Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2020 record →
The contact owns a 2020 Ford Escape. The contact stated that upon opening the driver's side door, the latch made an abnormal sound. The vehicle was taken to an independent mechanic, who diagnosed a failure with the door check arm. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Action Number PE23013. The manufacturer was not notified of the failure. The failure mileage was 25,000.
From online research, seems to be a common problem with the ford escape. while in normal use the front driver side door check rod failed. the door was very difficult to open after the failure and now no longer closes
CALLED MY DEALERSHIP FOR MY DOOR PROBLEM, SAYS THERES BEEN ISSUES WITH THE DOOR CHECK , BUT IM A MONTH AND HALF OUT OF WARRANTY AND FORD DOES NOT WANT TO TAKE RESPONSIBILTY FOR THIS PROBLEM THAT SO MANY PEOPLE HAVE WITH THIS... SO I WILL HAVE TO GO PAY FOR THIS ON MY OWN AND GET A RENTAL CAR.. I FEEL AS THOUGH THIS SHOULD BE A RECALL IF SO MANY PEOPLE ARE HAVING THE SAME ISSUE!!!
The contact owns a 2020 Ford Escape. The contact stated that the front driver's door hinge fractured. The vehicle was taken to the dealer. The vehicle was diagnosed with a fractured door hinge. The door hinge needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 28,608.
Driver's side door the spot welds broke off, door was making a popping sound whenever opened. Driver's side window also wouldn't go down all the way. Took to dealer to check on it and they knew about this issue right away, advised us to take the car to a body shop because we would need a new Driver's side door put on.
Drivers door one day made a popping noise and then was unable to close. Door hinge issues and ford will not repair without cost although the door has not had any impact, collision or trauma, it just stopped working one day.
The front driver door started to make large popping sounds and becoming difficult to close. The arm inside the door is now loose, grinding, and visibly not connected to the door. The drive window can also not be lowered now.
Driver side Door hinge of my 2020 ford escape is starting to pull off the door spot welds
The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door was very difficult to open and close. Additionally, there was a loud clicking sound when opening and closing the door. Also, the front driver’s side window would not roll down and the door weld was fractured. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 60,000.
Pop weld on drivers side door broke. Ford is refusing to fix it or pay for the replacement parts even though there is an active investigation about this problem on multiple 2020 escapes... Hoping the investigation is wrapped up soon and a recall is ordered
The contact owns a 2020 Ford Escape. The contact stated while opening the front driver's side door, there was a loud cracking sound, and the door became difficult to open or close. The cause of the failure was not yet determined. The local dealer was contacted and informed the contact that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 37,765.
See attached document from complainant
The spot welds on the check hinge for the driver door are broken. Door is having issues opening and closing and the glass window will not come down.
A weld in the driver-side door failed rendering the door nonfunctional and making it difficult to safely exit the car and creating a concern that the door may not provide proper protection. The weld failure was not due to an accident for any misuse. Personnel in the Ford service department and body shop were very familiar with this problem due to other similar cases. Ford corporate is reluctant to acknowledge or address the problem, stating that the NHTSA has not required a recall. As a senior citizen I should not be expected to climb through my vehicle to exit my vehicle safely and I should have confidence that the door will protect me. The failure of the weld requires the entire door to be replaced at a cost of $2000. Welding is the basic blocking and tackling of car building and Ford has been welding car bodies for over 100 years so there is no excuse.
The front radar that enables collision avoidance, adaptive cruise control, etc. has failed. It first started as an intermittent problem that quickly progressed to a total failure. The vehicle was not involved in an accident or any misuse that would cause this problem.
My driver side door all of a sudden started making popping sounds when opening and closing. Got to the point where I could not close the door. I had to disarm the mechanism that was popping. I did a little research and I was able to see the rivets that hold the arm had pulled through the door panel thus causing the arm not to work properly. I am just over the 36,000 mile warranty so will not fall under the warranty. Because I had to disarm this mechanism to be able to shut my door I have no protection to protect the door from over opening and causing more damage. I also see there have been several other complaints of Escape owners having the same issue.
