THE TIRES ON MY FORD EXPLORER ARE NOT ON THE SAFETY RECALL LIST. HOWEVER, I HAD THEM INSPECTED BY A TIRE SHOP AND THEY RECOMMENDED THAT THEY BE IMMEDIATELY REPLACED. THERE IS A CONTINIUOS CRACK ALONG THE TREAD LINE OF ALL FOUR TIRES. EVEN THOUGH THESE TIRES WERE PROBABLY NOT PRODUCED IN THE PLANT EFFECTED BY THE RECALL I FEEL THAT THEY ARE UNSAFE TO DRIVE. THE TIRES DO HAVE 43,000 MILES ON THEM AND WERE KEPT AT THE FORD RECOMMENDED PRESSURE OF 26PSI. I AM AFRAID THAT OTHER CONSUMERS WILL LOOK AT THE SERIAL NUMBERS ON THEIR OWN TIRES AND NOT TAKE THEM IN TO BE CHECKED, BECAUSE THEY ARE NOT THE ONES LISTED IN THE RECALL. ALSO, SOME PEOPLE MAY NOT BE FINANCIALLY ABLE TO AFFORD REPLACEMENT TIRES. THEREFORE, I FEEL THE NHTSA SHOULD CONSIDERED INVESTIGATING WETHER WILDERNESS AT TIRES FROM OTHER FIRESTONE PLANTS SHOULD BE RECALLED. I HAVE SAVED THE OLD TIRES IN CASE THEY ARE RECALLED AT A LATER TIME. IF THERE IS ANYWHERE I CAN SEND THEM TO BE TESTED PLEASE FEEL FREE TO CONTACT ME. SINCERELY, DAWN M. SMITH( DOT NUMBER: W2HL TIRE SIZE: P23575R505 )
1998 Ford Explorer complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1998 record →
PE00020; TIRE TREAD SEPARATION. ALL FOURS TIRE HAVE CRACKS ALL THE WAY AROUND THE SIDEWALL. TIRE SIZE P23575R15, DOT # W2HLIPY228. ORIGINAL TIRE EQUIPMENT WITH 38,000 MILES. OWNER REPLACED ALL FOUR TIRES WITH MICHELIN TIRES. *AK
CONSUMER HAD INSPECTED THE SET OF TIRED ON THE VEHICLE AND HAD SEEN LINE AROUND THE TREAD. FIRESTONE WILDERNESS P235/75 R15 BUT MADE IN CANADA. *AK
AFTER HEARING INFORMATION ABOUT THE TREAD SEPARATION CONSUMER DECIDED TO INSPECT TIRES. FOUND OUT THAT TIRES HAD CRACKS AND TREAD SEPARATION. FIRESTONE, WILDERNESS, P235/75 R15, DOT VN. *AK
CONSUMER HAS A 1998 FORD EXPLORER THAT HAS CRACKS AROUND THE 2 BACK TIRES WERE THE TREAD STARTED TO SEPARATE. A FIRESTONE CENTER SAID IT WAS NOTHING THEY COULD DO EXCEPT REPLACE THEM AT THE CONSUMER'S COST. APPROXIMATE 33,850. TIRE SIZE P235/75R15, DOT#W2HL1DT. TIRES MAKE A LOUD NOISE.*AK ALSO, THE CUSTOMER HAD ONE NEW TIRE ON FRONT BLOW OUT. *YH
ORIGINAL EQUIPMENT ON A 1998 , FORD, EXPLORER, P255/70R16 SIZE. TREAD ON ALL FOUR TIRES HAD STARTED TO CRACK ALL THE WAY AROUND.*AK THE ENTIRE CIRCUMFERENCE OF ALL FOUR TIRES HAS CRACKS. *YH
REAR PASSENGER FIRESTONE WILDERNESS AT TIRE P235/75R15 EXPERIENCED TREAD SEPARATION, CAUSING DAMAGE TO VEHICLE, DOT VDHL. *SLC
