Page 29 of 66 · complaints 1,401–1,450 of 3,295

2002 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Power Train › Automatic Transmission
Filed Sep 19, 200867,000 milesNY

MY WIFE WAS IN THE LEFT LANE OF A BUSY HWY AND THE TRANSMISSION WENT OUT. THERE WAS NO SHOULDER TO SAFELY PULL OFF ON. I OWN A 2002 FORD EXPLORER, THERE ARE NUMEROUS COMPLAINTS FOR THE EXACT SAME FAILURE. HOW CAN FORD NOT RECALL THIS PROBLEM? MY WIFE WAS LUCKY THAT SHE WAS NOT SERIOUSLY HURT. IT COULD HAVE BEEN ALOT WORSE. *TR

Suspension › Rear
Filed Sep 17, 2008135,000 milesMN

HEARD GRINDING NOISE WHICH MECHANIC DIAGNOSES AS RUSTED AND BROKEN REAR COIL SPRING. SHORTLY AFTER, THE OTHER REAR COIL SPRING BROKE INTO SEVERAL PIECES. METAL USED IN COIL SPRINGS SEEM TO BE DEFECTIVE AND SHOULD NOT NEED TO BE REPLACED AFTER 5 YEARS. NO OFF ROAD DRIVING. NORMAL USE. *TR

Steering
Filed Sep 16, 2008112,000 milesTX

WAS PUTTING VEHICLE INTO DRIVE WHEN GEAR SHIFT BROKE OFF OF STEERING COLUMN, LATER FOUND THAT CHEAP ALUMINUM CONNECTING PIECE BROKE NOT THE SHIFT HANDLE. *TR

Structure › Body
Filed Sep 15, 200861,000 milesNM

SAME AS NOTED FROM OTHER FORD EXPLORE 02 OWNERS.....THE BOTTOM OF THE REAR WINDOW IS CRACKED SHORTLY AFTER PURCHASE IN 03. I HAVE NOW ATTACHED A SIGN USING STICK ON LETTERS THAT READ ON THE BACK PANEL "FORD QUALITY' WITH AN ARROW POINTING TO THE CRACK AS THE DEALER AND FORD WILL NOT DO ANYTHING ABOUT IT AS EVIDENT BY ALL THE COMPLAINTS. I THINK FORD NEEDS THIS TYPE OF PUBLICITY! *TR

Suspension › Rear
Filed Sep 12, 200880,000 milesNC

REAR SPRING BROKEN ON 2002 FORD EXPLORER WITH 80,000 MILES. *TR

Power Train › Automatic Transmission
Filed Sep 11, 200851,000 milesFL

CAR HAD NO ACCIDENTS OR UNUSUAL USAGE. I HAD BOTH CITY AND HIGHWAY DRIVING WITH PREDOMINANTLY CITY DRIVING, NO HAULING HEAVY LOADS OR OFF ROAD DRIVING. THE SHIFT LEVER BROKE OFF AND THE ENTIRE STEERING COLUMN HAD TO BE REPLACED, CAR COULD NOT BE STARTED, GEARS ENGAGED OR MOVED AND HAD TO BE TOWED. THIS EVENT OCCURRED DURING HURRICANE EVACUATION AS WELL. AFTER RESEARCH ON THE INTERNET THERE SEEMS TO BE A LARGE NUMBER OF THE SAME (SIMILAR)COMPLAINT. IF THIS OCCURRED DURING HIGHWAY OR HIGH TRAFFIC DRIVING A SERIOUS ACCIDENT MOST LIKELY WOULD HAVE OCCURRED. *TR

Power Train › Automatic Transmission
Filed Sep 11, 200875,880 milesNJ

THE O/D OFF LIGHT CAME ON MY 2002 FORD EXPLORER 2 DAYS AGO. IT HAS 75,880 MILES ON IT.THIS SEEMS TO BE A TYPICAL PROBLEM WITH THESE VEHICLES.HOW CAN FORD MOTOR CORP NOT KNOW ABOUT THIS PROBLEM?WHO CAN AFFORD TO PAY $2600 TO $3500 FOR A TRANSMISSION REPAIR!!!!!LIKE ALWAYS THE MIDDLE CLASS GETS THE SHORT END OF THE STICK AGAIN..... *TR

