOES A HUMAN HAVE TO GET INJURED OR KILLED BEFORE SOMETHING GETS ACCOMPLISHED?

THE CAR SAT FOR 7 DAYS (WE ARE RETIRED) AND THE STARTER BUTTON DID NOT RESPOND ON THE FIRST TWO TRIES TO START ENGINE. IT HAPPENED ON TWO OCCASIONS. IF LEFT AT AN AIRPORT, WE MIGHT HAVE BEEN STRANDED. I BELIEVE THE CAUSE IS THE HIGH CURRENT DRAIN FOR THE WIFI AND OTHER ELECTRONICS GOING ON. THE DEALER SAID TO CHECK BATTERY. THE PROBLEM DOES NOT OCCUR UNLESS THE CAR IS UNUSED FOR A NUMBER OF DAYS.

WHILE PARKING VEHICLE SUDDENLY ACCELERATED WHEN MOVING FORWARD SO MUCH THAT HAD TO TURN WHEEL TO RIGHT SIDE TO TRY TO AVOID CAR PARKED IN FRONT TO NO AVAIL HIT CAR PARKED IN FRONT WITH DRIVER SIDE BUMPER AND FENDER.THANK GOD THERE WAS LIGHT POLE IN SIDEWALK WHICH SLOWED DOWN CAR ENOUGH TO BE SHUT OFF.

THE ROOF RAILS ON WILL NOT STAY ATTACHED. HAVE HAD THIS VEHICLE SINCE JAN 2019. BOUGHT NEW. THE DEALERSHIP HAS TRIED 3 NOW 4 TIME'S TO MAKE REPAIRS. THE DRIVERSIDE WILL NOT STAY SEATED TO BOTTOM MOUNT. HAS COME LOOS ON TURNPIKE AND BEGAN BEATING THE ROOF OF OUR VEHICLE. MOST OFTENHIGH WINDS WILL UNSET AND DETACH THE PLASTIC COVER FROM THE BASE MOUNT. IT HAS COME LOOSE MANY TIMES LEAVING THE CAR WASH JUST AS THE BLOWERS WOULD DRY THE CAR.

NUMERUS TIMES--WHILE ON VACATION-- DURING ACCELERATION --WEATHER PASSING OR CLIMBING AN UPHILL GRADE--EXHAUST FUMES CAN BE SMELLED IN THE CAR CABIN--AT TIMES VERY BAD VERY CONCERNED --WHEN CARRYING THE GRANDCHILDREN

SMELL OF EXHAUST ESPECIALLY IF ACCELERATING AT HIGH SPEED AND MORE NOTICEABLE IF THE THE AC CIRCULATION IS ON

VEHICLE EXHAUST SYSTEM EMITS CARBON MONOXIDE AND OTHER FUEL FUMES INTO THE CABIN ON VARIOUS OCCASIONS WHILE DRIVING. USUALLY OCCURS DURING AN ACCELERATION WITH STRESS AS IN AN UPHILL PUSH TO THE TOP OR IN LOCAL TRAFFIC WHILE CHANGING LANES WITH ACCELERATION STRESS. THESE ARE HEAVY ENOUGH FUMES TO CAUSE NASAL DISCOMFORT, ON OCCASION LIGHT HEADED FEELINGS, AND THROAT IRRITATION. THE DEALER HAS USED ALL FORD MOTOR CO. PROTOCOLS AND THE FUMES STILL PERSIST. FMC HAS HAD A REGIONAL DIRECTOR CONTACT ME WHICH RESULTED IN GOING TO ANOTHER DEALER TO TRY THE PROTOCOLS AGAIN. ALTHOUGH THERE HAS BEEN SOME REDUCTION IN THE VOLUME OF FUMES, THE VEHICLE STILL EMITS THE FUMES INTO THE CABIN. FMC HAS NOW, ONE PLUS YEARS LATER, TOLD ME TO BUY A CARBON MONOXIDE METER TO TEST FOR EXISTENCE OR HIRE AN ATTORNEY. NO OFFER OF A TRADE-IN AT A PRICE TO OFFSET THE DEFICIENCY. THAT BEING SAID, I DID TEST DRIVE TWO 2019 XLT'S AND HAD THE SAME EMISSIONS OCCUR IN BOTH CARS WITHIN 24 HOURS OF THE OVER NIGHT DRIVES.

