CONSUMER STATES IF THE ARM REST IS TIPPED UPWARD TO GET INTO THE STORAGE AREA, HOT /COLD DRINKS WILL SPILL INTO THE REAR PASSENGER AREA. *AK *MR
1999 Ford Explorer complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1999 record →
WHILE DRIVING 55 MPH VEHICLE STALLED. CONSUMER MANAGED TO RESTART THE VEHICLE ON TWO OCCASIONS, BUT HAD THE VEHICLE TOWED THE THIRD TIME. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
WHILE DRIVING AT 45 MPH ACCELERATOR PEDAL BRACKET CAME DETACHED, CAUSING THE ACCELERATOR TO HANG FREELY AND FELL OFF, AND BECAME LODGED UNDER THE BRAKE PEDAL. THIS CAUSED A LOSS OF CONTROL, ALMOST RESULTING IN A COLLISION. DEALER NOTIFIED. *AK
RECALL# 03V281000 SUBJECT: HIGH BACK SEATS. THE DEALER INFORMED THE CONSUMER THAT THE RECALL REPAIR COULD NOT BE DONE BECAUSE THEY WAITED TOO LONG TO BRING THE VEHICLE IN FOR REPAIR/REPLACEMENT. *JB
WHEN VEHICLE IS IN PARK ON A INCLINE WITH THE ENGINE OFF VEHICLE WILL NOT START. *AK
WHILE DRIVING 35 MPH THE DRIVER LOST CONTROL OF THE VEHICLE, WENT OFF THE ROAD AND HIT A TREE HEAD ON. UPON IMPACT THE FRONTAL AIR BAGS FAILED TO DEPLOY.*AK THE DRIVER STRAINED THE MUSCLES IN HER BACK AND SPRAINED HER LEFT THUMB. THE VEHICLE HAS NOT BEEN REPAIRED AND IS STILL IN THE OWNERS POSSESSION. *NM
WHILE DRIVING 30 MPH STEERING WHEEL SWAYED AWAY FROM THE CONSUMER. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
I HAVE BEEN ADVISED BY U-HAUL THAT THEY WILL NO LONGER RENT A TRAILER TO ME TO BE TOWED BY MY 1999 FORD EXPLORER (4DR, XLT). I HAVE NOT BEEN ADVISED BY BY YOUR AGENCY OR FORD THAT THIS VEHICLE IS UNSAFE TO USE AS A TOW VEHCILE. MY COMPLAINT IS AGAINST U-HAUL FOR ADOPTING THIS PRACTICE, AND AGAINST FORD FOR FAILING TO NOTIFY ME IF THIS VEHCILE IS NOT SAFE TO USE AS A TOW VEHCILE, WHCIH IS WHY I PURCHASED IT! I FEEL THAT I HAVE BEEN IGNORED BY THE NHTSA AND FORD.*AK
WHILE TRAVELING DOWNHILL, THE VEHICLE BEGAN TO SWING VIOLENTLY WHEN THE BRAKES WERE APPLIED. *PH AT THE TIME OF THE INCIDENT, THE CONSUMER WAS PULLING A 5X 10 SINGLE AXLE TRAILER ON THE BACK OF THE VEHICLE *JB
THERE WAS A RECALL FOR THE DRIVER'S SEAT RECLINER BOLT. AFTER TAKING VEHICLE IN 3 DIFFERENT TIMES TO GET RECALL WORK DONE, AFTER IT WAS COMPLETED, THE SEAT IS STILL MALFUNCTIONING DUE TO DAMAGE DONE IN THE INTERIM BETWEEN THE MALFUNCTION AND A YEAR LATER GETTING THE RECALL BOLT FIXED. THE DIFFERENT BRACKETS AND BOLTS THAT SUPPORT THE SEAT BROKEN. DRIVER IS RELYING ON STEERING COLUMN FOR SUPPORT WHILE DRIVING, AND ALSO HAS BACK PAIN DUE TO LACK OF SUPPORT. THE SEAT RECLINER LEVER IS BENT AND EXPOSED, WHICH IS TEARING THE FABRIC OF THE SEAT AND ALSO SCRAPES AGAINST THE DRIVER WHEN ENTERING AND EXITING THE VEHICLE, CAUSING BRUISES AND PAIN ON THE BACK OF THE DRIVER'S LEG. ATTEMPTS TO WORK WITH FORD MOTOR COMPANY, THE BETTER BUSINESS BUREAU, AND THE DEALER HAVE PROVED FUTILE.*AK