Power Train
Filed Sep 10, 200878,517 milesVA

I PULLED INTO THE DRIVEWAY AT MY HOUSE AND WENT TO PUT MY 2002 FORD EXPLORER XLT INTO PARK WHEN THE GEAR SHIFT LEVER BROKE OFF IN MY HAND. I STILL CANNOT BELIEVE THAT ANYONE WITH ANY SENSE WOULD ENGINEER AND/OR DESIGN A PRODUCT THAT GETS SO MUCH USE OUT OF SUCH SHODDY MATERIAL. IF YOU WANT TO KNOW WHY OUR AUTO COMPANIES ARE GOING OUT OF BUSINESS - ASK FORD ENGINEERS. *TR

Power Train › Automatic Transmission
Filed Sep 10, 2008157,000 milesGA

2002 FORD EXPLORER TRANSMISSION PROBLEMS. FORD IS AWARE THAT THE TRANSMISSION SOLENOID THEY USE IN THEIR TRANSMISSIONS ARE FAULTY.*TR

Vehicle Speed Control
Filed Sep 9, 200832,000 milesNJ

ERRATIC OPERATION OF CRUSE CONTROL. *TR

Suspension
Filed Sep 8, 200882,578 milesNY

I PURCHASED A 2002 FORE EXPLORER XLT 10/2004 WITH 69,500 MILES. I NOW HAVE 17,500.00 MILES. I HAVE OWNED THIS VEHICLE FOR APPROX 4 YEARS AND HAVE HAD TO REPLACE THE WHEEL BEARINGS FOR ALL 4 WHEELS. THE FIRST TIME WAS 12/05. ALL FOUR TIMES THE REPAIRS WERE DONE AT A FORD DEALERSHIP. THEY OFFER NO REASON WHY THIS MIGHT HAPPEN. THIS WAS MY FIRST FORD VEHICLE. *TR

Suspension › Rear
Filed Sep 4, 2008MA

BROKEN REAR SPRINGS, TWO UPPERMOST COILS COLLAPSED ON BOTH DRIVERS AND PASSENGER SIDES. I NOTICED IT WHEN I WAS CHANGING THE BRAKE PADS AND ROTORS IN AUGUST 2007. FROM THE RUST, IT APPEARS THAT THE SPRINGS HAVE BEEN BROKEN FOR A WHILE. HAVE YET TO REPLACE SINCE IT DOESN'T SEEM TO HAVE EFFECTED HANDLING, BUT INTEND TO DO IT THIS FALL JUST TO BE SAFE. *TR

Power Train › Automatic Transmission
Filed Sep 2, 2008102,000 milesNC

2002 FORD EXPLORER! GETTING ON INTERSTATE, ON THE RAMP, HIT 30 MPH'S, AND NOTHING! THE RPM'S SHOOT STRAIGHT UP, AND THE CAR ACTS LIKE ITS IN NEUTRAL!! I HAVE 2 CHILDREN IN THE CAR WITH ME, AND ALMOST CREATE A PILE-UP BECAUSE THE CAR WOULD NOT MOVE ON ENTRANCE RAMP! COME TO FIND OUT, A NEW TRANSMISSION IS NEEDED. I COULD NOT BELIEVE THE NUMBER OF COMPLAINTS ON THIS TOPIC. SOMEBODY IS GOING TO GET KILLED WITH THIS MESS UP. I WAS ABOUT RAN OVER!! RIDICULOUS! *TR

Suspension › Rear › Springs › Coil Springs
Filed Sep 2, 2008140,000 milesMD

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. IN THE PROCESS OF GETTING AN OIL CHANGE, IT WAS DISCOVERED THAT BOTH REAR COIL SPRINGS FAILED. THE FAILURE DID NOT RUPTURE THE TIRES. THE CURRENT AND FAILURE MILEAGES WERE 140,000. UPDATED 10/14/08 *BF UPDATED 10/24/08. *JB

Electrical System
Filed Sep 1, 2008110,000 milesMI

READING THE FORUMS AND MANY PEOPLE HAVE BEEN HAVING PROBLEMS WITH THEIR EXPLORERS 4X4. I HAVE THE SAME PROBLEM. SEEMS LIKE IF YOU DISCONNECT THE BATTERY OR YOUR BATTERY DIES SO DOES YOUR CONTROL MODULE FOR THE 4X4. MINE STOPPED WORKING WHEN THAT HAPPENED. THAT IS WHEN MY 4X4 SELECTOR SWITCH LIGHTS STOPPED WORKING AND MY 4X4 WAS NOT ENGAGING. SEEMS LIKE FORD NEEDS TO RECALL THIS PART. I GOT A NEW CONTROL MODULE AND IT STARTED WORKING AGAIN. COULD BE DANGEROUS IN WINTER TIME FOR THIS TYPE OF VEHICLE TO HAVE NO 4X4. *TR

