2020 Ford Escape complaints

The 2020 Ford Escape was purchased new in March of 2020. The door welds are breaking in the driver's door is the problem. The door does not open or close properly now. It must be slammed to get it to close. The window in that door is twisting in the track so it can't be used. Dealer (Blackwell Ford) identified problem but claimed dealer not responsible and vehicle is out of warranty. (26124 miles on vehicle after1-1/ 2-years of covid shut down.) Ford's customer service department says vehicle is out of warranty and would be no assistance. I think the vehicle should be repaired/replaced at the manufacturers expense! Dealer quoted me a cost of $ 3,000 plus to make any repair. The big question is it safe to drive this vehicle?

Defective spot welds at the check arm attachment points on the door on drivers side. Window does not work anymore because of it. Body shop said they have never seen anything like this and that it was not welded at all

DRIVERS SIDE FRONT DOOR CHECK ARM ATTACHMENT POINTS ARE BROKEN AT SPOT WELDS - The door dose not close properly. - Authorized Ford Dealer Charles Gabus Ford in DesMoines, Iowa confirmed the problem

The check arm part of the door hinge is literally breaking off. It appears that the welds are failing and now the door won't close properly. I'm worried that the door may open on it's own or that it may open unexpectedly while I'm driving. The dealer says it is out of the 3/36k warranty period and will cost over 2500.

My car door doesn’t open and close properly due to a problem with the door due to faulty spot welding. It doesn’t open or close properly. From what I see, this is an issue with many 2020 ford escapes. It also causes the window to not go down more than an inch. It could cause the door to open while driving but ford won’t seem to fix this issue unless I buy a whole new door.

The driver door creaks and wines like it is going to fall off or break off when you open it The passenger side door is also starting to do this. I took it to a dealership who told me to go to a auto body shop. They told me it should be a recall and do not pay for the repairs.

The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, the door made an abnormally loud popping sound. Upon inspecting the door, the contact noticed that three spot welds on the check arm bracket had fractured. Additionally, the door failed to close securely. The dealer was not notified of the failure. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure and a case was opened. The failure mileage was 73,820.

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact opened the front driver’s side door and heard an abnormal clicking sound. The contact stated the vehicle was taken to the dealer where it was diagnosed with fractured door spot welds. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 29,500.

Parked my Escape in the garage on Thursday evening, December 14, 2023. Everything was ok. Opened the driver door Friday morning, December 15, 2023 and it made a funny creaking noise and felt draggy, didn't open smoothly. The noise continued each time I opened the door and seemed to get worse. On Tuesday morning, December 19th I took my vehicle to a Ford dealership to see what the problem was. They opened and looked at my door and said the hinge welds were breaking. They had seen about 5 or 6 Escapes in the last 2 weeks with the same problem. Said the door would have to be replaced - they would check into it and get back with me. My vehicle has 51,000 miles on it, so it is not covered by warranty. It is December 21st and I have not heard back from them and they have not responded to my text or phone calls. I am [XXX] and have taken good care of my vehicle. It has not been in any accidents, so I find it hard to believe that the door welds wear out after 51,000 miles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Driver door makes a loud popping noise. Did look into the manufacturer defect where the spot welds do not hold the door hinge

PASSENGER FRONT DOOR CHECK HAS CRACKED & IS NOT OPERABLE THERE WAS CONSISTENT "POPPING" SOUNDS FOR SOME TIME PRIOR. HE DEALER INSPECTED AND SAW BROKEN DOOR WELDS. HE INDICATED AT LEAST 3 SAME COMPLAINTS HAS BEEN MADE .THE REPAIR ESTIMATE WAS FOR 2200.00 IF I HAD TO PAY FOR IT THE DEALER SENT A CLAIM TO FORD REQUESTING THAT THEY TAKE CARE OF THE REPAIR I AM WAITING FOR THEIR RESPONSE

Door check bracket. Door randomly started making clunking noises, and middle hinge seems wobbly and unstable.

The door limiter has come lose and the spot welds are damaged.

My drivers door will only open about 6 inches. I have to crawl across the console to drive. I took it to ford dealer who said it was a ford issue but I was a few months beyond my 36 month warrenty so it wasn't covered. He also said not to roll down the window or it might shatter.

Drivers door making a popping noise when opening and closing.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door hinge fractured and made a popping sound while opening the door. The contact stated that previously when the door was closed, the door latch was inoperable and failed to lock the door securely. The vehicle was taken to the dealer where it was diagnosed with a fractured door hinge. The contact was informed that the door hinge needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 84,000.

