Page 20 of 66 · complaints 951–1,000 of 3,295

2002 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Power Train › Automatic Transmission
Filed Jan 24, 2010137,980 milesTN

OVERDRIVE LIGHT FLASHES SLIPPING IN GEARS TRANSMISSION GOING OUT. *TR

Power Train › Automatic Transmission
Filed Jan 23, 201053,151 milesNJ

MY 2002 FORD EXPLORER HAS 53,151 MILES ON IT AND THE TRANSMISSION FAILED. I WAS NOT INVOLVED IN ANY AUTOMOBILE ACCIDENTS NOR DID I ABUSE THIS VEHICLE IN ANY WAY. THE FIRST INDICATOR OF A PROBLEM WAS THE O/D OFF LIGHT BEGAN TO BLINK INTERMITTENTLY. THEN THE SERVICE ENGINE SOON LIGHT CAME ON. AFTER THAT THE TRANSMISSION WAS SLIPPING AND TAKING AN EXCESSIVE AMOUNT OF TIME TO SHIFT GEARS. I HAVE MAINTAINED THIS SUV WITH REGULAR OIL CHANGES AS WELL AS OTHER ROUTINE MAINTENANCE. THIS IS MY ONLY VEHICLE AND I NEED IT TO COMMUTE TO WORK SO I HAD TO HAVE IT REPAIRED. I CALLED THE FORD CONSUMER HOTLINE AND EXPLAINED THE PROBLEM. THEY REFUSED TO GIVE ME ANY ASSISTANCE: NO COURTESY REPAIR NOR ANY DISCOUNT ON ANOTHER TRANSMISSION. I PURCHASED A REMANUFACTURED TRANSMISSION AND HAD IT INSTALLED. IT WAS AN EXTREMELY COSTLY REPAIR. *TR

Parking Brake
Filed Jan 23, 201088,000 milesSD

2002 FORD EXPLORER WITH DEFECTIVE EMERGENCY BRAKES, THEY PREMATURE CORROSION CAUSING THE PADS TO FALL UP LEAVING SOMEONE WITH OUT A SECONDARY BRAKING SYSTEM. FROM MECHANICS I HAVE SPOKE TO HAPPENS A LOT AND FORD DOESN'T COVER THEM. I HAVE AN EXPLORER AND ONE WHEEL HAS ONLY ONE PAD LEFT THE OTHER DOESN'T HAVE ANY REMAINING. HAVE NOT FIXED DUE TO THE EXPENSE REPAIR BILL ON SOMETHING THAT DOESN'T GET USED THAT OFTEN. *TR

Power Train › Automatic Transmission
Filed Jan 21, 201092,000 milesTX

OD LIGHT FLICKERING. DIAGNOSED AS TRANSMISSION TORQUE CONVERTER PROBLEM. MANY HAVE REPORTED THIS PROBLEM WITH EXPLORER XLTS AND FORD HAS DONE NOTHING BUT MAKE $1000 EACH TIME. CAUSES TRANSMISSION TO SLIP. *TR

Power Train › Automatic Transmission
Filed Jan 20, 201049,653 milesPA

I WAS DRIVING HOME FROM WORK TONIGHT AND MY 2002 FORD EXPLORER WOULD NOT GO INTO SHIFTING GEAR. IT STARTED BUCKING A LITTLE WHEN I SLOWED DOWN AND TRIED TO ACCELERATE AGAIN. THE O/D LIGHT STARTING BLINKING LIKE CRAZY. BY THE TIME I GOT HOME I COULD ONLY DRIVE ABOUT 25 MILES AN HOUR. I ONLY HAVE 49,653 MILES ON MY VEHICLE!! MY WARRANTY FOR 6 YEARS IS GONE BUT I CAN'T AFFORD TO GET A NEW TRANSMISSION. I WENT ONLINE AND WAS SHOCKED TO SEE HOW MANY PEOPLE THIS HAS HAPPENED TO. PLEASE FORCE FORD INTO A RECALL. I BOUGHT THIS NEW AND HAVE TAKEN EXCELLENT CARE OF MY VEHICLE HOPING IT WOULD LAST FOR A LONG TIME. *TR

