Page 5 of 5 · complaints 201–217 of 217

2016 Ford Expedition complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2016 record →

Exterior Lighting
Filed Mar 15, 2018NY

THE LOW BEAM HEADLIGHTS DO NOT ADEQUATELY LIGHT UP THE ROAD AHEAD. YOU CAN BARELY SEE ANYTHING ON THE ROAD IN FRONT OF THE CAR. I MUST USE THE HIGH BEAMS IF I WISH TO SEE THE ROAD AHEAD OF ME. I HAVE HEARD THAT THIS IS A PROBLEM WITH MANY EXPEDITIONS. THIS OCCURS WHEN THE CAR IS IN MOTION. IT OCCURS WHETHER THE CAR IS ON THE HIGHWAY OR CITY STREET.

Air Bags
Filed Feb 8, 2018WI

I RECENTLY BOUGHT A "NEW" USED CAR. A FEW WEEKS AFTER I BOUGHT IT, THE AIR BAG LIGHT CAME ON. I TOOK IT BACK TO THE DEALERSHIP, AND THEY INFORMED ME THAT THE AIRBAGS HAD BEEN TAMPERED WITH BY SOMEONE. THEY DID SOME RESEARCH, AND THEY AUCTION HOUSE THEY BOUGHT THE VEHICLE FROM NEVER DISCLOSED THAT IT HAD BEEN IN AN ACCIDENT. THEY TRIED TO COVER UP THAT THE AIRBAGS HAD BEEN DEPLOYED, THE CUT AND SPLICED THE WIRING TO BYPASS SAFETY RELAYS/SWITCHES SO A DIAGNOSTIC TESTER WOULD NOT CATCH IT. I DROVE AROUND FOR 6 MONTHS WITH MY TWO CHILDREN (BOTH UNDER THE AGE OF 3) WITH NO WORKING AIRBAGS! IF YOU CALL ME, I CAN HAVE THE DEALERSHIP CONFIRM EVERYTHING.

Vehicle Speed Control
Filed Jan 31, 201850,000 milesOK

THROTTLE BODY FAILURE. HAS HAPPENED OVER 8 TIMES WHILE DRIVING ON BUSY HIGHWAYS. VEHICLE LOOSES THROTTLE CONTROL WHILE DRIVING. IT FORCES YOU TO PULL OVER AND TURN OFF THE VEHICLE AND RESTART IT TO RESET IT. VERY DANGEROUS.

Unknown or Other
Filed Nov 27, 201715,000 milesTN

THE SUNROOF EXPLODED WHILE PARKED. THE VISOR WAS CLOSED SO GLASS DID NOT ENTER THE CAR. THE CAR WAS PURCHASED NEW, AND HAS 15,000 MILES ON IT. THE SUNROOF GLASS HAD EXPANDED OUTWARDS, AS SEEN IN THE PICTURE, AND DID NOT HAVE ANY CRACKS DUE TO IMPACTS PRIOR TO THE GLASS FAILURE.

Engine
Filed Aug 29, 201742,000 milesNV

WHILE DRIVING ON A CITY STREET I LOST POWER AND CONTROL TO THE ENGINE. CONTROL OF THE ENGINE IS LOST WHEN WITHOUT WARNING ACCELERATION IS LOST. THE CAR WILL SLOW UNTIL ABOUT 5 MILES AN HOUR SPEED. THE RPMS WILL FLUCTUATE UP AND DOWN AND STEPPING ON THE ACCELERATOR DOES NOTHING. NO WARNING IS GIVEN, AND I ALMOST GOT INTO AN ACCIDENT. THE DIAGNOSTIC WAS COMPLETED AT A FORD DEALERSHIP AND IT TURN OUT TO BE THE THROTTLE BODY. THIS SEEMS TO BE A KNOWN ISSUES WITH FORD CARS. THIS IS VERY DANGEROUS AS IT CAN HAPPEN AT ANY TIME. LOSING CONTROL OF ACCELERATION CAN BE DEADLY DEPENDING ON THE CIRCUMSTANCES. ONCE THE VEHICLE IS TURNED OFF AND STARTED UP AGAIN THE PROBLEM GOES AWAY UNTIL IT HAPPENS AGAIN, ONCE YOU HAVE IT, THE PROBLEM WILL BE THERE UNTIL IT IS REPAIRED AND HOPE THAT THE ISSUES NEVER RETURNS.