TREAD SEPARATED - TIRE IS ONE OF THE RECALLED TIRES; TIRE WENT FLAT GRADUALLY WHICH AVOIDED A SERIOUS ACCIDENT. DAUGHTER WAS TRAVELLING WITH ME AND BOTH SHE AND I COULD HAVE BEEN KILLED OR INJURED. I HAD TRIED TO GET REPLACEMENT TIRES BUT WAS ONLY PUT ON THE WAITING LIST. CALLS TO FORD AFTER THE INCIDENT DID NOT GET ANY ACTION. HELP!!!!!!!( DOT NUMBER: TIRE SIZE: 235R7515 )
TIRE ON DRIVERS REAR FAILED, TREAD SEPARATED COMPLETELY WHILE TRAVELING ON I-10 FREEWAY AT 75 MPH (SPEED LIMIT), CAUSING FORD EXPLORER TO ROLL SEVERAL TIMES. NO FATALITIES OCCURRED, DRIVER ONLY ONE IN VEHICLE, SEAT BELT PROBABLY SAVED LIFE, MULTIPLE CONTUSIONS AND STILL OFF WORK CONTINUING MEDICAL TREATMENT AND FURTHER TESTS. I DO HAVE PICTURES ON DISK THAT WERE TAKEN OF THE TIRE AND TREAD AND OF THE VEHICLE. THE ACTUAL TIRE AND TREAD HAVE BEEN SECURED.( DOT NUMBER: VDHL1PY477 TIRE SIZE: P235/75R15 )
OUR EXPLORER WAS IN THE DEALERSHIP'S SHOP TO FIX A TRANSMISSION FAILURE. WHILE IN, I ASKED THEM TO LOOK AT A VIBRATION IN THE STEERING WHEEL THAT INTENSIFIED WHILE BRAKING. THE RESPONSE ON THE WORK ORDER FOR A VEHICLE THAT HAD JUST 17,000 MILES ON IT, "TIRES HAVE RIB WEAR" AND "POOR QUALITY TIRES CAUSING VIBRATION". AT THE TIME FORD NOR FIRESTONE WOULD REPLACE THE TIRES DESPITE THE FACT THAT THEIR OWN PERSONNEL NOTED THAT THE ARE POOR QUALITY TIRES. NOW, WITH ALL OF THE TALK OF UNSAFE FIRESTONE TIRES, I AM VERY CONCERNED THAT THE WILDERNESS HT TIRES ARE NOT INCLUDED IN THE RECALL. I AM VERY CONCERNED THAT THE NHTSA IS NOT LOOKING AT ALL POSSIBLE POOR QUALITY TIRES AND DEMANDING THAT FIRESTONE REPLACE THESE TIRES AS WELL. YOUR ASSISTANCE IN BRINGING THE ISSUE OF THE WILDERNESS HT TIRES OUT WILL BE GREATLY APPRECIATED. BY THE WAY, THE TIRES ARE BULGING AND NOT WEARING WELL AT THIS TIME.( DOT NUMBER: W2UU TIRE SIZE: P235R15 )
SIDEWALL FAILURE/PARTIAL SEPARATION - R&R KIT NECESSARY TO BRING VEHICLE INTO ALIGNMENT SPECIFICATIONS( DOT NUMBER: W2UU TIRE SIZE: P226/70R15 )
THIS TIRE WENT FLAT WHILE THE VEHICLE WAS PARKED AFTER A 70 MILE DRIVE AT HIGHWAY SPEEDS IN 90 DEGREE WEATHER. WHEN TAKEN TO A LOCAL TIRE REPAIR SHOP THE NEXT DAY, THE DIAGNOSIS WAS THE TREAD HAD SEPARATED. THIS PARTICULAR DOT CODE IS NOT INCLUDED IN THE RECALL. HOWEVER, I THOUGHT IT IMPORTANT TO LET YOU KNOW THAT TIRES OTHER THAN THE DOT VDHL ARE EXPERIENCING TREAD SEPARATION. I HAVE REPLACED ALL FOUR OF THE FIRESTONE TIRES WITH ANOTHER BRAND AT MY OWN EXPENSE. THIS IS TOO IMPORTANT TO RISK MY FAMILY'S SAFETY!( DOT NUMBER: VNHL TIRE SIZE: P235/75R15 )
