Page 3 of 5 · complaints 101–150 of 217

2016 Ford Expedition complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2016 record →

Service Brakes, Hydraulic
Filed Jul 14, 2022TX

The contact owns a 2016 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V150000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Unknown or Other
Filed Jul 11, 2022LA

2016 FORD EXPEDITION. CONSUMER WRITES IN REGARD TO UNREPAIRED SAFETY RECALL.

Power TrainCrash
Filed Jun 13, 2022FL

The vehicle was on park with engine on and all of the sudden started going in reverse. Driver was able to stop the vehicle and then it did it again.

Service Brakes, Hydraulic
Filed May 25, 2022102,000 milesMD

The contact owns a 2016 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V150000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 5 MPH and pulling into the driveway, the brake pedal was depressed but failed to stop the vehicle as needed. The contact depressed the brake pedal to the floor before the vehicle came to a complete stop. The contact tested the brake pedal the next morning and the brakes completely seized and failed to operate as designed. The vehicle was inoperable and needed to be towed. The approximate failure mileage was 102,000. VIN tool confirms parts not available.

Service Brakes, Hydraulic
Filed May 23, 202262,000 milesCO

The contact owns a 2016 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V150000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the brake warning light was illuminated. The contact stated that while driving approximately 35 MPH, the brake waring light illuminated and the brake seized. The contact allowed the vehicle to cruise towards the side of the road while depressing the brake pedal to stop the vehicle. The vehicle was towed from the scene. The manufacturer was made aware of the failure. The approximate failure mileage was 62,000. VIN tool confirms parts not available.

Equipment › Electrical › Infotainment
Filed Apr 21, 2022FL

Unknown. Faulty apim unit, unable to upgrade. Dealer wants $1500.00 to replace. Ford has had many issues with these units

Unknown or OtherFire
Filed Apr 16, 2022OK

While accelerating to merge onto an interstate, the vehicle jerked aggressively with a loud "bang"(similar to sound of transmission popping out of gear). A flashing check engine light appeared and vehicle lost ability to accelerate further, but was able to maintain speed. Light smoke was noticed from rear view mirrors, followed seconds later by thick, dark smoke. Other cars began honking and waving at us. We pulled over as quickly as possible after the incident to assess. Once stopped, flames could be seen around the driverside cowl/front fender area and I yelled for my family to get out of the vehicle. The front end of the vehicle was engulfed within a couple of minutes of our safe exit.

Wheels › Lugs/Nuts/Bolts/Studs
Filed Mar 24, 2022CA

The lug nuts are 'swollen', difficult to remove and are 'separating' according to America's Tire personnel who rotate and balance my tires.

Engine
Filed Feb 6, 2022MD

Water/condensation build-up in charge air cooler collects in tubing and discharges into intake when quickly accelerating from a stopped position or “punching it” to pass a slower vehicle in traffic. This causes my vehicle to go into limp mode and lose all power which can be extremely dangerous in high traffic conditions.

Service Brakes
Filed Jan 31, 2022CA

While driving, brake pedal suddenly went straight to the floor with no resistance and no braking. Took to Ford and found that brake master cylinder had failed catastrophically, just like F-series trucks which have been recalled. Vacuum booster was full of brake fluid and master cylinder empty. Incurred $1062.62 in repair costs and could have had deadly consequences if it hadn’t occurred in a parking lot at low speed. There were no warning indicators activated. Repair done by AutoNation Ford inTorrance, CA, and I have the parts in my possession. Insurance and law enforcement were not involved.

Electrical System
Filed Dec 29, 2021FL

Navigation system fails, does not route correctly. Fear for getting lost or not making appointments. Phone conversations via blue tooth on connected phones to auto will break up or drop preventing emergency calls.

Unknown or Other
Filed Nov 23, 2021GA

Driving at constant speed the automobile has entered Limp Mode at which time power to the drive train is loss and it losses speed rapidly. This is the third time it has happened over a 4-5 month period.

Service Brakes
Filed Nov 2, 2021AL

Low brake fluid light comes on then brake pedal go's to the floor. Brake fluid level checks low. After refilling brake fluid it doe's the same thing. Find no sign of any brake fluid leak.

Wheels
Filed Oct 30, 2021FL

During normal dealer service interval, I was advised by car dealer that lug nuts were in need of replacement. As vehicle is less than 5 years old and has under 60k miles, I said that seemed abnormal. Service agent advised they “see it all the time.” As this seems like a safety issue, I inquired if there was a recall or service bulletin. Advised, there was none. Work was completed. I contacted Ford Motor Company and asked about issue and reimbursement. They told me it was a known issue and that no recall existed and therefore they would NOT reimburse. They told me their current position is that lug nuts are a “wear and tear item” like tires. I told them never in my life of driving (over 4 decades and in excess of million miles) have I ever been advised that lug nuts need replacing.

