Page 30 of 35 · complaints 1,451–1,500 of 1,704

2017 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →

Wheels
Filed Nov 2, 201820,000 milesNY

TAKATA RECALL MY CAR HAS 23,000 AND THE FRONT HANKOOK TIRES ARE BALD AND FLAKING OFF.

Engine
Filed Oct 29, 201812 milesAZ

CARBON MONOXIDE LEAK INTO VEHICLE. CAR HAS FOUL ODOR THAT PERMEATES THROUGH THE CAR WHEN DRIVING. ESPECIALLY WHEN ACCELERATING TO HIGHWAY SPEEDS. SEEMS TO BE ONLY WHEN THE A/C IS IN RECIRCULATION MODE

Tires
Filed Oct 29, 201820,000 milesOH

PURCHASED 2017 FORD EXPLORER FEBRUARY 2017 WITH ORIGINAL HANKOOK VENTUS S1 NOBLE2 255/50R20 105H TIRES. HAVE 20,000 MILES AND HAVE BEEN ROTATED AT EACH OIL CHANGE; HAVE BEEN EXPERIENCING LOW AIR PRESSURE READINGS, CHIPPING ON TIRES, AND EXTREME TREADWEAR. DEALER SUGGESTED TO CONTACT HANKOOK DIRECTLY BECAUSE OTHERS HAVE EXPERIENCED SIMILAR ISSUES. MANY ATTEMPTS TO CONTACT HANKOOK CUSTOMER SERVICE HAVE NOT BEEN SUCCESSFUL...THIS IS ANOTHER DANGEROUS ISSUE SIMILAR TO THE FIRESTONE DISASTER.

Engine
Filed Oct 28, 2018TX

AS I WAS REVERSING I PLACED THE VEHICLE FROM REVERSE TO DRIVE AND IT BECAME VERY HARD TO TURN THE STEERING WHEEL. ON SEVERAL DIFFERENT OCASSIONS THE EXHAUST HAS BLOWN SMOKE AND THE VEHICLE SMELLS LIKE FUMES AFTER TURNING IT ON.

Unknown or Other
Filed Oct 27, 201822,000 milesCA

BOUGHT MY 2017 FORD EXPLORER BRAND NEW AND IT HAD BEEN FINE UNTIL 3 MONTHS AGO WHEN WE STARTED TO SMELL SMOKE INSIDE OF THE CABIN. IT HAPPENS EVERY TIME WE TURN ON THE CAR FOR THE FIRST TIME WITH THE AC OR REGULAR AIR TURNED ON BLOWING THROUGH THE VENTS. IN TWO MINUTES OR SO THE SMELL IS GONE. TOOK IT TO THE DEALER, REPLACED THE CABIN FILTER BUT SMELL REMAINS. TOOK IT AGAIN AND THEY SAID THERE WAS NOTHING THEY COULD DO. THEY ALSO SAID IT WASN'T CO2 OR AC GAS BECAUSE BOTH OF THOSE I SUPPOSEDLY WOULDN'T BE ABLE TO SMELL AS THEY HAVE NO ODOR. AS FAR AS I KNOW, CO2 SMELLS LIKE SMOKE THOUGH!! IN THE BEGINNING OF THE YEAR I RECEIVED A RECALL LETTER TO BRING MY CAR IN FOR SERVICE BECAUSE OF CO2 COMPLAINTS IN THE CABIN, BUT APPARENTLY THAT WAS ACTUALLY WHEN MY CAR DIDN'T HAVE ANY SMELL... ANYWAYS, AFTER SEEING SO MANY COMPLAINTS ONLINE I DECIDED TO REGISTER MINE HERE AS WELL. NOT SURE WHAT TO DO OR WHAT STEPS TO TAKE...

Fuel/Propulsion System
Filed Oct 27, 201847,300 milesOH

TAKATA RECAL MY EXPLORER CAB IS FILLING WITH EXHAUST FUMES. MAKES ME DIZZY LIGHT HEADED AND NAUSEOUS PAYING FOR A VEHICLE I CAN'T EVEN DRIVE.

Engine
Filed Oct 26, 201810,000 milesMA

EXHAUST FUMES IN CABIN WHEN IN MOTION

Engine
Filed Oct 24, 201814,000 milesLA

TAKEN BACK TO DEALER FOR ROTTEN EGG SMELL THIS WILL BE THE SECOND TIME AFTER ALL THEY DID WAS INSPECT PER THE TECH BULLETIN AND REPROGRAMMED AC UNIT,(STILL HAVE SMELL WHILE UNDER MEDIUM ACCELERATION ) ALSO WHISTLING COMING FROM INTAKE SIDE OF MOTOR.

Fuel/Propulsion System1 injured
Filed Oct 1, 201821,000 milesFL

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE THE VEHICLE WAS BEING DRIVEN, AN ODOR OF FUEL EMITTED THROUGH THE VENTS OF THE VEHICLE. THE ODOR CAUSED THE DRIVER TO HAVE A SEVERE HEADACHE THAT REQUIRED MEDICAL ATTENTION. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BRANDON FORD (LOCATED AT 9090 E ADAMO DR, TAMPA, FL 33619, (813) 246-3673) WHERE IT WAS DIAGNOSED, BUT A FAILURE CODE COULD NOT BE LOCATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.

