Page 54 of 66 · complaints 2,651–2,700 of 3,295

2002 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Feb 16, 200550,000 milesMA

THE PANEL THAT HOLDS THE BACK GLASS UP IS IN THE LIFTGATE CRACKED. THIS MAY CAUSE THE GLASS TO FALL OUT WHILE DRIVING . DEALER WAS NOTIFIED.*AK

Structure › Body › Hatchback/Liftgate
Filed Feb 16, 2005GA

NHTSA RECALL CAMPAIGN 04V442000; FORD ISSUED A REAR LIFTGATE RECALL. THIS VEHICLE WAS INCLUDED IN THE RECALL, BUT THERE WERE NO AVAILABLE PARTS IN ORDER TO DO RECALL REPAIRS. THIS WAS DANGEROUS BECAUSE THE LIFTGATE COULD FALL OFF.*AK

Power Train › Automatic Transmission
Filed Feb 16, 200560,000 milesTX

CONSUMER EXPERIENCED A PROBLEM WITH THE TRANSMISSION ON ANOTHER FORD VEHICLE. TRADED IT IN FOR A NEW VEHICLE. THE NEWLY PURCHASED VEHICLE DISPLAYED THE SAME SYMPTOMS AS THE PREVIOUSLY OWNED VEHICLE. T HE GEARS SLIPPED WHEN PRESSING THE GAS, THEN IT ENGAGED. THE VEHICLE WENT FROM 50 MPH TO 30 MPH.*AK

Latches/Locks/Linkages › Hatchback/Liftgate › Lock
Filed Feb 16, 200576,000 milesAL

THERE IS A RECALL ON MY 2002 FORD EXPLORER CONCERNING THE LIFTGATE HINGES. I WAS NOTIFIED IN SEPTEMBER THAT THE PARTS WOULD BE IN THE DEALERSHIPS IN NOVEMBER. THEY HAVE JUST ARRIVED IN FEBRUARY. IN THE MEANTIME THE APPLIQUE ON MY LIFTGATE HAS CRACKED. I WAS TOLD THAT FORD WOULD NOT PAY TO HAVE IT REPAIRED AND THAT IT WILL COST ABOUT $350.00. THIS IS MY 3 FORD EXPLORER AND WILL PROBABLY BE THE LAST. ALL MY DEALER TELLS ME IS THAT THERE IS NOTHING THEY CAN DO. I WROTE A LETTER TO FORD AND THEY DIDN'T EVEN RESPOND. WHAT KIND OF CUSTOMER SERVICE IS THAT?*AK

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Feb 16, 2005TN

NHTSA RECALL CAMPAIGN 04V442000; FORD ISSUED A REAR LIFTGATE RECALL. THIS VEHICLE WAS INCLUDED IN THE RECALL, BUT THE VEHICLE WAS NOT REPAIRED IN A TIMELY MANNER. AS A RESULT, THE LIFTGATE BROKE. MANUFACTURER WAS CONTACTED BY OWNER.

Structure › Body › Hatchback/Liftgate
Filed Feb 16, 2005PA

'RECALL CAMPAIGN' ISSUED FOR 2002 FORD EXPLORER, PARTS NOT AVAILABLE. *BF (THE REAR LIFT GATE WINDOW) *SC

Visibility › Windshield Wiper/Washer › Motor
Filed Feb 15, 2005MD

TRAVELING IN HEAVY RAIN WHEN INTERMITTENT WINDSHIELD WIPERS SUDDENLY BECAME NON-OPERATIONAL. THE WIPERS STOPPED MIDWAY ON THE WINDSHIELD. THE REGULAR AND FAST WIPER SPEEDS ARE STILL OPERATIONAL AT THIS POINT. IN ORDER TO HAVE THE WIPERS RETURN TO THE NORMAL POSITION ON THE WINDSHIELD, THE WIPER SWITCH HAS TO BE CONTINUALLY MOVED FROM THE OFF POSITION TO THE INTERMITTENT POSITION UNTIL THE WIPERS GRADUALLY MOVE DOWN THE WINDSHIELD. VEHICLE NEEDS TO BE TAKEN TO DEALERSHIP TO HAVE PROBLEM DIAGNOSED AND REPAIRED IMMEDIATELY.