VEHICLE'S SEAT BOLT RECALLED, AND THE SEAT BACK COLLAPSED UNEXPECTEDLY. *LA THE DEALERSHIP INFORMED THE CONSUMER THAT THE PROBLEM HE EXPERIENCED WITH THE SEAT WAS NOT THE RECALLED PART, BUT INSTEAD A SAT BACK FRAME THAT BROKE. *JB
GEAR SHIFT INDICATOR IS MISALIGNED SINCE ABOUT SEPTEMBER, 2003. THERE ARE OTHER COMPLAINTS ABOUT THIS PROBLEM INDICATING IT IS A COMMON PROBLEM. THERE ARE PROBABLY MANY PEOPLE WHO HAVE EXPERIENCED THE PROBLEM BUT WHO HAVE NOT FILED A COMPLAINT. THIS IS A POTENTIALLY DANGEROUS PROBLEM IN EMERGENCIES THAT REQUIRE YOU TO IMMEDIATELY PUT THE TRANSMISSION INTO NEUTRAL OR REVERSE. IF YOU PUT THE TRANSMISSION INTO THE POSITION INDICATED BY THE N=NEUTRAL INDICATOR, YOU ARE ACTUALLY PUTTING THE CAR INTO REVERSE. THIS COULD CAUSE DEATH IN CERTAIN SITUATIONS WHERE PEDESTRIANS ARE NEARBY, OR DEATH TO OCCUPANTS WHEN AN ATTEMPT IS MADE TO MOVE THE TRANSMISSION OF A MOVING VEHICLE TO NEUTRAL. THERE MAY ALREADY HAVE BEEN DEATHS RELATED TO THIS DEFECT. MOVING A TRANSMISSION TO NEUTRAL IS OFTEN A FIRST ATTEMPT TO DISENGAGE THE ENGINE AND POWER TO THE WHEELS.
AT 40,000 MILES AIR BAG WARNING INDICATOR ILLUMINATED WHILE DRIVING. AIR BAG WARNING INDICATOR CONTINUED TO ILLUMINATE, AND WOULD NOT TURN OFF. THE CAUSE OF THE PROBLEM HAD NOT BEEN DETERMINED. *AK
ACCELERATOR PEDAL BRACKET CAME UN-WELDED CAUSING THE ACCELERATOR TO HANG FREELY CAUSING A LOSS OF CONTROL OVER THE VEHICLES SPEED ALMOST RESULTING IN A COLLISION.
DRIVER'S SIDE SEAT BELTS BROKE. *AK
THE DRIVER'S SEAT BACK RECLINED WHILE DRIVING. THE DEALER REPLACED THE BOLT. THE CONSUMER STATED AFTER THE VEHICLE WAS PICKED UP, THE SEAT BACK CONTINUED TO RECLINE. *JB
I PURCHASED MY EXPLORER ABOUT 1 YEAR AGO. I HAVE HAD NOTHING BUT PROBLEMS WITH IT SINCE I BOUGHT IT. JUST IN THE LAST 3 MONTHS IT HAS BEEN IN THE SHOP AT HOMETOWN MOTORS AT LEAST 4 OR 5 TIMES. AND EVERYTIME THEY GET IT IN THEY CHARGE ME A HUNDRED DOLLAR DEDUCTABLE PLUS WHAT THE WARRANTY WON'T COVER. I HAD TO PAY 1300.OO FOR MY WARRANTY AND I HAVE HAD TO PAY ALMOST 700.00 SINCE THEN ON THE WORK FOR EVERYTHING GOING WRONG WITH THE EXPLORER. I HAVE ALL OF MY RECEIPTS BEING GATHERED . WHO CAN I GET AHOLD OF TO TELL THEM ABOUT THIS LEMON THAT I BOUGHT. I CANNOT AFFORD FOR THIS TO KEEP GOING ON.I STILL OWE THE CAR COMPANY ALMOST 300 DOLLARS FROM LAST WEEK WHEN MY EXPLORER WAS IN THE SHOP FOR ALMOST 2 WEEKS. PLEASE EMAIL ME BACK AND TELL ME EVERYTHING I SHOULD DO TO GET THIS PROBLEM FIXED. I REALLY APPRECIATE IT.
