Page 9 of 11 · complaints 401–450 of 533

2000 Ford Excursion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2000 record →

Power Train
Filed Sep 26, 2001CA

TRUCK LOSES POWER, ATTEMPTED TO RESTART, RESTART WENT A FEW BLOCKS AND CUT OFF AGAIN

Power Train › Automatic Transmission › Park/Neutral Start Interlock Switch
Filed Sep 21, 2001AK

VEHICLE JUMPED FROM PARK TO REVERSE WITHOUT BRAKE PEDAL BEING DEPRESSED. DAMAGE WAS CAUSED TO FRONT PORCH OF CONSUMER'S HOME. CONSUMER WAS PARKED ON A INCLINE WITHOUT EMERGENCY BRAKE ENGAGED. DEALER HAS YET TO BE CONTATCED. PLEASE PROVIDE FURTHER DETAILS. *AK

Tires › Tread/Belt
Filed Sep 18, 2001TX

THE TREAD CAME OFF THE TIRE CAUSING ME TO LOSE CONTROL. THE VEHICLE RAN OFF THE ROAD INTO A GLASSY FIELD/DITCH. THIS OCCURED ABOUT THE 45 MILE MARKER OF I-10 W/B IN LA.

Vehicle Speed Control › Accelerator PedalCrash1 injured
Filed Sep 17, 2001SC

MY FOOT BECAME STUCK BETWEEN THE BRAKE PEDAL AND THE ACCELERATOR, BECAUSE IT WAS DARK AND THERE WAS NO LIGHTING I COULDN'T SEE HOW TO REMOVE MY FOOT AND THE CAR DESTROYED A MOTEL. *AK

Tires
Filed Sep 12, 2001AZ

PE00 020; CONSUMER WAS TRAVELING ABOUT 65MPH ON HIGHWAY AND VEHICLE WAS STEERING TO RIGHT WHILE CONSUMER WAS PULLING IT TO LEFT FOR A SPLIT SECOND. THEN, HE REMOVED HIS FOOT FROM ACELLERATOR, AND RIGHT FRONT TIRE BLEWOUT. HE WAS ABLE TO PULL OVER TO THE SHOULDERS. FIRESTONE, STEEL TEX TIRES. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Sep 8, 2001ME

WHILE PASSING ON A TWO LANE ROAD, THE VEHICLE I WAS PASSING SWERVED INTO MY LANE. I HAD TO APPLY THE BRAKES VERY FORCEFULLY AND WHEN I DID SO, THE BRAKES PULLED THE STEERING SO HARD TO THE LEFT I NEARLY LOST CONTROLOF THE VEHICLE. FOLLOWING THIS SITUATION I TESTED BOTH MY EXCURSION AND MY FORD F-350 AND BOTH VEHICLES SWERVE HARD TO LEFT DURING FORCEFUL EMERGENCY BRAKING. I SHOULD ALSO NOTE THAT AT 36,000 MILES, MY EXCURSION WAS SERVICED UNDER WARRANTY FOR BRAKE PULLING AND PULSATING. THE ROTORS AND PADS WERE REPLACED HOWEVER, I DO NOT BELIEVE THIS WARRANTY SERVICE IS RELATED TO THE SEVERE PULLING DURING EMERGENCY BRAKING. I BELIEVE THE BRAKING PROBLEM IS STRUCTURAL IN ORIGIN AND IS GOING TO RESULT IN SOME NUMBER OF FATALITIES. I KNOW THAT IT MY CASE, I CAME TO THE BRINK OF AN UNSURVIVABLE ACCIDENT.*AK

Tires › Tread/Belt
Filed Aug 27, 2001AZ

HAD A TREAD SEPARATION WHILE TOWING A 5000LB BOAT. TIRE PRESSURE WAS 65LBS. AMBIENT TEMP = 95 DEGREES. TIRE BLEW WITHOUT WARNING AT CREST OF 5% GRADE. ALMOST LOST CONTROL OF VEHICLE AS MY STEERING WAS SEVERELY IMPACTED. TIRE WAS THE REAR PASSENGER SIDE. TONGUE WEIGHT 400 LBS. TWO ADULTS, 5 CHILDREN AGES 11 - 12. *AK (TIRESIZE: 265/75/R16)

