2002 Ford Explorer complaints

ABS LIGHT COMES ON INTERMITTENTLY, THE BRAKES SEEM TO STICK AND SMELL LIKE THEY ARE BURNING. I HAVE HAD THE VEHICLE IN FOR SERVICE 3 TIMES FOR THE SAME PROBLEM BUT THE PROBLEM HAPPENS INTERMITTENTLY, SO 2 OF THE 3 DEALERSHIPS SAID THAT THERE WAS NO PROBLEM. MY BRAKE PADS ARE NOW PRE-MATURELY WORN AND THE LATEST DEALERSHIP HAS CLAIMED TO HAVE REPLACED A SENSOR ON THE DIFFERENTIAL THAT WILL "FIX" THE PROBLEM. AFTER BEING TOLD THAT THERE WASN'T A PROBLEM, NEXT THAT THE REAR BRAKES WERE WORN OUT, AND THEN THAT THE SENSOR WAS BAD. MY VEHICLE HAS 25,000 MILES ON IT AND ABOUT 30% LEFT ON THE REAR BRAKES AND 40% ON THE FRONT BRAKE PADS. I HAVE MADE 4 ROUND TRIPS FROM CHICAGO TO NEW ORLEANS, AND 1 ROUND TRIP FROM CHICAGO TO LAS ANGELES TOTALING ABOUT 13,000 OF THE 25,000 MILES ON THE VEHICLE. I HAVE NEVER HAD A VEHICLE THAT NEEDED BRAKE PADS REPLACED AFTER 25,000 LET ALONE A VEHICLE WITH OVER HALF OF ITS MILES FROM INTERSTATE DRIVING. FORD REFUSES TO TAKE RESPONSIBILITY FOR THE PRE-MATURE WEAR OF MY BRAKES. AFTER READING SEVERAL OF THE SIMILAR COMPLAINTS ON THIS WEBSITE, I DOUBT THAT FORD DEALERS HAVE A CLUE ABOUT WHAT THE ACTUAL PROBLEM IS AND HOW TO FIX IT. *JB

THE VEHICLE WOULD NOT SHIFT FROM PARK TO DRIVE. IT TURNS OUT THAT THERE WAS AN ELECTRICAL SHORT CAUSING FUSES TO BLOW WHILE DRIVING. THE FUSE THAT HAD BLOWN MOST WAS THE FUSE FOR MY BRAKE LIGHTS. I WAS DRIVING WITHOUT BRAKE LIGHTS SEVERAL TIMES, UNKNOWINGLY. THE FIRST DEALERSHIP THAT I TOOK THE VEHICLE HAD THE TRUCK FOR 3 DAYS AND SAID THAT THE ALARM SYSTEM WAS CAUSING THE SHORT. THE ALARM SYSTEM WAS INSTALLED BY THE SELLING DEALERSHIP. I WAS SENT AWAY FROM THE DEALERSHIP WITH BIGGER (HIGHER AMP) FUSES IN MY FUSE BOX, A FEW EXTRA FUSES, AND THE KNOWLEDGE OF HOW TO OVER-RIDE THE SHIFTER LOCK IF THE FUSE WAS BLOWN. AFTER DRIVING THE VEHICLE FOR APPROXIMATELY TWO AND A HALF WEEKS, MOST OF THE TIME WITHOUT BRAKE LIGHTS, I WAS ABLE TO TAKE THE IT TO THE DEALERSHIP THAT I PURCHASED THE VEHICLE FROM. THIS DEALERSHIP HAPPENS TO BE ABOUT 90 MILES FROM MY CURRENT RESIDENCE. THE OTHER DEALERSHIP FOUND THE REAL PROBLEM. THE WIRING HARNESS HAD TO BE REPLACED BECAUSE APPARENTLY, SOME OF THE WIRES GOT TOO HOT, MELTED THE INSULATION, AND FUSED THEMSELVES TOGETHER. THE VEHICLE WAS IN THE SHOP FOR 9 DAYS. FORD ALSO CLAIMS THAT I SHOULDN'T WORRY ABOUT ANY DAMAGE THAT MAY HAVE BEEN DONE TO THE ELECTRICAL COMPONENTS IN MY VEHICLE DUE TO THE SHORT AND ONE OF THE DEALERSHIPS PUTTING BIGGER FUSES IN THE FUSE BOX. *JB

CHECK ENGINE LIGHT ILLUMINATED AT APPROXIMATELY 39000 MILES. DIAGNOSTIC CODE P0174. NO LEAKS PRESENT. CODES CLEARED. CHECK ENGINE LIGHT RECURRED AT 42000 MILES. DIAGNOSED AS FAILURE OF BOTH EXHAUST GAS OXYGEN SENSOR 063028 AND SENSOR ASSY 021675. FORD MOTOR REFUSED REIMBURSEMENT FOR DEFECTIVE PARTS.*AK