STEERING VERY UNSTABLE?.......HAVE TO STRUGGLE TO KEEP VEHICLE ON THE ROAD WHEN THERE ARE PAVEMENT PROBLEMS SUCH AS CRACKS AND CREVICES, ETC..... HAVE NEVER DRIVEN A VEHICLE WITH THIS PROBLEM BEFORE AND HAVE DRIVEN QUITE A FEW CARS..DIDNT NOTICE IT UNTIL AFTER THE MILEAGE METER GOT TO 54,000 MARK...... ALSO HAVE READ THE DEATH RATING IN 40 MPH CRASHES WAS MUCH HIGHER THAN USUAL AT CRASH TEST. COM......WHY??????
THE BIGGEST PROBLEM I HAVE NOW IS MY TRANSMISSION, ON AUGUST 1ST, MY EXPLORER LOST ITS REVERSE, IT IS NOW AUGUST 25, AND I STILL DO NOT HAVE MY CAR, THEY FIXED IT ON AUG 20, IT BROKE THAT NIGHT, TOOK IT BACK AUG 22, BROKE AGAIN AND THEN TOOK IT BACK THAT NIGHT AND NOW THEY STILL HAVE IT AND DONT KNOW WHAT IS WRONG WITH IT. I TOLD THEM ALL I WANT IS A CAR, BUT THEY SAY THEY CANNOT GIVE ME ONE. WHY? I DONT HAVE A CAR, I LEASE THE ONE I HAVE, CANT DRIVE IT, STILL HAVE TO PAY FOR IT, AND THEY WONT GIVE ME A LOANER.
1--BAD ROARING NOISE IN LEFT FRONT WHEEL AREA 2--RATTLING NOISE IN EXHAUST (MUFFLER) OUR VEHICLE WAS IN THE SHOP OVER 21/2 WEEKS MY WIFE PICKED UP THE VEHICLE THURSDAY8-28-03 SAME NOISE IN THE FRONT ALSO NEW RATTLING NOISE LEDFT FRONT END. NOISE IN BAD AT 55MPH LOTS OF PROMISES MADE BY MALOY FORD ALL TALK ALSO THEY WILL NOT RETURN MY CALL SALESPERSON THRU OWNER
WHILE DRIVING VEHICLE STALLED UNTIL IT WARMED UP. DEALERSHIPS MECHANIC WAS NOTIFIED. BUT THE PROBLEM WAS NOT RESOLVED. *AK
MY VEHICLES' OEM RADIO DISPLAY HAS SHORTED OUT AFTER ONLY 4 YEARS OF LIGHT USE. I KNOW THIS HAS BEEN AN ONGOING PROBLEM WITH THE PARTICULAR RADIOS IN 1997-2001 MODELS OF THE EXPLORER. THE UNIT ALSO HEATS CD'S TO HIGH TEMPERATURES, MAKING ME THINK THAT IT EITHER WILL CATCH THE VEHICLE ON FIRE, OR MELT A CD. I HAVE TRIED CONTACTING MY DEALER FOR A SOLUTION, FORD FOR A SOLUTION, AND EVEN PIONEER ELECTRONICS, THE MANUFACTURER OF THE UNIT FOR A SOLUTION. NONE OF THESE ENTITIES WERE ABLE TO FIND AN ACCEPTABLE SOLUTION TO THE PROBLEM. THEY ALL STATED IT WAS THE OTHER'S ISSUE. I AM ACTUALLY CONSIDERING A CLASS-ACTION LAWSUIT AGAINST FORD REGARDING THIS ISSUE. *LA
WHILE DRIVING AT 30 MPH REAR PASSENGER'S SIDE TIRE SEPARATED FROM THE RIM. NO IMPACT REPORTED. *AK
