2018 Ford Escape complaints

Coolant intruding into cylinder bores, caused engine failure. Ford will not honor letter sent.

Just like everybody else, coolant intrusion into engine block which required replacement of engine. 2018 Ford Escape 2.0L motor. Ford is fully aware there is a problem but hasn't issued a recall on the 2.0 motor. NHTSA needs to do an investigation once and for all! You've got over 400 complaints on here regarding the motor!! I will never buy a Ford again.....

2.0L EcoBoost engine failure due to coolant in cylinders.

The roof seals failed, water poured into the rear of the car in cargo space, and filled spare tire wheel well without warning. We had noticed a sour, moldy smell prior to that, and began to show allergy symptoms, necessitating medication. Dealer was made aware.They tested roof and resealed it. The roof was glued on at manufacturer… not riveted or secured in any other way. It is the fault of the Ford manufacturer . The leak appeared approx April [XXX]. Got appointment at Ford here in DeLand April [XXX]. They kept the car, tore it apart to find cause of leak. We got it back late Friday April [XXX]. There was still water 💦 in it ! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Coolant intrusion into cylinder 2, caused engine to go out. Issue was confirmed by dealer and stated this is a very common thing they see. This is part of a customer satisfaction campaign when in reality it should have been a recall. The car has only been inspected by the dealership, problem appeared suddenly

December 2023 my 2018 ford escape 1.5L ecoboost had low coolant levels. We put more in every other day. The check engine light came on and a warning saying engine failure repair now. Took it to an independent garage where I was told it needed a new short block due to coolant intrusion. I called ford and was told to take to ford dealership to be diagnosed. I was told the same thing there. I’m 180 miles over the 84,000 that they extended it too so I have to pay. I applied for financial assistance and fords paying some of my bill. It’s been 5 months and I’m getting the run around from them and won’t have my car until at least mid may. I’m also being denied a loaner. I was on my way home from work and my car alerted me it was over heating and to turn it off. Then my car threw itself in “limp mode” causing me to go from 55 to 15 within a matter of seconds almost causing an accident if people behind me didn’t swerve around me. With so many complaints how is this not a recall? It poses a great risk for the driver of the vehicle along with other potential drivers on the road.

The contact owns a 2018 Ford Escape. The contact stated that after a visual inspection of the spare tire well, he observed that the well was full of excess water. Later, he observed that water was entering from the rear passenger’s side quarter panel. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 35,000.

This car has a flood of complaints and FORD even put out a bulletin about fixing the car BEFORE IT WAS SOLD in June of 2022. We purchased the car on 3/23/23 and FORD corporate stated the car never underwent the proper changes. The dealer did not take the appropriate steps to fixing two FORD bulletins, 19-2375 & 21N12, EVEN THOUGH THEIR WAS DIRECT KNOWLEDGE BY FORD TO THE DEALER to fix it before the selling it (be see the documentation provided). The car leaked oil and fluid into the spark plugs causing complete and total engine failure.The car will need a new engine. The problem has been confirmed by an independent service provider and will be soon at a FORD dealer "so they can look through it". The car has not been inspected by the manufacturer just yet but I'm covering my bases because many dealers are refusing to do the work. Warning light stated it was a misfire related code but it was not in fact, then it said it was a Engine Fault. I want this documented.

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, there was a misfire coming from the engine. Upon starting the vehicle there was an abnormal rumbling sound coming from the vehicle. The vehicle was taken to an independent mechanic who informed the contact that the failure was due to the cylinder block. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no additional assistance. The approximate failure mileage was 88,000.

The contact owns a 2018 Ford Escape. The contact stated while driving 30-70 MPH, the vehicle lost motive power while driving uphill. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the fuel pump needed to be replaced. The vehicle was repaired, but the failure recurred. The mechanic informed the contact that the cam shaft and engine needed to be replaced. The contact called an unknown local dealer. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred to the NHTSA Hotline, but no assistance was provided. The failure mileage was approximately 48,000.