Steering
Filed Sep 27, 201842,000 milesNY

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING 40 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO RYE FORD (1151 BOSTON POST RD, RYE, NY 10580, (914)-967-6300) WHERE THE CONTACT WAS ADVISED THAT VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER STATED THAT THE WARRANTIES WERE EXPIRED AND CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 42,000.

Unknown or Other1 injured
Filed Sep 26, 201827,000 milesID

EXHAUST LEAKING INTO CAB OF POLICE PACKAGE EXPLORER VEHICLE. SPRING OF 2018, SEALS OF MY EXPLORER WERE REPLACED. SEPT 2018, I FELT SICK, PULLED OVER AND PASSED OUT WHILE DRIVING EXPLORER. NEXT WEEK, DIFFERENT FORD DEALER LOCATED ADDITIONAL MISSED SEALS AND REPLACED ONES PREVIOUSLY REPLACED.

Unknown or Other
Filed Sep 25, 201845,000 milesAR

AFTER A HARD ACCELERATION, SULFUR SMELL TAKES OVER THE CABIN OF THE VEHICLE. I'VE TAKEN THE VEHICLE INTO THE DEALERSHIP AND THEY HAVE PERFORMED THE RECALL ON THE EXHAUST SYSTEM. THE SMELL IS STILL IN MY VEHICLE. I'VE CALLED THE FORD LINE ALSO. NO HELP FROM THEM. THEY TOLD ME TO DEAL WITH THE DEALERSHIP.

Electrical System
Filed Sep 24, 201857,653 milesDC

I PURCHASED MY FORD EXPLORER 2017, IN SEPTEMBER OF 2016, I HAVE RETURNED BACK TO THE DEALER MORE THAN 10 TIMES LESS THAN A 2 YEAR PERIOD. MY FIRST PROBLEM WAS THE TRUCK WOULD NOT GET ENOUGH SPEED, UNLESS I HIT THE GAS 2 OIR 3 TIMES, THE DEALER CAME IT WASN'T A PROBLEM UNTIL THE ENGINE LIGHT CAME ON, AND THAN I WAS TOLD IT WAS A RECALL ON IT, BUT WHEN I CHECK, THERE WAS NO RECALL ON MY VIN. I HAVE 5 BATTERIES SINCE I HAD THE TRUCK, I ASK THEM WHAT IS CAUSING THIS, I NEVER GET A RESPONSE. MY AC/HEAT WENT OUT, I TOLD THEM, I NOTICE SOMETHING COMING IN THROUGH THE VENTS. I INFORMED THE DEALER'S REPAIR DEPARTMENT THAT IT SMELLED LIKE A ROTTEN EGG OR JUST LOOK LIKE AIR COMING IN THE VENTS. I NEVER GOT AN ANSWER TO THAT QUESTION. I TRIED CALLING FORD CORPORATE OFFICE, BUT KNOW ONE NEVER RETURNED MY CALL.

Wheels
Filed Sep 21, 2018VA

2017 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 105H TIRES, SIZE: 255/50R20. TIRES, CHUNKS AND PIECES OF THE RUBBER DETACHED FROM THE TIRES. CALLED MALLOY FORD IN WINCHESTER VA AND SAID NEEDED TO CONTACT A HANKOOK DEALER NO ONE WILL HELP AND ACCORDING TO THE TIRE MANUFACTURER WARRANTY THAT COMES WITH NEW CAR WOULD ONLY COVER SIXTY PERCENT OF THE TIRE REPLACEMENT AFTER 12,000 MILES. THE VEHICLE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE TIRES WERE NOT REPLACED. THE TIRE AND VEHICLE FAILURE MILEAGE IS 21,500 WITH 6/32 THREAD. FORD HAS MULTIPLE COMPLAINTS AND DOING NOTHING TO HELP EITHER IS HANKOOK . TIRES ARE A ROAD HAZARD AND COULD BLOW OUT AND CAUSE A ACCIDENT THIS NEEDS INVESTIGATED.

Engine and Engine Cooling › Exhaust System
Filed Sep 17, 201820,000 milesTX

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, EXHAUST FUMES ENTERED THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO PAUL MURREY FORD INC (LOCATED AT 1105 E MULBERRY ST, KAUFMAN, TX 75142, (972) 962-2151) WHERE IT WAS DIAGNOSED THAT AN ADJUSTMENT NEEDED TO BE MADE TO THE EXHAUST SYSTEM. THE CONTACT STATED THAT THE REPAIR FAILED TO REMEDY THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE CONTACT WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE ISSUE WOULD BE ESCALATED. THE CONTACT STATED THAT HE HAD NOT HEARD BACK FROM THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

Structure › Body
Filed Sep 13, 201843,000 milesGA

TRIM PIECES ON EITHER SIDE OF FRONT WINDSHIELD FLEW OFF WHILE IN MOTION DRIVING DOWN THE INTERSTATE. BOTH SIDES CAME DETACHED DURING TWO SEPARATE INCIDENTS ABOUT A MONTH APART FROM EACH OTHER. DURING ONE INCIDENT (07/27/18) THE TRIM PIECE FLEW OFF OF MY CAR AND STRUCK ANOTHER VEHICLE IN THEIR FRONT WINDSHIELD. DURING THE OTHER INCIDENT (08/08/18), THE TRIM PIECE CAUSED A CAR BEHIND ME TO SWERVE TO AVOID THE DEBRIS WHICH IS DANGEROUS AND COULD HAVE POTENTIALLY CAUSED A MUCH WORSE ACCIDENT.

