2002 Ford Explorer complaints

THE DRIVER SEAT WAS TO CLOSE TO THE STEERING WHEEL, WHICH MADE IF DIFFICULT FOR THE CONSUMER TO DRIVE *JB

DRIVERS SIDE LIFT ARM ON REAR HATCH FAILED TO RETRACT, CAUSING HATCH TO CLOSE WITH ARM EXTENDED RESULTING IN DAMAGE TO LEFT HINGE ON DRIVERS SIDE REAR HATCH. LIFT ARM WAS DEFECTIVE IN THAT IT WOULD NOT WORK PROPERLY. REQUIRED REPLACEMENT OF DRIVERS SIDE LIFT ARM AND DRIVERS SIDE HINGE. REAR HATCH NOW DOES NOT LINE UP PROPERLY. *AK

WHILE CLOSING THE REAR LIFT GATE, THE ENTIRE GLASS PORTION EXPLODED. THE CONSUMER DISCOVERED THAT THERE WAS A RECALL AND WAS NEVER NOTIFIED. (RECALL#04V442000) THE CONSUMER REQUESTED REIMBURSEMENT. SCC PE04045.PCO. *JB

THE GEAR IS DEFECTIVE, IT COMES OUT OF PARK ON ITS OWN AND IT IS HARD TO GET IT INTO PARK.

ON JUNE 4, 2001, I TOOK MY VEHICLE TO WORLD FORD KENDALL SERVICE (FLORIDA REGISTRATION #MV-06413) FOR REPAIR (INVOICE #W71526) OF THE LEFT REAR LIFTGATE CYLINDER WHICH WAS DETACHED FROM ITS BRACKET, THE MECHANIC (JOSE FUENTES) TRIED THREE TIMES TO REPAIR IT ACCORDING TO FORD MOTOR COMPANY'S TECHNICAL SERVICE ADVISORY #01T02 AND WAS UNABLE TO REPAIR IT, THE SERVICE REPRESENTATIVE (JOSE TEJEDO) EVEN WENT TO ONE OF THEIR STOCK VEHICLES, A NEW 2002 FORD EXPLORER TO CHANGE THE LIFT GATE CYLINDER WITH MINE AND IT DETACHED AFTER TWO CLOSINGS, THE SERVICE REPRESENTATIVE ALSO STATED THAT THE FLIP-UP GLASS WAS BENDING IN THE MIDDLE DURING CLOSING AND CREATING A POTENTIAL FOR THE GLASS TO SHATTER, HE ALSO STATED THAT FORD NEEDS TO COME UP WITH A BETTER WAY TO FIX IT AND THAT FORD NEEDS TO RECALL IT. PE04045_PCO RE-EVAL TO DET TO BE VALID SINCE PE OPENING_PCO *SC

WHILE OPENING THE REAR DOOR HINGES BROKE. CONSUMER TOOK VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE HINGES AND STRUTS NEEDED TO BE REPLACED, AND REPLACED THEM. HOWEVER, A FEW MONTHS LATER WHILE CLOSING THE REAR DOOR THE GLASS BROKE. NO ONE WAS INJURED. VEHICLE WAS TAKEN BACK TO DEALER, AND THE MECHANIC REPLACED THE WINDOW. *AK

MY WIFE WAS DRIVING THE CAR AT APPROXIMATELY 30 MPH. SHE TRIED TO ACCELERATE, THE RPM READING DROPPED TO ZERO, AND THE ENGINE LOST ALL POWER. SHE PULLED TO THE SIDE OF THE ROAD, WAS ABOUT TO CALL ME, AND TRIED TO TURN THE ENGINE BACK ON. IT RESTARTED AND SHE DROVE HOME. MY THREE YOUNG CHILDREN WERE IN THE CAR WITH HER.*AK

WHILE DRIVING ABOUT 30-35 MPH, THE CAR COMPLETELY LOST ALL ENGINE POWER. I WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD. THERE, I RESTARTED THE ENGINE AND DROVE HOME. THIS SAME INCIDENT HAD OCCURED TO MY WIFE THE DAY BEFORE, SO I DROPPED OFF MY TWO SONS AND TOOK THE CAR TO THE DEALER. THE CAR ALSO LOST ALL ENGINE POWER ON THE WAY TO THE DEALER. AFTER HAVING THE CAR AT THE DEALER FOR 5 DAYS DURING WHICH THEY PUT 50 MILES ON MY CAR, THEY COULD NOT DUPLICATE THE PROBLEM, AND THEREFORE DID NOT FIX ANYTHING.*AK