The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver’s side door, she noticed that the door weld had fractured. The contact also stated that the front driver’s side window failed to roll down and was difficult to roll up. The vehicle was taken to the dealer where it was diagnosed that the door needed to be replaced. The vehicle was no repaired. The manufacturer was notified of the failure and the contact was provided a case number then advised to contact the NHTSA Hotline. The failure mileage was approximately 47,000.
The spot welds on the driver's side door check are broken. The window will go down. Door is hard to shut.
Driver side door spot weld broke
Driver side door makes an unusual sound when opened all the way. Until it got to a point that it makes a popping sound when opened/or closed. The door check bracket is loose. Called the dealership and they said they’d have to change the entire door?? That would cost thousands of dollars for something that’s out my control. This has to be investigated and recalled for free. I’m very concerned that this would eventually cause my car door to fall off while driving. God forbid!
The contact owns a 2020 Ford Escape. The contact stated that upon entering the vehicle, she heard an abnormal clicking sound coming from the driver's side door. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Action Number: PE23013. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 15,600.
Driver Side Door when opened makes loud Popping noise and doesn't want to shut properly and doesn't latch completely. It appears that the spot welds in the check arm for the front doors are failing.
The contact owns a 2020 Ford Escape. The contact stated while driving at various speeds, the contact heard an abnormal sound coming from the vehicle. There were also fumes entering inside the vehicle. The check engine warning light was illuminated. The vehicle was diagnosed by an independent mechanic and the contact was informed that the vehicle had experienced an emissions failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 104,000.
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
On the 19th of September, 2023 I took my 2020 Ford Escape SE FWD 4-door, 3.1 into Zeck Ford, 4501 4th Trafficway, Leavenworth 66048 to have my driver’s door fixed that was making the Snaping, Popping and Snaping sounds. Also, the driver’s door window would not roll-up or roll-down. Escape vehicles exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly and the cost was $2,515.94 to repair my Escape by replacing the whole driver’s door.
DRIVER SIDE DOOR MAKING A CLUNKING/ POPPING SOUND WHEN OPENED AND CLOSED AND WINDOW NOT OPERATING NORMALLY. THE HINGE IS VERY LOOSE. IT SOUND LIKE THE DOOR IS GOING TO FALL OFF BECAUSE IT DOES NOT CLOSE ALL THE WAY. THIS IS A SAFETY ISSUE AND FORD SHOULD FIX THIS AT THEIR EXPENSE. NEVER HAD A CAR WITH THIS ISSUE BEFORE
The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, the door would swing open. The contact stated that the door welds had fractured and were no longer attached to the door frame. Additionally, the front driver's side window would not roll down and the door could no longer be securely locked because of the failure. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 50,000.
The driver's side door spot weld failure in the door's arm. Unable to close the door.
I have paid for Ford to look into a AWD error code that came up and they had stated that my PTU has failed and they did a fix for that but I still have the same issue. The vehicle deactivates AWD and defaults to 2 wheel drive until Ford can get it in
Driver side door henge is making a loud popish / clicking noise. Driver window is extremely slow to roll down / up
The contact owns a 2020 Ford Escape. The contact stated that when she opened the driver's side door, the door made an abnormally loud popping sound. The contact stated that the abnormal sound had gotten louder, and additionally, the driver's side power window was moving extremely slowly, and she was afraid of opening the window. The contact stated that when the door was fully opened, it would take an abnormal amount of effort to close the door as the door appeared to be stuck. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the door latch could be repaired; however, a diagnostic test had to be completed on the driver's side window. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: SSM 50150 for Cracked Or Broken Spot Welds In The Left Front Door At The Check Arm Attachment Points (Latches/Locks/Linkages). The failure mileage was approximately 105,000.
The driver side door hinge has separated/ broken away from the door frame. The damage has also caused internal issues with the working mechanisms inside the door such as the window not going down fully.
The contact owns a 2020 Ford Escape. The contact stated while entering the vehicle, the door made an abnormal thumping sound. The vehicle was taken to the dealer, who diagnosed a failure with the door check arm attachment point. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 38,000.
There is a popping noise when the door opens and you can see the metal flexing where arm is connected to. If that fails the door could possibly fly open or fail to open altogether.