Power Train › Automatic Transmission
Filed Jan 18, 2010OH

2002 FORD EXPLORER RATTLE FROM TRANS,O/D LIGHT FLASHES WHEN GOING UP A HILL. DOES NOT SHIFT PROPERLY SOMETIMES. *TR

Power Train › Automatic Transmission
Filed Jan 17, 2010102,000 milesMD

2002 FORD EXPLORER TRANSMISSION FAILURE, HAD DO REPLACE TRANSMISSION AT 102,000 MILES. *TR

Power Train › Automatic Transmission
Filed Jan 15, 201087,277 milesPA

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE MODULE THAT CONTROLS THE FOUR WHEEL DRIVE FAILED WHILE DRIVING 25 MPH. THE CONTACT TOOK THE VEHICLE TO A FORD DEALER TO HAVE THE FOUR WHEEL DRIVE MODULE REPLACED. THE DEALER INFORMED THE CONTACT THAT THE MODULES WERE ON BACK ORDER AND WOULD NOT BE AVAILABLE FOR 30 DAYS. THE CONTACT IS CONCERNED ABOUT THE SAFETY RISK DURING INCLEMENT WEATHER AND RAINY DAYS. THE FAILURE MILEAGE WAS 87,277. UPDATED 02/1710 *BF UPDATED 02/19/10

Power Train › Automatic Transmission
Filed Jan 15, 201095,000 milesCT

TRANSMISSION IS SLIPPING AND THE O/D LIGHT IS BLINKING. *TR

Steering
Filed Jan 14, 201064,500 milesPA

2002 FORD EXPLORER GEAR SHIFT BROKE OFF WHEN PUTTING CAR IN PARK. STEERING COLUMN REPLACED BY DEALER WITH USED PARTS. DEALER RETAINED POSSESSION OF OLD PARTS. *TR

Power Train › Automatic Transmission
Filed Jan 13, 201061,299 milesTN

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 25 MPH ON NORMAL ROAD CONDITIONS, THE ENGINE RPM'S INCREASED EXCESSIVELY HIGH. THERE WAS A NO POWER RESPONSE WHEN PRESSURE WAS APPLIED TO THE ACCELERATOR PEDAL. THE TRANSMISSION FAILED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR INSPECTION. THE TRANSMISSION WAS REPLACED. IN ADDITION, ON A SEPARATE OCCASION THE IDENTICAL FAILURES OCCURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE IS IN THE PROCESS OF BEING REPAIRED. THE FAILURE MILEAGE WAS 61,299. THE CURRENT MILEAGE WAS 155,000. UPDATED 2/17/10 *CN THE CONSUMER STATED THE TRANSMISSION WAS NOT SHIFTING INTO 3RD GEAR. THE TRANSMISSION WAS REPLACED TWICE. UPDATED 02/22/10.*JB

Suspension › Rear
Filed Jan 13, 201088,000 milesOH

2002 FORD EXPLORER REAR COIL BREAKAGE.. WAS DRIVING AND MY BACK END DIPPED NO NOISE JUST LEANING. WENT TO MECHANIC AND REALIZED COILS HAVE JUST RUSTED OUT, ARE YOU SERIOUS. EXPLORER ONLY HAS 87K. PARTS JUST RUSTED OUT AND BROKE. *TR

Power Train › Automatic Transmission
Filed Jan 11, 2010PA

2002 FORD EXPLORER TRANSMISSION - OVERDRIVE SYMBOL FLASHING - NO INDICATION THAT THE TRANSMISSION WAS FAILING. THE VEHICLE WOULD NOT GO PASS 3RD GEAR. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Jan 11, 201064,000 milesMA

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE BLEND DOOR WHICH REGULATES THE HEAT AND THE DEFROST SYSTEMS HAS FAILED. THE DEALER REPLACED THE ACTUATOR MOTOR THAT CONTROLS THE BLEND DOOR. THE CONTACT WAS RESPONSIBLE FOR PAYING $650 TO REPAIR THE VEHICLE. THERE WERE NO RECALLS OR WARRANTIES RELATED TO THE FAILURE. THE FAILURE MILEAGE WAS $64,000.

Power Train › Automatic Transmission
Filed Jan 9, 201058,000 milesNY

2002 FORD EXPLORER TRANSMISSION MULTIPLE FAILURE- THIS TRANSMISSION WAS REPLACED AS DEFECTIVE TWO TIME, FIRST AT AROUND 60,000 MILES THEN AGAIN AT NEAR 150,000 MILES. NOW THE TRANSMISSION HAS FAILED AGAIN, THIS TIME FAILING TO SHIFT WHILE ENTERING A BUSY HIGHWAY THEN ERRATICALLY SLAMMING INTO GEAR THEN REVVING HIGH AND SLIPPING AS TRAFFIC MANEUVERED TO AVOID THE SLOWING VEHICLE. *TR