TIRE BLOW OUT WIFE & SON IN CAR AAA CHANGED TIRE ON 3/31( DOT NUMBER: PY367 TIRE SIZE: P235/75R15 )
FRONT SHOULDER BELT TIGHTENED UP SO MUCH THAT IT PINNED CONSUMER WHEN DRIVING ON ROUGH SURFACES. CONSUMER LIVED WERE THERE WERE MAJORITY OF ROUGH ROADS. DEALER SAID THERE WERE NO PROBLEM WITH SEAT BELT, IT WAS DOING WHAT IT WAS SUPPOSE TO DO. *AK
PE00 020; CONSUMER WAS TRAVELING ON HIGHWAY AND STOPPED AT A SERVICE STATION BECAUSE SHE NOTICED THAT THE TREAD WAS STARTING TO SEPARTE . THREE TIRES OUT FOUR WERE SEPARATING. SHE TOOK VEHICLE TO FIRESTONE, AND THERE WERE NO REPLACEMENT TIRES.*AK FIRESTONE DEALER NOTICES TREAD SEPARATION DEVELOPING BUT DID NOT REPLACE IT. TIRES WERE NOT ON RECALL. *YH
FIRESTONE WILDERNESS/AT, P25570R16 ON THIS FORD EXPLORER 1998. TIRES ARE SHOWING SIGNS OF STRESS CRACKS THROUGH THE TREAD PATTERN AT THE FRONT OF EACH TREAD. FIRESTONE HAS BEEN CONTACTED.*AK FIRESTONE WILDERNESS AT P255/70/R16 *MW
REAR SEATS, 2 DOOR MODEL DOES NOT LOCK IN PLACE. ANYONE EXITING THE VEHICLE IS VURTUALLY EJECTED OUT OF THE CAR. ENTERING THE CAR THE PERSON COULD BE ON THE FLOOR IF THEY USE THE SEAT FOR LEVERAGE.I NOTIFIED FORD IN THE BEGINNING BUT GOT NO RESPONSE.*AK
HOLES APPEARED IN THE TIRES FOR NO APPARENT REASON. ONCE IT HAPPED WHIL WE WERE DRIVING AND THE OTHER TIME WE PARKED THE CAR AND WERE SITTING OUTSIDE AND SUDDENLY WE NOTICED THAT THE TIRE WAS GONG FLAT. WE EXAMINED IT AND INFLATED IT AND FOUND NOT SCREWS, OR SHARP OBJECTS THAT MIGHT HAVE CAUSED IT. THE HOLES JUST APPEAR ON THE TREAD FOR NO APPARENT REASON. WE FEEL THE TIRES ARE DEFECTIVE EVEN THOGUH THEY WERE NOT THE ONES MADE AT THE DECATUR PLANT, PLUS IT'S ALREADY IN THE NEWS THAT A LOT OF THE WILDERNESS TIRES WERE MISLABELED. AS A CONSUMER WE DO NOT TRUST FIRESTONE TIRES, THEIR PRODUCTS ARE CHEAPLY MADE AND NOT SAFE. THE COMPANY DOES NOT RESPOND TO OUR CONCERNS AND MOST OF THE TIME THEY GIVE US THE RUNAROUND. *AK( DOT NUMBER: TIRE SIZE: LX )
