2016 Ford Escape complaints

Car started with loss of steering fault, then power steering completely failed and car was not driveable.

The contact owns a 2016 Ford Escape. The contact received notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was unavailable. Additionally, while reversing, the rearview camera displayed a blue image, and the message "Camera Unavailable" was displayed. The vehicle was taken to the dealer, where the contact was informed that the parts were unavailable. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

I am the owner of a 2016 Ford Escape. In October 2025, I received a safety recall notice regarding the rearview camera. The notice explained that the camera could fail, display a blank or distorted image, and increase the risk of a crash. Since receiving the recall notice, I have repeatedly contacted Ford dealerships to schedule the repair. However, I have been told that the replacement part is not available or that there is still no remedy available. As of today, many months have passed, and my vehicle has not been repaired. The rearview camera is an important safety feature, especially when backing up in parking lots or areas where pedestrians or children may be present. Driving without a properly functioning rearview camera exposes me and others to an unnecessary safety risk. I believe Ford has failed to provide a timely remedy for this safety recall. I respectfully request that the National Highway Traffic Safety Administration investigate this delay and require Ford to make the necessary repair available as soon as possible. This delay has been unreasonable. More than eight months have passed since I received the recall notice, yet Ford has been unable to provide the required repair. A safety recall should be resolved within a reasonable time, and I am asking NHTSA to take appropriate action to ensure that Ford complies with its obligations and protects vehicle owners. Thank you for your attention to this matter.

The contact owns a 2016 Ford Escape. The contact stated that the rearview camera became inoperable. There were no warning lights illuminated. The contact received a recall notification for NHTSA Campaign Number 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.

The electrical radio backup camera does not work it's all malfunctioned.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera persistently flickered and displayed a black screen. The dealer was made aware of the failure and confirmed that the parts were unavailable. The vehicle was not diagnosed or repaired. No further information was available. The failure mileage was unknown.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The rearview camera was turning on and off, but the vehicle became inoperable. There were no warning lights illuminated. The local dealer was contacted and informed the contact that parts were only available for Ford Mustang vehicles. The vehicle was not diagnosed or repaired. The contact called the manufacturer but was unable to navigate the prompts to speak with a representative. The failure mileage was approximately 66,000.

The contact owns a 2016 Ford Escape. While the contact's wife was reversing out of a driveway at approximately 1-3 MPH, the rearview camera displayed a white image and failed to operate as needed. The contact stated that due to the failure, the vehicle almost struck a child riding a bicycle behind the vehicle. The contact stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 25V695000 (Back Over Prevention). The vehicle was taken to a Ford dealer where the contact was informed that the rearview camera needed to be replaced; however, the parts was not available. The contact declined to pay out of pocket for a replacement rearview camera and was waiting for the part to become available. The manufacturer had not been notified of the failure. The failure mileage was approximately 56,000.

The contact’s parents owns a 2016 Ford Escape. The contact stated that the vehicle was taken to the dealer because the check engine warning light was illuminated. The contact stated that shortly after starting the vehicle there was white smoke coming from the vehicle for approximately 5 seconds. The dealer diagnosed the vehicle and determined that there coolant was leaking intrusion into cylinder #2, and an issue with the engine block. The dealer recommended that the engine be replaced; however, the contact was informed that the replacement engine was on back order. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 58,000.

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a black screen. Additionally, the contact stated that occasionally the rear-view camera displayed an upside-down image. The failure was intermittent. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

Back up camera has failed.

There is an active safety recall on the vehicle and FORD wants to charge to diagnose the recall. When I first inquired about the recall they said they didn’t have the part to fix that recall but wanted me to bring it into the shop to diagnose it and that would cost money. They said that even if I did bring it into to diagnose they could not do anything but let me know if they get the part but that the company no longer makes the part so it won’t get fixed anyways.

The infotainment system does not relay any sound now both for radio listening or alerts such as backup interference. The camera glitches on and off and sometimes is blank. I have had this issue for about a month now. There is still no remedy and it has gotten worse.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera image displayed a blank image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while in reverse, the camera image failed to display. The failure mileage was 32,000.

The contact owns a 2016 Ford Escape. The contact received notification of NTHSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The contact stated that failure was experienced while reversing, the rearview camera was flashing or there was no image displayed. The failure mileage was approximately 62,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rearview camera displayed a distorted image. The approximate failure mileage was 80,000.

Coolant has leaked into the engine cylinder which apparently is a well known issue that Ford is refusing to rectify. Ford dealership confirmed this diagnosis and says I have to pay $12k for a new engine.