Power Train › Automatic Transmission
Filed Jan 8, 2010CA

THE 2002 FORD EXPLORER HAS A SEVERE TRANSMISSION ISSUE THAT NEEDS TO BE RESEARCHED. MY FORD TRANSMISSION DISSENGAGES WHEN YOU BREAK. THIS IS A DEFECT AND A SAFETY ISSUE. SINCE I DON'T KNOW WHEN THE TRANSMISSION DISENGAGES I WILL REV THE ENGINE (THINKING THE CAR SHOULD GO FORWARD ) AND THE ENGINES REVS THEN AFTER A DELAYED RESPONSE WILL SLAM THE CAR INTO GEAR AND JERK THE CAR FORWARD. THIS JERK COULD CAUSE ME TO HIT SOMETHING OR SOMEONE SINCE I'M NOT EXPECTING THE CAR TO MAKE THAT RESPONSE. THERE ARE A LARGE PEOPLE EXPERIENCING TRANSMISSION PROBLEMS WITH THE 2002 FORD EXPLORER TRANSMISSION (SEE REFERENCE BELOW) I THINK NHTSA SHOULD DO AN INVESTIGATION ON THE ISSUE TO SEE IF THERE IS REALLY A SYSTEMIC ISSUE WITH THE 2002 FORD EXPLORER TRANSMISSION THAT SHOULD BE RECALLED AND POSSIBLE SAFETY ISSUE: REFERENCE: HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2002/TRANSMISSION/ HTTP://WWW.LEMONLAWCLAIMS.COM/2002_FORD_EXPLORER_TRANSMISSION HTTP://WWW.FORDPROBLEMS.COM/EXPLORER/TRANSMISSION-FAILURE.SHTML. *TR

Vehicle Speed ControlCrash1 injured
Filed Jan 8, 2010228,000 miles00

MY CARS CRUISE CONTROL FAILED TO DISENGAGE WHEN I APPLIED THE FOOTBRAKE, PUSHED THE OFF SWITCH, THE GEAR SHIFT WOULD NOT MOVE AND THE KEY WOULD NOT TURN OFF. THE CAR WAS CHECKED BY POLICE AND WHEN IT WAS TESTED THEY WERE UNABLE TO FIND A FAULT IN THE FAILSAFES HOWEVER THEY ARE STILL SUSPICIOUS OF THE VEHICLE. I HAD TO CALL POLICE AND WAS IN A RUNAWAY CAR ON THE FREEWAY FOR 30MINS. WHEN I HIT A MEDIAN STRIP I LOST ENOUGH SPEED TO BE ABLE TO USE THE LITTLE BRAKING POWER I HAD LEFT, AS EACH TIME I APPLIED THE BRAKES THE ENGINE WOULD ACCELERATE BACK TO THE SET SPED AND THE BRAKE PEDAL BECAME HARD TO PUSH. WHEN I STOPPED I ALSO PULLED THE HANDBRAKE AS ORDERED BY THE POLICE OVER THE PHONE TO AVOID A HEADON, THE LEFT SHOE OF THE HANDBRAKE SNAPPED AND THE CAR SKIDDED TO A STOP. THE POLICE DISCONNECTED THE BATTERY WHEN THEY DID TESTING. SO I'VE BEEN TOLD ANY FAULT CODES OR FAULTS EITHER WITH THE CRUISE CONTROL OR THE ECU MAY NOW BE LOST. FORD ARE CLAIMING THIS COULD NEVER HAPPEN, BUT IM STARTING TO READ ON OTHER SITES THE SAME THINGS ARE HAPPENING TO OTHER PEOPLE. I COULD BE DEAD ALONG WITH ALOT OF OTHER PEOPLE THAT DAY. THE POLICE ALSO HAD ISSUES MOVING THE GEAR SHIFT THAT DAY ON MY CAR TO GET IT ONTO A TOW TRUCK, SO ITS NOT JUST THE DRIVER. *TR

Power Train › Automatic Transmission
Filed Jan 8, 2010108,150 milesWV

TRANSMISSION SPUTTERS AND JERKS IN THIRD GEAR AROUND 40MPH. I BOUGHT THIS CAR USED WITH 108,000 MILES ON IT. THIS IS MY SECOND DAY DRIVING IT, AND I'M WORRIED I JUST WASTED THOUSANDS OF DOLLARS! FROM ALL THE CONSUMER WEBSITES I HAVE READ FORD IS AWARE OF THIS PROBLEM AND IS DOING NOTHING TO RECTIFY THE SITUATION. PLEASE RECALL THIS TRANSMISSION AND MAKE FORD FIX MY CAR. LUCKILY THERE'S A "LEMON LAW" IN MY STATE AND THE DEALER I PURCHASED FROM WILL HAVE TO HELP ME OUT. *TR