TIRE DEVELOPED SPLITS AND CRACKS IN THE SIDEWALL. I HAVE PICTURES OF THE PROBLEM AVAILABLE. WENT TO A FIRESTONE DEALER TO SEE IF IT WAS ONE OF THE TIRES BEING RECALLED AND IT WAS NOT. THE GENTLEMAN AT FIRESTONE SAID IT LOOKED LIKE SOMEONE HAD CUT MY TIRES, I DIDN'T AGREE. HE ALSO SAID I HAD RUN INTO SOMETHING, TIHS IS NOT THE CASE AS I AM THE ONLY DRIVER OF THIS VEHICLE. IMEDIATELY REPLACED ALL FOUR TIRES AS I DID NOT WANT FIRESTONE TIRES ON MY VEHICLE ANY LONGER. IF I HAD NOT BEEN ALERTED TO THIS PROBLEM BY THE NEWS AND CHECKED MY TIRES I FEEL THIS TIRE WOULD HAVE EVENTUALLY BLOWN OUT. PLEASE CONTACT ME IF YOU WOULD LIKE THE PICTURES OR ANY OTHER INFORMATION. *AK( DOT NUMBER: TIRE SIZE: P235 75R15 )
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK( DOT NUMBER: W2 TIRE SIZE: P235/70R16 )
GEAR SHIFT KNOB PULLS OFF INTO YOUR HAND AS YOU ARE SHIFTING, THIS IS A DANGER ESPECIALLY WHEN YOU ARE MAKING TURNS AND HAVING TO ACCELERATE FAST. *AK
I WANTED TO ADVISE YOU THAT I OWN THE CAPTIONED VEHICLE AND HAVE JUST INSPECTED MY TIRES. I FOUND A CRACKING AROUND THE OUTSIDE TOP EDGE OF ALL 4 TIRES, WHERE THE LUGS MEET THE SIDEWALL. I KNOW THAT THESE TIRES ARE NOT CURRENTLY BEING RECALLED BUT PLEASE ADD MY COMPLAINT TO ANY APPLICABLE LIST. I AM A STATE OF VERMONT LICENCED AUTO DAMAGE ADJUSTER BY TRADE AND HAVE SOME EXPERIANCE IN LOOKING FOR TIRE DEFFECTS. THESE TIRES CERTAINLY APPEAR TO HAVE DEVELOPED THE PROBLEM DISCRIBED IN REPORTS THAT I HAVE READ, EVEN THOUGH I REALIZE THAT THEY ARE NOT THE SIZE THAT ARE RECALLED. I AM CHANGING THE TIRES AT MY OWN EXPENSE AND WILL SAVE THEM. I WOULD ALSO BE HAPPY TO FORWARD PHOTOS OR HELP IN ANY WAY. FEEL FREE TO CONTACT ME.( DOT NUMBER: TIRE SIZE: 255/70/R16 )
TIRE WORN IN THE INSIDE, IN PATCHES ALL AROUND. SECOND LAYER OF RUBBER WAS SHOWING.( DOT NUMBER: VN TIRE SIZE: P235/75R15 )
HAD THE TIRES CHECKED BY FIRESTONE FRIDAY. AT 7:30 PM SAT WE WERE STOPED ON I-95 FOR APROX. 30 MIN. DUE TO MUCK FIRES. TIRES COOL, ROAD COOL. 8PM AT 70 MPH RIGHT REAR TIRE SEPERATED. NO DAMAGE TO OCCUPANTS OR VEHICLE. I STILL HAVE THE TIRE, IT IS A "POSTE( DOT NUMBER: VNHL TIRE SIZE: P235/75R15 )
THE RUBBER AT THE BASE OF THE FRONT TIRES TREAD IS CRACKING 360 DEGREES AROUND THE TIRE. THE FIRESTONE DEALER SAID THEY NEEDED TO COME OFF THE VEHICLE. ONCE OFF, HE SAID THE TREAD WAS NOT SEPARATING SO HE COULD NOT GIVE ME AN ADJUSTMENT FOR THE TIRES. I STILL REPLACED ALL FIVE TIRES (THE OTHER THREE TIRES HAD LESS THAN 16000 MILES) WITH NEW BRIDGESTONE TIRES AND HAVE THE OLD TIRES IN MY GARAGE. I COULD NOT SEE RIDING ON THE FIRESTONE TIRES AND SEE IF THE TREAD BEGAN TO SEPARATE.( DOT NUMBER: TIRE SIZE: P25570R16 )
