Page 21 of 66 · complaints 1,001–1,050 of 3,295

2002 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Power Train › Automatic TransmissionCrash
Filed Dec 14, 2009109,000 milesKY

ON A HILL, PUT THE VEHICLE IN DRIVE AND IT ROLLED BACKWARDS ONTO SOMEONE'S PROPERTY WHILE THE ENGINE WAS IN HIGH RPM'S. IT SHIFTED INTO DRIVE THEN POPPED BACK OUT AGAIN! IT ALMOST RAN OVER MY WIFE. *TR

Engine and Engine CoolingFire
Filed Dec 14, 2009160,000 milesTN

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING HIS VEHICLE CAUGHT ON FIRE WITHOUT WARNING. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT WAS AVAILABLE. THE VEHICLE WAS COMPLETELY DESTROYED. THE FORD MANUFACTURER HAS NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS 160,000.

Wheels
Filed Dec 13, 2009135,000 milesAR

WHEEL BEARING FAILED, WAS LEFT STRANDED IN SNOW OUTSIDE JACKSON, WY. NO WARNING OF FAILURE. *TR

Power Train
Filed Dec 12, 200983,000 milesNY

WHILE PUTTING VEHICLE IN PARK THE GEAR SHIFT LEVER SNAPPED OFF AND FELL LIMP IN MY HANDS. *TR

Power Train
Filed Dec 11, 2009PR

I PULLED UP TO THE GAS STATION WHILE ON MY WAY TO WORK AND AS SOON AS I WAS ABOUT TO SHIFT INTO PARK THE GEAR SHIFT BROKE RIGHT OFF IN MY HAND. IT WAS CAUSING SOME NOR DIFFICULTIES IN THE PAST WHERE IT WOULD SHOW SIGNS OF RESISTANCE WHEN SHIFTING GEARS BUT NEVER SOMETHING SO SERIOUS AS THIS CURRENT INCIDENT. I CALLED A TOW TRUCK WHICH APPEARED ABOUT 40 MINUTES LATER AND THEN TOOK ME HOME. I HAVE TRIED TO FIND A NEW PART BUT NO DEALER OR PARTS MANUFACTURER HAS IT IN STOCK. *TR

Power Train › Driveline
Filed Dec 9, 200993,000 milesTX

FORD EXPLORER 2002 JUST WOULD NOT ACCELERATE WHEN PULLED OUT INTO TRAFFIC. NOW O/D FLASHING AND TOLD THAT IT IS A TRANSMISSION PROBLEM. MANY THOUSANDS WITH SAME PROBLEM BUT FORD WON'T DO ANYTHING. *TR

Visibility › Rear Window Wiper/Washer
Filed Dec 7, 2009840,000 milesGA

WE LIFTED UP THE REAR GLASS ON OUR 01 FORD EXPLORER AND IT COMPLETELY SHATTERED. THE WHOLE BACK GLASS IS NOW GONE. FORD DID A RECALL BUT ONLY INCLUDED 02 - 04 VEHICLES. THEY'VE HAD ALMOST ONE MILLION RECALLS FOR THIS PARTICULAR PROBLEM HOWEVER THEY SAID THAT IT DOESN'T MATTER BECAUSE THE RECALL IS ONLY FOR CARS MADE FROM 02 TO 04. THIS SEEMS SOMEWHAT FRIVOLOUS. *TR

Vehicle Speed Control
Filed Dec 7, 2009188,900 miles00

I WAS ACCELERATING AWAY FROM WORK AND WHEN I ATTEMPTED TO COME TO A STOP I WAS UNABLE TO BECAUSE OF THE THROTTLE BEING STUCK IN THE ON POSITION. I WAS ABLE TO STOP THE VEHICLE AND AVOID A COLLISION BY SHIFTING INTO NEUTRAL AND APPLYING THE BRAKES. THE TEMPERATURE WAS 5 DEGREES FAHRENHEIT. THIS WAS THE FIRST TIME I EXPERIENCED THE PROBLEM AND THE THROTTLE CABLE REQUIRED REPLACEMENT. *TR

Power Train › Driveline
Filed Dec 7, 200985,000 milesSD

2002 FORD EXPLORER, REPLACED FRONT LEFT AND LEFT REAR WHEEL BEARINGS. NOW THE RIGHT REAR BEARING IS GOING OUT. MECHANICS AT FORD DEALERSHIP SAID ITS A COMMON PROBLEM. FORD NEEDS TO RECALL THESE. *TR

