2016 Ford Escape complaints

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number 25V695 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was/was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was/was not made aware of the issue. The contact had not experienced a failure. The approximate failure mileage was 85,000. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

I received this recall notice in October 2025. I contacted [XXX] in Marion, Ohio to take care of the recall. I was told at that time that they did not have the parts to do the recall. So, I called back January 28, 2026 and was told the part was not available. I then called in March and inquired and was told the same thing. So, I phoned again on April 27 and was told that I would have to make an appointment for the recall. Since my husband was going to be taking care of it, he called the next day to schedule an appointment. An appointment was made of April 29 and they said they could come to our house to do the recall. No one showed up on that date. So, we called on April 30 to see why. They said the tech called in sick and would contact us when he was back. We waited until today, May 6 and called them back as no one had called. TODAY, they tell us that there is no active recall on our car.... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 FORD Escape. The contact stated while operating the vehicle he stated that the rearview camera is completely off and will not operate. The contact received notification of NHTSA Campaign Number: (The contact received notification of NHTSA Campaign Number: (example: 20V315000 (BACK OVER PREVENTION) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 82,228.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25v695000 (Back Over Prevention); however, the parts for the repairs were unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The back over prevention camera would fail intermittently, and when working correctly, the image would only show briefly before blacking out. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera would display a distorted image while the vehicle was in reverse(R). The contact stated that the failure had obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the contact stated that the infotainment screen kept flashing on and off, which caused a distraction. The local dealer was contacted and confirmed that the recall part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 160,000.

I am the 2nd owner of my 2016 Ford Escape 1.6L ecoboost, my aunt and uncle were the original owners. Between us we have every maintenance record of every on time and professionally performed requirement the Escape has needed and it ran beautifully. Then, in February 2026 the idle started to get a bit rough and I was preparing to put in the OEM sparkplugs when 3/28/26 the engine overheated, I was stranded on the side of a 45 mph street waiting for it to cool so I could move to safety. Between that incident and 4/29/26 I went thru 9 gallons of coolant, replaced the sparkplugs, put the front end up and "burp' the system as there was constantly air bubbles being introduced from a source I could not find. I had the hoses and clamps inspected, replaced the coolant reservoir and the reservoir cap, the vehicle started to shutter upon starting even after it was warmed up and every day needed to be burped and topped off before and after driving in town but often had no coolant loss during freeway driving, finally 4/28/26 I noticed smoke from the exhaust when I started the car in the morning and that smoke was accompanied by a foul, burnt, electric smell. While burping the air and topping the coolant that morning, the engine sputtered and died 2 separate times. I decided that it was time for a cooling system diagnostics as I still could still see no evidence of an external leak. The Ford technician recorded this tech story. "The vehicle ran rough and smoked for a couple seconds after st

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back-over prevention camera displayed a blank image. The dealer was contacted and confirmed that parts to do the recall repair were not yet available. The manufacturer was not made aware of the issue. The failure mileage was 162,858.

My backup camera is experiencing the problems in the recall. Ford dealership wants to charge me 200 dollars for diagnostics. I should not have to pay for diagnostics or a new camera since it’s covered under the recall.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that on several occasions while in reverse(R), the rearview camera went black, worked intermittently, and displayed upside-down images. Additionally, the contact stated that on several occasions, the camera activated inadvertently while the vehicle was in reverse(R), drive(D), or neutral(N). The vehicle was taken to a dealer, but it was not diagnosed or repaired. The contact was advised that parts were not yet available for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.

Unknown

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image failed to function properly and only intermittently operated. The contact stated that the rearview camera image occasionally appeared while the vehicle was moving forward. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the rearview camera displayed a blank and distorted image. The failure mileage was unavailable.

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the message to take the vehicle to the dealer for service was displayed. The vehicle was taken to the dealer; however, the contact was informed that parts were unavailable to repair the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the image for the back over prevention camera was distorted while in reverse. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 110,000.

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera intermittently operated, and the message “Camera not Available” was displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 147,225.