Unknown or Other
Filed Sep 13, 2018TX

MY FATHER IN LAW BECAME CONCERNED AFTER WE PURCHASED OUR NEW 2017 FORD EXPLORER BECAUSE SOMEONE HE KNOWS HAD SEVERE HEALTH ISSUES FROM CARBON MONOXIDE POISONING FROM HER FORD EXPLORER. HE URGED US TO PURCHASE A CO DETECTOR. I GOT ONLINE AND READ ABOUT SOME OF THE ISSUES WITH THE CAR AND DECIDED THIS WAS PROBABLY A GOOD IDEA. WE INSTALLED THE CO DETECTOR AND IT DID NOT TAKE LONG FOR IT TO START GOING OFF. WE MADE AN APPOINTMENT WITH OUR DEALERSHIP TO HAVE THE "COURTESY SERVICE" THAT FORD RECOMMENDS FOR PEACE OF MIND. WE CONTINUED TO HAVE ISSUES WITH THE DETECTOR GOING OFF FROM TIME TO TIME. MY WIFE ALSO COMPLAINS OF HEADACHES AND FATIQUE OFTEN, ESPECIALLY WHEN DRIVING THE CAR FOR ANY DISTANCE. BROUGHT THE CAR IN FOR ANOTHER SERVICE YESTERDAY AND THEY SAID THEY REPLACED A PRESSURE RELIEF VALVE IN THE REAR, PASSENGER DOOR WHICH WAS STUCK IN THE OPEN POSITION. TOOK THE CAR HOME, AND TWO HOURS LATER THE DETECTOR WENT OFF AGAIN. STILL NOT FIXED. I AM CONCERNED FOR MY FAMILIES SAFETY AND WOULD LIKE FORD TO REPAIR THE PROBLEM FOR GOOD. THANK YOU.

Unknown or Other
Filed Sep 9, 2018TX

I HAVE A TERRIBLE EXHAUST ODOR THAT ENTERS THE CAB OF MY CAR UPON ACCELERATION.

Engine and Engine Cooling › Exhaust System
Filed Aug 31, 201814,000 milesIN

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING AT UNKNOWN SPEEDS, AN EXHAUST ODOR ENTERED THE INSIDE OF THE VEHICLE. THE CONTACT HAD TO OPEN THE WINDOWS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED BILL ESTES FORD (450 E NORTHFIELD DR, BROWNSBURG, IN 46112, (866) 495-8611) AND WAS INFORMED TO CALL ANOTHER LOCAL DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 14,000.

Visibility/Wiper
Filed Aug 26, 201814,000 milesNJ

CAR WAS PARKED IN A DRIVEWAY IN A MOSTLY-SHADED SPOT. 78 F DEGREE DAY. NO EXTREME WEATHER CONDITIONS. FOUND REAR WINDOW HAD EXPLODED/SHATTERED. WINDOW BOWED OUTWARD AS IF PRESSURE CAME FROM INSIDE THE CAR OR FROM THE EDGES OF THE WINDOW. NO PRIOR DAMAGE OR ISSUES WITH REAR WINDOW PRIOR TO THIS. POLICE CAME TO SCENE AND DREW SAME CONCLUSION THAT WINDOW HAD EXPLODED/SHATTERED AND MUST BE RESULT OF A DEFECT. A HOLE WAS PRESENT AND THE ENTER WINDOW HAD SHATTER PATTERNS, INCLUDING ALL AROUND THE EDGES. THANKFULLY, WE WERE NOT DRIVING OR IN MOTION WHEN IT HAPPENED, OR IT COULD HAVE RESULTED IN INJURY TO PASSENGERS OR A CAR BEHIND ME.