Engine
Filed Oct 11, 2021TX

75k Miles, 2016 Expedition Known Throttle body issue. Engaging the "Limp Mode" Happened several times before we could get it into the dealership. Each time was at different speeds and conditions.(** Who by the way told us to just keep driving it until our dealership appointment arrived approx. 2 weeks later) Not thrilled about this issue. We purchased the vehicle as a family hauler and a road tripper. Do not like the idea of having my kids in the car and the potential of this happening in a dangerous area. Ford dealer replaced the unit 10/8/21 we will see if the replacement will be a permanent fix for the vehicle. It does seem like ford is dragging their feet on this and not issuing a recall.

Unknown or Other
Filed Oct 7, 2021CA

Rear camera is intermittently non-operative. Only works approximately 20% of the time. Due to the size & shape of this vehicle, this makes backing up dangerous for persons and property that are difficult to see when backing.

Wheels
Filed Aug 12, 2021IL

I had a flat tire and needed to install the spare tire. I jacked the vehicle up and tried to take the wheel lug nuts off. The manufacturer supplied lug removal bar's head would not fit over the wheel lug nuts. Consequently, I was not able to remove the flat tire and install the spare tire. Saftey was compromised by having to drive on a damaged tire approximately 10 miles to a repair shop. Had I been out of town or on a highway the saftey issues would have been greatly magnified. The repair shop had difficulty removing the lug nuts. They had to use special half sized sockets and pound the sockets onto the lug nuts before they could be removed. The independent service center states that this issue is not unusual for Ford products with two piece lug nuts. This incident did not cause an accident, injury or vehicle damage. Nothing was reported to any authorities, excluding this incident report. Bottm line; in cases of road side tire failure, the damaged tire needs to able to be removed and the spare installed to facillitae safe transport to a repair facility.

Service Brakes, Hydraulic › Foundation Components › Master Cylinder
Filed Aug 2, 202196,000 milesLA

The contact owns a 2016 Ford Expedition. The contact stated that while his wife was driving approximately 25 mph, the brake warning light illuminated, and the low brake fluid message was displayed on the instrument panel. Due to the failure, the brake pedal depressed to the floorboard while his wife was attempting to stop the vehicle. The driver called her husband to the scene who was able to carefully drive the vehicle back to their residence. Upon inspection, the contact discovered a leak from the brake master cylinder which had flowed into the brake booster which he believed caused the failure. The dealer was contacted about the failure and the contact was informed that the part to repair the vehicle was not available. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 96,000.

Power Train
Filed Jul 16, 2021AZ

Wife driving 2016 Ford Exped with 61000 miles. Was driving on a remote road when the vehicle suddenly lost power and power train fault indicator came on. No cell service and no other traffic so no way to get help. Finally managed to restart which cleared the problem for now. Took the car to a Ford dealer immediately but code reader could find no fault. Dealer, however, said it is a throttle body malfunction and is not uncommon and will happen again. Now concerned about problem occurring on a freeway or other congested roadway. The sudden loss of power and resulting necessity to get off a busy roadway/highway creates a real safety issue.

Service Brakes, Hydraulic › Foundation Components › Master Cylinder
Filed Jul 14, 2021PA

On June 30, 2021, while driving in a parking lot, "low brake fluid" warning lite came on then brake pedal went to floor. Brake fluid was added at scene but problem repeated it self. Car was towed to shop and diagnosed as master cylinder failure with brake fluid in booster. The parts were replaced and problem was solved. There is approx. 51000 miles on vehicle. Fortunately, this occurred at low speed in a church parking lot. I can't imagine what would have happened on the hiway at speed! Defective parts are available for inspection.

Back Over Prevention › Camera System
Filed Jun 25, 2021TX

Backup camera is distorted/intermittent

Service Brakes
Filed Jun 15, 2021TN

Low brake fluid light came on. I pulled off road to think, but since it said "low" brake fluid and not "empty" brake fluid, and since I was already on my way to the dealer for an oil change, I decided to proceed. When ready to go again, brake pedal went all of the way to the floor. Mechanic says the brake fluid is leaking into the power booster. His research found same problem with 2016 F150's that used the same part but was recalled, but Expedition's were not recalled. Required tow truck to take to Ford dealer 1-1/2 hrs from my home. Should have already been a recall or a warning that something could happen since Ford has already experienced this with the F150's.