Power Train
Filed Aug 21, 20179,500 milesIA

THE FRONT DIFFERENTIAL FAILED CAUSING LOUD GRINDING NOIISE

Power Train
Filed Jun 12, 201714,000 milesOH

STARTED CAR LEFT MY HOME AND PULLED OUT ONTO THE ROAD. I BEGAN TO ACCELERATE. I REACH A SPEED OF APPROXIMATELY 40 MPH AND I FELT A SLIGHT SHUTTER AND SAW A WARNING INDICATOR WRENCH LIGHT UP ON THE CAR. I DEPRESSED THE THROTTLE AND FOUND THAT THE VEHICLE WAS UNRESPONSIVE TO THROTTLE INPUT. I HAD TO COAST ALONG TO A STOP THANKFULLY I WAS IN A SAFE AREA WHEN THIS OCCURRED. IF THIS EVENT WERE TO OCCUR IN CERTAIN SCENARIOS THE OUTCOME COULD BE FATAL. I WAS ABLE TO TURN OFF THE CAR AND RESTART AND I NOW HAD NORMAL FUNCTIONALLY. THE VEHICLE WAS TAKEN TO THE LOCAL FORD DEALERSHIP WHERE THE INFORMED THAT THIS WAS CAUSED BY A FAULTY THROTTLE BODY CONTROL. FROM DOING SOME ONLINE RESEARCH THIS PROBLEM APPEARS TO HAVE BEEN VERY PREVALENT ON OTHER FORD MODELS.

Service BrakesCrash
Filed Apr 3, 201735,000 milesAR

TL* THE CONTACT OWNS A 2016 FORD EXPEDITION. AFTER THE VEHICLE WAS STARTED AND THE ACCELERATOR PEDAL WAS DEPRESSED, THE CONTACT EXPERIENCED UNINTENDED ACCELERATION EVEN AFTER THE CONTACT DEPRESSED THE BRAKE PEDAL. AS A RESULT, THE CONTACT CRASHED INTO A PINE TREE. THE VEHICLE REMAINED AT FULL ACCELERATION UNTIL IT WAS DE-POWERED MANUALLY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER, BUT THE DIAGNOSTIC RESULTS HAD NOT YET BEEN DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.

Engine
Filed Mar 30, 201723,000 milesGA

SMELL OF EXHAUST INSIDE VEHICLE WHENEVER REAR WING WINDOWS ARE OPEN; GENERALLY OCCURS DURING ACCELERATION OR IDLING. THIS HAS BEEN AN ONGOING ISSUE SINCE VEHICLE PURCHASE IN AUGUST 2016.

Exterior Lighting
Filed Jan 17, 201712,000 milesPA

SINCE THE PURCHASE OF MY NEW EXPEDITION I HAVE HAD ISSUES WITH THE POOR PERFORMANCE OF THE HEADLIGHTS. THE EXPEDITION HAS THE PROJECTOR STYLE HEADLIGHTS AND THE LIGHT OUTPUT IS TERRIBLE. DRIVING IN THE WINTER MONTHS WITH RAIN OR SNOW THE VISIBILITY IS NEAR ZERO. I TOOK THE CAR BACK TO THE DEALER THE DAY AFTER I PURCHASED THE CAR, SPRING 2016, AND THEY MADE SOME ADJUSTMENTS. HOWEVER NOW THAT IT IS GETTING DARK EARLIER I FIND MYSELF DRIVING IN THE DARK MORE OFTEN AND THE VEHICLE IS NEAR UNSAFE. I FEAR THAT I WILL NOT SEE AN OBJECT OR ANIMAL IN THE ROAD. THE CAR HAS BEEN BACK AT THE DEALER FOR OVER A WEEK, THEY HAVE TRIED REPLACING THE HEADLIGHTS BUT I FEAR IT IS A DESIGN FLAW. I PICKED UP THE CAR THIS EVENING AND WHEN I STARTED DRIVING DOWN THE ROAD I HAD TO DOUBLE CHECK TO CONFIRM THE HEADLIGHTS WERE ON. I IMMEDIATELY TOOK IT BACK TO THE DEALER, THE GENERAL MANAGER ALSO ACKNOWLEDGED THE HEADLIGHTS LOOKED LIKE A PROBLEM. THE CAR WAS PURCHASED NEW SO I WOULD EXPECTED IT NOT TO HAVE THESE ISSUES. I WOULD APPRECIATE ANY ATTENTION YOU CAN OFFER TO THIS UNSAFE PROBLEM. *TR