Power Train › Driveline › Differential Unit
Filed Feb 12, 2005UT

HEARD WHINING NOISE WHEN DRIVING BETWEEN 55 AND 70 MPH IN THIS VEHICLE FOR SEVERAL MONTHS; THE WHINING GREW INTO A FAINT GRINDING AT LOWER SPEEDS AND THEN A MORE MAJOR GRINDING. THE DIFFERENTIAL UNIT HAD TO BE REPLACED. APPARENTLY THE LIGHT CONSTRUCTION OF THE EXPLORER DIFFERENTIALS CAUSES THIS PROBLEM FREQUENTLY. *JB

Vehicle Speed Control
Filed Feb 11, 2005AL

THIS HAS BEEN A WONDERFUL VEHICLE! IT IS A 2002 FORD EXPLORER EQUIPPED WITH AUTOMATIC 4-WHEEL DRIVE AS WELL AS FULL 4-WHEEL DRIVE WITH HIGH & LOW TRANSFER CASE, 5-SPEED AUTOMATIC, 4.6L V8 WITH DOUBLE OVERHEAD CAMS, LIMITED SLIP REAR DIFFERENTIAL, TOWING PACKAGE, LEATHER SEATS, ETC. HOWEVER, THIS PROBLEM HAS THE POTENTIAL OF CAUSING HARM OR EVEN DEATH TO ITS PASSENGERS AND/OR THOSE IN OTHER CARS AND ESPECIALLY PEDESTRIANS. THE PROBLEM HAS BEEN EXTREMELY INTERMITTENT SUCH THAT THE TECHNICIANS CANNOT EXPERIENCE IT THEMSELVES. IT USUALLY HAPPENS ON A COLD DAY. THE FIRST TIME IT DID IT, I WAS PULLING A SMALL TRAILER AND I HAD DRIVEN A COUPLE OF MILES TO A PLANT NURSERY AND ON THE WAY BACK AS I NEARED MY HOUSE, I DROVE DOWN A LONG GRADE TOWARD A STOP SIGN. WHEN I BEGAN TO APPLY THE BRAKES, THE ENGINE ACCELERATED WITH SUCH FORCE THAT THE TRANSMISSION DOWNSHIFTED SO THAT I HAD TO STAND ON THE BRAKES WITH BOTH FEET TO KEEP FROM RUNNING CLEAN ACROSS THE ROAD INTO A TREE. IT HAPPENED 2 MORE TIMES THAT DAY. I THEN HAD IT TOWED TO THE DEALER AND THEY REPLACED THE IDLE VALVE. HOWEVER, THAT DID NOT FIX THE PROBLEM. IT HAS HAPPENED SEVERAL TIMES SENSE. IT HAS HAPPENED WHILE TRAVELING UP A HILL, DOWN A HILL, AND ON LEVEL GROUND. BUT IT ALWAYS HAPPENS WHEN YOU APPLY THE BRAKES. THE LAST TIME IT HAPPENED, IT THREW ME OUT INTO A BUSY INTERSECTION BUT FORTUNATELY I WAS NOT HIT. THE TIME BEFORE THAT IT TRIED TO RUN OVER THE LITTLE CAR IN FRONT OF ME BUT I WAS STILL ABLE TO STOP IT. I'M THINKING AB

Power Train › Automatic Transmission
Filed Feb 9, 20059,000 milesMA

SEVERAL PROBLEMS - AT 9,000 MILES MY BRAKES WENT AND HAD TO HAVE MY ROTORS RESURFACED BY 23,000 MILES MY REAR BRAKES WERE COMPLETELY GONE AND MY FRONT BRAKES WERE NEARLY GONE. THIS COST ME OVER $1,000 TO REPAIR. AT 25-27,000 MILES MY VEHICLE WOULD NOT CHANGE GEARS PROPERLY. GOING IN REVERSE THE VEHICLE WOULD "BANG" INTO GEAR, THEN GOING FROM PARK TO ANY GEAR THIS WOULD HAPPEN. ON LEVEL GROUND AND ON HILL. THE DEALERSHIP SAID THEY GUESSED AT THE PROBLEM AND FIXED SOMETHING IN THE TRANSMISSION. AT 32,000 MILES THE PIECE OF PLASTIC UNDER THE LIFTGATE WINDOW COMPLETELY CRACKED. SINCE UNDER WARRANTY THE DEALERSHIP IS FIXING THIS. THERE HAS BEEN A "WHINING" NOISE WHILE USING THE GAS PEDAL FOR SOME TIME THAT THE DEALERSHIP CAN NOT RECREATE.... I EXPECT THAT TO GO WRONG AS SOON AS MY WARRANTY EXPIRES. I THINK YOU ONLY GET 36,000 MILE WARRANTY BECAUSE THEY KNOW THE VEHICLE WILL FALL APART AFTER THAT!*JB

