2002 Ford Explorer complaints

I'VE OWNED THE VEHICLE FOR APPROX. 10 MONTHS. THE VEHICLE HASN'T STARTED 7 DIFFERENT TIMES. I'VE HAD MINOR HESITATIONS WHEN ACCELERATING FROM AN IDLE. THE VEHICLE HAS FELT LIKE IT WAS GOING TO STALL SEVERAL TIMES WHEN COMING TO A STOP OR ACCELERATING FROM A STOP. THE HORN, ON OCCASION, HAS NOT MADE THE PROPER SOUND. THE DOOR LOCKS DO NOT ALWAYS LOCK OR UNLOCK WITH THE REMOTE. I'VE HAD A BURNING SMELL EMINATING FROM VENTS WITH HEAT ON. I'VE BEEN TO THE DEALERSHIP, JIM KEIM FORD, 3+ TIMES, HAD A DIAGNOSTIC EXAM DONE, HAD THE FORD FLIGHT RECORDER INSTALLED TO ATTEMPT TO REGISTER PROBLEMS. NOTHING EVER FOUND. I'VE DOCUMENTED EVERYTHING FROM THE TIME OF THE INITIAL PROBLEM, JUST WENT THROUGH THE DISPUTE SETTLEMENT BOARD AND HAVE BEEN AWARDED A REFUND OF MONEY OR REPLACEMENT OF VEHICLE. DOCUMENT EVERYTHING AND DON'T GIVE UP!!*AK

VEHICLE HAS A RESONANCE HUMMING/RINGING NOISE COMING FROM THE REAR DIFFERENTIAL THAT INCREASES WITH SPEED. ALSO HAS WHAT APPEARS TO BE SLIGHT DRIVETRAIN VIBRATION AS WELL. THIS PROBLEM WAS ALSO NOTED IN AN EDITORS REVIEW OF THE 2002 EXPLORER FOR EDMUNDS. REAR DIFFERENTIAL WAS REPLACED IN MAY 2003, BUT THE PROBLEM HAS PERSISITED. WAS TOLD BY THE REAR END TECHNICIAN AT THE FORD DEALER THAT IT WAS BEING CAUSED BY THE GEARS NOT MESHING PROPERLY. APPEARS TO BE A DEFECT.*AK

I PURCHASED MY '02 EXPLORER NEW. FROM THE BEGINING THE SAME PROBLEM PERSISTS. WITH YOUR FOOT ON THE BRAKE, IF YOU PLACE THE VEHICLE IN PARK AND REMOVE YOUR FOOT FROM THE BRAKE THE VEHICLE WILL ROLL FOWARD APPROX 1-2 FT. IT CONCERNS ME. THERE HAVE BEEN MANY INSTANCES WHEN PURCHASING FUEL THAT I HAVE NEARLY ROLLED INTO A PEDESTRIAN FROM A DEAD STOP. I HAVE ASKED THE DEALER ABOUT THIS PROBLEM ONLY TO BE TOLD IT IS NOMAL FOR THIS VEHICLE. I DON'T THINK ANY VEHICLE SHOULD MAKE THAT PRONOUNCED A ROLL WHEN REMOVING YOUR FOOT FROM THE BRAKE. *AK

VIBRATION AND DRONE/ROAR SOUND AT SPEEDS OF 64MPH AND GREATER. 4 ATTEMPTS MADE TO REPAIR, PROBLEM STILL EXISTS. REAR END ASSEMBLY REPLACED AS WELL AS TWO AXLE SHAFTS AND DRIVE SHAFT REINDEXED. *AK

NOTED "CLICKING" NOISE WHEN WHEEL TURNED AT SLOW SPEED, ASSUMED CV JOINTS WERE GOING BAD. HOWEVER, DEALER SAID THAT LUG NUTS WERE LOOSE, AND WHEN TIGHTENED THE NOISE STOPPED. WHAT IS NOTABLE IS THAT THE WHEELS HAVE NEVER BEEN OFF, SO THIS CONDITION ORIGINATED AT THE FACTORY. DEALER SAYS OWNER AT FAULT AND CHARGED FOR THE REPAIRS. OWNER SAYS THIS A FACTORY DEFECT AND A SIGNIFICANT SAFETY ITEM AND INSIST IT BE COVERED UNDER WARRANTY. AT IMPASS.*AK