Service Brakes
Filed Jun 14, 2021NC

Brake fluid level light came on. Stopped at Autozone, added fluid, drove 2 miles to Walmart brakes get soft, barely got home and reservoir was empty again. No visible leaks on the ground. Vehicle only has 60K miles on it and this could have been catastrophic and deadly if we needed to stop quickly. Research shows that the NHTSA issued a recall for this problem on the 2016 F150. The Expedition is essentially the same vehicle chassis, with a different body. The chassis components are the same. Reason and logic therefore would conclude that the recall be extended the the Expedition , as well as any other shared chassis vehicles.

Fuel/Propulsion System
Filed Jun 11, 2021IN

6 months ago, electronic power steering failed (Control module?). Today. Electric throttle body - Code P2111. Driving down the road and lost acceleration (the “limp” condition). Engine is running but no reaction to the gas pedal. Wrench symbol on the dash. I coasted to a spot where I could get out of traffic. Restarted the vehicle and the error went away. When I made it home, I removed the throttle body. Butterfly was a little dirty but much cleaner than the ones shown on YouTube. Opened the gear box and it was clean too. However, several teeth on the plastic gears were worn and/or disfigured. It also seemed like the little electric motor would not let the butterfly shut all the way.

Service Brakes
Filed Jun 9, 202160,000 milesTN

The contact owns a 2016 Ford Expedition. The contact stated that after starting the vehicle and depressing the brake pedal, the braking system malfunctioned and the brake pedal extended to the floor. Upon inspection, it was discovered that there was no brake fluid in the brake reservoir. After refilling the brake fluid reservoir, approximately 30 minutes later the brake fluid had leaked from the vehicle. The vehicle was towed to the local dealer who diagnosed that the brake master cylinder and brake booster were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 60,000.

Engine
Filed May 5, 202153,000 milesUT

I WAS ACCELERATING, TURNING LEFT TO ENTER A FREEWAY ON RAMP. MY SPEED WAS REDUCED TO 1MPH AND I WAS UNABLE TO ACCELERATE OR CONTROL THE CAR. WHEN I PUSHED ON THE ACCELERATOR NOTHING HAPPENED IT DID NOT REV THE ENGINE. A POP UP APPEARED WITH A WRENCH AND THE WORDS "SEE OWNERS MANUAL" I WAS ABLE TO TURN OFF THE CAR AND TURN IT BACK ON. THIS ALLOWED ME TO REGAIN FUNCTION. THIS HAPPENED WITH NO WARNING AT ALL. THERE IS NO CHECK ENGINE LIGHT OR ENGINE CODES. THIS IS EXTREMELY DANGEROUS! I WAS IN THE MIDDLE OF AN INTERSECTION WHERE CARS WERE BOTH ENTERING AND EXITING THE FREEWAY. FORTUNATELY I AVOIDED AN ACCIDENT HAD THIS HAPPENED AFTER I GOT ON THE FREEWAY I MIGHT NOT HAVE BEEN SO LUCKY! UPON RETURNING HOME I CHECKED THE OWNERS MANUAL AND THERE IS NOTHING ABOUT A WRENCH LIGHT IN THERE.

Steering
Filed Apr 15, 202196,800 milesFL

THE VEHICLE DASHBOARD STARED SHOWING THE WARNING STERING ASSIST FAULT SERVICE REQUIRED. THE STERING IS DISABLED AND IT BECOMES VERY HARD OR IMPOSSIBLE TO DRIVE. ISSUE STARTED HAPPENING AT ANY TIME WHILE DRIVING.

Power Train
Filed Mar 22, 202195,000 milesMS

TL* THE CONTACT OWNS A 2016 FORD EXPEDITION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE ABRUPTLY JERKED WITHOUT WARNING, WITH SEVERAL INSTRUMENT PANEL FUNCTIONS BECOMING INOPERABLE. ONCE THE FAILURE OCCURRED, THE VEHICLE WOULD NOT SHIFT ABOVE THIRD GEAR. THE CONTACT HAD TO RESTART THE VEHICLE TO RESUME NORMAL DRIVING. THE CONTACT HAD TAKEN THE VEHICLE TO COURTESY FORD (6393 HIGHWAY 98 WEST, HATTIESBURG, MS 39402) WHERE THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE LEAD FRAME. THE MANUFACTURER WAS ALSO INFORMED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

Service Brakes
Filed Feb 8, 202149,000 milesIL

LOW BRAKE FLUID WARNING, PARTIAL BRAKE FAILURE, SIMILAR TO BRAKE ISSUE WITH F150 FOR WHICH RECALL WAS ISSUED--SAME PARTS USED IN EXPEDITION. VEHICLE WAS STATIONARY WHEN WARNING FIRST APPEARED. I REFILLED FLUED RESERVOIR. DROVE VEHICLE ABOUT 2 MILES THEN PARKED. RESTARTED AND RESERVOIR HAD EMPTIED, WARNING SIGN APPEARED, NO FLUID LEAKAGE VISIBLE UNDER HOOD OR ON GROUND.