Engine
Filed Aug 24, 2018200 milesTX

OUR FIRST ROAD TRIP IN THIS VEHICLE WAS NOVEMBER 23, 2017. WE DROVE ABOUT 300 MILES SOUTH TO GALVESTON, TX. ON THE WAY BACK HOME, I WAS DRIVING , WHEN WE GOT TO ABOUT HOUSTON, I TOLD MY HUSBAND I NEEDED TO PULL OVER AND LET HIM DRIVE, AS I DIDN'T FEEL GOOD AND FELT LIKE I WAS GOING TO PASS OUT. HE DROVE THE REST OF THE WAY BACK HOME. I WAS THINKING MAYBE I WAS GETTING SICK OR COMING DOWN WITH SOME KIND OF BUG. I JUST FELT ALWAYS DIZZY AND LIGHT HEADED. I STARTED TO GET A STRANGE FEELING MY HEAD, A STRANGE TIGHTNESS'I THEN GOT CONCERNED. I WENT TO MY DOCTOR ON DECEMBER 27 TO FIND OUT WHAT HE THOUGHT IT MAY BE. I JUST FELT SO WEIRD AND FUNNY. I CONTINUE TO GO THROUGHOUT JANUARY AND MY DOCTOR TELLING ME I NEEDED TO GET A MRI ON MY BRAIN BECAUSE I COULDN'T SHAKE WHATEVER I HAD. THE STRANGE FEELING OF DIZZINESS WAS ALWAYS THERE. I TOOK OFF MANY DAYS FROM WORK AS I WOULD START TO DRIVE INTO WORK ABOUT AN HOUR AWAY AND KEPT FEELING SO DIZZY THAT I COULDN'T DRIVE. I KEPT TELLING MY DOCTOR WHEN I WAS IN MY CAR DRIVING THAT I FELT THE WORSE. I THOUGHT PERHAPS IT WAS SOME KIND OF MOTION TYPE OF SICKNESS LIKE VERTIGO. HE TESTED ME FOR MANY THINGS LIKE THAT AND AFTER MY MRI CAME BACK FINE'I STILL WAS HAVING ISSUES. AFTER MANY TESTS, MEDICINES AND ALL AND NEVER FINDING ANYTHING THAT WOULD MAKE IT BETTER, I DIDN'T KNOW WHAT ELSE TO DO. I JUST KNEW I HAD FELT WEIRD AND DIZZY SINCE OUR ROAD TRIP TO GALVESTON. I HAD NEVER THOUGHT ABOUT CARBON MONOXIDE UNTIL A FRIEND OF MINE AND I WAS TALKING A

Wheels
Filed Aug 23, 201811,400 milesNJ

HANKOOK TIRES (255/50R20 105H VENTUS S1 NOBLE 2) THAT CAME WITH THE VEHICLE ARE SHOWING UNUSUAL CRACKING AND CHIPPING. THE VEHICLE ONLY HAS 11,400 MILES AND IS DRIVEN ABOUT 5 MILES PER DAY AND MOSTLY IN A RESIDENTIAL AREA. I TOOK VEHICLE IN FOR A ROUTINE OIL CHANGE/TIRE ROTATION AND SERVICE TECHNICIAN WARNED ME THAT THE TIRES WERE WEARING AND CHIPPING. EACH TIRE HAS VISIBLE CHUNKS COMING OUT OF THE TREADS. I CALLED FORD AND HANKOOK TODAY AND REPORTED THIS PROBLEM, BUT I HAVE TO WAIT A FULL WEEK FOR AN APPOINTMENT TO GET THIS INSPECTED. OTHER OWNERS OF THIS VEHICLE HAVE REPORTED SIMILAR PROBLEMS AND IT IS VERY CONCERNING THAT FORD/HANKOOK HASN'T TAKEN ACTION TO RECALL AND REPLACE THESE TIRES. HTTPS://WWW.EXPLORERFORUM.COM/FORUMS/INDEX.PHP?THREADS/TREADWEAR-ISSUE-WITH-VENTUS-S1-NOBLE-2-HANKOOKS.457805/

Engine
Filed Aug 22, 201823,350 milesFL

VEHICLE STALLS WHEN DRIVING AND IS MORE PRONOUNCED WHEN MAKING TURNS. AFTER STALLING IT STARTS BUCKING AND I HAVE TO PRESS GAS PEDAL TO THE FLOOR TO GET A RESPONSE.

Electrical System
Filed Aug 22, 20188,900 milesCA

I WAS LEAVING A PARKING LOT AT THE MALL WITH MY BABY GIRL. I STARTED THE CAR AND STARTED TO DRIVE OUT OF THE PARKING GARAGE WHEN I REALIZED MY ENTIRE INSTRUMENT PANEL WAS OFF. I COULDN'T SEE MY SPEED LIMIT, BLINKERS, FUEL GAUGE, ETC... NOTHING WAS ON. I PANICKED AND PULLED OVER AS SOON AS IT WAS POSSIBLE FOR ME TO DO SO. I SHUT THE ENGINE OFF, THEN STARTED IT BACK UP, AND STILL NOTHING IN THE INSTRUMENT PANEL. I THEN SHUT OFF ENGINE AGAIN, EXITED THE VEHICLE, AND PROCEEDED TO LOCK THE CAR. AT THIS POINT I HEARD EVERYTHING SHUT OFF COMPLETELY AND SO I GOT BACK IN AND STARTED THE CAR AGAIN. IT WORKED OKAY AFTER THAT.