Power Train › Driveline
Filed Aug 30, 200899,000 milesTX

STUCK IN 4X4 MODE AND CANNOT TURN. ALMOST CAUSED AN ACCIDENT. *TR

Power Train › Automatic Transmission
Filed Aug 28, 2008125,000 milesVA

DRIVING ON HIGHWAY 60MPH - CAR BEGAN TO SHIFT RANDOMLY AND THAN WOULD NOT SHIFT AT ALL (AUTOMATIC TRANSMISSION) - HAD TO COAST ACROSS SEVERAL LANES OF TRAFFIC AND TRY TO PULL OUT OF DANGER. TRANSMISSION WAS REPLACED FOR THE COST OF 3,400.00. *TR

Power Train › Driveline › Differential Unit
Filed Aug 27, 2008CA

2002 FORD EXPLORER REAR DIFFERENTIAL CLUTCH PART FAILURE. CONSUMER WANTS ASSISTANCE FROM FORD TO COVER THE REPAIRS. *NJ THE CONSUMER STATED NUMEROUS PARTS FAILED ON THE VEHICLE. THOSE FAILURES INCLUDED: THE DIFFERENTIAL COMPASS, HVAC BLOWER MOTOR, ONE OF THE REAR WINDOW LIFT MOTORS AND ONE OF THE SEALS ON THE REAR DIFFERENTIAL FAILED. *JB

Power Train › Automatic Transmission
Filed Aug 25, 200851,810 milesMD

I HAVE A 2002 FORD EXPLORER LIMITED THAT HAD AN AUTOMATIC TRANSMISSION FAILURE AT 51,000 MILES. THE TRANSMISSION IS SEALED AND DOES NOT HAVE A DIPSTICK TO CHECK FLUID LEVELS, THEREFORE MAKING IT NON-SERVICEABLE BY THE OWNER. THIS TRANSMISSION APPEARS TO HAVE AN INHERENT DESIGN FLAW RESULTING IN PREMATURE FAILURE. THE CHECK TRANSMISSION LIGHT APPEARED ON THE DASH AND THE TRANSMISSION STARTED SLIPPING WHEN ATTEMPTING TO CHANGE GEARS WHILE DRIVING. THIS CREATED A HAZARDOUS CONDITION BECAUSE THE TRANSMISSION WOULD SLIP OUT OF GEAR WHILE DRIVING CAUSING THE ENGINE TO REV EXTREMELY HIGH. THE TRANSMISSION HAD TO BE REPLACED BY A LOCAL FORD DEALER AT A COST OF OVER $3,500. *TR

Power Train
Filed Aug 22, 200879,000 milesPA

OVERDRIVE LIGHT BLINKING ON 2002 FORD EXPLORER XLT. THEN SERVICE ENGINE LIGHT CAME ON. WENT TO MECHANIC WHO SAID TRANSMISSION DIED. THIS SHOULD NOT HAPPEN TO A CAR WITH LESS THAN 80K MILES. FORD NEEDS TO FESS UP AND ISSUE A RECALL. THIS IS HAPPENING TO TOO MANY PEOPLE. *TR

Power Train › Driveline › Constant Velocity Joint
Filed Aug 21, 2008119,000 milesMA

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 35 MPH, THE CONTACT HEARD A GRINDING NOISE COMING FROM THE FRONT END OF THE VEHICLE. HE EXAMINED THE VEHICLE AND NOTICED THAT THE TIRE WAS RUBBING AGAINST THE A FRAME IN THE FRONT END OF THE VEHICLE. PRIOR TO THE FAILURE, THE CONTACT NOTICED THAT THE BRAKES WERE TAKING A LONGER PERIOD OF TIME TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE CV JOINT AND BEARING HUBS NEEDED TO BE REPLACED. THE VEHICLE HAS BEEN REPAIRED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 119,000.

