2016 Ford Escape complaints

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera failed to display an image and displayed a black screen. The dealer was contacted, and it was confirmed that the part to do the recall repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was 59,127.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on several occasions, the rear-view camera screen was black and blue. The contact stated that on one occasion while in reverse(R), the rear-view camera operated momentarily, but the screen then went black and blue, and the vehicle crashed into another vehicle driving by in the parking lot. The second vehicle sustained damage to the passenger’s side rear bumper. There were no injuries reported. A Police report was filed, but the information was not available. The vehicle was taken to an independent mechanic to be diagnosed, and it was determined that the rear-view camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera was inoperable. The vehicle was taken to a dealer, where it was determined that an unknown part needed to be replaced, but the part was u not yet available. The contact later received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.

I own a 2016 Ford Escape SE affected by NHTSA recall 25V695 / Ford recall 25SA9 (rearview camera inspection). The recall was reported on October 14, 2025, and the remedy was anticipated to become available in June 2026. I contacted a Ford dealership on August 10, 2026, and was told that the parts are not currently available and that I should wait for a remedy notification in the mail. The recall has now been outstanding for approximately 10 months. I would like NHTSA to review the status of the recall and whether Ford is taking an appropriate amount of time to make the remedy available to affected owners. I would also like to know whether Ford has provided NHTSA with an updated estimated remedy-availability date, since the original recall information indicated that the remedy was anticipated to become available in June 2026, and it is now August 2026. The safety of myself and others is at risk with an incomplete remedy: I live on a busy road, and one morning while backing out of my driveway to go to work, I almost hit a pedestrian walking on the sidewalk at the end of my driveway. He was in my blind spot when I looked both ways, and my rearview camera was not working.

I own a 2016 Ford Escape with an open safety recall involving the rear-view/backup camera. I contacted Ford and have an existing Ford customer service case regarding the recall (Case CXH-08846683-H2S6Z8 ) Ford/dealer has informed me that the required replacement part is currently unavailable, leaving the safety recall unrepaired. The backup camera is a safety feature that is important when reversing and avoiding pedestrians, children, and other vehicles. I am requesting that NHTSA document this complaint and review Ford’s ability to provide a timely and effective remedy for this safety recall. I would also like Ford to provide a reasonable repair solution or timeline for obtaining the required part. Ford case number: CXH-08846683-H2S6Z8 Recall number: 25SA9 Vehicle: 2016 Ford Escape Date I was informed the part was unavailable: been trying for 5 months Dealer: Ford

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera flashed on and off. The failure was persistent. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact had received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the parts were unavailable to repair the vehicle. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 70,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera was inoperable. The vehicle was taken to the dealer but was not diagnosed or repaired because the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 126,000.

Got in a wreck so bad it be t the frame she hit head on a d had seatbelt on and smacked her head on the dash the other cars airbags deployed hers did not

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R), the message “Camera not Available” was displayed and the passenger’s side rear of the vehicle side-swiped a fire hydrant. There were no injuries sustained. A Police report was not filed. The vehicle was then driven to the residence. The vehicle was taken to a dealer but was not diagnosed or repaired. The contact was informed that the camera would be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, and a complaint was filed. The failure mileage was 65,000.

Statement in uploaded files

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a brief and intermittent image while reversing. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera displayed a distorted image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 128,000.

The contact owns a 2016 Ford Escape. The contact stated that the camera was turning on and off independently. The contact stated that it was difficult to reverse without the camera being operational. While reversing, the camera became inoperable. There were no warning lights illuminated. An unknown local dealer was contacted and confirmed that parts were not yet available to repair the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 113,000.

The contact owns a 2016 Ford Escape. The contact stated that while attempting to park the vehicle and shifting into reverse, the rear-view camera displayed a blank image. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed, and the contact was advised that the rear-view camera was inoperable. The contact associated the failure with NHTSA Campaign number: 25V695000 (BACK OVER PREVENTION). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 95,000.

The contact owns a 2016 FORD Escape The contact received notification of NHTSA Campaign Number: 25V695000(BACK OVER PREVENTION) However, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Escape. The contact received notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a blank image intermittently while reversing. The dealer was contacted and confirmed that parts were unavailable for the recall repair. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 85,000.