MY 2018 FORD EXPLORER HAS UNDER 9,000 MILES ON IT AND I'VE BEEN EXPERIENCING EXHAUST SMELLS IN THE CABIN WHILE MERGING ON THE INTERSTATE. THIS HAPPENS DURING ACCELERATION. I HAVE BROUGHT MY VEHICLE TO FORD SEVERAL TIMES NOW WITH NO REAL ANSWER. THEY SAID THAT THEY HAVE NOT BEEN ABLE TO "RECREATE" THE SMELL SO THEIR HANDS ARE TIED. THEY TOLD ME TO TURN OFF THE RECIRCULATE AC FUNCTION TO GET RID OF THE SMELL. CLEARLY, IF THAT WAS THEIR DIRECTIVE, THEY KNOW THAT EXPLORERS ARE HAVING AN ISSUE. I WAS TOLD TODAY THAT I SHOULD CONTACT FORD DIRECTLY BECAUSE THE ISSUE DOES NOT INCLUDE 2018S. I HAVE 2 YOUNG CHILDREN THAT IN MY VEHICLE WITH ME AND SOMETHING NEEDS TO BE DONE ABOUT THIS PROBLEM. I OWE MONEY ON THIS VEHICLE THAT IS PUTTING MY FAMILY IN DANGER AND HAVE NO ANSWERS ON HOW TO GET THE PROBLEM FIXED.

DRIVING THE VEHICLE AT ABOUT 40MPH COMING OFF A BRIDGE, I HEAR A RATTLE COMING FROM THE REAR OF THE VEHICLE AS I BRAKE. THE BRAKE FULLY DEPRESSED APPLIES VIRTUALLY NO BRAKING POWER. I WAS ABLE TO BRING THE VEHICLE TO A STOP BY PUMPING THE BRAKES AS WELL AS USING THE EMERGENCY BRAKE. I WALKED AROUND THE VEHICLE TO SEE WHAT WAS GOING ON, I NOTICED FLUID NEAR REAR PASSENGER SIDE TIRE. THE RIM AND STREET HAD BRAKE FLUID ALL OVER IT. UPON FURTHER INSPECTION PART OF THE BRAKE CALIPER ASSEMBLY WAS HANGING BEHIND THE ROTOR. THE CAR WAS TOWED TO A FORD DEALERSHIP THAT DAY. WAS NOT INSPECTED SAME DAY AS SERVICE WAS CLOSED FOR THE DAY ON SATURDAY. THE VEHICLE WAS INSPECTED BY DEALERSHIP ON FOLLOWING MONDAY. I WAS TOLD THE BOTS THAT KEEP THE BRAKES IN PLACE WERE MISSING. THE BRAKE IN QUESTION WAS INSPECTED BY A FORD DEALERSHIP PREVIOUSLY AS THERE WERE ODD MARKS ON BRAKE ROTOR, THE DEALERSHIP THAT THERE WERE NO ISSUES AND NO SERVICE ON BRAKE

EXHAUST IS LEAKING INTO THE CABIN WHILE DRIVING. USUALLY WHILE ACCELERATING

REAR CAMERA INTERMITTENTLY DOES NOT WORK. WHEN CAR IN REVERSE, IT WILL EITHER GIVE A PICTURE, GIVE A BLURRY PICTURE, OR BLACK SCREEN THAT SAYS "NO CAMERA".