Power Train › Automatic Transmission
Filed Feb 8, 200543,000 milesCA

OVER TIME NOTICED JERKING WHILE UPSHIFTING. LOUD WINDING NOISE AT HIGH WAY SPEEDS WHEN ON GAS PEDAL. DRIVE MOSTLY HIGHWAY AND STILL EXTREMLY POOR MPG. 9.8-10.6MPG AVERAGE ON HIGHWAY! ALSO PASSENGER SIDE REAR SEAT BELT DOES NOT RETRACT. HAD REPLACED UNDER WARRANTY. STILL HAVE THE PROBLEM. *AK

Electrical System
Filed Feb 7, 200555,000 milesNY

DOOR AJAR LIGHT REMAINS ON DESPITE ALL DOORS BEING SECURED. WHEN YOU ENGAGE THE DOOR LOCKS FROM INSIDE THE VEHICLE, THE DRIVERS SIDE LOCK WILL DISENGAGE AFTER A FEW SECONDS. WHEN YOU LOCK DOORS FROM OUTSIDE THE VEHICLE (WITH THE REMOTE), THE CHIME WILL BEEP TWO TIMES AS IF THERE IS A DOOR OPEN. NOW THE INTERIOR OVERHEAD LIGHT REMAINS ON. AFTER MUCH INVESTIGATION THE GEM MODULE IS DEFECTIVE. *JB

Electrical System
Filed Feb 7, 2005GA

WHILE DRIVING THE AUTOMATIC DOOR LOCKS WOULD UNLOCK BY THEMSELVES. *NM *JB

Power Train › Automatic Transmission
Filed Feb 4, 200518,000 milesTN

MY TRUCK WORKED FINE FOR THE FIRST 18000 MILES I HAVE HAD IT AND NOW IT HAS ALMOST 45000 MILES ON IT. WHEN THE TRUCK TRIES TO CHANGE GEARS FROM SECOND TO THIRD THE TRANSMISSION MAKES A CLUNK NOISE AND THEN THE REST OF THE TIME IT CHANGES GEARS FINE. THE NOISE JUST HAPPENS BETWEEN SECOND TO THIRD GEAR.*JB

Structure › Body › Hatchback/Liftgate
Filed Feb 3, 2005WA

NHTSA CAMPAIGN 04V442000; FORD ISSUED A REAR LIFTGATE GLASS RECALL. THIS VEHICLE IS INCLUDED IN THE RECALL, BUT THE DEALER DOES NOT HAVE THE AVAILABLE PARTS IN ORDER TO REPAIR.

Electrical System › Wiring › Interior/Under DashFire
Filed Feb 3, 20056,800 milesOH

THE VEHICLE UNEXPECTEDLY CAUGHT FIRE WHILE IT WAS PARKED. RESULTS SHOWED THAT THERE WAS A SHORTAGE WITH THE CRUISE CONTROL SWITCH. *JB TWO INDEPENDANT CAUSE & ORIGIN REPORTS FOUND THE FIRE TO HAVE STARTED UNDER THE DASH BOARD ON THE DRIVERS SIDE. BRUCE YORK HAS THE C&O REPORTS.

Structure › Body › Hatchback/Liftgate › Support Device/Strut
Filed Feb 2, 2005AZ

NHTSA RECALL CAMPAIGN 04V442000; FORD ISSUED A REAR LIFTGATE GLASS RECALL. THIS VEHICLE WAS INCLUDED IN THE RECALL, BUT THERE WERE NO AVAILABLE PARTS IN ORDER TO REPAIR.*AK

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Feb 2, 200551,000 milesFL

NO PARTS WERE AVAILABLE FOR RECALL 04V442000 CONCERNING REAR LIFTGATE GLASS. SARASOTA FORD, 941-366-3673. *AK

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Feb 2, 200535,000 milesAZ

NHTSA RECALL CAMPAIGN 04V442000/REAR CONCERNING LIFTGATE GLASS. THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. HOWEVER, BOTH HINGES WERE FRACTURED, AND THE GLASS FELL OUT OF POSITION. *AK

