2015 Ford Explorer complaints

The back up camera on my explorer has been experiencing intermittent failure for about the past month. It started by occasionally losing the parking lines while I was in reverse, and has progressed to a black screen while I'm in the process of backing up. Sometimes it's just a glitchy image, and sometimes it goes in and out while in reverse. The component has not yet been inspected. There were no indications of a problem before the issue began. This is concerning because the height of the vehicle does not allow me to see objects that are directly behind the vehicle, such as the neighborhood children running around. I experienced this failure on a rainy day with low visibility and backed into a mailbox.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while the vehicle was parked, the passenger's side A-pillar detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that on a separate occasion, the driver's side A-pillar trim was loose. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that tape was used to secure the trims on the front windshield. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 62,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated that while driving 70 MPH, the A-pillar trim detached and fell on the highway. There were no warning lights illuminated. The dealer was contacted and informed the contact that parts were not yet available. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the passenger's side A-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trims were detaching from the windshield on both sides of the windshield. The A-pillar trims were fractured. The contact secured the trim and windshield with duct tape. The dealer was contacted. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 250,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 65 MPH, there was an abnormal sound coming from the driver's side A-pillar trim. The contact stated that when she arrived at her destination, the A-pillar trim on the driver's side had blown off the vehicle. The manufacturer was not informed of the failure. The failure mileage was approximately 95,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 65 MPH, the front passenger’s side A-pillar trim detached. The contact pulled over to the shoulder of the road and became aware that the front driver’s side A-pillar trim was loose. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 24V031000 (Structure); however, the VIN was not included. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 98,000.

The contact owns a 2015 Ford Explorer. The contact stated while driving 70 MPH, the contact noticed that the exterior A-pillar on the front driver’s side had detached. The contact had replaced the A-pillar trim before the recall was initiated. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unavailable. VIN tool confirms parts not available.

Lost control of steering. Was extremely hard to contor vehicle. Put me at great risk of accident.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the controls on the infotainment center failed to operate as intended. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer Sport. The contact stated that while driving 75 MPH, the A-pillar trim detached from the front windshield. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-Pillar trim had detached. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the sealant on the front passenger’s side A-pillar trim was deteriorating. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 75,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving 65 MPH, the passenger's side windshield exterior A-pillar trim separated and flew off. The contact became aware that the VIN was included in NHTSA Campaign Number: 24V031000 (Structure); which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 143,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was parked, the contact became aware that the driver’s and passenger’s side A-pillar trim was detaching from the top of the A-pillar. The vehicle was taken to a dealer, where it was determined that the A-pillar trims needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim was cracked and peeling. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000. VIN tool confirms parts not available.

The contact owns a 2015 ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s side windshield trim and clips detached and flew off the vehicle. In addition, the contact stated that the detached trim had fractured the front windshield. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure; however, the contact was informed that parts were unavailable. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

I experienced and continue to experience intermittent sudden loss of Electric Power Steering while driving. The sudden loss of Electric Power Steering (EPS) is not accompanied by any warning light or alarm indicating there may be a problem. EPS returns intermittently. Other model years of the 5th Gen Explorers have been recalled for similar issues with the EPS system, but my vin has not been included in those recalls. My personal safety and the safety of other drivers was put at risk because the steering wheel seized up and became very hard to turn resulting in me losing control of the vehicle for a few moments the first time it happened. The most dangerous part of this situation is that the sudden loss of the EPS happens unexpectedly; I almost drifted into the right lane while executing a turn from the left lane due to the steering wheel transitioning from fluid to very stiff. I've scheduled to have the local dealership run a diagnostic, but this issue has not yet been evaluated in any local professional capacity.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds on several occasions, there was an abnormally strong odor entering the cabin of the vehicle. The contact was experiencing reoccurring headaches from the odor. No medical attention was needed. The vehicle was taken to an independent mechanic however, the failure could not be replicated. The contact stated that shortly after a visit to the mechanic, the check engine warning light intermittently illuminated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 166,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated there was an abnormal roaring sound intermittently coming from the windshield while driving. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Took vehicle in to see local mechanic due to small drops of antifreeze on ground. Mechanic concluded water pump would need to be replaced. Since water pump is built into the engine for this Ford model, the engine would need to be dismantled to fix. Repairs are going to cost around 3500-4000 to fix just a water pump.....(poor design by Ford) 2015 Ford Explorer Sport has 110,000 miles.