VEHICLE OCCASIONALLY LOSES POWER OR STALLS SEVERAL SECONDS AFTER NORMAL ACCELERATION FROM A FULL STOP. PROBLEM OCCURS MOST FREQENTLY AT INTERSECTIONS WHEN MAKING A LEFT TURN. DEALERSHIP IS AWARE OF THE PROBLEM. *YH
PE00 020; CONSUMER HAD THE TIRE CHANGED AT THE FIRESTONE STATION, AND FRONT TIRE TREAD BEGAN TO SEPARTE. OTHER THREE TIRES WERE SHOWING STRESS LINES AROUND THE SIDEWALL. TIRES ARE FIRESTONE WILDERNESS#AT P2557016. *AK FIRESTONE WILDERNESS AT P255/70/R16 *MW
CONSUMER HAS A 1998 FORD EXPLORER WITH ORGINGAL TIRES, SIZE P235/75R15. THERE IS A PROBLEM WITH ALL 4 TIRES. RIGHT REAR TIRE HAS MAJOR CRACKING ALL THE WAY AROUND. DEALER SAID THE TIRE WASN'T INCLUDED IN RECALL. TIRES SIZE P235/75R15.*AK FIRESTONE WILDERNESS AT P235/75/R15 *MW
VEHICLE WAS TAKEN TO A FIRESTONE DEALERSHIP WHO HAD FOUND CRACKS ON THE SIDE OF THE TIRE, AND ALSO INSIDE THE TREAD. RUBBER HAD JUST BEGAN TO START PEELING. DEALERSHIP WOULD ONLY PRORATE THE TIRES AND REPLACE IT AFTER 3-5 WEEKS DUE TO NONE WERE IN STOCK. TIRE IS A P255/70R16 FIRESTONE WILDERNESS AT. THE APPROXIMATE TIRE MILEAGE IS 22000. TIRES WERE THE ORIGINAL TIRES PURCHASED WITH VEHICLE. VEHICLE IS A 1998 FORD TRUCK EXPLORER.*AK
PE00020, 1998; FORD, EXPLORER, TIRE 25570R16, DOT W2CU1PX168; ALL FOUR TIRES HAD STRESS CRACKS ALONG THE INNER PART OF THE TREAD. TOOK OFF THE TIRES. *AK ALL FOUR TIRES WERE REPLACED. *YH
I HAVE A WILDERNESS AT TIRE WHICH WAS MANUFACTURED AT THE CANADIAN FIRESTONE FACTORY. I DONT RECALL THE DOT NUMBER BUT I HAD FOUND THAT IT WAS A CANADIAN TIRE. I INSPECTED THE TIRES AFTER THE RECALL WAS ANNOUNCED AND FOUND THAT THE RIGHT REAR TIRE HAD A VISIBLE CRACK WHICH WENT AROUND THE ENTIRE CIRCUMFERENCE OF THE TIRE. THE CRACK WAS ON THE TIRE AT THE POINT THAT THE TREAD MEETS THE SIDEWALL. THE CRACK WAS ON THE SIDE OF THE TIRE WHICH HAD THE RAISED WHITE LETTERS. AFTER REMOVING THE TIRE, I SAW NO CRACK ON THE INSIDE SURFACE. ANYWAY, I HAVE REPLACED THE TIRES AND STILL HAVE THE OLD ONES. IF THIS TIRE MAY BE OF ANY USE TO YOU IN YOUR INVESTIGATION, YOU ARE WELCOME TO HAVE IT. *AK( DOT NUMBER: TIRE SIZE: 23575R15 )
CRACKS AT TREAD CAP( DOT NUMBER: VN TIRE SIZE: 15 )