Engine and Engine Cooling › Engine
Filed Jan 7, 2010116,400 milesMA

I WAS DRIVING DOWN THE ROAD AND THEN OUT OF NO WHERE THE ENGINE STARTED TO SOUND EXTREMELY LOUD AND SPITTING SMOKE I PULLED OVER AND AFTER INSPECTION OF THE MOTOR I FOUND A SPARK PLUG LAYING ONTOP OF THE ENGINE BLOCK AND THE COIL LAYING NEXT TO IT. THE SPARK PLUG BLEW OUT OF THE THREADING. THIS HAS HAPPENED TWICE TO ME IN THE LAST 1.5 YEARS THE FIRST TIME IT WAS UNDER MY WARRANTY FROM USED CAR DEALER AND THEY REPLACED THE COMPLETE MOTOR WITH A NEW ONE. AND THE CURRENT INCIDENT HAPPENED TODAY AND PER MY MECHANIC HE IS GOING TO PUT IN A HELICOIL TO TRY AND RESOLVE THE ISSUE. *TR

Power Train › Automatic Transmission
Filed Jan 6, 201093,000 milesMD

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING AT 65 MPH THE TRANSMISSION FAILED. THE VEHICLE ALMOST CAUSED A CRASH ON THE HIGHWAY. THE CONTACT CALLED THE MANUFACTURER AND IS WAITING ON A RESPONSE REGARDING THE REPAIR. HE CONTACT FEELS THE TRANSMISSION FOR THIS YEAR MAKE AND MODEL SHOULD BE RECALLED SINCE THEIR ARE NUMEROUS COMPLAINTS REGARDING THEM. THE FAILURE MILEAGE WAS 93,000.

Power Train › Automatic Transmission
Filed Jan 6, 2010160,000 milesIL

WHILE DRIVING WITH MY FAMILY ON A BUSY EXPRESSWAY IN CHICAGO,MY TRANSMISSION BEGAN TO FLASH WARNING LIGHTS,"CHECK TRANSMISSION",O/D OFF LIGHT STARTED TO FLASH AND CHECK ENGINE LIGHT TURNED ON.TRANSMISSION ALSO STARTED TO SURGE AND SLOW DOWN.I REACHED A SPOT WHERE I COULD PULL OVER AND CHECKED THE OWNERS MANUAL. THE MANUAL SAID TO SEE THE FORD DEALER,IN WHICH I DID.THEY ACTED AS IF THEY DIDN'T KNOW WHAT THE PROBLEM WAS. THE SERVICE MANAGER SAID "HE WOULD HAVE TO HOOK IT UP TO A COMPUTER TO SEE WHAT THE PROBLEM WAS"($200.00)THE TOLD ME I NEEDED A"NEW TRANSMISSION.($2,500.00).THROUGH RESEARCH ONLINE"AUTOBEEF" WEBSITE I FOUND THAT FORD MOTOR CO. HAS KNOWN ABOUT THIS TRANSMISSION PROBLEM FOR YEARS! I CALLED OTHER FORD DEALERS TO FIND OUT WHAT THEY WOULD SAY. THEY ALL WANTED ME TO BRING IT IN AND PUT IT ON THEIR COMPUTERS. (AROUND$200.00)I'M GLAD I WAS DRIVING INSTEAD OF MY WIFE! I WONDER HOW LONG IT WILL TAKE FORD TO ADMIT THAT THEY HAVE A DEFECTIVE TRANSMISSION? THEY CONTINUE TO ACT LIKE YOU'RE THE FIRST PERSON TO HAVE THIS PROBLEM AND CHARGE YOU A COUPLE HUNDRED DOLLARS TO CHECK IT OUT."REAL GOOD SCAM". *TR

Power Train
Filed Jan 6, 2010156,000 milesOH

AUTOMATIC SHIFTER BROKE OFF FROM COLUMN DURING DRIVING. *TR

Power Train › Automatic Transmission
Filed Jan 5, 201073,000 milesPA

TAKING KIDS TO SCHOOL TRANSMISSION FAILED -PULLED OUT INTO TRAFFIC FROM STOP TRANS. WAS IN DRIVE 1ST OK 2ND OK THIRD WOULD NOT ENGAGE & ENGINE OVERREVED. THIS CAUSED VERY DANGEROUS NEAR MISS & POTENTIALLY MULTIPLE CAR PILE UP- I RECEIVED NO WARNING LIGHT CHECK ENGINE ANYTHING WAS RUNNING FINE WITH NO SIGNS OF TROUBLE JUST,WENT OUT. *TR