Electrical SystemCrash
Filed Aug 19, 2008955,000 milesFL

DOOR AJAR CONSTANTLY ON. INTERIOR DOME LIGHT FRONT AND CARGO COME ON AND OFF FOR MINUTES AT A TIME. BEEPS AND CHIMES SPORADICALLY FOR NO GIVEN TIME OR REASON WHILE DRIVING, STOPPING, TURNING OR ANY OTHER ACTION. A DISTRACTION TO DRIVING; ESPECIALLY DOME LIGHTS AT NIGHT AND BEEPS/CHIMES WHICH CAN ALSO INTERFERE WITH RADIO SOUND OUTPUT AND ATTENTION. HAS BEEN IN AND OUT OF DEALER WITH NO RESULT. HAVE PROVIDED OTHER ONLINE COMPLAINTS TO SERVICE MANAGER REGARDING SAME ISSUE WITH NO RESULT. *TR

Tires › Valve
Filed Aug 19, 2008NY

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE VEHICLE HAS TECH INTERNATIONAL, MODEL TR413 VALVE STEMS. AFTER THE VEHICLE HAD BEEN PARKED FOR APPROXIMATELY 20 MINUTES, THE CONTACT NOTICED THAT HIS FRONT PASSENGER SIDE TIRE WAS COMPLETELY FLAT. A REPLACEMENT BRIDGESTONE DUELER HT TIRE WAS PURCHASED AND THE VALVE STEM WAS REPLACED IN OCTOBER OF 2007. THE VEHICLE WAS DRIVEN TO A DEALER AND THEY REPLACED THE VALVE STEM BECAUSE IT WAS SPLIT AT THE POINT WHERE IT MEETS THE RIM. THE SERIAL AND PART NUMBERS WERE UNKNOWN. THE CURRENT MILEAGE WAS 67,000 AND FAILURE MILEAGE WAS 66,500. UPDATED 09/10/08. *LJ UPDATED 09/16/08. *JB

Power Train › Automatic Transmission
Filed Aug 19, 200863,000 milesTX

I AM VERY CONCERNED AT ALL OF THE TRANSMISSIONS COMPLAINTS THAT THE NHTSA HAS HAD ON THE FORD 2002 EXPLORER AND NOTHING IS BEING DONE ABOUT THIS. I HAVE SENT IN 1 OF MANY COMPLAINTS BECAUSE OF COURSE I AM ONE OF THE UNLUCKY CITIZENS OF THE U.S. WHO BELIEVED THAT THE FORD EXPLORER WAS A VERY DEPENDABLE VEHICLE. HELLO IS IT GOING TO TAKE SOMEONE ACTUALLY GETTING KILLED FOR THIS VEHICLE TO BE RECALLED FOR THE TRANSMISSION. I ALMOST GOT REAR ENDED AND JUST IN THE PAST 4 MONTHS THERE HAS BEEN COMPLAINTS OF PEOPLE GOING IN DITCHES, RUNNING OFF THE SIDE OF THE ROAD, DO YOU THINK THAT SOMEONE COULD REALLY RESEARCH THIS [XXX] ISSUE AND GET THIS [XXX] VEHICLE RECALLED BEFORE SOMEONE DOES GET HURT OR AT LEAST MAKE FORD REPLACE THE TRANSMISSIONS AND REIMBURSE ANYONE WHO HAS HAD THEIR TRANSMISSION REPLACED. OH THEY MIGHT AS WELL JUST GIVE EVERYONE A NEW VEHICLE BECAUSE FROM WHAT I AM READING ALL 2002 FORD EXPLORERS HAVE HAD TRANSMISSIONS PROBLEMS. WHY ISN'T ANYONE DOING ANYTHING ABOUT THIS. *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Suspension
Filed Aug 19, 200884,500 milesNY

FIRST THE BACK (BOTH) WHEEL BEARINGS WENT. SOUNDED LIKE A NASTY GRINDING NOISE, VERY LOUD. I HAD THEM REPLACED AT 750.00 TO REPLACE THEM AND THAT WAS NOT INCLUDING THE FACT THAT THEY DESTROYED MY BRAKES AND THEY HAD TO BE REPLACED ALSO..VERY EXPENSIVE.. NO WARRANTY..THAN REPLACED THE DRIVERS FRONT BEARING AND NOT THE PASSENGER SIDE BEARING IS GOING..WILL REPLACE VERY SOON. *TR

Fuel System, Gasoline
Filed Aug 19, 200886,543 milesNY

MY FUEL TANK LIGHT KEEPS COMING ON, STATING THAT I NEED TO CHECK MY CAP. WHEN I CHECK THE CAP IT IS ON TIGHT AND HAVE NO IDEA WHY THE LIGHT COMES ON.. IT'S NOT ON ALL THE TIME... *TR