Electrical System
Filed Aug 16, 201840,000 milesIN

I WAS DRIVING ON THE HIGHWAY AND MY CAR STARTED SHAKING AND SOUNDING DIFFERENT. THE VIBRATIONS KEPT GETTING WORSE. THEN I WAS TRYING TO ACCELERATE AND MY SPEED WAS GOING DOWN. I COULDN'T GET MY SUV TO GET ANY SPEED AT ALL IT GOT ALL THE WAY DOWN TO ZERO MPH AND I HAD TO COAST TO THE NEAREST PARKING LOT. THE LIGHT ON MY DASH SAID TERRAIN MANAGEMENT SYSTEM FAILURE. LUCKILY THERE WEREN'T ANY CARS BEHIND ME AS IT WAS AT NIGHT TIME. I TURNED MY CAR OFF AND ON AGAIN AND TRIED TO RESTART THE COMPUTER WITH NO LUCK. THE OWNERS MANUAL SAYS TO RECYCLE THE KEY AND TRY AGAIN. MY CAR IS PUSH BUTTON START SO THAT WASN'T AN OPTION. I THEN LOOKED ON GOOGLE TO FIND THE PROBLEM AND SAW THERE WERE MULTIPLE ISSUES FROM MULTIPLE PEOPLE THAT HAD THE EXACT SAME EXPERIENCE. I HAD IT TOWED TO THE DEALER TODAY AND THEY SAID IT WAS THE THROTTLE BODY HAD WENT BAD. MY SUV ONLY HAS 40,000 MILES ON IT.

Engine and Engine Cooling › Exhaust System › Emission Control
Filed Aug 13, 201830,000 milesTX

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING 70 MPH AND ACCELERATING, THERE WAS AN ABNORMAL EXHAUST ODOR SEEPING INTO THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (ENNIS FORD, INC, 900 N INTERSTATE HIGHWAY 45, ENNIS, TX 75119, (972) 875-90670) WHERE IT WAS DIAGNOSED THAT THE VENTS NEAR THE REAR WHEEL HOUSING NEEDED TO BE ADJUSTED. THE CONTACT STATED THAT THE HOLES IN THE VEHICLE WERE TAPED AND A CARBON MONOXIDE DETECTOR WAS INSTALLED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: CAS15355086. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE.

Vehicle Speed Control
Filed Aug 10, 201817,125 milesMI

THREE DIFFERENT TIMES IN MOTION ON THE HIGHWAY SUDDEN ACCELERATION OCCURRED WHILE CRUISE CONTROL WAS ENGAGED OR WHILE BEGINNING TO START CRUISE CONTROL AT AN ACCESSIVE RATE OF SPEED.

Fuel/Propulsion System
Filed Aug 10, 201817,125 milesMI

FSA TITLE CARBON MONOXIDE CONCERNS #17N03 SMELL EXHAUST FUMES INSIDE OF VEHICLE WHILE IN MOTION ON CITY STREETS AND AT WARM UP, ROADSIDE STOP SIGNS, STOP LIGHTS AND BACK UP TRAFFIC IN CONSTRUCTION ZONES.

Wheels
Filed Aug 10, 201820,000 milesFL

WHILE DRIVING THE VEHICLE AT APPROXIMATELY 20 MPH A LOUD NOISE WAS HEARD AND THE LEFT REAR TIRE RAPIDLY DEFLATED. INSTALLED THE FACTORY SPARE TIRE. NOTED A 2" LONG SLICE ACROSS THE TREAD OF THE TIRE. TOOK TO LOCAL MECHANIC FOR REPLACEMENT. MECHANIC DISCOVERED THAT THE TIRE WAS NOT PUNCTURED. THE TIRE FAILED. THE OTHER 3 TIRES WERE IN SIMILAR CONDITION. YOU COULD PICK PIECES OF RUBBER OUT OF THE TIRE WITH YOUR BARE HANDS. TIRES ARE 1 YEAR OLD AND HAD 20,000 MILES ON THEM. FORD DEALERSHIP SAID THEY WERE AWARE OF AN ISSUE WITH THE HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50R20. THE DEALERSHIP OFFERED A $196 CREDIT PER TIRE FOR A TIRE OF MY CHOICE. I HAD TO PAY FOR LABOR. IT THE FAILED TIRE HAD BEEN ON THE FRONT OF THE VEHICLE AND OPERATING AT HIGHWAY SPEEDS, THIS COULD HAVE CAUSED A VERY SERIOUS ACCIDENT.

Wheels
Filed Aug 10, 2018ME

I HAVE A 2017 FORD EXPLORER WITH 5500 MILES AND NOTICED THE TIRES ARE HAVING UNEVEN WEAR THEY ARE HANKOOK VENTUS S1 NOBLE 2 IN 255/50/20 5MN1AH 1316 THIS IS A KNOWN ISSUE AND THESE SHOULD BE COVERED UNDER THE FACTORY/ TIRE WARRANTY AS IT STATES FROM 1 MILE TO 12K MILES IT IS COVERED 100% IN THE MANUAL AND HANKOOK WANTS TO PRO RATE THE TIRES FOR A DEFECT THAT IS CAUSED MY THE MANUFACTURING PROCESS SHAME ON THEM

