Page 12 of 24 · complaints 551–600 of 1,198

2011 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Steering
Filed Mar 19, 2019163,505 milesDC

SINCE SATURDAY, MARCH 16, 2019 THE "POWER STEERING ASSIST FAULT" MESSAGE COMES ON THE DASHBOARD SCREEN EVERY TIME I START THE CAR (2011 FORD EXPLORER LIMITED) AND I AM UNABLE TO STEER THE CAR. THE CAR IS PARKED IN A GARAGE. PREVIOUSLY, WHEN THIS HAPPENED I WAS ABLE TO TURN THE CAR OFF AND THE FAULT WOULD CLEAR, HOWEVER NOW THE FAULT STAYS ON AFTER EVERY RESTART AND THE STEERING WHEEL DOES NOT MOVE.

Steering
Filed Mar 5, 2019144,992 milesCA

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING 40 MPH, THE POWER STEERING FAILED. WHILE DRIVING OFF THE FREEWAY RAMP, THE CONTACT HAD TO USE MORE STRENGTH THAN USUAL TO STEER THE VEHICLE. THE CONTACT PULLED THE VEHICLE OVER TO THE SHOULDER, WAITED A FEW SECONDS, AND DROVE HOME. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER WAS NOT CONTACTED DUE TO FULL WAITING LISTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 144,992.

Steering
Filed Mar 4, 2019132,000 milesIN

I STOPPED AT A GAS STATION TURNED OFF THE CAR, PUMPED GAS, THEN STARTED THE CAR TO LEAVE AND THERE WAS NO POWER STEERING.

Power Train
Filed Feb 21, 201970,128 milesPA

SECOND (2ND) OCCURRENCE. VEHICLE AS BACKED INTO DRIVEWAY AND PARKED WEDNESDAY FEBRUARY 20,2019. THURSDAY FEBRUARY 21, 2019 AT APPROXIMATELY 7:00 AM, IT WAS OBSERVED THE THE VEHICLE HAD ROLLED BACKWARDS APPROX. 13 FEET ON ITS OWN. VEHICLE WAS LOCKED AND TRANSMISSION WAS IN PARK. APPROXIMATELY 7:15 AM IT WAS OBSERVED THAT THE ROLLED APPROXIMATELY 16 INCHES MORE WITH THE BACK BUMPER RESTING AGAINST THE WALL. THIS EVEN IS DOCUMENTED WITH PICTURES. FIRST (1ST) OCCURRENCE VEHICLE WAS PARKED NOSE FIRST IN DRIVEWAY ON FEBRUARY 11, 2019. FEBRUARY 12, 2019 AT APPROXIMATELY 8:00 AM, MY WIFE HAD ASKED IF WE HAD MOVED THE VEHICLE FORWARD BECAUSE THE FRONT OF VEHICLE WAS ALMOST TOUCHING THE WALL. THE VEHICLE WAS LOCKED AND IN PARK. THE WEATHER ON BOTH OCCURRENCES WAS SNOW THEN RAIN. UNABLE TO ATTACH PHOTOS DUE TO FILE SIZE.

Steering
Filed Feb 14, 2019365,000 milesPA

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING FAILED AFTER THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). SHULTS FORD OF HARMARVILLE (1300 GULF LAB RD, PITTSBURGH, PA 15238) ONLY REPROGRAMMED THE COMPUTER, BUT HAD NOT REPLACED THE STEERING RACK. SIX MONTHS LATER, THE STEERING RACK FAILED. THE DEALER WANTED THE VEHICLE OWNER TO BE RESPONSIBLE FOR THE STEERING REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. *TT CONSUMER STATED STEERING WENT OUT, VEHICLE ALMOST HIT 2 PARKED CARS BEFORE COMING TO A STOP. *JB

Steering
Filed Feb 10, 201990,000 milesOH

DRIVING 70 MPH ON A HIGHWAY THE SERVICE POWER STEERING IMMEDIATELY LIGHT CAME ON AND SERVICE TERRAIN MANAGEMENT SYSTEM LIGHT AS WELL. I HAD NO POWER STEERING.

Steering
Filed Jan 23, 2019190,000 milesTN

MY WIFE STARTED GETTING THE CODE ON HER DISPLAY THAT THE POWER STEERING WAS AT FAULT! THEN IT WOULD RESET AND WORK, THIS HAPPENED A COUPLE OF TIMES! WE WERE OUT TO EAT AND GO IN THE VEHICLE AND STARTED HOME. WHEN THIS HAPPENED AGAIN WHILE GOING DOWN THE HIGHWAY! I WAS ABLE TO GET IT TO THE SIDE OF THE ROAD AND HAD TO HAVE IT TOWED FROM THERE!