Ford Escape 2018 Recall #[XXX] and #[XXX] ENGINE COOLANT LEAK Needs “New Engine” confirmed by service and available for inspection at dealer. Car was taken to Ford Dealer right when engine light came on. Dealer / Service has been only one to inspect car. On [XXX] BEFORE “Engine Coolant” Recalls were expired, car was taken to dealer for Recall #[XXX] I asked about ANY other CSP Letters or Recalls at the time of service. Ford Dealer decided on their own to ONLY preform ONE of the two Recalls that were crucial to being preformed for the safety of my vehicle. Both Recalls #[XXX] and #[XXX] should have been performed together according to letter sent to Dealers from Ford and NHTSA [XXX] Above link clearly states: “ Vehicle owners will receive one letter for both [XXX] and [XXX]. “ “Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.” Ford Dealer took it upon themselves NOT to perform repair work or even discuss Recall #[XXX] at the time car was serviced [XXX] before recall expired [XXX]. Ford and Dealers knew about the “Coolant Engine Leak” problem long before and did not warn me or make me aware I was driving a dangerous car. I did not receive CSP Letters that is why I make sure to double check with Service Dept. at time of service. Ford performed Recall #[XXX] and NEVER mentioned CSP Letters sent out or that there was a second recall that needed to done #[XXX] before [XXX] Ford basically sent me on my w

Flex plate concern The ford edges are known for a cracked or broken flex plate which is dangerous to drive and unsafe to other vehicles on the road. How is this not a recall issue. I immediately brought the car to the shop as the noise was concerning and it didn’t seem like it should be driven. The shop determined it was the flex plate and said it was good I didn’t drive it as it is very unsafe to drive and puts other drivers at risk

Engine failure. Coolant leaking into piston 2.

Coolant intrusion into the cylinder, causing coolant to leak in engine cause misfiring and loss of coolant causing quick and unpredictable over heating. Only option is to get a whole new engine

My coolant leaked and caused Cylinder 3 to misfire and the head gasket to blow requiring replacement, and it is currently available for inspection. My sensor never indicated the car was overheating or at risk, and if the coolant had run out and caused my engine to shut down, it could have caught on fire or locked up, a safety risk to both myself and others on the road. My car tremored slightly on 4/7 with no warning lights or messages, and that was the only issue I noticed. I didn't pay it much attention. On 4/9, it had trouble starting, but it took 4 days after first noticing a tremor for my check engine light to come on. The issue was only diagnosed and discovered by a private automotive shop, and I am seeing a lot of the same problem discussed online in reference to Ford's "Customer Service Program" for these vehicles. My vehicle does not qualify for that program due to mileage and expiration date, and I was not notified it was a potential issue.

The contact owns a 2018 Ford Escape. The contact stated while adjusting the front driver’s side seat to the driver's height, the seat belt rubbed against the seat belt retractor located on the driver side door. As a result of the failure, the front driver’s seat belt started to shred after multiple seat adjustments. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle was not diagnosed or repaired. The failure mileage was approximately 58,000.

Bought my escape on used 6/2022. On 3/6/24.. My car started shaking and the engine light started blinking. Had it towed to the dealer. The dealer said it was antifreeze intrusion. And it is a well know problem with my motor and that Ford is aware of this.

The engine has had the same issue as countless others where coolant got into the engine and the engine must be replaced. This is a constant issue and Ford is doing nothing to remedy this engine issue.

This is 3rd one Ford escape all three ran boiling hot stalled quit running would not crank up coolant leak my car is like brand new I love it but this has to be a recall for it to do three just alike .afraid it will catch on fire and it stalls in traffic I'm [XXX] and it scares me to death of getting hit run over are burning up in car INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

See attached document for complaint

Was driving and car started to spit and sputter and high temperature warning message came on. Car went into limp mode. Had car towed to dealership to be inspected. Was told the car had codes P0302, P1299 stored. They found coolant leaking into the #2 cylinder following TSB 22-2322. Engine needs replaced due to a design defect that Ford Motor Company has been away of. With 108,000 miles, the vehicle was out of the range of mileage allowed for the Ford Motor Company repair campaign 21N12. The repair quote is $10,528.75 to replace the engine. I contacted Ford Customer Service and received a Case#. I passed this on to the dealership who called Ford. He stated they are not willing to even share the cost with me for a design flaw they know existed on my vehicle.

The contact owns a 2018 Ford Escape. The contact stated that while driving 5-10 MPH, the message "Engine Fault - Service Immediately" was displayed. The vehicle was taken to Firestone, where it was diagnosed that the coolant pump was leaking and needed to be replaced. The vehicle was repaired; however, the failure recurred two months later while the vehicle was idling. The vehicle was taken to an independent mechanic, where it was diagnosed with a coolant leak. The mechanic determined that the head gasket or the engine needed to be replaced; however, the mechanic informed the contact that there was no guarantee that the parts replacement would repair the vehicle. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 110,096.

My car, 2018 Ford Escape is in need of an entirely new engine due to coolant leaking into the engine. This is a KNOWN ISSUE. My car suddenly started overheating and my car became undrivable. This is a widely reported issue and I believe there is clear evidence that it is a known defect and that Ford has the absolute responsibility to repair it .