HINGE ON LIFTGATE GLASS BROKE AND PARTIALLY FELL OFF, CAUSING MINOR BRUISES FINGER & HEAD INJURIES. PE04045.PCO. *AK

FORD 2002 EXPLORER. I HAD MY ONE YEAR OLD IN A GROCERY CART, POPPED OPEN THE HATCH, OPENED IT AND THE GLASS SHATTERED ALL OVER THE CART WITH THE BOTTOM OF THE HATCH SWINGING OUT TOWARD THE CART. THANKFULLY MY CHILD WAS NOT HARMED. I WENT TO FORD, THEY SAID IT WAS NOT COVERED UNDER A RECALL AND THAT IT WAS NOT A SAFETY ISSUE. THEY SAID THEY HAD NEVER SEEN ANYTHING LIKE THIS AND THAT IT WAS MY RESPONSIBILITY TO FIX. *NM PE04045.PCO

MY CAR WAS SERVICED IN JAN'03 INCLUDING FRONT/REAR BRAKES. I NOTICED THE SAME DAY OF THE SERVICE A NOISE WHENVER YOU WOULD APPLY THE BRAKES. I TOOK THE TRUCK BACK TO THE DEALERSHIP SEVERAL TIMES ONLY TO HAVE THE GESTIMATE THE PROBLEM TO HAVING THEM TAKE CAR RIDES W/ME TO HEAR THE NOISE ONLY TO DATE NOT BEING ABLE TO IDENTIFY OR DIAGNOSE THE PROBLEM. IT IS NOW ALMOST A YEAR AND A HALF LATER AND MY TRUCK IS STILL MAKING THE SAME NOISE.

HARSH SHIFTING OF AUTOMATIC TRANSMISSION.*AK

I OPENED ONLY THE WINDOW PORTION OF MY BACK HATCH AND NOTICED THAT ONE OF THE HYDRAULIC ARMS WAS NO LONGER ATTACHED TO THE GLASS SO I BEGAN LOWERING IT AND THE GLASS SHATTERED IN MY HANDS. CONSEQUENT REPAIRS ARE GOING TO COST OVER $700 BEING AS IT IS OUT OF WARRANTY THOUGH JUST OVER 2 YEARS OLD. *AK PE04045.PCO

LIFTGATE GLASS APPLIQUE CRACKED. I NOTIFIED THE FORD DEALERSHIP, AND THEY TOLD ME THAT BECAUSE MY CAR WAS NO LONGER COVERED UNDER WARRANTY, FORD WOULD NOT REPLACE THIS ITEM. I EXPLAINED TO THEM THAT THIS WAS A STRUCTURAL DEFECT, AND THAT I DID NOTHING TO CAUSE THE PLASTIC TO CRACK. THEY WERE VERY UNSYMPATHETIC TO MY NEEDS. THIS IS A TWO YEAR-OLD CAR, AND I FEEL THAT IF THEY DO NOT FIX THIS PROBLEM, BY BACK WINDOW WILL NOT BE SECURE, THEREFORE CAUSING YET ANOTHER PROBLEM FOR ME. THE SERVICE MANAGER TOLD ME THAT HE HAS SEEN A NUMBER OF EXPLORER'S COME IN WITH THE EXACT SAME DEFECT. THIS CRACK HAS NOTHING TO DO WITH MILEAGE OR ABUSE TO THE CAR. I FEEL THAT FORD SHOULD REPLACE AND REPAIR THIS DEFECT AT NO CHARGE TO ME, AND ISSUE A RECALL ON THIS MODEL.*AK

2002 FORD EXPLORER 1. ABS SENSOR LIGHT CAME ON IN MARCH 2003. TOOK CAR TO FORD DEALERSHIP AND THEY REPLACED IT. ABS LIGHT WENT OUT FOR A SHORT TIME. THEN, AUG, 2003, ABS LIGHT CAME ON AGAIN. TOOK INTO A DEALERSHIP, THEY REPLACED THE SENSOR. ABS LIGHT WENT OUT. BUT IT CAME BACK ON AGAIN SOON AFTERWARD. IN THE MEANTIME, MY WARRANTY EXPIRES. 2. FAILURE TO ADEQUATELY DIAGNOSE THIS PROBLEM IN THE FIRST PLACE HAS LEAD TO A BAD REAR HUB ASSEMBLY. NOW I HAVE A REPAIR OUTSIDE MY WARRANTY THAT SHOULD HAVE BEEN TAKEN CARE OF IN THE FIRST PLACE. 3. FORD REFUSES TO ACKNOWLEDGE RESPONSIBILITY FOR THEIR FAULTY PROBLEM. THEY REQUIRE THAT I PAY FOR A DIAGNOSIS TO FIND OUT WHAT THE PROBLEM IS. BEING THAT THIS IS RELATED TO SOMETHING THAT THEY HAVE A HISTORY ON DURING MY WARRANTY PERIOD, THEY SHOULD BE RESPONSIBLE FOR THE REPAIRS AND COSTS. *AK

