Page 14 of 27 · complaints 651–700 of 1,348

1999 Ford Explorer complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1999 record →

Tires › Tread/Belt
Filed Feb 27, 2001FL

CONSUMER RECEIVED RECALL 00T005, HOWEVER THE LETTER WAS JUST RECEIVED DUE TO AN INCORRECT ADDRESS, CONSUMER WAS INVOLVED IN AN ACCIDENT WHERE THE FIRESTONE TIRE (NO SIZE) EXPERIENCED A BLOWOUT CAUSING VEHICLE TO ROLL, VEHICLE WAS A TOTAL LOSS. *SLC

Tires › Tread/Belt
Filed Feb 23, 2001CA

CONSUMER COULD HEAR A NOISE ON LEFT FRONT FIRESTONE WILDERNESS AT TIRE P255/70R16, TECHNICIAN FOUND TREAD SEPARATION AND OFFERED 4 NEW TIRES AT 50% CHARGE, HOWEVER CONSUMER HAD THEM REPLACED ELSEWHERE WITH A DIFFERENT BRAND, DOT# W2CU1PX398. *SLC

Engine and Engine Cooling › Engine › Gasoline
Filed Feb 22, 2001IL

WHEN TEMPERATURES ARE VERY LOW VEHICLE WILL NOT START. DEALER HAS BEEN CONTACTED, AND CANNOT DETERMINE WHAT PROBLEM IS. *AK

Tires › Tread/Belt
Filed Feb 22, 2001CA

CONSUMER HEARD NOISE FROM THE LEFT FRONT TIRE, VEHICLE WAS TAKEN TO DEALER AND MECHANIC FOUND TREAD SEPARATION, FIRESTONE OFFERED DISCOUNT, HOWEVER CONSUMER REPLACED TIRES WITH A DIFFERENT BRAND, TIRE SIZE P255/70R16, DOT W2CU1PX398. *SLC

Tires › Tread/Belt
Filed Feb 22, 2001TX

THE CONSUMER REQUESTED REIMBURSEMENT FOR RECALLED FIRESTONE WILDERNESS AT TIRES BUT HAS NOT RECEIVED REFUND YET (235/75/15 DOTVDHL 428-027477). NLM

Vehicle Speed Control › Accelerator Pedal
Filed Feb 20, 2001WV

INTERMITTENTLY ACCELERATOR PEDAL STICKS. PLEASE PROVIDE FURTHER DETAILS. *AK

Vehicle Speed Control › Accelerator Pedal
Filed Feb 20, 2001VA

MOST PROBLEMS HAVE SIMPLY BEEN A NUISANCE, ESPECIALLY ON TOP OF THE SIX RECALLS ON MY VEHICLE. INCLUDING 5 RECALLED TIRES WHICH TOOK TWO MONTHS TO REPLACE AND SHOWED SERIOUS SIGNS OF TREAD SEPARATION. HOWEVER, FOUR DAYS AGO WHILE DRIVING ON THE HIGHWAY, THE GAS PEDAL BECAME LODGED TO THE GROUND. I REACTED BY PUTTING MY FOOT UNDER THE PEDAL AND PULLING IT FORWARD. THE PEDAL THEN FELL OFF AND BECAME LODGED UNDER THE BRAKE PEDAL. I WAS LUCKY TO GET OFF THE ROAD SAFELY.*AK

Electrical System › Wiring › Fuses and Circuit Breakers
Filed Feb 16, 2001VA

WHILE SIGNALING FOR A LEFT LANE CHANGE SIGNAL DOES NOT WORK. BUT, CONSUMER CAN HEAR STATIC COMING FROM RADIO WHEN SIGNALING LEFT. *AK

Tires
Filed Feb 15, 2001WI

CONSUMER WAS HAVING PROBLEMS WITH FIRESTONE TIRES. HAD THEM REPLACED WITH GOODYEAR TIRES. CONTACTED DEALER, AND DEALER SAID JUST TO BRING TIRES IN.*AK

Tires › Tread/Belt
Filed Feb 12, 2001AR

CONSUMER REQUESTED REIMBURSEMENT FOR RECALLED TIRES BUT STILL HAS NOT RECIEVED REFUND (FIRESTONE WILDERNESS AT P235/75R15). NLM