Structure
Filed Aug 19, 200882,545 milesNY

RIGHT BELOW THE REAR WINDOW CRACKED FROM WINDOW DOWN TO THE BOTTOM OF DOOR. (TOP HALF) I THOUGHT AT FIRST THAT SOMEONE MUST HAVE TRIED TO BREAK IN USING A PRY BAR. WENT THROUGH THE CAR WASH AND WHEN I CAME OUT I NOTICED THE CRACK. PISSED ME RIGHT OFF..I HATE DRIVING DAMAGED CARS.. THIS WAS NOT CALLED FOR..WHY DID IT CRACK? *TR

Suspension › Rear
Filed Aug 18, 200886,091 milesVT

REAR SPRING BREAKAGE BOTH REAR SPRINGS WERE BROKEN VEHICLE NOT USED FOR ROUGH DUTY THE DEALER IT WAS PURCHASED FROM SAID THERE WAS NO RECALLS OR CAMPAIGNS BUT PARTS MANAGER STATED HE HAS SOLD SEVEN SETS OF SPRINGS FOR THESES VEHICLES I BELIEVE THIS NEEDS TO BE ADDRESSED BEING IT IS A SAFETY AND HANDLING ISSUE. *TR

Power Train › Automatic TransmissionCrash
Filed Aug 18, 200878,000 milesIA

I HAVE A 2002 FORD EXPLORER WITH JUST UNDER 78,000 MILES. I WAS DRIVING HOME FROM WORK AND THE AUTOMATIC TRANSMISSION WENT OUT WITH NO WARNING AT ALL. CAUSING THE TRUCK TO SHAKE AND SLOW DOWN VERY FAST. IN THE RESULT OF THAT. I JUMPED AND HIT THE CURB AND POPPED ON TIRE. I COULD HAVE DIED OR MY KIDS. IF I HAD BEEN ON THE INTERSTATE OR HIGHWAY. *TR

Power Train
Filed Aug 17, 2008PA

I HAVE A 2002 FORD EXPLORER XLT WITH APPROXIMATELY 98,700 MILES ON IT. WHILE DRIVING DOWN THE ROAD THERE IS A WHINING NOISE COMING FROM THE REAR END. WHEN I TOOK IT TO A FORD DEALER IN MCCONNELLSBURG PA I WAS INFORMED THAT THE REAR END WAS FAILING, AS WELL AS THE FRONT BEARINGS OF THE SUV WERE FAILING. THE BEARINGS HAD PREVIOUSLY BEEN REPLACED 2 YEARS AGO. I WAS ALSO ADVISED BY THE DEALERSHIP THAT FORD MOTOR CO, KNOWS ABOUT THE PROBLEM WITH THE REAR DRIVE TRAIN AND ALL ITS COMPONENTS, AS THEY HAVE PUBLISHED SEVERAL SERVICE ADVISORY ON IT. FORD MOTOR CO, HOWEVER WILL NOT RECALL THE VEHICLE(S) TO FIX THE PROBLEM WHICH CAN COST THE CONSUMER OUT OF POCKET ANYWHERE FORM $1,200 TO $1,800. FORD MOTOR CO, DOES NOT FEEL THAT THIS IS AN ISSUE AND REFUSES TO ADDRESS IT AS SUCH. I GUESS THEY WILL WAIT UNTIL PEOPLE START DYING FROM ACCIDENTS THAT THEY KNOW CAN HAPPEN. *TR

Power Train › Automatic TransmissionCrash2 injured
Filed Aug 14, 200883,590 milesGA

1.NOTHING LEADING UP TO. 2. 2002 FORD EXPLORER TRANSMISSION FAILED ON HIGHWAY CAUSING THE VEHICLE TO VIBRATE HORRIBLY CAUSING US TO GO OFF THE ROAD INTO A DITCH. 3.TRANSMISSION NEEDS REPLACED ON VEHICLE ESTIMATE OF $2800 ON A 2002 MODEL YEAR. I COME TO FIND OUT THIS HAS HAPPEN TO MANY I.E. THOUSANDS 2002 FORD EXPLORERS OWNERS AND NOTHING IS BEING DONE? FORD MOTOR COMPANY BASICALLY TOLD ME TOO BAD AND THEY WONDER WHY THEY ARE HAVING DIFFICULTY. A FORD SERVICE MECHANIC TOLD ME THAT FORD KNOWS THIS TRANSMISSION WAS NOT BUILT PROPERLY AND SOLD IT TO THIS PUBLIC ANYWAY. IF THERE HAS EVER NEEDED TO BE A RECALL THIS IS IT AFTER READING ABOUT ALL THE SEE INCIDENTS HAPPENING TO OTHERS WHILE DRIVING THIS VEHICLE. *TR