Vehicle Speed Control
Filed Aug 14, 2001CA

WHEN VEHICLE STOPPED AT A RED LIGHT OR WHEN THE VEHICLE JUST STOPPED VEHICLE WOULD SUDDEN ACCELERATE. HAD TO STEP ON BRAKE PEDAL TO RESTRAINT VEHICLE. THIS HAD HAPPENED WHEN TRANSMISSION WAS PLACED IN REVERSE. PLEASE PROVIDE MORE INFORMATION.*AK

Suspension › Front
Filed Aug 14, 2001TX

AUGUTS 7, 2001 - TRAVELING ON A HIGHWAY WITH SPEED LIMIT OF 65MPH AND THE TEMPERATURE WAS 101. APPROXIMATELY 25 MINUTES INTO MY DRIVE I NOTICE VIBRATION IN MY STEERING WHEEL AND THE VEHICLE FELT LIKE IT HAD A SCUTTLE SHAKE WHICH CONTINUED TO GET WORSE. I STOPPED AND LOOKED AT MY FRONT TIRES AND UNDERNEATH THE FRONT END FOR ANY OBVIOUS DEFECTS. DIDN'T LOOK AT THE BACK TIRES CLOSELY BECAUSE I ASSUMED IT WAS A FRONT END PROBLEM DUE TO THE STEERING WHEEL VIBRATION. WHEN I GOT BACK ON THE HIGHWAY THE PROBLEM WAS GETTING WORSE (SHAKING HARDER) SO I STOPPED ONCE AGAIN TO LOOK AT THE FRONT END. I HAPPENED TO TAKE A LOOK AT THE REAR TIRES WHILE STANDING A DISTANCE AWAY FROM THE VEHICLE. MY DRIVER'S SIDE REAR TIRE TREAD WAS SEVERLY WARPED. FIRESTONE DEALER REPLACED TIRE IMMEDIATELY. I FEEL THAT IF I HAD IGNORED THESE OBVIOUS WARNING SIGNS AND KEPT ON DRIVING, I WOULD HAVE HAD A BLOW OUT AT HIGHWAY SPEEDS. THE HIGH TEMPERATURE WAS MOST LIKELY A FACTOR IN THE TIRE'S FAILURE.*AK (TIRESIZE: LT26575R16)

Suspension
Filed Aug 9, 2001KS

AT FOUR THOUSAND MILES A POPPING NOISE COULD BE HEARD COMING FROM ENGINE. CONSUMER CONTACTED DEALER FOR THIS PROBLEM. VEHICLE WAS DEEMED UNSAFE, AND WAS TRADED FOR A 2001 MODEL. CONSUMER BEGAN TO EXPERIENCE SAME PROBLEM. PLEASE PROVIDE FURTHER DETAILS.*AK

Tires › Sidewall
Filed Aug 9, 2001MT

WHILE DRIVING 75MPH HAD HEARD A THUMP, TIRE HAD BLOWN, MAINTAINED CONTROL AND PULLED OFF ROAD. CHECKED TIRES, AND NOTICED LEFT FRONT HAD A HOLE ON INSIDE OF SIDEWALL, WHICH WAS OUTWARD. OUTSIDE OF THE SIDEWALL WAS PEELED AWAY FROM TREAD WHICH HAD REMAINED INTACT ON TIRE. FIRESTONE ,STEEL TEX, P265/75R16, ORIGINAL EQUIPMENT.*AK

Suspension › Front › Shock Absorber
Filed Aug 8, 2001IN

RUBBER MOUNT ATTACHED TO BOTTOM OF FRAME IS TOUCHING THE SPRING, CAUSING VEHICLE TO BOTTOM OUT, AND FRONT END TO SHIFT FROM SIDE TO SIDE ON A GRAVEL ROAD. THERE IS ONLY APPROXIMATELY LESS THAN 1/8 OF A INCH OF CLEARANCE WHICH IS NOT ENOUGH TO ABSORB SHOCK. OTHER FORD HEAVY DUTY TRUCKS HAVE 3 TO 3 1\2 INCH OF CLEARANCE. *AK *SLC