I PUCHASED A "CERTIFIED" FORD SUV FROM A LOCAL DEALER. I WAS TOLD AT THE TIME OF PURCHASE THAT THE VEHICLE WAS A LEASE TRADE-IN. AFTER THE SALESMAN TOLD ME ABOUT FORDS 115POINT CHECK LIST TO "CERTIFY" ITS VEHICLES I FELT THAT THIS WOULD BE A WISE INVESTMENT. FROM THE BEGINING IVE HAD PROBLEMS, SOME OF WHICH THE DEALER DID REPAIR. BUT AS TIME WHEN ON, BIGGER PROBLEMS AROSE. WHAT CAUIGHT MY ATTENTION WAS THAT MY TRUCKS CLEARCOAT HAS BEGUN TO PEEL AWAY. I BROUGHT MY TRUCK TO TWO BODY SHOPS TO HAVE THE PROBLEM LOOKED AT. BOTH CLAIMED THAT THE VEHICLE MUST HAVE BEEN IN A ACCIDENT AND NOT REPAIRED CORRECTLY. AFTER HEARING THIS I PURCHASED A REPORT FROM CARFAX. TO MY SURPRISE I FOUND OUT THAT THE SUV WAS BOUGHT AT AUCTION AND WAS IN A SERIOUS FRONT END ACCIDENT WHERE THE AIR BAGS DID DEPLOY. I ATTEMPTED TO CONTACT THE DEALER ABOUT THE SITUATION, BUT WAS TOLD THERE WAS NOTHING THEY COULD DO. I ALSO ATTEMPED TO CONTACT FORD, BUT WAS TOLD THAT FORD DOES NOT HANDLE COMPLAINTS LIKE THIS. SO IM IN THE POSTION WHERE THE DEALER NOR FORD ARE WILLING TO HELP ME. NOT I AM PAYING FOR A SUV WHICH I DONT FEEL SAFE IN, NOR DO I KNOW WHAT OTHER PROBLEMS ARE GOING TO ARRISE. ANY HELP OR ADVICE YOU MAY OFFER WOULD BE GREAT! THANKS. *AK
FAILURE OF RACK AND PINION AND STEERING SHAFT ON 4-3-03; SAME PROBLEM OCCURRING ON 12-12-2003.*AK
WIRING HARNESS MALFUNCTIONED, CAUSING SRS SENSOR LIGHTS TO STAY ON.*AK *PH
THE CRUISE CONTROL WOULD NOT STAY SET AT DESIRED SPEED. THE VEHICLE KEPT ACCELERATING ALTHOUGH THE ACCELERATOR WAS NOT APPLIED. *AK WHEN THE CRUISE WAS AT 70 MPH, THE VEHICLE ON AN OCCASION WOULD CONTINUE TO ACCELERATE. *SC *JB
MANUFACTURER'S RECALL 03504 CONCERNING SEAT RECLINER BOLT: THIS VEHICLE IS A PART OF A RECALL, BUT THE DEALER REFUSES TO REPAIR THE PROBLEM. THE DEALER FOUND THAT THE RECLINER MECHANISM IS DAMAGED AND WANTS THE CONSUMER TO PAY FOR REPAIRING THE MECHANISM. CONSUMER FEELS THAT BECAUSE THE BOLT BREAKING IS THE REASON THAT THE MECHANISM IS DAMAGED IN THE FIRST PLACE, AND REFUSES TO PAY FOR REPAIRS. *AK
SEVERAL PROBLEMS WITH 1999 FORD EXPLORER EDDIE BAUER EDITION. *MR WHEN THE VEHICLE WAS TURNED RIGHT, THE WINDSHIELD WIPERS WOULD COME ON, THE RIGHT REAR TIRE HAD BLOWN, THERE WAS A WHINE NOISE, A LEAKING ON THE GARAGE FLOOR ALONG WITH A BURNING SMELL WHEN THE VEHICLE WAS SHUTOFF, IT WAS DISCOVERED THE FRONT AXLE SEAL NEEDED TO BE REPLACED. CHECK ENGINE LIGHT HAD COME ON AND THE HEAT GAUGE SHOWED HOT, THE DEALER DETERMINED IT WAS THE THERMOSTAT. THE ENGINE SURGED, THE LIGHT EMITTING THE DISPLAY HAD GONE OUT, THERE WAS A PROBLEM WITH THE RIGHT FRONT HUB ASSEMBLY/AXLE SEAL. *SCC *JB