Service Brakes, Hydraulic › Foundation Components › Disc › Pads
Filed Feb 11, 2001CT

REPORTS OF EARLY BRAKE REPALCEMENT (BETWEEN 15 & 25,000 MI) HAVE BEEN MADE TO ME, INCLUDING THOSE BY THE DEALER'S SERVICE CONSULTANT. DUE TO FORD'S POOR RECORD WITH THE TIRE RECALL NOTICE, I AM CONVINCE THAT INADEQUATE BRAKE PADS ARE INSTALLED DURING MANFUFACTURING TO SAVE MONEY. THUS PREMATURE WEAR & FAILURE RESULTS. I AM SENDING FORD A LETTER REQUESTING REIMBURSEMENT FOR A NON-WARRANTEABLE ITEM. *AK

TiresCrash2 injured
Filed Feb 8, 2001IL

ORIGINAL EQUIPMENT, FIRESTONE WILDERNESS AT TIRES, P225/75R16 SIZE DOT#: VNHL. LEFT FRONT TIRE BLEWOUT AT HIGHWAY SPEEDS OF 65MPH, CAUSING VEHICLE TO SWERVE OFF ROAD. LEFT REAR TIRE BLEWOUT, CAUSING VEHICLE TO FLIP FOUR TIMES, RESULTING IN 2 PEOPLE RECEIVING MINOR INJURIES. VEHICLE WAS TOTALLED.*AK *SLC

Suspension
Filed Feb 5, 2001AZ

IT ADMITS NOISE FROM FRONT RIGHT WHEEL BETWEEN 0-30 MPH. HAS NOT CONTACTED DEALER YET. *AK

Tires
Filed Feb 5, 2001KS

TIRES BEGAN TO VIBRATE SUDDENLY AT 65 MPH ONE DAY. NO VISUAL PROBLEMS, BUT THE BALANCE MACHINE CHECKED OK. PROBLEMS PERSISTED. BOUGHT OTHER TIRES AND WANT PAYMENT FOR THE COST.*AK (DOT NUMBER: WZHL TIRESIZE: 235/75/R1R)

Power Train › Manual Transmission
Filed Feb 2, 2001NY

ENGINE BEGAN TO RACE WHETHER THE CAR WAS WAITING FOR A LIGHT OR TRAVELING MAKING IT NECESSARY TO DEPRESS THE BRAKE PEDAL FORCEFULLY TO KEEP THE VEHICLE FROM SURGING AHEAD, WHILE WAITING AT A LIGHT THE CONSUMER HAD TO TURN THE VEHICLE OFF BECAUSE IT WAS RACING SO FORCEFULLY THE VEHICLE MAY HAVE HIT CROSSING PEDESTRIANS, THE OVERDRIVE INDICATOR WAS ILLUMINATED AND THE VEHICLE BEGAN SHIFTING ERRATICALLY, THE TRANSMISSION WAS REPLACED AND THE VEHICLE IS RACING AGAIN, POSSIBLY RELATED TO THE LINKAGES. NLM

Tires
Filed Feb 2, 2001CT

THE DRIVELINE OF THE VEHICLE VIBRATED AT 60-70 MPH, CONSUMER PUT ON 15" WHEELS AND NEW TIRES WHICH STOPPED SOME OF THE VIBRATION, THE CONSUMER BELIEVES SOME OF THE VIBRATION WAS CAUSED BY THE TIRES AND SOME IS CAUSED BY THE DRIVELINE (FIRESTONE WILDERNESS AP P-255-70R-16). NLM

Suspension › Front
Filed Jan 31, 2001NC

WHILE TRAVELING NOTICED THAT FRONT WHEEL MADE LOUD NOISE. DEALER HAS BEEN CONTACED. PLEASE PROVIDE FURTHER INFORMATION.*AK

Tires › Tread/Belt
Filed Jan 26, 2001KY

CONSUMER TOOK FIRESTONE WILDERNESS TIRES P235/75R15 DOT VDHL TO FIRESTONE DEALER WHO FILLED OUT THE RECALL (00T005) REFUND FORM FOR CONSUMER, HOWEVER CONSUMER HAS NOT RECEIVED ANY REIMBURSEMENT FOR FAULTY TIRES. *SLC

