Page 7 of 18 · complaints 301–350 of 853

1997 Ford Expedition complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1997 record →

Suspension
Filed Jul 8, 2003RI

WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING A KNOCKING NOISE WAS COMING FROM UNDERNEATH THE VEHICLE. ALSO, THERE WAS VIBRATIONS COMING THOUGH THE STEERING COLUMN. *AK

Electrical System
Filed Jun 19, 200376,000 milesVA

WHILE DRIVING SPARK PLUG FELL OUT, CAUSING VEHICLE TO HAVE NO POWER. DEALER NOTIFIED. *AK

Engine and Engine Cooling › Engine
Filed Jun 19, 2003156,000 milesCA

SPARK-PLUG BLEW OUT OF ALUMINUM HEAD ON A 97' FORD EXPEDITION WITH 155,000 MI. PAID $4500.00 FOR A NEW "IMPROVED"RE-BUILT ENGINE. SPARK-PLUG BLEW OUT AGAIN WITH 1,000 MI. ON NEW ENGINE. FORD WILL NOT TALK TO US; WE WOULD LIKE SOME ANSWERS AS WE WERE TOLD THE "IMPROVED" DESIGN ADDRESSED THE PROBLEM OF THE SPARK-PLUGS ONLY HAVING THREE(3) THREADS HOLDING IT ONTO THE ALUMINUM HEAD. *NLM

Steering
Filed Jun 18, 2003KY

PURCHASED USED EXPEDITION IN LATE FEB, 2003. I IMMEDIATELY NOTICED EXTREMELY SENSITIVE STEERING. SLIGHT INPUT, ESPECIALLY AT HIGHWAY SPEED IN RAIN OR WIND, CAUSED LARGE CHANGES IN VEHICLE DIRECTION. LOWER FRONT TIRE PRESSURE, NECONNECTING REAR STAB BAR, FE ALIGNMENT, AND NEW SHOCKS HAVE HELPED THE PROBLEM BUT IT IS STILL WAY TOUCHIER THAN IT SHOULD BE. FORD DEFINITELY HAS A PROBLEM BUILT INTO THIS VEHICLE MODEL. I HAVE OVER 40 YEARS DRIVING EXPERIENCE IN ALL TYPES OF VEHICLES AND HAVE SEEN NOTHING LIKE THIS. I ASSUME IT IS INHERENT IN THE VARIABLE ASSIST POWER STEERING. *NLM

Electrical System
Filed Jun 15, 200364,000 milesWV

5.4L FORD ENGINE IN 1997 EXPEDITION. SPARK PLUG BLOW-OUT IN 3 POSITION. EXPEDITION HAS 64,000 MILES ON IT!! ALSO , THIS VEHICLE WAS SOLD TO ME AS A DEMO MODEL THAT WAS NEVER TITLED, WARRANTY SHOULD HAVE STARTED WHEN I PURCHASED IT. *NLM

Power Train › Automatic Transmission
Filed Jun 11, 2003MI

WHEN I TAKE OFF THE GAS IS STICKY AND TAKES ALOT TO GET IT GOING, WHEN TURNING FROM STOP MY REAR END VIBRATES LIKE IT'S GOING TO FALL OFF. AREADY HAD THE TRANSMISSION REPLACED BY THE DEALER SHIP I GOT THE CAR FROM. DRIVER SIDE WINDOW CLUNKS WHEN ROLLING DOWN, MOTOR MAKES A KNOCKING NOISE WHEN COLD. I JUST DON'T EXPECT THIS KIND OF PROBLEMS WHEN YOU PAY ALOT OF MONEY FOR A NICE CAR.*AK

Steering › Gear Box › Shaft Sector
Filed Jun 5, 2003FL

THE DEALERSHIP REFUSED TO HONOR THE RECALL FOR THE STEERING ASSEMBLY 03 V 196 000. *JB

Air BagsCrash
Filed May 8, 2003CA

THE VEHICLE WAS HIT ON THE FRONT LEFT SIDE YET THE VEHICLES AIR BAGS DID NOT DEPLOY AND CAUSED MINOR INJURIES TO THE CONSUMER. *NLM