WHEN CLOSING THE REAR HATCH GLASS WINDOW SHATTERED. *AK PE04045.PCO *TS

MY ABS LIGHT CAME ON. WHEN SERVICED, THEY SAID A SPEED SENSOR NEEDED TO BE REPLACED. OF COURSE THIS OCCURERED ONE WEEK FOLLOWING THE EXPIRATION OF THE WARRANTY. TALKING WITH OTHERS, THIS SEEMS TO BE AN OFTEN OCCURANCE, AND SEEMS TO BE A DEFECT. SOME POEPLE HAVE HAD THEIR'S REPLACED SEVERAL TIMES WITHIN A YEAR.*AK

THE REAR LIFT GATE HINGE BECAME LOOSE AND THE LIFT GATE ARM SNAPPED OUT, I ONLY HAD THIS VEHICLE FOR SIX MONTHS, I CONTACTED THE LOCAL DEALER THE PERSON AT THE PARTS DEPT HAD EXACTLY THE SAME ISSUE WITH EXACTLY THE SAME VEHICLE EXCEPT HIS WAS UNDER WARRANTY MY HAS 54K, HE RECOMMENDED CONTACT THEIR BODY SHOP WHICH IT WAS VERY FAMILIAR WITH THE ISSUE THEY CHECKED ANY RECALLS REGARDING THIS ISSUE THEIR COMPUTER REPORTED A SOMEHOW FAMILIAR ISSUE WITH THE 2002 FORD EXPLORER, THEY ALSO MENTION THAT AS OF 2004 THEY HAD REDESIGNED THE LOCATION OF THE LIFT GATE ARM PLACEMENT. THEY SUGGESTED NEW PARTS FROM FORD FOR $21.77 + LABOR. I'M LOOKING THIS AS AN ISSUE THAT SHOULD BE RECALLED SINCE HAS BEEN A LITTLE USE TO THIS VEHICLE AND THIS HAS BEEN A COMMON PROBLEM AT THE LOCAL DEALER OR DOING A LITTLE RESEARCH ONLINE. PE04045.PCO. *JB

THE HINGE BROKE ON THE LIFTGATE OF THE VEHICLE.*AK PE04045.PCO

TODAY, 9-2-04, WHILE DRIVING APPROXIMATELY 25-30 MPH THE ENGINE ABRUPTLY STOPPED AND LOST POWER. THE RADIO REMAINED ON. THE ENGINE STARTED AGAIN, BUT ONE MINUTE LATER, STALLED AGAIN. IT BECAME DIFFICULT TO TURN OVER, STARTED, AND STALLED YET AGAIN. THIS OCCURRED ONE MORE TIME, AND I DROVE IT HOME TO DROP OFF MY WIFE AND CHILDREN, AND TO TAKE THE CAR TO THE DEALER, FORD GALPIN IN NORTH HILLS, CALIFORNIA. THIS IS THE 3RD SEPERATE OCCASSION THIS HAS HAPPENED, AND ITS 2ND TRIP TO THE DEALER. IT IS CURRENTLY BEING INSPECTED AT THE DEALERSHIP.*AK

WHILE DRIVING AT 45 MPH CONSUMER'S VEHICLE WAS INVOLVED IN A FRONT END COLLISION. UPON IMPACT, FRONT AND SIDE AIR BAGS DID NOT DEPLOY. NO WARNING LIGHT APPEARED PRIOR TO THE CRASH. DEALERSHIP WAS NOTIFIED. *AK

THE REAR HATCHBACK HINGES FAILED, CAUSING THE WINDOW TO FALL INTO THE VEHICLE. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK PE04045.PCO