I HAVE A WILDERNESS AT TIRE WHICH WAS MANUFACTURED AT THE CANADIAN FIRESTONE FACTORY. I DONT RECALL THE DOT NUMBER BUT I HAD FOUND THAT IT WAS A CANADIAN TIRE. I INSPECTED THE TIRES AFTER THE RECALL WAS ANNOUNCED AND FOUND THAT THE RIGHT REAR TIRE HAD A VISIBLE CRACK WHICH WENT AROUND THE ENTIRE CIRCUMFERENCE OF THE TIRE. THE CRACK WAS ON THE TIRE AT THE POINT THAT THE TREAD MEETS THE SIDEWALL. THE CRACK WAS ON THE SIDE OF THE TIRE WHICH HAD THE RAISED WHITE LETTERS. AFTER REMOVING THE TIRE, I SAW NO CRACK ON THE INSIDE SURFACE. ANYWAY, I HAVE REPLACED THE TIRES AND STILL HAVE THE OLD ONES. IF THIS TIRE MAY BE OF ANY USE TO YOU IN YOUR INVESTIGATION, YOU ARE WELCOME TO HAVE IT. *AK( DOT NUMBER: TIRE SIZE: 23575R15 )
WHILE DRIVING TWO OF THE FIRESTONE WILDERNESS AT TIRE TREADS SEPARATED CAUSING BLOWOUTS. *MJS
ON SEPTEMBER 17,1999 AT APPROXIMATELY 45 MILES PER HOUR, I SWERVED TO AVOID HITTING AN ON COMING VEHICLE. UPON APPLYING THE BRAKES, THE FRONT AND REAR DRIVERSIDE TIRES BLEWOUT CAUSING MY VEHICLE TO "ROLLOVER" SEVERAL TIMES. AT "NO TIME" DID THE AIRBAGS DEPLOY. UPON ARRIVAL OF THE POLICE, I WAS TRANSPORTED TO A LOCAL HOSPITAL WITH "SEVERE" HEAD INJURIES. MY TRUCK WAS COMPLETELY TOTALED. I HAVE IN MY POSSESION PICTURES OF THE INCIDENT, INCLUDING THE TIRES AND "NO" AIRBAGS.( DOT NUMBER: )
PRIOR TO ANNOUNCED RECALL THIS SUMMER,THE TIRES WERE MAKING NOISE LIKE 18 WHEELERS DO PRIOR TO LOSING THEIR TREAD. I TOOK IT TO MY LOCAL FIRESTONE DEALER AND THEY INSPECTED THE TIRES AND SAID THEY WERE OK. HOWEVER, I HAVE HAD THE TIRES ROTATED AND REBALANACED AND THEY STILLL MAKE THE NOISE. I HOPE THIS WILL HELP IN YOUR INVESTIGATION.( DOT NUMBER: W2UU TIRE SIZE: P225/70/R1 )
TIRE BLEW OUT AND CAUSED VEHICLE TO SWERVE RIGHT AND TO COLLIDE WITH THE REAR TRAILER OF AN 18 WHEEL TRACTOR-TRAILER, AND THEN VEHICLE PROCEEDED OFF ROAD ACROSS SHOULDER OF HIGHWAY AND THROUGH THE ADJACENT FENCE. VEHICLE RECEIVED EXTENSIVE DAMAGE AND BOTH OCCUPANTS WERE INJURED AND REQUIRED MEDICAL TREATMENT.( DOT NUMBER: VDHL TIRE SIZE: P235/75R15 )
TIRE BLEW OUT WITH HOLE ON SIDEWALL OF TIRE ON THE INNER SIDE OF THE TIRE. FIRESTONE DEALER CLAIMED I PROBABLY HIT SOMETHING WHICH CAUSED TIRE FAILURE. THIS VEHICLE WAS NEVER DRIVEN IN OFF ROAD CONDITIONS AND I BELIEVE IT WAS A CASE OF TIRE FAILURE.( DOT NUMBER: W2HL TIRE SIZE: 235/75R15 )
