2013 Ford Explorer complaints

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted and the dealer had rescheduled the appointment twice. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2013 Ford Explorer. The contact stated that while operating the vehicle, the check engine warning light would remain illuminated and the vehicle would sputter and fail to properly accelerate while depressing the accelerator pedal. The vehicle was taken to an independent mechanic who diagnosed that the water pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 150,000.

Power steering failing. When turning makes loud grinding noise and gets stuck in one position and has to be jerked back to get out of a turn.

The contact owns a 2013 Ford Explorer. The contact stated while reversing, the rearview camera turned blank. The contact stated that a message to Contact Dealer was illuminated. The contact stated that the failure had been reoccurring intermittently. The dealer was notified of the failure and informed the contact of an unknown recall associated to the failure; however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 85,000.

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 15 MPH and making a turn, the steering became difficult to maneuver. There were no warning lights illuminated on the instrument panel. The vehicle was diagnosed at a local dealer as a beginning stage of power steering failure. The contact believed that the failure was related to NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 153,000. Consumer stated Ford Motor Company will not assist in fixing this issue under this recall, despite their own dealership telling them this issue is affecting the consumer's vehicle. Consumer's power steering is almost non existent at times.

The contact owns a 2013 Ford Explorer. The contact stated while reversing out the driveway at 5 MPH, the power steering rack light illuminated on the instrument panel. The contact continued to drive; however, while turning the steering wheel, the steering wheel seized and the contact slammed on the brake pedal to stop the vehicle. The vehicle was taken to a local mechanic and diagnosed with rack and pinion bracket failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 147,000.

Lost power steering and have code U3000-96

This vehicle should be part of the Ford campaign 14S06 or 15N01. The power rack and pinion has frozen and made the vehicle undrivable. The vehicle has a build date of 3/12 and the campaign lists the affected vehicles from 2011 through February 28th 2012. Ford has denied multiple attempts to get this repaired and they say the build date excludes this vehicle. We are talking about literally days apart to make it eligible. We replaced the power rack and pinion at our expense approximately 2 years ago and the same problem has reoccurred. This vehicle is unsafe to drive and we can not get it repaired outside of the Ford dealerships as the electronic power steering control module has to be re-set by Ford after a replacement. The warning message is on in red on the instrument cluster message center and the warning chime is sounding.

The contact owns a 2013 Ford Explorer. The contact stated that the steering became inoperable. The power steering assist failure message was displayed. The vehicle was taken to the local dealer where it was diagnosed that the steering system needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was not contacted. The approximate failure mileage was 146,000.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an unknown speed, the vehicle lost motive power. The contact stated that she was able to coast safely off the road and assess the vehicle. The contact stated that there was water on the ground as well as leaking from her vehicle. The vehicle was towed to an independent mechanic and remained with the independent mechanic. The contact was informed that the water pump failed and caused the engine to fail to operate as needed. The dealer and manufacturer were notified of the failure but offered no assistance. The approximate failure mileage was 127,000.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the high engine temperature warning light illuminated. The contact pulled over to inspect the vehicle and became aware that all the coolant had leaked out of the radiator. The vehicle was towed to an independent mechanic to be diagnosed and the contact was informed that the water pump needed to be replaced. The vehicle was not repaired. Neither the dealer nor the manufacturer had been notified of the failure. The approximate failure mileage was 130,000.

The contact owns a 2013 Ford Explorer. The contact stated while his wife was driving approximately 45 MPH, the steering wheel seized. The contact stated no warning light was illuminated. The contact stated that the failure occurred mostly in cold weather. The driver took the vehicle to the local dealer and made them aware of the failure. The vehicle was not repaired. The contact took the vehicle to an independent mechanic who associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 105,000.

The contact owns a 2013 Ford Explorer. The contact stated while reversing out of the driveway, the steering wheel was firm and difficult to turn. The power steering assist warning light illuminated the following day. The vehicle was taken to the local dealer and diagnosed with power steering assist failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 103,000.