The contact owns a 2016 Ford Escape. The contact stated that the rearview camera was inoperable. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was contacted, and the contact was informed that parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 96,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that when in reverse, the back-over prevention camera would display a distorted or black screen intermittently. While reversing from an angled parking space downward, due to the failure of the back-over prevention screen, the contact was unable to view the rear of the vehicle and ended up crashing into the passenger door of another vehicle. There were no injuries sustained or medical attention required. The passenger door of the impacted vehicle was damaged. The police were not contacted, and no police report was filed. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 14,000.

See attached document for complaint.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the rearview camera displayed a distorted image. The failure mileage was not available.

Known coolant intrusion, blowing white smoke, blown head gasket

2016 Ford Escape with 50,000 miles developed transmission fault codes P0741 and P1744, indicating torque converter clutch failure. A transmission fault alert appeared on the dashboard with erratic shifting and slipping while driving, creating an unsafe driving condition. The vehicle was taken to a Ford-certified dealer in Athens, GA, and service charges were paid. Dealer stated no transmission fault was found and confirmed other eligible recalls had been fixed. The dealer became unresponsive to multiple follow-up calls after collecting payment. Codes P0741 and P1744 were subsequently confirmed at an independent service center. Ford issued TSB 19-2100 acknowledging this exact issue on 2013-2015 Escape vehicles with the same 1.6L EcoBoost engine. The same manufacturing defect is present on 2016 model vehicles. Ford Customer Relationship Center was contacted and refused any assistance or goodwill repair coverage. A Ford-certified dealer collected payment, failed to diagnose a known transmission defect, and then became unresponsive. Transmission failure at 50,000 miles on a properly maintained vehicle is a manufacturing quality control failure. Component is available for inspection upon request.

My Backup Camera has not worked for 2 years and I have a recall notice from October of 2025 for this exact issues and the recall has not been remedied.

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image failed to function properly, and the image was intermittently displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 92,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that on several occasions while in reverse (R), the rear-view camera image was either upside down, blank, or distorted. The vehicle was taken a dealer where it was diagnosed and determined that the rear-view camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the camera had started failing months prior to receiving the recall letter. The local dealer was contacted, and the contact was informed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 104,000.

The contact owns a 2016 Ford Escape. The contact stated that while shifted into reverse(R), the rear-view camera became inoperable. The contact shifted from reverse(R) to park(P) several times; however, the back over prevention camera was inoperable. The contact received notification of NHTSA Campaign Number: 25V69500 (Back Over Prevention); and called the local dealer to schedule an appointment. The dealer advised the contact that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 54,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the display screen unexpectedly rebooted on and off even after the vehicle was shut off. Due to the failure, the battery was drained. The battery was replaced three times. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse, the rear-view camera failed to display a clear image. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 86,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R), the rear-view camera image was upside down, and then the screen went black. The vehicle was restarted; however, the failure reoccurred a short while later. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 75,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on several occasions, the rear-view camera was black or displayed an upside-down image. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 60,000.

The end of February was driving and I noticed white smoke blowing from my exaust, then my car lost power.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the vision of the driver, preventing the driver from safely operating the vehicle. The message "Rear-view Camera Unavailable" was displayed on the screen. The contact stated that on a separate occasion, the front passenger’s side seat belt retractor failed to function as intended. The contact stated that after unbuckling the seat belt buckle, the seat belt failed to retract. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. Recently, while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. After several attempts, the vehicle was restarted, and there was an abnormal fuel-burning odor entering the vehicle through the A/C vents. The contact stated that the engine was consuming an excessive amount of engine oil. The vehicle was refueled, and the contact checked the oil dip stick, and the oil level was extremely low. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was no

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The rear-view camera failed to display properly and was blank or displayed a distorted image. The failure mileage was unknown.

My car moves when pushed or pulled and the vehicle is off and in park. Additionally, my car does not accelerate over 5 miles per hour and makes a whining noise when trying to drive

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Transmission went out at 101k miles - transmission needed to be rebuilt which I had done at a large cost. There was no warning, the trans went out while driving. Purge valve for gas (EVAP) also went out without any warning and when I would put gas in the car, the car would not start.

