Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2015 record →
PASSENGER SIDE A PANEL HAS BEEN LOOSE FOR MANY YEARS, BUT FLEW OFF WHILE DRIVING. THIS HAPPENED WHILE ON THE HIGHWAY AND SMACKED INTO MY WINDSHIELD. VERY DANGEROUS FOR THE DRIVER AND OTHERS ON THE ROAD!!! I HAVE SEEN NUMEROUS ISSUES WITH THIS ONLINE AND DON'T UNDERSTAND HOW THIS HASN'T BEEN RECALLED.
OUR INSTRUMENT PANEL AIRBAG LIGHT TURNED ON INTERMITTENTLY SINCE 2026. FORD WAS UNABLE TO DIAGNOSE AN ISSUE UNTIL MARCH 27, 2021. THE WARNING LIGHT HAS REMAINED ILLUMINATED WHILE IN THE REPAIR SHOP. THEY FOUND A FAULT CODE AND IT IS ATTRIBUTED TO TSB 16-0001. WE ARE NOW RESPONSIBLE FOR AN ALMOST $1,000 REPAIR BILL ($150 DIAGNOSIS CHARGE AND $800+ REPAIR). THE REPAIR IS DUE TO FAULTY WIRING CONNECTIONS. OUR AIRBAGS ARE NOW SUPPOSEDLY INOPERABLE.
7 MONTHS AGO STARTED HEARING A GRINDING SOUND WHENEVER I TURN THE CAR AND REPORTED IT TO THE SERVICE DEPARTMENT OF THE FORD DEALER WHEN I HAD MY OIL CHANGE. THEY REPORTED THAT THEY FOUND NOTHING WRONG. HOWEVER THE ISSUE CONTINUES AND IS OCCURRING MORE FREQUENTLY. YESTERDAY I BROUGHT TO THE DEALER FOR AN OIL CHANGE AND REPORTED THE THE SAME PROBLEM. THIS TIME THEY SAID THAT MY RACK AND PINION STEERING NEEDS TO BE CHANGED A THE COST OF $2500. THIS IS UNEXPECTED AS I'VE NEVER OWNED A CAR THAT HAD A THIS PROBLEM. ALTHOUGH I HAVE 100K MILES IN IT, ALL OF IT IS FROM FREEWAY DRIVING. NOW WHEN I RESEARCHED THIS ISSUE AND IT IS A COMMON PROBLEM WITH THIS VEHICLE. THE DEALER THAT I GO TO MUST KNOW THIS IAND REASSURED ME THAT THERE WAS NOTHING WRONG WITH MY VEHICLE WHEN I FIRST LET THEM KNOW A FEW MONTHS AGO, I THINKS THEY WERE NEGLIGENT IN LETTING ME KNOW AND AT THE VERY LEAST WARNED ME OF WHAT COULD HAPPEN. NOW I HESITATE TO DRIVE THIS VEHICLE FOR SAFETY REASONS. GOOD THING I HAVE NOT HAD ANY STEERING ISSUES WHILE ON THE ROAD. BUT FOR SOME UNKNOWING DRIVER, A FROZEN STEERING WHEEL COULD SPELL DISASTER.
POWER STEERING HAS GONE OUT IN MY EXPLORER WITH ONLY 62K MILES. HAVE BEEN TOLD THAT IT IS THE STEERING RACK AND PINION THAT NEEDS TO BE REPLACED. MY STEERING WHEEL LOCKED UP GOING 35 MPH IN NORMAL TRAFFIC AND I ALMOST HIT ONCOMING TRAFFIC. HUNDREDS OR EVEN THOUSANDS OF OTHER PEOPLE ARE HAVING THIS PROBLEM! FORD IS LUCKY THAT MY TWO SMALL CHILDREN WERE NOT IN THE CAR WHEN THIS HAPPENED. THERE REALLY NEEDS TO BE REVIEW ON THESE CARS AND A RECALL BE MADE BEFORE SOMEONE DIES!