AFTER I PARKED THE EXPLORER AT THE MALL, I OPENED THE REAR LIFTGATE GLASS TO TAKE OUT THE STROLLER. AFTER I SET THE STROLLER UP, I REACHED UP TO CLOSE THE LIFTGATE GLASS. AT THIS POINT, WHILE MY HAND IS STILL ON THE LIFTGATE, THE GLASS SHATTERED AND EXPLODED WITH GLASSES FLEW EVERYWHERE. THE BABY STROLLER IS COVERED WITH GLASSES. UNFORTUNATELY, I HAD NOT PUT MY 8 MONTHS OLD BABY IS THE STROLLER OR ELSE HIS FACE WOULD BE COVERED WITH GLASSES. AT THIS POINT, I FELT A SHARP PAIN ON MY RIGHT HAND AND SAW THAT THERE WERE TWO CUTS AND I WAS BLEEDING EVERYWHERE. AFTER DROPPING THE EXPLORER AT A DEALER NEARBY, I WENT TO THE URGENT CARE AND GOT 12 STITCHES FOR THE CUTS. I CALLED FORD CUSTOMER RELATIONSHIP CENTER ON MONDAY TO REPORT THE INCIDENT AND WAS TOLD TO WAIT FOR 2 BUSINESS DAYS FOR THE FORD CONSUMER AFFAIRS TO CALL ME BACK. AFTER TWO DAYS OF WAITING, I CALLED BACK AND THIS TIME I WAS TOLD THAT IT MIGHT TAKE UP TO 7 DAYS BEFORE THEY CAN CALL ME BACK. I DID SOME RESEARCH ON THIS PROBLEM AND FOUND OUT THAT THERE ARE NUMEROUS COMPLAINTS FILED WITH NHTSA REGARDING THIS PROBLEM AND THERE IS AN OPEN INVESTIGATION BY ODI (OPENED ON 06/02/2004). APPARENTLY, SHORTLY AFTER THE INTRODUCING THE 2002 EXPLORER FOR SALE, FORD ISSUED A SPECIAL SERVICE INSTRUCTION (SSI 01I-010) IN APRIL OF 2001 TO CORRECT A LIFTGATE LIFT CYLINDER MOUNT ISSUED IN 56,000 VEHICLES BUILT FROM 2/5/2001 TO 3/30/2001. ALL VEHICLES BUILT AFTER THAT PERIOD WERE TO HAVE AN IMPROVED LIFT CYLINDER MOUNTING DESIGN. MY EXPLOR

PROBLEMS WITH THE MATERIAL ON THE MOON ROOF. *MR THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE MANUFACTURER WOULD ONLY COVER THE PROBLEM IF THE VEHICLE WAS WITHIN IT'S WARRANTY 36000 MILES/36 MONTHS, THE VEHICLE HAD 45000 MILES. THE CONSUMER CAME ACROSS A TECHNICAL SERVICE BULLETIN WHICH EXPLAINED THE TYPE OF PROBLEM THE VEHICLE WAS HAVING SB620978. *NM

BOUGHT CAR IN JANUARY 2003, WAS A DEALER VEHICLE. WE HAD 54,000 MILES ON IT WHEN I WAS DRIVING IT HOME FROM WORK AND THE CHECK ENGINE LIGHT CAME ON THE SAME TIME THE EXPLORER STARTED ALMOST BUCKING. THE FRONT END OF THE VEHICLE WAS SHAKING SO BAD THAT I IMMEDIATELY PULLED OVER AS BEST AS I COULD. I CALLED AAA AND AS THEY HAD ME TURN THE VEHICLE AROUND SO IT COULD BE PUT ON THE TRUCK THE ENGINE STOPPED ALL TOGETHER, AND THE VEHICLE WOULD NOT TURN OVER. AFTER BRINGING IT TO MY MECHANIC I WAS TOLD THAT THE ENGINE HAD SEIZED UP. I CALLED MY LOCAL FORD DEALER WHERE I HAD PURCHASED THE VEHICLE AND WAS TOLD THAT IT WOULD NOT BE COVERED BECAUSE MY WARRANTY WAS FOR 36,000. I HAVE HAD THE OIL CHANGED ALWAYS ON TIME AND ALSO HAD THE VEHICLE IN FOR ITS FULL MAITENCE CHECK JUST MONTHS BEFORE. COME TO FIND OUT, THE VALVE SPRING IN THE MOTOR BROKE AND CAUSED THE ENGINE TO SEIZE. I HAD TO ORDER A NEW ENGINE FROM FORD AND BETWEEN THE ENGINE AND LABOR IT COST ME CLOSE TO $3,900. WHEN I CALLED THE FORD COMPANY, BECAUSE I GOT NOWHERES WITH MY LOCAL FORD DEALER I WAS TOLD THAT THEY COULD NOT DO ANYTHING FOR ME. IF A RECALL WAS TO EVER COME ABOUT THEN I SHOULD SAVE MY RECEIPTS. I HAVE PICTURES OF THE ENGINE TO PROVE WHAT HAD HAPPENED IF I EVER NEED THEM. THE WAY I LOOK AT IT, I HAVE MORE MILES, BECAUSE OF MY JOB, THAN OTHERS DO ON A 2002. IT'S JUST A MATTER OF TIME UNTIL OTHERS HAVE THIS HAPPEN. MY LOCAL FORD COMPANY SAYS ITS A FLUKE. NICE REASON HAH? TO ME A $3,900. FLUKE IS NOTHING TO LAUGH ABOU