Suspension › Rear
Filed Aug 12, 200860,255 milesMA

VEHICLE WAS PURCHASED IN NOVEMBER 2007 WHERE A COMPLETE INSPECTION WAS MADE OF THE VEHICLE AND ITS COMPONENTS. SINCE THAT TIME, THE VEHICLE WAS NOT DRIVEN OFF-ROAD, HAD ANY HEAVY LOADS, TOWED ANYTHING, OR AN UNUSUALLY HARD DRIVING. STRANGE NOISE WAS HEARD COMING FROM THE REAR SUSPENSION, FOUND TO BE THE REAR COIL SPRINGS BOTH SNAPPED AT THE TOP. THE VEHICLE IS KEPT OUTSIDE DURING NEW ENGLAND WINTERS.

Structure › Body
Filed Aug 12, 200851,000 milesMA

REAR GATE PLASTIC THAT IS DIRECTLY BELOW THE REAR WINDOW SNAPPED DUE TO COLD WEATHER MOST LIKELY. DON'T KNOW WHY THERE IS GLASS UNDERNEATH THIS SECTION, THE WHOLE THING SHOULD BE METAL.

Structure › Body › Hatchback/Liftgate
Filed Aug 12, 2008TX

I HAVE A 2002 FORD EXPLORER THAT HAS SEVERAL CRACKS ON THE LIFTGATE THAT JUST APPEARED ONE DAY. I HAVE SEEN SEVERAL OTHER EXPLORERS WITH THE SAME PROBLEM AND AM NOT SURE WHY THIS HAS NOT BECOME A RECALL. *TR

Power Train › Automatic Transmission
Filed Aug 11, 2008100,000 milesGA

2002 FORD EXPLORER TRANSMISSION GOES OUT WHILE DRIVING MAKING IT VERY DANGEROUS. *TR

Power Train › Driveline
Filed Aug 10, 200880,000 milesAR

MY 2002 FOR EXPLORER HAS A GROWLING SOUND COMING FROM THE REAR END. TOOK IT TO THE DEALER SHIP THEY TOOK 30 MINUTES TO TELL ME THAT THE REAR DIFFERENTIAL NEEDED REBUILDING. I THOUGHT THIS WAS A BIT QUICK UNTIL I FOUND OUT THAT THIS IS A COMMON PROBLEM WITH THIS EXPLORER MODEL. THE COST IS 1600 AND I WAS TOLD THAT THE REAR END COULD LOCK UP. THIS SOUNDS LIKE A SAFETY ISSUE THAT SHOULD WARRANT A RECALL. I DID A INTERNET SEARCH FOR THE SAME PROBLEM AND FOUND THAT MANY HAVE EXPERIENCED THE SAME PROBLEM AND EVEN AFTER THE REPAIR IT DOES NOT FIX THE PROBLEM FOR LONG. *TR

Visibility › Power Window Devices and Controls
Filed Aug 8, 200835,000 milesTX

PURCHASED A 2002 FORD EXP EDDIE BAUER ED USED WITH 35,000 MILES. TRANSMISSION HAD TO BE REPAIRED WITHIN 3 WEEKS DUE TO 4WD MALFUNCTION COVERED BY WARRANTY. PASSENGER SIDE WINDOW MOTOR ASSEMBLY HAS BEEN REPLACED ONCE, AND WINDOW REGULATOR HAS BEEN REPLACED ONCE, AND IS IN NEED OF A SECOND REPLACEMENT. TOOK TO LOCAL DEALERSHIP AND WAS TOLD WINDOW WAS NOT MEANT TO BE LOWERED HALFWAY. THE REAR HATCH HAS ALSO CRACKED COMPLETELY DOWN FROM WINDOW TO LOWER PANEL. DEALERSHIP WILL NOT ACKNOWLEDGE ISSUES WITH THIS OCCURRING, BUT UPON FURTHER RESEARCH HAVE FOUND THIS TO BE A COMMON PROBLEM WITH THIS VEHICLE MAKE AND MODEL. OVERDRIVE LIGHT BLINKS CONTINUOUSLY AND DEALERSHIP REPORTS IT TO BE A MALFUNCTIONING ELECTRICAL SWITCH REPAIR COST AT AROUND $400. HAVE CONTINUED TO DRIVE VEHICLE, BUT WILL NO LONGER DRIVE VEHICLE AFTER DISCOVERING THAT THIS IS A PRECURSOR TO TRANSMISSION FAILURE. MAY POSSIBLY TRADE-IN THIS VEHICLE AND LOSE MONETARY VALUE FOR PRIVATE SALE. WILL NOT BE RESPONSIBLE FOR SELLING THIS VEHICLE TO A PRIVATE PARTY AND RISK INJURY TO NEXT OWNER. SHAME ON FORD FOR NOT TAKING CARE OF THEIR CUSTOMERS. *TR