SUDDEN FAILURE OF THE POWER STEERING SYSTEM REQUIRING COMPLETE REPLACEMENT OF THE POWER STEERING SYSTEM. ALSO DISABLES THE FORD ADVANCE TRAC SYSTEM. OCCURRED WHILE IN MOTION AT SLOW SPEED W/ MAX SPEED OF 20 MPH. THE DEALER INDICATED THAT THE COMPUTER MODULE FAILED AND REQUIRED THE WHOLE SYSTEM TO BE REPLACED. OCCURRED IN THE PARKING LOT. NOT THE FIRST INSTANCE OF SUDDEN FAILURE, BUT USUALLY STOPPING AND RESTARTING THE CAR CLEARED SIMILAR ERROR, NO OBVIOUS SIGNS OF WAR OR LEAKS/OTHER DAMAGE. PREVIOUS CORRECTABLE INSTANCES OCCURRED IN SIMILAR CONDITIONS.
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD MADE ABNORMAL SOUNDS WHENEVER THE STEERING WHEEL WAS TURNED. THE VEHICLE WAS TAKEN TO BOB TOMES FORD (950 S. CENTRAL EXPY, MCKINNEY, TX 75070) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL ASSOCIATED WITH THE VIN, AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 70,000.*DT
ON 03/31/2021 I TOOK MY 2015 EXPLORER IN FOR AN ALIGNMENT AFTER I REPLACED THE TWO FRONT STRUTS DUE TO A LOUD INTERMITTENT POPPING NOISE WHEN STEERING THE VEHICLE LEFT AND RIGHT AT LOW SPEED. THE POPPING NOISE HAS EXISTED SINCE I PURCHASED THE CAR A MONTH AGO. THE CAR WAS ALIGNED AT BILL BROWN FORD, AND I HAD THEM INSPECT THE VEHICLE TO FIND THE SOUND. THE YOUNG TECHNICIAN WAS NOT ABLE TO IDENTIFY THE SOUND, AND SAID TO BRING THE VEHICLE BACK IF IT CONTINUES. WELL, I JUST GOT HOME AND THE STEERING STILL CLUNKS. AFTER DOING EXTENSIVE RESEARCH AND THE DEALERSHIP CONFIRMING THAT IT ISN'T THE FRONT STRUTS, I AM CONCERNED THAT THE STEERING RACK IS GOING BAD IN MY CAR. AT 58K MILES I SHOULD NOT HAVE THIS PROBLEM AND I AM CONCERNED FOR MY SAFETY. WHAT HAPPENS IF IT GOES OUT ON THE FREEWAY??? I COULD GET KILLED AND CAUSE AN ACCIDENT. WAKE UP FORD!!! THIS IS YOUR RESPONSIBILITY AND YOU PEOPLE ARE PUTTING LOYAL CUSTOMERS IN HARM'S WAY. UNREAL.
MY FAMILY AND I PLANNED TO GO TO TOWN ONE DAY. THE VEHICLE WAS PARKED IN MY DRIVEWAY AT THE TIME AND ALL SEAT BELTS WERE WORKING THE NIGHT BEFORE AS MY FAMILY AND I HAD WENT TO TOWN THE NIGHT BEFORE FOR DINNER WITH OUT ANY PROBLEMS WITH THE SEATBELTS. WHEN MY DAUGHTER GOT IN THE BACK DRIVER SEAT AND ATTEMPTED TO PUT ON HER SEAT BELT IT WAS IN A LOCKED POSITION. MY WIFE AND I ATTEMPTED TO GET THE SEATBELT TO UNLOCK BUT IT WOULD NOT. I TOOK IT TO THE DEALERSHIP BILL TALLEY FORD IN MECHANICSVILLE VIRGINIA. THEY LOOKED IT OVER AND SAID THAT THE MECHANISM HAD BECAME LOCKED UP (SOMETHING I WAS ALREADY AWARE OF). AND ACCORDING TO THEM IT WOULD NEED TO BE REPLACED BECAUSE IT IS THE ONLY WAY TO UNLOCK IT. I WAS NOT IN ANY ACCIDENTS AND THE REAR SEAT BELTS THAT ARE INSTALLED