2002 Ford Explorer complaints

AFTER ENGINE WAS STARTED AND GEAR SHIFT INDICATOR WAS IN PARK POSITION VEHICLE STARTED ROLLING BACKWARDS UNEXPECTEDLY FOR A SHORT DISTANCE BEFORE BRAKE SYSTEM STOPPED THE MOVEMENT. DEALERSHIP HAS NOT EXAMINED VEHICLE FOR THIS PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / DOCUMENTATION.*AK

WHILE DRIVING SHORT OR LONG DISTANCES CONSUMER HAS NOTICED A VERY STRONG CHEMICAL ODOR IN PASSENGER COMPARTMENT. ODOR HAS CAUSED OCCUPANTS OF VEHICLE TO BECOME ILL. CONSUMER HAS CONTACTED DEALER AND MANUFACTURER. CAUSE OF PROBLEM HAS YET TO BE DETERMINED. PLEASE PROVIDE ANY FURTHER DETAILS.*AK

WHILE DRIVING 25 TO 30 MPH, VEHICLE BROADSIDED ANOTHER CAR, DURING THE CRASH, BOTH FRONTAL AIR BAGS FAILED TO DEPLOY, VEHICLE HAS NOT BEEN INSPECTED BY DEALERSHIP TO DETERMINE A POSSIBLE CAUSE FOR THIS PROBLEM, BOTH OCCUPANTS SUSTAINED INJURIES. *AK *SLC

WHILE DRIVING AND MAKING A LEFT TURN THE VEHICLE VIBRATES VIOLENTLY AS IF IT WAS NOT IN GEAR. DRIVERS FEELS VERY UNSAFE DRIVING. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

CONSUMER REARENDED ANOTHER VEHICLE DUE TO BRAKE FAILURE AT 20 MPH. UPON IMPACT, NEITHER AIRBAG DEPLOYED. NO INJURIES. VEHICLE AT DEALERSHIP AT THIS TIME.*AK

CONSUMER APPLIED BRAKES AT 20 MPH AND PEDAL WENT TO THE FLOOR. THERE WAS NO BRAKING ACTION, AND HE REARENDED ANOTHER VEHICLE. NO INJURIES. VEHICLE AT DEALERSHIP AT THIS TIME. *AK

GAS PEDAL AND BRAKE PEDAL ARE TOO CLOSE TOGETHER. WHEN TRYING TO APPLY BRAKES CONSUMER STEPPED ON GAS PEDAL AND RAN INTO A DUMPSTER. PLEASE PROVIDE MORE INFORMATION.*AK

BRAKE PEDAL AND GAS PEDAL ARE TOO CLOSE TOGETHER AND WHEN TRYING TO APPLY BRAKES, CONSUMER APPLIED GAS PEDAL AND RAN INTO A DUMPSTER. *AK

DEALERSHIP LOST KEYS. ON BOARD COMPUTER/SECURITY SYSTEM WOULD NOT ALLOW REMAKE OF KEY. FORD ISSUES A TSB (IGNORING ISSUE HOPING WARRANTY WOULD EXPIRE BEFORE A NEW KEY WAS REQUESTED.) 4-WD INOPERABLE. NO 4-WD RELATED INDICATOR LAMPS ON DASHBOARD AT ENGINE START. VEHICLE HAS BEEN AT DEALERSHIP FOR OVER A WEEK "WAITING FOR A BACK ORDERED SOLENOID". "93 OTHER 2002 OWNERS ARE WAITING FOR PARTS" TO FIX SAME PROBLEM.

WHILE DRIVING, CONSUMER WOULD HEAR POPPING NOISES COMING FROM LEFT FRONT END. DEALER CHECKED AND REPAIRED STEERING COLUMN SHAFT. PROBLEM NOT RESOLVED. TOOK BACK TO DEALER AND STEERING COLUMN ASSEMBLY WAS REPLACED. HOWEVER, PROBLEM WAS NOT RESOLVED. TOOK VEHICLE BACK AGAIN AND LEFT FRONT WHEEL HUB ASSEMBLY WAS REPLACED. NOTHING SOLVED THE PROBLEM. MECHANIC COULD NOT RESOLVE IT. MANUFACTURER IS WORKING ON SOLUTION.*AK *JB