Power Train
Filed Dec 6, 200985,000 milesWA

2002 FORD EXPLORER GEAR SHIFT BROKE COMPLETELY OFF WHEN CAST ALUMINUM RING FAILED. I SEE ON "HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2002/TRANSMISSION/GEAR_SHIFT_PRNDL_FELL_OFF.SHTML" THAT THIS IS HAPPENING ON NUMEROUS EXPLORERS OF THE SAME YEAR. I BELIEVE THIS IS A MANUFACTURING DEFECT THAT COULD CAUSE A SIGNIFICANT SAFETY ISSUE IF SOMEONE WERE TO SHIFT UP OR DOWN WHILE THE VEHICLE IS IN MOTION. FORDS ESTIMATED COST TO REPAIR IS $2400.00. *TR

Power Train
Filed Dec 5, 2009120,000 milesVA

THREE MONTHS AFTER BUYING A 2002 FORD EXPLORER I EXPERIENCED MY O/D OFF LIGHT BLINKING, AND MY SERVICE ENGINE SOON LIGHT COME ON. I'M SCARED TO DRIVE MY VEHICLE NOW AFTER READING ALL THE HORROR STORIES ON A WEBSITE. I HAVE NO MONEY AND THIS HAS HAPPENED TO ME. I ABSOLUTELY CANNOT AFFORD TO PUT A TRANSMISSION IN MY VEHICLE. THE PEOPLE WE BOUGHT IT FROM REBUILT THE TRANSMISSION A YEAR AGO AND THAT SHOULD HAVE FIXED THE PROBLEM, BUT IT DIDN'T. NOW IT'S MESSED UP AGAIN. THIS IS DANGEROUS BECAUSE PEOPLE'S TRANSMISSIONS GO OUT ON THEM. THE CAR JUMPS IN AND OUT OF GEAR. OUR FAMILIES ARE IN THESE VEHICLES, DOESN'T THAT MATTER TO YOU GUYS. WHAT DOES IT TAKE TO MAKE FORD RESPONSIBLE FOR THIS ISSUE, A DEATH TO OCCUR, WELL THEN IT'S TOO LATE AND THERE WOULD BE MORE PAYOUT ON FORDS PART IF A LIFE IS LOST. I'M SURE THE FAMILY WOULD SUE AND ESPECIALLY KNOWING THIS IS AN ISSUE WITH THE TRANSMISSIONS IN THE 2002 EXPLORERS. YOU ARE SUPPOSED TO PROTECT US BEFORE A DEATH OR ACCIDENT OCCURS. YOU NEED TO STEP UP TO THE PLATE AND MAKE FORD ACCOUNTABLE FOR THEIR DANGEROUS TRANSMISSIONS. I CAN TELL YOU I WILL OWN THE FORD COMPANY IF SOMETHING HAPPENS TO MY FAMILY. I WILL ALSO HAVE A COPY OF THIS TO SHOW THE COURT THAT I TRIED TO TELL YOU TO DO SOMETHING ABOUT IT BEFORE IT CAME TO A DEATH OR ACCIDENT. SOMETHING NEEDS TO BE DONE. NOW, NOT LATER. *TR

Power Train › Automatic Transmission
Filed Dec 4, 2009106,000 milesNC

I HAVE A 2002 FORD EXPLORER AND MY TRANSMISSION BAND BROKE. I HAVE KEPT UP MAINTENANCE WITH THIS VEHICLE AND NOW I HAVE OVER $4,000 WORTH OF REPAIR. I CAN'T SHIFT INTO 3RD GEAR AND MY O/D LIGHT IS BLINKING. I'VE SEEN HUNDREDS OF COMPLAINTS ON THIS ISSUE AND FORD NEED TO BE HELD RESPONSIBLE FOR THEIR PRODUCT. *TR

Wheels
Filed Dec 3, 200990,000 milesVA

FAULTY BEARINGS AND HUB IN 2002 FORD EXPLORER. APPARENTLY, A VERY COMMON PROBLEM. *TR

Power Train › Automatic Transmission
Filed Nov 30, 2009110,000 milesNY

MY 2002 FORD EXPLORER TRANSMISSION WENT AND NO RECALL AS THIS HAS BEEN AN ISSUE TO MANY OWNERS. THERE SEEMS TO BE A VERY LARGE AMOUNT OF PEOPLE THAT HAVE HAD TO REPLACE THERE TRANSMISSIONS ONCE, TWICE AND POSSIBLY THREE TIMES !!!! FORD WILL DO NOTHING FOR YOU AT ALL AND THEY ARE VERY AWARE OF THE PROBLEMS WITH THIS VEHICLE. *TR

Air BagsCrash
Filed Nov 30, 2009174,000 milesFL

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 15 MPH SHE LOST VEHICLE CONTROL, AND THEN THE VEHICLE ROLLED OVER. THE AIRBAGS DID NOT DEPLOY. THE MANUFACTURER WAS NOTIFIED AND SHE WAS ADVISED THAT THE NON-DEPLOYMENT OF THE AIR BAGS WERE NORMAL. THE CURRENT AND FAILURE MILEAGES WERE 174,000.