SteeringCrash
Filed Jan 16, 2019100,000 milesOH

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING 65 MPH AND ATTEMPTING TO MAKE A TURN, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE VEHICLE CONTINUED TO DRIVE FORWARD. THE VEHICLE RAN OFF THE ROADWAY, WHICH CAUSED THE FRONT PASSENGER SIDE WHEEL AND TIE ROD TO FRACTURE. THERE WERE NO INJURIES. THE VEHICLE WAS DRIVEN TO BEECHMONT FORD (LOCATED AT 600 OHIO PIKE, CINCINNATI, OH 45245, (513) 752-6611) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Steering
Filed Jan 16, 201931,000 milesCA

WHILE DRIVING ON HIGHWAY 80 NEAR DONNER PASS IN CALIFORNIA THE "TRACTION CONTROL UNAVAILABLE" LIGHT CAME ON WITH "CHECK POWER STEERING" LIGHT. STEERING WHEEL RESISTANCE INCREASED AS IF POWER STEERING WAS BEGINNING TO FAIL. ABOUT 15 MINUTES LATER WHILE DRIVING IN A SNOWSTORM THE RED "SERVICE POWER STEERING IMMEDIATELY" LIGHT CAME ON AND THE POWER STEERING TOTALLY FAILED MAKING CONTROLLING THE VEHICLE EXTREMELY DIFFICULT. THE FACT THAT THIS FAILURE COULD HAPPEN AT ANY TIME AND IN MY CASE DURING WHITE OUT WINTER CONDITIONS IS INCREDIBLY DANGEROUS AND I FELT LUCKY TO NOT TO HAVE GOTTEN INTO AN ACCIDENT AS A RESULT. I HAVE READ SO MANY REPORTS OF THIS SAME POWER STEERING FAILURE AND AM SURPRISED THAT NO RECALL ACTION ON THIS VIN HAS BEEN INITIATED. CONTACTED FORD DEALERSHIPS WHO SAY THAT SINCE NO "ERROR" CODE IS PRESENT THEY WILL NOT CORRECT OR REPAIR THE ISSUE. HOPEFULLY THE NHSTA WILL FINALLY INITIATE A RECALL BEFORE SOMEONE DIES FROM THIS PROBLEM.

Engine
Filed Jan 7, 2019104,000 milesGA

MY 2011 FORD EXPLORER ONLY HAS 104K MILES. IN OCTOBER OF 2018 THE CAR REPEATEDLY SHUT OFF WHILE DRIVING HOME FROM WORK WITH NO INDICATION THAT ANYTHING WAS WRONG. THE NEXT DAY IT HAPPENED AGAIN, WHEN I GOT IT TO FINALLY TURN BACK ON THE CHECK ENGINE LIGHT CAME ON. I TOOK IT IN TO BE CHECKED AND WAS TOLD THE ANTIFREEZE HAS SPILLED INTO THE ENGINE AND WE WOULD NEED TO REPLACE THE ENTIRE ENGINE! I BOUGHT THIS CAR BRAND NEW AND HAVE HAD NUMEROUS PROBLEMS INCLUDING THE STEERING LOCK RECALL AS WELL AS NEEDING THE RADIATOR REPLACEMENT IN THE FIRST 3 MONTHS OF MY PURCHASE. ALSO, NO INDICATION PRIOR TO THOSE INCIDENTS EITHER! I CURRENTLY HAVE THIS CAR SITTING IN MY DRIVEWAY AND NO ANSWERS FROM FORD. THE COST TO FIX IS OVER 6K! I NOTICED A RECALL BEING ISSUED FOR THIS PROBLEM, HOWEVER MY MODEL CAR IS NOT INCLUDED! THIS SHOULD INCLUDE ALL FORD VEHICLES.

Steering
Filed Jan 5, 201992,741 milesFL

I WAS LEAVING TO WORK AND THE STEERING WAS HARD .THE CAR WAS STATIONARY , IT MARKED POWER STEERING ASSAULT.IM PREGNANT AND I'M AFRAID TO CRASH WHILE DRIVING.