Vehicle Speed Control
Filed Jan 18, 2021103,000 milesGA

I WAS DRIVING ON A SMALL HIGHWAY (2 TIMES) AND A NEIGHBORHOOD STREET (1 TIME) GOING 25 MPH (45 MPH ON THE HIGHWAY) OR MORE WHEN ALL OF THE SUDDEN I WAS UNABLE TO ACCELERATE. MY CAR SEEMED TO SHIFT INTO A DIFFERENT DRIVE WITH THE WAY IT FELT AND SOME SHAKING. I WOULD PUSH THE PEDAL TO THE FLOOR AND NOTHING WOULD HAPPEN. I HAD TO COAST INTO A PARKING LOT TWICE OFF OF A BUSY ROAD WITH MY CHILDREN IN THE CAR. WHEN THE CAR WAS TURNED OFF AND THEN BACK ON IT WAS AS IF NOTHING EVER HAPPENED AND RAN FINE SO THAT I COULD DRIVE HOME. I HAD A MECHANIC DO A DIAGNOSTIC AND NO CODES FOR THIS INCIDENT WHERE STORED OR PRESENT. THE THIRD TIME IT HAPPENED I DID NOT SHUT THE CAR OFF UNTIL SOMEONE COULD COME AND RUN A DIAGNOSTIC WHICH READ THE CODE P2112, THROTTLE ACTUATOR, CONTROL SYSTEM STUCK? REPLACED THE THROTTLE BODY. THIS LAST TIME IT HAPPENED, I HAD TO CROSS TWO LANES OF BUSY MORNING WORK TRAFFIC IN ORDER TO GET TO A PARKING LOT.

Equipment › Electrical › Infotainment
Filed Dec 16, 202088,000 milesTX

TL* THE CONTACT OWNS A 2016 FORD EXPEDITION. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING AT AN UNKNOWN SPEED, THE INFOTAINMENT SCREEN WAS FAULTY FOR GPS NAVIGATION, VOICE COMMAND AND TEMPERATURE CONTROL FOR THE REAR OF THE VEHICLE. THE CONTACT STATED THAT AN UNKNOWN WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000.*DT CONSUMER STATED APIM MODULE WAS FAULTY.*JB

Equipment › Appliance › Air ConditionerFire
Filed Dec 2, 202082,000 milesID

STARTED THE CAR TO GET HEATER GOING AND WARMED UP AND STARTED BUCKLING MY KIDS UP IN THEIR CAR SEATS. THAT'S WHEN I STARTED TO SMELL AN ELECTRICAL BURNING SMELL COMING THROUGH THE VENTS. I TURNED THE HEATER OFF AND THE SMELL GOT STRONGER. I TURNED THE HEATER BACK ON AND SMELLED IT EVEN WORSE. I IMMEDIATELY SWITCHED IT TO AC INSTEAD OF HEAT AND THEN I STARTED TO NOTICE SMOKE COMING THROUGH THE AIR VENTS. I IMMEDIATELY TURNED THE CAR OFF. THE SMOKE CONTINUED TO BELLO OUT OF THE AIR VENTS. AS SOON AND THE INTERIOR LIGHTS TURNED OFF I NOTICED A GLOW UNDER THE PASSENGER DASH DOWN BY THE CORNER OF THE FLOORBOARD. WHEN I WENT AROUND TO LOOK TO SEE WHAT WAS GLOWING I NOTICED THERE WAS A FIRE DOWN IN THAT CORNER AND IT WAS ALREADY BIG ENOUGH THAT I COULDN'T BLOW IT OUT NO MATTER HOW HARD I BLEW. I AM THANKFUL THAT I KEEP A FIRE EXTINGUISHER IN MY GARAGE AND WAS ABLE TO QUICKLY PUT IT OUT. I NORMALLY STRAP MY KIDS IN AND TURN ON A MOVIE FOR THEM WHILE I GO BACK IN THE HOUSE AND SPEND AROUND 3 TO 5 MINUTES GETTING THE KIDS WATERS, MAKING SURE THE DIAPER BAG IS STOCKED, AND BASIC STUFF LIKE THAT. HAD THAT FIRE STARTED AFTER I WALKED BACK IN THE HOUSE I AM SURE THAT I WOULD HAVE LOST MY KIDS IN A BLAZE, STRAPPED IN TO CAR SEATS, THAT DAY. IT WAS THANKSGIVING EVE. I FOUND OUT THAT THE BLOWER FAN FOR THE VENTS IS WHAT SPARKED UP AND CAUGHT FIRE. THERE ARE NO RECALLS BY FORD FOR THIS AND I HAVE FOUND OUT THAT I AM NOT THE ONLY ONE THIS HAS HAPPENED TO. THIS IS AN ENORMOUS SAFETY HAZARD AND I