Suspension › Rear
Filed Nov 30, 200970,000 milesCO

2002 FORD EXPLORER DRIVER SIDE REAR COIL SPRING BROKEN. *TR

Air BagsCrash1 injured
Filed Nov 28, 200993,492 milesMI

MY SUV HIT A CONCRETE WALL ON THE I-94 EASTBOUND FREEWAY, THE IMPACT TORN MY FRONT END A PART. A HIGHWAY PATROLMEN SAID THAT THE IMPACT SHOULD HAVE DEPLOYED BOTH MY FRONT AIRBAGS, BUT IT DIDN'T, NOW I AM CONCERNED. *TR

Power Train
Filed Nov 25, 2009MD

IM ANOTHER SAD STORY OF A 2002 EXPLORER. THE TRANSMISSION STARTED SLIPPING,CLUNKING AND THE O/D LIGHT IS FLASHING. JUST PAID THIS PIECE OF JUNK OFF AND NOW WAITING TO HERE FROM THE DEALER WHERE WE BOUGHT IT FOR THAT OH FAMILIAR QUOTE OF 3000 TO 4000 TO FIX. *TR

Vehicle Speed Control
Filed Nov 23, 2009141,878 milesCA

VEHICLE SPEED CONTROL REACTIVATION PROBLEMS TO FORD TRUCK. *TR

Power Train › Automatic Transmission
Filed Nov 23, 2009127,000 milesIL

I BOUGHT A 2002 EXPLORER 4X4 V6 AUTOMATIC. AFTER DRIVING IT FOR A WHILE I HAVE HAD NOTHING BUT DRIVE TRAIN PROBLEMS, TO INCLUDE WHEEL BEARINGS GOING OUT RIGHT AFTER THEY HAVE BEEN FIXED AT LOCAL FORD DEALER. THE WHEELS ALMOST FELL OFF. NOW, THE TRANSMISSION IS GONE OUT AND I FIND OUT THAT IT IS A NORMAL THING TO HAVE THAT HAPPEN. SAFETY, THINK ABOUT MY 2 EIGHT YEAR OLD DAUGHTER IN A BUSY TRAFFIC ON A BRIDGE OVER THE MISSISSIPPI RIVER AND THE TRUCK JUST STOPPED. RIGHT IN RUSH HOUR! SOUNDS LIKE ANOTHER THING WHERE SOMEONE SHOULD STEP UP AND REPLACE AND THINK OF THE SAFETY OF THE DRIVERS AND PASSENGERS. *TR

Fuel System, Other
Filed Nov 21, 2009118,587 milesCA

ACCELERATOR PEDAL STICKS WHEN WIDE OPEN THROTTLE SCENARIO PRESENTS ITSELF IN REAL WORLD APPLICATION ! 2002 FORD EXPLORER AUTOMATIC,TRANNY, FOUR WHEEL DRIVE. *TR

Power Train › Automatic Transmission
Filed Nov 21, 200988,023 milesCA

PREMATURE AUTOMATIC TRANSMISSION FAILURE. *TR

Power Train › Automatic Transmission
Filed Nov 19, 2009123,184 milesWA

SUDDEN TRANSMISSION FAILURE ON HIGHWAY IN HEAVY TRAFFIC. TRANSMISSION LOST 2ND GEAR AND STARTED SLIPPING, JERKING CAUSING US TO OBSTRUCT AN INTERSECTION WITH ONCOMING TRAFFIC ON HIGHWAY. CAUSED A NEAR MISS THAT COULD HAVE RESULTED IN A FATALITY. THE 2002 FORD EXPLORER (V8) IS PARKED IN THE DRIVEWAY. I HAVE SCHEDULED A TRANSMISSION REPLACEMENT WITH A LOCAL SHOP. FORD WON'T DO ANYTHING EXCEPT CHARGE ME FULL PRICE TO REPLACE A TRANSMISSION. KNOWING OF INHERENT EXISTING ISSUES WITH THESE TRANSMISSIONS, THEY SOLD THIS USED VEHICLE TO MY 18 YEAR OLD DAUGHTER 4 MONTHS AGO. COME ALREADY! *TR

Vehicle Speed Control
Filed Nov 19, 2009WI

RECALL NOTICE 09S09 ON 2002 FORD EXPLORER. *NJ

Vehicle Speed Control
Filed Nov 18, 200990,000 milesFL

2002 FORD EXPLORER XLT: REC'D RECALL NOTICE ABOUT CRUISE CONTROL SWITCH WITH FIRE HAZARD AND BRAKE FLUID LEAKAGE DRIVING OR IN PARK. CALLED DEALER 'ARMSTRONG FORD IN HOMESTEAD FORD TWICE. ONCE SENT TO VOICE MAIL OF SERVICE MANAGER WITH NO RETURN CALL. FOLLOWING DAY 11/17 SPOKE WITH SERVICE ADVISOR WHO STATED TO CALL BACK ON FRI OR MON 11/20 OR 11/23 AS PART WAS UNAVAILABLE. I FIND THIS UNACCEPTABLE. IN ADDITION I HAVE ELECTRICAL PROBLEMS THAT CONSISTENTLY CREATE SHORTS WITH PARTS OR DISPLAYS IN CONSOLE WHICH THIS DEALER HAS BEEN UNABLE TO RESOLVE THUS COSTING ME HUNDREDS OF DOLLARS EACH TIME. THANK YOU. *TR