FRONT SEAT HAS NO HEAD REST SUPPORT. IF CONSUMER WAS HIT WITH AIRBAG NECK WOULD BREAK. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

THE VEHICLE HAS BEEN IN THE SERVICE DEPT 3 TIMES SINCE PURCHASE ON 8/01. UPPER & LOWER STEERING SHAFT HAS BEEN REPLACED ON 9/14/01. THE FRONT END RATTLES WHEN I AM OPERATING THE VEHICLE OVER NORMAL TERRAIN. STEERING WHEEL HAS A POPPING FEEL WHEN I GO OVER A BUMP OR TURN RIGHT, FEELS LIKE TH E CAR IS GOING OUT OF CONTROL (AT SLOW SPEED). THE VEHICLE WILL BE BACK AT FORD ON 12/6/01 FOR FURTHER TESTING TO DETECT/CORRECT THESE PROBLEMS. AFTER LOOKING AT YOUR WEBSITE, I HAVE DISCOVERED SIMILAR COMPLAINTS EXIST. I WILL TAKE COPIES WITH ME TO THE DEALERSHIP SUPERVISOR TODAY.*AK

VEHICLE WAS IN AN ACCIDENT. WHILE DRIVING GEARS WOULD BECOME STUCK WHEN CHANGING FROM PARK TO REVERSE. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

COLLAPSE OF TAILGATE WINDOW/STRUCTURE ONTO MY HEAD WHILE I WAS IN THE PROCESS OF REMOVING GROCERIES FROM THE VEHICLE. I HAVE SUFFERED CERVICAL INJURIES AS A RESULT. *AK PE04045.PCO

WHILE DRIVING GEARS GET STUCK AND THEY ARE VERY HARD TO CHANGE. HOWEVER, VEHICLE HAS BEEN IN AN ACCIDENT. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK

THERE IS A SULPHUR SMELL COMING INTO CAR WHILE DRIVING. FUMES ARE OVERWHELMING, CAUSING DIZZINESS/ NASEUA, ETC. ON THIS PARTICULAR CAR, THE DEALER TRIED 3 TIMES TO REPAIR. NONE OF THE FIXES WORKED. CAR STILL HAS SULPHUR SMELL.*AK

WE ARE HAVING ALOT OF TURBULANCE PROBLEMS WITH THE VEHICAL WITH HAVING THE BACK WINDOWS DOWN!IT'S SO BAD THAT THE WHOLE ROOF SHAKES AS WELL AS THE SOUND IS SO EAR PIERCING THAT IT FEELS LIKE YOUR EAR DRUMS ARE GOING TO BREAK!WE HAVE TAKEN IT TO FORD TO THE SERVICE MANAGER AS WELL AS HAVING IT LOOKED AT BY THE FORD SERVICE REP,WE ARE TOLD TO KEEP THE WINDOWS UP AND LOCKED!WHEN WE PURSHASED THE VEHICAL WE WANTED A FOUR DOOR WITH WINDOWS TO OPEN NOT JUST TWO.TO MYSELF AND MY FAMILY MY CONCERN IS HEALTH RELATED AS WELL,WE HAVE YOUNG CHILDREN AND IF THE WINDOWS ARE PUT DOWN BY THEM ,MY CONCERN IS IT COULD BRAK THEIR EAR DRUMS.FORD SHOWS NO CONCERN IN THIS MATTER ,BEING WE ARE THE ONLY ONES TO COMPLAIN.THIS IS A DEFECT WITH THE MANUFACTURE,AND ARE NOT WILLING TO FIX THE PROBLEM! WE COULD USE YOUR HELP. THANK YOU,MR. ANTHONY MAGEE & FAMILY. *AK

SECOND SEAT BOLTS THAT HOLD THE SEAT TO THE FRAME ARE MISSING. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER DETAILS. *AK

THE REAR WINDOW PISTON SHATTERED THE GLASS IN BACK OF SUV. MY PASSENGERS STANDING BY WERE HIT WITH FLYING GLASS. SUPERFICIAL CUTS ONLY. THE DATE OF THIS INCIDENT WAS AUGUST 8TH. I'M WRITING THIS ON SEPTEMBER 3RD. WE STILL DON'T HAVE OUR CAR BACK.*AK PE04045.PCO