OCTOBER 2001, I PURCHASED A NEW 2002 FORD EXPLORER FROM DON REID FORD MAITLAND, FLORIDA. I EXPERIENCED ONE PROBLEM AFTER THE OTHER WITH MY WINDOWS AND DOORS. FIRST, THE BACK HALF DOOR CAME OPEN AND REFUSED TO CLOSE. THE DEALER REPAIRED IT. NEXT, THE REPLACEMENT REFUSED TO WORK; THE DEALER ORDERED THE PART AND REPAIRED IT. NEXT, THE ENTIRE BACK WINDOW, CRASHED TO THE GROUND. I PLACED THE DRAGGING PART IN THE BACK OF MY TRUCK AND STOPPED AT GREENWAY FORD. GREENWAY REFUSED THE REPAIR AND SENT ME WHERE I PURCHASED IT. DON REID KEPT THE TRUCK A FEW DAYS AND REPAIRED IT. NEXT, SCREWS ON THE PASSENGER SIDE DOOR CAME OUT, THAT DOOR WOULDN'T CLOSE. FED UP WITH REPEATED TRIPS TO DON REID I HAD MY HUSBAND FIX IT, THE DOOR CAME LOOSE AGAIN. I'M AT THE LIMIT ON WHAT I'LL ENDURE FROM A VEHICLE I'M PAYING NEARLY $500.00/MO FOR. IT'S NOT WORTH THE PAIN I AM EXPERIENCING. I ALMOST DIED ON AUGUST 26, 5:30 TO 6:00 PM, WHEN THE LOCKED DRIVER'S DOOR SUDDENLY SWUNG OPEN AND CLOSED ON MY ARM. I WAS LEANING ON THE ARMREST. THE SEAT BELT KEPT ME FROM BEING THROWN. I NEARLY RAN OFF THE ROAD. MY ARM HURT AND STARTED TO SWELL. THE DOOR REFUSED TO LATCH. I HELD THE HEAVY DOOR SHUT WITH MY SWOLLEN ARM AND CONTROLED THE TRUCK WITH THE OTHER. I CRAWLED 35 MINUTES TO ORLANDO. MY HAND WAS NUMB AND I WAS SCARED TO DEATH. I PULLED OVER TO REST MY NUMB ARM. I PULLED INTO WINN DIXIE'S PARKING LOT AND A CUSTOMER, REVERSED INTO THE BACK OF MY TRUCK, ADDING TO IT'S DAMAGES. STILL HOLDING THE DOOR, I MADE IT HOME. DO

WHILE DRIVING CONSUMER LOST CONTROL OF THE VEHICLE AND HIT A CURB AND VEHICLE FLIPPED MORE THAN ONCE. BOTH DRIVER'S SIDE AND PASSENGER'S SIDE AIR BAGS DID NOT DEPLOY. DRIVER SUSTAINED INJURIES, AND WAS TRANSPORTED BY AMBULANCE TO A HOSPITAL. VEHICLE WAS TOTALED. *AK

WHILE DRIVING 15 MPH,THE SPARE TIRE CABLE BROKE, CAUSING THE SPARE TIRE TO FALL OFF INTO THE STREET FROM UNDERNEATH THE TRUCK. DEALER WAS NOTIFIED. DEALER INFORMED CONSUMER THAT PART WAS NOT COVERED UNDER A RECALL. *AK

I HAVE A 2002 EXPLORER WITH AROUND 67,XXX MILES. THE PROBLEM FIRST STARTED OUT WITH A LOUD "POP" SOUND WHEN ENGAGING IN REVERSE. THEN WHILE DRIVING MY OVERDRIVE OFF LIGHT STARTED FLASHING LIKE CRAZY AND NOT WANTING TO SHIFT. HAVE GOTTEN SEVERAL ESTIMATES ON FIXING THIS PROBLEM AND WE ARE LOOKING AT ABOUT $1,500-2,000 TO GET THIS ALL TAKEN CARE OF. AFTER READING THAT THIS IS A REPEAT COMPLAINT FROM SEVERAL OTHER OWNERS OF THIS 2002 EXPLORER, I PERSONALLY FEEL THAT THIS IS THE FAULT OF THE MANUFACTURER AND THAT THEY SHOULD FIX THIS PROBLEM!*AK

2002 FORD EXPLORER - REAR DIFFERENTIAL AXLE SEAL BEGAN LEAKING AT 23,000 MILES AND WAS REPLACED UNDER WARRANTY; STARTED LEAKING AGAIN AT 30,000 MILES AND THE REAR AXLE AND SEALS WERE REPLACED UNDER WARRANTY; STARTED LEAKING A THIRD TIME APPROX. EIGHT MONTHS LATER AND DEALERSHIP REPLACED BOTH AXLE SEALS; NOW 5000 MILES LATER THE SEALS ARE LEAKING AGAIN AND THE DEALERSHIP IS TELLING US THEY DON'T KNOW WHY THE SEALS CONTINUE TO FAIL; IN ADDITION TO THE REAL SEALS LEAKING WE HAVE HAD TO HAVE THE ABS SENSORS REPLACED TWICE, THE OXYGEN SENSOR ONCE AND A SEAT BELT SENSOR ONCE. *AK

ABS SENSOR REPLACED. *AK

WHEN THE FUEL TANK WAS FILLED UP IT REGISTERED EMPTY TWELVE HOURS LATER. HOWEVER, FUEL TANK READ FULL. VEHICLE HAS RAN OUT OF GAS ON MORE THAN ONE OCCASION. CONSUMER DROVE THE VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT FUEL SENDING UNIT NEEDED TO BE REPLACED. *AK