Suspension › Rear
Filed Nov 18, 200993,346 milesOH

2002 FORD EXPLORER REAR SPRINGS BROKE , PUNCTURED THE TIRE. *TR

Steering1 injured
Filed Nov 17, 2009123,699 milesTX

RECENTLY PURCHASED 2002 FORD EXPLORER. SHORTLY AFTER, WITHIN ONE TO TWO DAYS I ATTEMPTED TO EXIT THE VEHICLE BY SHIFTING INTO PARK AND OPENING THE DRIVERS SIDE DOOR. ALTHOUGH VEHICLE WAS AT A COMPLETE STOP WHEN I EXITED IT BEGAN TO ROLL BACKWARDS CAUSING ME TO FALL BESIDE ALONGSIDE THE DRIVER SIDE WITH LOWER RIGHT EXTREMITIES STILL INSIDE THE VEHICLE. IMMEDIATE ASSISTANT WAS AVAILABLE SO MINIMAL DAMAGE WAS DONE. CURRENTLY REQUIRES CAUTION WHEN SHIFTING INTO PARK DO TO ADDITIONAL MANEUVERING TO SHIFT INTO PARK. *TR

Suspension › Rear
Filed Nov 15, 200963,164 milesIL

BOTH REAR COIL SPRINGS RUSTED THROUGH AND BROKE ON 2002 EXPLORER. THIS WAS NOTICED DURING INSPECTION WHILE HAVING THE OIL CHANGED. IT APPEARS TO BE BAD STEEL AS THERE HAVE BEEN MANY REPORTS OF THIS ON THE INTERNET. FORD SHOULD RECALL AND PAY FOR ANYONE WHO HAS ALREADY HAD TO HAVE THESE REPLACED. MY TAKE ON THIS IS IT NEEDS IMMEDIATE ATTN.(IN THE FORM OF A RECALL FROM FORD) TO SAVE LIVES. *TR

Power Train › Automatic Transmission
Filed Nov 15, 200992,000 milesNJ

IT WOULDN'T SHIFT INTO THIRD GEAR. IT HAPPENS ALL THE TIME, AND LOOKING TO GET IT FIXED. *TR UPDATED 11/25/09

Structure › Body › Hatchback/Liftgate
Filed Nov 13, 200970,000 milesMS

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE REAR HATCH LIFT-GATE UNDER THE FORD EMBLEM HAS DEVELOPED CRACKS. CONSEQUENTLY WATER HAS ENTERED THE DOORS AND LIGHTS. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AND SHE WAS ADVISED THAT SHE WOULD HAVE TO PAY BETWEEN $600-$700 TO REPAIR THE VEHICLE. SHE NOTIFIED THE MANUFACTURER OF THE FAILURE, BUT WAS REFERRED TO NHTSA. THE CURRENT MILEAGE WAS APPROXIMATELY 120,000. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

Power Train › Automatic Transmission
Filed Nov 12, 200945,000 milesCO

2002 FORD EXPLORER AUTOMATIC TRANSMISSION PROBLEMS. VARIOUS PROBLEMS. WHEN I FIRST GOT IT (AT 45K MILES), IT WOULD TAKE ABOUT 20-30 SECONDS TO ENGAGE INTO FIRST GEAR AFTER BEING IN REVERSE. WHEN IT DID ENGAGE, IT JUMPED FORWARD WHILE DOING IT. THAT DOES NOT HAPPEN MUCH ANYMORE. IF I HAVE TO SLAM ON THE BRAKES (DOG, KID, DEER RUNS OUT, LIGHT SUDDENLY CHANGES OR SOMEONE CUTS ME OFF, ETC...) THE TRANNY SLIPS OUT OF GEAR INTO NEUTRAL STAYS THERE FOR AN INDEFINITE AMOUNT OF TIME, THEN LURCHES FORWARD 3-4 FEET AS IT KICKS BACK INTO GEAR. THIS HAS NOT CAUSED AN ACCIDENT YET! HAVE SEEN A DEALER FOR BOTH OF THESE PROBLEMS - 3 TIMES. WAS NOT ABLE TO EVEN GET THE PROBLEM DIAGNOSED, MUCH LESS REPAIRED. AS TIME HAS PASSED, I HAVE LEARNED TO BE CAREFUL AND GINGER WITH THE VEHICLE. I SHIFT SOFTLY AND SLOWLY, I DON'T GUN IT AND DO MY BEST TO ENSURE THERE IS PLENTY OF ROOM BETWEEN ME AND THE CAR IN FRONT OF ME. NOW THE TRANSMISSION HAS BEGUN SLIPPING. I HAVE SEEN MULTIPLE ACCOUNTS ONLINE OF PEOPLE HAVING TRANSMISSION PROBLEMS WITH THE 02 EXPLORER. I FIRMLY BELIEVE FORD NEEDS TO ISSUE A RECALL. THE LURCHING FORWARD PROBLEM IS HUGE! VERY DANGEROUS! TODAY IT WAS SCARY. I WAS APPROACHING A CROSSWALK AND ONLY DOING 25. HIKERS AND BIKERS NOTORIOUSLY JUST WALK/RIDE THROUGH THE CROSSWALK WITHOUT LOOKING. THERE IS BRUSH THAT BLOCKS THE VIEW OF BIKES IN ONE DIRECTION. TODAY, A BIKE MADE NO EFFORT TO STOP TO LOOK FOR CARS AND BOLTED OUT INTO THE CROSSWALK. I DID NOT SEE HIM COMING FOR THE BRUSH. I HAD T