Exterior Lighting › Headlights › Switch
Filed Aug 7, 2001CO

WHILE TURNING ON HEADLIGHTS SWITCH BROKE OFF. CONTACTED DEALER, AND DEALER STATED VEHICLE WAS NOT ON RECALL.*AK

Tires
Filed Aug 6, 2001OK

TOWING 30' TRAVEL TRAILER, REAR AXLE WT. OF 5000 LBS, REAR TIRES INFLATED TO 55 PSI, AVERAGE SPEED 65MPH

Tires
Filed Aug 6, 2001CO

GOING 25 MPH, WE HEARD A SWISH NOISE AND IT WAS THE SIDEWALL OF THE REAR DRIVER SIDE TIRE. THERE WAS A 3" LONG TEAR IN THE SIDEWALL THAT GOES INTO THE TREAD AREA. THIS IS THE SECOND TIME THIS HAS HAPPENED. LAST TIME WE WERE GOING 60 MPH AND THE TIRE SHREDDED BEFORE WE COULD COME SAFELY TO A STOP. BOTH TIMES IT'S BEEN THE SAME LOCATION, REAR DRIVER SIDE. BOTH TIMES IT'S BEEN A SIDE WALL FAILURE. WE ARE REPLACING ALL TIRES INCLUDING THE SPARE AS I DO NOT TRUST THEM. MY TIRES ARE NOT UNDER THE RECALL AND FORD/FIRESTONE SAID IT IS A ROAD HAZARD PROBLEM AND/OR TIRE INFLATION. THEY WERE AT 65 PSI AND THE MAX RATING IS 80 PSI. I'VE BEEN DRIVING FOR 15 YEARS NOW AND THIS IS THE FIRST VEHICLE TO HAVE THE SIDEWALL GO OUT AND FOR IT TO HAPPEN TWICE IN ONE YEAR IS TOO COINCIDENTAL.*AK

Tires
Filed Aug 2, 2001KS

SIDEWALL OF TIRE COMING APART. *AK (TIRESIZE: LT26575R16)

Power Train › Driveline › Driveshaft
Filed Jul 31, 2001MO

VEHICLE HAD AUDIBLE NOISE AND VIBRATION, DRIVESHAFT WAS REMOVED FROM 2001 MODEL ON LOT AND PLACED IN MY VEHICLE, DRIVESHAFT WAS NOTICEABLY DIFFERENT THAN THE ONE REMOVED FROM MY VEHICLE. STILL HAVE VIBRATION AT SPEEDS 55- 70. DEALER REFUSES TO WORK ON THIS VEHICLE ANY MORE TO CORRECT THIS PROBLEM.THIS TRUCK ONLY HAS 5700 MI. ON IT.THEY REPLACED THE DRIVESHAFT AT 46OR 4700. WE ARE AFRAID TO DRIVE THIS VEHICLE ON ANY MAJOR TRIPS.*AK

Electrical System › Wiring › Fuses and Circuit Breakers
Filed Jul 30, 2001TX

1ST FAILURE: PULLING OUT OF MY DRIVEWAY AND NOTICED THAT MY SECURITY SYSTEM "THEFT" LIGHT WAS BLINKING. THIS SHOULDN'T BE BLINKING WHILE I AM DRIVING. ALL OF A SUDDEN I REALIZED THAT I HAD NO POWER WHEN I PRESSED ON THE GAS PEDAL. THEN NOTICED THAT ALL GAUGES HAD FAILED. THE ENGINE CONTINUED TO RUN BUT WITH NO POWER TO DRIVE. TURNED VEHICLE OFF AND WOULD NOT START AGAIN. TOWED INTO COVERT FORD AND THEIR EXPLANATION WAS A BLOWN FUSE THAT CONTROLS THE PCM (POWER CONTROL MODULE). THIS AFFECTED THE GAS PEDAL BECAUSE IT IS CONTROLLED BY A CHIP INSTEAD OF A CABLE. COVERT FORD REPLACED FUSE, CHECKED OUT ALL WIRING HARNESSES AND COULD NOT FIND ADDITIONAL PROBLEMS. RETURNED VEHICLE TO ME. 2ND FAILURE: 2-1/2 WEEKS AFTER 1ST FAILURE I WAS DRIVING DOWN THE ROAD AND HAD TURNED OFF THE "OVERDRIVE" AT THE END OF THE GEAR SHIFTER. WHEN I TURNED THE "OVERDRIVE" BACK ON I IMMEDIATELY HEARD A POP FROM THE FUSE BOX AND NOTICED THAT MY GAUGES HAD FAILED AND THE "THEFT" LIGHT WAS BLINKING. I CONTINUED TO COAST UNTIL I FOUND A FAIRLY SAFE AREA TO PULL OFF. BECAUSE I WAS GOING DOWNHILL AT THE TIME OF FAILURE I WAS ABLE TO GET OFF THE ROAD. THIS VEHICLE WAS TOWED INTO COVERT FORD AND IS STILL WITH THEM. I AM CONCERNED THAT THIS IS AN INTERMITTENT ELECTRICAL PROBLEM AND THAT IT WILL NEVER BE LOCATED. THIS IS VERY DANGEROUS BECAUSE THERE IS NO PRIOR WARNING SIGNALS. ALL OF A SUDDEN YOUR ENGINE IS STILL RUNNING, BUT PROVIDES NO POWER TO THE VEHICLE. THE REASON THAT I AM REPORTING THIS IS THAT THERE IS A