Air Bags › FrontalCrash
Filed Jan 22, 2001VA

VEHICLE INVOLVED IN A SIDE/REAR COLLISION, INCLUDING A ROLLOVER, AND BOTH AIR BAGS DID NOT DEPLOY. SPEED/IMPCAT WAS NOT DETERINED. DEALER/MANUFACTURER WERE NOT NOTIFIED AT THIS TIME.*AK

Tires
Filed Jan 19, 2001NJ

MY TIRES APPEARED AS IF CATS HAD SCRATCHED THEM. THE SIDEWALLS OF THE TIRES WERE PEELING OFF. I RETURNED THESE TIRES AND HAVE JUST BEEN INFORMED THESE WERE NOT THE TIRE IN QUESTION. I WAS INFORMED THAT I WOULD NOT GET ANY MONEY BACK. THE TIRES IN QUESTION WERE OBVIOUSLY DANGEROUS. I, ALSO, JUST HAD A SET OF TWINS AND WANT ONLY THE SAFEST FOR MY CHILDREN. DOES IT TAKE SOMEONE TO GET KILLED TO GET REINBURSEMENT? I DID THE RIGHT THING BY GETTING THOSE TIRES OFF OF MY VEHICLE. PLEASE RESPOND AS SOON AS POSSIBLE.*AK (DOT NUMBER: VNCUIPX518 TIRESIZE: 255-70-16)

Tires
Filed Jan 16, 2001AZ

THE TIRES HAVE BEEN REPLACED AS AN "OUT OF POCKET EXPENSE". THE REQUEST FOR REIMBURSEMENT WAS SENT 10/26/00. AS OF 1-16-01, BRIDGESTONE/FIRESTONE HAS NOT REFUNDED THE COST OF THE TIRES. NEITHER HAS THE COMPANY BEEN ABLE TO PROVIDE FURTHER INFORMATION RELATED TO WHEN THE REIMBURSEMENT WILL BE RENDERED. *AK (TIRESIZE: 235-75-15)( DOT NUMBER: TIRE SIZE: 235-75-15 )

Tires › Sidewall
Filed Jan 14, 2001CA

I DO HAVE THE WILDERNESS AT TIRES DESIGNATED WITH THE NUMBER P235/75R15. HOWEVER, I HAVE A DOT PLANT CODE OF W2, NOT VD. IN FIRESTONE'S VOLUNTARY RECALL, THEY ARE RECALLING THE WILDERNESS AT TIRES WITH THE VD DOT CODE ONLY. IN YOUR CUSTOMER ADVISORY DOCUMENT, YOU ARE GIVING A WARNING TO A WILDERNESS AT TIRES WITH A W2 DOT, ONLY THE SIZE ON THIS ONE ON YOUR DOCUMENT IS P235/7016. SO IT LOOKS LIKE TECHNICALLY, MY TIRES, THE WILDERNESS AT P235/75R15 WITH AT DOT OF W2 DO NOT QUALIFY FOR ANYTHING. BUT IN EVERYDAY REASONING, I DON'T SEE WHY MY TIRES ARE ANY LESS DANGEROUS AND SHOULD NOT BE OMITTED ON YOUR DOCUMENT. I DO CONTAIN A SET OF TIRES THAT CAME FROM A PLANT DESIGNATED W2 WHICH ALREADY HAS A PROBLEMATIC SET OF WILDERNESS AT TIRES. I DO CONTAIN A WILDERNESS TIRE SIZE OF A WILDERNESS AT THAT HAS BEEN DESIGNATED 'UNSAFE'. AFTER DOING SOME READING AND WATCHING SHOWS LIKE "DATELINE" ON MY OWN, I DON'T KNOW HOW YOU CAN GO TO ONE PLANT AND SAY 'THESE SET OF TIRES AT THIS SIZE ARE BAD BUT THESE SET OF TIRES WITH THE SAME SIZE AS THE TIRES THAT ARE BAD AT ANOTHER PLANT ARE ALRIGHT'. FIRESTONE SEEMS TO HAVE A QUALITY PROBLEM THAT AFFECTS ITS TIRES, PERIOD. I READ AN ARTICLE WRITTEN BY A GUY WHO HAS STUDIED THE FIRESTONE TIRES AND HE SAID THE CHEMICALS USED IN PRODUCING THE TIRES DON'T BOND WELL. THESE CHEMICALS WILL BE THE SAME IN EACH TIRE NO MATTER WHAT YOU LOOK AT. FIRESTONE CHOSE TO GET RID OF THE STEEL BELT AROUND THEIR TIRES WHICH MAKES TIRES MORE STURDY. AND WHO IS TO SAY THAT