Unknown or Other
Filed Aug 8, 201810,000 milesLA

EXPLORER HAS LESS THAN 11000 MILES ON IT. SINCE THE DAY I BOUGHT THE CAR, UNDER MILD TO HEAVY ACCELERATION, SMELL OF ROTTEN EGGS FEELS THE CABIN. AFTER DRIVING FOR 20-30 MIN MY WIFE AND TWO CHILDREN UNDER THE AGE OF 10 START TO EXPERIENCE FATIGUE, HEADACHES AND NAUSEA. BE CONCERNED ABOUT CO2 POISONING I HAVE BOUGHT AN AFTER MARKET DETECTOR WHICH HAS NOT, ALARMED. THE SMELL HAS PROGRESSIVELY GOTTEN STRONGER AND STRONGER AS THE CAR INCREASES IN MILEAGE. TOOK IT TO THE DEALERSHIP 8/8/18 AND THEY WANT TO ASK ABOUT IN CABIN AIR FILTERS, LIKE THAT FILTERS OUT EXHAUST GAS. LAUGHABLE AT BEST. THEN AGAIN AS A FIREFIGHTER WILL TELL YOU IF YOU SMELL SMOKE THERE IS FIRE.

Unknown or Other
Filed Aug 8, 2018TX

WHEN THE VEHICLE IS BEING ACCELERATED, A STRONG ODOR OF SULFUR OR "ROTTEN EGGS" CONSUMES THE CABIN OF THE SUV. THIS HAS OCCURRED WHEN THE AIR SYSTEM IS IN ALL MODES, INCLUDING WHEN TURNED OFF. IT IS APPARENT THAT EXHAUST FUMES ARE ENTERING THE CABIN WHEN DRIVING THE VEHICLE AND ENDANGERING ALL PASSENGERS. THE VEHICLE HAS SPENT TWO WEEKS AT A FORD DEALERSHIP FOR REPAIRS ON THIS ISSUE (REPROGRAMMED CLIMATE CONTROL, REAR SEAL CORRECTED) HOWEVER THE PROBLEM REMAINS AND HAS NOT BEEN REMEDIED. HEALTH CONCERNS HAVE BEEN ENDURED WITH DRIVER AND PASSENGERS DUE TO TOXICITY OF EXHAUST FUMES.

Engine
Filed Aug 7, 201890 milesNC

FORD EXPLORER EXHAUST---- WE CONTINUE TO HAVE NAUSEA, DIZZINESS,HEADACHES AND AT TIMES EXTREME SLEEPINESS. A FEW MONTHS AGO FORD SENT US A SAFETY NOTICE, STATING THEY WOULD REPROGRAM THE AIR CONDITIONER. THEY STATED THIS WOULD FIX EXHAUST GASES ENTERING THE VEHICLE. THIS RE-PROGRAMING HAS NOT FIXED THE PROBLEM. WE CONTINUE TO HAVE EXHAUST SMELLS IN THE VEHICLE, ESPECIALLY ON ACCELERATION. WE CONTINUE TO HAVE NAUSEA, DIZZINESS, HEADACHES, SLEEPINESS, AND SOMETIMES PERIODS OF CONFUSION.

Unknown or Other
Filed Aug 6, 201815,000 milesPA

ORIGINAL TIRES THAT CAME WITH TRUCK VERTUS S1NOBLE2 255/50 R20 105 H ARE WORN OUT AFTER 15000 MILES OF NORMAL DRIVING..TREAD IS AT A MINIMUM AND TIRES LOOK WEAK ON SIDE WALLS...STARTING TO CRACK. TIRES NEED TO BE REPLACED AFTER ONLY 15000 MI

Engine3 injured
Filed Aug 4, 2018500 milesMS

FAMILY HAS BEEN HAVING NEUROLOGICAL SYMPTOMS AFTER SMELLING SEVERE EXHAUST IN THE CAB OF OUR VEHICLE.

Tires
Filed Jul 27, 201812,200 milesLA

TL* THE CONTACT OWNS A 2017 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 H452 TIRES, SIZE: 255/50R20. THE CONTACT STATED THAT CHUNKS AND PIECES OF THE RUBBER DETACHED FROM THE TIRES. THE VEHICLE WAS TAKEN TO SUPERIOR FORD (4303 LA-19, ZACHARY, LA 70791, 225-654-2611) WHERE IT WAS DETERMINED THAT THE TIRE MANUFACTURER WOULD ONLY COVER SIXTY PERCENT OF THE TIRE REPLACEMENT AFTER 12,000 MILES. THE VEHICLE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE TIRES WERE NOT REPLACED. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 12,200.

Steering
Filed Jul 25, 201826,000 milesAZ

SUDDEN POWER STEERING FAILURE RESULTING IN AN UNSAFE AND UNUSABLE CONDITION IN WHICH THE VEHICLE CAN BE DRIVEN. DASH ALERTS BEGAN TO GO OFF, AND THE STEERING WAS STILL USABLE. NEXT TIME THE CAR WAS STARTED THE POWER STEERING WAS NO LONGER OPERATING AND SEVERAL ADDITIONAL DASH WARNING INDICATORS WERE GOING OFF.