WHEN MY 1999 FORD EXPLORER HAD APPROXIMATELY 60,000 MILES, IT WENT INTO THE REPAIR SHOP TO HAVE THE TRANSMISSION REPLACED. AT THAT TIME, I COMPLAINED THAT THERE WAS TRANSMISSION FLUID LEAKING NEAR THE RADIATOR. ABOUT 6 MONTHS LATER, WHEN THE VEHICLE HAD APPROXIMATELY 70,000 MILES, IT WENT BACK TO THE REPAIR SHOP FOR TRANSMISSION TROUBLES, AT WHICH TIME SEVERAL OF THE CLUTCHES IN THE TRANSMISSION HAD TO BE REPLACED. THE CAR WAS RELEASED FROM THE DEALER ON A FRIDAY NIGHT, BUT WAS RETURNED APPROXIMATELY 12 HOURS LATER DUE TO HESITATION OF THE VEHICLE WHEN DRIVING AND BECAUSE THE OVERDRIVE LIGHT WAS BLINKING OFF AND ON. APPROXIMATELY THREE WEEKS LATER THE CAR WENT BACK INTO THE SHOP, AGAIN FOR LEAKING TRANSMISSION FLUID NEAR THE RADIATOR. THE RADIATOR HAS HAD TO BE REPLACED DUE TO A CRACK WHERE A TRANSMISSION FLUID LINE CAME INTO CONTACT WITH THE RADIATOR. THERE SEEMS TO BE A PROBLEM WITH EVERY COMPONENT INVOLVED WITH THE TRANSMISSION ON THIS EXPLORER. *LA
SIDE VIEW MIRROR FILM IS WARPED CAUSING IT HARD TO SEE OUT OF SIDE VIEW MIRROR EQUIPMENT.*MR CONSUMER COULD NO LONGER USE THE SIDE VIEW MIRRORS. SHE HAD TO RESULT TO LOOKING BEHIND HER AND DIDN'T FEEL SAFE DOING THIS. ONE GUY SHE SPOKE WITH AT A FORD BODY SHOP HAD THE SAME PROBLEM WITH HIS EXPLORER. CONSUMER THOUGHT THE REPAIR WOULD BE APPROX. $200. DOLLARS BUT HE INFORMED HER IT WOULD BE MORE LIKE $250. DOLLARS. CONSUMER NOTED SHE WOULD PAY FOR THE REPAIRS BUT FEEL SHE SHOULDN'T HAVE TO BECAUSE THIS IS A SAFETY ISSUE. *PH
1999 FORD EXPLORER INVOLVED IN AN ACCIDENT.*MR THE CONSUMER STATED HE/SHE HEARD A NOISE FROM THE ENGINE PRIOR TO THE ACCIDENT AND ALSO THE AIR BAGS FAILED TO DEPLOY. *JB *NM
SATURDAY, NOV , 3:00 PM. DRIVER (17), WAS MAKING A LEFT TURN AT XXXXXX & XXXXXXXXXX (XXXXXXXXX) AND SUDDENLY LOST CONTROL OF 1999 FORD EXPLORER WHICH JUMPED CURB AND SLAMMED INTO A TREE. NO OTHER VEHICLES INVOLVED. APPARENT CAUSE: RIGHT REAR TIRE -- GOODYEAR WRANGLER HT -- SEEMED TO HAVE BLOWN TO PIECES. VEHICLE HAD TRAVELED APPROXIMATELY 2 MILES PRIOR TO INCIDENT ( FROM COLD START, SO NO SIGNIFICANT PRE-INCIDENT TRAVEL TIME). DRIVER HAD JUST STOPPED AT