Fuel/Propulsion System
Filed Dec 2, 20166,654 milesTX

ON 11-30-2016 WITH CLEAR WEATHER AT ABOUT 3 PM TRAVELING AT TRAFFIC SPEED OF 70 MPH ON I610 SOUTH LOOP EAST HARRIS COUNTY TX (CITY OF HOUSTON) IN THE 3RD LANE RIGHT FROM THE RIGHT SIDE SHOULDER OF 4 LANES, A "WRENCH" ICON COME ON THE DISPLAY AND SAID TO CONTACT THE DEALER. IMMEDIATELY AT THE SAME TIME THE EXPEDITION LOST ALL ACCELERATOR POWER. THE PEDAL WENT LIMP. A HAZARDOUS, PERILOUS DRIFT ACROSS THE ONCOMING 2 RIGHT LANES TO THE SHOULDER WAS TERRIFYING . BY THE GRACE OF GOD WE MADE IT TO THE SHOULDER WITHOUT BEING HIT AND/OR CAUSING A MULTI CAR WRECK AND PROBABLE FATALITIES. THE CAR MOTOR CONTINUED RUNNING, BUT THERE WAS NO ACCELERATION, NO POWER TO MOVE THE CAR. THE CAR WAS TOWED TO THE FORD DEALER WHERE THE THROTTLE BODY IDENTIFIED AS THE FAILURE AND WAS REPLACED. THE ORIGINAL PART THROTTLE BODY REPLACED WAS PART # BL3Z*9E9268A. THE NEW THROTTLE BODY IS PART # BL3Z*9E926*B. I HAVE HAD THIS FORD EXPEDITION FOR 11 MONTHS. I LEARNED MANY THROTTLE BODY PARTS ON FORD EXPLORERS HAVE BEEN REPLACED BY SEARCHING THE INTERNET FOR INFORMATION. THERE WAS NO LISTINGS OF 2016 EXPEDITIONS HAVING THIS LIFE THREATENING FAILURE. I DO HOPE AND PRAY THAT NO ONE IS HURT OR KILLED BEFORE THIS SITUATION IS CORRECTED. *TR

Vehicle Speed Control
Filed Nov 29, 20165,000 milesTX

TL* THE CONTACT OWNS A 2016 FORD EXPEDITION. WHILE DRIVING AT ANY SPEED AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE AND STALLED AS THE WRENCH WARNING ICON ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY FAILED. THE THROTTLE BODY WAS REPLACED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

Visibility/Wiper
Filed Oct 13, 201660 milesFL

WINDSHIELD SEAL FLIES OUT AT 55MPH OR GREATER. CAR BRAND NEW. DEALERS (ASHEVILLE FORD NC) DO NOT KNOW PROPER REPAIR AND DISMISSIVE OF DANGER AND CUSTOMER. THE DEALER FALSELY MARKS PAPERS AS WARRANTEE REPAIR WHEN A CALL TO FOR SAYS THAT VIN NUMBERED CAR HAD NO REPORT OF WARRANTEE REPAIR. FRAUDULENT REPORTING. FURTHER REPAIRS DON'T WORK. ONE FORD DEALER, CORRECTLY, SAID WINDSHIELD AND SEAL MUST BE REPLACED AS A UNIT. DEALERS IGNOR.

Visibility/Wiper
Filed Sep 28, 20167,096 milesWA

TL* THE CONTACT OWNS A 2016 FORD EXPEDITION. WHILE DRIVING APPROXIMATELY 45 MPH, A LOUD EXPLOSION SUDDENLY OCCURRED INSIDE THE VEHICLE. UPON INSPECTION, IT WAS DISCOVERED THAT THE DRIVER SIDE THIRD ROW WINDOW HAD EXPLODED AND SHATTERED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE WINDOW WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,096.