Wheels
Filed Jul 24, 2018NV

2017 FORD EXPLORER SPORT WITH HANKOOK 255/50R20 105H VENTUS S1 NOBLE 2 TIRES ARE CHIPPING/CUTTING AND WEARING PREMATURELY. VEHICLE ONLY HAS 12,500 MILES.

Structure › Body
Filed Jul 21, 201813,000 milesTX

MOLDINGS FLY OUT WHILE DRIVING. REPLACED THEM ONCE ALREADY. SECOND TIME IT FLEW OUT HIT ANOTHER CAR.

Engine
Filed Jul 17, 201816,000 milesCT

MY EXPLORER SPORT WITH TURBO HAS A RECURRING OIL LEAK THAT THE DEALERSHIP HAS ATTEMPTED TO REPAIR A FEW TIMES. I CAN SMELL OIL BURNING WITHIN MINUTES OF DRIVING THE VEHICLE AND THERE ARE OIL STAINS ON OUR GARAGE FLOOR. MY CONCERN IS THAT OIL MAY BE LEAKING ONTO HOT ENGINE COMPONENTS CREATING A FIRE HAZARD. THE DEALERSHIP HAS HAD THE VEHICLE FOR OVER 2 WEEKS CUMULATIVELY AND I BELIEVE THIS IS PART OF A BIGGER PROBLEM. THE GM TOLD ME TODAY THAT HE BELIEVES THIS IS A FREAK OCCURRENCE, BUT IN SPEAKING WITH A FRIEND OF MINE WHOSE HUSBAND IS A MECHANIC ON FORDS, HE SAID THE FORD KNOWS THIS IS AN ISSUE, BUT HASN'T ISSUED A RECALL FOR THIS MODEL, YET. I'M NOT SURE WHAT TO DO AT THIS POINT. I JUST KNOW THAT I'M PAYING FOR A VEHICLE THAT I CAN'T DRIVE AND THE DEALERSHIP DOESN'T KNOW HOW TO REPAIR IT WHICH IS VERY CONCERNING.

Seats
Filed Jul 13, 201816,432 milesIL

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT THE DRIVER'S SEAT WAS STRUCTURALLY UNSTABLE AND MADE AN ABNORMAL NOISE WHEN GOING IN THE LEFT DIRECTION OR WHEN THE VEHICLE MADE A SHARP TURN. THE VEHICLE WAS TAKEN TO WEBBER FAMILY MOTORS (1389 WENNER RD, DETROIT LAKES, MN) WHERE THE DRIVER'S SIDE SEAT WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER WHERE THE BOLTS ATTACHED TO THE SEAT WERE TIGHTENED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. *TT

Unknown or OtherCrash
Filed Jul 9, 201817,000 milesNJ

VEHICLE WAS TRAVELING APPROXIMATELY 40-50MPH ON THE HIGHWAY, TRAFFIC STOPPED ABRUPTLY, COLLISION WARNING SYSTEM WITH BRAKE SUPPORT DID NOT ACTIVATE, DRIVER ATTEMPTED TO MAKE A HARD STOP, BRAKES ENGAGED AT INITIAL PUSH OF THE PEDAL THEN BECAME UNRESPONSIVE REGARDLESS OF FORCE APPLIED TO THE PEDAL, VEHICLE REAR-END ANOTHER VEHICLE, AIR-BAGS DID NOT DEPLOY, SOS POST-CRASH ALERT SYSTEM DID NOT ACTIVATE, 911 ASSIST DID NOT ACTIVATE.

Unknown or Other
Filed Jul 5, 2018950 milesFL

VEHICLE HAS BEEN BACK AND FORTH TO SAWGRASS FORD AS THERE IS A BAD SMELL OF SULPHUR/ROTTEN EGGS. DEALER CONDUCTED VOLUNTARY RECALL. HAVE BEEN BACK SEVERAL TIMES SINCE JANUARY 2018 WITH SAME ISSUE. THIS VEHICLE IS MAKING ME SICK!

Power Train
Filed Jul 3, 20187,000 milesCO

UNINTENDED VEHICLE MOVEMENT WHILE IN PARK - ALSO NOISE FROM TRANSMISSION WHEN SLOWING DOWN

Engine and Engine Cooling › Exhaust System
Filed Jul 3, 20184,800 milesNC

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING 70 MPH, THE CONTACT DETECTED EXHAUST FUMES INSIDE THE VEHICLE. THE DEALER (BILL CLOUGH FORD INC., 227 US-13, WINDSOR, NC 27983, (252) 794-4176) CONFIRMED THE EXHAUST FAILURE AND REPAIRED THE VEHICLE, BUT THE FAILURE RECURRED. THE DEALER STATED THAT THEY WOULD INVESTIGATE THE FAILURE THE NEXT TIME THE VEHICLE WAS SERVICED. NO FURTHER REPAIRS WERE PERFORMED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 4,800.