A RED LIGHT AND HAD TRAVELED LESS THAN 1/5 OF A MILE (EST) WHILE MAKING NORMAL LEFT TURN IN ROUTE HOME. POLICE AT SCENE ISSUED NO CITATION. DRIVER TAKEN TO E.R. AND RELEASED SUBSEQUENTLY. ONE WITNESS SAID TIRE WAS "ON FIRE." BOTH AIR BAGS DEPLOYED UPON IMPACT WITH TREE. PRIOR TO ACCIDENT, TIRES APPEARED IN GOOD SHAPE, LEFT- REAR COMPANION TIRE IS SAME AGE, MODEL AND MILEAGE AS RIGHT-REAR. LEFT REAR IS AVAILABLE FOR INSURANCE ADJUSTER INSPECTION. VEHICLE IS AT COLLISION CLINIC INC., ON XXXXXX XXXX IN MISSOURI CITY, TEXAS (SMALL SUB-DIVISION ADJACENT TO XXXXX XXXX). ALLSTATE INSURANCE COMPANY. TIRE WAS COMPLETELY WITHERED AFTER INCIDENT. NO PRECURSOR PROBLEMS WHATEVER WITH EITHER TIRES OR VEHICLE (OTHER THAN EARLIER RECALL WITH WHICH WE COMPLIED AND RECEIVED NEW TIRES). *LA , GEM
WHEN THE CONSUMER MADE A LEFT TURN, SMOKE STARTED TO COME FROM THE STEERING WHEEL. THE CONSUMER CONTINUED TO DRIVE TO HER DESTINATION. *AK FORD RECALLED TWO COMPONENTS IN THE STEERING COLUMN. *SCC *JB
SIDE AIR BAGS ARE ATTACHED TO THE BOTTOM REAR CENTER OF THE SEAT BACK. THIS PLACEMENT ALLOWS THE WIRES TO BE DAMAGED BY THE FEET OF THE REAR SEAT OCCUPANT SETTING A TROUBLE CODE AND DISABLEING THE AIR BAG SYSTEM ! I AM A MECHANIC AND FOUND THIS ON AN EXPLORER I WAS WORKING ON TODAY.*AK
CONSUMER HAD ALREADY FIXED RECALL 03V280000. ORIGINAL INVOICE WAS SENT TO THE MANUFACTURER IN MARCH 2003, BUT WAS STILL WAITING FOR THE REIMBURSEMENT. *AK
DEALERSHIP WILL NOT HONOR THE NHTSA RECALL NHTSA 03V280000. DEALER STATED THIS RECALL HAD NOTHING TO DO WITH THIS VEHICLE. CONSUMER HAD PROBLEMS WITH SUDDEN ACCELERATION.*AK
2 1/2 DAYS OUR CAR IS AT THE DEALERSHIP BECAUSE THEY COULD NOT FIND OUT WHAT WAS WRONG, SAID HEADS NEED TO BE REPLACED ALONG W/ THE #4 VALVE $350.00 FOR LABOR. $1600 TOTAL. A FEW MONTHS AGO WE HAD TO PUT A NEW RADIATOR ON THE EXPLORER $600.00, PURCHASED EXPLORER BRAND NEW ONLY HAS 60,000 MILES SUPPOSEDLY THE EXPLORER IS ONLY WORTH $6500.00 WE OWE $15000.00. THIS CAR IS USED ONLY TO GO TO AND FROM WORK, WE TOOK A 900 MILE TRIP TO SAN ANTONIO, TX (THAT IS ABOUT THE ONLY TRIP WE TOOK IN THIS EXPLORER, BESIDE VERY MINIMAL MILEAGE SMALL TRIPS. I THINK THIS EXPLORER IS A DEFECT. I AM ALSO UPSET THAT IS DOES NOT HAVE A "POWERTRAIN WARRANTY" TO COVER THESE DEFECTS THAT ARE BEYOND OUR CONTROL AND SEEM TO BE RIDICULOUS THAT WERE HAVING TO FIX THEM WHEN THIS VEHICLE IS ONLY A 1999 AND HAS 60,000 MILES. I WILL NEVER BUY ANOTHER FORD PRODUCT. I ALSO THINK THAT THESE EXPLORERS HAVE LOST THEIR VALUE DUE TO THE FIRESTONE RECALL. THEY ARE NOT SAFE AND IT APPEARS TO BE A PIECE OF JUNK. *LA