RETURNING HOME ONE SUNDAY EVENING FROM GROCERY SHOPPING WITH MY GRAND-DAUGHTERS(AGES 4 AND 5),I REMOVED THEM FROM THE VEHICLE AND SENT THEM IN THE HOUSE, WHILE MY TEENAGE SON AND I UNLOADED THE GROCERIES. AFTER THE LAST OF THE GROCERIES WERE REMOVED, MY SON STARTED TO CLOSE THE LIFTGATE GLASS. AS I STOOD NEXT TO HIM, THE LIFTGATE GLASS HAD ONLY MADE IT HALFWAY DOWN ,WHEN THERE WAS AN EXPLOSION .THE LIFTGATE GLASS HAD DISINTEGRATED AS IF SHOT WITH A GUN. AT THE TIME OF THIS INCIDENT, I HAD THE EXPLORER BACKED INTO THE GARAGE. SO WHEN THE GLASS EXPLODED,IT FLEW OUTWARD TOWARDS US ,AS WELL AS INWARD INTO THE VEHICLE. THE NEXT DAY, I DROVE THE EXPLORER BACK TO THE DEALERSHIP WITH THE LIFTGATE GLASS MISSING. I WAS FORTUNATE TO STILL BE UNDER WARRANTY, BUT WHEN I ASKED THE FORD SERVICE ADVISOR TO CONFIRM THAT THIS PROBLEM WILL BE COVERED UNDER THE WARRANTY, HE WAS NOT REASSURING. NOT HAVING THAT CONFIRMATION THAT THE DEALERSHIP WAS GOING TO COVER THIS UPSET ME GREATLY. I WAS CALLED BY THE DEALERSHIP LATER THAT DAY (MONDAY), ONLY TO TRY TO PERSUADE ME TO AGREE TO $500 DOLLARS WORTH OF MAINTENANCE, UNRELATED TO THE LIFTGATE PROBLEM. IN THIS SAME CALL, THE SERVICE ADVISOR DID CONFIRM THAT THE DEALERSHIP WOULD FIX THE PROBLEM.TWO DAYS HAVE GONE BY, AND I HAVEN'T HEARD FROM THE DEALERSHIP SO I CALLED AND FOUND OUT THEY HAD ORDERED A NEW LIFTGATE GLASS AND WOULD REPLACE IT. HOWEVER, BY THE END OF THE WEEK (FRIDAY), I CALLED THEM AGAIN,SINCE NO ONE WAS CALLING ME WITH UPDATES AND WAS TOLD

WHEN UNLOADING THE VEHICLE LIFTGATE GLASS SHATTERED. *AK PE04045.PCO

1. NORMAL USE OF VEHICLE 2. REAR BRAKE ROTORS AND PADS ARE NOT WEARING EVENLY. THE RUST ALONG THE OUTSIDE DIAMETER OF THE ROTOR IS SLOWLY MIGRATING TOWARDS TO CENTER. THE AREA USED FRO BRAKING ON THE ROTOR IS BECOMING LESS AND LESS. THE RUST BAND ON THE OUTER DIAMETER IS 1/2 IN WIDE. 3. MACHINE ROTORS AND REPLACED PADS

1. NORMAL USE OF VEHICLE (IE NO OFF ROADING, ABUSE, ETC) 2. RIGHT REAR COIL SPRING BROKE 3. REPAIRS IN PROCESS. NO TSB OR RECALLS AVAILABLE FROM FORD

WHILE DRIVING 55 MPH VEHICLE WAS INVOLVED IN A HEAD ON COLLISION. UPON IMPACT, DUAL AIR BAGS DID NOR DEPLOY. NO INJURIES REPORTED. *AK

WHILE DRIVING AT 30 MPH THE CONSUMER BEGAN TO HEAR A PINGING SOUND IN THE ENGINE. AFTER THE VEHICLE PICKED UP SPEED THE PINGING SOUND WENT AWAY. THE DEALER EXAMINED THE VEHICLE AND FOUND THAT THE TIMING CHAIN HAD TOO MUCH PLAY IN IT. THE DEALER INFORMED THE CONSUMER THAT THERE IS AN IMPROVED PART BUT, IT COST NINE HUNDRED DOLLARS. *LA

WHILE DRIVING SPEEDOMETER WOULD BE OFF BY 6 MPH. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE VEHICLE WAS NOT IN COMPLIANCE WITH FEDERAL LAW 49 CFR CHAPTER III SECTION 393.82 FOR THE SPEEDOMETER WHICH STATES REASONABLE ACCURACY IS WITHIN +/- 5 MPH AT A SPEED OF 50 MPH. THE CONSUMER NOTIFIED FORD CUSTOMER SERVICE OF THE PROBLEM AND ASKED THEM TO COMPLY WITH THE ABOVE CODE. THE CUSTOMER WAS DENIED THIS SERVICE.