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Feb 2, 2005CT

NHTSA RECALL CAMPAIGN 04V442000 CONCERNING REAR LIFTGATE GLASS. NO PARTS AVAILABLE.*AK

Structure › Body › Hatchback/Liftgate
Filed Feb 1, 2005VA

PANEL DIRECTLY BELOW REAR WINDSHIELD CRACKED FROM TOP TO BOTTOM. FORD DELORSHIPS AND THE FORD MOTOR CORPORATION REFUSE TO REPAIR IT. I WAS TOLD BY THE DELORSHIP AND FORD THAT THIS WAS HAPPENING TO HUNDREDS 2002 EXPLORERS NATIONWIDE. SOME HOW, THEY STILL BELIEVE ITS NOT NECESSARY TO RECALL. THEY HAVE, HOWEVER, ISSUED A TECHINICAL SERVICE BULLETIN TO DELORSHIPS NATIONWIDE WITH INTRUCTIONS ON EXACTLY HOW TO FIX IT.*AK

Power Train › Automatic Transmission › Torque Converter
Filed Feb 1, 200569,649 milesWA

ORIGINALLY INFORMED FORD DEALER OF LOUD SHUDDER IN VEHICLE UPON STARTING WHEN COLD AT ABOUT 11,000 MILES AND WAS TOLD THAT IS "NORMAL" FOR THIS TRANSMISSION AND THEY DO NOT KNOW WHAT CAUSES IT--"KEEP ON DRIVING IT." TRANSMISSION OVER-DRIVE LIGHT BEGAN TO FLICKER AT ABOUT 69,400 MILES. FORD SERVICE DEPARTMENT LOOKED INTO THE PROBLEM AND HAD THE VEHICLE FOR REPAIR FOR OVER THREE WEEKS. REPORTED BROKEN SEAL IN TRANS AND WORN TORQUE CONVERTER. TROUBLE "LOCKING OUT" AFTER REPAIR SO THEY REPLACED THE WARPED VALVE BODY.

Visibility › Glass, Side/Rear
Filed Feb 1, 2005WI

CONSUMER RECEIVED NHTSA RECALL 01I010000 NOTICE IN OCTOBER OF 2004. SINCE THEN DEALER HAS STILL NOT RECEIVED ANY PARTS.*AK

Power Train › Driveline › Differential Unit
Filed Jan 31, 200541,000 milesTN

LEAKING SEAL ON TOP COVER OF REAR DIFFERENTIAL; DIFFERENTIAL WAS MAKING NOISE. IT WAS FACTORY SEALED WITH SILICONE WHICH IS NOT AN ACCEPTABLE LONG-TERM SEAL DUE TO DETERIORATION. FORD SAID SILICONE SEALS ARE NOT COVERED BY WARRANTY BUT RELENTED AFTER MY STRIDENT CIMPLAINT. HUGE COST ($675) TO REMOVE DIFFERENTIAL WHICH WAS REPAIRED AGAIN WITH SILICONE WHICH WILL NOT LAST. THIS NEEDS TO BE A RE-CALL AS THERE WILL BE OIL LEAKS ALL OVER AMERICA. THIS IS AN IMPROPER SEAL DESIGN.*AK

Structure › Body › Hatchback/Liftgate
Filed Jan 31, 2005CA

CONSUMER RECEIVED A RECALL NOTICE. HOWEVER, CONSUMER WAS STILL WAITING FOR PARTS, AND RECALL REPAIRS HAD NOT BEEN PERFORMED. *AK

Structure › Body
Filed Jan 29, 2005IN

BY THE FORD SYMBOL IN THE BACK THERE IS A CRACK ABOUT 6-8 INCHES LONG. NO DENTS OR DEBRIS AROUND CRACK. THE CRACK JUST HAPPENED.*AK

Power Train › Automatic Transmission
Filed Jan 27, 200536,426 milesCA

TRANSMISSION DIED AT 3642 MILES VERY LOW MILAGE TRANSMISSION HAS TO BE DEFECTIVE AND IT COSTS MORE THAN 3,000$ TO FIX IT. THE COST SHOULD BE PICKED UP BY FORD.*AK

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Jan 25, 2005AL

THE PARTS TO PERFORM THE REAR LIFTGATE RECALL 04V442000 HAS'NT BEEN AVAILABLE FOR 3 MONTHS, AND THE DEALERSHIP DIDN'T KNOW WHEN THEY WOULD BECOME AVAILABLE. *JB