Engine
Filed Oct 23, 202063,000 milesMA

TL* THE CONTACT OWNS A 2016 FORD EXPEDITION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS RESTARTED HOWEVER, THE FAILURE RECURRED SEVERAL TIMES. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.

Service Brakes, Hydraulic › Foundation Components › Master Cylinder
Filed Oct 22, 202037,222 milesCA

TL* THE CONTACT OWNS A 2016 FORD EXPEDITION. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING APPROXIMATELY 30 MPH, THE BRAKES BECAME SPONGY WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT AFTER DRIVING AN ADDITIONAL FOUR MILES, AND ATTEMPTING TO PULL INTO A PARKING SPACE, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOOR. AFTER PUMPING THE BRAKE PEDAL SEVERAL TIMES, THE VEHICLE STOPPED WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. ROADSIDE ASSISTANCE ARRIVED AND THE TOW TRUCK DRIVER STATED THAT THERE WAS NO BRAKE FLUID INSIDE THE BRAKE MASTER CYLINDER. THE VEHICLE WAS TOWED TO GALPIN FORD (15505 ROSCOE BLVD, VAN NUYS, CA 91343, (818) 787-3800) AND THE CONTACT WAS INFORMED THAT THE BRAKE MASTER CYLINDER AND THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND FILED A CASE. THE APPROXIMATE FAILURE MILEAGE WAS 37,222.

Service Brakes
Filed Oct 16, 202056,511 milesFL

WHILE DRIVING THE VEHICLE AT APPROX 35 MPH ON A CITY STREET. THE BRAKES WERE LIGHTLY APPLIED UPON APPROACHING A TRAFFIC LIGHT. THE PEDAL, WITHOUT ANY WARNING, WENT STRAIGHT TO THE FLOOR WITH NO RESISTANCE AND THEN THE BRAKE WARNING LIGHT CAME ON. PUMPING THE BRAKES ALLOWED THE VEHICLE TO SLOWLY DECELERATE BUT, PEDAL TRAVEL CONSISTENTLY WENT FULL THROW. A VISUAL INSPECTION SHOWED AN EMPTY FLUID RESERVOIR AND NO INDICATION OF AN EXTERNAL LEAK. THE BREAK DOWN SHOWS THE MASTER CYLINDER FAILED AND WAS DIVERTING THE BRAKE FLUID INTO THE BOOST ASSEMBLY. THE VEHICLE HAS 56,511 MILES ON IT.

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip › Control Unit/Module
Filed Oct 8, 2020112,850 milesAL

WHILE DRIVING ON A CITY STREET, MY BRAKE PEDAL LOST RESISTANCE AND WENT TO THE FLOOR. I DISCOVERED THAT THE BRAKE FLUID RESERVOIR WAS EMPTY. I WAS ABLE TO GET THE VEHICLE TO A LOCAL DEALERSHIP BECAUSE THE BACK BRAKES WERE FUNCTIONING. I DISCOVERED THAT THIS WAS A COMMON OCCURRENCE FOR THE 2016 FORD F150 (THAT HAS BEEN RECALLED BECAUSE OF THE MASTER BRAKE CYLINDER) AND WAS BECOMING A COMMON OCCURRENCE THE 2016 FORD EXPEDITION. IT SEEMS THAT BOTH MODEL SHARE THE SAME PART. THE LOCAL FORD DEALER DIAGNOSED THE PROBLEM AND REPLACED THE MASTER BRAKE CYLINDER AND BOOSTER ASSEMBLIES. THE REPAIR WAS DELAYED ABOUT A WEEK BECAUSE THE "RECALLED" MASTER BRAKE CYLINDER MODEL WAS ORDERED IN ERROR AND THE NEW MODEL WOULD TAKE A FEW DAYS TO GET IN. I FOUND THAT TO BE A STRANGE COMMENT WHEN THERE IS NOT INFORMATION RELATED TO A RECALL FOR THE 2016 FORD EXPEDITION.