Tires › Sidewall
Filed Jul 25, 2001CA

WHILE FREEWAY DRIVING TIRE SEPARATED FROM SIDEWALL OF RIM. WHEN I TOOK TO DEALER THE ASSISTANT SERVICE MANAGER REFUSED TO HELP US. SAID IT WAS NOT A RECALL SO HE WOULD NOT WARRENTY. DAMAGED RIM ALSO.*AK (TIRESIZE: /75R16)

Tires
Filed Jul 25, 2001FL

WHILE TRAVELLING ON THE INTERSTATE AT APPROXIMATELY 75 MPH, WE EXPERIENCED A BLOWOUT ON THE RIGHT REAR OF THE VEHICLE. UPON COMPLETING OUR TRIP HOME, I MADE NUMEROUS PHONE CALLS REGARDING THE TIRES AND EVENTUALLY WAS REFERRED TO A LOCAL FIRESTONE TIRE DEALER. AFTER VISITING THE DEALER AND HAVING MY TIRE INSPECTED, FIRESTONE CLAIMS I HAD VALVE STEM FAILURE. (TIRESIZE: LT26575R16)

Tires › Tread/Belt
Filed Jul 18, 2001OH

DRIVING ON 270 E OUTERBELT. WITH 3 OTHER PEOPLE IN THE CAR AT 65MPH, REAR PASSENGER TIRE SMOKED THEN WENT FLAT, I OBSERVED A SEPARATION OF THE TIRE TREAD FROM THE BELTS OF THE RUBBER, AND A MELTED FIBERS AROUND THE BELTS. *AK (DOT NUMBER: VNW810379 TIRESIZE: LT265/75R1)

Tires › Tread/Belt
Filed Jul 16, 2001MD

FIRESTONE, STEELTEX AT TIRES, LT265/75R16, DOT VNW8TX0279, LOAD RANGE D, ORIGINAL EQUIPMENT ON A 2000, FORD, EXCURSION WITH 25000 MILES. CONSUMER NOTICED TREAD SEPARATION ON ONE OF THE TIRES.*AK *SLC

Tires
Filed Jul 16, 2001NV

WHILE DRIVING 65 MPH ON FREEWAY PASSING A TRUCK RIGHT FRONT TIRE EXPLODED. TIRE SIZE LT26575R16, DOT# VNWS1X02600. *AK FIRESTONE STEELTEX. *SLC

Tires › Sidewall
Filed Jul 16, 2001WA

THESE OEM TIRES ARE EXTREMELY DANGEROUS, I HAVE HAD 2 SIDEWALLS BLOWOUTS WITH NO WARNING IN MY FIRST 6 MONTHS OF OWNERSHIP. THESE TIRES MUST BE RECALLED BEFORE THERE ARE MORE INJURIES AND/OR FATALITIES. I REPLACED THE TIRES AND HAVE THE OEM TIRES IN MY GARAGE TO RETURN TO FIRESTONE. THEY HAVE REFUSED TO HELP ME AS THEY HAVE NOT BEEN RECALLED YET. FIRESTONE CONTINUES TO BLAME THE CONSUMER FOR THESE FAILURES AND THAT IS NOT THE CASE, THESE TIRES ARE VERY DANGEROUS AND CAN FAIL AT ANY TIME.*AK (TIRESIZE: P265/75R16)

Steering › Linkages
Filed Jul 13, 2001WA

SHORTLY AFTER PURCHASE OF VEHICLE STEERING CHANGED, STEERING WHEEL WAS OFF CENTER. DEALER DISCOVERED THAT LEFT MOUNTING BRACKET THAT HOLDS CROSS TRACK BAR WAS BROKEN. WAS REPAIRD, BUT STEERING WAS STILL NOT RIGHT. CONSUMER FELT PART WAS BROKEN WHEN HE PURCHASED VEHICLE. *AK