THE CONSUMER WAS SLOWLY MERGING WHEN THE GAS PEDAL HAD GOTTEN STUCK AND THE SPEED INCREASED. THE CRUISE CONTROL WAS NOT ON. THE BRAKES DID NOT STOP THE VEHICLE FROM DRIVING FORWARD. THE CONSUMER SHIFTED TO REVERSE BUT THAT DIDN'T STOP THE VEHICLE UNTIL IT HIT THE VEHICLE IN FRONT. LATER I LIFTED THE GAS PEDAL UP WITH MY FOOT.

I OWN A 2002 FORD EXPLORER XLS AND THE BACK LIFT GATE HATCH HAS BROKEN ON BOTH SIDES AND COULD CAUSE INJURY IF FALLS ON EITHER ME, MY DAUGHTER, OR ANYONE ELSE WHO OPENS THE GLASS HATCH. WITH THE SIDE THAT IS NOW BROKEN IT IS PUTTING A LOT OF STRAIN ON MY HINGES WHERE CONNECTS TO THE CAR AND IS PULLING MY GLASS OFF AND HAS DENTED MY CAR. *NLM PE04045_PCO

PROBLEMS WITH REAR GLASS HATCH SUPPORTS. *MR THE VEHICLE WAS TAKEN TO THE DEALER ON 4 OCCASIONS TO RECTIFY THE PROBLEM. *TS *JB IT ALSO FELL ON WIFE'S HEAD BUT NO INJURY. ON 3RD OCCASION (1/02), LT STRUT DETACHED AGAIN AND STRUCT GLASS AND SHATTERED GLASS. DEALER REPLACED "ENTIRE" LIFTGATE ASSEMBY. FAILURE MILEAGE WAS AROUND 5,000 MILES. OWNER GAVE PERMISSION TO RELEASE INFO TO MFR. OWNER WILL CK. DESIGN VERSION OF LIFTGATE DURING REPLACEMENT. 061704_PCO PE04045.PCO

CONSUMER STATES WHILE PARKED VEHICLE JUMPED INTO GEAR AND ROLLED DOWN A HILL.*AK

MY HUSBAND WAS DRIVING HOME AND THE CAR STARTED ACCELERATING ON ITS OWN. THE GAS PEDAL WAS STUCK AND HE TRIED BRAKING AND IT WOULD NOT STOP. HE EVEN TRIED THE EMERGENCY BRAKE AND IT WOULD NOT STOP. IT FINALLY POPPED UP AND STOPPED. HE WAS VERY FRIGHTENED BY THE INCIDENT. WE HAVE TWO SMALL CHILDREN AND HE REFUSED TO LET THEM RIDE IN IT AGAIN. THEN NEXT DAY WE TRADED IT IN ON A NEW CAR AT A HUGE LOSS TO US. I NOW FIND OUT THAT FORD HAS THIS PROBLEM AND REFUSES TO DO ANYTHING ABOUT IT. THE RUG DID NOT CATCH IT WAS NOWHERE CLOSE TO IT. THEY WON'T DO ANYTHING UNTIL MANY PEOPLE DIE AND THEY GET SUED. PLEASE INVESTIGATE THIS BEFORE OTHERS ARE HURT. *NLM