Power Train
Filed Oct 4, 202077,950 milesOK

WHILE DRIVING ON THE INTERSTATE AT 70 MPH THE VEHICLE SUDDENLY LOST ALL POWER AND A "WRENCH" INDICATOR APPEARED. WAS ABLE TO NAVIGATE TO THE SIDE OF THE ROAD. WRENCH LIGHT INDICATES A POWER TRAIN ISSUE. THE VEHICLE WAS TURNED OFF WHILE CONTACTING HELP. TURNED THE VEHICLE BACK ON AND WRENCH INDICATOR GONE. WAS ABLE TO DRIVE WITHOUT FURTHER INCIDENT. UPON SEARCHING THE PROBLEM APPARENTLY THIS HAS OCCURRED TO NUMEROUS FORD EXPEDITION OWNERS. VERY DANGEROUS AS THERE IS NO WARNING AND CAN HAPPEN AT ANYTIME.

Equipment › Appliance › Air ConditionerFire1 injured
Filed Sep 5, 202075,000 milesGA

WE DETECTED A BURNT RUBBER SMELL WHILE DRIVING ON A SURFACE STREET (WITH A/C ON). THE A/C SUDDENLY QUIT. WE PULLED OVER TO TURN SUV OFF AND BACK ON AGAIN HOPING A/C WOULD RETURN. A/C DID NOT RETURN, SMOKE BEGAN BILLOWING OUT OF A/C VENTS. STOPPED AT A GAS STATION AND TURNED OFF SUV. THE SMOKE FROM THE VENTS GOT THICKER AND LARGE FLAMES BEGAN COMING OUT UNDERNEATH THE DASH. HUSBAND RAN IN TO GAS STATION AND GOT A FIRE EXTINGUISHER AND PUT OUT THE FIRE. FIRE KEPT RESTARTING (THE PARKING LIGHTS WERE ON THOUGH THE CAR WAS OFF). HUSBAND FINALLY HAD TO DISCONNECT THE BATTERY TO KEEP FIRE FROM RESTARTING. THE A/C/HEATER BLOWER THEN FELL OUT ONTO THE FRONT PASSENGER FLOOR-MAT BURNED TO A CRISP.

Service Brakes
Filed Aug 25, 202061,000 milesGA

I WAS DRIVING AND MY LOW BRAKE FLUID LIGHT CAME ON AND MY BRAKE PEDAL WENT TO THE FLOOR. TOOK IT TO MY MECHANIC AND MY MASTER CYLINDER IS CRACKED

Electrical System
Filed Aug 18, 202051,860 milesAZ

2016 FORD EXPEDITION EL LIMITED - MANUFACTURED IN DEARBORN MICHIGAN "YELLOW WRENCH" WARNING LIGHT CAME ON THE FREEWAY AND CUT 100% OF POWER TO THE MOTOR, ALMOST CAUSING AN ACCIDENT. I HAD TO TRAVERSE TRAFFIC TO GET TO A SAFE AREA. CALLED A DEALERSHIP AND THEY SAID IT WAS LIKELY THE THROTTLE BODY. FORD IMPLEMENTED A VOLUNTARY RECALL FOR ALL OTHER 2015 & 2016 MODELS EXCEPT THE EXPEDITION WHICH IS BUILT ON THE EXACT SAME ASSEMBLY LINE AS THE F150 AND WITH THE SAME DEFECTIVE PART. FORD RECALL NUMBER WAS 16B32. I AM PAYING $500 OUT OF POCKET SINCE THIS ITEM IS NOT COVERED UNDER WARRANTY AND MY VEHICLE WAS NOT INCLUDED IN THE RECALL. THIS ISSUE IS DANGEROUS AND COULD SERIOUSLY HURT OR KILL SOMEONE. FORD HAS HAD A HISTORY OF BAD THROTTLE BODIES AND THE NHSTA NEEDS TO HAVE THIS ISSUE FORMALLY RECALLED.