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the back over prevention camera failed to operate. The image displayed previously was inverted. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was contacted and confirmed that parts were not available for the recall repair. The dealer informed the contact that the recall repair was being performed on Ford Mustang vehicles. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 120,000.

While driving my car home, my transmission completely gave out. I was trying to get up a hill, and out of nowhere, my car was just revving and was not going anywhere. I tried to turn the car off and back on, but it did nothing. We towed my car to a mechanic and they gave me the unfortunate news that my transmission needed completely replaced or rebuilt. I towed it to a transmission specialist, and they had to rebuild my entire transmission. I was without a car for an entire month and found out from them that this is a major known issue with these car's transmissions and that Ford had known about this issue for a long time and did not do anything. I am out a lot of money and wish I had known about this issue before. I had a few instances of the "bucking" a few years ago but got everything checked and had a clean bill of health at that time. I also have had my check engine light on for 6 years, due to an emissions issue that happens in this car because of the flap on the gas tank instead of a cap. They said the flap isn't always secure and can let out emissions. They said it's expensive to fix and not worth it.

My head gasket blew on the escape with only 104,000 miles on it. It cost me $3500 to fix. 5 months later it blew again and I’m being told my engine block is cracked. I’m now being quoted another $3500 to put another engine in it with 90,000 miles on it.

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera screen displayed an upside-down image. The vehicle was taken to the dealer, where it was diagnosed with rear-view camera failure. The contact was informed that the rear-view camera display needed to be replaced. The vehicle was not repaired. The contact was informed that the part to repair the vehicle was unavailable. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the rearview camera displayed a blank image. The approximate failure mileage was 30,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Escape. The contact stated that while reversing into the garage to park the vehicle, the back over prevention sensor failed to alert the driver of the proximity to the wall and the vehicle almost struck the wall. The contact stated that dealer was contacted about the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 58,000.

For about 2 years now my 2016 Escape would periodically show a distorted image in the camera when reversing. It was infrequent and would often correct itself before I was done reversing or if I just stopped and put it into park and then reversed again. I received the recall notification when it came out and have been waiting for the update on when parts are available. For about 5 months now the issue has become more frequent and days ago it has stopped working multiple times, not even giving the display error and keeping the radio screen on and playing music. I just hit 88k miles and take very good care of my car. I haven’t called the dealership because everything I can find when I look says the parts are still not available, even my auto insurance login knows there isn’t a fix. For such an important safety issue this is taking too long for them to do something.

My car overheated repeatedly and it was diagnosed by Liberty Ford Aurora Ohio to be caused by Coolant Intrusion. I was quoted a price of more than $11,000.00 to replace the engine

My Ford escape recently has been experiencing what I believe to be a coolant issue. There was a stained spot on the driveway a couple of times in May 2026 and technicians had said my coolant fluid was on the low side so they topped it up while I was getting the car serviced for an oil change. The car was seemingly running fine though until we started the car on 6/4/26 and waiting for the AC to kick in before driving when we realized the air wasn't getting cold after a couple minutes, which was abnormal and something we hadn't experienced before. Shortly after inspecting our AC settings to make sure they were set correctly, the dashboard issued an overheating warning. We immediately turned the car off and let it cool down for a while before turning the ignition on again. After restarting the car and letting it idle in the parking lot, everything appeared to be working as normal again. Luckily we were able to safely drive the car back home and will have to get it looked at. In the mean time, I have read that many 2016 Ford Escape owners have experienced serious coolant intrusion failures, which align with our recent experience, and pose a dangerous driving hazard. We will have to get an inspection to know for sure, but I'm fearful that this is a larger issue among these Ford models and we will both have to rely on our other car until we know if the car is safe to drive or not. The Ford Escape only has a little over 87,000 miles on it currently and a serious coolant issue could

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number 25V695000 (Back Over Prevention). The contact stated that the rearview camera was inoperable approximately 90% of the time, reducing the driver's ability to safely reverse. No warning light was illuminated. The local dealer was contacted to schedule the recall repair appointment; however, the dealer advised the contact that the parts were only available for Ford Mustang vehicles. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.

The contact owns a 2016 Ford Escape. The contact stated that while in reverse (R), the rearview camera displayed a blank image with the message "Camera Not Available", requiring the contact to continuously push a button for the rearview image to be displayed as intended. The contact stated that the vehicle could not be traded-in due to the recall. The contact received a recall notification letter for NHTSA Campaign Number: 25V695000 (Back Over Prevention). The dealer was contacted and informed the contact that the remedy was currently available only for Ford Mustang vehicles. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed that a second notification would be sent once the parts became available. The failure mileage was approximately 63,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a blank image. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 125,000.