THE HINGES ON THE REAR DOOR POPPED OFF AND SHATTERED THE GLASS. THE GLASS FELL ONTO THE TODDLER STANDING BY THE DOOR. THE REAR DOOR WAS DEFECTIVE TO THE POINT THAT IT COULD NOT BE CLOSED. *AK

WHILE DRIVING 35 MPH CONSUMER'S VEHICLE WAS INVOLVED IN A FRONTAL COLLISION. UPON IMPACT, BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. DRIVER SUSTAINED MINOR INJURIES. VEHICLE WAS TOWED TOT HE DEALER FOR INSPECTION. *AK

1) I OPENED THE TOP PART OF THE LIFT GATE, AND LEFT IT OPEN 2) I HEARD A LOUD CRASH, WHILE NOBODY WAS WITHIN 15 FEET OF THE VEHICLE. THE WINDOW HAD CATASHROPHIC FAILURE, AND LAID ON THE GROUND IN PIECES. IT APPEARS THAT THE WEIGHT OF THE LIFT GATE WAS TOO INTENSE FOR THE STRENGTH OF THE GLASS. 3)IT HAPPENED YESTERDAY, AND HAS NOT BEEN REPAIRED YET.*JB

THE VEHICLE WAS PARKED UNDER CARPORT. THE REAR LIFTGATE GLASS EXPLODED, WHEN THE HYDRAULIC CYLINDERS FAILED AS WELL AS THE LOWER HALF OF BODY OF GATE. THE WEATHER CONDITIONS WERE "NORMAL," AND THE VEHICLE WAS NOT PARKED IN DIRECT SUNLIGHT AND HAD ONLY BEEN DRIVEN FOR A SHORT TIME THAT DAY. OUR LOCAL FORD DEALERSHIP TOLD US HE "HAD SEEN THIS BEFORE".*AK PE04045.PCO *SC *JB

THE REAR WINDOW GATE ON OUR 2002 FORD EXPLORER HAS SHATTERED TWICE FROM THE SIMPLE ACT OF CLOSING THE WINDOW.1.) MY WIFE ON BOTH OCCASIONS WAS LOADING THE BACK OF THE VEHICLE. THE GLASS IN THE WINDOW SHATTERS AND SPRAY BITS OF GLASS TO A 5 -8 FT RAIDUS. 2) THIS LAST INCIDENT SHE WAS IN A CROWDED PARKING LOT. SHE WAS CLOSING THE WINDOW GATE WHEN THE GLASS SHATTERED AT ABOUT THE HALF CLOSED POSITION. THE BOTTOM OF THE WINDOW GATE FELL TO THE GROUND, GLASS HIT THE CARS ON BOTH SIDES OUR CAR. GLASS HIT HER IN THE FACE AND ALL OVER HER UPPER BODY. LUCKILY SHE HAD HER SUN GLASSES ON, SO NO GLASS WAS THROWN INTO HER EYES. IT COULD HAVE BEEN ALOT WORSE HAD MY 7 YEAR OLD SON BEEN HELPING HER LIKE HE NORMALLY DOES. 3.) FORD MOTOR COMPANY REFUSES TO AKNOWLEDGE THE PROBLEM CAUSING US TO INCURR OVER $1500 IN REPAIR COSTS OR AN INSURANCE CLAIM. THE FORD DEALERSHIP WE USE SAYS THAT IT IS A COMMON OCCURANCE AND THEY HAVE NUMEROUS REPAIRS OF THIS TYPE ON 2002 EXPLORERS. PARTS ARE READILY AVAILABLE BUT IT INVOLVES BODY WORK SO IT TAKES UP TO A WEEK TO GET IT FIXED. *AK PE04045.PCO

LEASED NEW '02 EXPLORER IN MAR 02. HAVE HAD A WARPED DRIVESHAFT REPLACED, CLUNKING NOISE IN REAR END AREA WAS "NORMAL', AND NOW AT 65K MILES HAVE TO REPLACE ENTIRE TRANSMISSION. FMC OF COURSE CLAIMS NO RESPONSIBILITY- VEHICLE ISN'T UNDER WARRANTY AND I SHOULD TAKE IT UP WITH DEALER. DEALER SAYS 3000 DOLLARS TO FIX. ALSO HAD THE STALLING AT HIGHWAY SPEEDS WITH SPEEDOMETER READING BETWEEN 5 AND 95 MPH APPROXIMATELY 1 1/2 YEARS AGO. DEALER FOUND NOTHING WRONG.*AK