Power Train › Automatic Transmission
Filed Nov 11, 2009100 milesTX

TRANSMISSION FAILURE. *TR

Engine and Engine Cooling
Filed Nov 11, 2009TN

THERE IS A KNOCKING NOISE IN THE BACK OF MY EXPLORER WHICH IS A 2002 AND MY FRIEND HAS A 2003 EXPEDITION AND HERS IS DOING THE SAME THING IT HAS SOMETHING TO DO WITH THE HEAT IN THE BACK BUT IT KNOCKS ALL THE TIME AND WHEN YOU TURN THE REAR HEAT ON IT GETS REALLY LOUD. IT KNOCKS ALL THE TIME AND IT IS ANNOYING AND LOUD I KNOW OF 3 VEHICLES THAT ARE FORD AND THEY ARE DOING THE SAME THING WHY HAS IT NOT BEEN RECALLED COULD IT NOT CATCH FIRE OR SOMETHING. *TR

Suspension › Rear
Filed Nov 11, 200986,000 milesRI

2002 FORD EXPLORER XLT REAR COIL SPRINGS . I HAVE BEEN IN CONTACT WITH MANY EXPLORER OWNERS AND THEY REPORT THAT THEIR REAR COIL SPRINGS ARE BREAKING AND CRACKING PREMATURELY! AS OF NOW, NO RECALL HAS BEEN ISSUED FOR THIS PROBLEM AND AS I CHECKED UNDER THE REAR END OF MY EXPLORER TODAY, BOTH REAR COILS ARE BROKEN AND WILL NEED REPLACEMENT. AS I UNDERSTAND, THIS PROBLEM DOES NOT ONLY EXIST IN 2002 MODELS, BUT OTHERS ALSO. *TR

Suspension › Rear › Springs › Coil Springs
Filed Nov 10, 200947,600 milesNY

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. HER REAR PASSENGER COIL SPRING HAS FRACTURED. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. SINCE THE WARRANTY HAD EXPIRED, SHE WAS INELIGIBLE FOR A FREE REMEDY. THE FAILURE MILEAGE 47,600.

Power Train › Automatic Transmission
Filed Nov 9, 2009118,000 milesNC

2002 FORD EXPLORER TRANSMISSION PROBLEM. THE VEHICLE HAS A PROBLEM WITH THE TRANSMISSION IN THAT IT WILL NOT MOVE INTO 2ND/3RD GEAR. THE CAR DROVE OK THE PREVIOUS DAY, THEN ON MY WAY TO WORK -- IT GAVE A LURCH AND AFTER THAT WOULD NOT POWER PAST 30-35MPH. FORD SERVICE SHOP HAS QUOTED ALMOST $4K TO OPEN UP THE TRANSMISSION AND FIX A VALVE IN THE VALVE BODY.. 2ND OPINION FROM AAMCO -- MECHANIC STATED THAT HE HAS FIXED NUMEROUS FORD EXPLORER TRANSMISSIONS WITH THE SAME PROBLEM AND HE RECOMMENDS REPLACING THE TRANSMISSION ALTOGETHER, AS OPPOSED TO TRYING TO FIX CURRENT TRANSMISSION.. PLEASE INVESTIGATE FOR CLASS ACTION RECALL/DEFECT. *TR

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Nov 8, 200998,000 milesVA

FOLLOWING THE NHTSA CAMPAIGN #04V442000 RECALL REPLACEMENT OF THE HINGE ON THE REAR HATCHBACK OF MY 2002 FORD EXPLORER, CRACKS IN THE BODY HAVE APPEARED IN THE PANELING AROUND THE REAR TAILGATE WINDOW. THESE CRACKS APPEAR TO BE STRESSED INDUCED AND MAY POSE A HAZARD TO THE REAR WINDOW IF THE FRAMING AROUND THE WINDOW CONTINUES TO DEGRADE AND CRACK. *TR