The contact owns a 2015 Ford Explorer. The contact stated while driving 35 MPH while depressing the brake pedal and attempting to come to an abrupt complete stop for a red light, the rear driver seat detached and unhinged. The contact sustained an injury to the back of her head from the detached rear driver seat. The contact stated returned to her residence and called her health provider to make an appointment for the next day where she was informed that she sustained a concussion to the back of the head. The vehicle was not taken to a dealer for diagnosis. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 150,000.

The power steering failed while driving, which made it difficult to navigate the turn safely

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 FORD Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front passenger's side and driver's side windshield exterior A-Pillar trims had detached and were flapping while driving. The contact stated that the failure had caused water to leak into the vehicle. The contact stated that there was water leaking into the infotainment system, onto the phone charging area, and onto the floor. The vehicle was taken to the dealer, where it was confirmed that there was no water damage inside the vehicle. Additionally, the dealer informed the contact that unknown steering components located underneath the steering column needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

We received the February 2024 notice but not the July 2025 recall notice stating the parts were available. We took our vehicle in for other work during August 2024 and Helena Motors took our A-pillar appliqué trim off without notifying us. They said it was loose but we hadn’t notice that. In fact, my spouse cleaned the windshield and pillars the day before are appointment and the A-pillar trim was tight. They said they didn’t have the parts for replacement but would order them and contact us. We contacted them in September and they said the part wasn’t ordered but they would order it and let us know when it was in. This behavior has continued and we still don’t have the replacement part on the spot where they removed the part. We have been getting the runaround from Helena Motors for six and half months. Employees that are suppose to be getting the parts don’t return calls.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side A-pillar trim pieces detached. No warning lights were illuminated. The dealer was made aware of the issue and confirmed that parts were not yet available. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V031000 (Structure); the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. VIN tool confirms parts not available.

Exterior A-pillar applique trim clip attachments not properly engaged due to improper assembly .An exterior A-pillar trim part that detaches while driving can create a road hazard for other road users, increasing the risk of a crash

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the passenger’s side A-pillar trim detached from the vehicle. The local dealer was contacted. The contact stated that on a separate occasion, while driving 50 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 95,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at 65 MPH, the vehicle lost power steering functionality and the vehicle became difficult to maneuver. The contact stated an unknown message was displayed on the instrument panel before the steering wheel seized. The contact was able to pull over on the side of the road. The contact turned off and restarted the vehicle and the vehicle functioned normally. The failure had occurred on several occasions. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 150,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the passenger's side windshield exterior A-pillar trim separated and flew off the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Driving high speed across Alligator Alley FL molding on both sides of front window loosed and began "flapping" loudly. On checking later learned that problem related to recall 24V031, loose A pillar applique trim. Over a year now and repair is unavailable so has not been done. Fear problem will reoccur, perhaps more serious.

The contact owns a 2015 Ford Explorer. The contact stated the top panel on the hood was detaching on the front passenger’s side of the vehicle. The vehicle was taken to the dealer and the panel was replaced; however, the failure recurred. The vehicle was returned to the dealer, who replaced the panel two additional times. The panel had started to detach again, and the wind was able to be heard coming into the cabin of the vehicle. The dealer was contacted and informed the contact that the repair was not covered under recall. The vehicle had not been repaired. The vehicle was taken to another dealer, Chapman Ford of Horsham (1100 Easton Rd, Horsham, PA 19044), who had confirmed that the panel needed to be replaced, but the vehicle was not yet repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-Pillar trim was detaching from the vehicle. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 80,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. While the contact's wife was driving approximately 65 MPH, the passenger’s side A-pillar trim blew off the vehicle. The contact stated that his wife was not aware when the trim had detached from the vehicle, but the contact noticed the missing trim when his wife returned to the residence. The contact called the local dealer and the manufacturer and was informed that parts were not yet available to repair the vehicle. The failure mileage was approximately 103,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of a recall related to the A-pillar trim; however, the part to do the recall repair was not yet available. The contact stated that the driver’s side A-pillar trim had detached and almost struck another vehicle. The contact was able to retrieve the A-pillar trims and had her husband temporarily repair the vehicle. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that upon starting the vehicle, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the wiring underneath the second-row seats had failed. The dealer spliced new pigtail connectors underneath the second-row seats and rerouted the harness underneath the seats, as per TSB Number: 16-0001. The vehicle was repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was 80,159.