ON MY FORD EXPLORER ALSO HAVE BUILT-IN AIRBAGS. MY PERSONAL BELIEF IS IT HAS TO DO WITH THE AIRBAG SYSTEM BUILT INTO THE SEATBELT WHY IT HAS BECOME LOCKED. THE DEALERSHIP EXPLAIN TO ME IT WOULD COST ME $700 TO HAVE IT REPAIRED. WHICH I RESPONDED I DIDN'T BELIEVE I SHOULD HAVE TO PAY ANYTHING CONSIDERING THAT IT IS A SAFETY DEVICE AND THE VEHICLE HADN'T BEEN ANY ACCIDENTS. MY PERSONAL OPINION IS A CAR MANUFACTURER/DEALERSHIP SHOULD REPLACE ANY BROKEN SAFETY DEVICES WITHOUT QUESTION AND WITHOUT CHARGING. ESPECIALLY WHEN IT WASN'T THE OWNER'S FAULT. TO THIS DAY THE SEAT BELT STAYS IN A LOCKED UNUSABLE POSITION WHICH LUCKILY I HAVE THIRD ROW SEATING IN MY EXPLORER SO MY CHILDREN CAN SIT IN THE THIRD ROW REAR SEATS WHER
NO POWER STEERING AND A LOUD POPPING SOUND WHEN EVER I TURNED THE STEERING WHEEL TO THE RIGHT. JUST HAD THE FRONT SUSPENSION LOWER CONTROL ARMS REPLACED AT MILEAGE OF 112477. THE FAULTY STEERING WARNING LIGHT CAME ON AND IT APPEARS THIS IS A PROBLEM FORD HAS HAD SINCE 2011 ON THE FORD EXPLORER. I HAVE READ ON THE INTERNET THIS IS NOT AN UNUSUAL PROBLEM WITH THE 2015 FORD EXPLORER, SO WHY HAS THIS ISSUE NOT BEEN REQUIRED TO BE INCLUDED IN RECALL ORDER?? I ALMOST HIT ANOTHER CAR ON A WET RAINY NIGHT AND I WAS GOING STRAIGHT. LACK OF STEERING CONTROL WHEN DRIVING 65 MPH IS A DEADLY EVENT. WILL CONTACT DEALER THAT SERVICED THE FRONT SUSPENSION TO HEAR THEIR SIDE OF THE STORY.
DOWN THE ROAD FROM MY HOUSE THE POWER TAKEOFF UNIT HAD A CATASTROPHIC FAILURE WHILE DRIVING FORWARD (ON PRIVATE DRIVE) GRINDING SOUND COULD BE HEARD COMING FROM THE UNIT IN DRIVE BUT NOT REVERSE OR NEUTRAL. MY COMPLAINT WITH THIS IS THAT THIS IS A KNOWN ISSUE WITH FORD AND THEY HAVE NOT ISSUED A RECALL, THE JERKING THAT THIS FAILURE CAUSED HAD I BEEN ON A PUBLIC ROAD/HIGHWAY GOING A HIGHER SPEED COULD OF CAUSED A MAJOR ACCIDENT THERFORE I BELIEVE THIS TO BE A MAJOR SAFETY ISSUE.
OUR AIR BAG DEPLOYMENT LIGHT STAYS ON ALL THE TIME. I TOOK THE VEHICLE TO GORDIE BOUCHER FORD IN JANESVILLE WI FOR REPAIRS. THE ENTIRE AIR BAG SYSTEM WILL NOT WORK IF THIS LIGHT IS ON. FORD KNOWS ABOUT THIS PROBLEM, IT IS WELL DOCUMENTED IF YOU SEARCH THE INTERNET. A COMMON PROBLEM THAT REQUIRES A WIRING HARNESS TO BE REPLACED DUE TO A FRAYED WIRE. THE COST TO REPAIR THIS IS $1200. I DID HAVE THE REPAIR DONE BECAUSE WITHOUT IT I WOULD HAVE NO WORKING AIRBAGS ON MY VEHICLE. THIS IS CLEARLY A SAFETY ISSUE THAT FORD IS AWARE OF AND SHOULD BE IMMEDIATELY RECALLED. I DID REQUEST THE OLD WIRING HARNESS IF THAT IS SOMETHING THAT YOU WOULD NEED TO HELP GET THIS SAFETY RECALL STARTED. I WOULD LIKE TO BE REIMBURSED FOR MY EXPENSES.