Power Train › Automatic Transmission
Filed Nov 6, 200995,000 milesMI

WILL HESITATE WHEN PUT INTO DRIVE OR WILL NOT MOVE AT ALL. WILL MAKE A BIG CLUNK AND HESITATE WHEN PUT INTO REVERSE AND MAY NOT MOVE AFTER GAS PEDAL APPLIED. OD LIGHT FLASHES CONSTANTLY AND SERVICE LIGHT REMAINS ON 95% OF TIME. TRANSMISSION WILL TUG HARD WHILE TRYING TO ACCELERATE GAS PEDAL. WHILE DRIVING ON HIGHWAY TRANSMISSION WILL CONSTANTLY SLIP AND GAS PEDAL NEEDS TO BE RELEASED AND REAPPLIED MULTIPLE TIMES TO STOP AUTO FROM JOLTING/TUGGING. MUST PULL OFF ROAD AND TURN OFF ENGINE TO RESET OD LIGHT WHICH FLASHES ABOUT 15 MINUTES AFTER THE AUTO HAS BEEN ON THE ROAD. UNABLE TO USE CRUISE CONTROL DUE TO THE CONSTANT TUGGING AND JOLTING. I WILL NEED TO REPLACE AUTOMATIC TRANSMISSION/POWER TRAIN. PURCHASED 2 YEARS AGO FROM A USED DEALERSHIP. I STARTED HAVING PROBLEMS WITH TRANSMISSION ABOUT 1 YEAR AGO. THE OD LIGHTS STARTED TO APPEAR REGULARLY 9 MONTHS AGO. SERVICE LIGHT HAS BEEN ON ABOUT 2 MONTHS NOW. *TR

Suspension › Rear
Filed Nov 4, 2009PA

UPON INSPECTING OUR 2002 FORD EXPLORER FOR STATE INSPECTION, I DISCOVERED THE RIGHT REAR COIL SPRING TO BE BROKEN. THIS IS ONE OF TWO BROKEN ON THIS VEHICLE TO DATE, THE FIRST WAS THE LEFT REAR DISCOVERED BY THE LOCAL FORD DEALER WHEN IN FOR A ROUTINE CHECK, THEY REPLACED THAT SPRING, I REPLACED THE RIGHT SIDE & STILL HAVE THE PIECES (3 TO BE EXACT) IN MY POSSESSION. WE HAVE ALSO HAD ALL FOUR AXLE BEARINGS REPLACED. ONE OF WHICH BECAME SO HOT, THE LEFT SIDE REAR HUB CAP MELTED & FELL OFF THE WHEEL. ALL FOUR BEARINGS WERE REPLACED BY THE DEALER. NONE OF THE BEARINGS OR HUB CAP WERE UNDER WARRANTY SO WE WERE STUCK WITH THOSE & THE RR SPRING EXPENSE. KNOWING THE TYPE OF PART FAILURES ON OUR EXPLORER IT BRINGS UP A MORE CRUCIAL QUESTION OF, COULD ANY OF THEM HAVE RESULTED IN SERIOUS CONSEQUENCES. ROLLOVER,SWERVING OFF OF THE ROAD TO POSSIBLY HIT SOMETHING OR SOMEONE,ETC. WHAT COULD HAVE HAPPENED IF BOTH REAR COIL SPRINGS BROKE AROUND THE SAME TIME? I'VE ALWAYS ENJOYED FORD PRODUCTS, REPAIRED MANY,HOPE THEY WILL TAKE THIS AND APPLY IT TO TOUGHER TEST STANDARDS. VEHICLES' CURRENT MILEAGE IS OVER 120,000 I UNDERSTAND OTHER FORD MODELS HAVE HAD OTHER COIL SPRING CONCERNS ALSO, SUCH AS A NOTICE WE RECEIVED WHEN WE OWNED OUR '95 WINDSTAR. *TR