ON 9/27/03 IT WAS NECESSARY TO REPLACE A FAULTY SENSOR ON MY 2002 FORD EXPLORER THAT CAUSED THE ABS WARNING LIGHT TO ACTIVATE. THE MILEAGE ON THE VEHICLE AT THIS TIME WAS 15.851. ON 02/14/04 AT 22966 MILES THIS SAME SENSOR HAD TO REPLACED FOR THE SECOND TIME. ON 07/07/04 AT 30479 MILES THIS SAME SENSOR WAS REPLACED A THIRD TIME. HAVING THE SAME ITEM REPLACED THREE TIMES IN 10 MONTHS SEEMS TO BE MORE A PATTERN OF FAULTY DESIGN AS OPPOSED TO COINCIDENCE.*AK

PROBLEMS WITH TRANSMISSION ON 2002 FORD EXPLORER.*MR THE VEHICLE WAS TAKEN TO THE DEALER FOR IT'S 60000 MILE SERVICE AND AT THAT TIME THE CONSUMER COMPLAINED ABOUT THE VIBRATION WHEN THE VEHICLE SHIFTED GEARS. THE TECHNICIAN INDICATED THAT NOTHING WAS WRONG. FOUR DAYS LATER THE SERVICE TRANSMISSION AND O/D LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN HAD TO THE DEALER WHO INFORMED THE CONSUMER THAT THE TRANSMISSION HAD FAILED. SINCE THE VEHICLE IS NO LONGER UNDER IT'S WARRANTY THE CONSUMER FEELS THE MANUFACTURER SHOULD BE RESPONSIBLE FOR THE COST OF A NEW TRANSMISSION. *NM

WHILE THE VEHICLE WAS PARKED, THE REAR HATCH WINDOW EXPLODED WITHOUT WARNING. NO INJURIES REPORTED. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB PE04045.PCO

13JAN03-REAR WINDSHIELD WASHER INOPERATIVE REINSTALL REAR WASHER HOSES. 5NOV03-CLICKING NOISE FROM REAR A/C; REPLACE MOTOR ASSEMBLY TEMPERATURE BLEND. 5NOV03&13NOV03-L/R POWER MIRRORS INOP; FUSE BLOWS; REPLACED MIRROR REAR VIEW OUTSIDE SAIL MOUNT 13NOV03-FUEL GUAGE INOP READ 1/2 TANK BUT TANK WAS FULL; 20NOV03-INSTRUMENT CLUSTER FUEL GAUGE INOP; 24NOV03-REMOVED AND REPLACED INSTRUMENT CLUSTER; 18MAR04-FUEL GUAGE INOP & L/R POWER MIRRORS INOP, FUSE BLOWS; COULD NOT DUPLICATE PROBLEM AT THIS TIME ABOUT FUEL GUAGE; TESTED BCE FOR SHORT, TRACED TO MIRROR SWITCH, REPLACED SWITCH AND BLOWN FUSE; 20 JULY 04-L/R POWER MIRRORS INOP; REPLACED FUSE; 20 JULY 04 - REAR WINSHIELD WASHER INOP; ACCESS WASHER HOSE AND RECONNECT; 20 JULY 04- AIR CONDITIONER NOT COOLING PROPERLY; REPLACED BLOWER MOTOR FOR POOR OPERATION; MOTOR ASSEMBLY-HEATER-A/C BLOWER REPLACED. 20 JULY 04 - MECHANICS BROKE THE DRIVERS DOOR SWITCH COVER- 23 JULY 04 -REORDERED DOOR PANEL AND REPLACED DRIVERS DOOR SWITCH COVER.*AK

CONSUMER COMPLAINED ABOUT A LIFTGATE PROBLEM. CONSUMER TOOK THE VEHICLE TO DEALER, AND THEY APPLIED GLUE ON THE LIFTGATE CABLE. HOWEVER, BECAUSE THIS VEHICLE WAS NOT INCLUDED IN THE RECALL THEY DID NOT ADMINISTER ANY MORE ASSISTANCE OTHER THAN WHAT WAS DONE. CONSUMER WOULD HAVE TO PAY FOR OTHER REPAIRS. *AK THE LIFTGATE BRAKE CAME LOOSE AND CAUSED THE SHOCK TO COME OFF AND RESULTED IN A DENT IN THE VEHICLE . THE GLUE TO DEALER PUT ON THE CABLE LASTED 4-5 HOURS . *NM