AIRBAG WARNING LIGHT ON 2015 EXPLORER CAME ON (HAS BEEN SOME TIME). TOOK TO DEALER SEVERAL YEARS AGO AND WAS TOLD IT WAS A KNOWN ISSUE, WOULD REQUIRE TRACING DOWN WIRING COSTING THOUSANDS OF DOLLARS AND WAS NOT WORTH US DOING. I DON'T UNDERSTAND HOW A DEALER (FORD) CAN DISMISS THIS SAFETY ISSUE
DEFROSTER BROKE AT 92000 MILES MID DRIVING LEAVING ME TO DRIVE WITH FOGGY WINDOWS. BLEND DOOR ACTUATOR BROKE FOR PASSENGER SIDE LEAVING HIT AIR BLOWING IN ONE SIDE COLD AIR ON THE OTHER TURBO BLEW AT 87K MILES BACK UP CAMERA DOES NOT WORK ENGINE MISFIRES AIR BAG LIGHT ON STEERING WHEEL SHAKES
FRAYED WIRING UNDER THE PASSENGER SIDE SECOND ROW SEATING. THIS IS CAUSING THE AIRBAG LIGHT TO BE ON AND WILL NOT ALLOW THAT AIRBAG TO DEPLOY IN AN ACCIDENT. FORD IS AWARE OF THE PROBLEM AND THAT IT IS A COMMON ISSUE THAT THEY DO NOT KNOW WHAT CAUSES IT. COMPLETELY UNACCEPTABLE FOR A FAMILY VEHICLE TO HAVE THIS ISSUE AND THE MANUFACTURER NOT TAKE CARE OF IT. WE DO NOT BELIEVE THIS VEHICLE I SAFE TO TRANSPORT OR HAVE PASSENGERS IN THE BACK SEAT NOW.
THE WINDSHIELD WINDOW RUBBER SIDINGS ARE BREAKING APART ON BOTH SIDES. THIS IS A SAFETY ISSUE BECAUSE THE WINDOW CAN FALL APART WHILE I'M DRIVING. THE SECOND ISSUE IS WITH A RECALL ON THE PANELS ON THE DRIVER AND PASSENGER DOORS COMING APART. THE FORD DEALER SUPPOSEDLY FIXED IT BUT THE PASSENGER PANEL IS COMING APART WHAT CAN I DO WITH RECALL THAT I WAS INFORMED HAS EXPIRED.
ON JAN 20, 2021 MY 2015 FORD EXPLORER LEFT DRIVER SIDE LOWER WINDSHIELD MOULDING PANEL FLEW OFF INTO TRAFFIC. I WAS TRAVELLING AT 45 MPH ON A WINDY DAY. I CIRCLED AROUND AND SOMEONE HAD RUN OVER IT AND SO IT WAS NOT REPAIRABLE. I HAD 96K MILES ON THE CAR. I GOT THE CAR IN 2017 AND HAVE NOT HAD WINDSHIELD REPLACED. I SAW A FEW CARS SWERVE AROUND IT BEFORE ANOTHER CAR HIT IT. THIS COULD CAUSE AN ACCIDENT.
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT ON TWO SEPARATE OCCASIONS AT START-UP, THE STEERING ASSIST FAULT-SERVICE REQUIRED MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT CALLED RONNIE WATKINS FORD, INC. (101 GEORGE WALLACE DR, GADSDEN, AL 35903) WHERE SHE WAS GIVEN AN ESTIMATE FOR THE REPAIR AND DECLINED THE OFFER. SHE THEN HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHERE THEY REPLACED THE STEERING GEAR. AFTER THE SECOND FAILURE, THE CONTACT HAD A FAMILY MEMBER DRIVE THE VEHICLE TO HER RESIDENCE WHERE THE VEHICLE REMAINED PARKED UNREPAIRED. THE CONTACT CALLED HERLONG FORD, INC. (775 AUGUSTA RD, EDGEFIELD, SC 29824) AND WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND REFERRED HER TO NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.
SUDDENLY, WHILE BACKING OUT OF A PARKING SPOT WE NOTICED A LOUD POPPING SOUND WHILE TURNING TOWARDS THE RIGHT. ON THE DRIVE HOME IT POPPED EVERY TIME WE TURNED RIGHT. AFTER TAKING IT TO OUR MAIN MECHANIC, HE INFORMED US ABOUT A STEERING GEAR / RACK AND PINION PROBLEM. MY VEHICLE HAS 90,000. I DRIVE IT MAYBE 80 MILES A WEEK. IT DOESN'T MAKE ANY SENSE FOR IT TO BE HAVING THIS EXTENT OF A PROBLEM FROM 'WEAR AND TEAR' UPON MY OWN RESEARCH I FOUND HUNDREDS OF PEOPLE WITH THE EXACT ISSUE WITH THE RACK AND PINION. ALSO LEAVING THEM DUMBFOUNDED AS TO THEIR FORD EXPLORER HAVING <110,000MI WITH A STEERING GEAR ISSUE THAT AVERAGES A COST OF $2500. THIS IS ABSOLUTELY A DANGEROUS FORD PROBLEM THAT NEEDS TO BE RECALLED AND RESOLVED IMMEDIATELY.