Service Brakes, Hydraulic
Filed Aug 6, 2020TX

TL* THE CONTACT OWNS A 2016 FORD EXPEDITION. THE CONTACT STATED THAT WHILE STOPPED AT A STOP SIGN, THE LOW BRAKE FLUID LEVEL WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD FAILING TO EFFECTIVELY SLOW THE VEHICLE TO A STOP. THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL TO SLOW THE VEHICLE. THE CONTACT STOPPED THE VEHICLE AND SHIFTED INTO REVERSE AND THE VEHICLE INDEPENDENTLY ACCELERATED. THE CONTACT DEPRESSED THE BRAKE PEDAL AND SHIFTED THE VEHICLE INTO PARK. THE CONTACT STATED THAT HER HUSBAND ADDED TWO BOTTLES OF BRAKE FLUID TO THE RESERVOIR AND STATED THAT THERE WERE NO LEAK WAS VISIBLE. THE CONTACT STATED THE FAILURE PERSISTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE MASTER CYLINDER AND BRAKE BOOSTER NEEDED TO BE REPLACED. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 20V332000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Service Brakes
Filed Aug 3, 2020128,000 milesCA

BRAKE MASTER CYLINDER LEAKING INTO BRAKE BOOSTER RENDERING THE VEHICLE BRAKES USELESS. NOTE THAT THIS IS HAPPENING ON THE 2016 F-150 TRUCKS AS WELL AND THE 2 VEHICLES SHARE THE SAME PARTS FOR THE BRAKE SYSTEM. THE INCIDENT OCCURRED WHILE DRIVING BACK TO THE OFFICE AND NOTICED THAT IT WAS TAKING A LONG STROKE OF THE PEDAL TO APPLY THE BRAKES. UPON ARRIVAL BACK AT THE OFFICE THE RESERVOIR WAS INSPECTED AND THERE WAS LITTLE TO NO FLUID LEFT, AND NO VISIBLE LEAKS.

Vehicle Speed Control › Throttle
Filed Jul 24, 2020103,744 milesTX

WHILE DRIVING DOWN THE VERY BUSY INTERSTATE AT 75-80 MPH THE VEHICLE JERKED AND THEN LOST ALL THROTTLE POWER. THE WRENCH INDICATOR LIGHT CAME ON. WITH NO THROTTLE I HAD TO EASE MYSELF INTO THE NARROW SHOULDER WHILE SEMI AFTER SEMI FLEW BY. THIS WAS TERRIFYING! I TURNED THE VEHICLE OFF & BACK ON AND IT WORKED FINE TO HEAD HOME. IT HAPPENED 2 MORE TIMES ON THE WAY HOME BUT THANKFULLY ON SMALL COUNTRY ROADS.

Power Train
Filed Jul 12, 202060,000 milesAZ

DRIVING AT SPEEDS OF 45-55 THE SUV LOSSES POWER SPUTTERS AND CRAWLS AT A SPEED OF 5 MILES SEE OWNER MANUEL WITH WRENCH POPS UP VERY DANGEROUS WHILE DRIVING WITH CHILDREN IN THE VEHICLE....SHOP SAYS THEY CANT FIND ANYTHING HAD THE SUV FOR 1 YEAR BOUGHT USED BUT THIS HAS HAPPENED 5 TIMES

Power Train
Filed Jul 1, 202077,000 milesKY

WHILE DRIVING AT 35 MPH THE ENGINE STARTED SHUDDERING AND HAD LOSS OF POWER. PUSHING ACCELERATOR PRODUCED NOTHING. COASTED TO SIDE OF ROAD AND POWERTRAIN FAILURE WARNING LIGHT CAME ON. CALLED FORD DEALERSHIP. THEY SAID TURN IT OFF AND IT WOULD CLEAR ITSELF AS THIS WAS A WELL KNOWN PROBLEM. IT CLEARED ITSELF. THEY SAID THIS PROBLEM WOULD REPEAT ITSELF BUT NO TELLING WHEN. THIS PROBLEM CAUSED MY WIFE TO BE PLACED IN A VERY HAZARDOUS TRAFFIC SITUATION.THIS KNOWN THROTTLE BODY DEFECT SHOULD BE RECALLED. AFTER RESEARCHING I FOUND NUMEROUS IDENTICAL COMPLAINTS.