THROTTLE IS STICKING IN THE CLOSE POSITION,AND UPON DEPRESSING ACCELERATOR PEDAL, VEHICLE SUDDENLY TOOK OFF IN FULL THROTTLE. CONSUMER HAS CONTACTED DEALER, DEALER HAS REPLACED THROTTLE BODY. PLEASE PROVIDE ANY FURTHER DETAILS.*AK
PE00020, P255/70R16 DOT VNCU1PX348, ALL FOUR TIRES TREADS ARE CRACKING AND RUSTING AROUND THE RIM WHICH MAY HAVE CAUSED THE TREAD TO SEPARATE. DEALER AND FIRESTONE SAID IT WAS DANGEROUS TO DRIVE ON THOSE TIRES. *AK BOTH COMPANIES REFUSED TO REPLACE THESE TIRES, BUT BOTH AGREE TIRES ARE DEFECTIVE. *YH
ONE TIRE FAILED WHILE DRIVING; THE DEALER INSPECTED AND DETERMINED REMAINING TIRES WHERE ALSO DEFECTIVE.( DOT NUMBER: VDHL TIRE SIZE: P235/75R15 )
NO SUMMARY
ALL 4 TIRES DEVELOPED CRACKS IN EVERY OTHER CLEAT WHERE THE TREAD JOINS THE TIRE CASING AND ALONG THE BEADS. THERE WAS NO TREAD SEPARATION BUT I FELT IT WAS IMMINENT. PORTSMOUTH FORD DID NOT WANT TO INSPECT THE TIRES UNTILL I INSISTED. THEY THEN TOLD ME I WOULD HAVE TO WAIT FOR THE NEXT AVAILABLE APPOINTMENT WHICH WAS 2 WEEKS AWAY.I FINALLY CALLED THE NATIONAL FORD CUSTOMER SERVICE NUMBER.THEY WOULD NOT EVEN TALK TO ME ABOUT THE DEFECTIVE TIRES UNTILL I VERBALLY FORCED A CUSTOMER SERVICE AGENT TO TAKE A FORMAL COMPLAINT. THE PEOPLE AT THE FIRESTONE NATIONAL 800 NUMBER WOULD NOT GIVE ME ANY INFORMATION ABOUT WARRRANTEE REPLACEMENT. I HAD TO LOCATE A FIRESTONE TIRE SERVICE CENTER IN MANCHESTER, NH. FIRESTONE OFFERED TO REPLACE THE TIRES ALLOWING 50% TREAD WEAR. THE PROBLEM IS THEY COULD NOT PROVIDE REPLACEMENT TIRES FOR 5-6 MONTHS. TO SUM THIS UP, I PURCHASED 4 TIRES OF ANOTHER BRAND TODAY. I HAVE THE LOT NUMBER OF THE DEFECTIVE TIRES: VNCU1TX048 (ALL 4 THE SAME LOT) I TOOK DIGITAL PICTURES OF THE DEFECTS AND HAVE MY RECEIPTS.( DOT NUMBER: NOT KNOWN TIRE SIZE: 255/70R16 )
ALL FOUR TIRES HAD A CONTINOUS CRACK IN THE SIDEWALL RUNNING AROUND THE TIRE APPROXIMATELY 1 INCH FROM THE OUTER EDGE OF THE TIRE. THE CRACK IN SOME PLACES WAS WIDE ENOUGH TO STICK A CAR KEY INTO. I CALLED FIRESTONE CUSTOMER SUPPORT AND WAS PROMPTLY INSTRUCTED TO GO TO A DEALER WHO UPON INSPECTION CHANGED OUT ALL 4 TIRES. FIRESTONE DID CHARGE ME $135 TOTAL FOR THE REPLACEMENT TIRES. MY CONCERN IS NOT ABOUT THE MONEY, BUT THAT THESE TIRES WERE NOT LISTED ON THE FIRESTONE RECALL LIST OR NHTSA SAFETY ADVISORY (9/1/00). I CURRENTLY HAVE FIRESTONE