Engine
Filed Jan 1, 2019100,000 milesKS

WAS DRIVING THE CAR AND AS SOON AS WE PULL IN THE PARKING LOT THE ENGINE LIGHT CAME ON AND THE CAR WON'T MOVE. IT WAS TOWED TO FORD MECHANIC AND THEY SAID THE WATER PUMP WAS FAULT WHICH MADE THE COOLANT TO ENTER THE ENGINE HENCE MESSING UP THE ENGINE AND I NEEDED TO REPLACE THE ENGINE. IT COST ME ARMS AND LEGS TO FIX THE ENGINE. FORD NEED TO RECALL WATER PUMP FAILURE WHICH IS LEADING TO COSTLY FIXING OF THE ENGINE. THE ROOF WAS ALSO LEAKING AND THE WATER WAS DRIPPING THROUGH BACK SEAT BELT. TODAY I WAS PULLING OFF THE PARKING THE POWER STEERING FAULT LIGHT CAME ON , AND IT WAS HARD TO TURN THE STEERING . THIS CAR HAS A LOT IF PRBLEMS .

Steering
Filed Dec 27, 201862,960 milesWV

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE THE CONTACT WAS ATTEMPTING TO STEER OUT OF A PARKING SPACE, THE POWER STEERING FAILED AND "POWER STEERING FAULT" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO MOSES FORD INC (2001 MACCORKLE AVE, ST ALBANS, WV 25177) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,960.

Steering
Filed Dec 26, 201883,000 milesWV

THE POWER STEERING FAILED CAUSING THE STEERING TO BECOME DIFFICULT ALMOST RESULTING IN A CAR CRASH

Steering
Filed Dec 18, 201884,000 milesPR

WHILE DRIVING IN THE HIGHWAY THE STEERING SYSTEM SUDDENLY LOCKED, MAKING VERY DIFFICULT TO CHANGE DIRECTION. THIS HAPPENED SUDDENLY AND WE WERE CLOSE TO AN ACCIDENT.

Structure › Body
Filed Dec 15, 2018101,000 milesFL

WHEN IT RAINS, THE RAIN COMES IN THE TRUCK AND SEEPS THROUGH THE SEATBELTS, THE FRONT PASSENGER INTERIOR HANDLE, THE TWO LIGHTS IN THE TOP OF THE TRUCK (ABOVE THE CONSOLE), THE STERIO IN THE BACK, THE PASSENGER SIDE UNDER THE DASHBOARD, THROUGH THE TRIM OF THE WINDOWS ON DRIVER AND FRONT PASSENGER SIDE, AND INSIDE THE SUNROOF (YES, THE WINDOWS AND SUNROOF IS CLOSED). THIS HAPPENS IF THE TRUCK IS SITTING IN DRIVEWAY, AND WHEN DRIVING. MY GUESS IS THAT SOMETHING WAS NOT PROPERLY SEALED WHEN THE TRUCK WAS BEING MADE.

Structure › Body
Filed Dec 13, 201880,000 milesNV

TOOK TO A SHOP BECAUSE OF WATER IN REAR AREA COMING FROM SEAT BELTS. GOT TOLD THAT THE WELDS AROUND THE REAR HATCH MOUNTS ARE BAD AND KNOWN FOR MESSING UP. DEALER WOULD NOT FIX AND TOLD ME TO TAKE TO A COLLISION SHOP TO GET FIXED ON MY OWN DIME.

Steering
Filed Dec 13, 2018145,000 milesSC

POWER STEERING INTERMITTEDLY FAILS AT DIFFERENT TIMES. SEEMS TO HAPPEN EARLY WHEN THE CAR IS USED. THIS OCCURS WHEN THE CAR IS IN MOTION AND STEERING BECOMES REALLY HARD.

Steering
Filed Dec 11, 2018158,000 milesIL

POWER STEERING FAILURE. HAS HAPPENED WHEN STATIONARY AS WELL AS WHEN MOVING. STEERING IS LOCKED AND STEERING WHEEL CANNOT BE TURNED WITHOUT CONSIDERABLE FORCE.