What component or system failed or malfunctioned, and is it available for inspection upon request? While driving home and turning on to our street I lost control of Power Steering. Was very difficult to steer - scary. Yes available for inspection, although we have an appt to check it and repair estimate on March 10, 2022 with Cutter Ford. How was your safety or the safety of others put at risk? Scary. This is my wife's vehicle, It's a blessing that wife was not driving vehicle home from work in traffic on the H-1 freeway in Hawaii. Has the problem been reproduced or confirmed by a dealer or independent service center? There was a recall for 2013 Explorers in June 2014. Dealer Manager had denied any recall for my VIN. was not any help to , seem like he didn't care there was a recall on Ford 2013 Explorer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet, Dealer with Cutter Ford appt March 10, 2022 Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Lamp illuminated as soon as problem occurred saying " POWER STEERING ASSIST FAULT"

My REARVIEW CAMERA is faulty. When it works, the pictures are reversed. For example if a vehicle or person is coming from the left, it will show it/them coming from the right. The camera often just stops working and the screen is blank. I have seen recalls on Ford vehicles with faulty rearview cameras stating my exact symptoms yet my vehicle is not included in this recall. I have called my local dealership and Ford Customer Service, Corp. and have also been told I must wait for a recall although this same problem is identified on Ford vehicles. Please give me guidance on what I can do for my local Ford Dealer to fix this problem which has been identified by the manufacturer as a safety problem which increases the risk of a crash, which can lead to property damage or injury to people behind the car, especially small children. Thank you for your prompt attention to this very dangerous situation. I have not had a crash yet but have had many abrupt stops. Please contact me for any further questions or information.

Carbon monoxide levels in the cab. Persistent 10ppm co2 in the cab of the vehicle. Peak at 30ppm. The recall for this issue had previously been completed. 2nd issue was a valve allowed oil to infiltrate the intake which resulted in odor in the vehicle

WATER PUMP LEAK INSIDE THE ENGINE, CAUSING COOLANT AND OIL TO MIX. CAR OVERHEATS

The contact owns a 2013 Ford Explorer. The contact stated while her son was driving 45 MPH, the engine overheated. There was no warning light illuminated. The vehicle was driven home and the contact added antifreeze to the engine however, the liquid poured out. The contact had the vehicle towed to an independent mechanic to be diagnosed. The contact was provided a service date in May 2022. The contact was informed that the water pump, timing chain, and other unnamed parts needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 183,460.

There is an open recall for 2011-2013 Explorers (#14V286000) for the exact cause of the submission of this complaint. My family and other's lives were at risk when my explorer lost power steering capabilities while driving. The power steering was completely disabled almost making it impossible to navigate. The vehicle had to be towed because it was such a hazard to drive with local traffic. Upon the loss of the power steering a "power steering assist" light illuminated on the dash. The local Ford dealership noted that this was a known problem and the 2013's were actually recalled for this exact issue. Once they looked up my VIN number they noted that mine was not included even though it is textbook for the other 2013 explorers which noted the same problem that caused this recall. Ford has not been of any help and instructed I submit this complaint here. The repair is not an affordable cost to swallow when there is an open recall for the exact problem on the SAME years, but for some reason mine was not included.

Vehicle has lost ability to steer and several warning light illuminated indicating power steering problem. Diagnosis revealed the problem is a failed rack and pinion.

The contact owns a 2013 Ford Explorer. The contact stated that while driving, the power steering and advanced tract warning lights illuminated. The steering wheel failed to move. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the steering gear needed to be replaced. The vehicle was not repaired. The contact stated that failure was related to NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to NHTSA for assistance. The approximate failure mileage was 150,000.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at 35 MPH, the engine failed. The contact mentioned that there was coolant going onto the engine. The vehicle was towed to the contact's residence. The contact called the dealer to notify them of the issue. The vehicle was not repaired. No further information was available.

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 2 MPH in a parking lot, the vehicle rolled forward and power steering assist fault warning light illuminated. The contact was able to safely pull over and had to have the vehicle towed to the local dealer where it was diagnosed with needing the power steering control module replaced. The vehicle was repaired. The contact stated that she had researched online and found NHTSA Campaign Number: 14V286000 (Steering) which was similar to the failure experienced. The manufacturer had been informed of the failure however, the contact was informed that the VIN was not included. The failure mileage was approximately 130,000.

The contact owns a 2013 Ford Explorer. The contact stated that while reversing out of the driveway, the steering wheel locked up. The contact was unable to turn the steering wheel in either direction. There was no warning light illuminated. The vehicle was towed to the dealer to be diagnosed and remained at the dealer. The contact was informed that the power steering assist failed and would be an out-of-pocket expense. The contact referenced NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was contacted and notified of the failure. The contact was provided with a case number. The failure mileage was 59,800.