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a distorted screen. The contact stated that the failure was persistent. In addition, the contact stated that the rear-view camera later displayed a blank screen. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact later received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000.

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse the vehicle, he is unable to see the backup camera image; the image is either upside down, distorted, or completely blank. The contact received a notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the local dealer stated that the parts required to complete the recall repair were not yet available. The contact feels that the manufacturer has exceeded a reasonable amount of time to provide a remedy for the recall. The manufacturer was made aware of the issue. The failure mileage was 103,000.

The contact owns a 2016 Ford Escape. The contact stated that while reversing at an undisclosed speed, the rearview camera was inoperative. No warning lights were illuminated. The failure had occurred on several occasions. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that parts were available for the Mustang vehicles. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 160,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera failed to display an image behind the vehicle. The screen flashed a light or show a blank screen intermittently. The dealer was contacted, and it was confirmed that the part was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 200,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back-over prevention camera displayed a blank screen, with the message that the camera was not available displayed. The dealer was contacted and confirmed the part for the recall repair was not available. The manufacturer was not made aware of the issue. The failure mileage was unknown.

There’s a safety recall issue on the backup camera it has gone out. It keeps saying backup camera unavailable.

The rear view camera does not work at times and when it does the image is distorted and discolored and it is also upside down.

The contact owns a 2016 Ford Escape. The contact stated that while reversing at an undisclosed speed, the rearview camera was inoperative. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that parts were available to repair Mustang vehicles only. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,020.

Manufacturer (Ford) has failed to remedy the problem highlighted in following NHTSA recall. The recall was initiated by NHTSA on January 17, 2025, recall schedule proposed by FORD was "Planned Remedy Owner Notification Date: Jun 29, 2026 - Jul 03, 2026 ", which has passed and FORD still is not fixing. The schedule was already lenient and still has been ignored and they need to be held accountable for it. Manufacturer Recall Number - 25SA9 NHTSA Recall Number - 25v695 Recall StatusRecall Incomplete, remedy not yet available

Safety recall issued last year for faulty rear camera and still no remedy available.

The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the display screen and camera shut off without warning, and the camera failed to operate while in reverse. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 125,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rear-view image glitched and eventually failed to display. The failure mileage was 102,000.

See attached document for complaint.

The contact owns a 2016 Ford Escape. The contact stated that while driving approximately 25 MPH, the vehicle sputtered and intermittently lost motive power. The message "Transmission Fault" was displayed on the instrument panel. The contact was able to drive to her sister's residence. The vehicle was then towed to an independent mechanic, where it was diagnosed with burnt transmission fluid, and the transmission was replaced with a rebuilt transmission. The contact stated that while driving after the repair, the RPMs fluctuated intermittently and the message "Transmission Fault - Service Now" was displayed. The independent mechanic was notified of the failure and referred the contact to the warranty company of the rebuilt transmission. The vehicle was in the process of being repaired. The manufacturer was not contacted. The failure mileage was 173,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted in reverse(R), the rear-view camera failed to display a clear view image. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.

See attached document for complaint.

The contact owns a 2016 Ford Escape. The contact stated that while vehicle was in reverse(R), the rear-view camera displayed a blank screen with the message "Camera Unavailable". The contact received notification of NTHSA Campaign Number: 25V695000 (Back Over Prevention); and associated the failure with the recall. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000.

The contact owns a 2016 Ford Escape. The contact stated that while operating the vehicle, the message "Power Steering Assist" was displayed. The vehicle was restarted, and the message was no longer displayed, and the vehicle operated normally. Later, while driving at an undisclosed speed, the power steering message returned, and the steering wheel became difficult to turn in either direction. Additionally, the traction control warning light was illuminated. The cause of the failures was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 236,000.

I was driving home on se stark to go to 60 uh then turn into burnside I was going 30 Mph per speed limit then all the sudden it jerked and slowed down very unsafe when the transmission just went slow and I had no warning or light never came on to say need transmission service. This was mind boggling then I had it towed to the shop and apparently I need a whole replacement for transmission and I’m at 165 k I do maintance and everything .. I know there was a recall abt the power train in 2022 however but I don’t know if it still active bec I am the second owner of this car

The recall on my car has been active for over 6 months, however there is still not a remedy. My rear view camera failed on me today almost causing me to hit a child that I was unable to see.