Structure › Body
Filed Dec 9, 201883,000 milesFL

I HAVE LEAKS THROUGH THE SEAT BELTS ON MY THIRD ROW. MY CAR HAS A MILDEW ODOR FROM THESE SO IT HAS BEEN HAPPENING FOR A WHILE. I HAD CARMAX FIX A LEAK THAT I NOTICED IN 2016 BUT NOW 2 YEATS LATER IT IS REALLY BAD. I LOOKED UP ONLINE POSSINLE FIXES AND FOU D HUNDREDS OF OWNERS WITH THE SAME ISSUE AND NO FIX. FORD IS VERY DIFFICULT TO DEAL WITH FOR THE REPAIR. PLEAS LOOK INTO THIS FAULTY ISSUE AND REQUIRE A WELDING FIX ON THE SEEMS BY FORD. SEEMS ALL INFORMATION I HAVE FOUND WITH THE ISSUE IS WITH THE NEW EXPLORER BODY STARTING WITH MY 2011 YEAR. LEAK OCCURS QHEN IT RAINED OR WHEN CAR IS WASHED. IT IS SO MUCH WATER THAT WE CURRENTLY CAN NOT USE THE THIRD ROW SEATONG AS A SEAT. IT IS CONSTANTLY WET.

Exterior Lighting
Filed Dec 6, 201869,000 milesTX

THE SAFETY HAZARD LIGHTS BUTTON DOES NOT WORK. UNABLE TO TURN HAZARD LIGHT ON. BUTTON IS COMPLAINED ABOUT IN MANY ONLINE FORMS FOR DYING OR JUST NOT WORKING.

Air Bags
Filed Dec 4, 201870,000 milesME

AIR BAG LIGHT CAME ON RANDOMLY AND WILL NOT SHUT OFF.

Engine
Filed Nov 29, 201871,000 milesNC

WE WERE TRAVELING I-26 FROM SC BACK INTO NC AFTER THANKSGIVING. MY CAR DINGED AND SAID COOLANT TEMP WAS TOO HIGH. THANKFULLY I WAS RIGHT AT A REST AREA AND IMMEDIATELY PULLED IN AND TURNED OFF THE CAR. TRIED ADDING COOLANT AND IT POURED OUT THE BOTTOM. HAD MY EXPLORER TOWED TO MY MECHANIC. TURNS OUT THE WATER PUMP BLEW. IN MOST CASES A WATER PUMP REPLACEMENT IS NOT A BIG DEAL. EXCEPT WHOEVER DESIGNED THIS ENGINE WAS NOT THINKING BECAUSE THE WATER PUMP IS INSIDE THE ENGINE. SO EVEN TO REPLACE THE WATER PUMP (A PART COSTING LESS THEN $200), THE LABOR MAKES IT AT CLOSER TO $1500. BUT, ALSO, BECAUSE THE WATER PUMP IS INSIDE THE ENGINE, WHEN IT BLEW, COOLANT AND WATER WENT INTO MY ENGINE CAUSING ENGINE FAILURE, MEANING THE WHOLE ENGINE NOW NEEDS TO BE REPLACED. SO A CAR WITH 71,000 MILES ON IT NEEDS A WHOLE NEW ENGINE BECAUSE OF A WATER PUMP. I AM THANKFUL I WAS IN A POSITION TO PULL OVER IMMEDIATELY, BECAUSE IF THE ENGINE HAD GONE OUT ON THE BUSY INTERSTATE, THAT COULD HAVE BEEN A TERRIBLE CRASH. IF A WATER PUMP CAN CAUSE ENGINE FAILURE, THAT IS NOT A CAR I WANT TO BE IN WITH MY CHILDREN. DANGEROUS NOT ONLY TO US, BUT TO OTHERS TRAVELING NEAR US. FORD NEEDS TO RETHINK THIS DESIGN. NOT ONLY IS IT COSTLY TO REPAIR, BUT MORE IMPORTANTLY IT CAN BE VERY DANGEROUS.

Fuel/Propulsion System
Filed Nov 29, 201872,000 milesNJ

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, A STRONG ODOR OF NATURAL GAS WAS DETECTED COMING FROM THE AIR VENTS. WHEN THE CONTACT EXITED THE VEHICLE, THE ODOR WAS ALSO NOTICED AROUND THE PERIMETER OF THE VEHICLE. IN ADDITION, ALL THE WINDOWS WERE FOGGY. THE CONTACT STATED THAT THE FUEL ODOR WAS STRONGER WHEN THE HEAT WAS ACTIVATED. THE VEHICLE WAS TAKEN TO LESTER GLENN SUBARU (1501 RTE 37 W, TOMS RIVER, NJ 08755, (888) 785-0675) WHERE THE CONTACT WAS INFORMED THAT THE O-RING INSIDE THE FUEL LINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.