Steering
Filed Sep 26, 20167,000 milesPA

WHILE IN MOTION THE TRUCK DIVES TO THE RIGHT. THIS IS NOT CONSTANT BUT THE VEH SEEMS TO HAVE ITS OWN MIND AS TO WHEN IT DIVES OFF THE HWY. THIS HAPPENS FROM THE LEFT, CENTER AND RIGHT LANES. SPEEDS DO NOT MATTER, LOW OR HIGH. 4 VISITS TO A FORD DEALER AND A COMPLAINT BUT THE MATTER IS NOT BEING SOLVED. THIS IS UNSAFE TO DRIVE

Service Brakes
Filed Feb 20, 2016360 milesMI

LEASED CAR 11/2016. ON 1-6-16, COMPLETE LOSS OF BRAKE POWER, NO WARNING, NO WARNING LIGHTS. SUDDEN. AVOIDED COLLISION. DEALER FOUND VACUUM PUMP FAILURE, FIXED. THEN HAPPENED AGAIN 1 MONTH LATER 2-2-16, AGAIN ACCIDENT AVOIDED. BRAKE PEDAL WENT TO FLOOR W/O ANY PRESSURE. I AM TOLD BY CUST SERVICE THAT THEY FOUND SAME PROBLEM. THEY ARE TRYING MAKE US TAKE CAR BACK. WE ARE CONCERNED THAT BRAKING SYSTEM FLAWED AND CAR UNSAFE. WE REFUSE TO ACCEPT CAR BACK. BROILED IN DEBATE BETWEEN CUST SERVICE AND DEALER. DEALER TRYING MAKE US FINANCIALLY RESPONSIBLE FOR DEFECTIVE BREAKS, AND CLAIMING LEMON LAW REQUIRES 4 EVENTS.

Air BagsCrash1 injured
Filed Dec 26, 2015354 milesFL

MY 2016 FORD EXPEDITION EL LTD V-6 3.5L WITH 354 ODOMETER MILES PRODUCED 4 MINOR PRELUDE ENGINE SURGES WITHIN A COUPLE HOURS ON THE ROADWAYS BEFORE IT WENT FULL THROTTLE 5 TIMES WITHIN A COUPLE MINUTES. IT SUDDENLY, AND WITHOUT WARNING, RAN DOWN MY WIFE AFTER SQUISHING HER AGAINST THE GARAGE-BEDROOM WALL (WHICH WAS DESTROYED) IN REVERSE, PLACED ME IN TRAFFIC DANGER WHEN IT RACED OUT OF THE DRIVEWAY, PLACED A WITNESS DRIVING IN THE STREET IN DANGER AS IT BACKED UP, AND WHILE TURNING INTO MY DRIVEWAY FORWARD, PLOWED HALF ITS LENGTH INTO A NEIGHBORS HOUSE, AND DESTROYED MOST OF ITS EXTERIOR AS A RESULT OF THE FORWARD AND REVERSE COLLISIONS. THE BRAKES WERE ABSOLUTELY USELESS AND COULD NOT BEGIN TO OVERPOWER THE INDIVIDUAL ENGINE FULL POWER SURGES. THE AIR BAGS NEVER DEPLOYED DESPITE THE FRONTAL IMPACT EXCEEDING 15 MPH. THE FULL THROTTLE ENGINE SURGE DURATIONS APPROXIMATED 6 SECONDS EACH; AND, THE TEMPORARY RETURNS TO IDLE LASTED 2-4 SECONDS. MY WIFE IS QUITE INJURED; BUT, COULD EASILY HAVE BEEN KILLED. I WAS PLANNING A HEAD-ON LARGE OAK TREE RAMMING TO STOP THE VEHICLE ONCE-AND-FOR-ALL. OTHER PEOPLE AND FORD NEED TO BE ADVISED OF THIS POTENTIAL DEATH TRAP SITUATION. PLEASE HELP.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2016 Ford Expedition → · Every Expedition year → · How the figures are calculated →