LEAK ON TIMING COVER. IT HAS A MINOR OIL LEAK IN THE TIMING COVER

FORD EXPLORER 2018 GOING FROM 50 MPH. AND TO DO FORCE, ENTERS A STRONG SMELL OF GAS CABIN IT SHOULD SLOW DOWN AND OPEN THE CRYSTALS TO LEAVE THE STRONG ODOR.

THE EXPLORER WILL RANDOMLY NOT START LIKE A DEAD BATTERY, BUT THEN STARTS OTHER TIMES. BATTERY HAD BEEN REPLACED BY THE DEALER. SIDE MIRRORS WILL FOLD IN WHILE DRIVING AND WILL NOT FOLD BACK OUT UNTIL THE CAR IS STOPPED, TURNED OFF AND THEN RESTARTED. WHEN THESE ISSUES ARE PRESENT THE SYNC 3 SYSTEM WILL COMPLETELY TURN OFF. THIS IS RANDOM AT THE TIMES IT HAPPENS AND THE DEALER HAS NOT EXPERIENCED IT WHILE ITS BEEN IN THE SHOP. WE PURCHASED THE EXPLORER WITH 500 MILES IT AS A NEW CAR JANUARY 13TH 2019. IT HAS 4200 MILES ON IT AND HAS BEEN IN THE DEALERS SHOP A TOTAL OF 23 DAYS. THE LARGEST PROBLEM WE HAVE AND WHY THE VEHICLE IS PARKED IN OUR GARAGE AND DOES NOT GET DRIVEN IS THE EXHAUST FUMES IN THE CABIN. ITS SO STRONG THAT IF YOU DRIVE IT ANY LENGTH OF TIME YOU GET A SEVERE HEADACHE. MY ENTIRE FAMILY GOT SICK ALL AT ONCE ON THE ONE AND ONLY TRIP WE TOOK IN THIS VEHICLE. THE DEALER ALSO EXPERIENCED THIS WHEN THE TECHNICIAN GOT SICK DRIVING THE CAR. THEY PREFORMED THE RECALL PROTOCOL FOR PREVIOUS YEAR EXPLORERS AND MADE US TAKE IT BUT THE PROBLEM IS MORE PREVALENT THAN EVER NOW. IVE HIRED AN ATTORNEY AND THE DEALERSHIP WILL BE GETTING A FORMAL DEMAND LETTER TO PURCHASE THE VEHICLE BACK FOR WHAT WE PAID. IVE TRIED TO TALK TO THE GM OF THE DEALERSHIP AND WHILE HE AGREES THERE IS A HUGE PROBLEM WITH THE CAR THEY WILL NOT BUY IT BACK UNLESS WE AGREE TO LOOSE MONEY. FORD DENIED A CLAIM WE MADE FOR THEM TO REACQUIRE THE VEHICLE, AND THEY DENIED IT BEFORE THE THE DEALERSHIP WAS EVEN

I BELIEVE THE HEADLIGHTS ON FORD EXPLORERS ARE DEFECTIVE. WHEN ENCOUNTERING ONE IN THE ONCOMING LANE OF A 2 LANE ROAD, THE HEADLIGHT ARE OVERLY BRIGHT AND ANNOYING IN THE DAYLIGHT. AT NIGHT THEY ARE BLINDING PAINFUL AND DANGEROUS. IT DOESN'T HELP THAT THE MANUFACTURERS OF TRUCKS, INCLUDING SUVS, POSITION THE HEADLIGHTS AT THE SAME DISTANCE ABOVE THE ROAD AS THE WINDSHIELD OF A SEDAN.

TOTAL TRANSMISSION FAILURE FOR NO KNOWN REASON WITH LESS THAN 3000 MILES AND 4 MONTHS OLD. CANNOT BE FIXED, MUST BE REPLACED.

ELECTRONIC POWER STEERING FAILURE TWICE. THE CAR WAS STATIONARY AND IT WAS COLD OUTSIDE.