Rear view camera delays or not available for reverse driving.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000(BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure listed in the recall. Also, while operating the vehicle the steering wheel had experience severe jerking making the vehicle difficult to steer and control. The cause of the failures were not yet determined. The failure mileage was 150,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000(BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure listed in the recall in which the rear backup camera had failed to operate while driving in reverse. The failure mileage was 28,000.

The contact owns a 2016 Ford Escape. The contact stated that while stopped at a traffic light and depressing the accelerator pedal, there was a clanging sound coming from the front of the vehicle. The vehicle then started to work as intended before coming to a complete stop at the second traffic light. The contact stated that once the traffic light turned green, the accelerator pedal was depressed and the vehicle rolled backwards. The contact was informed by her husband to shift the gear shifter into park(P). The husband jumped into the driver’s seat and shifted the gear shifter to low and driven to a safe place and stopped the vehicle. The contact stated that while the vehicle was stopped, the vehicle was turned off for thirty minutes then restarted and operated as intended. The transmission shifter failure warning light was illuminated while her husband was driving. A dealer was contacted. The vehicle was towed to a dealer where it diagnosed and determined that the transmission needed to be replaced and provided an estimate for the repair. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 99,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25v695000 (Back Over Prevention); however, the part for the repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The contact stated that when in reverse, the display for the back over prevention camera would show a distorted image or show the message, "Not Available." The dealer was contacted and persistently confirmed that the remedy was not available. The manufacturer was not made aware of the issue. The failure mileage was approximately 80,000.

Engine began having coolant intrude into the cylinder bores. Similar to issues related to CSP 21N12.

The contact owns a 2016 Ford Escape. The contact stated Instrument display went out. warnings are being indicated but not able to see the warning as well as mileage due to the instrument panel being blank. The dealer was contact; however the vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The approximate failure mileage was 138,000.

See attached document for complaint.

See attached document for complaint.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention), however, the part to do the recall repair was not yet available. Multiple dealers were contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The contact owns a (YMM) 2010 Hyundai Elantra. The contact received notification of NHTSA Campaign Number: (example: 20V315000 (Latches/Locks/Linkages) however, the part to do the recall repair was not yet available. The local dealer was/was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was/was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25v695000 (Back Over Prevention); however, the part for the repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The contact stated that when in reverse, the back over prevention camera would fail to activate. The contact noticed that the camera would turn on when they were backing out of their driveway, when reversing in traffic, or backing out of a parking lot, the camera would fail. The failure seemed to occur when other vehicles were nearby. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 140,000.

Coolentnos leaking into plug cylinder 2, not getting into oil yet, but burning white sweet smelling smoke mostly at start-up. Had lead mechanic at Valenti SAAB Volvo, check things out, head gasket seems fine, told me that this particular engine was know for a class action suit for engine coolent Intrusion. Said to file with you immediately

The rear backup camera is malfunctioning; I researched vehicle recalls and found Ford does not have a remedy for this recall. This puts my family in a dangerous situation when backing the car up. I have damaged the vehicle while driving in reverse and lucky to have not sustained injury from this occasion. Why has Ford not come up with a remedy and has not been held accountable.

I am one of the unlucky ones with the coolant leak into my engine that caused white smoke from my exhaust and caused my engine to stop working with under 100,000 miles. I have documentation and a new engine ready to be installed and have spent a lot of money out of pocket so far.

The contact owns a 2016 Ford Escape. The contact stated while reversing, the rear view camera display blinked on and off. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received a recall notification, NHTSA Campaign Number: 25V695000 (Back Over Prevention) however the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The air bag warning light illuminated when the front passenger seat was taken. The vehicle was taken to the dealer where it was diagnosed with a failed air bag sensor. The contact was informed that the air bag sensor needed to be replaced. The vehicle was not repaired. The contact was informed that the failure could be repaired, but it might not resolve the failure. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline

The contact owns a 2016 Ford Escape. The contact stated that the rearview camera would display a distorted image while the vehicle was in reverse(R). The contact stated that the failure had obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The contact then received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the recall part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 150,000.

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image failed to function properly, and the image would appear intermittently and would appear on and off. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention), however, the part to do the recall repair was not yet available. The vehicle was take to the dealer where it was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 68,000.