THE LEFT STRUT ON THE GLASS SECTION OF THE TAILGATE BROKE FREE AND SHATTERED THE REAR WINDOW. THE BROKEN GLASS COVERED MY HAIR AND MY CLOTHING, THIS IS POTENTIALLY VERY DANGEROUS AS THE GLASS COULD SHATTER INTO THE EYES OF SOMEONE CLOSING THE TAILGATE. *AK PE04045.PCO

01 1 010 000/LIFTGATE GLASS BRACKET; WHILE CLOSING TAILGATE BOTH BRACKETS BROKE AND CAUSED GLASS TO FALL ONTO CONSUMER. CONSUMER SUSTAINED CUTS AND BRUISES. DEALER WAS NOTIFIED, AND GIVEN APPOINTMENT FOR REPAIRS. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION ON THIS MATTER.*AK PE04045.PCO

DURING GEAR TRANSITION VERY ROUGH, FEEL AND HEAR CLUNK NOISE.

WHILE OPENING REAR WINDOW, AND WITHOUT ANY INDICATION WINDOW POPPED OFF HINGE AND SHATTERED. DEALER HAS BEEN CONTACTED. *AK LEFT HAND HINGE APPEARED TO BE MISSING THREADS TO ENGAGE WITH BOLT FOR MOUNTING REAR WINDOW ASSEMBLY TO VEHICLE. *YH PE04045_PCO

ON 8-10-01 I WAS DRIVING A HERTZ CAR RENTAL 2001 0R 2002 FORD EXPLORER ON I-75 TO THE ATLANTA AIRPORT. I BEGAN NOTICING "SHIMMING" IN THE STEERING WHEEL. SOON AFTER THE "SHIMMYING " BECAME WORSE AND I EXPERIENCED EXCESSIVE "PLAY" IN THE STEERING WHEEL. I PULLED ONTO THE SHOULDER WITHOUT INCIDENT. LATER, A TOW TRUCK DRIVER DISCOVERED THAT 3 OUT OF 5 LUG NUTS HAD BEEN SHEARED OFF COMPLETELY - - CAUSING THE RIGHT FRONT WHEEL TO "WOBBLE" SIGNIFICANTLY WHEN ROTATING. IF THE WHEEL HAD COME OFF THE VEHICLE, IT COULD HAVE RESULTED IN VERY SERIOUS INJURY/DEALTH - - ESPECIALLY ON BUSY TRUCK LADER I-75 JUST NORTH OF ATLANTA. JUST WANT YOU TO BE AWARE OF THIS SERIOUS MATTER. *AK

ON 8-10-01 I WAS DRIVING A HERTZ CAR RENTAL 2001 0R 2002 FORD EXPLORER ON I-75 TO THE ATLANTA AIRPORT. I BEGAN NOTICING "SHIMMING" IN THE STEERING WHEEL. SOON AFTER THE "SHIMMYING " BECAME WORSE AND I EXPERIENCED EXCESSIVE "PLAY" IN THE STEERING WHEEL. I PULLED ONTO THE SHOULDER WITHOUT INCIDENT. LATER, A TOW TRUCK DRIVER DISCOVERED THAT 3 OUT OF 5 LUG NUTS HAD BEEN SHEARED OFF COMPLETELY - - CAUSING THE RIGHT FRONT WHEEL TO "WOBBLE" SIGNIFICANTLY WHEN ROTATING. IF THE WHEEL HAD COME OFF THE VEHICLE, IT COULD HAVE RESULTED IN VERY SERIOUS INJURY/DEALTH - - ESPECIALLY ON BUSY TRUCK LADER I-75 JUST NORTH OF ATLANTA. JUST WANT YOU TO BE AWARE OF THIS SERIOUS MATTER.*AK

WHEN THE CONSUMER APPLIED THE BRAKES, THE PEDAL WENT TO THE FLOOR. *NLM *AK *SCC. THE VEHICLE EXPERIENCED FAILURE ON 3 SEPARATE OCCASIONS, THE DEALER REPLACED THE CALIPERS AND THE FRONT AND REAR ROTORS. *JB