LOUD POPPING, CLUNKING NOISE COMING FROM PASSENGER FRONT WHEEL. STEERING BECOMES DIFFICULT TO CONTROL. MORE DOMINANT NOISE AT LOW SPEED. I TOOK THE VEHICLE TO A LOCAL ASE CERTIFIED MECHANIC. THEY INFORM ME THAT THE RACK AND PINION NEEDS REPLACED. I ONLY HAVE 71,500 MILES ON THE VEHICLE. WITHIN FURTHER RESEARCH, I HAVE FOUND HUNDREDS OF COMPLAINTS WITH THIS SAME ISSUE.
WHEN PUTTING CAR IN PARK IT WILL ALERT TRANSMISSION NOT IN PARK HAVE TO TURN CAR ON AND OFF AND ON PARK UNTIL IT FINALLY GOES IN TO PARK
I RECEIVED A LETTER STATING THAT MY CAR WAS BEING RECALLED BACK IN NOVEMBER OF 2020. I CALLED EMPIRE FORD IN NEW BEDFORD MASS IMMEDIATELY TO MAKE AN APPT TO GET IT FIXED. IT HAS NOW BEEN 2 MONTHS AND I AM STILL AWAITING AN APPOINTMENT AFTER CALLING THEM SEVERAL TIMES. THEY FIRST TOLD ME IT WAS ON BACK ORDER THE PETS, THEN A FEW WEEKS LATER THEY TOLD ME I SHOULD BRING IT IN FIRST TO SEE IF I ACTUALLY NEEDED THE PART. I TOLD THEM THERE WAS A RECALL FOR A REASON AND I WANTED THE PART CHANGED. IT WAS NOT UP TO THEM. I AM STILL AWAITING TO HEAR BACK. THEY ARE THE ONLY FORD DEALERS NEAR ME AND THEY ARE TERRIBLE. I HAVE HAD SEVERAL BAD BAD EXPERIENCES WITH THAT SHOP.
FORD EXPLORER CONTINUES TO SHUT OFF ENGINE WHILE DRIVING ON THE HIGHWAY OR FWY. THIS IS A SAFETY HAZARD FOR ME AND MY FAMILY. THE TRUCK SUDDENLY LOOSES POWER AND TURNS OFF. I HAVE TO WAIT A MINUTE THEN START ENGINE AGAIN
I'VE BEEN INFORMED THAT MY 2015 FORD EXPLORER SPORT WITH LESS THAN 60K MILES NEEDS A NEW STEERING RACK. THIS IS UNACCEPTABLE FOR A HIGHER END VEHICLE WITH LOWER MILES. VERY DISAPPOINTED AND I SEE THAT MANY PEOPLE HAVE BEEN TOLD THE SAME THING. THE PRICE OF THIS RACK IS CLOSE TO 2K.
EXHAUST ODOR SMELL INSIDE THE CABINET
WHILE DRIVING ON A LOCAL SUBURBAN STREET, MY POWER STEERING WENT OUT. IT FELT LIKE IT WAS IN A MANUAL MODE AND IT WAS EXTREMELY DIFFICULT TO GET BACK HOME.. MY TWO GRANDCHILDREN WERE IN THE CAR, AND THIS SITUATION PUT US ALL IN A DANGEROUS SITUATION. I MANAGED TO GET THE CAR TO MY FORD DEALERSHIP AND AFTER ASSESSING THE SITUATION, THEY DETERMINED THAT THE POWER STEERING RACK FAILED. THIS RESULTED IN, NOT ONLY MY LOSING THE USE OF THE VEHICLE OVER THE WEEKEND, BUT AN EXTREME BILL, OF $2107.00!
MY STEERING FAILED AS I WAS TRAVELING WITH MY GRANDKIDS ON A LOCAL SUBURBAN ROAD. IT TOOK ALL MY EFFORT TO STEER THE TRUCK BACK TO MY HOME. THIS WAS VERY DANGEROUS AS THE STEERING WOULD ALSO FREEZE AND LOCK IN ONE POSITION. I HAD IT REPAIRED AT MY FORD DEALER. TOTAL COST: $2,107.00! THIS IS A SERIOUS SAFETY ISSUE THAT THE MANUFACTURER SHOULD COVER! I HAVE 85,000 MILES ON MY EXPLORER.