Driver's side front door: hinges are not working properly. Initially, the door made three cracking noises when I opened the door on Tuesday, December 12, 2023. I called my Ford dealer (AutonationFord, Scottsdale, AZ) on Wednesday to speak to my Ford Service Advisor Kevin Morgan. He was not at work Wednesday or Thursday but I obtained an appointment for Monday, 12/18/23 at 9:30 AM. On Saturday, 12/16, I rolled the driver's side window down, it took me 5 minutes to get it back up. Of course I had to leave my car on Monday. But my Ford dealer does not offer "loaners" or offer to pay for a rental car. So I borrowed a car from a friend. On Tuesday 12/19, I received a call from Kevin that they could not fix the hinge(s) because they were improperly welded at the factory. Furthermore, they returned my car to my home with instructions to take it to Bell Ford (Phoenix) Body Shop. On Wednesday 12/20, I drove my car to Bell Ford, and they made an appointment for me to drop it off on Wednesday 12/27. They provided me with a loaner car. I thought I would be picking my car up Friday 12/29. I received a call from Will Jones, Mgr. of the Body Shop on Thursday 12/27 that window regulators had been discontinued by Ford but they had found another one and would get it Wednesday, 1/03. So I should get my Ford Escape back on Thursday 1/04, I hope. Now the problem is Ford has not recalled this problem and it's not just my car but other 2020 and 2021 Escapes have the same problem with the driver's s

The welds have pulled out of my left drivers door check arm. My car has just 45,000 miles, just purchased 60 days ago. Now they want $2600+ to repair. I see many many many complaints about this issue. Add me to the list. This is ridiculous! It’s not like I had anything to do with the welds not holding!

The driver side door is getting a "popping" and "grinding" sound everytime the door is opened or closed. Upon investigation, the metal lever has become unwelded to the door. All 3 weld spaces are detached from the door. In addition, the window on the driver side is not air tight and is intermittently stopped working. I am very concerned that because of the unwelded parts may cause the door to weaken and possibly fall off my vehicle while driving which could cause a serious accident or even death if driving on a highway.

On 12/6/23, hinge on driver's side door broke. Piece is lodged in the door and window cannot go down. On 12/13/23, car was inspected at Ford dealership. Service Department confirmed hinge broke. According to Technical Service Bulletin (TSB) - SSM 50150, "certain 2020-2021 Escape vehicles may exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly." According to NHTSA site, "appropriate repair for this condition is the replacement of the door assembly and door check arm." Dealership quoted repair cost at $2,427.75. If car was under warrant the expense would be covered. Due to the car having 39,000 and the warrant expiring at 36,000, Ford is only willing to cover $1,000. I will need to pay $1,427.75 out of pocket.

Driver door hinge welds broke and the door pops and creaks. The broken hinge rubbed on the window wiring harness and now the window won’t open. This has happened to hundreds of 2020 & 2021 ford escapes and my extended warranty won’t cover it because it’s coded as a “trim” piece, which is infuriating as it’s WELDED INSIDE of the door.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door failed to properly close. Additionally, the window would not roll down completely. The vehicle was taken to the local dealer who diagnosed that the front driver's side door hinge was faulty, and the entire door needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 73,093.

Cracked broken well spots on front left door (driver door) at the check arm attach attachment points in door assembly. Prevent driver window from opening or closing.

Drivers door began to make clicking banging sounds while opening and closing. It now is almost impossible to close and I has a lot of outward pressure once secured. I am scared the door will fly open while driving. This appears to be an ongoing issue with these models with a faulty spot weld but no recall as of yet.

The hinge for the passenger door that holds the door from opening widely broke. This is preventing for the door to close properly and I’m unable to lower the window.

DRIVER'S DOOR CHECK SPOT WELDS MALFUNCTIONED CAUSING THE DRIVERS WINDOW TO BECOME INOPERATIVE

The contact owns a 2020 Ford Escape. The contact stated while opening the front driver's side door, the door made an abnormal popping sound. Additionally, the front driver's side window failed to roll down as designed. The dealer was notified of the failure and informed the contact that it was a known failure, and that the front driver's side door needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was not notified of the failure. The failure mileage was approximately 49,100.

The contact's boyfriend owns a 2020 Ford Escape. The contact stated that the front driver's side door made an abnormal popping sound while opening. Additionally, the door failed to close properly. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was not notified of the failure. The failure mileage was approximately 80,000. The VIN was unavailable.

There is a spot weld failure inside my driver side door resulting in the doors hinge being broken inside the door. The door does not open all the way and it makes loud cracking noises. Also, the door will not always latch close properly and can open suddenly without touching it. I cannot roll down my window all the way. I need to crawl through the passenger side door and up over the console to get in my vehicle each time I use it. I am concerned for myself and my family that if heaven fobid we were in a car crash, that this unhinged door would not provide us with the means to keep us safe. The car is unsafe and unusable as the door could fly open at any time. The only fix that I have been offered from Ford Motor Company is to replace the entire door, since the broken hinge is inside the door and cannot be fixed. This will cost my famiy roughly $4000. Paying for a problem that Ford is very aware of, and that was by no means a fault of our daily usage or accident of any sort is infuriatling!

The contact owns a 2020 Ford Escape. The contact stated that the driver's side door was squeaking. While driving at unknown speeds, the door unintendedly opened. The contact stated that the door failed to open and close. The contact entered through the passenger’s side door of the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the door check was fractured and recommended that the door be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 53,665.