Service Brakes
Filed Jun 26, 202042,000 milesNJ

RECEIVED NOTIFICATION OF LOW BRAKE FLUID. SHORTLY AFTER, THE VEHICLE WOULD HAD TROUBLE STOPPING AND WAS NEARLY IN AN ACCIDENT. DROVE TO LOCAL SHOP TO HAVE FLUID ADDED AND LOOK FOR LEAKS. NO LEAKS FOUND, FLUID TOPPED OFF, SEEMED TO BE FINE. WITHIN MINUTES, SAME 'LOW BRAKE FLUID' MESSAGE APPEARED. SOON AFTER, NO BRAKES AGAIN. AGAIN, NEARLY AN ACCIDENT. SEARCHED ONLINE, SAW THE SAME PROBLEM HAPPENING TO OTHERS AND THAT THERE IS A RECALL ON THE 2014-2016 F-150 THAT SHARES THE SAME PLATFORM AND IS BUILT IN THE SAME FACTORY (NHTSA CAMPAIGN NUMBER: 20V-332. FORD'S REFERENCE NUMBER FOR THIS RECALL IS 20S31). FORD WILL NOT ASSIST WITH THE REPAIR SINCE IT IS AT AN OUTSIDE SHOP. *TR

Service Brakes
Filed Jun 26, 202080,000 milesPA

MASTER CYLINDER FAILED COMPLETELY WHILE STOPPED. BRAKE PEDAL DROPPED TO THE FLOOR WITH NO BACK PRESSURE. BRAKE FLUID HAD DRAINED INTO THE BRAKE BOOSTER. SAME PROBLEM AS THE RECALLED F150! REAR BRAKES WERE RUINED PRESUMABLY TO FRONT MASTER CYLINDER FAILING SILENTLY. *TR

Power Train
Filed Jun 24, 202075,000 milesIL

TRANSMISSION DOWNSHIFT FROM 6TH GEAR DOWN TO 2ND GEAR WHILE TRAVELING AT 50MPH WHICH CAUSED THE WHEELS TO LOCK AND SKID. SOMETIMES YOU WILL JUST FEEL A SUDDEN JOLT DURING THE DOWNSHIFT. HAS BEEN HAPPENING MORE OFTEN. MY TRUCK HAS ONLY 75K MILES ON IT. *TR

Engine
Filed Jun 23, 202064,000 milesWI

P2112 ERROR KEEPS COMING UP CAUSING SUDDEN LOSE OF POWER IN THE VEHICLE. THIS HAS HAPPENED WHILE DRIVING ON THE FREEWAY, CAUSING A PANIC MOMENT TO GET TO THE SHOULDER, AND ON CITY AND RURAL ROADS. WE HAVE TO PULL OVER SHUT THE VEHICLE DOWN AND THEN RESTART IT SO THAT WE CAN CONTINUE DRIVING. *TR

Service Brakes
Filed Jun 13, 202048,700 milesTX

WHILE DRIVING VEHICLE I HAD TO COME TO A STOP AT A RED LIGHT I PRESSED BRAKE PEDAL AND IT WENT TO THE FLOOR. I HAD NO SERVICE BRAKE AVAILABLE AND WENT THROUGH RED LIGHT AND NARROWLY AVOIDED HITTING A CAR THAT HAD RIGHT OF WAY. I ROLLED TO A STOP. THE DRIVER OF THE OTHER VEHICLE WAS SO UPSET THAT HE DROVE AROUND AND THREATENED ME WITH PHYSICAL VIOLENCE WHEN HE PROCEEDED TO BEAT ME WITH A STICK OF SOME SORT. I WAS ABLE TO DIFFUSE THE SITUATION WHEN I EXPLAINED TO HIM THAT I HAD A COMPLETE BRAKE FAILURE. I HAD A FRIEND TOW THE VEHICLE ON A TRAILER TO MY HOUSE WHERE I REFILLED THE RESERVOIR. I INSPECTED THE VEHICLE AND THEIR WAS NO EVIDENCE OF LEAKING FLUID ANYWHERE ON VEHICLE OR GROUND. I CHECKED VEHICLE AGAIN AFTER A ABOUT 8 HOURS AND RESERVOIR HAD EMPTIED DOWN TO BELOW THE LOW LEVEL. I ADDED THE REMAINING AMOUNT OF FLUID WHICH PUT THE RESERVOIR AT LINE JUST BELOW THE FULL LINE. AT THIS POINT I STOPPED LOOKING FOR LEAKS. I WAS PREPARING TO CALL A TOW TRUCK TO TAKE IT TO MECHANIC WHEN I HEARD ABOUT A SAFETY RECALL FOR THE FORD F-150 BRAKE SAFETY RECALL NHTSA NUMBER 20V-332 AND FORD RECALL NUMBER 20S31. I IMPLORE YOU TO ISSUE A RECALL FOR THE 2016 FORD EXPEDITION. IT IS A MATTER OF LIFE AND DEATH. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2016 Ford Expedition → · Every Expedition year → · How the figures are calculated →