Power Train › Automatic Transmission
Filed Nov 4, 200947,000 milesGA

2002 FORD EXPLORER. SHORTLY AFTER I BOUGHT MY EXPLORER AFTER ABOUT 40,000 MILES ON THE ODOMETER I BEGAN TO EXPERIENCE SLIPPING OF THE TRANSMISSION EVERY TIME I DRIVE IT. THE SLIPPING OUT OF GEAR HAPPENS AT ALL TIMES WHEN I ACCELERATE AT SPEEDS UNDER 50 MPH. WHAT IS DANGEROUS ABOUT THIS IS WHEN IT HAPPENS AT A TIME THAT I WANT TO GET INTO TRAFFIC WHILE CROSSING THE ONCOMING TRAFFIC LANE AND THE TRANSMISSION WON'T GO BACK INTO GEAR TO ALLOW ME TO COMPLETE THE ROAD CROSSING WHILE CARS HAVE TO APPLY THEIR BRAKES TO STOP FOR ME. WHEN THE TRANSMISSION FINALLY GOES INTO GEAR, IT DOES SO WITH A BIG CLANK. I HAVE PERSONALLY MET A NUMBER OF PEOPLE WHO OWN THIS SAME TYPE OF VEHICLE AND EVERY SINGLE ON COMPLAINS OF THE SAME SYMPTOMS AND HAVE HAD CLOSE CALLS IN TRAFFIC DUE TO THIS TRANSMISSION FAILURE. SOME OF THESE PEOPLE HAVE HAD THE TRANSMISSION WORKED ON AND HAVE PAID ANYWHERE FROM $1700.00 TO OVER $2500.00 FOR REPAIRS AND THE PROBLEMS RETURN. I HAVE DONE SEARCHES ON THE WEB REGARDING THIS PROBLEM AND IN EVERY SITE THAT HAS BLOGS DEDICATED TO PEOPLE WHO ARE VICTIMS OF THIS PROBLEM, THERE ARE LITERALLY HUNDREDS OF COMPLAINTS. FROM WHAT I'VE HEARD THIS WAS AN EXPERIMENTAL TRANSMISSION THAT WAS BOUGHT BY FORD FROM AN OUTSIDE MANUFACTURER, IN ORDER FOR FORD TO SAVE MONEY AND NOW WE, THE CONSUMER HAVE TO PAY FOR THIS PROBLEM. I FEEL THAT IT IS NEGLIGENT AND IRRESPONSIBLE OF FORD TO ALLOW PEOPLE TO DRIVE THEIR VEHICLES WITH THIS TYPE OF DANGEROUS TRANSMISSIONS. PEOPLE CAN CAUSE ACCIDENTS AN

Power Train
Filed Nov 2, 2009105,000 milesCO

DEFECTIVE REAR DIFFERENTIAL ON 2002 FORD EXPLORER . *TR

Power Train › Automatic Transmission
Filed Nov 2, 200912,000 milesTX

I AM 100% CERTAIN YOU HAVE RECEIVED THIS COMPLAINT BEFORE. MY 2002 FORD EXPLORER HAS LOCKED UP AND FAILED TO GO INTO THE REVERSE GEAR. THE NUMBER OF OWNERS WHO HAVE HAD ENDLESS TRANSMISSION PROBLEMS KEEPS GROWING. *TR

Engine and Engine CoolingFire
Filed Nov 1, 2009100,325 milesPA

AUGUST 10,2009 WHILE DRIVING NOTICE SMOKE WASN'T SURE IF IT WAS ME THEN PULL OVER TO NOTICE WHEN HOOD WAS LIFT UP THEIR WAS FIRE. I THEN CALL FIRE DEPARTMENT ALONG WITH POLICE. MY INSURANCE NATIONWIDE THEN HAD IT PLACE IN TO AUTO BODY SHOP WHICH IT COULDN'T BE FIXED. *TR

Power Train › Automatic Transmission
Filed Oct 30, 2009145,169 milesVA

TRANSMISSION FAILURE WHILE TRAVELING AT HIGH SPEED ON INTERSTATE 64. THIS IS THE 2ND TRANSMISSION FAILURE FOR THIS VEHICLE, RIDICULOUS!! *TR