THE LIFTGATE BRACKET CRACKED AND THE GLASS SHATTERED. WHEN THIS OCCURRED DRIVER WAS STANDING AGAINST THE LIFTGATE, AND SUSTAINED CUTS FROM THE PIECES OF GLASS. RECALL 01I01000 WAS ISSUED FOR THIS COMPONENT, BUT THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK PE04045.PCO

I OWN A 2002 FORD EXPLORER XLS AND IT HAS BEEN INTO THE FORD SERVICE-REPAIR SHOP A TOTAL 0F 37 WORK HOURS -10 DOCUMENTED SERVICE DAYS FOR AN ANNOYING TICKING NOISE COMING FROM THE FRONT DASH-CONSOLE-ENGINE AREA THAT CAN NOT SEEM TO BE REPAIRED. IT DOESN'T MATTER WHETHER OR NOT THAT THE ENGINE IS COLD OR WARM, THE WEATHER CONDTIONS HOT-DRY OR HUMID AND WET, IT STILL TICKS INTERMITENTLY FOR SOMETIMES AROUND 8 MINUTES OR CAN GO ON FOR 20 AT THAT MOMENT. WHEN IT STARTS IT SOUNDS LIKE A TOGGLE SWITCH GOING ON AND OFF AND THEN MAKES A RUBBING ,SQUEAKING , TICKING NOISE THAT STARTS OFF LOW AND THEN GETS SO LOUD THAT YOU CAN HEAR IT WITH THE RADIO ON SET AT A SLIGHTLY HIGH VOLUME. IT DOES NOT MATTER WHETHER THE AIR IS ON OR OFF, THE RADIO-CD IS ON OR OFF OR THE HEAT IS ON OR OFF. ALL CONDITIONS HAVE BEEN TESTED . THE FRONT DASH HAS BEEN REMOVED NUMEROUS TIMES AND REINSULATED, A NEW RADIO HAS BEEN PUT IN, THE WINSHIELD REPLACED, VENTS AND GLOVE BOX REMOVED AND WIRING CHECKED. ONCE THE SOUND STARTS, BUMPINESS IN THE ROAD SEEMS TO PRODUCE THE SOUND LOUDER AND MORE OFTEN. ALSO WHILE TURNING THE STEERING WHEEL ON A WINDING ROAD THAT IS SOMEWHAT BUMPY ALSO PRODUCES THE SOUND. IT IS NOT A PLEASURE TO DRIVE THIS VEHICLE AND IT HAS BEEN SERVICED AS I STATED FOR THIS PROBLEM EVER SINCE 2002. IT WAS PURCHASED IN JULY OF 2001. THE DEALERSHIP AND MANY DIFFFERENT TECHS. CA NOT FIND OR REPAIR THE PROBLEM. I WOULD GET RID OF IT IF IT WASN'T FOR THE FACT THAT I COULD NOT HONESTLY SELL A LEMON IN GOOD

ABS LIGHT ILLUMINATED. SPEED SENSOR FOUND DEFECTIVE. THIS OCCURRED TWICE, FIRST ON 9OCT03 @ 29607 MILES, SECOND ON 3AUG04@44202 MILES.*AK

CONSUMER STATED REAR AXLE SEALS WERE LEAKING. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

PURCHASED NEW FORD EXPLORER IN 4/02 IN 12/03 WITH 37100 MILES TRANSFER CASE STARTED GRINDING AND GOING INTO GEAR BECAME DIFFICULT. TRANSFEWR CASE REPLACED, IN 1/04 4X4 COMPUTER MODULE MALFUNTIONED AND WAS REPLACED. IN 4/04 GRINDING FROM REAR DIFFERENTIAL CASE,HAD TO BE REPLACED WITH ALL INTERNAL COMPONENTS.IN 5/04 SENT DETAILED LETTER TO WILLIAM CLAY FORD EXPLAINING DIFFICULTIES WITH VEHICLE ALONG WITH ALL REPAIR BILLS. . ON 5/18/04 GOT A PHONE CALL FROM LYNN ARLEDGE(FORD EXECUTIVE REP). *AK