Visibility1 injured
Filed Jan 4, 201070,000 milesMI

2002 FORD EXPLORER REAR WINDOW - THE HINGES OR THE SLIDES ON THE SIDE DID NOT HOLD THE WINDOW UP FOR THE WINDOW SECTION OF THE REAR DOOR. WHILE PARKED, THE GLASS DOOR CAME DOWN ONTO THE HEAD OF A PERSON, THE GLASS IN THE WINDOW EXPLODED HITTING THE PERSON IN THE HEAD, CAUSING THE PERSON TO FALL BACKWARDS INTO THE BOTTOM FRAME OF THE REAR WINDOW ASSEMBLY. THE PERSON SUFFERED A LARGE KNOT ON THEIR HEAD AND GLASS CUTS. THE FORD DEALER SERVICE DEPARTMENT ADVISED THIS IS A "COMMON PROBLEM" THEY HAVE WITH THIS VEHICLE AND THAT FORD IS AWARE OF IT BUT HAS NOT DONE ANYTHING ABOUT A RECALL OR TO REPAIR THE PROBLEM. *TR

Structure › Body
Filed Jan 4, 201094,000 milesNJ

I OPENED THE LIFTGATE GLASS TO MY FORD EXPLORER IN ORDER TO LOAD GROCERIES INTO THE BACK. THE GLASS CAME DOWN ON MY HEAD AND I PUSHED IT BACK UP OFF OF ME WHEN IT EXPLODED ALL OVER THE PLACE. THE MOLDING CAME DOWN ONTO MY HEAD AND MY BACK (I WAS STILL LEANING INTO THE CAR). BECAUSE IT WAS VERY COLD OUT, I WAS WEARING A HEAVY COAT WITH A HAT AND THE HOOD PULLED UP ONTO MY HEAD, SO THIS CUSHIONED THE IMPACT ONTO MY BACK AND HEAD. GLASS WAS EVERYWHERE. THERE HAVE BEEN SEVERAL RECALLS ON THIS PIECE OF EQUIPMENT SINCE WE HAVE HAD THE TRUCK, BUT THE LAST ONE WAS ABOUT 5 YEARS AGO. THE DEALER TOLD ME IT WOULD BE MY RESPONSIBILITY TO FIX. I DON'T BELIEVE THAT LIFTGATES SHOULD JUST BE FALLING OFF OF CARS OR EXPLODING, EVEN IF THE CAR IS 8 YEARS OLD. *TR

Power Train
Filed Jan 3, 2010109,666 milesKY

STARTED VEHICLE PUT INTO GEAR AND CAR WILL NOT MOVE WON'T GO IN REVERSE WON'T GO INTO DRIVE. WILL GO INTO GEAR BUT WILL NOT MOVE FORWARD OR BACKWARD. I HAVE HAD VARIOUS PROBLEMS WITH THIS VEHICLE JUST GOT IT OUT OF THE SHOP FOR 1600.00 IN THE MIDDLE OF NOVEMBER 2009 FOR WHEEL BEARINGS , TIE RODS, AND OIL CHANGE. NOW WITHIN LESS THAN 2MTHS I AM STUCK WITHOUT A VEHICLE TO GET TO WORK AGAIN. PLEASE HELP BILL COLLINS FORD DOESN'T SEEM TO GIVE ME ANY HELP JUST CONSTANT REPAIR WORK AND HIGH COSTS WITH NO REPAIRS REALLY BEING DONE. *TR

Latches/Locks/Linkages
Filed Jan 1, 2010176,000 milesKY

2002 FORD EXPLORER DOOR LOCKS WILL NOT FUNCTION PROPERLY IN FREEZING WEATHER, DOORS POP OPEN WHILE DRIVING! *TR

Structure › Body1 injured
Filed Jan 1, 201099,675 milesIN

REAR DEFROSTER HAD BEEN ON TO UN FOG THE GLASS. REAR LIFTGATE GLASS SHATTERED AFTER PRESSING THE RELEASE BUTTON TO RELEASE THE LIFTGATE. VEHICLE IS A 2002 FORD EXPLORER. WEATHER WAS 19 DEGREES F WITH WINDCHILL OF 10 DEGREES F. *TR

Visibility
Filed Jan 1, 2010GA

REAR WINDOW SUPPORTS FAILED AND WERE IN A FORD RECALL. FORD REPLACED THEM SEVERAL YEARS AGO, BUT NOW THE REAR WINDOW WILL NOT STAY UP AND IS DANGEROUS. *TR

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Dec 30, 200975,600 milesOR

A VERTICAL CRACK IN THE LIFT-GATE BELOW THE REAR WINDOW. NO APPARENT OTHER DAMAGE TO VEHICLE. DISCOVERED WHEN PREPARING TO OPEN REAR HATCH. EXTENDS FROM WINDOW DOWNWARD TO LATCH/RELEASE POINT. *TR UPDATED IVOQ 01/08/10.*JB