Steering
Filed Nov 29, 2018114,163 milesTN

TACKATA RECALL VEHICLE LOST POWER STEERING WHILE DRIVING DOWN A CITY STREET. UNKNOWN REASON FOR LOSS OF STEERING. EXTREMELY DANGEROUS AND FORD SAYS THEY CANNOT DO ANYTHING FOR THIS VEHICLE. THERE ARE RECALLS FOR THIS PROBLEM AND FOR THE SAME YEAR MODEL.

Steering
Filed Nov 28, 2018192,000 milesTN

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING WARNING INDICATOR FLASHED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), BUT THE CONTACT DID NOT RECEIVE A NOTIFICATION. THE DEALER INDICATED THAT THE PART FOR THE REPAIR WAS NOT AVAILABLE. THE DEALER ALSO STATED THAT THE FAILURE WAS RELATED TO THE RECALL PERTAINING TO THE E-PASS GEAR AND THE STEERING RACK ASSEMBLY NEEDING TO BE REPLACED. THE CONTACT WAS WAITING ON JOHNSON CITY FORD (207 PRINCETON RD, JOHNSON CITY, TN 37601, (423) 282-3000) TO RECEIVE THE PART FROM THE MANUFACTURER AS THE RECALL CAMPAIGN HAD BEEN APPLIED TO THE VEHICLE SINCE MAY 29, 2014. THE CONTACT WAS NOT INFORMED WHY THE RECALL REPAIR WAS NOT PERFORMED BEFORE THE VEHICLE WAS PROVIDED AS A TRADE IN FROM HONDA KINGSPORT (2217 E STONE DR, KINGSPORT, TN 37660, (423) 358-2519). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 192,000. PARTS DISTRIBUTION DISCONNECT.

Steering
Filed Nov 27, 2018141,989 milesGA

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE POWER STEERING SEIZED WHILE DRIVING 65 MPH. THE CONTACT SLOWED THE VEHICLE DOWN AND WAS ABLE TO PULL OVER TO THE ROAD SHOULDER. THE CONTACT WAS ABLE TO SLOWLY DRIVE THE VEHICLE HOME. THE CONTACT CALLED FIVE STAR FORD STONE MOUNTAIN (3800 US-78, SNELLVILLE, GA 30039, (470) 552-0862) AND WAS INFORMED TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 141,989.

Steering
Filed Nov 26, 2018CA

TAKATA REPORT. THIS IS TO REPORT THAT MY VEHICLE IS GOING THROUGH A SIMILAR AS OTHER VEHICLES. THE STEERING LOCKS IN PLACE AND I AM UNABLE TO MOVE THE STEERING WHEEL AT ALL. I DID SOME RESEARCH AND I AM NOT THE ONE WITH THIS ISSUE. AN ACCIDENT COULD OF EASILY HAPPEN BECAUSE OF IT.

Steering
Filed Nov 5, 201899,000 milesNY

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING 55 MPH, THE SERVICE TRAC AND SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT IT BECAME DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. ADDITIONALLY, THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING); HOWEVER, THE FAILURE RECURRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.

Steering
Filed Nov 3, 2018TX

POWER STEERING WENT OUT A SECOND TIME. MORE THAN JUST A LOSS OF POWER STEERING....BASICALLY CANNOT STEER AT ALL. WAS 'FIXED' BY FORD IN 2015....BEYOND DANGEROUS.LIFE THREATENENING PROBLEM NEVER FIXED...REALLY?I CAN BE REACHED AT (XXXXXX). PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Power Train
Filed Nov 1, 201871,240 milesTX

I WAS TURNING OUT OF MY ALLEY AND THE CAR HAD NO POWER. WHEN I TRIED TO ACCELERATE NOTHING HAPPENED. I HAD AN ORANGE WARNING LIGHT WITH A WRENCH COME ON THE DASHBOARD. I TURNED THE CAR OFF AND THEN BACK ON AND THERE WAS NO WARNING LIGHT AND NO ISSUE WITH THE ACCELERATION. DEALERSHIP COULDN'T FIND A PROBLEM BUT THIS ISSUE IS ALL OVER THE INTERNET AND THERE IS A RECALL FOR IT BUT NOT FOR MY VIN NUMBER OR YEAR.

Fuel/Propulsion System
Filed Oct 30, 201864,000 milesVA

CAR ONLY HAS 64K BUT HAS STARTED LEAKING FUEL, ESPECIALLY WHEN THE FUEL TANK IS FULL. FUEL LEAK APPEARS TO BE NEAR RIGHT REAR WHEEL AND DANGEROUSLY CLOSE TO EXHAUST PIPE. REPAIR SHOP ESTIMATES $1000 TO REPLACE FUEL PUMP.