Structure › Body › Tailgate
Filed Jan 25, 2005OK

2002 FORD EXPLORER XLT 6 INCH CRACK UNDER WINDOW. *NM

Vehicle Speed Control › Cables
Filed Jan 25, 200532,000 milesNY

GAS PEDAL WENT TO THE FLOOR, AS A RESULT CONSUMER EXPERIENCED SUDDEN ACCELERATION ON ITS OWN. CONSUMER HAD TO TURN OFF THE VEHICLE IN ORDER TO STOP. THE VEHICLE WAS NOT IN CRUISE CONTROL MODE. DEALER SAID THAT THE THROTTLE CABLE SEIZED.JB...WHILE MAKING LEFT HAND TURN THROUGH AN INTERSECTION THE GAS PEDAL WENT TO THE FLOOR AND RPMS WENT TO THE TOP. USED BOTH FEET ON BRAKES TO STOP. HOWEVER, VEHICLE WON'T STOP. TURNED VEHICLE OFF IN DRIVE, THEN PUT IT IN NEUTRAL , RPMS LNCREASED. TURNED VEHICLE OFF, COULDN'T PUT VEHICLE BACK INTO PARK OR PULLKEY OUT OF IGNITION. CALLED AAA TO TOW VEHICLE TO DEALER. IT WAS FIXED WITHOUT CHARGE TO CONSUMER BECAUSE OF EXTENDED WARRANTY. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jan 24, 200541,000 milesMI

I HAD THE OIL CHANGED ON THE EXPLORER AND THEY TOLD ME I WOULD NEED TO GET THE BRAKE PADS REPLACED VERY SOON. I INTENDED TO GET A COUPLE QUOTES FOR THIS JOB BUT WE HAD A DEATH IN THE FAMILY SO I TOOK THE EXPLORER BACK TO LAPEER FORD TO HAVE THE BRAKES SERVICED. THEY CALLED AND SAID THAT THE ROTORS HAD DETERIORATED TO THE POINT THAT THEY COULD NOT TURN THEM DOWN. I ASK HOW THEY DETERIORATED AND THEY SAID THE ROTORS HAD RUSTED. I GAVE PERMISSION TO REPLACE THE ROTORS AT A PRICE OF $400. I ALSO INDICATED I WOULD LIKE FOR THEM TO TALK TO FORD ABOUT THE DETERIORATION. I ALSO CALLED FORD. FORD GAVE ME AN ANSWER THAT THE DEALER SAID THAT THE REPLACEMENT OF THE ROTORS WAS NORMAL MAINTENANCES AND LAPEER FORD GAVE ME AN ANSWER THAT FORD SAID THE REPLACEMENT OF THE ROTORS WAS NORMAL MAINTENANCES. THE EXPLORER HAD 41000 MILES AND I HAD THE VEHICLE FOR TWO YEARS. THE ROTORS HAD RUSTED TO THE POINT THAT I HAD ONLY ABOUT 50% OF THE SURFACE CONTACTING THE BRAKE PADS. THIS ROUGH SURFACE ALSO CAUSED THE BRAKE PADS TO DETERIORATE FASTER. I ASK FOR THE ROTORS TO BE REPLACE FREE AND WAS REFUSED. I ALSO ASK THE A RECEIVE A PARTIAL REBATE FOR THE PADS BECAUSE THEY HAD DETERIORATED FASTER BECAUSE OF THE RUST ON THE ROTORS. THEY REFUSED AS NORMAL MAINTENANCES. I FEEL THE ROTORS SHOULD NOT RUST TO THIS POINT AND ALSO CAUSED A SAFETY FACTOR BECAUSE ONLY 50% OF THE BRAKING SURFACE REMAINED. I HAVE THE ROTORS AND PADS THAT WERE REPLACED. *NM

Power Train › Driveline › Differential Unit
Filed Jan 24, 200570,078 milesSD

RUMBLING/HOWLING NOISE FROM UNDER REAR OF VEHICLE. DEALER DIAGNOSED REAR DIFFERENTIAL FAILURE. THERE SHOULD BE A LONGER LIFE EXPECTANCY FOR THIS COMPONENT. *NM