WILDERNESS AT TIRES ON MY VEHICLE AND AM CONCERNED ABOUT THESE TIRES. THE DOT # OF THESE TIRES IS NOT ON THE FIRESTONE RECALL OR NHTSA SAFETY ADVISORY. PLEASE CONTACT ME FOR FURTHER INFORMATION OR IF YOU HAVE HAD OTHER COMPLAINTS ABOUT TIRES WITH DOT #'S OUTSIDE THE RECALL AND SAFETY ADVISORY TIRES. I WOULD LIKE TO CHANGE OUT MY TIRES BUT THERE ARE NO TIRES AVAILABLE AT THIS TIME.( DOT NUMBER: VNHL TIRE SIZE: P235/75/15 )
THE VEHICLE HAS EXPERIENCED MULTIPLE FAILURES OF THE RECALL COMPONENT (00T-005) WHICH HAVE RESULTED IN BLOWOUTS PRIOR TO NOTIFICATION, CONSUMER IS REQUESTING REIMBURSEMENT. *MJS
RIMS ARE NOT ROUND THEY ARE OVAL SHAPED,PREMATURE OF WEARING TIRES ,CAUSING SEVERE VIBRATION CONTACTED DEALER BUT NOT WANTING TO REPLACE THEM!!!!!!( DOT NUMBER: VDHL TIRE SIZE: P23575/R15 )
SPLIT IS APPROX. AT DEPT WHERE TREAD MEETS THE BODY. FIRESTONE CUSTOMER SERVICE NOT INTERESTED.( DOT NUMBER: VN HL )
FOR YOUR INFORMATION. MY DAUGHTER, SHARON MARIE BELL, 19, DIED ON OCTOBER 25, 1999 AT UNIVERSITY OF TEXAS MEDICAL BRANCH AS A RESULT OF INJURIES SUSTAINED FROM AN AUTOMIBILE ACCIDENT ON OCTOBER 17, 1999. ACCORDING TO THE GALVESTON POLICE REPORT, IN GALVESTON TEXAS, SHARON'S 1998 FORD EXPLORER SLID OFF THE ROAD AS THE BACK RIGHT TIRE RAPIDLY DEFLATED. AS A RESULT, THE VEHICLE THEN FLIPPED AND ROLLED SEVERAL TIMES. SHARON WAS TRAPPED IN THE VEHICLE AND WAS REVIVED BY EMERGENCY PERSONEL AFTER NO PULSE OR RESPIRATION WERE OBSERVED. SHE WAS RUSHED TO THE HOSPITAL WHERE SHE REMAINED IN A COMA UNTIL LIFE SUPPORT WAS TAKEN OFF. SHARON WAS A SOPHMORE MARINE BIOLOGY MAJOR AT TEXAS A&M UNIVERSITY AT GALVESTON, TEXAS. I WOULD LIKE TO KNOW IF THE FIRESTONE TIRE DEFLATED AND CAUSED THE VEHICLE TO SKID, THEN FLIP, WHICH RESULTED IN HER DEATH.( DOT NUMBER: TIRE SIZE: 15 )
THE FIRESTONE WILDERNESS AT (P25570R16) TIRES ON THE VEHICLE ALL HAVE CRACKS, THESE TIRES ARE NOT INCLUDED IN THE RECALL BEING ISSUED AT THIS TIME. *MJS
WHILE DRIVING ONE OF THE FIRESTONE WILDERNESS AT TIRES (P255/70R16) FAILED, DRIVER ATTEMPTED TO GET VEHICLE ONTO GRASSY SHOULDER, THE VEHICLE RETURNED TO THE PAVEMENT AND ENDED UP ROLLING 1-2 TIMES DOWN THE INTERSTATE WHERE IT ENDED UPSIDE DOWN IN THE LEFT LANE. NLM
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1998 Ford Explorer → · Every Explorer year → · How the figures are calculated →