FOUR HOURS AFTER NEW VEHICLE WAS COLLECTED FROM DEALER, GLASS TAILGATE EXPLODED ON BEING CLOSED GENTLY. COMPLETE REAR WINDOW SHATTERED WITH SUCH FORCE THAT METAL COMPONENTS OF THE DOOR WERE BADLY BENT AND SCRATCHED. GLASS WAS SCATTERED OVER A RADIUS OF 20 FEET, INCLUDING INTO THE BACK SEATS AND ONTO THE ROOF. MY RIGHT LEG WAS CUT IN THREE PLACES. LUCKILY, MY CHILDREN WERE NOT IN OR AT THE BACK AT THE TIME OF THE EXPLOSION. THE ENTIRE DOOR WAS REPLACED BY THE DEALER WITHIN FOUR BUSINESS HOURS. UNLESS RECALLED, THIS APPARENTLY COMMON DEFECT WILL RESULT IN SERIOUS INJURY. *AK PE04045.PCO

WHEN STOPPED AT A LIGHT, THERE IS A STRONG SULFUR ODOR IN THE CAR CAUSING OCCUPANTS TO HAVE TROUBLE BREATHING. OWNER HAS DEVELOPED BREATHING PROBLEM SINCE PURCHASING THE VEHICLE. VEHICLE WILL HESITATE WITHOUT NOTICE WHEN PULLING OUT INTO TRAFFIC. *AK

LEFT HYDRUALIC SUPPORT BRACKET FOR REAR WINDOW HAS BROKEN OFF THREE TIMES.*AK *SLC PE04045.PCO

CONSUMER STARTED TO SLOWLY OPEN TAILGATE WINDOW, AND PISTON POPPED OFF BACK OF WINDSHIELD, DENTED INSIDE TOP OF VEHICLE, AND WEDGED BETWEEN GLASS AND BODY OF TRUCK. CONSUMER STOPPED, OPENING PROCESS. THIS WAS HOW FIRST EXPLORER'S BACK WINDOW EXPLOD TO TAKE VEHICLE BACK.*AK PE04045.PCO

4 HOURS AFTER TAKING DELIVERY OF VEHICLE CONSUMER PARKED IT AND OPENED TAILGATE WINDOW. WINDOW EXPLODED WITH GLASS FLYING 15 FEET. WINDSHIELD WIPER ASSEMBLY HIT CONSUMER IN CHEST, AND GLASS FLEW INTO EYES. DEALER PICKED VEHICLE UP. THEN, STATED HE COULD REPAIR VEHICLE OR REPLACE IT. CONSUMER CHOSE NEW VEHICLE. CONSUMER STILL HAS PAIN IN EYE, STILL UNDER MEDICAL ATTENTION.*AK PISTON POPPED OFF THE WINDOW AND CAUSED GLASS TO EXPLODE, CONSUMER HAS SINCE HAD ANOTHER PIECE OF GLASS REMOVED FROM HER EYE. *SLC PE04045.PCO

CONSUMER WAS TRAVELING ABOUT 75MPH ON HIGHWAY AND ANOTHER VEHICLE JUMPED INTO HER LANE. SHE VEERED OFF THE ROAD, AND HAD CONTROL OF VEHICLE. WENT BY ONTO LANES, AND OTHER VEHICLE HIT HER FROM BEHIND . SHE JERKED VEHICLE OFF ROAD, AND FRONT REAR GOODYEAR TIRE EXPLODED. UPON IMPACT, DUAL AIRBAGS DEPLOYED HALFWAY. DEALERSHIP WAS AWARE OF PROBLEM. *AK

THE LOCKING MECHANISM FOR THE SHOULDER RESTRAINT (RIGHT SIDE) FELL OFF. *AK

WHENEVER VEHICLE HITS A BUMP IT'S HARD TO CONTROL, GOES ALL OVER ROAD. CONTACTED DEALERSHIP, BUT DEALER REFUSED TO LOOK AT VEHICLE.*AK CONSUMER HAS REPLACED THE MICHELIN TIRES AT THEIR COST, P235/70R16, DOT E20291511, VEHICLE AND TIRES ONLY HAD 470 MILES. *SLC

BRACKET AND SPRING THAT HOLDS HATCHBACK WINDOW UP BROKE COMPLETELY OFF, CAUSING LEFT SIDE OF THE WINDOW TO ALMOST DROP INTO FRAME. PLEASE GIVE ANY FURTHER DETAILS. *AK PE04045.PCO