The 2018 Ford Escape had a check engine light come on. It showed a code (P0303) that said cylinder 3 was misfiring. It was also having white smoke coming from the exhaust pipe and my coolant was draining really quickly. The coolant tank was completely empty before hitting 2,000 miles since it had last been filled. I took the vehicle into a Ford dealership for a diagnostic check to see what was going on. In the end I was told that I have a crack in the long block that is letting coolant into my cylinders which is causing the misfiring. I was told that the possibility of an engine fire and a few other things that make the engine not work could have happened while driving it. Unfortunately the vehicle isn’t even paid off yet and I can’t drive it for fear of something bad happening while doing so. They are quoting me around $8600 to fix it. We are currently trying to figure out if there is anyway of fixing it without having to pay out of pocket. It appears that this is a common problem with 2018 ford escape 2.0L engines. My engine was manufactured in Louisville, Kentucky. The Ford company sent a notice or something out on [XXX] that said the manufacturer error engines for the 2017-2019 Ford Escape 1.5L Ecoboost were manufactured in Louisville, Kentucky. Seeing as my engine was made there and has the same problem as the 1.5L engines I feel like there should be a recall put out for the 2.0L and the 1.5L 2017-2019 Ford Escape engines. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF

Ford has a KNOWN issue with fluid intrusion in the engines of some of their vehicles built over many years and the repair is a new engine block. The issue causes the car to sputter and stall as well as emit smoke and have a burning smell. They have issued a Technical Service Bulletin about the issue but not a recall and are not fixing the issue in some vehicles.

Coolant leak into the cylinder causing head gasket and cylinder to crack. This caused engine heating and could've potentially caused an engine fire. This was diagnosed by a Ford dealer and was covered under a Ford customer service program in 2022 (21N12). Engine warning light came on alerting to the problem.

Like thousands of other customers, my engine needs to be fully replaced at only 30K miles due to coolant leaking into the engine. I am fortunate to have purchased a bumper to bumper warranry for over $4K, but this is FORD'S issue and THEY should be replacing the engines at no cost to their customers. It's terrible they are able to get away with screwing over people who still are paying off their loans without a car that runs. There should be a class action lawsuit filed, period. After my engine is replaced, I will be selling this crappy, unreliable car because I don't trust it won't happen again and after my 6 year, 60K warranty expires. I purchased it used from a BMW dealership that was a trade in and only put on 6K miles in 2 years. I've driven foreign cars that have been reliable with no costly repairs well over 100K miles. This is criminal!!!

The contact owns a 2018 Ford Escape. The contact stated that when the vehicle was started, the "Parking Brake - Fault Service Now" message illuminated and remained illuminated. The contact stopped driving the vehicle out of fear of causing brake damage or engine damage. The vehicle was not taken to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 115,000.

2.0 ECOBOOST ENGINE IS LEAKING COOLANT INTO THE ENGINE CYLINDERS CAUSING HARD STARTING AND ROUGH IDLE. THIS IS KNOWN PROBLEM WITH ENGINE ADDRESSED IN FORD SERVICE TECHNICAL SERVICE BULLETIN 19-2346.

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge began to indicate that the engine was overheating, after which the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine, requiring an engine replacement. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 64,000.

The car was stalling while driving and coming to a complete stop while accelerating. No warning lights were on. I called an independent mechanic shop and they came out to diagnose the issue. They informed that the powertrain light was now on and that car would not go into first gear. I called the Ford Service Center to schedule a service appointment and I was informed that the car had a recall notice. I took the car in for the recall service and was informed that they completed the service for the recall but that the car was having the same issue.

Coolant intrusion into the engine causing a misfire in cylinder #1. Slow and heavy idle at startup, thick white exhaust and an immediate warning of engine overheating. Car is inoperable and engine must be replaced. There was also a short at the main 150 amp battery fuse on 4 separate occasions since the misfire in cylinder #1.

On 02/28/2024, I was driving on the freeway taking my child to school. going about 65mph and the RPM gauge started to swing left to right. My car started to slow down. I was able to pull over to the side of the freeway safely. As I pulled over the car came to an abrupt stop and the screen flashed "Transmission Failure". I called my insurance, and they informed me that it was not an insurance issue and to check to see if any recalls were on my car. I checked and it stated that there was a recall regarding my transmission parts. I had the car towed to the closest dealership. At the dealership they stated that I had a Certified Preowned and my warranty covered the cost for the service. I was informed that a rental car would be covered for 5 days at $38 a day. I was also informed that it would take them until 03/07/24 to breakdown the car and transmission to locate the exact issue that needed to be fixed. I received a call on 03/08/24 stating that the issue was the transmission and approval would need to be obtained from Ford to either replace the transmission or fix the parts. Ford authorized the replacement transmission on 03/12/24. I was then informed that the new transmission would be delivered by 03/21/24. On 03/25/24, I called the dealership since no call was made to me and was informed that the transmission being shipped was unable to be located. I called Ford corporation and filed a complaint due to lack of communication and prolonging my rental car usage. On 03/26/24, I

Engine failed due to timing chain, a common issue for these motors & part of the reason they discontinued this models engine. The car was running when the engine failed. The vehicle is currently at a mechanic, with diagnosis of engine failure due to timing chain. The car has not been looked at by police, manufacturer, insurance or other. There were NO indications of the problem prior to the engine failing.