I was stopped in the middle median waiting to make a left turn. Once there was a gap with on coming traffic I started to make the left turn and I lost control of the vehicle, not sure what happened in the moment. Once I gripped the steering wheel to try and regain control before I jumped the curb and hit the apartment building that was in front of me I was able to park the vehicle and assess the situation. I looked down and noticed the warning light that said “Power steering fault.” I had the vehicle towed to the nearest Ford dealership and they have diagnosed the problem as needing to replace the whole “steering rack.” This is a $2300 repair. Under further investigation I have become aware that there is already a recall “14S06” for this exact problem, but due to my build date being out by a couple months my Explorer is not covered. I have read online many other experiencing the same concern I am having, and their Explorers are not covered as well. This is a huge safety concern and could cause accidents relating to injury/death. This needs to be addressed immediately!

I’ve had this recall for awhile now. I’m tired of constantly replacing tires due to this recall and improper wearing. When reaching out to dealership I’m told Covid stopped the production of the part and I need to just “deal with it and replace tires frequently /rotate them” I can’t afford 2 new tires every 6 months

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact indicated that while driving over a bump in the roadway, there was a clunking sound coming from underneath the vehicle. The cause of the failure was not determined. VIN tool confirms parts are not available. The failure mileage was 112,000.

The contact owns a 2013 Ford Explorer. The contact stated that while having routine maintenance performed by an independent mechanic, she was informed the brake pads and rotors needed to be replaced. Additionally, the suspension was compressed onto the tire. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 100,000.

The contact owns a 2013 Ford Explorer. The contact stated while driving 25 MPH and making a turn, the steering wheel inadvertently lost power steering assist functionality. There was no warning light illuminated. The contact turned off the vehicle and as he restarted it, the steering wheel regained power steering assist functionality. The contact was able to continue to drive the vehicle; however, the failure reoccurred upon starting the vehicle the next day. The contact stated that the failure had been reoccurring intermittently while driving. The contact became aware of NHTSA Campaign Number: 14V286000 (Steering). The vehicle was taken to the dealer who advised the contact that he would be responsible for the cost of the repair since the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 96,000.

The contact owns a 2013 Ford Explorer. The contact stated that while his daughter was driving at various speeds, she heard abnormal loud banging sounds coming from the rear of the vehicle. The contact stated that water had been leaking through the sunroof onto the headliner down to the driver’s side door and floorboard of the vehicle. The contact stated that the failure had damaged the sunroof motor. The contact replaced the sunroof motor himself; however, the failure reoccurred. The contact also stated that the master power door switch keypad on the driver’s side door had been blinking continuously and had been draining the battery. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 20,000.

While on the highway July 2021 a red warning light flashes, I didn’t get to see exactly what it said, it went away. Shortly after that I stopped at a Walmart service location off the highway, but by then the light wasn’t on and the mechanic said “they don’t do anything regarding engines”. Then about a week later it flashed again then I was ready and able to take a picture (attachment #1) it said “engine coolant over temperature”. I called several repair shops and dealerships and had gotten a few estimates (attachment #2). One place added a lot of coolant (Grease Monkey) and that seem to get me going and I didn’t see the light again until about 3 to 4 weeks later. Then my husband and I had to start checking my coolant level daily to see if more coolant had to be added which most times it did. The high cost for repair - is in getting to the water pump - which I’m being told by at least 4 people can take 11 to 12 hours of labor. One repair place said “I may be better off by getting rid of the SUV”. I previously had a 2003 Ford Explorer (original owner) kept it for 10 years then upgraded to a 2013 Ford Explorer (original owner) and thought I could do the same, however costly problems started in 2021. Ford is aware of all of the water pump related issues and should have a recall and/or make repairs free of charge. This has been apparently going on for 10+/- years. In October 2021 once while on a rural highway in Colorado about 30 minutes from home my car ran hot and stalled on me

The contact owns a 2013 Ford Explorer. The contact stated while driving, the speedometer failed to provide the vehicle's speed. Additionally, the steering wheel became difficult to turn. The contact stated that the power steering assist message was displayed. The vehicle was not taken to a local dealer to be inspected. The manufacturer was informed of the failure and informed the contact that the VIN was not included in a recall. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The failure mileage was approximately 108,000.