4 FAILURES OF THE TRANSMISSION. COMMON PROBLEMS HAVE BEEN MISS SHIFTS FROM 2-3 AND 3-4, DELAYED SHIFTS FROM 2-3 AND 3-4, AND SEVERELY HARD SHIFTS IN ALL GEARS. TRANSMISSION HAS BEEN REBUILT TWICE AND REPLACED ONCE. FORD HAS BOUGHT THE VEHICLE BACK AFTER ARBITRATION UNDER THE LEMON LAW. THE VEHICLE ALSO HAS SEVERE PROBLEMS WITH THE REAR DIFFERENTIAL AND RIGHT HALF SHAFT. I HAVE HAD 6 TOTAL FAILURES OF THE REAR END. WARNING SIGNS HAVE BEEN A WHINE FROM THE RIGHT REAR THE GROWS LOUDER OVER TIME AND THEN A VIBRATION IN THE RIGHT REAR. FORD KNOWS OF THESE PROBLEMS AS THEY HAVE ISSUED MAINTENANCE INSTRUCTIONS TO THE SERVICING DEALERS OF THE ORDER OF REPAIR ATTEMPTS TO BE MADE. A RECALL MAY IN ORDER. *NLM

REPEATED FAILURE OF ABS SYSTEM ON 2002 FORD EXPLORER. ABS HAS BEEN REPAIRED 5 TIMES SINCE JANUARY 2002. LATEST FAILURE INCLUDED WATER IN REAR DIFFERENTIAL WITH NO KNOW REASON. FAILURE OF ABS HAS BEEN REAR SENSOR CABLE AND ONCE A COMPUTER MODULE. LATEST DATE SHOWN. *NLM

NAR 06/19/2003. *MR THERE IS A RECCURRING PROBLEM WITH THE BRAKES ON THE CONSUMERS 2002 FORD EXPLORER. THE SERIES OF INCIDENTS OCCURRED NOV 2, 2002, FEB, 2003, MAY 5, 2003, AND THE LAST TIME WAS MAY 17, 2003 TO DATE. IT IS EVIDENT TO THE CONSUMER THAT THERE IS AN CONSISTENT PROBLEM AND NEEDS TO BE FIXED. THE DEALERSHIP CAN'T SEEM TO FIND THE SOURCE OF THE PROBLEM. PLEASE DO FURTHER INVESTIGATIONS. *CB THE CONSUMER STATED WHEN HE APPLIED THE BRAKES T HE VEHICLE ACCELERATED AND CONTINUED TO MOVE FORWARD *JB

HIGH PITCH WHINNING NOISE IN REAR END OF 2002 FORD EXPLORER. DEALER SAYS REAR DIFFERENTIAL GEARS HAVE DEFECT AND I HAVE TO PAY $1200. BECAUSE WARRANTY EXPIRED! *NLM

THE ACCELERATOR CABLE BROKE WHEN PUSHED SHARPLY TO GET AROUND A HAZARD. CAR WAS ONLY NINE MONTHS OLD. *NLM

DRIVER SIDE DOOR WILL NOT CLOSE. CONSUMER WOULD HAVE TO CLOSE DOOR 4-5 TIMES TO LOCK DOOR. *AK

CONSUMER TOOK VEHICLE IN TO THE DEALER FOR REGULAR MAINTENANCE, AND AND DEALER INDICATED ROTORS WERE WARPED. CONSUMER INDICATED THAT VEHICLE WAS NO LONGER UNDER WARRANTY, SO HE HAD TO PAY FOR THIS. VEHICLE ONLY HAD 18,000 MILES. *AK

ON ONE OCCASION THE VEHICLE EXPERIENCED SUDDEN ACCELERATION, AND THE SECOND OCCASION, WHILE DRIVING AT HIGHWAY SPEED THE VEHICLE ALL OF A SUDDEN SHUT DOWN. *MR *TS *JB

THIS WAS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT WAS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MOUNTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT. THE CONSUMER'S VEHICLE EXPERIENCED THE SAME FAILURE, HOWEVER THE VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN THE RECALL. *JB PE04045.PCO