THE BACK WINDOW RAISED UP WHILE THE TRUCK WAS PARKED, AND WHEN I TOUCHED THE WINDOW TO SHUT IT, IT BLEW UP COMPLETELY, LEAVING NOTHING IN THE REAR. ALL THE GLASS WAS SHATTERED, AND THE STRUTS HOLDING THE WINDOW WERE BLOWN OUT. I RECEIVED CUTS ON MY ARMS AND WRISTS. PE04045.PCO

ON CLOSING REAR WINDOW THE THING EXPLODED IN MY FACE. FORTUNEATELY I WAS NOT INJURED, BUT WAS COVERED WITH GLASS. I FEEL I WAS VERY LUCKY NOT TO HAVE GOTTEN GLASS IN MY EYES. *AK PE04045.PCO

THE DRIVERS SIDE TAIL LIGHT WIRING MALFUNCTIONED CAUSING A FIRE AFTER ON 28 DAYS OF OWMNERSHIP, THE VEHICLE WAS DECLARED TOTALED BY THE INSURANCE COMPANY, THE VEHICLE WAS NOT IN MOTION AT THE TIME THE FIRE OCCURRED. NLM

VEHICLE DOESN'T HAVE A TRANSMISSION FLUID INDICATOR SLOT. EVEN IN THE OWNERS MANUAL IT DOESN'T HAVE A CHECK TO SHOW WHERE IT WOULD BE LOCATED. CONSUMER WENT TO THE DEALER FOR ASSISTANCE, AND THEY WERE UNABLE TO LOCATE IT. CONSUMER IS UNABLE TO CHECK TRANSMISSION FLUID IF NEEDED. CONSUMER CAN'T GET A RESPONSE FROM FORD.*AK

WHEN APPLYING ABS BRAKES PEDAL GOES TO FLOOR CAUSING EXTENDED STOPPING DISTANCE. PROBLEM BECOMES MORE PRONOUNCED WHEN VEHICLE IS DRIVEN ON WET PAVEMENT. PLEASER GIVE ANY FURTHER DETAILS.*AK

AIR BAG WARNING LIGHT REMAINS ILLUMINATED, INDICATING A MALFUNCTION. DEALER STATES THAT AIR BAG MODULE IS DEFECTIVE. *AK

THERE IS A NOISE THAT SOUNDS LIKE SOMETHING IS LOOSE IN STEERING COLUMN. MADE AN APPOINTMENT WITH DEALER , AND DEALER REFUSED TO FIX VEHICLE BECAUSE IT WAS NOT PURCHASED THERE. *AK

WHILE TRAVELING AT APPROXIMATELY 30 MPH ON WET PAVEMENT HAD TO APPLY BRAKES HARD TO BRING VEHICLE TO A STOP. THIS HARD BRAKING ENGAGED ANTI-LOCK SYSTEM AND BROUGHT VEHICLE TO A COMPLETE STOP. HOWEVER, WHEN CONSUMER ATTEMPTED TO ACCELERATE, BRAKES WOULD NOT RELEASE, AND BRAKES WERE GRABBING. CONSUMER HAD TO RELEASE BRAKES BY PULLING BRAKE PEDAL UP WITH HIS FOOT. DEALERSHIP COULD NOT REPRODUCE THIS PROBLEM. *AK *JB

HYDRAULIC ARM THAT HOLDS UP HATCHBACK WINDOW BROKE. THE PRESSURE FROM THE BROKEN PLUNGER ARM PRESSED AGAINST THE BACK GLASS AND CAUSED IT TO EXPLODE OUT. THE PRESSURE WAS SO EXTREME THAT THE DOOR PANEL WAS MOVED TWO INCHES AWAY FROM THE FRAME. CAR WAS PARKED IN A GARAGE AT THE TIME THE GLASS AND DOOR BLEW OUT. PE04045.PCO

PLUNGER THAT HOLDS HATCHBACK WINDOW OPENED/ FELL OFF DUE TO DESIGN DEFECT, CAUSING WINDOW TO COME CRASHING DOWN ON CONSUMER, RESULTING IN HEAD AND NECK INJURIES.*AK PE04045.PCO