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 45 MPH, the power steering became inoperable. The steering fault warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure and referred the contact to NHTSA. The approximate failure mileage was 135,000.

Driving on freeway interchange from one freeway to another am alarm went off that my steering had faulted out. The steering wheel was almost impossible to turn and I nearly hit the retaining wall. Vehicle was almost uncontrollable.

The contact owns a 2013 Ford Explorer. The contact stated while making a right turn at 15 MPH, the power steering assist warning light was illuminated, and the steering wheel seized. The contact was able to park on the side of the road. The contact stated he turned off the vehicle 3-5 times until the warning light turned disappeared, before continuing to drive to his residence. The contact is called LaFayette Ford, Inc. (5202 Raeford Rd, Fayetteville, NC 28304, (910) 424-0281) & Crown Ford (256 Swain St, Fayetteville, NC 28303: (910) 600-6598) and made them aware of the failure. The contact stated that in September 2021, he experienced the failure for a second time. The contact took the vehicle to Crown Ford and was informed that the brakes needed to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 117,000.

See the Recall report.

I came out of Lowes and got into my vehicle and when I tried to back it out, I could not turn my wheels and the message on the instrument panel stated, "Power Steering Assist Fault". I shut of my engine and restarted the Explorer and after a few seconds I was able to steer my vehicle. I am afraid to drive the Explorer because I have two car seats in the car that carry two children. My Explorer was made in the Chicago plant in March of 2013, but my vin number appears not to be included in the ones to be covered.

The contact owns a 2013 Ford Explorer. The contact stated they had taken their vehicle to a local dealer for a crack in the water pump which the dealer repaired, After the repair, the contact noticed a burning abnormal odor when turning on their heat from their a/c unit, which caused the contact and his passenger to become light-headed and dizzy. The contact drove to a local hospital where it was confirmed that the reason for the symptoms was due to high level of carbon monoxide levels. The contact called the local dealer about the abnormal odor but the dealer informed the contact they would not be able to fix the issue and inform the contact to reach out to the manufacturer for the failure. The contact decided to take the vehicle's independent mechanic who diagnosed the failure as small oil leaks around the engine that contribute to the odor coming into the interior of the vehicle. The vehicle was not repaired. The manufacturer was made of failure. The failure mileage was approximately 129,000.

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 60 MPH, the steering wheel became difficult to turn. The contact pulled over and restarted the vehicle however, the vehicle failed to regain steering functionality. The contact stated that the All-Terrain System and Forward Collision warning lights were illuminated. The vehicle was towed to a local mechanic and the contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and the contact was informed that the VIN was not included in the recall. The failure mileage was approximately 94,000.

The contact owns a 2013 Ford Explorer. The contact stated that upon starting the vehicle, the power steering assist fault warning message would appear on the instrument panel. The contact also stated that excessive force was needed to steer the vehicle while driving at various speeds. The contact took the vehicle to a dealer where they confirmed that the electrical power steering was defective. The contact was informed that his vehicle was not included in NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure and confirmed that the VIN was not included. The vehicle had yet to be repaired. The failure mileage was approximately 152,000.

Right rear brake caliper has failed twice. Tire shop diagnosed problem both times. We’ve replaced the caliper and brakes on the car the first time and are in the process of getting parts to fix again Started hearing loud popping noise from front end and now we have a grinding noise when turning steering wheel. When driving the vehicle the steering catches when turning right or left causing it to feel like it isn’t stable. The car feels like it wanders on straight stretches and you have to fight the steering. Husband diagnosed rack and pinion. Problem now is we can’t get parts