Tires › Sidewall
Filed Jul 10, 2001WV

RAISED WHITE LETTERS ON SIDEWALL HAD STARTED TO CRACK DOWN THROUGH RUBBER. TREAD WAS PEELING AWAY FROM LEFT FRONT PASSENGER TIRE. LEFT FRONT HAD LOST A LARGE CHUNK OF TREAD. HAD CONTACTED DEALERSHIP, AND WAS INFORMED BY MECHANIC THAT TIRE NEEDED TO BE INSPECTED BEFORE REPLACING IT. CONTACTED A LOCAL MECHANIC WHO HAD ORDERED REPLACEMENT TIRES FOR VEHICLE.*AK

Tires
Filed Jul 8, 2001TX

FORTUNATELY FOR MY FAMILY AND I, WE WERE TRAVELING ALONG A STRAIGHT SECTION OF TURNPIKE JUST SOUTH OF TULSA, OK AT APPROXIMATELY 65-70MPH. WITHOUT WARNING, THE RIGHT REAR TIRE BLEW OUT. THE SIDEWALL IS COMPLETELY DETACHED FROM THE TREAD. THE TREAD ON THE TIRE IS FINE AND THERE WERE NO PUNCTURES OR OTHER DEFECTS IN THE TIRE. IT TOOK THE TIRE TO TWO SEPARATE TIRE DEALERS (NOT FIRESTONE) FOR THEIR OPINIONS. BOTH INDICIATED THAT THE TIRE SUFFERED FROM A TOTAL SIDEWALL FAILURE ON THE OUTSIDE OF THE TIRE. BOTH DEALERS EXAMINED THE TIRE FOR PUNCTURES, ETC. THERE WERE NONE. I TOOK THE VEHICLE AND TIRE TO THE DEALERSHIP FOR ASSISTANCE. SO FAR, THEY'VE BEEN INCREDIBLY RELUCTANT TO ASSIST. THEY HAVE AGREED TO REPLACE THE ONE TIRE. HOWEVER, I LIVE IN FEAR OF PLACING MY FAMILY OF FIVE IN MY PRACTICALLY NEW $40,000 VEHICLE. I HAVE ZERO CONFIDENCE IN THESE TIRES AND HAVE ORDERED REPLACEMENT TIRES (NON-FIRESTONE OF COURSE). THE PRIMARY REASON I PURCHASED THIS VEHICLE WAS SAFETY ON THE ROAD WITH MY FAMILY, NOW I DON'T HAVE THAT PEACE OF MIND WITH THESE TIRES. I'VE RESEARCHED SIMILAR INFORMATION ON THE INTERNET AFTER THIS OCCURRENCE AND FOUND AT LEAST 6 PHOTOS AND REPORTS OF THE EXACT SAME TYPE OF TIRE FAILURE OF THIS TIRE. I'D HATE TO IMAGINE WHAT WOULD HAVE HAPPENED IF THIS HAD BEEN ON A CURVED SECTION OF HIGHWAY AT APPROXIMATELY THE SAME SPEED IF THE BLOWOUT HAD BEEN ON THE FRONT OUTSIDE TIRE. MY FAMILY AND I PROBABLY WOULDN'T BE AROUND TO REPORT THIS TO YOU. I'M VERY CONCERNED AND UPSET WI

Tires › Tread/Belt
Filed Jul 5, 2001FL

FIRESTONE, STEEL TEX TIRES, LT265/75R16, DOT VNW, ORIGINAL EQUIPMENT ON A 2000, FORD, EXCURSION WITH 9600 MILES ON TIRES. WHILE DRIVING 30 MPH RIGHT REAR TIRE HAD TREAD SEPARATION. NO ACCIDENT.*AK TREAD SEPARATION CAUSED SOME DAMAGE TO THE WHEEL. *SLC

Tires › Sidewall
Filed Jul 2, 2001IA

ALL FOUR ORGINAL EQUIPMENT FIRESTONE, STEEL TEX TIRES, SIZE RT265R7516, DOT#N/A WITH 25,000 MILES ARE SPLITTING 8 TO 10 PLACES ON EACH TIRE. DEALER HAS BEEN MADE AWARE OF PROBLEM. *AK CONSUMER STATES SIDEWALLS ARE LITERALLY COMING APART AND THE INNER CORES BULGE OUT THE SIDES THROUGH THE SPLITS, TIRES WERE MANUFACTURED IN CANADA. *JB