Air Bags
Filed Oct 25, 2018122,000 milesNJ

TAKATA RECALL AIRBAG LIGHT IS ON AND WILL NOT TURN OFF. IT IS ON ALL THE TIME WILL NOT SHUT OFF

Electrical System
Filed Oct 25, 2018110,000 milesOH

EXPERIENCING INTERMITTENT CONNECTION IN THE ELECTRIC POWER STEERING GEAR. CAUSES A LOSS OF THE MOTOR POSITION SENSOR SIGNAL RESULTING IN A SHUT DOWN OF THE POWER STEERING ASSIST.

Electrical System
Filed Oct 23, 201829,416 milesOH

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE AIR CONDITIONER/HEATING UNIT FAILED CAUSING THE WINDOWS AND THE WINDSHIELD TO BE UNABLE TO DEFROST. THE VEHICLE WAS TAKEN TO THE DEALER (AUTONATION FORD NORTH CANTON, 5900 WHIPPLE AVE NW, NORTH CANTON, OH 44720, 1-877-346-8338) WHERE IT WAS DIAGNOSED THAT 1 OF THE 4 MOTOR BLENDERS FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED AT A DISCOUNTED RATE BUT APPROXIMATELY ONE YEAR LATER THE FAILURE REOCCURRED WHERE ANOTHER 1 OF THE 4 MOTOR BLENDERS FAILED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE SECOND MOTOR BLENDER WAS REPLACED. THE VEHICLE WAS REPAIRED AND COVERED UNDER AN EXTENDED WARRANTY PROGRAM PURCHASED BY THE CONTACT. THE VEHICLE WAS REPAIRED HOWEVER THE CONTACT WAS CONCERNED THAT THE OTHER 2 MOTOR BLENDERS IN THE VEHICLE WOULD ALSO FAIL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 29,416. *TT *JB

Steering
Filed Oct 10, 201889,000 milesMA

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO YORK FORD, INC. (LOCATED AT 1481 BROADWAY, SAUGUS, MA 01906, (781) 231-1945) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 89,000. THE VIN WAS NOT AVAILABLE.

Structure › Body
Filed Oct 9, 2018NY

NOTICED SERIOUS WATER LEAK IN REAR TIRE STORAGE COMPARTMENT. ANALYSIS INDICATED WATER PENETRATING FROM CRACKS IN THE MACHINE WELDS AT THE CORNERS OF WHERE THE ROOF LINE MEETS THE BACK TAIL GATE AS WELL AS THE STAMPED MACHINE WELDS AT THE TWO LIFT GATE HINGES. CREATED MOLD PROBLEM WHEN TIRE COVER AND SPONGE PAD BECAME SOAKED. CONCERNED RUST AT THE CORNERS, HINGES AND TIRE COMPARTMENT WILL EVENTUALLY GIVE WAY.

Engine
Filed Oct 9, 201865,000 milesMA

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE VALVE COVER WAS ALLOWING OIL TO TRAVEL THROUGH A TUBE INTO THE AIR FILTER. THE DEALER (TOWNSEND SALES AND SERVICE, 340 MAIN ST, TOWNSEND, MA 01469) STATED THAT FORD REDESIGNED THE VALVE COVER, WHICH WOULD ELIMINATE THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

Unknown or Other
Filed Oct 8, 2018MA

SYNC 2 PROBLEMA EL RADIO SE FRIZA LOS MAPAS TARDAN EN ABRIR EL LA CMARA DE REVERSA SE ENCIENDE CORRIENDO FUNCIONA ALGUNAS VECES Y OTRAS NO EL RADIO SE APAGA Y SE ENCIENDE A MENUDO SIN RAZN ALGUNA.