The rear camera first started failing intermittently, and now occurs constantly. The camera goes black on the screen. I nearly backed into a child in a grocery store parking lot.

My 2016 Ford Escape is under a recall for the rear view camera. My rear view camera does not work. Ford issued the recall in October 2025 but has not made an effort to repair my vehicle. I have a bad neck and back, it is hard for me to turn and look behind me. I could really use the rear view camera working again.

The contact owns a 2016 Ford Escape. The contact stated that the rear-view camera was occasionally inoperable. While reversing, the camera turned off without warning. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 55,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera intermittently failed to display an image. The dealer was made aware of the issue and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.

The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, there was a knocking sound coming from the engine, with the engine revving. The contact stated that while turning off the vehicle, the engine was knocking very roughly. The vehicle was taken to the dealer, but the dealer was unable to determine the cause of the failure. The vehicle was taken back to the dealer for failures with the bearings and the rotors. The contact stated that there were abnormal sounds coming from the bearings. The contact stated that the rotors were rusted, and there was a grinding sound coming from the rotors. The contact believed that the vehicle was a flood-damaged vehicle due to the rust on the rotors, bearings, and underneath the vehicle. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure. The failure mileage was 113,000.

Unknown

The contact owns a 2016 Ford Escape. The contact stated that the rearview camera was intermittently inoperative. When functioning, the camera image was displayed upside down. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The vehicle was taken to the local dealer, who confirmed that parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 45,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on approximately five separate occasions, the screen was inverted, and the proximity alert notification chime failed to alert the driver, and the vehicle nearly struck persons behind the vehicle. The vehicle was taken to a dealer, but was not repaired because parts were not yet available. The manufacturer was notified of the failure. The failure mileage was approximately 99,800.

There has been a recall, 25SA9, for over a year for the backup camera on this car. There is no date as to when it will be fixed and the camera is non functional now. This is my daughters car and It needs to be addressed quicker than a year.

My rear camera and therefore cross traffic and parking indications fail almost every time I turn my car on. Ford acknowledges that this is a problem and that there is a recalled part, but they do not have replacement parts and so I must continue to drive with faulty parts.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the back over prevention camera displayed a blank screen, and there was no image on display. The dealer was contacted and confirmed that the part was not yet available. A second dealer, Brad Deery Ford (1178 200th Ave, Maquoketa, IA 52060); was contacted and confirmed that the part was not yet available. The manufacturer was not made aware of the failure. The failure was approximately 111,000.

While driving the car, the electronic power assist steering stopped working, making it extremely difficult to steer and drove straight into a curb. Was able to slowly back the car up then very carefully drove to the local shop. Thankfully, no pedestrians were walking on the sidewalk. Power assist unit failed which caused a very unsafe driving condition. It required two strong arms to muscle the steering carefully to drive the car to the shop.

I am extremely disappointed with the way Ford has handled the recall on the rearview camera for my 2016 Ford Escape. I received the recall notice about a year ago. Six months ago, I contacted Chapman Ford and was told the replacement parts were not yet available and that I would be notified when they came in. Now, a full year later, my backup camera still does not work. This is a safety issue--not a convenience feature. When I called Chapman Ford again today, I was told the part was still unavailable for the Escape and was only being supplied for Mustangs. They gave me Ford Corporate's customer service number. Ford Corporate assured me that they would resolve the issue. They contacted Chapman Ford, spoke with Valerie, and told me everything had been arranged. I was told my appointment was set, the repair would be completed at no charge, and the problem would be taken care of. About an hour later, Chapman Ford called me back and said they actually did not have the part after all, could not perform the repair, and there was nothing they could do. After waiting an entire year for a safety recall, this is simply unacceptable. Ford sent out a recall notice acknowledging there was a safety problem, yet they still cannot provide the parts needed to fix it. Owners are left driving vehicles with defective backup cameras and no clear timeline for when the repair will actually happen. Ford should be ashamed of the way this recall has been handled. If you're going to issue a safety recal

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera intermittently failed to display an image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.