Suspension › Front › Springs › Coil Springs
Filed Jun 29, 2001NC

FRONT AXLE LEAF SPRING WAS MAKING A POPPING NOISE WHEN VEHICLE ACCELERATED/ BRAKED OR WAS GOING OVER BUMPS OR CRACKS. HAVE TAKEN TO DEALERSHIP TWICE FOR PROBLEM. MECHANIC WOULD PACK WITH GREASE, WHICH WAS A TEMPORARY MEASURE. MANUFACTURER HAS BEEN INFORMED OF PROBLEM.*AK

Visibility › Windshield
Filed Jun 29, 2001IL

WINDSHIELD CRACKED WHEN SPRAYED WITH COLD WATER WHILE WASHING VEHICLE, WHEN NEW WINDSHIELD WAS INSTALLED INSTALLER SAID HE HAD SEEN OTHER S.D. FORD TRUCKS WITH SAME PROBLEM SEEMS LACK OF SILICONE ADHESIVE ALLOWS GLASS TO COME IN CONTACT WITH FRAME AND CAN ALLOW GLASS TO BE "ETCHED" BY FRAME AND WEAKENS AREA.ALL TRUCKS ARE MANUFACTURED AT SAME PLANT. *AK

Tires
Filed Jun 26, 2001IL

FIRESTONE STEEL TEX RADIAL R4S, LT265/75R16, ORIGINAL EQUIPMENT ON A 2000, FORD, EXCURSION WITH 36000 MILES. WHILE DRIVING 60 MPH RIGHT REAR TIRE SUDDENLY WENT FLAT. FIRESTONE DEALER EXAMINED TIRE, FOUND NO VISIBLE DAMAGE, BUT REFUSED TO REPLACE TIRE.*AK DOT NUMBER VNW81XY389. *SLC

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jun 25, 2001TN

BRAKE ROTORS HAVE BEEN EXAMINED BY TWO DEALERSHIPS FOR EXCESSIVE WEAR AND VIBRATIONS DURING APPLICATION OF BRAKES. ROTORS WERE TURNED WITH APPROXIMATELY 20,000 MILES ON VEHICLE. BRAKES THEN FAILED WITH APPROXIMATELY 24,000 MILES ON VEHICLE, AND SECOND DEALERSHIP REPLACED BRAKES. CURRENTLY, WITH APPROXIMATLEY 30,000 MILES ON THE VEHICLE, BRAKES ARE FAILING TO STOP VEHICLE. DEALERSHIP HAS INFORMED CONSUMER THAT BRAKE PROBLEMS ARE RELATED TO "CONSUMERS DRIVING/BRAKING HABITS". PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS. *AK

Tires › Sidewall
Filed Jun 20, 2001AZ

CONSUMER WAS DRIVING ABOUT 65 TO 70 MPH WHEN RIGHT REAR TIRE, SIZE LT26575RX16 CAME OFF WITH SIDEWALL SEPARATING AROUND TIRE. CONTACTED DEALER. *AK