WE PURCHASED A 2002 EXPLORER IN AUG.2002. FROM DAY ONE IT HAD A NOISE IN THE REAR END THAT WAS AUDIBLE WHEN PRESSING THE ACCELERATOR, BUT WOULD STOP WHEN RELEASED. WE TOOK IT TO THE DEALERSHIP WITHIN A FEW WEEKS OF THE PURCHASE AND THEY TOLD US IT WAS ROAD NOISE AND NORMAL. SINCE THEN THE NOISE HAS GOTTEN LOUDER AND WE TOOK IT TO A DIFFERENT DEALERSHIP TODAY. WE WERE TOLD OUR DIFFERENTIAL IS GOINGN BAD AND NEEDS TO BE REPLACED AT $970 AND WE WOULD HAVE TO WAIT FOR THEM TO ORDER THE PART. WE TOLD HIM IT HAS BEEN GOING ON SINCE WE BOUGHT IT AND HE SAID PROBABLY SO THERE IS A PRESS RELEASE ABOUT IT. HE ALSO SAID IT WILL CONTINUE TO GET LOUDER UNTIL IF FAILS AND IT COULD CAUSE AN ACCIDENT WHEN THE REAR END LOCKS UP. UNFORTUNATLY WE ARE NO LONGER COVERED BY THE WARANTEE AND HAVE TO PAY FOR IT OURSELVES. I HAVE READ ON THIS WEBSITE AND OTHERS AND IT SEEMS TO BE A FORD TREND TO TELL PEOPLE THERE IS NOTHING WRONG WITH THEIR CARS UNTIL IT IS NO LONGER UNDER WARANTEE AND THEN ADMIT THAT THERE IS A PROBLEM. I HAVE FILED A COMPLAINT WITH FORD MOTOR COMPANY AS WELL AND WAS TOLD THAT IF THEY GET ENOUGH COMPLAINTS ABOUT THIS PROBLEM THEY WILL LOOK INTO IT BECOMING A RECALL ISSUE WHERE I "MIGHT" GET A REFUND.*AK

TRANSMISSION PROBLEMS, SLIPPAGE ON 2ND TO 3RD ENGINE REVS UP TO 6000 RPM, TAKEN TO DEALER 4 TIMES ALREADY THEY CAN'T FIND CAUSE OF PROBLEM. *AK

REAR TAILGATE HAD A FRACTURE ABOUT 10 INCHES LONG AND THE MOLD WAS TOUCHED UP WITH PAINT PRIOR TO SHIPPING OR SELLING. IT WAS CRACKED. DEALER STATED THAT THEY HAD A SERVICE BULLETIN ON THIS PROBLEM.*AK

I OPENED THE TOP PART OF THE TAILGATE ON MY 2002 FORD EXPLORER LAST NIGHT AND THE RIGHT HINGE BROKE AND FELL ON MY HEAD. LUCKILY THE GLASS DIDN'T BREAK AND I WASN'T INJURED. THIS IS NOT THE FIRST CASE OF THIS HAPPENING, I HAVE COME TO FIND OUT. ONE OF THE OTHER PEOPLE THIS HAPPENED TO (SAME YEAR AND MODEL) WAS TRAPPED UNDERNEATH THE HATCH MOMENTARILY. I HAVE DOCUMENTATION FROM THIS PERSON OF THE INCIDENT THAT OCCURED TO HIM. THIS SEEMS TO BE EITHER A MANUFACTURER'S DEFECT OR SOMETHING AND LUCKILY MY 3 YEAR OLD DAUGHTER WHO LIKES TO CLIMB IN THE BACK WHILE I'M LOADNG THE TRUCK, WASN'T THERE OR IT WOULD HAVE HIT HER IN THE HEAD. PLEASE TELL ME WHAT I CAN DO ABOUT THIS OTHER THAN PAY AN ARM AND A LEG TO GET IT FIXED AND HOPE IT DOESN'T HAPPEN AGAIN! *AK PE04045.PCO

WHILE ATTEMPTING TO CLOSE THE LIFT WINDOW ON THE LIFTGATE THE GLASS SHATTERED INTO VERY SMALL SHARP PIECES. THE DRIVER CUT HIS FINGER IN A PIECE OF GLASS. THE GLASS ALSO SCRATCHED THE TAILGATE. THE CONSUMER CONTACTED THE DEALER WHO REPLACED THE GLASS. *AK *NM PE04045.PCO

RECALL 01L010000, DRIVER'S SIDE LIFTGATE BRACKET SNAPPED, CAUSING THE GLASS TO SHATTER. DEALERSHIP WOULD NOT REPAIR THE PROBLEM BECAUSE THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK PE04045.PCO