MANUFACTURER'S DEFECT WITH PAINT. FAILURE TO PROPERLY APPLY UNDER COAT RESULTING IN PAINT CHECKING AND OXIDATION. ENTIRE CAR WILL NEED TO BE REPAINTED.*AK

VEHICLE WAS PARKED IN PUBLIC LOT WHILE VISITING LOCAL STORE. ORIGINAL DRIVER ATTEMPTED TO START VEHICLE BUT WAS UNSUCCESSFUL DUE TO APPARENT LOSS OF ALL ELECTRICAL. ORIGINAL DRIVER NOTICED SOME SMOKE AND/OR SMELL OF SMOKE FROM BEHIND CONSOLE. DRIVER IMMEDIATELY TURNED KEY TO OFF POSITION AND CALLED SPOUSE TO REPORT FAILURE. SPOUSE INSPECTED BATTERY CABLES AND BATTERY VIEWING EYE WITH NO FINDINGS OF FAILURE OR LOOSE CABLES. SPOUSE ENTERED VEHICLE INSPECTING POSITION OF GEAR SHIFT LEVER AND TRANSMISSION INDICATOR FOR PROPER PARK POSITION WITH NO UNUSUAL FINDINGS. SPOUSE TURNED KEY TO START POSITION WHICH PRODUCED WHAT APPEARED WAS AN ELECTRICAL SHORT UNDER CENTER CONSOLE DIRECTLY UNDER BEVERAGE AND MISC HOLDER. SPOUSE TURNED KEY BACK TO OFF POSITION IMMEDIATELY THEN SMOKE STARTED COMING FROM UNDER THAT AREA OF CENTER CONSOLE. SPOUSE REMOVED RUBBER LINER WITH SCREWDRIVER WHICH EXPOSED PIN HOLE WITH SPARKS SHOOTING OUTWARD WHICH IN TURN PRODUCED A FIRE IN THE CENTER CONSOLE. SPOUSE ATTEMPTED TO STOP FIRE WITH NO SUCCESS THEN EXITED VEHICLE TO BREAK OFF RED CABLE AT BATTERY TERMINATION IN ATTEMPT TO STOP FIRE. ORIGINAL DRIVER CALLED ON HELP AT UPS STORE DIRECTLY IN FRONT OF VEHICLE PARKED LOCATION. EMPLOYEE FROM UPS REACHED VEHICLE WITH FIRE EXTINGIUSHER AND STOPPED FIRE FROM SPREADING TO OTHER AREAS OF VEHICLE. VEHICLE WAS TOWED TO CHAMPION FORD DEALERSHIP WITHIN 1 1/2 HOURS AFTER INCIDENT. DEALER REPORTED FINDINGS ON JUNE 10TH TO VEHICLE OWNERS. DEALER INVESTIGATION CLAIMS UNSUC

THE LIFTGATE LATCH APPEARED TO BE FAULTY. IT BROKE WHILE MY WIFE WAS CLOSING THE LIFTGATE AND THE LIFTGATE CAME CRASHING DOWN, SHATTERING GLASS EVERYWHERE. DEALER WOULDN'T WARRANTY, SUGGESTED THAT TRY TO USE MY CAR INSURANCE TO COVER THE COSTS. *AK PE04045.PCO

WHILE DRIVING IT WAS HARD FOR THE CONSUMER TO SHIFT GEARS MANUALLY. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM.*AK

MY FORD TRUCK BEGAN MAKING A WHINING NOISE AND DIDN'T SHIFT OUT CORRECTLY. THE FORD TECHNICIAN STATED THAT IT WAS THE TORQUE CONVERTER AND THEY DIDN'T SUGGEST THAT I FIX IT, AND THAT "IT WAS ONLY A GAS SAVER, AND THE TRUCK WOULD BE OKAY WITHOUT IT." AFTER 2 WEEKS THE TRUCK GOT WORST. AFTER RETURNING IT TO THE FORD SERVICE CENTER. I WAS TOLD I NEED A NEW TRANSMISSION. THE TRUCK ONLY HAS 67,000 MILES ON IT. TO REPLACE THE TRANSMISSION COST $2700.00. THE TRUCK IS OFF OF WARRANTY AND FORD WOULD NOT ASSIST WITH ANY TYPE OF HELP DESPITE THE FACT THAT THIS TRUCK SHOULD NOT BE HAVING TRANSMISSION PROBLEMS SO SOON.*AK