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
FORD IS TAKING APPOINTMENTS FOR RECALL REPLACEMENT OF ORIGNAL RECALL PART BUT THEN WHEN YOU SHOW UP TO DEALERSHIP BEING TOLD NO IDEA WHEN PARTS WILL BE IN DUE TO COVID , RECALL NOTICE SAID THIS IS SAFETY ISSUE BUT WE ARE TOLD TO KEEP COMING BACK NEXT YEAR; SHOULD NOT THEY TELL US PRIOR TO TAKING OFF WORK AND COMING IN THAT RECALL NOTICE IS JOKE AND PLANS ARE NOT UNTIL NEXT YEAR TO POTENTIALLY FIX? FORD CORP WAS JUST AS USELESS AS FAR AS BEING PROACTIVE AND WHEN THIS CAN BE FIXED. IT SHOULD NOT BE JOB TO POLICE FORD TO SEE WHEN PARTS ARE IN AND NOT SURE WHY YOU DID NOTICE IF CAN NOT BE REPAIRED, RECALL NOTICE 20V-675. I UNDERSTAND COVID DELAYS BUT AS ESSENTIAL WORKER WHO WILL BE DRIVING THIS CAR TO WORK EVERY DAY SEEMS A CRAZY WAY TO RUN RECALL. IF IN CRASH AT LEAST I AM ON RECORD TO ALL OF YOU.
AIR BAG LIGHT CAME ON ON THE DISPLAY. TOOK IT IN FOR DIAGNOSTICS AND IT WAS DETERMINED TO BE A WIRE HARNESS THAT NEEDS REPLACING, UNTIL ALMOST 900 DOLLARS IS SPENT TO HAVE THE WIRE HARNESS REPLACED ALL AIRBAGS IN THE VEHICLE ARE INACTIVE. THIS IS AN ISSUE NUMEROUS FORD EXPLORER ISSUES FACE AND IT IS PRETTY CLOSE TO BEING HELD HOSTAGE BY FORD. SEATS AND CARPETING HAVE TO BE REMOVED FOR THE WIRE HARNESS TO BE ACCESSED, THIS IS A DESIGN FLAW AT BEST AS USERS CAN'T REALLY ACCESS IT SO HOW COULD THEY HARM THE SYSTEM? IT IS ABSURD THAT TO HAVE WORKING AIRBAGS IN OUR VEHICLE WE HAVE TO SPEND ANYTHING IF WE DIDN'T COMMIT ANY ERROR, NOR IS THERE ANY REAL PROTECTION IF IT WERE TO HAPPEN AGAIN. THIS IS QUITE A LARGE SAFETY CONCERN, I'VE SEEN COUNTLESS COMPLAINTS ONLINE WITH THIS ISSUE AND WAS TOLD BY THE SERVICE ADVISOR AT FORD 'WE HAVE PEOPLE COME IN FOR THIS ALL THE TIME'.
AIR BAG LIGHT CAME ON AROUND 58,000 MILES. GOT IT DIAGNOSED BY MAC HAIK FORD PASADENA. DEALER SAID IT WAS AN ISSUE IN THE AIRBAG WIRING HARNESS UNDER THE REAR SEATS AND FALLS UNDER TSB 16-0001. THE AIR BAGS THROUGHOUT THE CAR WILL NOT DEPLOY BECAUSE OF THIS MAJOR SAFETY ISSUE.
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE DRIVER'S SIDE DOOR PANEL DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS INSPECTED NOT DIAGNOSED. THE DOOR PANEL WAS NOT REPAIRED. THE CONTACT MENTIONED CUSTOMER SATISFACTION PROGRAM: 17N04 (FRONT DOOR TRIM PANEL REPAIR) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE WARRANTY WAS EXPIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE CUSTOMER SATISFACTION PROGRAM 17N04 HAD EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
WHEN THE CAR IS IN REVERSE THE BACK UP CAMERA MALFUNCTIONS. SOMETIMES THE PICTURE IS DISTORTED OR APPEARS BACKWARDS. FOR INSTANCE, THE CURB MAY BE ON THE RIGHT SIDE OF MY CAR, BUT APPEARS ON THE LEFT IN THE CAMERA. MORE OFTEN, THE CAMERA DOES NOT WORK AT ALL AND NO WARNING SOUNDS OCCUR FOR OBJECTS THAT MAY BE BEHIND THE CAR. THIS ISSUE IS A SAFETY RECALL IN 2019 AND 2020 MODELS. I'M EXPERIENCING THE SAME ISSUES, BUT MY YEAR HAS NOT BEEN RECALLED THAT I KNOW OF.