Power Train › Automatic Transmission
Filed Aug 6, 200892,600 milesKY

O/D LIGHT CAME ON AND THE TRANSMISSION STARTED TO SLIP I HAVE BEEN TOLD THAT FORD KNOWS ABOUT THIS BUT IS NOT DOING ANYTHING ABOUT IT. I UNDERSTAND THAT OVER 60 OTHER PEOPLE HAVE HAD THIS HAPPEN TO THEM . *TR

Power Train
Filed Aug 6, 200893,000 milesTN

REAR DIFFERENTIAL DOES NOT ALLOW SPEED DIFFERENCES BETWEEN WHEELS. CAR TURNS LIKE IT HAS A LOCKED OR FIXED AXLE. CAUSES A SHUDDER WHEN TURNING. COULD RESULTS IN CONTROL PROBLEMS WITH THE VEHICLE DURING SUDDEN MANEUVERS. ISSUE IS DUE TO FAULTY CLUTCH PACK IN THE FORD FACTORY DIFFERENTIAL OR INCORRECT DIFFERENTIAL FLUID SPECIFICATION FROM FACTORY. NOT REALLY SURE WHICH. SOLUTION WAS TO REPLACE THE CLUTCH PACK. FORD HAS ALSO SPECIFIED A DIFFERENT DIFFERENTIAL FLUID FROM THE FACTORY INSTALLED FLUID IN ONE OF THEIR TECHNICAL SERVICE BULLETINS. *TR

Power Train › Automatic Transmission
Filed Aug 5, 200858,000 milesFL

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. TWO WEEKS AFTER PURCHASING THE VEHICLE, THE CONTACT HAD TO TAKE THE VEHICLE BACK TO HAVE THE REAR END REPLACED FOR FREE. SHE ASKED THE DEALER TO CHECK THE TRANSMISSION AND THEY INFORMED HER THAT IT WAS FINE. WHILE DRIVING AT AN UNKNOWN SPEED, THE OVERDRIVE LIGHT FLASHES INTERMITTENTLY AND THE CHECK ENGINE LIGHT ILLUMINATES. THE VEHICLE STALLS AND LOSES POWER BEFORE 30 MPH, BUT AFTERWARDS THE VEHICLE FUNCTIONS PROPERLY. THE CONTACT NOTIFIED THE DEALER ABOUT THE FAILURE AND HAD THE VEHICLE TOWED TO A TRANSMISSION SHOP FOR REPAIR. THE CONTACT WAS INFORMED THAT THE THIRD GEAR BAND IN THE TRANSMISSION FAILED; THEREFORE, A NEW TRANSMISSION WAS NEEDED. THE VEHICLE HAS NOT YET BEEN REPAIRED. THE FAILURE MILEAGE WAS 58,000 AND CURRENT MILEAGE WAS 63,000.

Power Train
Filed Aug 4, 200879,409 milesOH

2002 FORD EXPLORER XLT, 79,409 MILES, PLACING CAR INTO PARK FROM DRIVE AND THE GEAR SHIFT BREAKS OFF IN MY HAND. THE TRANSMISSION IS NOW BETWEEN REVERSE AND PARK WITH NO WAY OF ME BEING ABLE TO TURN THE CAR OFF. I USED THE EMERGENCY BREAK SO THAT IT WOULD NOT ROLL OUT OF THE PARKING SPOT (BECAUSE OF COURSE I WAS ON AN INCLINE) AND THE CAR RAN FOR ONE HOUR AND TWENTY MINUTES BEFORE IT GOT TO THE DEALER AND THEY WERE ABLE TO TURN IT OFF. IT IS COSTING $1000.00 TO FIX. I FOUND OUT THAT I AM NOT THE ONLY ONE THAT THIS HAS HAPPENED TO. NOT FROM MY DEALER WHO SAID THEY HAVE SEEN NOTHING LIKE THIS BUT FROM CARCOMPLAINTS.COM. *TR