There was a popping noise when opening the door. Dealer said it was a weld crack on the door plate.
Heard a small popping noise when i opened the door. the next day i heard a louder pop and the driver door no longer would hold open. the door check bracket separated from the door.
The contact owns a 2020 Ford Escape. The contact stated while entering the vehicle, the driver's side door hinge made an abnormal sound, and the door was difficult to open and close. The contact also stated that the driver's side automatic window had become inoperable. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Action Number: PE23013 (Structure). The manufacturer was not notified of the failure. The failure mileage was 42,000.
After experiencing cracking and popping noises I took car to dealer and was told the welds on driver door are cracked. The window will not roll down. The door swings open and I fear it will brake off. Occurred at 34000 but 6 months after warranty ended. Over $2500 to repair and was told no recall and it is a common problem. Long wait for doors due to so many customers needing doors replaced.
Out of no where I got codes for a AWD system fault, pre collision fault and hill start and traction assist fault.
The contact's wife owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the message "Maintenance 2" was displayed. The contact stated that he saw white smoke coming out of the exhaust pipe. Additionally, the contact stated that the message "Transmission Not in Park" was displayed. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where it was diagnosed that there was an oil leak, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 68,000.
The contact owns a 2020 Ford Escape. The contact stated that when the front passenger’s side door was opened, the front passenger’s side door check arm weld was cracked, and the door fell apart. The vehicle was taken to the dealer where it was diagnosed that the front passenger’s side door needed to be replaced. The vehicle had not yet been repaired. The manufacture was notified of the failure and the contact was informed that half the cost would be covered. The failure mileage was approximately 36,400.
The contact owns a 2020 Ford Escape. The contact stated that when he opened the front driver’s side door, the door appeared to have detached from the door welds. The vehicle was taken to the dealer where it was diagnosed and determined that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The failure mileage was approximately 52,928.
My Ford Escape driver's door is getting worse. The weld is broken, and my window only goes down about one-half inch. Sometimes when I'm driving it makes a loud noise and I'm afraid it may open by itself. It's getting worse as time goes on. I've taken it into a ford repair shop, and they have checked it out. They are contacting FORD to see if they will cover the cost. I cannot afford $2500 for this repair and frankly, I'm starting to worry about my safety while driving it.
The contact owns a 2020 Ford Escape. The contact stated the front driver's side window failed to roll up intermittently. The vehicle was taken to the dealer, where the front driver's side door was opened all the way to inspect the window failure; however, after the inspection, the dealer attempted to close the front driver's side door, but the door failed to close securely. The dealer informed the contact that the front driver's side door hinge attachments had fractured, which was a known failure. The dealer determined that the door needed to be replaced at the contractor’s expense. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: SSM 50150. The manufacturer was notified of the failure but provided no assistance since the vehicle was out of warranty. The failure mileage was approximately 77,000.
The contact owns a 2020 Ford Escape. The contact stated that while entering the vehicle, the contact opened the front driver’s side door and heard an abnormal sound. After inspecting the door, the contact noticed that he could not close the door. No warning light was illuminated. The vehicle had been diagnosed by the dealer. The contact was informed that three spot welds on the front driver’s side door hinge had fractured. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not under warranty. The failure mileage was approximately 60,000.
Vehicle cannot engage park. Shift sys fault appears and throws a code that states that park may not be available. Ford has refused to help.
Driver door door check tore loose bent window track.cant put windows down all the way, sometimes door does not want to close.ford wants 12-1500 to fix there flaw
The contact owns a 2020 Ford Escape. The contact stated there was a loud cracking sound while opening and closing the front driver's side door. The contact stated that the door was difficult to close. The vehicle was taken to the local dealer who determined that the safety latch and door welds had fractured at the check arm attachment point and that the door needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 40,000.
Spot weld failure in doors arm. a loud popping noise when comes open or closed. sometimes doesn't want to close.
The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the front driver's side door, there was a loud cracking sound coming from the door welds. Additionally, the front driver’s side window failed to roll down completely. The vehicle was taken to the local dealer who diagnosed that the front driver side door spot weld had fractured, and that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 36,000.
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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