Tires › Tread/Belt
Filed Jun 15, 2001CA

WE HAD BEEN TRAVELING FOR ABOUT AN HOUR IN THE DESERT IN APPROX 100+ DEGREE HEAT ON I-40 ABOUT 30 MILES WEST OF NEEDLES, CALIFORNIA. THE TRUCK STARTING TO SHAKE BADLY AND THEN WE HEARD A POP. WE LOOKED IN THE REAR VIEW MIRROR AND SAW THE ENTIRE TREAD FROM THE TIRE FLYING BACK ON THE ROAD. WE WERE UNABLE TO GET THE TREAD DUE TO THE TRAFFIC. WE CALLED THE NUMBER IN FORD'S OWNER'S MANUAL FOR THEIR ROAD SIDE SERVICE. THEY SENT ACTION TOW OUT OF NEEDLES, CALIFORNIA, (760-326-4068) TO CHANGE OUR TIRE. THE TOW DRIVER, ISRAEL, SAID HE HAD CHANGED FIVE FIRESTONE TIRES ON EXCURSIONS IN THE PAST THREE DAYS! HE SAID ONE OF THE EXCURSIONS ONLY HAD 7,000 MILES ON IT. WE HAD THREE ADULTS AND THREE CHILDREN, INCLUDING A BABY, IN THE VEHICLE AND ALL WERE EXTREMELY UPSET. LUCKILLY MY HUSBAND WAS ABLE TO GET THE CAR OVER TO THE SHOULDER AND NO ONE WAS HURT. WE HAD JUST CALLED FORD THE WEEK BEFORE THIS TRIP BECAUSE WE WERE CONCERNED ABOUT THE FIRESTONES ON OUR LONG TRIP. THEY TOLD US THERE WERE NO PROBLEMS WITH THIS TIRE AND THEY WEREN'T BEING RECALLED. WE WENT TO THE FORD DEALER WHEN WE GOT HOME. THEY TOLD US THEY WOULDN'T COVER THE TIRES OR DAMAGE TO OUR VEHICLE UNDER WARRANTY. THEY REFERRED US TO FIRESTONE. WE CALLED FIRESTONE AND THEY SENT US A CLAIM PACKAGE. THEY SAID THEY WON'T HONOR ANY CLAIM WITHOUT SHIPPING THEM THE DAMAGED TIRE. *AK (DOT NUMBER: VNW81X0379 TIRESIZE: LT26575R16)

Electrical System
Filed Jun 13, 2001MS

CONSUMER IS HAVING ELECTRICAL PROBLEMS. THERE ARE A FEW ITEMS THAT DON'T EVEN WORK AT TIMES, LIKE DOME LIGHT AND INSTRUMENT PANEL. CONSUMER HAS NOT CONTACTED DEALER. PLEASE PROVIDE FURTHER DETAILS.*AK

Tires › Sidewall
Filed Jun 8, 2001NC

CONSUMER NOTICED WHILE RETURNING FROM A ROAD TRIP THAT SIDEWALLS OF ALL 4 TIRES HAVE RAZOR BLADE LIKE MARKINGS.T FIRESTONE WILL REPLACE THEM AT $75 A TIRE. FORD DEALER WILL REPLACE TIRES IF CONSUMER AGREED TO SPLIT THE COST. CONSUMER HAS A 2000, FORD, EXCURSION WITH ORGINAL TIRES, SIZE LT26575R16 WITH 30,000 MILES.*AK CONSUMER STATES THAT CRACKS IN TIRES GO ALL THE WAY AROUND THE TIRE AND ARE VERY DEEP IN THE SIDEWALL, DOT NUMBERS VNW8, FIRESTONE STEELTEX R4S. *SLC

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jun 5, 2001PA

WHEN BRAKES ARE APPLIED PEDAL BECOMES HARD, RESULTING IN EXTENDED STOPPING DISTANCE. DEALER HAS REPAIRED VEHICLE SEVERAL TIMES, AND HAS NOT BEEN ABLE TO CORRECT PROBLEM.*AK

Tires
Filed Jun 5, 2001TX

ORIGINAL TIRE ON A FORD EXCURSION. PASSENGER REAR TIRE BLEWOUT AT A LOW SPEED, TIRE POPPED AND BLEW APART.*AK CONSUMER STATES THE FIRESTONE STEELTEX TIRE, LT265/75R15, EXPERIENCED TREAD SEPARATION WHILE TRAVELING ON A DIRT ROAD. *SLC

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jun 4, 2001MN

DURING BRAKING VEHICLE WILL PULL TO THE RIGHT TYPICALLY, HOWEVER, IT WILL PULL TO THE LEFT ON OCCASION. VEHICLE PULLS WHEN BRAKES ARE APPLIED. SEVERITY OF THIS PULLING INCREASES WITH HARDNESS OF BRAKING. DEALERSHIP HAS EXAMINED VEHICLE, AND LUBRICATED CALIPERS AS WELL AS REPLACED AND ROTATED BRAKE PADS. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed May 29, 2001MN

WHEN APPLYING BRAKES AT ANY SPEED VEHICLE WILL PULL TO LEFT DURING LIGHT AND HARD BRAKING. DEALERSHIP IS AWARE OF DEFECT, AND HAS AGREED TO REPLACE VEHICLE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK

Steering › Linkages › Tie Rod Assembly
Filed May 22, 2001TX

WHILE BACKING OUT OF THE DRIVEWAY THE FRONT RIGHT TIE ROD CAME "UN-BOLTED" HIT THE GROUND. THE RIGHT WHEEL ASSEMBLY LAID OUT AT ABOUT A 40 DEGREE ANGLE FROM THE VEHICAL. IF WE WERE DRIVING DOWN THE HIGHWAY WHEN THIS HAPPENED MY FAMILY WOULDN'T BE ALIVE TODAY.*AK

Suspension › Front
Filed May 21, 2001IL

WHILE TRAVELING AT 50 MPH AND OVER VEHICLE WANDERED OFF ROAD, TRAVELING LEFT TO RIGHT. DEALER HAS BEEN CONTACTED. *AK THE VEHICLE HAD BEEN ALIGNED, TIRES WERE BALANCED, STEERING GEAR BOX WAS ADJUSTED, NEW TIRES WERE INSTALLED BUT THE PROBLEM WAS NOT SOLVED. *YH

Steering › Gear Box › Shaft Sector
Filed May 17, 2001IL

EA 01 009; MANUAL: SHAFT SECTOR BROKE WHILE DRIVING AT 25 MPH AND CAUSED A LOSS OF STEERING CONTROL. DEALER NOTIFIED, AND MADE REPAIRS AT CONSUMER'S EXPENSE. PLEASE FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK

Suspension › Front
Filed May 16, 2001GA

WHILE DRIVING BETWEEN 65 AND 75 MPH T VEHICLE WOULD START VIBRATING. DEALER COULD NOT FIND OUT WHERE VIBRATION WAS COMING FROM. THEY BELIEVED IT WAS MANUFACTURER'S FRAUD. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed May 7, 2001FL

WHEN APPLYING BRAKES LOST CONTROL OF VEHICLE. ENGINE SLOWED DOWN. ALSO, HESITATED WITHOUT PRIOR NOTICE. *AK

Suspension › Front › Springs › Air Suspension System
Filed May 3, 2001FL

WHEN DRIVING FRONT END BOUNCES UP AND DOWN/ UP AND DOWN. CONSUMER HAS TO SLOW DOWN TO KEEP CONTROL. CONSUMER STATED IT WAS FRONT END, MAY BE POOR SHARKS. *AK

Engine and Engine Cooling › Engine
Filed May 3, 2001WA

OIL LEAKAGES DUE TO ENGINE GALLEY PLUG COMING OUT OF IT HOUSING ON TWO OTHER OCCASIO. DEALER NOTIFIED, AND UNWILLING TO ASSIST IN THIS MATTER. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK

Steering › Hydraulic Power Assist System
Filed Apr 27, 2001CA

SINCE THIS VEHICLE WAS NEW, IT IS OFTEN IMPOSSIBLE TO STEER IF YOU ARE STEPPING ON THE BRAKES AT THE SAME TIME. THIS OCCURS AT LOW SPEED, FORTUNATELY, BUT IT IS STILL A HAZARD. TWO FORD DEALERS HAVE TOLD ME THAT THERE IS NOTHING THEY CAN DO ABOUT IT, FORD WILL NOT FIX IT AND "THEY ARE ALL THAT WAY." I CONSIDER THIS A SERIOUS SAFETY DEFECT.*AK

Suspension › Front
Filed Apr 20, 2001MD

WHILE DRIVING AT ANY SPEED CONSUMER NOTICED VIBRATION IN FRONT END. VIBRATION CAN WAS FELT IN STEERING WHEEL. CONSUMER HAS CONTACTED DEALER, DEALER WAS UNABLE TO DETERMINE CAUSE OF PROBLEM. *AK CONSUMER ALSO STATES WHEN HE TURNS THE VEHICLE, STEERING DOES NOT RESPOND, CONSUMER WAS ADVISED BY DEALERSHIP THAT THIS IS A NORMAL CHARACTERISTIC OF VEHICLE, CONSUMER STATES SWAYBAR WAS ON UPSIDE DOWN, MOUNTS WERE MISSING OR EITHER LOOSE, AS WELL AS SPRINGS WERE BACKWARDS, CONSUMER STATES DEALERSHIP IS SHIPPING VEHICLE TO ANOTHER STATE TO HAVE IT FIXED, CONSUMER STATES HE ALSO HAD TIRES REPLACED, CONSUMER IS ALSO EXPERIENCING BRAKING DIFFICULTY. *JB

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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