Latches/Locks/Linkages › Doors › Latch
Filed Apr 8, 2003CA

ON MY 1997 FORD EXPEDITION, THE CHILD LOCKS ON BOTH REAR DOORS ACTIVATE ON THEIR OWN. THIS STARTED A COUPLE OF YEARS AGO ON ONE DOOR, BUT HAS GOTTEN PROGRESSIVELY WORSE SUCH THAT 70-80 PERCENT OF THE TIME THE CHILD LOCKS ON BOTH DOORS WILL ACTIVATE WHILE DRIVING AND PEOPLE CANNOT EXIT THE SECOND SEAT WITHOUT SOMEONE OPENING THE DOOR FROM THE OUTSIDE. ONCE THE DOOR IS OPENED, THE CHILD LOCK LEVER CAN BE SET TO THE NON-LOCK POSITION, BUT UPON DRIVING THE CAR AGAIN, THE LOCKS ACTIVATE. THIS IS A SEVERE SAFETY PROBLEM, AND BY REVIEWING THE NHTSA WEBSITE AND TALKING TO OTHER EXPEDITION OWNERS, IT IS A VERY COMMON OCCURRENCE IN THIS MODEL. *NLM

Steering › Linkages › Arm › Idler and Attachment
Filed Mar 31, 2003MD

THE VEHICLE EMITS A RUBBING NOISE WHILE STEERING. *NLM

Suspension
Filed Mar 18, 2003WI

THE FRONT SUSPENSION WORE AND CAUSED THE VEHICLE TO BE HARD TO CONTROL. DEALER NOTIFIED. *NLM

Interior Lighting
Filed Mar 18, 2003OK

WHILE DRIVING THE VEHICLE AT 30 MPH THE DOME LIGHT ILLUMINATED AND STAYED ON. THE DEALER HAS BEEN NOTIFIED. *NLM

Visibility › Glass, Side/Rear
Filed Mar 6, 2003MO

THE DRIVER SIDE WINDOW BLEW OUT.*JB

Power TrainCrash
Filed Feb 24, 2003TX

WHEN THE GEAR WAS SHIFTED INTO DRIVE, THE VEHICLE ACCELERATED IN REVERSE, WHICH CAUSED A MINOR ACCIDENT. *JB

Suspension › Front › Springs › Torsion Bar
Filed Feb 17, 200362,000 milesID

TORSION BAR

Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed Feb 5, 2003MA

WHILE DRIVING THE SWAY BAR BROKE CAUSING THE VEHICLE TO PULL TO THE RIGHT. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. PH

Tires › Temporary/Emergency Spare Tire
Filed Jan 27, 2003150,000 milesMI

WHILE DRIVING AND WITHOUT WARNING SPARE TIRE FELL OFF FROM BACK OF VEHICLE. *AK *TT

Suspension › Front › Stabilizer Bar
Filed Jan 15, 2003MI

DEFECTIVE STABILIZER BAR, IT COULD BREAK. *AK

Suspension › Front › Springs › Torsion Bar
Filed Jan 10, 2003MA

CONSUMER STATED THE FRONT TORSION BAR BROKE, WHICH CAUSED THE VEHICLE TO SWERVE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION.*JB

Suspension › Front › Control Arm
Filed Jan 7, 2003WI

REPLACED FRONT SWAY BAR AND STABILIZER. FRONT END SQUEALS WHEN HOLDING STEERING WHEEL. *AK

Electrical System › 12v/24v/48v Battery
Filed Dec 5, 2002MA

WHILE DRIVING, SPEEDOMETER STAYED AT ZERO. CONSUMER STATES ALL THE CONSOLE LIGHTS STARTED TO FLASH ON AND OFF. THE NEXT DAY VEHICLE WOULD NOT START TOOK TO DEALER. DEALER STATES' THERE A CRACK IN FRONT WINDOW THAT ALLOWED WATER GO INTO FUSE BOX AND SHORT CIRCUIT WIRES. RESULTING IN SPEEDOMETER BEING INOPERATIVE. PLEASE PROVIDE ANY FURTHER INFORMATION. TS

Latches/Locks/Linkages › Doors › Latch
Filed Dec 3, 2002CA

THE CHILD SAFETY SEAT LOCKS IN VEHICLE ARE DEFECTED SAYS DEALER. CONSUMER STATES' THE ONLY WAY THE REAR PASSENGER CAN EXIT VEHICLE IS TO STICK HAND OUT OF THE WINDOW AND UNLOCK. PLEASE PROVIDE ANY FURTHER INFORMATION. TS

Engine and Engine Cooling › Engine › Gasoline
Filed Nov 29, 2002MD

COLD ENGINE KNOCK CONTINUES AFTER TEN MINUTE WARM UP AND TEN MINUTE DRIVE TIME. CONTACTED FORD, NO HELP. DT

Suspension › Front › Springs › Leaf Spring Assembly › Hanger,bracket
Filed Nov 19, 2002AR