THE DOOR FAILED TO LOCK PROPERLY IF NOT MANUALLY PUSHED DOWN AND LOCKED. THE HATCHBACK DOOR WOULD POP OPEN IF NOT MANUALLY LOCKED. TOOK VEHICLE TO DEALERSHIP, AND MECHANIC WAS UNABLE TO RESOLVE THE PROBLEM.*AK
THE TRANSMISSION IN MY 1999 FORD EXPLORER XLS FAILED COMPLETELY WHILE DRIVING. THE TRANSMISSION HAD BEEN SLIPPING INTERMITTENTLY FOR A COUPLE OF WEEKS WHEN SHIFTING FROM FIRST INTO SECOND GEAR. I TOOK IT TO THE DEALER FOR SERVICE AND REPAIR. THE DEALER FLUSHED THE TRANSMISSION AND SAID TO DRIVE IT FOR A COUPLE OF DAYS. THE FLUSHING DID NOT WORK AND THREE DAYS LATER THE TRANSMISSION FAILED. THIS IS THE SECOND TIME THE TRANSMISSION HAS FAILED IN THIS VEHICLE. THE FIRST TRANSMISSION WAS REPLACED UNDER WARRANTY BUT THE DEALERSHIP WILL NOT PAY FOR THE REPLACEMENT OF THIS TRANSMISSION BECAUSE IT IS OVER THE MILEAGE LIMIT OF THE WARRANTY BY 4000 MILES. *LA
THE RADIO DISPLAY HAS GONE OUT ON MY 1999 FORD EXPLORER MACH STEREO SYSTEM. (IT'S BEEN OUT FOR ABOUT A YEAR.) THE RADIO STILL PLAYS BUT THE DISPLAY IS UNREADABLE. THIS IS A KNOWN ISSUE AND VERY COMMON PROBLEM THAT HAS BEEN REPORTED AT THE INTERNET NEWSGROUP REC.AUTOS.MAKERS.FORD.EXPLORER. FORD CLAIMS THE FIX IS REPLACING THE RADIO AT A COST OF $600. THE RADIO WORKS FINE EXCEPT FOR THE DISPLAY THEREFORE AN ENTIRE RADIO REPLACEMENT AT $600 IS NEEDLESS AND WASTEFUL. AS A KNOWN DEFECT, SHOULDN'T THIS BE COVERED ABOVE AND BEYOND THE WARRANTY PERIOD? *LA
FORD EXPLORER 1999 WITH 70,000 MILES HAS BURNING OF ANTI-FREEZE. WHEN BROUGHT TO DEALER NEED NEW LONG ENGINE BLOCK AND RADIATOR. THIS CAR HAS HAD ALL ROUTINE MAINTENANCE AND HAD COMPLETE TUNE UP, HOSES AND BELTS AND FLUIDS CHANGED AT RECOMMENDED INTERVALS INCLUDING 60,000 MILES. HAS NEVER OVERHEATED NOR BROKEN DOWN PRIOR TO THIS LEAK. WHEN ORIGINALLY BROUGHT TO DEALER, WAS TOLD PROBLEM WERE NEW HOSES WERE LEAKING. THIS "PROBLEM" WAS ADJUSTED BY MY MECHANIC AND IT STILL CONTINUED TO LEAK ANTIFREEZE. IN ADDITION, CAR WAS FINE UNTIL BROUGHT TO DEALER FOR RECALL WORK ON ON 10/1/03. ONCE TAKEN OUT OF SERVICE, THAT'S WHEN I NOTICED THE SMELL OF ANTIFREEZE. *LA