Power Train › Automatic Transmission
Filed Oct 30, 200975,000 milesKY

2002 FORD EXPLORER TRANSMISSION FAILURE. *TR

Suspension
Filed Oct 28, 200964,869 milesMI

THIS COMPLAINT IS CONCERNING THE WHEEL BEARINGS ON ALL 2002 FORD EXPLORERS AND THE FREQUENCY IN WHICH THEY BREAK OR COME LOSE CAUSING LOSE OF CONTROL OF THE VEHICLE. THIS HAS HAPPENED ON MY VEHICLE ON 5 OCCASIONS, THE LAST OF WHICH FORD REFUSES TO REPLACE AT THEIR COST DUE TO IT BEING OUT OF WARRANTY. THE FIRST INCIDENT HAPPENED IN FEBRUARY 2007 WHEN MY RIGHT FRONT BEARING BROKE WHILE I WAS ON AN HIGHWAY OVERPASS DRIVING AT APPROXIMATELY 60 MPH AND ALMOST LOST CONTROL OF MY VEHICLE AS THE WHEEL NEARLY COMES OFF WHEN THIS HAPPENS AND THE VEHICLE JERKS. THE TRUCK WAS TOWED INTO THE DEALERSHIP FOR REPAIR. THE SECOND INCIDENT HAPPENED IN JANUARY 2008 WHEN MY LEFT FRONT WHEEL BEARING BROKE. THIS TIME I WAS THANKFULLY NOT ON THE EXPRESSWAY BUT ONCE AGAIN THE VEHICLE WAS TOWED INTO THE DEALERSHIP FOR REPAIR AS IT WAS NOT DRIVABLE. WHEN THE VEHICLE WAS IN FOR REPAIR THIS TIME I REQUESTED THAT THE REAR BEARINGS BE CHECKED AND REPLACED IF NECESSARY AND IT WAS FOUND THAT THOSE TWO BEARINGS ALSO NEEDED REPLACEMENT. NOW, IN OCTOBER 2009, ONCE AGAIN MY FRONT LEFT WHEEL BEARING IS LOSE AND NEEDS TO BE REPLACED. I CALLED FORD REGARDING THE POSSIBILITY THAT THE BEARINGS ARE FAULTY AND THAT SOMEONE IS GOING TO BE KILLED DUE TO THIS ISSUE BUT THE CUSTOMER SERVICE CENTER JUST SAYS TO MAKE A COMPLAINT. THEY ALSO WILL NOT COVER THE COST OF THE REPAIR AS IT IS OUT OF THEIR 12 MONTH OR 12,000 MILE WARRANTY PERIOD. I HAVE STARTED RESEARCHING THIS ISSUE AND HAVE FOUND 28 PAGES OF COMPLAINTS FROM PEOPL

Wheels
Filed Oct 26, 200959,000 milesCO

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 15 MPH THE WHEELS LOCKED; WHICH CAUSED THE VEHICLE TO STOP WITHOUT PRIOR WARNINGS. THE VEHICLE WAS TAKEN TO THE DEALERSHIP, BUT THE TECHNICIAN COULD NOT DUPLICATE THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 59000.

Steering
Filed Oct 25, 200992,300 milesNV

THERE IS A COMMON THREAD WITH GEARSHIFT SELECTOR BREAKAGE ON FORD EXPLORERS WHICH INDICATES THAT RECALL IS URGENTLY NEEDED. IN THE DRIVEWAY OF MY HOUSE, WITH CAR IN PARK, I TRIED TO SHIFT INTO REVERSE TO BACK OUT. THE GEARSHIFT SELECTOR ON THE STEERING COLUMN BROKE OFF AND JUST DANGLED. I REMOVED THE RUBBER COVER ON THE STEERING COLUMN TO HAVE A LOOK, AND I COULD SEE ROUGH METAL WHERE END OF GEARSHIFT SELECTOR ROD MEETS WITH JOINT INSIDE THE STEERING COLUMN, INDICATING THAT THE METAL SIMPLY BROKE THERE. CALLED SERVICE AT FORD DEALER IN HENDERSON NV, WAS TOLD THAT ENTIRE STEERING COLUMN NEEDS TO BE REPLACED AT PARTS + LABOR COST OF $1920. HAD I BEEN PARKED ON A HILLY STREET IN SAN FRANCISCO, E.G., A SERIOUS ACCIDENT MIGHT HAVE OCCURRED WITH THE CAR OUT OF CONTROL. RECALL IS URGENTLY NEEDED BEFORE PEOPLE ARE INJURED DUE TO THIS OBVIOUS DEFECT!!! *TR

Power Train › Automatic Transmission
Filed Oct 24, 2009150,000 milesSC

2002 FORD EXPLORER V8 LIMITED EVENT LEADING TO FAILURE: LOUD GRINDING NOISE IN TRANS. AND LURCHING, SLIPPAGE OF GEARS. FAILURE: TRANSMISSION NEEDS REPLACED. PERMANENT FAILURE. COULD POTENTIAL KILL SOMEONE IF LURCHES AND HITS CAR OR PEDESTRIAN. NO ACTION DONE YET TO COSTLY. *TR

Wheels
Filed Oct 22, 2009NC

2002 FORD EXPLORER(XLS)ONE BY ONE EACH WHEEL(BEARING) HUB HAD TO BE REPLACED!THE WHEELS ON MY TRUCK WERE ACTUALLY ABOUT TO FALL OFF IT WAS SCARY AND VERY DANGEROUS! IT STARTS OUT WITH A SQUEAKING SOUND LIKE THE BRAKES NEED TO BE REPLACED BUT NO IT WASN'T THE BRAKES WHICH REPAIRS AND PARTS TOGETHER RANGE FROM $60 TO $90 IT WAS THE WHEEL BEARING WHICH REPAIRS AND PARTS TOGETHER RANGE FROM $300 TO $400!I HAD TO GET EVERY WHEEL REPAIRED ONE BY ONE WITHIN 6 MONTHS SO YOU DO THE MATH.ALSO MY (OD)LIGHT FLICKERS AND MY TRANSMISSION SLIPS AND JUMPS IN TO GEAR!!! *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2002 Ford Explorer → · Every Explorer year → · How the figures are calculated →