Tires › Tread/Belt
Filed Jan 11, 2001NM

A CHUNK OF TREAD CAME OFF THE TIRE EXPOSING THE STEEL CORDS ON THE FRONT RIGHT WHEEL, CONSUMER IMMEDIATELY REPLACED ALL FOUR TIRES (FIRESTONE P235/75R15), CONSUMER REQUESTED REIMBURSEMENT BUT WAS DENIED BECAUSE THE TIRES WERE PURCHASED FROM A COMPETITOR PRIOR TO APR 9, 2000. NLM

Vehicle Speed Control › Accelerator Pedal
Filed Jan 10, 2001MA

WHILE DRIVING ABOUT 15 MPH TOUCHED GAS PEDAL AND VEHICLE ACCELERATED ON ITS OWN, AND PEDAL WENT TO FLOOR, WHERE CONSUMER PRESSED BRAKES PEDAL TO STOP, BUT DID NOT STOP UNTIL TURNED OFF IGNITION SWITCH. *AK THE VEHILCLE ACCELERATED ON ITS OWN THREE TIMES. *YH

Tires › Tread/BeltCrash
Filed Jan 10, 2001GA

WHILE DRIVING, CONSUMER HEARD A POPPING NOISE, SHE PULLED VEHICLE OVER AND FOUND THE RIGHT REAR TIRE HAD EXPERIENCED TREAD SEPARATION, WHICH ALSO CAUSED DAMAGE TO THE VEHICLE, CONSUMER FEELS FIRESTONE SHOULD BE RESPONSIBLE FOR THE TIRES AND DAMAGES TO VEHICLE. *SLC

Tires › Tread/Belt
Filed Jan 10, 2001MA

CONSUMERS VEHICLE WAS EQUIPPED WITH FAULTY FIRESTONE WILDERNESS AT TIRES, THE INFORMATION ON THE WEBSITE WAS INCORRECT IN STATING TO LOOK NEAR THE "F" IN FIRESTONE, THE WEBSITE NEVER SAID TO LOOK ON THE INSIDE OF THE TIRE THEREFOR CONSUMER CONTINUE TO DRIVE THE VEHICLE, UPON LATER INSPECTION THE CONSUMER DID HAVE RECALLED TIRES DOT CODE VDHL. NLK

Tires › Tread/Belt
Filed Jan 10, 2001CO

CONSUMER BELIEVES THE TIRE RECALL LETTER WAS POORLY WRIITEN IN GIVING CONSUMER ADEQUATE DIRECTIONS ON HOW TO IDENTIFY THE DEFECTIVE TIRES, CONSUMER LOOKED TWICE FOR THE LETTERS "VDHL" BUT WAS UNABLE TO FIND THEM, IT WASN'T UNTIL TIRES ROTATION , FIVE MONTHS LATER, THAT THE CONSUMER WAS INFORMED THAT HE INDEED HAD THE RECALLED TIRES. NLM

Seat Belts › Front › Buckle Assembly
Filed Jan 3, 2001MS

THERE IS A PROBLEM WITH THE SEATBELT LATCH. MY 9 YEAR OLD WAS PUTTING ON THE SEATBELT WHEN THE INTERNAL PARTS OF THE SEATBELT LATCH CAME OUT OF THE HOUSING. THE INTERNAL PARTS CAME OUT INTACT. IF I HAD BEEN IN AN ACCIDENT THE SEATBELT WOULD HAVE FAILED. THIS IS A SERIOUS SAFETY ISSUE AND FORD AND THEIR RESPECTIVE DEALERS FEEL IT ALSO IS A SERIOUS PROBLEM SINCE RATHER THAN FOCUSING ON ANYTHING ELSE, ALL THREE CALLS I RECIEVED, ONE FROM FORD MOTOR COMPANY AND TWO FROM RECOMENDED DEALERS ALL FOCUS ON THE SEATBELT. NO MENTION IS MADE OF THE OTHER PROBLEMS (UNTIL I BRING IT UP), BUT THEY WANT TO REPLACE THE SEATBELT IMMEDIATLY.*AK