Power Train › Automatic Transmission
Filed Dec 30, 2009105,000 milesOH

FORD EXPLORER 2002 - TRANSMISSION FAILURE. *TR

Suspension › Front › Wheel Bearing
Filed Dec 30, 200961,000 milesWA

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE WHEEL BEARINGS ON THREE OF THE WHEELS HAVE TO BE REPLACED. A REPRESENTATIVE FROM THE MANUFACTURER STATED SINCE THE WARRANTY EXPIRED, HE WAS INELIGIBLE FOR A FREE REMEDY. THE FAILURE MILEAGE WAS 61,000. UPDATED 01/12/10 *BF UPDATED 01/14/10.*JB

Wheels
Filed Dec 30, 2009103,000 milesIL

IN 03/2008 I WENT IN THINKING I HAD BRAKE PROBLEM AND ENDED UP WITH A RIGHT REAR WHEEL BEARING REPLACED. I WAS TOLD THIS IS A COMMON PROBLEM ON THIS YEAR AND MODEL FORD. NOW ITS 12/2009 AND I HAVE THE SAME NOISE, I GO TO THE DEALER AND TELL HIM I THINK ITS THE LEFT FRONT BEARING AND AFTER FURTHER INSPECTION THEY SAY THE NOISE WAS COMING FROM THE LEFT FRONT BUT THE LEFT REAR IS ABOUT READY TO FALL OFF. I AM GLAD I WENT TO GET THE TRUCK CHECKED BEFORE IT FELL OFF AT 65 MPH ON I80. I COULD HAVE BEEN KILLED. I HAVE RESEARCHED ONLINE AND THERE HAVE BEEN MANY INCIDENTS WITH THE WHEEL BEARINGS/HUBS ON 2002 FORD EXPLORERS THEY KNOW THERE IS A PROBLEM AND FORD IS NOT FIXING IT. WHAT DOES IT TAKE TO GET THE PROBLEM RECALLED? ACCIDENTS WITH DEATHS? *TR

Structure › Body
Filed Dec 28, 2009FL

I GOT A FORD EXPLORER 2002 AND THE HATCHBACK DOOR IS CRACKED, I HAD A FORD EXPLORER 2003 BEFORE AND IT HAD THE SAME PROBLEM AND I HAD SEEN OTHER FORDS EXPLORERS FROM YEAR 2000 TO 2004 WITH THIS PROBLEM. I CONTACTED THE FORD HEADQUARTERS COMPANY AND I WAS TOLD THAT THEY COULDN'T FIX THE CRACK BECAUSE I HAD TO CONTACT YOU TO COMPLAIN SO THIS WILL BECOME A RECALL AND THEY WILL FIX IT FOR ME OTHERWISE THEY ARE UNABLE TO FIX IT. I ONLY BUY FORD CARS BECAUSE I LIKE AMERICAN CARS AND ALSO I FEEL I AM HELPING THE ECONOMY KEEPING JOBS FOR THE AMERICAN PEOPLE BUT I COULD BUY ANY OTHER BRAND! I REALLY APPRECIATE YOU TAKING THE TIME TO READ MY COMPLAIN AND MAYBE FIND A SOLUTION FOR THIS PROBLEM. THANK YOU. *TR

Power Train › Automatic Transmission
Filed Dec 28, 200981,000 milesPA

ON NOV. 28 2009, I PURCHASED A 2002 FORD EXPLORER XLT 4.0L AUTOMATIC TRANSMISSION 4X4. WITH 80,000 MILES. ON DEC. 10. 2009, THE EXPLORER STARTED NOT GOING INTO ANY GEAR. THEN YOU HAVE TO KEEP TRYING EACH GEAR FINALLY AFTER A FEW MINUTES IT WILL GO INTO REVERSE, BUT FOR THE FIRST 10 MINUTES OF DRIVING IT JERKS AND CLANGS GOING TO DIFFERENT GEARS. DEALER WON'T DO ANYTHING. *TR

Power Train › Automatic Transmission
Filed Dec 28, 2009AL

I NOTICED AROUND JULY OF 2009 THAT MY 2002 FORD EXPLORER WAS ACTING LIKE IT WASN'T GETTING ANY GAS. I HAD IT HOOKED UP TO AN ANALYZER AND THEY TOLD ME I NEEDED TO REPLACE MY MASS AIR FLOW SENSOR. DECEMBER 28, 2009 - $135.00. SO I DID, IT STILL WOULD NOT SHIFT INTO ANY GEARS. I WAS HAVING TO SHIFT THE GEARS MYSELF BY LETTING OFF THE GAS A LITTLE AND THEN ACCELERATING AGAIN. TURNS OUT MY TRANSMISSION IS GOING OUT AND THE CAR ONLY HAS 110,000 MILES ON IT. *TR