Unknown or Other
Filed Jul 2, 20185,000 milesPA

EXHAUST SMELL IN CABIN UPON ACCELERATION. MY VEHICLE ALREADY HAD THE FORD RECOMMENDED REPAIR AT THE DEALER WHICH DID NOTHING TO SOLVE THE PROBLEM. IT SEEMS WORSE NOW THAN WHEN IT STARTED. MILEAGE ON THE CAR IS APPROXIMATELY 24,000 MILES. I SAW THE NHTSA INVESTIGATION REPORT ON THE NEWS THIS MORNING AND WANTED TO ADD MY VEHICLE TO THE LIST OF COMPLAINTS.

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Jul 2, 20189,000 milesTN

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE ON A ROAD TRIP, THE PASSENGER IN THE VEHICLE SUFFERED FROM SEVERE HEADACHES AND NAUSEA. MEDICAL ATTENTION WAS NOT REQUIRED. THE CONTACT WAS CONCERNED THAT IT COULD HAVE BEEN ATTRIBUTED TO CARBON MONOXIDE POISONING. THE VEHICLE WAS TAKEN TO FORD LINCOLN OF FRANKLIN (1129 MURFREESBORO RD, FRANKLIN, TN) WHERE IT WAS DIAGNOSED THAT THE EXHAUST MANIFOLD WAS CRACKED AND NEEDED TO BE RESEALED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.

Electrical System
Filed Jun 29, 201815,000 milesCA

I HAVE ENCOUNTERED TOO MANY ISSUES WITH THIS VEHICLE, MY BIGGEST ISSUE HAS TO DO WITH WHAT I THOUGHT I WAS HAVING A "FALLING ASLEEP AT THE WHEEL" ISSUE. THERE WERE A FEW TIMES LAST WINTER, AFTER LETTING THE CAR SIT STATIONARY AND WARM UP , THAT I COULDN'T "STAY AWAKE" WHILE DRIVING HOME ON THE FREEWAY. IT HAPPENED ONCE, TWICE, THEN CONTINUED, AND IT BECAME APPARENT IT WAS THE VEHICLE, NOT ME, THAT WAS CAUSING THIS. IT CAN BE BEST DESCRIBED AS THE SENSATION RIGHT BEFORE BEING PUT UNDER FOR A MEDICAL PROCEDURE. I WOULD THEN COME OUT OF THIS UNCONCIOUS STATE IN POTENTLALLY DEADLY DRIVING SITUATIONS. I ALSO NOTICED THAT MY DOG WAS BEING AFFECTED AT THE SAME TIME. I COULD SEE HIM GETTING ANXIOUS NEXT TO ME, AND THEN HAVE WHAT LOOKED LIKE A PANIC ATTACK UNTIL I PUT THE WINDOW DOWN. HE WOULD KEEP HIS HEAD OUTSIDE THE VEHICLE FOR A MAJORITY OF THE RIDE. I BASICALLY STOPPED USING THE HEATER. AT THE SAME TIME, THE BATTERY KEPT DYING, AND THE VEHICLE WOULD SHUT DOWN AND GO INTO A "BATTERY SAFE" MODE, AND IT NEEDED TO BE JUMPED EVERY OTHER TRIP. WHEN I TOOK THE CAR TO THE DEALER, THEY BASICALLY SAID THERE MAY BE A PROBLEM, BUT THEY DIDN'T HAVE THE REPLACEMENT PARTS, AND WOULD CALL ME WHEN THEY GOT IN. I NEVER HEARD BACK FROM THEM. THIS IS MY 3RD AND LAST LEASE WITH FORD, MY PREVIOUS 2 EDGES BOTH HAD NUMEROUS ELECTRICAL ISSUES, INCLUDING LOOSING POWER WHILE DRIVING. NOW, I'M IN AN UNSAFE VEHICLE, AND THEY WON'T EVEN ACKNOWLEDGE THE PROBLEM. I WANT OUT OF MY LEASE, BUT IN MY EXPERIENCE WIT

Tires › Tread/Belt
Filed Jun 26, 201824,000 milesTX

TL* THE CONTACT OWNS A 2017 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50R20. THE CONTACT STATED THAT ALL FOUR TIRES EXPERIENCED PEELING AND TREAD CHIPPING. THE VEHICLE WAS TAKEN TO THE DEALER (AUTONATION FORD, 1400 INTERSTATE 20, ARLINGTON TX), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 24,000. THE VIN WAS NOT AVAILABLE.

Structure › Body
Filed Jun 25, 201823,000 milesTN

ROOF RACK RAILS WITH PLASTIC COVER ON DRIVERS SIDE DETACHED AND FLEW OFF THE VEHICLE AT A SPEED OF 70MPH. DIDN'T KNOW IT WAS OFF TILL I STOPPED FOR FUEL. IF THIS PART HAD HIT ANOTHER VEHICLE, IT COULD HAVE CAUSED AND ACCIDENT. IT IS IN MY OPINION THAT THIS SHOULD BE A SAFETY CONCERN. I DON'T WANT TO BE LIABLE FOR ANYONE BECOMING INJURED DUE TO THE COVER HITTING A WINDSHIELD OR CAUSING OTHER DAMAGES.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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