PULLING THROUGH A PARKING LOT I FELT A BUMP. AFTER PASSING OVER THE "BUMP" I LOOKED BACK TO SEE MY SPARE TIRE SITTING IN THE PARKING LOT. THE END OF THE CABLE THAT HOLDS THE BRACKET FOR THE TIRE TO BE HELD IN PLACE WAS FRAYED. THE PEICE WHICH HOLDS THE BRACKET WAS GONE. AFTER CALLING MY LOCAL FORD DEALERSHIP I WAS ADVISED THIS WOULD COST ME $200.00 TO REPLACE THE CABLE. A FIVE YEAR OLD CAR SHOULD NOT HAVE A CABLE FRAY UNDER IT. IF I HAD BEEN GOING 70 MPH THIS WOULD HAVE CAUSED A HORRIFIC ACCIDENT. DT

Steering › Steering Wheel/Handle Bar
Filed Nov 18, 2002TN

CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH STEERING ASSEMBLY ALSO STATED THAT WHILE HE WAS DRIVING THE VEHICLE THE STEERING ASSEMBLY BROKE. DEALER WAS CONTACTED AND STATED THAT THE STEERING ASSEMBLY TEAR OFF. CONSUMER ALSO STATED THAT HIS HORN, THE AIR BAG, CRUISE CONTROL AND THE AIR BAG ON THE PANEL IS ON. TS

Unknown or Other
Filed Nov 15, 2002104,000 milesOH

I HAVE A VERY NICE LETTER FOR YOU, BUT HOW DO I ATTACH IT. THERE ISN'T ENOUGH SPACE HERE! *PH *JB **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT OVER TO ARTEMIS**769768

Power Train › Transfer Case (4-wheel Drive)
Filed Oct 17, 2002NY

CONSUMER STATES THAT THE VEHICLE LOCKED UP ON FOUR WHEEL DRIVE, WHICH RESULTS IN THE VEHICLE NOT DRIVING AT FASTER THEN 10-15 MPH. CONTACTED DEALER

Suspension › Rear
Filed Sep 27, 2002NJ

CONSUMER STATES THAT THE REAR AXLE TRAC BAR BRACKET SEPARATED. PLEASE PROVIDE ANY FURTHER INFORMATION. *MR

Service Brakes, Hydraulic › Foundation Components › Hoses, Lines/Piping, and Fittings
Filed Aug 20, 2002KS

WHEN APPLYING BRAKES, BRAKE LINE CRACKED AND STARTED TO LEAK FLUID. IT WAS HARD TO STOP VEHICLE. DEALER NOTIFIED. *AK CONSUMER STATES THAT THE FLUID SPRAYED INTO THE CYLINDER, CONSUMER HAD TO REPLACE SPARK PLUGS AND WIRES. *SLC

Steering › Linkages › Tie Rod Assembly
Filed Jul 23, 2002ME

WHILE DRIVING, VEHICLE WILL BOUNCE. CONTACTED DEALER. THIS WAS A RESULT OF THE TIE ROD HAVING TOO MUCH PLAY. *AK *SCC

Suspension › Front › Control Arm › Lower Ball Joint
Filed Jul 23, 2002ME

DURING A VEHICLE STATE INSPECTION CONSUMER WAS INFORMED THAT LOWER BALL JOINT HAD WORN OUT.*AK

Steering
Filed Jul 1, 2002OR

WHILE TRAVELING ABOUT 35MPH ON HIGHWAY RIGHT FRONT STEERING ROD FELL OFF UNDERNEATH VEHICLE. DEALERSHIP IS AWARE OF PROBLEM.*AK

Power Train › Automatic Transmission
Filed Jun 28, 2002IL

WHILE DRIVING VEHICLE WILL JUMP OUT OF GEAR. PUT VEHICLE IN PARK, UNABLE TO GET IT OUT OF PARK ,AND WOULDN'T START.*AK

Suspension › Rear
Filed Jun 25, 2002TX

BOTH BOLTS ON SWAY BAR SUPPORT BRACKET WERE STRIPPED. MANUFACTURER WAS NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