Tires › Tread/Belt
Filed Jan 3, 2001DC

VEHICLE PUCHASED 10/27/99, AFTER VEHICLE WAS TAKEN TO ANOTHER DEALERSHIP TO CHECK A NOISE, OWNER WAS INFORMED THAT ALL FOUR TIRES WERE INCLUDED IN RECALL 00T-005, TIRES HAVE BEEN REPLACED. *CJ

Power Train › Automatic Transmission › Lever and Linkage › Column Shift2 injured
Filed Dec 31, 2000WA

THIS EXPLORER IS EQUIPPED WITH AWD SYSTEM. DURING THE INCIDENT THE VEHICLE SPUN OUT ON ICE BUT THE 4WD DID NOT ENGAGE, SO THE FRONT WHEELS HAD NO TRUCTION. DUE TO THIS I COULD NOT REGAIN CONTROL BEFORE THE VEHICKLE SMASHED IN TI THE BERRIER AND FLIPPED OVER AND ROLLED 180 DEGRIES. THE VEHICLE IS A TOTAL LOSS.*AK

Tires › Tread/Belt
Filed Dec 27, 2000NY

FIRESTONE, WILDERNESS, P235/70R16, DOT- VN, ORIGINAL EQUIPMENT WITH 23198 MILES; LEFT REAR TREAD SEPARATION IN COLD WEATHER. *AK TIRES ARE NOT PART OF RECALL. *SLC

Tires › Tread/Belt
Filed Dec 26, 2000MS

WHILE DRIVING, STARTED TO SLOW DOWN TO EXIT AND RIGHT REAR TIRE BLEWOUT. VEHICLE STARTED TO VIBRATE. PULLED OVER AND STOPPED TO CHECK TIRES, RIGHT REAR TIRE HAD LOST PART OFIT'S SIDEWALL AND TREAD HAD SEPARATED. REPLACED TIRE WITH A SPARE. STILL HAS ORIGINAL TIRE. FIRESTONE, WILDERNESS HT, P225/70R15 WITH 22,000 MILES.*AK *SLC

Power Train › Axle Assembly
Filed Dec 26, 2000MD

THERES A NOISE COMING FROM FRONT DRIVER SIDE, IF YOU LOODK UNDER THE VEHICLE YOU CAN SEE WHERE THE AXLE AND TRANSMISSION HAVE BEEN RUBBING TOGETHER. ONCE THE VEHICLE IS WARMED UP THE NOISE SEEMS TO GO AWAY I SPOKE WITH ANOTHER EXPLORER OWNER WHO SAID HE IS HAVING THE SAME PROBLEM. WHEN TAKEN TO THE SHOP, THEY CAN'T SEEM TO FIND THE PROBLEM. *AK

Tires › Tread/Belt
Filed Dec 18, 2000GA

FIRESTONE WILDERNESS AT TIRE P235/75R15 DOT W2HL1PY229 EXPERIENCED BLOWOUT, CONSUMER STATES THERE WAS A LOUD ROARING NOISE AND VEHICLE WAS VERY HARD TO STEER, TIRES WERE NOT PART OF RECALL AND CONSUMER IS REQUESTING REIMBURSEMENT, CONSUMER STATES THERE WAS PROPERTY DAMAGE. *SLC

Tires › Tread/Belt
Filed Dec 18, 2000FL

CONSUMER REPLACED FIRESTONE WILDERNESS AT TIRES PRIOR TO RECALL 00T005, HOWEVER THE CONSUMER RECEIVED THE RECALL LETTER AND IS NOW REQUESTING REIMBURSEMENT. *SLC

Tires › Sidewall
Filed Dec 14, 2000AR

FIRESTONE WILDERNESS AT TIRE (P235 75 R15) EXPERIENCED SIDEWALL BLOWOUT. *SLC

Tires › Tread/Belt
Filed Dec 14, 2000FL

CONSUMERS TIRES ARE NOT INCLUDED IN RECALL 00T-005 ALTHOUGH THE TIRES ARE VISIBILY COMING APART AND THE TREADS ARE SEPARATING, CONSUMER REQUEST THAT FIRESTONE REPLACE TIRES. NLM