Power Train
Filed Aug 3, 2008103,000 milesFL

I HAVE A 2002 FORD EXPLORER WITH 103,000 MILES ON IT. THE REAR END OF THE SUV HAS STARTED MAKING A HUMMING NOISE. I TOOK IT TO MY MECHANIC AND THEY SAID THE ENTIRE REAR DIFFERENTIAL AND WHEEL BEARINGS WILL NEED TO BE REPLACED. AFTER SOME RESEARCH I HAVE DISCOVERED MANY MANY 2002 FORD EXPLORER OWNERS HAVE THE SAME PROBLEM. THIS PROBLEM WILL COST OVER $1000 TO FIX. IF IT IS NOT FIXED IT IS AN ISSUE THAT WILL SERIOUSLY PUT MY FAMILY IN DANGER WHEN RIDING IN THIS CAR. THIS PROBLEM NEEDS TO BE MADE A RECALL. PLEASE ADVISE ME WHAT TO DO. *TR

Power Train › Driveline
Filed Aug 1, 2008TX

I'M READING MANY, MANY, MANY AND MULTIPLE COMPLAINTS ABOUT THE SAME THINGS FOR THE 2002 FORD EXPLORER. MAINLY THE WHEEL BEARINGS GOING WHICH CAN CAUSE THE WHEELS TO FALL OFF WITH THE POTENTIAL FOR SEVERE INJURY OR DEATH AND THE REAR DIFFERENTIAL GOING OUT. FORD NEEDS TO RECALL THESE VEHICLES AND FIX THIS MATTER! *TR

Power Train › Automatic Transmission
Filed Jul 31, 200882,000 milesKY

TRANSMISSION FAILURE IN 2002 FORD EXPLORER. *TR

Power Train › Automatic Transmission
Filed Jul 31, 2008CA

I HAVE A 2002 FORD EXPLORER THAT I HAVE TAKEN BACK TO THE DEALERSHIP AROUND 4 TIMES REGARDING THE TRANSMISSION. EACH TIME THEY TELL ME THEY FIXED IT AND A FEW WEEKS OR MONTHS LATER IT IS HAVING PROBLEMS AGAIN. IT SHIFTS ROUGH AND SOMETIMES FEELS LIKE IT IS SLIPPING. *TR

Power Train
Filed Jul 31, 200822,000 milesPA

DIFFERENTIAL ON MY 2002 FORD EXPLORER XLT HAS BEEN REBUILT TWICE UNDER WARRANTY,AND NEEDS RECALLED AGAIN. THIRD INCIDENT HAPPENED TWO DAYS AFTER EXTENDED WARRANTY EXPIRED. FORD SAYS TOUGH. *TR

Suspension › Rear
Filed Jul 29, 200887,000 milesOH

JUST FOUND OUT REAR COIL SPRINGS ARE BOTH BROKE. WITH SIMPLE SEARCH ON WEB, FOUND NUMEROUS OTHER OWNERS OF 2002 FORD EXPLORERS HAVE SAME ISSUE. THIS IS A FACTORY DEFECT, I SHOULDN'T HAVE TO PAY FOR IT. PLUS, ITS UNSAFE! *TR

Power Train › Automatic Transmission
Filed Jul 29, 200891,116 milesPA

WHILE DRIVING MY 02 FORD EXPLORER XLT I NOTICED THE O/D LIGHT WOULD COME ON AND IT WOULD BE HARD TO SHIFT. THE WAS A RATTLING NOISE COMING FROM TRANSFER CASE WHICH HAD A BROWNISH FLUID LEAKING FROM IT. WENT TO DEALER AND WAS TOLD THE TRANSMISSION HAD TO BE REPLACED. *TR

Suspension › Rear
Filed Jul 28, 200877,700 milesKY

1. ROARING NOISE IN REAR END 2. LEFT AND RIGHT REAR BEARINGS SHOT 3. REPLACE LEFT AND RIGHT BEARINGS AND HUBS. *TR

Power Train › Automatic Transmission
Filed Jul 28, 200883,000 milesNE

A 2002 FORD EXPLORER, IN WHICH I HAVE FOLLOWED ALL THE MAINENTANCE SCHEDULES, NEEDS A NEW TRANSMISSION. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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