Rear camera doesn't work--also theres a problem with the rack and pinion

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. No warning light was illuminated. Most recently, the contact stated that while driving at an undisclosed speed, the radio displayed a black screen. No warning light was illuminated. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

I received Ford's Safety Recall notice dated October 2025 regarding SRN 25SA9 / NHTSA Recall 25V695. It has been 6 months since this recall issue and Ford hasn't made any progress in resolving the issue??? I find that extremely hard to believe!!! Apparently Ford does not consider "saftey" a priority for their customers!!! Has Ford received any kind of penalty for not expediting the resolution for this issue??? Facing a STIFF penalty is the only way a company will take notice and force them to resolve the issue BEFORE someone gets hurt, or worse, dies!!!

Rear main seal leak and transaxle leak. I see there was a recall in the 2000s but my 2016 is having the same issues. Would this issue still fall under the newer vehicle recall since it i the same problem?

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rear-view camera became inoperable, and there was no image on the screen. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available for the recall repair. The contact was informed that the manufacturer only distributed parts for Mustang vehicles associated with the recall. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 250,000.

Rear back up camera shows up distorted, upside down and sometimes not at all.

I bought the 2016 Ford Escape and 2 weeks after the purchase the check engine light came on. I took it to Auto Zone and they said it was a spark plug. I had a full tune up done 2 days after the purchase so I called the garage and they replaced the spark plug. The light came back on a few hours later so I then took it to the Ford dealership and paid over $500.00 to have it fixed, along with the camera glitching. The day I picked up my car the check engine light came back on so I immediately took it back. They re-evaluated it and said that it is a manufacturing defect and that there is nothing they can do unless I want to replace the engine and that there was no guarantee that the new engine would not have the same issue. Apparently there are holes all throughout the engine and the antifreeze is mixing with the oil. I only drove it a total of 6 months before it completely died. Because I bought it from a buy here pay here lot he wouldn’t take it back even though I only had it 2weeks. My extended warranty would not cover the engine because it’s a manufacturing defect and I was stuck with a car note plus full coverage insurance on a car I could not drive. Ford never reimbursed me for the camera glitch that I paid for that is still not fixed and when I called Ford to see if there was anything that they could do to help me they said unfortunately they are in a lawsuit in California over the same issues I was having so no help is available at the time. The craziest part is the clerk

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted in reverse(R), the rearview camera image displayed was not clear on the screen. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

There is already a recall on the Ford Fusion for this very same issue, they have identical engines, fuel systems etc, but code is P1450 and at times, randomly the sound of a struggling fuel pump happens, and the solution is to have the Fuel Canister Purge valve replaced, this is a known and recalled issue on the Ford Fusion but apparently not on the 2016 Ford Escape SE that the majority of those vehicles do have both issues and failures with. Ford knows about this since they already have recalled the Ford Fusion for the very same thing happening. I have a "Forever Warranty" through Ford, which they explained 100% of all moving parts having to do with the Drive Train was covered, however they know about this issue, and yet no recall is happening I told them what the code is they still insist on charging $189 to tell me what my OBDII computer already has a few times at this point. Prestige Ford in Mt Dora, FL is the dealership that I will never deal with again for anything other than to maintain the warranty I was railroaded into that they don't seem to even want to honor making me pay out $189 for a known issue with the engines that are the same engines as in the Ford Fusion. The largest issue is the car can stall at any point in time causing a severely dangerous situation for anyone inside the vehicle when it stalls in middle of a intersection or turn. And of course I have learned it can cause the fuel tank to crack as well, and become deformed also causing a dangerous situat

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that the rearview camera was intermittently inoperable or displayed a distorted image while the vehicle was in reverse(R). The contact stated that the vehicle was taken to the dealer for the recall repair; however, while reversing after picking up the vehicle from the dealer, the failure recurred. The dealer was contacted and informed that the recall repair was not completed because the part to do the recall repair was not yet available; however, an unknown, unrelated recall repair was performed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Escape. The contact stated that while in a drive-through and attempting to shift into drive to move forward, the transmission remained in neutral, causing the vehicle to jerk. The contact was able to roll into a nearby parking space, and the vehicle came to a stop. There were no warning lights illuminated. The vehicle was towed to the dealer, who diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact was informed that if the transmission was repaired, it would have a lifespan of 3 years. The manufacturer was informed of the failure. The manufacturer opened a case for the issue. The failure mileage was approximately 117,000.