I HAVE BEEN SMELLING EXHAUST FUMES/ROTTEN EGG SMELL IN MY CAR WHEN ACCELERATING UP TO 60MPH. 1ST TIME IN SHOP THEY SAID BOLTS WERE MISSING ON ENGINE AND SOME WERE LOOSE.; THEY 'FIXED' IT. STILL SMELLED EXHAUST FUMES/ROTTEN EGGS, SO TOOK CAR BACK. THEY SAID FUEL GOT IN THE FUEL FILTER BUT THEY 'FIXED' THE PROBLEM. NO STILL SMELL EXHAUST/ROTTEN EGGS. TOOK BACK FOR 3RD TIME THEY HAD MY CAR FOR A MONTH AND THEY REPLACED THE WHOLE EXHAUST. NOW HAVE HAD CAR A WEEK AND A HALF AND I SMELL THE EXHAUST. I DON'T KNOW WHAT TO DO, I HAVE THIS BRAND NEW CAR COSTING ME $37000.

I SMELL SULFUR OR ROTTEN EGG SMELL IN THE CABIN AFTER HARD ACCELERATION WITH A/C ON AND VENTILATION CLOSED ON THE DASH BOARD. I BOUGHT THE SUV WITH 39,000 MILES 2018 FROM RUSSEL WESTBROOK HYUNDAI DEALER IN GARDEN GROVE CA. I TOOK IT 2X AT FORD CARUSO LONG BEACH CA. 1ST TIME THEY GAVE THE EXPLORER BACK TO ME THE SAME DAY, STATING THEY COULD NOT DUPLICATE THE SMELL OR ISSUE THAT I WAS COMPLAINING ABOUT. AFTER FEW DAYS, I BROUGHT IT BACK TO FORD CARUSO AND LEFT IT THERE FOR 4 DAYS WHILE I WAS MONITORING THE MILEAGE USING FORD PASS TO FIND OUT IF THEY TEST AND TEST DRIVE THE SUV. THEY KEPT THE SUV FOR 4 DAYS AND EVERY DAY THE MECHANIC DOES NOT HAVE ANY REPORT TO SAY ABOUT THE EXPLORER. I TALKED TO THE SUPERVISOR OF SERVICE DEPARTMENT AND TOLD HER THAT I HAVE NOTICED THAT THE SUV DID NOT MOVE FROM THE DELAERSHIP FOR TESTING, THEN I NOTICED THEY'VE FINALLY DROVE IT FOR 6 MILES ON THE 4TH DAY. ON THE 4TH DAY I ENDED UP TAKING THE SUV HOME BECAUSE THEY COULD NOT DUPLICATE THE SMELL COMING INSIDE THE CABIN. SUPERVISOR ASKED ME TO TAKE THE SUV BACK WHEN IT SMELLS TOXIC AGAIN INSIDE THE CABIN. I AM PLANNING TO BRING IT ON MONDAY AND LEAVE IT THERE UNTIL THEY FIX THE ISSUE. MY WHOLE FAMILY HAVE BEEN DEALING WITH COUGH AND COLD FOR MORE THAN 1 MONTH NOW, I HAD A FEELING IT WAS RELATED TO THE FUME COMING FROM THE EXHAUST. FORD CALLED ME AND SAID THE VEHICLE IS NOT QUALIFIED FOR BUYBACK PROG FROM FORD. I WILL STOP USING THIS SUV STARTING TOMORROW SUNDAY 2/17/19 TO SAVE OUR HEALTH. I WAS TOL

WHEN TEST DRIVING THIS NEW 2018 EXPLORER XLT AT HAWK FORD IN OAK LAWN, IL, THERE WAS A TERRIBLE SULFUR SMELL IN THE CABIN. IT WAS SO BAD THAT THE SALESPERSON OPENED THE WINDOWS, EVEN THOUGH IT WAS ONLY ABOUT 5 DEGREES OUTSIDE. THIS IS CONSISTENT WITH THE WIDELY REPORTED AND KNOWN MANUFACTURER DEFECT OF EXHAUST GAS LEAKING INTO THE CABIN THAT HAS BEEN REPORTED ON PREVIOUS MODEL YEAR EXPLORERS AND IS THE SUBJECT OF A CLASS ACTION LAWSUIT.