WHEN THE CONSUMER ATTEMPTED TO ACCELERATE, THE THROTTLE BECAME STUCK IN THE IDLE POSITION. *JB

ON JUNE 1ST, 2003 I HAD THE REAR GLASS HATCH OF MY 2002 FORD EXPLORER OPEN BRIEFLY TO REMOVE GROCERIES. MY DAUGHTER WAS IN REAR 3RD SEAT. I STEPPED BACK FROM VEHICLE TO ASSIST DAUGHTER IN GETTING OUT AND GLASS IN REAR HATCH EXPLODED (WITHOUT BEING TOUCHED OR MOVED). I WAS HIT BY GLASS SHARDS AND IF I HAD NOT JUST STEPPED BACK, THE 4 X 6 METAL ATTACHMENT WOULD HAVE HIT ME IN THE HEAD AS IT IS ATTACHED TO THE VEHICLE ONLY BY THE GLASS AND DEFROST CABLES. MY DAUGHTER WAS SHAKEN BUT FORTUNATELY NOT HIT BY THE EXPLODING GLASS. A NEIGHBOR ACROSS THE STREET HEARD THE EXPLOSION AND THOUGHT IT WAS A GUN SHOT. GLASS SHARDS/PIECES WERE STREWN THROUGHOUT OUR 3 CAR GARAGE, SOME LANDING ON THE TOP OF OUR OTHER VEHICLE PARKED NEXT THE EXPLORER. THE LOCAL DEALER TOLD US IT WAS A MANUFACTURER'S DEFECT BUT AS THERE WAS NOT A RECALL ON THIS PARTICULAR AREA, THEY WOULD NOT BE 100% RESPONSIBLE FOR THE COST OF REPLACEMENT AS WE WERE 2,000 MILES OUT OF OUR WARRANTY. FORD COMPANY IN DEERBORNE, MI THREATENED TO REVOKE ANY ASSISTANCE AS WE "DID NOT SEEM APPRECIATIVE" OF THE 80% THE LOCAL DEALERSHIP OFFERED. WE STRONGLY FEEL THIS IS A SAFETY ISSUE (NOT A WARRANTY ISSUE) THAT FORD SHOULD BE ACCOUNTABLE FOR. THIS TYPE OF GLASS EXPLOSION COULD SERIOUSLY INJURE OR KILL SOMEONE. *NLM PE04045.PCO

AIR BAG SERVICED 3X, BUT AIR BAG LIGHT CONTINUED TO ILLUMINATE. DEALER REPAIRED A LOOSE WIRE CONNECTION, DELETED A CODE IN HISTORY AND REPAIRED THE PASSENGER SIDE WIRING HARNESS. *TT

1. ENGINE STALLS ERRATICALLY WHEN UNDER ACCELERATION IE: WHEN ENTERING FREEWAY, ETC. FORD ACKNOWLEDGES THE PROBLEM, STATES DOES NOT KNOW HOW TO FIX IT. 2. BRAKE FAILURE IN STOP AND GO TRAFFIC. VEHICLES CURRENTLY HAS LESS THAN 10,000 MILES ON THEM. BOTH HAVE SAME PROBLEMS. *NLM

AIRBAG LIGHT WAS STAYING ON. DEALERSHIP STATES THEY DEACTIVATED THE AIRBAG SYSTEM AS THEY INDICATE NO REPAIR IS AVAILABLE AT THIS TIME. THE CONNECTOR IS GETTING MOVED AROUND AND THE PINS ARE BEING SPREAD CAUSING POOR CONTACT DRIVERS SIDE. *NLM

I BOUGHT A 2002 EB EXPLORER IN JULY 2002 AND HAVE BEEN HAVING CHRONIC TRANSMISSION PROBLEMS SINCE OCT/NOV 2002. THE TRANSMISSION SHIFTS BETWEEN 2-3 AND 3-4 ARE ROUGH AND IT JERKS INTO GEAR. THE FIRST TIME INTO THE DEALER, THEY "VERIFIED" MY CONCERN AND DID ABOUT $1,000 IN REPAIRS. IT WAS OK FOR ABOUT 3 WEEKS AND STARTED AGAIN. IT HAS GRADUALLY GOTTEN WORSE, AND THE DEALER CLAIMS THEY CAN NOT FIND A PROBLEM. THEY HAVE UPDATED AND REPROGRAMMED THE SYSTEM MANY TIMES, AND NOTHING HELPS. I AM NOW ON MY THIRD TRIP TO THE DEALER FOR THIS. WITH ALL OF THE COMPLAINTS AND FORD'S SERVICE BULLETINS THAT LIST THE EXACT PROBLEMS I AM HAVING, I DO NOT UNDERSTAND WHY FORD IS NOT DOING SOMETHING ABOUT THIS!! *JB