Unknown or Other
Filed Oct 3, 20185 milesIL

INSIDE OF CAR FILLS UP WITH EXHAUST FUMES WHEN DRIVING

Fuel/Propulsion System
Filed Sep 30, 201875,000 milesWV

MY VEHICLE PRODUCES UNBEARABLE SMELL THAT GETS INSIDE THE CABIN WHENEVER THE RPM REACHES 3500 AND HIGHER AND IF THE VEHICLE IS IN LOW GEAR AND DRIVING UP HILL AND ALSO WHEN VEHICLE IS IDLE AND YOU RAVE UP TH ENGINE. THE SMELL THAT GETS INSIDE THE CABIN COULD MAKE ONE PASS OUT UNLESS WE ROLL DOWN THE WINDOWS COMPLETELY TO LET A LOT OF FRESH AIR INSIDE. I WENT THE DEALERSHIP WHICH I BOUGHT THE VEHICLE FROM THE FIRST MONTH AND THEY INSPECTED THE CAR AND GOT BACK TO ME THAT THIS ISSUE HAS BEEN ALREADY RESOLVED BEFORE I HAD BOUGHT THE CAR AND ITS FIXED ALREADY BUT ITS NOT I'VE DRIVING THE CAR NOW FOR ABOUT 5 MONTHS AND VERY CAUTIOUS WITH IT AS WHENEVER THE INCIDENT HAPPENS I FEEL VERY DIZZY BY THAT SMELL. SO THE ISSUE NEVER BEEN FIXED AS MY VIN NUMBER DOES NOT HAVE A RECALE WHEN I CHECKED IT ON THE NHTSA AMD IN ORDER FOR THE ISSUE TO BE FIXED BIN HAS TO BE RECALED LIKE OTHER SIMILAR EXPLORERS WITH THE SAME ISSUE. MOST OF THE OLDER MODES OF POLICE INTERCEPTORS EXPLORERS HAD RECALLS FOR SAME ISSUE. SOMEONE PLEASE ADVICE ME ON HOW I CAN GO ABLUT THIS TO GET SOME RESOLUTION.

Steering
Filed Sep 25, 2018100,000 milesGA

ELECTRIC POWER STEERING ASSIST SYSTEM INTERMITENTLY FAILS UPON START-UP OF THE VEHICLE CREATING A "POWER STEERING FAULT' WARNING MESSAGE IN THE DRIVER INTERFACE SYSTEM. AFTER TURNING OFF THE VEHICLE AND RESTARTING IT AFTER 30 SECONDS, THE POWER STEERING SYSTEM CONTINUES TO FAIL. THE FAILURE ALSO CONTINUES WHILE THE VEHICLE IS IN MOTION. FAILURE CAUSES A SHUTDOWN OF THE POWER STEERING ASSIST CAUSING DIFFICULTY OF CONTROL AND STEERING AT LOW SPEEDS, INCREASING THE LIKLIHOOD OF A CRASH. FAILURE OF THE POWER STEERING SYSTEM ALSO CREATES A CASCADING FAILURE IN THE ADVANCED TRACTION CONTROL SYSTEM, ALSO RESULTING IN A WARNING MESSAGE AND REDUCED SAFETY. THIS PROBLEM IS EXTREMELY SIMILAR TO THE PROBLEM DESCRIBED IN NHTSA CAMPAIGN NUMBER 14V286000 AND FORD RECALL NUMBER 14S06. UPON SEARCHING FOR THIS VIN HOWEVER, IT APPEARS THAT FORD HAS NOT INCLUDED THIS SPECIFIC VEHICLE UNDER THE RECALL EVEN THOUGH IT HAS EXHIBITED THE SAME PROBLEMS.

Engine
Filed Sep 18, 201877,802 milesNJ

I WAS DRIVING DOWN THE HIGHWAY THEN ALL OF THE SUDDEN THE TRUCK OVERHEATED AT 65 MPH I GOT OFF AT THE NEXT EXIT AND STOP THE TRUCK NEXT THING I NOTICE IS SMOKE COMING FROM THE HOOD THEN I CALL A TOW TRUCK TO GO TO A LOCAL SHOP NOW THE MECHANIC SAY I NEED A NEW ENGINE,I DONT HAVE THE MONEY TO PAY FOR A NEW ENGINE AND THE LABOR THE TRUCK IS NOT EVEN PAY OFF YET, UNBELIEVABLE, NOW THAT I READ UP ON THIS THIS HAPPEN TO MANY OTHER PEOPLE THIS IS A COMMON PROBLEM THAT HASN'T BEEN RECALL YET SMH

Vehicle Speed Control
Filed Sep 17, 2018105,000 milesAL

VEHICLE EXPERIENCES UNINTENDED SUDDEN DECELERATIONS - WHEN DRIVING AT NORMAL SPEEDS THE VEHICLE WILL COAST TO A STOP, REGARDLESS OF THE AMOUNT THE GAS PEDAL IS DEPRESSED. TROUBLE CODES INDICATE THIS IS A COMMON PROBLEM DUE TO THE THROTTLE BODY ACTUATOR BEING FAULTY. DESPITE FORD EXTENDING THE WARRANTY FOR MULTIPLE OTHER VEHICLES WITH THE SAME ENGINE AND THROTTLE BODY, THEY DID NOT COVER THE EXPLORERS.