I am experiencing transmission issues in my 2018 Ford Escape SUV, the vehicle is barely 5 yrs old with less than 75k on the odometer. I started noticing that when I go over 60mph it starts to sputter, I took it to the ford dealership and was told I need to replace the torque converter and transmission at a cost of over 6K. I am in a delima as this is my only vehicle and or not to repair the vehicle or get rid of it. This is a very frustrating situation to be in.

Went out to start the car one morning. It started up no problems. About 2 mins after starting it the car completely stopped running. No check engine light came on or anything. I thought it was the battery so I replaced the battery. Upon further digging I found out there was a recall in the engine from 2022 that I was NOT notified of. I took the vehicle to two different dealerships one that is just up the block from my house and the second one is where I bought the car. Both places confirmed that it was Infact the recall problem, where the coolant leaks into the engine and destroys the engine block. The second dealership reached out to ford. Ford has refused to help fix the engine even though I was never sent or made aware of the recall on the engine.. I have also talked to a third ford dealerships who confirmed that there has been several vehicles with this same problem that does will NOT fix either. As a result I have a vehicle I CANNOT drive that I have to continue to pay for and ford is only offering me $5,000 as a trade in value but I owe $20,000. Had I been notified of the recall I would have been able to get it fixed BEFORE anything happened. I would have a in perfect condition car that was still usable. It is now financially hurting me. Ford should be held financially responsible for the gross negligence they are putting me through.

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle lost significant motive power. After which, the contact observed excessive smoke emanating from the exhaust, prompting her to pull to the side of the roadway. After a visual inspection of the engine compartment, the contact observed oil covering the engine. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, but the contact was unable to recall the diagnostic result. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 54,000.

I received a warning on my dashboard to pullover safely because my engine was overheating even though I just left work from a cold start. I had it towed to my mechanic who told me I had a serious issue and recommended I take it to Ford. Ford just confirmed a short engine block issue and even though I had the required repair done on 7/9/22 that was supposed to prevent this more expensive issue. My particular vehicle was not on the Program 21N12 Coolant Intrusion Recall for possible short engine block issue but that's the exact issues the dealership just told me has happened to my vehicle. Luckily I was able to maneuver it out of the line of traffic safely.

The contact owns a 2018 Ford Escape. The contact stated that while driving at an unknown speed, a warning message stated there was "High Engine Temperature Stop Safely". The contact stated that the check engine warning light illuminated, and the vehicle was towed to the residence. The vehicle was later towed to an independent mechanic where the vehicle was diagnosed with internal engine failure. Additionally, anti-freeze was leaking into the cylinder causing the engine to overheat. The independent mechanic contacted the dealer where it was recommended for the vehicle to be taken to the dealer. The contact had the vehicle towed to the dealer where the vehicle was diagnosed with a misfire in cylinder #3, a cylinder compression was low, and it was stated that the long block assembly needed to be replaced. The dealer submitted the findings to the manufacturer and the manufacturer stated that the vehicle would not be included in Customer Satisfaction Program: 21N12 due to the mileage. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 91,000.

Timing belt slipped at 72,000 miles causing total engine failure

I recently took my car for an oil change and was informed by the technician that a diagnostic was needed due to hearing coolant pooling into the engine. After the diagnostic was performed I was provided with a list of codes that stated it was a recall issue with coolant pooling into the engine. I then took it to a Ford dealership and they stated it was not a recall issue. I submitted a copy of the codes that the independent repair technician emailed me, and that they signified a recall issue. A week later after vehemently denying there was no coolant issue, Ford stated they removed a spark plug and found contaminants in the engine, yet stated it was not a recall issue. My safety was put at risk in that my engine could seize at any moment and cause bodily harm to me or others. The component has not been inspected by the manufacturer, police or insurance representative. There were no warning sign when I initially heard the coolant pooling, however, when I took it for an oil change the check engine light appeared as I was driving to have an oil change.