Air Bags › On-off Switch Assembly
Filed Dec 14, 2000SD

CONSUMER RECIEVED AUTHORIZATION TO HAVE INSTALLATION OF AIR BAG ON-OFF SWITCHES FOR THE DRIVERS AND PASSENGER SIDE AIRBAGS, FORD DENIED REQUEST AND NOW CONSUMER WANTS AIR BAG DISCONNECTED. NLM

Electrical System
Filed Dec 13, 2000VA

WHILE MERGING VEHICLE DID NOT RESPOND TO ACCELERATION. TRAVELING ABOUT 35 MPH VEHICLE EXIBITED A SLUGGISH ACCELERATION, AND THEN A SOUND THAT RESEMBLED A STICK SHIFT NOT CHANGING GEARS. PULLED OFF ROAD, TURNED OFF VEHICLE, AND RESTARTED AND PROCEEDED HOME. DROVE TO DEALER FOLLOWING DAY, AND DEALER SAID VEHICLE WAS SAFE TO DRIVE. HAS NOT SHUT OFF, BUT ONE TIME. HOWEVER, HAS SHOWN ACCELERATION PROBLEMS. RECALLS # 00V72000/ ELECTRONIC PROBLEMS99V062001/ CRUISE CONTROL CABLE FAILURE. *AK

Engine and Engine Cooling › Engine › Gasoline
Filed Dec 12, 2000AL

AT RANDOM TIMES ENGINE WILL NOT MAINTAIN IDLE SPEED WITHOUT PRESSURE ON ACCELERATOR. CONDITION CONTINUES FROM LESS THAN AN HOUR TO OVER A NUMBER OF DAYS. *AK

Tires › Tread/Belt
Filed Dec 12, 2000ME

CONSUMER REPLACED FIRESTONE WILDERNESS AT TIRES DUE TO RECALL, HOWEVER IS STILL WAITING FOR REIMBURSEMENT. *SLC

Tires
Filed Dec 9, 2000MI

THESE TIRES STARTED, THE SAME TYPE OF CRACKING AS DID THE 15"TIRES. WE WENT TO THE FORD DEALER AND TO A FIRESTONE DEALER, THE ONLY THING THEY KEPT TELLING US WAS THAT THE CRACKING WAS NORMAL.AND THAT THERE WASN'T ANYTHING THEY COULD DO , BECAUSE THEY WERE NOT THE TIRES BEING RECALLED. I TRAVEL @ 200 MILES A DAY, AND WE ALSO HAVE A, NOW 10 MO. OLD GRANDCHILD. WE PURCHASED SOME GOODYEAR TIRES FOR THE SAFEFTY OF OUR FAMILY AND FOT PEACE OF MIND. WE KEPT A CLOSE WATCH ON THE TIRES, AND THE CRACKS WHERE INCREASING IN SIZE. WE VIDEO TAPED THE TIRES AND HAVE IN ON TAPE. WE FEEL THAT FIRESTONE/ FORD, SHOULD REIMBURSE US FOR THE PRORATION OF THE PURCHASE OF THE NEW TIRES. AND WE FEEL THAT, NHTSA, SHOULD INVESTIGATE AND EXAMINE AND IF NEED BE RECALL THESE OTHER TIRES. THANK YOU, FEEL FREE TO CONTACT US, AND VEIW THE VIDEO TAPE. FRANK BOSZE E. *AK (DOT NUMBER: VNCU 1PX TIRESIZE: 255/70R/16)

Vehicle Speed Control
Filed Dec 6, 2000MI

THROTTLE STICKS, HAS BEEN REPAIRED, AS WELL AS SPEED CONTROL RECALL COMPLETED/NO CRASH

Tires › Tread/Belt
Filed Dec 4, 2000VA

FIRESTONE WILDERNESS AT TIRES (P255/70R16) EXPERIENCED CRACKING BETWEEN THE TREAD, THE CONSUMER IS REQUESTING REIMBURSEMENT EVEN THOUGH THEY ARE NOT INCLUDED IN THE RECALL. *SLC

Tires
Filed Dec 4, 2000NC

CONSUMER REPLACED FIRESTONE WILDERNESS AT TIRES (P235/75R15) DOT# W2HL DUE TO SAFETY CONCERNS REGARDING THE TIRES, CONSUMER IS REQUESTING REIMBURSEMENT. *SLC