The dashboard and main touch screen would not light up in the middle of driving - this would occur every 5 minutes. "System off to save battery please turn ignition off or start engine" pop up would come on main screen while the entire system was done. Another pop up "auto hold system fault" warning would come up as well. Vehicle has been inspected twice by a ford service center and unable to identify the issue. This issue puts the driver at risk for accidents by not knowing the speed at which he/she is driving, fuel capacity, other information that is available on the dashboard if there are issues when it is completely off.

The contact owns a 2020 Ford Escape. The contact stated that while opening the driver’s side front door, there was a loud creaking sound coming from the door. The failure occurred more frequently while opening the door. Additionally, the vehicle had started making a popping sound. The vehicle was taken to a dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 58,000.

Broken spot welds in the front doors at the check arm attachment point. Have already replaced both door on a 2020 escape and now needing to replace the driver door for a second time. Very poor quality by FORD.

My entire passenger side airbags deployed with no passenger present in car. The car has a sensor stating when someone is not there they should be off.

Forward-looking camera image processing moduel A malfunction

Driver side door quit working, the awelding on the arm is bad. Effects door opening and shutting and window going down.

3 weld spots failed on driver door arm latch

Driver side door suddenly began making loud creaking and popping noise when opening and closing. The driver side window also will not let all the way down since the noises started. Took it to the Ford dealership advised it was the door check assembly that was broke and they order the part. Took it to a 3rd party to have it put on and they advised that there was a failure with the spot welds in the check arm bracket on the the front door. Bracket has pulled out of the front driver's side door. Also advised this is why the window will only let down a little bit. Call the dealership and they advised that the door panel was not taken off so they would of not been able to see the spot welds provided Ford Company# called and stated that they was not a warranty on the vehicle and that there was nothing they could do at this time and provided case# CXH01214372. The cheapest estimate I have received so far to fix this issue is approximately 2,200.00 which I do not have please issue a recall on this issue

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door was making an abnormal popping sound while opening and the door was misaligned. Additionally, the contact stated that the driver's side window failed to roll down. The vehicle was taken to the dealer, where it was diagnosed that the spot welds in the driver's side door check arm brackets were fractured. The vehicle was not repaired. The contact related the failure to the NHTSA Action Number: PE23013 (Structure). The manufacturer was not notified of the failure. The failure mileage was approximately 35,000.

The contact owns a 2020 Ford Escape. The contact stated that the driver's side door was making an abnormal clicking sound while being opened. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the door check strap on the weld had separated. The mechanic informed the contact that the door could drop and not close properly. The vehicle was not repaired. The manufacturer was contacted and opened a case but declined any further assistance. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 20,740.

Bought my daughter a 2020 Ford Escape. Last week, while at college, she called to say her door was making loud sounds when opening and shutting it and her window wouldn't roll down. Concerned that the door wouldn't stay shut I had her go to the Ford dealership in her college town. They told her they have seen two other Ford Escapes this week with the same issue and that she would probably need a new door. I called my local dealership and was basically told the same thing. They knew exactly what I was talking about before I started in 4-5 sentences. When she got home I went to look at the door. It swings open with no resistance and the window doesn't roll down. Upon further investigating from my local repair shop he helped me look up the problem. It is SSM 50150 -Cracked or broken spot welds in the left front door at the check arm attachment point in the door assembly. I have a major concern with safety on this issue. How do I get Ford to correct this issue?

The front driver side door suddenly started making a clicking noise when opening the door. It looks like the front welds on the door arm are broke which is causing the noise. Vehicle only has 36400 miles on it.

Failure of the spot welds in the check arm bracket on the the front doors. Bracket has pulled out of the front driver's side door. Visible holes. Door does not open all the way. Window operation is blocked; opens about 1/5th of the way. Does not reliably close.

While driving on the interstate at 70mph, the entire dash display went black for a few seconds, then returned on. This happened three times, then returned back to normal.

The paseenger side door hinge welding has come apart making my door unsafe

The driver's side door hinge is popping and cracking when opening and closing.

DRIVERS SIDE DOOR IS CLANKING/ POPPING NOISE WHEN OPENING THE DOOR. THE DOOR DOOT STAY ROD WELD IS BROKEN AND THE WINDOW WILL NOT GO DOWN. IT IS A SAFETY PROBLEM WHEN THE WINDOW WILL NOT GO DOWN TO OPEN IT AND THE DOOR HINGE WELD IS BROKEN. THIS HAS HAPPENING TO OTHERS AND THE DEALER HAS SAID IT IS A PROBLEM THEY HAVE HAD WITH THIS CAR.

I've started to get a message on my dashboard - AWD fault. This car was built in 2020 with less than 25,000 miles and no accidents. A search on Ford forums revealed multiple complaints about 2020 Ford Escapes with the same issue. The dealerships in each incident said there was no recall, and prices for repairs ranged from $900 to $1100. Our Ford dealership said there was no recall, and we would have to pay for a repair to a AWD module on a 4 year old car.

The welds on the door bracket broke from just opening the door with no force

The door hold back has detached from its spot welds