The Power steering failed on my 2013 Explorer XLT. I Brought my vehicle to my local Ford dealership service center: Corwin Ford Reno 3600 Kietzke Ln, Reno, NV. 775-329-8800. The service representative told me that the vehicles core steering had an internal failure and that it would take up to 2 months to get the parts and cost $3,173.39 to affect the steering repair. I asked and was told that Ford has over 1,300 of these specific steering units on back order. This tells me that they not only burned through their reserve supply of that part, but that they also have a demand for 1,300 more ! This is an obvious safety issue which has rendered my Explorer un-drivable. If the failure had occurred at high speed the consequences could have been grave! Apparently, I'm not the only one experiencing this specific issue. In my opinion, the steering was inadequately engineered, resulting in premature failure. My Explorer is my wife's daily driver. It has never been taken "off road" or subjected to any other duress. It is strictly a city/highway vehicle. After contacting Ford (Case No. CAS-34220695-K8P5P6 CRM:0222477) and voicing my concern, All that they offered was to expedite the parts request. I am 63 years old and have owned 16 automobiles, 9 have been Fords. Never have any of them required any service to the steering mechanism, much less a total failure of that system. Ford has an obvious problem with this part and I should not be required to pay over $3,000.00 to correct their engi

Electric power steering inop. POWER STEERING ASSIST FAULT displayed.

The contact owns a 2013 Ford Explorer. The contact stated while driving at various speeds, the steering wheel became difficult to turn and with an abnormal sound. The contact stated no warning light was illuminated. The contact stated she was able to drive to her residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 130,000. Vehicle has been sold.*JB

I have been having problem with my emergency brakes , the brake light system is present and i have took it to brake check and they inspected it and they said everything look good i have had this problem for several months

The contact owns a 2013 Ford Explorer. The contact stated that while his wife was driving approximately 55 MPH, the vehicle was jerking. The contact stated that the vehicle lost power steering assist before the driver lost control of the vehicle. The traction control warning light was illuminated along with the service power steering message displayed. The driver sustained injuries to her arm however, no medical attention was provided. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 188,000.

The contact owns a 2013 Ford Explorer. The contact stated that after starting the vehicle and moving to the passenger seat, he smelled a strong gasoline odor. There were no warning lights illuminated. The vehicle was not diagnosed. The contact stated that the failure persisted. The contact looked under the gasoline tank and saw gas leaking onto the floor. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 13V227000 (Fuel System, Gasoline) because the VIN was not included. The contact contacted a second dealer - Don's Ford (5712 Horatio St, Utica, NY 13502) who confirmed that the information of the previous dealer. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 120,000.

I drive a 2013 Ford Explorer Limited 4WD. While driving to the store last week I entered a roundabout when suddenly the wrench icon showed on my dash with a message display that read, "terrain management fault." The car would not accelerate even when I pressed the pedal all the way to the ground. My momentum took me out of the roundabout where I pulled over in a parking lot. As I put the car in park It begin to shake in idle. I turned the engine off and waited a few seconds then tuned it back on. The car drove just fine after that for about two days then this incident happened again twice in one day. I took the vehicle to the local ford dealership and they said they could not get the issue to present again so there was nothing that they could do. I took the car back home and it has happened a few more times. This is a total of about 7 times in the past 3 weeks and Ford cannot help remedy this issue. These incidents have put my family in dangerous situations. When researching online I found multiple accounts of this same issue. According to online forums it looks like it may be a problem with the throttle body.

All doors sporadically do not unlock. Sometimes it one sometimes it’s two sometimes it’s three. The back doors locked and will not unlock with the key fob, the indoor lock controls, or manually attempting to unlock the doors. The rear doors cannot be opened from the outside or inside when the locking mechanisms stop working. It poses a large risk when there are children in the car. And the front doors can be opened from the inside when the locking mechanisms stop working. It seems as though the locks start to act up when the weather is below 60°F. It is so sporadic that we can’t risk to take our family or children anywhere as we have to maneuver them out of car seats to get them out through front doors instead. I have taken our vehicle into our local Ford dealer for inspection upon which they stated that a specific component wasn’t working and it needed to be replaced, although that’s not the case considering how sporadic the locks are. They work when it’s warm and usually during the spring and summer, but all of a sudden when it’s below 60° they only want to work every so often. They should be a safety recall considering when people can’t get out of their car it poses a large risk. There are no warnings for this happening, and I don’t believe that the Ford dealership is even aware of what causes this as I’ve seen on many online forums that a lot of Ford owners have this problem. This has been going on since we purchased our car in June 2020

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 45 MPH, the steering wheel became difficult to turn. The contact stated there was no warning light illuminated. The vehicle was towed to a local dealer where it was diagnosed with needing the rack and pinion replaced. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 99,000.