I AM THE OWNER OF 2002 FORD EXPLORER XLT. I PLACED THE VEHICLE IN PARK AND EXITED THE VEHICLE, I TOOK ITEMS OUT OF THE BACK HATCH AND LEFT THE VEHICLE AREA. WITHIN A 5 TO 10 MINUTE PERIOD OF TIME, THE VEHICLE'S TRANSMISSION SLIPPED OUT OF PARK AND BEGAN ROLLING, THE VEHICLE ROLLED DOWN AN EMBANKMENT, FLIPPED OVER ON IT'S ROOF THEN LANDED ON ANOTHER VEHICLE PARKED DOWN IN THE YARD. *AK THE VEHICLE HAS BEEN DETERMINED TO BE TOTALLED. I AM THANKFUL THAT NO ONE WAS IN THE VEHICLE AT THE TIME OF THIS MALFUNCTION BECAUSE THEY SURELY WOULD HAVE BEEN SERIOUSLY INJURED. I AM VERY CONCERNED THAT THIS TRANSMISSION MALFUNCTION MAY OCCUR TO OTHERS WHO MAY NOT BE SO FORTUNATE AND INJURIES MAY OCCUR.

THE ABS ENGAGED WHICH CAUSED THE VEHICLE TO JERK, AS A RESULT, THE VEHICLE WAS REAR ENDED. NO INJURIES REPORTED. *AK THIS WOULD OCCUR EVEN THOUGH THE BRAKES WERE NOT TOUCHED. *SC *JB

I OWN A 2002 FORD EXPLORER 4 DOOR. THE REAR LEFT WINDOW WAS FAILING TO GO DOWN, AND WHEN IT DID IT WOULD TAKE TIME FOR IT TO GO BACK UP AGAIN. MY MOTHER PURCHASED A 2003 FORD EXPLORER AS WELL AND MY NIECE AND THEY TOO EXPERIENCED THE SAME PROBLEM. I ALSO HAD PROBLEMS WITH MY AIR LEAKING AND WAS INFORMED THAT SOME FORM OF AN INVISIBLE GAS WAS LEAKING INTO MY VEHICLE. I HAVE AN INFANT DAUGHTER AND WAS CONCERNED THAT SHE WAS BREATHING THIS.*AK

THE RECLINING BOLT FOR THE DRIVER SIDE SEAT HAS BROKE. THE DEALER HAS REPLACED THE PART, HOWEVER THE PROBLEM STILL EXIST. PLEASE PROVIDE ADDITIONAL INFORMATION. *NM

REAR WINDOW WAS IN THE UP/OPEN POSITION FOR ABOUT 30 MINUTES AND SHATTERED WHILE ATTEMPTING TO CLOSE IT. IT SEEMED TO BOW SLIGHTLY PRIOR TO EXPLODING. UPON INSPECTION, THE HYDRAULIC STRUTS SEEM TO HAVE LOCKED IN PLACE, WITH THE RESULTING PRESSURE ON THE GLASS CAUSING THE FAILURE. THE RIGHT HINGE ALSO SHEARED OFF. SHATTERED GLASS SPREAD OVER A FEW FEET TO THE INTERIOR AND SIDES OF THE VEHICLE. WAITING FOR DEALERSHIP TO REOPEN AFTER HOLIDAY WEEKEND TO DISCUSS THE MATTER.*AK PE04045_PCO

WHEN THE BRAKES WERE DEPRESSED, THE VEHICLESURGED FORWARD. THIS ALSO OCCURS WHEN THE ACCEERATOR PEDAL IS BEING DEPRESSED. THE VEHICLE WAS SERVICED SEVERAL TIMES BUT THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM

THE TRANSMISSION MALFUNCTIONED. AS A RESULT, WHEN APPLYING THE ACCELERATOR PEDAL THE VEHICLE REVVED AND ROLLED INTO A BUSY INTERSECTION. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB

WHILE DRIVING AT 40 MPH CONSUMER'S VEHICLE WAS INVOLVED IN A FRONT END COLLISION. UPON IMPACT, AIR BAGS DID NOT DEPLOY, AND NO AIR BAG WARNING LIGHT APPEARED PRIOR TO THE CRASH. *AK

DEALERSHIP REPLACED THE AUTOMATIC TRANSMISSION AT 39,500 MILES. DEALER AND CONSUMER SPLIT THE EXPENSES. *AK

WHEN USING THE TURN SIGNALS THE CONSUMER NOTICED THAT, THE TURN SIGNALS WOULD WORK INTERMITTENTLY, ALSO THE HAZARDS WOULD DO THE SAME. THE CONSUMER HAD MADE CONTACT WITH THE DEALER ABOUT THIS ISSUE. PLEASE PROVIDE ANY FURTHER DETAILS. *JB

ON MAY 15, 2004 WHILE AT A WALMART IN NIAGARA FALLS, NEW YORK, THE REAR HATCH HINGE BOLT ON MY WIFE'S 2002 FORD EXPLORER SHEARED OFF AND FELL ON HER HEAD CAUSING A CONCUSSION AND OTHER RELATED INJURIES. *AK PE04045_PCO