Air Bags
Filed Jan 23, 200528,000 milesFL

AIR BAG LIGHT COMES ON FREQUENTLY INDICATING THE AIR BAGS ARE INOPERABLE. THE CAR HAS BEEN REPAIRED 5 TIMES. FORD CANNOT REPAIR THE ISSUE. THE DISTRICT AND FORD CORPORATE ARE NON-COMMITTAL. *JB

Power Train › Automatic Transmission
Filed Jan 23, 200546,000 milesCT

MY 2002 FORD EXPLORER XLT HAD A TRANSMISSION PROBLEM. WHEN PUTTING IT IN REVERSE NOTHING WOULD HAPPEN FOR 5 - 10 SECONDS. THEN IT WOULD LURCH INTO GEAR AND REV UP AND SHOOT BACKWARDS. SINCE NOTHING WOULD HAPPEN YOU WOULD THINK IT NEEDED GAS AND THEN WHEN IT ENGAGED AFTER 5 - 10 SECONDS IT WOULD LUNGE FASTER BACKWARDS CREATING A SERIOUS RISK OF BACKING INTO SOMEONE OR SOMETHING. FORD FIXED THE PROBLEM AT MY EXPENSE (OVER $1000) SAYING THAT THERE WAS A PROBLEMS WITH THE TRANSMISSION CONTROLLER. OTHERS THAT I HAVE SPOKE TO HAVE SAID THEY HAVE HAD SIMILAR PROBLEMS. I THINK THAT THIS SHOULD BE SUBJECT TO A SAFETY RECALL. *JB

Structure › Body › Hatchback/Liftgate
Filed Jan 21, 2005DE

CONSUMER HAS RECEIVED RECALL LETTER/RECALL NUMBER 04V442000. HOWEVER, THE CONSUMER HAS BEEN WAITING FOR ALMOST 4 MONTHS NOW. THE PROBLEM STILL EXIST. CONSUMER WAS TOLD THERE ARE NO PARTS. PLEASE PROVIDE ANY FURTHER INFORMATION. *NM

Visibility › Glass, Side/Rear2 injured
Filed Jan 21, 200533,000 milesMI

REAR LIFT GLASS ASSEMBLY. SHATTERED UPON OPENING, LIFT GLASS SUPPORT BRACKET TWISTED OUT OF PLACE, CAUSING THE FAILURE. 2 INJURED, AN ADULT AND A CHILD. *NM

Structure › Body › Tailgate
Filed Jan 21, 2005KS

NO PARTS FOR TAILGATE. NHTSA'S RECALL # 04V442000. *NM

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Jan 21, 2005NC

CRACK IN REAR LIFTGATE DUE TO THE MISALIGNMENT OF THE HINGES WHICH LED TO THE WINDOW NOT BEING ABLE TO CLOSE CORRECTLY. *NM

Visibility › Rear Window Wiper/Washer › Motor
Filed Jan 21, 2005DC

2002 FORD EXPLORER REAR WINDSHIELD WIPERS WORKED INTERMITTENTLY.***NO ANSWER REQUIRED***.*MR *NM

Structure
Filed Jan 21, 2005DC

PART THAT HOLDS THE BACK WINDOW IN THE FORD EXPLORER HAS DEVELOPED A CRACK. ***NO ANSWER REQUIRED***.*MR

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Jan 19, 2005IL

RECALL CAMPAIGN: THE CONSUMER RECEIVED A RECALL NOTICE ON THE STRUT MOUNTING BRACKETS (04S20) BUT HASN'T BEEN ABLE TO HAVE THEM REPLACED DUE TO LACK OF PARTS. *NM *TC (RECALL# 03V094000) *JB

Visibility › Windshield Wiper/Washer
Filed Jan 18, 2005NY

THE WINDSHIELD WIPERS ON A FRIEND OF MINES 2002 FORD EXPLORER XLT ARE AWFUL. I DRIVE THIS VEHICLE FROM TIME TO TIME AND THEY DO AN AWFUL JOB WITH SNOW AND RAIN. HAVE OTHERS EVER COMPLAINED ABOUT EXPLORERS IN THIS WAY?? THIS IS HER FOURTH FORD EXPLORER OVER THE PAST MANY YEARS-SHE HAD A 1996, 1998, AND 2000 EXPLORER AND THEY ALL HAD AWFUL WINDSHIELD WIPERS. *NM