Tires › Tread/Belt
Filed Dec 1, 2000NY

WASHING RIMS OF VEHICLE & NOTICED THAT TIRES HAD CRACKS LOCATED WHERE TREAD MEETS SIDEWALL. CRACKS ARE ON ALL 4 TIRES. TOOK TO FIRESTONE RETAILER & HAD TIRES CHECKED THOROUGHLY. MECHANIC INDICATED TO GO TO ANOTHER FIRESTONE RETAILER. HAD NO MORE TIRES. WENT TO FORD & NO TIRES THERE FOR EXCHANGE. WENT TO ANOTHER TIRE RETAILER & INFORMED BY MECHANIC ALL THE TIRES ARE NORMAL. FIRESTONE, WILDERNESS AT, P265/70R17 WITH 15,000 MILES.*AK

Suspension › Front
Filed Nov 30, 2000WI

I SAW THE RECALL ON EARLIER VEHICLES, BUT THE FORD DLR ON THIS REQUEST REPLACED THE FRONT END SUSPENSION ON MY TRUCK AFTER CLAIMING THEY HAD SEEN A LOT OF PROBLEMS LIKE THIS AND FORD CALLED IT AN "ENGINEERING FLAW". I AM HOPING THE NHTSA WILL REVIEW THIS PROBLEM AND EXPAND IT'S RECALL.

Air Bags › FrontalCrash
Filed Nov 27, 2000NJ

ON 11/24/00 I HIT A DEER GOING 45-50 MPH. MY AIR BAGS DID NOT DEPLOY AND THE DRIVER AND PASSENGER SEAT BELTS DID NOT LOCK. THE FRONT FENDER OF MY TRUCK IS CRACKED. THE LICENSE PLATE FLEW 100 HUNDRED FEET AS DID THE DEER. WINNER FORD SAID THAT THE IMPACT MAY NOT HAVE BEEN ENOUGH TO LOCK THE SEAT BELTS OR CAUSE THE AIR BAGS TO INFLATE. THIS WAS SAID WITHOUT LOOKING AT THE TRUCK. ON 11/26/00 I WAS BRINGING THE TRUCK TO WINNER FORD, THE TRUCK THEN SHUT OFF WHILE I WAS DRIVING IT. THE KEY WAS STILL IN THE IGNITION AND THE ENGINE WAS TURNING OVER AS IF IT WAS STILL ON. ON CLOSER INSPECTION IT WAS SEEN THAT YOU COULD SEE THE METAL BEHIND THE PLASTIC CASING. THERE WAS A GAP OF A 1/4 INCH OR MORE. THE TRUCK SHUT OFF 3 MORE TIMES ON MY WAY HOME. I HAVE ALREADY HAD THE ELECTRIC MODUAL CHANGED. THE FIRST TIME I WENT THEY TOLD ME IT HAD BEEN DONE, BUT IT WAS NOT. SO I HAD TO TAKE IT BACK A SECOND TIME AFTER MY WIPERS WERE MALFUNCTIONING. *AK

Tires
Filed Nov 22, 2000CA

THE LEFT SIDE FRONT TIRE HAVE BEEN REPLACED 3 TIMES DUE TO EXCESSIVE WEAR, THE RIGHT SIDE FRONT TIRE HAS BEEN REPLACED ONCE DUE TO EXCESSIVE WEAR, THE VEHICLE HAS BEEN ALIGNED MANY TIMES TO CORRECT THE PROBLEM, HOWEVER THE TIRES STILL CONTINUE THE WEAR PATTERN, NO NAME OR SIZE OF TIRE WAS GIVEN, THE PROBLEM COULD BE THE TIRES OR THE SUSPENSION. *SLC

Tires › Tread/Belt
Filed Nov 21, 2000WI

THE FIRESTONE TIRES ON THIS VEHICLE ARE INCLUDED IN RECALL 00T-005, HOWEVER THE CONSUMER IS STILL ON A WAITING LIST FOR REPLACEMENT TIRES, ONE OF THE TIRES CRACKED AND WAS REPLACED WITH THE SPARE TIRE. *SLC

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 1999 Ford Explorer → · Every Explorer year → · How the figures are calculated →