HATCH WINDOW EXPLODED AND SHATTERED UPON ROUTINE CLOSING. HAD CAR INTO DEALER 3 PREVIOUS TIMES TO REPAIR HATCH, THE STRUT HAD BROKE OFF ON THE LEFT SIDE EACH TIME. EACH TIME THEY REPAIRED OR REPLACED THE STRUT AND SAID IT WOULD BE FINE. THIS TIME THE STRUT DID NOT JUST BREAK OFF THE WHOLE WINDOW EXPLODED AND LEFT CUTS ON THE CONSUMERS HANDS AS WELL AS GLASS IN HER MOUTH AND ON HER HEAD. *NLM PE04045.PCO DOB IS 06/02_061704_JF

DEFECTIVE 2002 FORD EXPLORER FRONT STABILIZER BAR - SINCE I HAVE PURCHASED THIS VEHICLE, THE FRONT STABILIZER BAR HAS BEEN REPLACED TWICE, FIRST ON 4/15/02, AND AGAIN ON 5/6/03. I HAVE NOTICED THAT NHTSA HAS ASKED FORD TO RECALL EARLIER MODELS OF THIS VEHICLE FOR THIS SAME DEFECT, AND I AM CONCERNED THIS COULD BE A SAFETY ISSUE, ALTHOUGH THE SERVICING DEALER HAS NOT INDICATED IT COULD BE. *JB

WHILE DRIVING 45 MPH THE RIGHT REAR WHEEL LOCKED UP. THE DEALER WAS NOTIFIED AND SAID THE WHEEL BEARING SEIZED. *NLM

REAR WINDOW/HATCH, INCLUDING HYDRAULICS AND STEEL FRAME EXPLODED WHILE I WAS DRIVING MY 2002 FORD EXPLORER. GLASS AND DEBRIS FLEW ABOUT 15' BEHIND MY CAR AND WAS ALL THE WAY UP TO THE FRONT SEATS. THANKFULLY I WAS ALONE IN THE VEHICLE. SOMEONE SITTING IN THE MIDDLE OR BACK SEATS WOULD HAVE BEEN HURT. A BABY IN A REAR-FACING CAR SEAT MIGHT HAVE BEEN BLINDED, OR WORSE.

I HAVE HAD MY VEHICLE INTO THE FORD DEALER FOR THE SAME PROBLEM AT LEAST 4 TIMES WITH NO SUCCESS IT IS STILL UNDER MANUFACTURER WARRANTY AND IS A 2002 FORD EXPLORER. *NLM

MY 2002 FORD EXPLORER SOMETIMES STALLS WHEN STARTING MY VEHICLE. IT HAS ALSO HESITATED AND ACTS LIKE IT IS STALLING WHEN DRIVING. THIS HAS HAPPENED ON MORE THAN ONE OCCASION, I HAVE ALMOST BEEN HIT FROM THE SIDE WITH 4 SMALL CHILDREN IN MY CAR WHEN IT HAS DECIDED TO HESITATE. *NLM