Power Train › Automatic Transmission
Filed Dec 28, 200974,000 milesMO

I HAVE HAD TO REPLACE MY TRANSMISSION TWICE IN THE PAST 18 MONTHS AND NOW IT'S SLIPPING AGAIN. IT JUST HAPPENS ALL HE SUDDEN AND MY CAR RAMPS UP AND THEN TAKES OFF JERKING US AS WE ARE DRIVING. IT'S RIDICULOUS THAT THIS HASN'T BEEN RECALLED ALREADY. THE O/D LIGHT COMES ON AND IT RAMPS UP TO 4000 RPMS BEFORE I HAVE TO TAKE MY FOOT OFF THE GAS TO GET THE TRANSMISSION TO SWITCH. *TR

Power Train › Automatic Transmission
Filed Dec 25, 200994,840 milesNY

2002 FORD EXPLORER O/D LIGHT FLASHED ON AND OFF ON HIGHWAY ENGINE STARTED TO RACE AND VEHICLE SLOWED DOWN. WHEN TRYING TO START FROM A RED LIGHT THE TRANSMISSION FEELS LIKE IT IS SLIPPING. VEHICLE HAS UNDER 100,000 MILES AND HAS ALWAYS BEEN PROPERLY MAINTAINED INCLUDING A COMPUTER UPGRADE FROM MY DEALER (AT MY EXPENSE) THAT WAS SUPPOSED TO FIX THE TRANSMISSION THAT I COMPLAINED ABOUT WHEN THE TRUCK WAS STILL UNDER WARRANTY. *TR

Visibility › Glass, Side/Rear2 injured
Filed Dec 25, 2009172,128 milesTN

WENT TO PLACE ITEMS IN REAR. OPENED REAR GLASS, GLASS SHATTERED. MYSELF AND MY WIFE WERE BOTH STANDING UNDER THE HATCH WHEN IT SHATTERED. NO EXCESSIVE FORCE ON THE HATCH WAS GIVEN. WIFE RECEIVED WOUNDS TO THE HEAD AND HANDS. I MYSELF RECEIVED WOUNDS TO HANDS AND ARMS. *TR

Power Train
Filed Dec 22, 200955,000 milesNJ

FOR THE 3RD TIME ' 2002 FORD EXPLORER GEAR SHIFT FALLING / BREAKING OFF. *TR

Vehicle Speed ControlCrash
Filed Dec 22, 200987,264 milesNJ

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE REVERSING OUT OF HIS DRIVE-WAY, THE VEHICLE RAPIDLY ACCELERATED INTO THE GARAGE. THE GARAGE WAS SEVERELY DAMAGED. WHILE ATTEMPTING TO EXIT THE GARAGE THE VEHICLE ACCELERATED FORWARD INTO THE NEIGHBORS YARD, AND THEN KNOCKED OVER A TREE. THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY. THE VEHICLE WILL BE TOWED TO AN AUTHORIZED DEALER FOR INSPECTION. THE FORD MANUFACTURER WAS NOTIFIED. HE WAS ADVISED THAT SINCE THE WARRANTY EXPIRED, NO ASSISTANCE WOULD BE PROVIDED. THE FAILURE MILEAGE WAS 87,264.

Structure › Body
Filed Dec 21, 2009166,000 milesIN

2002 FORD EXPLORER, THE BACK LIFT GATE / PANEL DIRECTLY UNDER THE GLASS, CRACKED FOR NO REASON. ONE DAY HEADING TO LUNCH I NOTICED THIS PIECE CRACKED. NOW, I HAVE BEEN NOTICING THIS ON OTHER FORD EXPLORERS AND EVEN FOUND A WEBSITE CONTAINING LOTS OF OTHER 2002 FORD EXPLORER OWNERS COMPLAINING ABOUT THE SAME ISSUE. CONTACTED FORD MOTOR COMPANY ON 12-21-09 AND NO RECALL HAS BEEN MADE ON THIS VEHICLE WITH THIS PROBLEM. I FEEL THAT IT IS THE RESPONSIBILITY TO FORD EXPLORER OWNERS TO GET THIS FIXED AT NO COST TO THE OWNER. PLEASE LET ME KNOW WHAT I NEED TO DO, IN ORDER TO GET THIS CORRECTED. MICHAEL SMITH THANK YOU FOR YOUR TIME.*TR