Interior Lighting
Filed Jun 24, 2002MT

DOOR AJAR AND OVERHEAD LIGHTS COME ON AND STAY ON APPROXIMATELY 10 MINUTES AFTER VEHICLE HAS STARTED WITHOUT ANY DOORS BEING OPENED.*AK THE LIGHT IS ILLUMINATED ALL THE TIME AND CONSUMERS DAUGHTER NEARLY FELL OUT OF THE CAR WHEN THE DOOR WASN'T SHUT. THE LIGHT WAS IGNORED BECAUSE IT IS ON ALL THE TIME. *JG

Structure › Body › Door
Filed Jun 24, 2002MT

AFTER STARTING VEHICLE AND PUTTING IT IN GEAR, DOOR SHOULD AUTOMATICALLY LOCK, BUT IT DOESN'T. *AK CONSUMER STATES THAT HER DAUGHTER ALMOST FELL OUT OF THE VEHICLE BECAUSE OF THIS. *JG

Latches/Locks/Linkages › Doors › Latch
Filed Jun 13, 2002MS

CHILD PROTECTION SAFETY LOCK ON THE DOOR WOULD SLIP DOWN INSIDE, AFTER THE DOOR HAS BEEN OPENED SEVERAL TIMES A DAY. THIS WOULD CAUSE THE PASSENGER IN THE REAR NOT TO BE ABLE TO EXIT UNLESS THE DOOR WAS OPENED FROM THE OUTSIDE. DEALERSHIP INFORMED OWNERS THAT NOTHING COULD BE DONE.*AKJLG

Suspension › Front › Stabilizer Bar
Filed Jun 12, 2002KS

PE 01 022/FRONT STABILIZER LINK: WHILE GETTING AN ALIGNMENT, TECHNICIAN INFORMED CONSUMER THAT RIGHT FRONT STABILIZER BAR WAS BROKEN. DEALER AND MANUFACTURER WERE NOTIFIED AND THE PARTS WERE AVAILABLE FOR ANALYSIS. *AK *SLC

Steering › Gear Box (other Than Rack and Pinion)
Filed Jun 10, 2002IL

DRIVING WITH FAMILY IN CAR ,DOING 35 MPH WHEN I LOST TOTAL CONTROL OF THE STEERING.YOU COULD SPIN THE STEERING WHEEL COMPLETELY AROUND WITH NO CONTROL OF THE VEHICLE WHAT SO EVER. I WAS ABLE TO GRADUALLY STOP THE CAR , BUT IT STILL ROLL UP A CURB TO A COMPLETE STOP. NO ONE WAS HURT,I HAD TO HAVE IT TOWED IN TO THE LOCAL DEALER. DEALER REPORTED THAT THE STEERING COLUMN HAD SLIPPED OUT OF THE GEAR BOX ,THUS STRIPPING THE GEAR ITSELF. I ASK THE DEALER IF IT SHOULD BE COVERED UNDER WARRENTY ,HE SAID IT SHOULDN'T BE.I SENT A LETTER TO FORD ,THEY SAID IF THE DEALER DOESN'T THINK IT SHOULD BE COVERED ,THAN IT SHOULDN'T BE COVERED. I FEEL THIS IS A SAFETY ISSUE ,WHAT IF MY WIFE WERE DRIVING THE CAR ON THE HIGHWAY LIKE SHE DOES EVERY DAY TO WORK OR IF MY SON WERE DRIVING IT ,HE IS A NEW DRIVER.I JUST GLAD NO ONE WAS HURT. FORD DOESN'T SEEM TO WANT TO DO ANYTHING ABOUT IT.COULD YOU PLEASE HELP.*AK

Steering › Linkages › Tie Rod Assembly
Filed Jun 6, 2002GA

TIE ROD END SEPARATED AT THE KNUCKLE, CAUSING VIBRATION AND LEFT FRONT TIRE AND WHEEL TURNING IN AND MAKING THE VEHICLE UNDRIVEABLE. *AK

Service Brakes, Hydraulic › Foundation Components
Filed May 29, 2002WA

CONSUMER STATES THAT THE STEERING WHEEL VIBRATES WHEN BRAKES ARE APPLIED, THE VEHICLE HAS BEEN REPAIRED SEVERAL TIMES, HOWEVER THE PROBLEM STILL EXISTS. *SLC

Suspension › Front › Stabilizer Bar
Filed May 28, 2002OK

FOUND STABILIZER BAR LINK MISSING ON RIGHT FRONT. UNKNOWN AS TO WHEN OR HOW IT FAILED EXCEPT THAT FRONT STARTED PULLING TO THE RIGHT CONTINUOUSLY SEVERAL MONTHS AGO.*AK