MY DAUGHTER AND I WERE INVOLVED IN AN AUTO ACCIDENT IN MY 2002 FORD EXPLORER WHEN ANOTHER VEHICLE PULLED OUT IN FRONT OF US. I WAS TRAVELING APPROXIMATELY 60 MPH PRIOR TO SLAMMING ON MY BRAKES. THE EMS DRIVER ESTIMATED IMPACT AT 40 MPH. MY VEHICLE SUSTAINED $6600+ IN DAMAGES TO THE FRONT END. NEITHER THE DRIVER NOR PASSENGER SIDE AIRBAG DEPLOYED. THE EMS DRIVER AND THE WRECKER SAID GIVEN THE DAMAGE TO THE FRONT END OF MY VEHICLE THE AIR BAGS SHOULD HAVE DEPLOYED. THE EMS DRIVER ALSO SAID IT WAS TYPICAL OF A FORD TO HAVE THE AIR BAGS MALFUNCTION. I SUSTAINED NECK AND LOW BACK INJURIES INCLUDING DAMAGE TO 4 DISC IN MY SPINE ACCORDING TO THE MRI REPORT. MY DAUGHTER SUSTAINED INJURIES TO HER RIGHT SHOULDER, RADIOLOGICAL TESTING IS SCHEDULED FOR LATER THIS MONTH TO DETERMINE THE CAUSE OF HER PAIN AND LOSS OF MOTION. SHE HAS ALSO SUFFERED WITH LOW BACK PAIN. I ASKED THE MECHANIC RESPONSIBLE FOR THE REPAIRS ON MY VEHICLE AT THE DEALERSHIP WHERE I BOUGHT THE VEHICLE ABOUT THE AIR BAGS AND WAS NOT GIVEN MUCH OF AN ANSWER. HE BASICALLY SAID THE DAMAGE DID NOT GO FAR ENOUGH INTO THE ENGINE AREA FOR THE SENSORS TO PICK UP THE CRASH. GIVEN THE DAMAGE TO MY FRONT END AND THE NEED FOR REPLACEMENT OF MULTIPLE PARTS UNDER THE HOOD OF MY CAR AND THE INJURIES SUSTAINED I DID NOT FIND THIS TO BE AN ACCEPTABLE ANSWER.*AK

WHEN PULLING LIGHT OR HEAVY LOAD, VEHICLE JERKS AND THEN STALLS OUT WHEN VEHICLE APPARENTLY TRIES TO SHIFT DOWN OR IS AT SPEED WHERE VEHICLE MAY BE NEAR SHIFTING DOWN. VEHICLE ACTUALLY DIES AND MUST BE RESTARTED BY TURNING OFF KEY AND THEN IT QUICKLY STARTS. *AK

THE ABS ACTIVATED WHILE ON A DRY PAVEMENT ANDTHE VEHICLE LOST BRAKING POWER. THE CONSUMER TOOK THE VEHICLE BACK TO THE DEALER, WHO KEPT INSISTING THERE WAS NOTHING WRONG. HOWEVER, THE CONSUMER FELT DIFFERENTLY ABOUT THE DEALERS EVALUATION. *AK THE CONSUMERS BROTHER VERIFIED THAT SOMETHING WAS WRONG, BUT COULD NOT TAKE IT APART TO CHECK IT OUT BECAUSE OF WARRANTY ISSUES AND THE ENGINE EXPERIENCED A MISS. THE MASTER CYLINDER WAS FOUND BAD. *SC *JB

I HAVE A 2002 FORD EXPLORER XLT THAT HAS 68000 MILES ON IT. SINCE WE HAVE HAD IT THE TRANSMISSION HAS DONE NOTHING BUT SHIFT HARD AND WASHBOARD FROM 2ND TO 3RD AND 3RD TO OVERDRIVE. THIS VEHICLE WAS TAKEN IN 2 TIMES, AND BOTH TIMES WE WERE TOLD THAT IT WAS NORMAL . I HAVE HAD ISSUE GOING UP HILL IN MINE BECAUSE OF THE SHIFTING, AFRAID TO PASS BECAUSE I AM NOT SURE IF THE VEHICLE WILL SHIFT. I FINALLY TOOK IN MY EXPLORER LAST WEEK AND THEY TOLD ME THAT THE COMPUTER SAID THAT THE BEARINGS WERE BAD IN MY TRANSMISSION AND THAT I HAD TO PAY $3000 TO REPLACE IT. THIS SAME ISSUE HAS BEEN GOING ON SINCE I FIRST COMPLAINED ABOUT IT AT 16000 MILES. *NM

REAR HATCH BACK WINDOW SHATTERED WHEN OPENED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK DUP OF 10079152.PCO

WHILE CLOSING THE REAR WINDOW REAR GLASS UNEXPECTEDLY SHATTERED. NO INJURIES REPORTED. CONSUMER CONTACTED THE DEALER FOR AN APPOINTMENT. *AK PE04045.PCO