PTU IS LEAKING. THE FLUID IS BAD AND NEEDS SEALS INSTALLED. I SMELLED GAS AND HOT MOTOR. TYPE SMELL. THIS HAPPENED TO ANOTHER 2015 FORD EXPLORER OWNER BY FRIEND - IT WAS NOT DISCOVERED AS EARLY. THIS IS A HAZARD TO THE DRIVER. SOUNDS LIKE IT'S AN ISSUE FOR MANY EXPLORER OWNERS. SHOULD BE RECALL? WOULD I BE REIMBURSED?
AIR BAG LIGHT CAME ON AND WOULD NOT SHUT OFF..WENT TO DEALER ... IT WAS DEFECTIVE WIRING PLUG UNDER 2ND ROW SEAT...$1059.00 TO REPAIR. THE AIR BAG WILL NOT WORK WITHOUT IT. THIS IS A COMMON PROBLEM WITH MANY YEARS OF FORD EXPLORER. THEY SHOULD HAVE TO PAY FOR THE REPAIR. IT IS A SAFETY PROBLEM !!!! LIGHT STAYS ON WHETHER THE CAR IS MOVING OR NOT
VEHICLE STARTED MAKE GRINDING AND KNOCKING NOISE IN SLOW SPEED TURNS. 77,000 MILES ON VEHICLE. TOOK TO DEALERSHIP, AND WAS ADVISED STEERING RACK NEEDED REPLACEMENT. COST WOULD BE OVER $2,000, AND NOT COVERED BY WARRANTY OR RECALL. AFTER SEEING ALL THE POSTS ON THIS SITE, AND OTHERS, IT IS OBVIOUS A RECALL SHOULD HAVE BEEN ISSUED. NOT ONLY HAS THIS BEEN ONGOING IN EXPLORERS, BUT IS ALSO A MAJOR SAFETY ISSUE.
RIGHT FRONT WHEEL BEARING HAD TO BE REPLACED.
WHILE DRIVING ON THE HIGHWAY AND TOWING A TRAILER THE VEHICLE SUDDENLY LOST POWER AND DRAMATICALLY SLOWED DOWN. IT WAS ALMOST LIKE SLAMMING ON THE BRAKES. THE INFORMATION WINDOW SHOWED "TERRAIN MANAGEMENT FAULT". THE ENGINE WAS BARELY RUNNING AND WAS RUNNING ERRATICALLY. I WAS ABLE TO GET PULLED OVER AND STOPPED THE ENGINE. WHEN I TRIED TO RESTART IT THE "TERRAIN MANAGEMENT FAULT". APPEARED AGAIN AND THE ENGINE WAS AGAIN BARELY RUNNING. AFTER A FEW STOPS AND STARTS THE MESSAGE CLEARED AND THE ENGINE BEGAN TO RUN NORMALLY. THE FORD DEALER FOUND A BAD THROTTLE BODY ASSEMBLY WAS FAULTY. THE REPAIR WAS NOT COVERED UNDER WARRANTY.
STEERING FAILS WHEN MOVING AND REFUSES TO TURN ON ANY STREET. WE HAVE TO STOP, TURN THE IGNITION OFF AND RESTART THE VEHICLE TO RESUME DRIVING!
BACK UP CAMERA GOING OUT. WORKS FOR A FEW SECONDS AND J.G THE GOES BLACK.
THE DRIVER SIDE INTERIOR DOOR PANEL HAS DETACHED FROM THE DOOR FRAME AT THE TOP NEAR THE BOTTOM OF THE WINDOW.
THE PAINT ON THE HOOD OF MY CAR APPEARS TO BE 'BUBBLING' IN MULTIPLE SPOTS.