Steering › Linkages › Tie Rod AssemblyCrash2 injured
Filed May 26, 2002NY

AFTER MAKING A RIGHT TURN OFF A MAJOR PARKWAY IN WESTCHESTER COUNTY NY, WHERE WE HAD BEEN TRAVELING AT 60 MPH, I MADE A RIGHT TURN AT EXIT . AFTER PROCEEDING 25 FEET, A HORRIFIC NOISE WAS HEARD, THE CAR LOST STEERING ABILITY AND SHOOK AND BUCKED WILDLY. HIT A TREE ON ROADSIDE AND CAME TO REST. FOUND THAT THE LEFT TIE ROD BALL JOINT COMPLETELY SEPARATED AND THE LEFT WHEEL HAD NO STEERING AT ALL. THE INCIDENT WOULD HAVE KILLED MY ENTIRE FAMILY HAD IT HAPPENED AT HIGHWAY SPEED. THIS SHOULD NOT BE POSSIBLE. PRIOR TO THIS, LAST YEAR, BOTH SWAY BAR LINKS FRACTURED, ALSO RESULTING IN A NEAR CRASH SITUATION. THIS VEHICLE NEEDS TO BE INVESTIGATED. IT IS A DEATH MACHINE ON WHEELS!!!!*AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed May 7, 2002WA

CONSUMER HAS REPLACED ROTORS 7 TIMES SINCE PURCHASE OF VEHICLE, THE DEALER CONTINUES TO EVADE THE PROBLEM BY REPLACING THE ROTORS EVERY 6 TO 8 THOUSAND MILES. SEVERE VIBRATION OCCURS WHEN BRAKING AT SPEEDS FROM 60 MPH DOWN TO 50 MPH. *AK THE DEALER CAN NOT FIND A REMEDY FOR THE PROBLEM. CONSUMER ALSO STATES THERE IS A PROBLEM WITH THE SUSPENSION. *SLC

Latches/Locks/Linkages › Doors › Latch
Filed May 1, 2002MT

CONSUMER STATES THE CHILD SAFETY LOCKS ON REAR DOORS OF VEHICLE LOCKS BY THEMSELVES WHERE NO ONE GET OUT. DEALER CONTACTED PLEASE ADD VIN.*JB

Equipment › Mechanical › Carrier/Rack
Filed Apr 26, 2002NH

I WAS DRIVING WHEN MY SPARE TIRE FELL OFF AND I FEEL THAT THE MATTER COULD HAVE BEEN MUCH WORSE IF I WAS DRIVING ON THE HIGHWAY WHEN IT HAPPEND. I ALSO HAVE A 9 MONTH OLD BABY THAT WAS IN THE TRUCK WHEN IT HAPPENED. THIS VEHICLE HAS BEEN NOTHING BUT PROBLEMS FOR US AND IT SEEMS LIKE IT JUST KEEPS GETTING WORSE.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed Apr 25, 2002MN

AROUND 60 MPH VEHICLE FEELS LIKE IT'S SHIFTING/ JERKS, THEN STALLS. DEALER CANNOT FIND PROBLEM, STATED THAT WATER WAS GETTING IN THE ENGINE. *AK

Electrical System › Ignition › Switch
Filed Apr 25, 2002MN

VEHICLE WILL START ON ITS OWN, WITHOUT KEY BEING IN IGNITION. CONSUMER HAS DISCONNECTED BATTERY. VEHICLE HAS NOT BEEN INSPECTED BY DEALERSHIP.*AK

Steering › Linkages › Tie Rod Assembly
Filed Apr 24, 2002NY

INNER TIE ROD HAD TO BE REPLACED ON THE DRIVER'S SIDE. FIVE MONTH AGO, OUT TIE ROD HAD TO BE REPLACED. PROBLEM WAS DUE TO NO GREASE FITTING. DEALER WAS NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

Steering › Linkages › Tie Rod Assembly
Filed Apr 15, 2002WI

LEFT AND RIGHT TIE RODS BROKE OFF WHILE CONSUMER WAS DRIVING, AND CONSUMER COULD NOT CONTROL THE VEHICLE. CONTACTED DEALER, AND THE DEALER FIXED THE PROBLEM.*AKBOTH TIE RODS BROKE OFF BETWEEN 75 AND 85 K MILES. VEHICLE HAS NEVER BEEN OFF RAOD OR IN AN ACCIDENT, THERE WAS NO INDICATION OF FAILURE PRIOR TO BOTH INCIDENTS. *JG

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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