THE DRIVER AND PASSENGER SEAT BOLT FAILED. THIS CAUSED THE SEAT TO COLLAPSE INTO THE REAR SEATS. DEALER HAS BEEN CONTACTED. *AK WHEN GETTING IN AND OUT OF THE VEHICLE THE HANDLE THAT RECLINED THE SEAT BROKE. *TS *NLM
OWNER RECEIVED A RECALL NOTICE, AND TOOK THE VEHICLE TO DEALERSHIP. TO INSTALL BOLTS FOR THE RECLINING SEAT MECHANISM, WHICH WAS PART OF THE RECALL. HOWEVER, DEALER DECLINED TO DO REPAIRS BECAUSE VEHICLE WAS DIAGNOSED WITH A BROKEN SEAT FRAME. OWNER WAS TOLD HE WOULD HAVE TO PAY FOR BROKEN SEAT FRAME REPAIRS. *AK
DRIVER'S SEAT SUDDENLY RECLINED AND COULD NOT RETURN BACK TO THE UPRIGHT POSITION.*MR DEALER NOTIFIED. *CB
THE CONSUMER STATED THAT THE FRONT DOORS DO NOT UNLOCK FROM THE OUTSIDE OF THE VEHICLE. THE DEALERSHIP HAS BEEN CONTACTED. PLEASE PROVIDE DETAILS. *NLM
PASSENGER SIDE HIGH BACK SEAT BOLT RECLINER MECHANISM BROKE, WHICH CAUSED THE SEAT TO COLLAPSE. RECALL 03V281000 ON HIGH BACK SEAT, HOWEVER THE RECALL DID NOT INCLUDE THE PASSENGER SIDE. CONSUMER SAID " THE MANUFACTURER FELT ONE REPAIR WAS LIABLE". *AK *JB
WHILE DRIVING, THE PASSENGER SEAT RECLINED WITHOUT WARNING.*AK. THE CONSUMER STATED THE PASSENGER AND DRIVER SEATS MECHANISM WAS OF POOR QUALITY. FORD HAD A RECALL ON THE DRIVERS SEAT BUT NOT THE PASSENGER SEAT. *JB
WHILE TRAVELING AT 25 MPH, ANOTHER DRIVER MADE AN ILLEGAL PASS OF THE RIGHT SIDE AND CLIPPED THE FRONT PASSENGER SIDE OF THE CONSUMER;S VEHICLE, WHICH CAUSED HER TO LOOSE CONTROL OF THE VEHICLE AND SUBSEQUENTLY THE CONSUMER HIT THREE PARKED VEHICLE AND LANDED ON TOP OF THE FOURTH VEHICLE. THE SECOND ACCIDENT THE CONSUMER STATED A VEHICLE WAS COMING TOWARD HER, SO SHE SWERVED TO AVOID HITTING THE VEHICLE AND CRASHED IN A WOODEN POLE AT 25 MPH THE VEHICLE BOUNCED OFF THE POLE AND WENT BACK INTO POLE AND THE AIR BAGS DID NOT DEPLOY. THE CONSUMER SUFFERED INJURIES . *AK *JB *NLM
SEVERAL TIMES WHEN VEHICLE WAS TURNED ON THERE WAS A STREAM OF SMOKE THAT CAME UP FROM THE GEAR SHIFTER. ALSO, GEAR SHIFT INDICATOR WAS MISALIGNED. WHEN VEHICLE WAS IN REVERSE IT LOOKED LIKE IT WAS IN NEUTRAL, AND WHEN IS IN NEUTRAL IT LOOKED LIKE IT WAS IN DRIVE. *AK *NLM
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1999 Ford Explorer → · Every Explorer year → · How the figures are calculated →