The contact owns a 2018 Ford Escape. The contact stated that while driving at approximately 50 MPH, the exhaust began to show signs of smoke, and the vehicle was pulled over to the shoulder of the road. The Check Engine Warning Light had illuminated. The vehicle was restarted but failed to maintain power and would not drive. The vehicle was towed to an independent mechanic where it was diagnosed that there was Anti-Freeze leaked into the engine and that the engine needed to be replaced. The local dealer was not contacted. The manufacturer was made aware of the failure. The vehicle was towed to a Ford Service center where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired as of yet. The failure mileage was approximately 93,000.

The contact's daughter owns a 2018 Ford Escape. The contact stated while his daughter was driving 25 MPH, there was a significant amount of smoke coming out of the tailpipe, and the vehicle stalled. There was no warning light illuminated. The vehicle failed to restart and was towed to an independent mechanic, where it was diagnosed that there was a coolant intrusion in the engine. The mechanic determined that the short block needed to be replaced. The dealer was notified of the failure and charged a repair fee because the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 118,692.

There is a known issue with the 1.5 liter engine for the 2018 Ford Escape related to coolant leaks in the engine causing cylinder misfires (which can lead to damaged spark plugs, lost coolant, overheating, among other things)--Ford has addressed the issue via a "customer service program" (program [XXX]) in what appears to be an attempt to avoid an active recall. Although the issue is widespread for the 1.5 liter engine, it still occurs in the 2.0 liter engine. I have the 2.0 liter engine and am having the same issue (coolant leak due to the design of the open block, has caused multiple issues). The Ford dealership service center (McLarty Daniel Ford in Bentonville, AR) confirmed the diagnosis and that I would need an entirely new engine. But because I'm 2,000 miles outside of my power train warranty and the customer service program only applies to 1.5 liter engines, Ford wants me to pay for all or most of the repairs. Ford should expand program [XXX] to cover the 2.0 liter engine or be forced to address the issue via a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle started overheating due to an internal coolant leak that sends coolant into the cylinder head. This is apparently a common issue with these vehicles and could easily lead to a fire. There is an active recall for the same exact engine in the Ford Fusion. There needs to be a recall for the Ford Escape engines as well before people sustain unnecessary injury/death.

Check engine light came on steady. Took vehicle in for service at 1st possible appt. Was told it was engine block failure due to faulty porous block installed by Ford. Vehicle has 54000 miles on it, 8 months out of the 60,000/5yr powertrain warranty. Have an extended warranty but they refused to pay stating Ford knew about the faulty engine blocks installed on thousands of vehicles. Ford had issued a TSB warning of potential engine failures in these vehicles, but no recall. TSB 22-2322 Huge safety issue due to possibility of catching fire or breaking down on busy interstate. Vehicle currently at Ford dealership with a repair price tag of 10,400.

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic, who diagnosed a failure with the spark plugs. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to an independent mechanic, who then determined that coolant intrusion had damaged the engine, and the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 110,000.

Engine coolant leaking into engine cylinder number two.

I bought a used 2018 Ford escape eco-boost SUV from Elder Ford. I recently have been experiencing coolant problems where the coolant is dissipating from the engine. The car has run hot two or three times and now there appears to be coolant and oil mixed together that's over the engine and it appears that there is a cracked head gasket. I have researched on the computer to find this is a known problem from Ford back to 2010 and there are multiple customers that have experience the same thing. Now I believe the engine has to be replaced. Ford needs to be held accountable for this faulty mechanism. There's a coolant intrusion issue which causing gulping of the coolant into the cylinders. Apparently Ford changed the area around the pistons to an open deck which is causing this problem . I noticed that there's a class action lawsuit in California for the same problem.

The contact owns a 2018 Ford Escape. The contact stated while his wife was driving approximately 35-45 MPH, the check engine warning light illuminated, and the vehicle was overheating. A message advising to pull to the side of the road was displayed. The contact's wife was able to veer to the side of the road. The vehicle was taken to the nearest independent mechanic, where the water pump, the serpentine belt, the water pump gasket, the cylinder head temperature sensor and the coolant temperature sensor were replaced. The vehicle was repaired; however, the failure recurred. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light illuminated, the message "Service Now" was displayed, and the vehicle went into LIMP Mode. The vehicle was taken to the independent mechanic, where it was diagnosed that there was hydrocarbon intrusion into the coolant system. The mechanic determined that the failure was related to Ford Campaign Number: 21N12. The manufacturer was notified of the failure and referred the contact to the dealer for diagnostic testing. The vehicle was taken to the dealer, where it was diagnosed there was coolant intrusion into the cylinders, and the dealer determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 83,100.