HANKOOK PRODUCED & ALLOWS THE SALE OF FAULTY VENTUS S1 NOBLE 2 TIRES TO BE SOLD ONLINE AND AS OEM ON NEW VEHICLES. THEY FAIL WITHIN 16,000 MILES. I BOUGHT A BRAND NEW 2018 FORD EXPLORER LIMITED WITH 20" HANKOOK VENTUS S1 NOBLE TIRES AS OEM EQUIPMENT ON 2/16/18. SATURDAY 1/19/19, I DID MY DUE DILIGENCE AND HEADED TO DISCOUNT TIRE IN TERRELL, TX TO HAVE OUR OEM HANKOOK TIRES ROTATED, THEY HAD 16,300 MILES. I WAS BESIDE MYSELF WHEN HE RETURNED AND TOLD ME THE TIRES WERE DOWN TO A DANGEROUSLY LOW 4/32 TREAD DEPTH AND NEEDED TO BE REPLACED. I HAD TO PAY THE DIFFERENCE OF OVER $400 TO REPLACE THE TIRES ON A VEHICLE WITH ONLY 16,300 MILES! HOW WAS I, THE OWNER OF THE VEHICLE, SUPPOSED TO KNOW THESE WOULD WEAR SO QUICKLY? THEY BASICALLY ENDANGERED MY FAMILY BY ALLOWING THIS TO GO WITHOUT NOTIFYING US! AS AN OWNER OF A NEW VEHICLE IT DOESN'T CROSS YOUR MIND TO CHECK TREAD DEPTH OF NEW TIRES ON A NEW VEHICLE WITH 16,300 MILES! HANKOOK KNOWS ABOUT THEM, BUT HOW ARE OWNERS SUPPOSED TO KNOW, IN THEIR WORDS, "SPECIAL SERVICE MESSAGE SSM 47195 TO ADDRESS 2015-2018 EXPLORER - HANKOOK BRAND 20 INCH TIRE - TREAD WEAR TIRE REPLACEMENT." AND THE FORD REP SHARED THIS WITH ME "...2015-2018 EXPLORER VEHICLES EQUIPPED WITH HANKOOK BRAND TIRES MAY EXHIBIT TREAD WEAR THAT IS NOT THE RESULT OF VEHICLE ALIGNMENT CONCERNS. FOR CUSTOMER SATISFACTION, HANKOOK IS OFFERING PRO-RATED TIRE REPLACEMENT FOR VEHICLES WITH LESS THAN 36,000 MILES. THIS PROGRAM IS MANAGED BY HANKOOK TIRE AMERICA CORP. AND NOT CLAIME

TL* THE CONTACT LEASED A 2018 FORD EXPLORER. THE CONTACT DETECTED AN ABNORMAL FUEL ODOR INSIDE THE VEHICLE THAT WAS SO STRONG, SHE COULD TASTE FUEL. TOWNE AUTO GROUP (3535 SOUTHWESTERN BLVD, ORCHARD PARK, NY 14127, (716) 662-6500) WAS NOTIFIED OF THE FAILURE, BUT WAS UNABLE TO REPLICATE, DIAGNOSE, AND PROVIDE A REMEDY AFTER SEVERAL VISITS. THE DEALER LATER REPLACED THE DOOR SEALS, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V807000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT A PASSENGER INSIDE THE VEHICLE EXPERIENCED NAUSEA AND HEADACHES WHILE THE VEHICLE WAS IN OPERATION. MEDICAL ATTENTION WAS NOT RECEIVED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). IN ADDITION, THE CONTACT WAS UNABLE TO USE THE AIR CONDITIONER AND HEATING, AND HAD TO CLOSE THE VENTS DUE TO AN ASTHMA CONDITION. THE APPROXIMATE FAILURE MILEAGE WAS 4,278.