WHILE DRIVING APPROXIMATELY FOR TWO HOURS. THE DRIVER STOPPED AT A TOLL BOOTH. SUDDENLY WHITE SMOKE STARTED EMITTING FROM UNDER THE HOOD FOLLOWED BLACK SMOKE. THE VEHICLE CAUGHT FIRE WITHIN SECONDS AND WAS A TOTAL LOST. THE FIRE DEPARTMENT SAYS THE GAS LINE MAY HAVE MELTED THE MANIFOLD. PLEASE DESCRIBE ANY FURTHER INFORMATION. *JB

VEHICLE WAS REAR-ENDED WHILE STOPPED AT A TRAFFIC LIGHT. DRIVER AND FRONT PASSENGER SEATS BROKE SENDING FRONT SEAT PASSENGERS BACK. REAR SEAT PASSENGER WAS HIT BY FRONT SEAT PASSENGER SEAT AND BROKE HER JAW IN 3 PLACES. FRONT SEAT PASSENGERS SUFFERED SPLITS IN THEIR HEADS, DRIVER HAD A FRACTURED BACK, AND PASSENGER SUFFERED DIZZINESS AND NECK INJURIES.*AK

FORD EXPLORER REAR END HAD HIGH PITCH NOISE: MECHANIC HAD TO PLACE A NEW REAR END IN THE VEHICLE: FOUR WHEEL DRIVE LOCKED INTO LOW GEAR AND WOULD NOT RELEASE: REPLACED CONTROL SWITCH BUT 4X4 HIGH LIGHT BLINKS.

2002 FORD EXPLORER ROLLOVER INCIDENT ON 12/26/2004 RESULTED IN THE DEATH OF MY STEPSON.*AK

MUD, SNOW, DIRT, DEBRIS AND EXHAUST FUMES WAS ENTERING THE VEHICLE FROM UNDER THE DOOR. *PH FORD IS ALREADY AWARE OF THE PROBLEM AND CURRENTLY INVESTIGATING. *LA

4X4 LIGHT ON DASH WOULD SPORADICALLY FLASH ON AND THEN GO OFF. DURING A SNOW STORM, FOUR-WHEEL DRIVE FAILED TO WORK, CAUSING THE CAR TO SLIDE ON ROADS. HAD TO BUY SNOW CHAINS TO GET THE CAR TO A DEALER. IT TOOK TWO VISITS BEFORE DEALER COULD DIAGNOSE PROBLEM AND REPLACE A 4X4 ELECTRONIC SHIFT MODULE PART # 2C5Z*7E453*BD.

I HAD MY EXPLORER PARKED IN MY DRIVEWAY, I WAS WALKING PAST IT AND HEARD A BUZZING/HUMMING SOUND FROM THE FRONT END. THE CAR WAS NOT STARTED THOUGH IT WAS MAKING THIS NOISE. I CALLED THE DEALER AND ASKED FOR SERVICE AND ASKED THEM TO HEAR THE NOISE OVER THE PHONE. THE CALL WAS PASSED AROUND THE DEPARTMENT AND NO ONE COULD FIGURE IT OUT. I WAS TOLD TO TURN THE CAR OFF AND TO THEIR SURPRISE I SAID I HAD NOT TURNED IT ON. THE SAID BRING IT IN IMMEDIATELY BUT BEFORE WE HUNG UP THEY WANTED TO SEE IT IF WOULD START. IT DID, WE HUNG UP & I WAS ON MY WAY. ON THE DRIVE THERE, THE BUZZING WOULD STOP WHEN I WOULD STEP ON THE BRAKE, TURN ON THE TURN INDICATOR OR HIT THE HAZARDS (DIDN'T NEED THEM, JUST FIGURED I WOULD TRY THEM). AT THE DEALERSHIP, EVERYONE CAME OUT TO EXPERIENCE THIS NOISE. I HAVE BEEN THEIR CUSTOMER WHO BRINGS PROBLEMS TO THEM BEFORE THE MASSES. THE TECHNICIAN TRIED TO STOP THE NOISE BY CHANGING OUT THE FUSES, WHICH WASN'T THE PROBLEM. I ENDED UP WAITING ABOUT AN HOUR WHILE THEY UNASSEMBLED THE DASH TO FIND A SHORT IN THE STEERING COLUMN. AN ELECTRONIC SENSOR WAS HAVING A MELTDOWN. I ENDED UP LEAVING THE EXPLORER WITH THEM WHILE THEY ORDERED THE NEW PEICE. THE SERVICE REP ALSO DIDN'T WANT ME WITH THE VEHICLE SINCE IT WAS A FIRE HAZARD AS WELL. THEY TOOK CARE OF IT AND I HAVE NOT HEARD OF ANY OTHER OWNERS WHO HAVE EXPERINCED THIS. *AK