Structure › Body
Filed Sep 14, 2018118,000 milesVA

WHEN I PURCHASED THIS VEHICLE TWO YEARS AGO I NOTICED A WATER LEAK WHICH RAN DOWN THE 3RD ROW SEAT BELTS. I CONTACTED MY DEALER AND THEY WEREN'T GOING TO COVER THE REPAIR, BUT AFTER SOME HELP FROM MY SERVICE ADVISER THEY COVERED MOST OF IT. NOW, 2 YEARS LATER, IT IS LEAKING AGAIN AND WORSE. MY PASSENGER SIDE FRONT SEAT FLOORBOARD FILLS WITH WATER WHEN IT RAINS. WATER IS ALSO LEAKING FROM THE HEADLINER AND DRIPPING ON THE ELECTRONICS IN THE CENTER INSTRUMENT PANEL. AND THE LEAK AT THE 3RD ROW SEAT BELTS IS BACK. RESEARCH INDICATES THAT IT IS THE SUNROOF CAUSING THE PROBLEM. FORD SAYS THAT THEY DON'T HAVE A RECALL SO IT WILL NOT BE COVERED BY THEM. I'M FURIOUS THAT SUCH AN EXPENSIVE CAR WOULD HAVE THIS RECURRING ISSUE AND FORD TURNS A BLIND EYE. THERE ARE REPORTS ALL OVER THE INTERNET OF PEOPLE WITH THE SAME PROBLEM. IT IS NOT AN UNKNOWN ISSUE, JUST ONE THAT IS NOT BEING ADDRESSED BY FORD.

Air Bags
Filed Aug 24, 2018CO

THE AIR BAG LIGHT KEEPS COMING ON AND STAYING ON FOR NO REASON . I FEEL THIS IS REALLY A SAFETY ISSUE SINCE THE AIR BAGS WONT INFLATE IF LIGHT IS ON AND I HAVE RESEARCHED THIS MATTER AND THERE HAS BEEN SEVERAL COMPLAINTS FROM OTHER OWNERS WHO OWN THIS VEHICLE.

Steering
Filed Aug 20, 201889,000 milesNJ

POWER STEERING FAILURE WHILE IN MOTION

Steering
Filed Aug 20, 2018AL

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WHILE DRIVING AT AN UNKNOWN SPEED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE COASTED UNTIL THE FAILURE CORRECTED ITSELF. THE FAILURE RECURRED WHILE DRIVING OUT OF THE DRIVEWAY. THE CONTACT CONTINUED TO DRIVE UNTIL THE POWER STEERING RETURNED. THE CONTACT STATED THAT THE FAILURE ALSO OCCURRED WHILE PARKING THE VEHICLE. THE VEHICLE WAS TAKEN TO MULLINAX FORD OF MOBILE (7311 AIRPORT BLVD, MOBILE, AL 36608, (888) 241-4640) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS UNKNOWN.

Structure › Body
Filed Aug 13, 2018122,000 milesME

DRIVING ABOUT 65 MILES PER HOUR ON THE HIGHWAY, PASSENGER SIDE WINDSHIELD TRIM FLEW OFF THE CAR INTO TRAFFIC BEHIND ME (NO PREVIOUS DAMAGE, NOR LOOSENESS ETC.). WHEN WE STOPPED TO SEE WHAT HAPPENED, REALIZED THE DRIVER'S SIDE HAD ALSO COME LOOSE, BUT WAS STILL ATTACHED TO THE VEHICLE.

Unknown or Other
Filed Aug 13, 201890,000 milesME

OFTEN WHEN I ACCELERATE QUICKLY, AND EVERY TIME I ACCELERATE WHEN GOING UP HILL THERE IS A HORRIFIC SMELL FROM THE EXHAUST AND IT FILLS THE INSIDE OF THE CAR. THIS HAS BEEN GOING ON SINCE I BOUGHT THE CAR IN THE BEGINNING OF 2017, AND STILL OCCURS TO TODAY (8/13/18).

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 Ford Explorer → · Every Explorer year → · How the figures are calculated →