THE VEHICLE WAS ON ITS FOURTH REPAIR FOR REAR THE GLASS LIFT GATE, THE BRACKET DOOR FAILED TO STAY UP. *JB *JB

THE AIR BAG LIGHT ILLUMINATED ON THE DASH BOARD. *JB

TRANSMISSION ON 2002 FORD EXPLORER 4.0 LITER SLIPS AND OR JERKS AT TIMES. AT TIMES UPON ENTERING A INTERSECTION THE TRANSMISSION WILL SLIP AND THEN SEVERAL SECONDS LATER THE TRANSMISSION WILL JERK INTO GEAR. ON 03/04/03 WE HAD A CLOSE CALL UPON ENTERING THE INTERSECTION WHEN THIS SITUATION OCCURRED. THIS PROBLEM CONTINUES IN SPITE OF TAKING THE VEHICLE INTO FORD NUMEROUS TIMES. *JB

THE VEHICLE ROLLED BACK, WHEN THE CONSUMER TOOK HIS FOOT OFF THE BRAKE. THE VEHICLE DID NOT STOP ROLLING UNTIL THE CONSUMER PLACED HIS FOOT BACK ON THE BRAKE. THE TRANSMISSION WAS REPLACED. *JB

WHEN THE BRAKES WERE APPLIED, THE VEHICLE SURGED FOWARD INTO ONCOMING TRAFFIC. *JB

TWO PROBLEMS. THERE IS A STRONG ROTTEN EGG SMELL IN MY EXPLORER. I HAD THE VEHICLE CHECKED WHILE UNDER WARRANTY, BUT WAS TOLD THERE WAS NO PROBLEM. SINCE THE WARRANTY EXPIRED THE SMELL HAS BECOME STRONGER. I HAD IT CHECKED, AND THE FORD SERVICE DEPARTMENT SAID IT WOULD COST $600 TO REPAIR. THE OTHER IS A SHIMMY AT 40 MILES PER HOUR. THE SERVICE DEPARTMENT JUST ROTATED AND BALANCED MY TIRES. I HAD THIS DONE A MONTH EARLIER AND IT DID NOT SOLVE THE PROBLEM. THE VEHICLE STILL SHIMMIES BADLY AT 40 MPH. *NLM

THE VEHICLE'S TAILGATE GLASS EXPLODED WHILE THE CONSUMER ATTEMPTED TO CLOSE IT. THE DEALER WAS NOTIFIED. *NLM BROKEN LIFTGATE GLASS AND WIPER MOTOR AND ARM WERE REPLACED. THERE WERE SQUEAKS WHEN GOING OVER BUMPS. SWAY BAR BUSHINGS REPLACED. IGNITION SWITCH HARD TO INSERT KEY AT TIMES. CYLINDER AND TUMBLER REKEYED. BOTTOM DOOR MOLDING (PASSENGER SIDE) PEELING OFF. RUBBER GROMMET ON ANTENNA BASE OFF. RESECURED RUBBER GROMMET FOR ANTENNA BASE. *TT PE04045_PCO

INTERIOR REAR VIEW MIRROR IS DEFECTIVE. THE IMAGE IS BLURRED, MORE SO AT NIGHT WITH HEAD LIGHTS OR STREET LIGHT ON. TOOK TO FORD DEALER THREE TIMES: 1ST TIME THEY SAID NOTHING WAS WRONG, 2ND TIME THEY SAID THEY HAD TO ORDER THE PART, 3RD TIME THEY SAID THEY REPLACED IT BUT THE PROBLEM STILL EXIST. I DO NOT KNOW WHAT I HAVE TO DO TO GET THIS DISTRACTING AND POSSIBLY SAFETY DEFECT FIXED.*JB

LETTER FROM LANDY JOHNSON, III (CA) CONCERNING BRAKE SYSTEM FAILURE. CONSUMER REQUESTED A FULL REFUND. *JB......*AK

THE DOORS WERE NOT PROPERLY SEALED WHICH COULD HAVE RESULTED FROM DEBRIS ON THE ROAD/WEATHER CORRODING THE DOOR. THE MANUFACTURER AND DEALERSHIP WERE AWARE OF THE PROBLEM, BUT DID NOT HAVE A REMEDY. *JB....*AK

THE TRANSMISSION SLIPPED. FORD RECOMMENDED A REPLACEMENT WITH A REBUILT TRANSMISSION. THE VEHICLE WAS OUT OF WARRANTY. SCC *JB