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Jan 18, 2005GA

THIS STARTED IN OCTOBER 2004 AND WE STILL ON JANUARY 19TH HAVEN'T GOTTEN ANY REPAIRS MADE TO OUR VEHICLE. I HAVE A WRITTEN STATEMENT THAT WOULDN'T FIT HERE THAT I WOULD LOVE TO SEND YOU WITH ALL THE DETAILS. PLEASE ALLOW ME TO FAX OR MAIL IT IN. *NM

Structure › Body › Hatchback/Liftgate
Filed Jan 17, 200544,757 milesPA

1. NO EVENT LEADING TO FAILURE. 2. REAR HATCH APPLIQUE PANEL IS DAMAGED AND CRACKED. 3. NOTHING. I HAD TO PAY FOR THE REPAIR SINCE THE VEHICLE HAS 45K MILES. 9000 MILES BEYOND THE WARRANTY. *JB

Visibility › Glass, Side/Rear
Filed Jan 14, 200544,600 milesTN

THE VEHICLE WAS PARKED WHEN CONSUMER WAS NOTIFIED THAT THE REAR WINDOW HAD SHATTERED. THERE WAS GLASS OUTSIDE OF THE VEHICLE AND INSIDE.. THE PANEL HAD BEEN EXPANDED. THE VEHICLES REAR DOOR WAS CLOSED AND IN PLACE. THE CONSUMER HAD RECEIVED A CONSUMER NOTIFICATION FROM THE MANUFACTURER THAT THIS COULD HAPPEN AND THE DEALER DID NOT HAVE THE GLASS TO MAKE THE REPAIR. *JB

Structure › Body › Tailgate › Hinge and Attachments
Filed Jan 14, 200523,000 milesCA

AFTER RECEIVING THE RECALL FOR THE TAILGATE LIFT CONSUMER WAS UNABLE TO GET THE VEHICLE SERVICED BECAUSE THERE WERE NO PARTS. CONSUMER CONTACTED THE MANUFACTURER.*AK RECALL CAMPAIGN NHTSA CAMPAIGN ID NUMBER : 04V442000. THE CONSUMER WAS TOLD THAT THE REPAIR COULD NOT BE PREFORMED UNTIL THE WEATHER WARMED. *TC

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Jan 14, 200521,000 milesCA

THE PARTS HAVE NOT COME IN FOR THE LIFTGATE REAR GLASS BRACKETT NHTSA RECALL 04V442000. MANUFACTURER DOES NOT KNOW WHEN THE PARTS WILL BE MADE AVAILABLE. *AK

Power Train › Automatic Transmission › Torque Converter
Filed Jan 14, 200545,000 milesIL

I AM THE FLEET MANAGER OF THE BUFFALO GROVE PARK DISTRICT AND WE OWN FOUR FORD EXPLORERS TWO OF THE FOUR A 2002, AND A 2003, EXPLORER 4X4 XLT HAVE HAD NUMEROUS EXPENSIVE PROBLEMS SUCH AS WHEEL BEARING FAILURES THREE FAILURES ON THE 02 EXPLORER AND ONE ON THE 03, REAR STRUT FAILURE,SEALS LEAKING CONVERTER CLUTCH FAILURE,REAR AXLE NOISE GEAR WHINE,CLUTCH PACK NOISE,ALL THESE PROBLEMS ON VEHICLES THAT ARE OUT OF WARRANTY BY MILEAGE BUT ONLY A COUPLE TWO OR THREE YEARS OLD. THIS YEAR JAN 04 TO JAN 05 3,500 IN REPAIRS FOR THESE TWO VEHICLES, NOT INCLUDING THE REAR AXLE PROBLEMS ON THE 03, THIS IS "NOT ACCEPTABLE" P.S. THE MILEAGE 72,000 ON THE 02, AND 51,000 ON THE 03 *JB

Structure › Body › Hatchback/Liftgate
Filed Jan 13, 2005TX

RECALL CAMPAIGN: NO PARTS AVAILABLE FOR RECALL#04S20 REAR LIFTGATE. FREEWAY FORD 281-588-5000. PLEASE PROVIDE MORE INFORMATION. *NM

Structure › Body › Hatchback/Liftgate
Filed Jan 12, 200542,000 milesCO

PLASTIC BODY PIECE UNDER REAR GLASS ON DOOR CRACKED DUE TO STRESS. BROKE WHILE DRIVING DOWN ROAD. NO IMPACT. *AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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