WATER LEAKING INTO REAR OF VEHICLE AND SITTING IN THE SPARE TIRE WELL WHILE STATIONARY AND MOVING. WATER IS COMING FROM BEHIND PLASTIC PILLAR COVERINGS AND DRIPPING THROUGH BOTTOM ONTO THE CARPET AND INTO THE WELL. ELECTRONICS BEHIND PLASTIC ARE ALSO WET INCLUDING WATER LEAKING THROUGH CIGARRETTE LIGHTER. WATER SITTING HAS CAUSED MOLD ON CARPETED AREAS AND RUST ON SPARE TIRE/JACK. VEHICLE IS LESS THAN A WEEK OLD WITH THE PROBLEM OCCURING WITH LESS THAN 200 MILES ON ODOMETER.

WHILE TRAVELING THROUGH BALTIMORE FOR APPROXIMATELY 45 MINUTES DURING THE CHRISTMAS HOLIDAY. I WAS SITTING IN THE BACK SEAT OF MY FRIENDS 2018 FORD EXPLORER SPORT. I HAD THE HEATED SEAT SET TO 2. I HAD FALLEN ASLEEP DURING THE TRIP. WHEN I WOKE UP I HAD A SEVERE DISCOMFORT. UPON ARRIVING AT OUR DESTINATION MY FRIEND LOOKED TO SEE WHY I WAS IN SUCH PAIN. ON MY LEFT BUTTOCK WAS A LARGE BURN. I HAVE ENCLOSED A PICTURE OF THE BURN I RECEIVED. THE BURN HAS BLISTERED AND IS NOW AN OPEN WOUND. THIS OCCURRED ON CHRISTMAS EVE. I HAVE BEEN TREATING THE AREA WITH BURN OINTMENT.

WHEN TURNING LEAVING A SHOPPING CENTER ON A MAIN ROAD AT ~30 MPH, HEARD LOUD POP SOUND AND CAR IMMEDIATELY STOPPED MOVING. CAR WOULD NOT MOVE AND NEEDED TO BE TOWED. UPON INSPECTION THE LOWER CONTROL ARM BROKE NEXT TO BALL JOINT. CAR CURRENTLY HAS LITTLE OVER 2000 MILES.THE POLICE DID RESPOND TO THE INCIDENT TO ASSIST IN GUIDING TRAFFIC AND SECURING A TOW TRUCK. CURRENTLY THE VEHICLE IS AT THE DEALER WAITING FURTHER ASSESSMENT. IT APPEARS THE CONTROL ARM HAS A WEAK POINT IN THE STRUCTURE. IN REVIEWING INTERNET POST THE ARM APPEARS TO BREAK IN THE SAME PLACE FROM EARLY AND LATE MODEL YEARS OF THE NEW BODY STYLE EXPLORER. THE CAR WAS NEVER TAKEN OFF MAIN ROADS, AND THERE IS NO OTHER DAMAGE TO WHEEL (SHOWN IN PHOTO). I HAVE MAJOR CONCERNS THIS APPEARS TO BE A ISSUE WITH EXPLORER MODELS AND IF ON A HIGHWAY WOULD CAUSE POSSIBLE LOSS OF LIFE. WE ARE LUCKY THAT THE CAR WAS NOT GOING FASTER AND IN TRAFFIC WHEN THIS EVENT HAPPED.

INQUIRING ABOUT NHTSA ID 10144949. FORD HAS KNOWN ABOUT THIS SINCE AUG 2018 (SSM 47499) AND NO ONE AT MY DEALERSHIP, OR FORD CUSTOMER SERVICE, IS INTERESTED IN MAKING ANY CALLS ON MY BEHALF TO SEE WHEN FORD EXPECTS THIS TO BE FIXED.