I HAVE HAD REPLACE THE STEERING RACK IN THIS CAR TWICE. ONCE AT 50K MILES AND THEN AGAIN AT 92K MILES. I HAVE OWNED A LOT OF VEHICLES AND HAVE NEVER HAD TO REPLACE A STEERING COLUMN, LET ALONE 2. RESEARCHING IT ON THE WEB IT SEEMS TO BE COMMON IN THE CAR AND VERY DANGEROUS. IT'S SO COMMON THAT THE DEALER I BROUGHT IT TO STOCKS THE PART. THAT'S SCARY! I HAVE ATTACHED MY 2 INVOICES FOR THE SAME STEERING REPLACEMENT. I'M HOPING TO AT LEAST GET REFUNDED FOR THE SECOND ONE. OR BETTER YEAT BOTH IF YOUY DECIDE THERE SHOULD BE A RECALL FOR THIS PROBLEM.
LOUD ROAD NOISE AROUND DRIVER DOOR, RUBBER SEAL DOES NOT STOP AIR AND ROAD NOISE TO INTERIOR OF VEHICLE.
WIFE DROVE TO GROCERY STORE PARKED WENT IN STORE CAME OUT TO TRUCK STARTED IT PUT IN REVERSE IN THERE WAS NO POWER STEERING. TRACTION CONTROL LIGHT IS O ABS LIGHT IS ON AND BRAKE LIGHT IS ALSO ON . VEHICLE IS NO LONGER UNDER WARRANTY. LOOKED UP THE PROBLEM ON INTERNET AND LOTS OF SAME PROBLEMS WITH THIS.
WHILE DRIVING IN WET CONDITIONS WITH THE AUTOMATIC CRUISE CONTROL ENABLED THE VEHICLE PULLS TO THE SIDES. FORDS RESPONSE IS THAT THE BRAND NEW WINTER TIRES ARE CAUSING THE SLIPPING.
THE CAR DOES NOT GO IN TO PARK. IT IS AN AUTOMATIC TRANS. YOU HAVE TO PLAY WITH THE SHIFTER FOR THE CAR TO GO INTO PARK AND SECURE THE VEHICLE.
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT WAS A CAR DEALER WHO HAD JUST PURCHASED THE VEHICLE AND WAS DRIVING AT 35 MPH. THE LEFT REAR TOE LINK SUDDENLY SNAPPED. THE VEHICLE SLIDE SIDEWAYS UNTIL THE CONTACT WAS ABLE TO STRAIGHTEN OUT THE STEERING WHEEL AND SAFELY PULL OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE LEFT REAR TIRE WAS POINTED OUTWARD. THE RIGHT REAR TOE LINK HAD ALMOST SPLIT AS WELL. THE MANUFACTURER SAID A RECALL REPAIR WAS DONE ON THE TOE LINKS LAST YEAR BUT THEY REFUSED TO REPAIR IT AGAIN. THE FAILURE MILEAGE WAS 95,446.
BOTH OF THE FRONT DOOR PANELS ARE BREAKING DOWN OFF AT THE TOP BY THE WINDOWS. DRIVER SIDE IS BAD AND THE PASSENGER SIDE IS STARTING TO BREAK! THIS VEHICLE IS TOO NEW AND WAY TO EXPENSIVE TO BE DOING THIS !!!
THE STEERING RACK AND PISTON MUST BE FULLY REPLACED. I NOTICED THE STEERING FELT A LITTLE ODD THE DAY BEFORE. I RECEIVED AN EMERGENCY WARNING WHEN I PARKED. WHEN I WAS PARKED I WAS UNABLE TO START THE VEHICLE. I HAD TO GET IT TOWED TO KOONS FORD OF BALTIMORE. NOW KOONS FORD SAYS IT WILL COST ME ROUGHLY $4000+ TO FIX THE VEHICLE, ALIGNMENT AND FEES. I'M UPLOADING AN IMAGE OF THE EMERGENCY ERROR. I'VE HAD SO MANY PROBLEMS WITH THIS VEHICLE. IF I WERE DRIVING I WOULD HAVE DIED, AND/OR KILLED SOMEBODY.
RICH FORD SERVICE MANAGER CRYSTAL SWITZER, CONFIRMED THEY HAVE DONE THIS AND ALL NOTICES FROM FORD, TBS16-0165 BECAME FORD RECALL PROGRAM 17N03 AND SUPPLEMENT #1 DATED OCTOBER 26/2017 I FILED COMPLAINTS 08/20/2015 UP UNTIL TODAY WITH, RICH FORD, FORD MOTOR CO, FORD MOTOR CO.COM, ABOUT THE CARBON MONOXIDE COMPLAINT, I HAVE BECOME; SLEEPY, SICK, NAUSEOUS, VOMITING,
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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