THE AIR BAG LIGHT ILLUMINATED ON THE DASH BOARD. *JB

IT WAS DURING THE FAST FREEZE WHEN THIS INCIDENT TOOK PLACE. WE WENT FROM 45 DEGREES TO 20 DEGREES WITH IN 2-3 HOURS. IT WAS RAINING AT FIRST THEN SWITCHED TO ICE & SNOW. WE PUT THE 2002 FORD EXPLORER IN 4X4 DRIVE DUE TO THE WEATHER CONDITIONS. AS WE WERE ENTERING THE EXPRESS WAY WE LOSS CONTROL OF THE TRUCK ONLY GOING 28 MILES PER HOUR. WE SPUN OUT OF CONTROL AND HIT THE GUARD RAIL. IT WAS AS THOUGH WE HAD NO 4X4 DRIVE. WE CALLED THE POLICE TO GET A ACCIDENT REPORT FOR OUR INSURANCE. WE THEN TOOK THE TRUCK A WEEK LATER TO MARTIN BUICK TO FIX THE BODY DAMAGE TO THE LEFT SIDE OF THE TRUCK. THEY TOOK THE TRUCK TO LASKO FORD ACROSS THE STREET TO WORK ON THE 4X4 SYSTEM. THEY TOOK THE CLUTCHES OUT AND DRAINED THE TRANSMISSION FLUID. THEY FOUND DAMAGE TO THE CLUTCHES. THESE PARTS WERE BLACKENED AND GLAZED OVER. THEY SAID THAT THIS LOOKS LIKE WEAR AND TEAR FOR THIS TRUCK AND THAT THE TRUCK WAS NOT MAINTAINED. WE REGULARLY CHANGED FLUIDS AND THE MANUAL STATES THAT THE TRUCK DOES NOT NEED MAINTENANCE UNTIL 150,000 MILES. I ASKED HOW COULD A NEW TRUCK HAVE SO MUCH DAMAGE TO THE 4X4 AND THEY SAID THAT IT MUST HAVE BEEN IN 4X4 WHEEL DRIVE FOR A LONG TIME. I KNOW AND SO DO MY PASSENGERS THAT THIS IS NOT TRUE. THE DASH BOARD ALWAYS INDICATED 2 WHEEL DRIVE NOT 4X4 UNLESS I PUT IT IN 4X4. THE AUTOMATIC 4X4 NEVER TURNED ON THE 4X4 DRIVE I HAVE ALWAYS HAD TO PUT IT IN 4X4 IF I NEEDED TO USE IT, WHICH HAS ONLY BEEN ONE OTHER TIME. SO FOR A TRUCK THAT IS ONE YEAR OLD AND ONLY BEEN DRIVEN IN 4X4

THE ENGINE STALLED WITHOUT WARNING. *JB

A THUMPING NOISE COULD BE HEARD FROM THE REAR OF THE VEHICLE WHILE DRIVING. *NLM *TS

WHILE DRIVING AND WITH NO WARNING THE PASSENGER FRONT TIRE BLEW OUT. DEALER NOTIFIED. *NLM

THE VEHICLE WAS INVOLVED IN A HEAD ON COLLISION IN WHICH THE AIR BAGS DID NOT DEPLOY. *NLM

FORD TOLD ME I NEED A NEW TRANSMISSION IN MY 2002 FORD EXPLORER THAT ONLY HAS 50,000 MILES. THE IS UNACCEPTABLE FOR SUCH A COSTLY PURCHASE. THEY OFFER NO ASSISTANCE OR EXCUSE FOR THIS TYPE OF DEFECT IN THEIR PRODUCT. *NLM

LEASES A 2002 FORD EXPLORER. WAS NOTIFIED BY FORD FINANCE MANGER THAT IT WAS MANDATORY TO PURCHASE TWO INSURANCE POLICIES TOTALING OVER $1000. *AK *NLM