EXHAUST FUMES ENTERING THE VEHICLE. FORD ENGINEER INSPECTED AND FOUND 3PPM ENTERING CABIN IN LESS THAN AN HOUR. FORD STATES THIS IS NORMAL. OVER 3 HOURS IN THE CAR CAUSES PHYSICAL ILLNESS, FORD DENYING ANY RESPONSIBILITY. VEHICLE IN MOTION ON HIGHWAY OVER 40MPH. FORD ENGINEERING REPORT WILL BE AVAILABLE TO ME WITHIN THE NEXT 48 HOURS. CAUSED PHYSICAL ILLNESS, DIZZINESS AND VOMITING.

I RECENTLY PURCHASED A 2018 FORD EXPLORER ON AUGUST 30 FROM HAMMONASSET FORD IN MADISON, CT. I PAID SEVERAL THOUSAND DOLLARS EXTRA FOR A SAFETY PACKAGE WHICH INCLUDES REAR SEAT BELT AIRBAGS. WE WERE DISAPPOINTED TO DISCOVER AN ISSUE IN THE SECOND ROW OF SEATS THAT HINDERS US FROM USING ONE OF THE SEATS BECAUSE OF THE AIRBAG CONFIGURATION. THE MIDDLE SEAT WHERE THERE ARE SEAT BELTS FOR THREE ONLY FITS TWO PEOPLE. THE DESIGN OF THE SEAT BELT LATCHES IS A FLAWED ONE. THE SEAT BELTS OVERLAP WHICH IS A SAFETY CONCERN NOT TO MENTION A HUMAN BODY CANNOT FIT IN THE SPACE THEY ALLOTTED. THIS CAR IS ADVERTISED FOR SEVEN PEOPLE BUT ONLY CAN SEAT SIX. I HAVE SEVEN PEOPLE IN MY FAMILY INCLUDING A BABY IN A CAR SEAT AND WE ALL CAN'T GO IN THE CAR TOGETHER AT THE SAME TIME BECAUSE OF IT. I REACHED OUT TO THE DEALERSHIP AS SOON AS WE GOT THE CAR HOME AND THEY TOLD ME TO GO TO FORD. THE PERSON I TALKLED TO TOLD ME NO NEED TO TALK TO THE OWNER OR BOTHER HER. THEY WOULD NOT HELP ME BECAUSE THEY SAID IT IS A DESIGN ISSUE NOT ANYTHING THEY CAN REPAIR. I REACHED OUT TO FORD WHO SAID THE SAME THING. I CONTINUED TO REACH OUT TO THE DEALERSHIP WHO HAD SERVICE REACH OUT TO FORD TO SEE IF THEY CAN CHANGE THE SEAT BELTS IN THE CAR BUT DUE TO SAFETY ISSUES THEY WERE TOLD THEY CANNOT AND AGAIN THEY SAID IT IS A DESIGN ISSUE NOT A MANUFACTURING ISSUE THEREFORE I SHOULD GO TO THE BBB.IN ADDITION TO HAMMONASSET FORD, I ALSO WENT TO HOFFMAN FORD IN EAST HARTFORD TO SHOW THE SALES MANAGER THE CAR. HE WAS SHOCK

TL* THE CONTACT OWNS A 2018 FORD EXPLORER. WHILE ATTEMPTING TO MERGE INTO TRAFFIC, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND AN EXHAUST ODOR IMMEDIATELY ENTERED THE VEHICLE. THE VEHICLE WAS TAKEN TO BILL FICK FORD (737 N FWY SERVICE ROAD, HUNTSVILLE, TX 77340) WHERE THE FAILURE WAS DUPLICATED, BUT THERE WAS NO REMEDY AVAILABLE. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED EVERY TIME THE ACCELERATOR PEDAL WAS DEPRESSED EVER SINCE THE VEHICLE WAS PURCHASED APPROXIMATELY SIX MONTHS AGO. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CASE NUMBER: CAS-16021870 WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,100.