ON A HOT DAY, I OPENED THE GLASS LIFTGATE & THE PASSENGER SIDE STRUT GLUE CAME UNDONE, CAUSING THE LIFTGATE TO NOT SHUT PROPERLY. I THEN REMOVED THE STRUT SO THAT I COULD CLOSE THE LIFTGATE WITHOUT BREAKING THE GLASS, & CONTINUE TO DRIVE. I NEVER OPENED IT AGAIN. A MONTH LATER, THE GLUE ON THE HOLDING STRUT & THE GLASS ON THE DRIVER SIDE BECAME UNDONE. (ALSO, ON THE FIRST WARM DAY OF THIS SPRING SEASON, I POWERED DOWN THE PASSENGER SIDE FRONT SEAT WINDOW, BUT I WAS UNABLE TO GET IT TO GO BACK UP, ALTHOUGH THE POWER WAS WORKING. IT BECAME EVIDENT THAT THIS IS ALSO ATTRIBUTABLE TO THE INFERIOR BONDING PRODUCT USED ON THIS WINDOW. THE INTERIM REMEDY WAS THAT I TAPED THE WINDOW UP WITH DUCT TAPE TO PROTECT THE VEHICLE FROM THE ELEMENTS & THEFT.) IT'S CLEAR THAT SINCE THIS HAS HAPPENED IN 2 SECTIONS OF MY NEW VEHICLE THAT THERE IS A DEFECT IN THE BONDING PRODUCT USED ON THESE WINDOWS. I FOUND THERE IS A RECALL FOR THIS VERY PROBLEM ON MY VEHICLE. (RECALL NO. 01I010000.) THERE IS ALSO A PHONE NO. TO CALL REGARDING THIS PROBLEM AS FORD HAS DECIDED TO CONDUCT A SPECIAL SERVICE CAMPAIGN TO INSPECT AND TORQUE THE LIFTGATE GLASS BRACKET ON AFFECTED VEHICLES. I CALLED THIS NUMBER AND WAS ADVISED THAT, ALTHOUGH I HAVE THE EXACT VEHICLE AND PROBLEM AS THE RECALL REQUIRES, MY VIN NUMBER DOES NOT RENDER ME ELIGIBLE FOR THE RECALL. IN ADDITION, ALTHOUGH I CLEARLY HAVE AN AFFECTED VEHICLE, I WAS NOT OFFERED THE OPPORTUNITY TO HAVE THE BENEFIT OF THE SPECIAL SERVICE CAMPAIGN. GIVEN THE NATURE O

PROBLEMS WITH THE TRANSMISSION, REAR AXLE AND SEATBELTS. (NAR) *MR TRANSMISSION PROBLEM WAS FOUND OUT TO BE A PROBLEM IN THE REAR DIFFERENTIAL. VEHICLE WAS SERVICED ALSO FOR PARKING BRAKE NOT LOCKING IN POSITION. ALSO, CONSUMER ENCOUNTERED A PROBLEM WITH RIGHT REAR HATCH GUIDE FOR DOOR PIN COMING APART, AND TRIM ON DRIVER'S SEAT BOTTOM WAS COMING LOOSE. IN ADDITION, AIR BAG LIGHT ON DASH KEPT COMING ON AND STAYED ON. *LA *CB

FUEL INDICATOR READS INCORRECTLY. THE PART WAS REPAIRED ONCE. HOWEVER, THE PROBLEM STILL EXISTS. *AK *NM

ON 3 SEPARATE OCCASIONS TRANSMISSION SLIPPED AND JUMPED OUT OF GEAR. DEALERSHIP CHANGED SEVERAL PARTS IN THE TRANSMISSION. THE CONSUMER WAS NOT SURE WHAT PARTS WERE REPLACED.*AK *NM

I LIFTED THE TOP PORTION OF THE TAILGATE TO RETRIEVE ITEMS FROM CAR. AS IT LIFTED, THE BOLT THAT HINGES THE RIGHT TOP SIDE OF THE TAILGATE BROKE OFF, THE HYDROLIC PORTION LET GO AND THE TAILGATE CAME DOWN ON MY HEAD. I WAS UNABLE TO CLOSE THE TAILGATE AFTER THAT, AND IT WAS HANGING DOWN ON AN ANGLE, UNDRIVEABLE AS IT CONTINUED TO FALL FURTHER DOWN AND MAKE "CRACKING" NOISES. IT IS CURRENTLY BEING FIXED, HOWEVER FORD IS NOT TOO CONCERNED! MY CAR IS 500 MILES OVER WARRANTY (1 1/2 YEARS OLD), AND THEY SAY I AM RESPONSIBLE TO PAY A PORTION OF THIS BILL.*AK PE04045_PCO

CONSUMER COMPLAINED ABOUT AN AIR BAG LIGHTPROBLEM. IT KEPT COMING ON. CONSUMER TOOK VEHICLE TO THE DEALER. THE SENSORS WERE CHANGED. HOWEVER, THE PROBLEM STILL OCCURS. *AK

CONSUMER COMPLAINED ABOUT AN AIR BAG PROBLEM. CONSUMER TOOK VEHICLE TO THE DEALER. THE SENSORS WERE CHANGED. HOWEVER, THE PROBLEM STILL OCCURS. *AK