Power Train › Transfer Case (4-wheel Drive)
Filed Dec 21, 2009100,000 milesMN

2002 FORD EXPLORER XLT 4 WHEEL DRIVE DOES NOT ACTUATE ANYMORE. MECHANIC SAYS IT IS A DEFECTIVE 4X4 CONTROL MODULE. SEEMS TO BE A COMMON PROBLEM WITH FORD. SAFETY ISSUE WHEN EXPECTING TRACTION IN WINTER AND NOT HAVING IT. *TR

Suspension › Rear
Filed Dec 20, 200967,400 milesMN

I TOOK MY 2002 FORD EXPLORER WITH 67K MILES ON IT TO THE DEALER FOR A RECALL. THEY OFFERED A FREE INSPECTION OF WHICH THEY INFORMED ME THE RIGHT REAR SPRING WAS BROKEN. THERE WAS NO INDICATION IT WAS BROKEN WHILE DRIVING THE VEHICLE, SO THERE IS NO WAY OF KNOWING WHEN IT BROKE. THE PROBLEM WILL BE CORRECTED BY REPLACING THE SPRING. NO IMPROVED SPRING PART NUMBER WAS AVAILABLE FOR FORD, SO I EXPECT IT TO BREAK AGAIN IN ABOUT 70K MILES IF I BUY A NEW FORD SPRING. *TR

Power Train › Automatic Transmission
Filed Dec 19, 200992,000 milesMA

2002 EXPLORER TRANSMISSION FAILURE FALLS INTO NEUTRAL BETWEEN 2&3 RD GEARS. LOOKS LIKE THOUSAND HAVE THE SAME ISSUE WITH NO HELP FROM FORD OR OUTSIDE AGENCY. *TR

Power Train › Automatic Transmission
Filed Dec 18, 2009101,779 milesNY

DRIVING DOWN THE HIGHWAY AT 72 MPH GOING UP A SLIGHT INCLINE WITH MY NEWBORN TWINS AND 2 YEAR OLD IN THE BACK OF MY 2002 FORD EXPLORER. THE CAR STARTS JERKING AND SPUTTERING AND GOES COMPLETELY INTO NEUTRAL. ON THE HIGHWAY. TAKE IT TO MY MECHANIC...TRANSMISSION SHOT. PER MY MECHANIC, THIS IS VERY VERY COMMON WITH THIS YEAR AND MODEL TRANSMISSION AND HE SAID I AM VERY LUCKY THERE WASN'T MORE TRAFFIC AND I WAS ABLE TO PULL OFF TO THE SIDE OF THE ROAD. MY TRUCK IS IN THE SHOP AND HAS BEEN THERE FOR ALMOST A WEEK, HAVING A NEW SOLENOID PACK AND TRANSMISSION REBUILT. *TR

Electrical System
Filed Dec 17, 200995,000 milesFL

SINCE MAY 2007 VEHICLE HAS ELECTRICAL PROBLEMS REPORTED TO ARMSTRONG FORD IN HOMESTEAD FL. THEY ARE NEVER ABLE TO ASCERTAIN PROBLEM WITH SIMPLE DIAGNOSTIC. HOWEVER CONSTANT DIAGNOSTIC AND FIX THIS AND THAT AND DO OR DON'T DO THIS HAVE COST ME HUNDREDS OF DOLLARS. IN THE MEANTIME I CONTINUE TO HAVE PROBLEMS. *TR

Power Train › Automatic Transmission
Filed Dec 16, 200985,000 milesCO

2002 FORD EXPLORER. THE TRANSMISSION IS UNDER 100K MILES AND HAS ALREADY FAILED. $3,000.00 FIX FOR SOMETHING THAT SHOULD NOT BE AN ISSUE. *TR

Air Bags › FrontalCrash
Filed Dec 15, 200997,701 milesKS

2002 FORD EXPLORER AIR BAG DID NOT DEPLOY IN CRASH. DRIVER STATED THAT A WHITE SMOKE/POWDER OCCURRED BUT THE AIR BAG DID NOT DEPLOY DURING THE ACCIDENT. THE AIR BAG WARNING LIGHT IS CURRENTLY LIGHT ON THE DASHBOARD. *TR

Structure › Body
Filed Dec 15, 200940,000 milesMO

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. CRACKS HAVE DEVELOPED UNDER THE REAR WINDOW DOOR. THE VEHICLE WAS TAKEN TO THE DEALER BUT NO ASSISTANCE WAS PROVIDED BECAUSE THERE WERE NO RECALLS.. THE FAILURE MILEAGE WAS 40,000.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2002 Ford Explorer → · Every Explorer year → · How the figures are calculated →