Page 23 of 23 · complaints 1,101–1,136 of 1,136

2015 Ford Escape complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2015 record →

Unknown or Other
Filed Mar 11, 20165,700 milesTX

PURCHASED 2015 ESCAPE ON MAY 1, 2015. FEBRUARY 2016 WINDSHIELD WIPER FLUID WOULD NOT WORK. TOOK TO THE DEALERSHIP TO FIND THAT A SQUIRREL HAD NESTED UNDER THE HOOD AND CHEWED THE LINES AS WELL AS A PART ON THE PUMP FOR THE WIPER FLUID WHILE IT WAS PARKED IN THE DRIVEWAY. COST WAS $250.00 FOR REPAIR. MARCH 2015 I CHECKED UNDER THE HOOD TO FIND THAT SQUIRRELS HAD CHEWED AND TORN UP THE WHEEL WELL INSULATION ON ONE SIDE WHILE PARKED IN THE DRIVEWAY. AFTER APPLYING CRITTER RIDDER GRANULES AND SPRAYING PEPPER SPRAY IN THE ENGINE COMPARTMENT THEY THEN CHEWED THE INSULATION ON THE OTHER SIDE. LIVED IN THE SAME PLACE AND PARKED MULTIPLE NEW AND USED VEHICLES IN THE DRIVEWAY SINCE 1989 WITH NO PRIOR ISSUES. POSSIBLE SOY COMPONENTS IN MANUFACTURER'S MATERIALS. POTENTIAL FOR FURTHER DAMAGE IS A SAFETY HAZARD IF BRAKE LINES ARE CHEWED OR ELECTRICAL WIRING CHEWED.

SteeringCrashFire1 injured
Filed Mar 3, 20163,400 milesNH

I WAS DRIVING IN MAINE. I'M NOT SURE IF I HIT A PATCH OF ICE OR IF THE STEERING FROZE UP. I WAS TRAVELING 35 IN A 40 MPH ZONE AND ON A CURVE, THE VEHICLE VEERED OFF THE ROAD INTO A BOG. THE VEHICLE STARTED TO SINK AND I WAS UNABLE TO OPEN THE DOOR FOR A FEW MINUTES. THEN I NOTICED A FLAME COMING FROM THE BACK OF THE VEHICLE. IT TOOK ALL OF MY STRENGTH BUT I PUSHED THE DOOR OPEN AND BEGAN SWIMMING AWAY FROM THE VEHICLE. AS I WAS ABOUT 20 FEET FROM THE VEHICLE, IT EXPLODED. I WAS IN THE WATER AND ICE FOR APPROX. 10 MINUTES. THE FIRE DEPT, POLICE, AND EMT'S ARRIVED AND PULLED ME FROM THE WATER AND TOOK ME TO THE HOSPITAL. I HAVE 2ND DEGREE BURNS ON MY ARM AND LEGS. MY INSURANCE COMPANY HAS DEEMED THE VEHICLE A TOTAL LOSS AND THE ADJUSTER SAID THE ONLY THING THAT COULD BE SALVAGED WAS 1/2 OF MY LICENSE PLATE. I ASKED WHAT COULD HAVE CAUSED THIS AND THE ADJUSTER SAID THAT PERHAPS IT WAS AN ELECTRICAL PROBLEM AND WATER MIXED WITH THE ELECTRICAL PROBLEM MAY HAVE CAUSED THE FIRE. ALTHOUGH HE DID STATE THAT HE WAS SPECULATING AND HE DID NOT KNOW WHAT CAUSED THE FIRE AND EXPLOSION. THE VEHICLE IS SITTING AND I HAVE ASKED THAT IT NOT BE DESTROYED (WHAT'S LEFT OF IT) UNTIL THE CAUSE CAN BE DETERMINED. THIS CONCERNS ME GREATLY BECAUSE I DO NOT WANT THIS TO HAPPEN TO ANYONE ELSE. I BELIEVE IF ANYONE ELSE HAD BEEN IN THE VEHICLE, THEY WOULD NOT HAVE HAD TIME TO ESCAPE. THERE WAS NO SMOKE - ONLY FIRE AND THEN THE EXPLOSION. THE SHOCK IS STARTING TO WEAR OFF AND I KEEP ASKING MYSELF HOW IN TH

SteeringCrashFire1 injured
Filed Feb 29, 20163,400 milesNH

I WAS DRIVING AND I'M NOT SURE IF I HIT A PATCH OF ICE OR STEERING FROZE UP. I WAS TRAVELING 35 IN A 40 MPH ZONE AND ON A CURVE, THE VEHICLE VEERED OFF THE ROAD INTO A BOG. THE VEHICLE STARTED TO SINK AND I WAS UNABLE TO OPEN THE DOOR FOR A FEW MINUTES. I TRIED PUTTING THE VEHICLE IN REVERSE TO GET OUT OF THE WATER AND ICE. THEN I NOTICED A FLAME COMING FROM THE BACK OF THE VEHICLE. I PUSHED THE DOOR OPEN AND BEGAN SWIMMING AWAY FROM THE VEHICLE. AS I WAS ABOUT 30 FEET FROM THE VEHICLE, IT EXPLODED. I WAS IN THE WATER AND ICE FOR APPROX. 10 MINUTES. THE FIRE DEPT, POLICE, AND EMT'S ARRIVED AND PULLED ME FROM THE WATER AND TOOK ME TO THE HOSPITAL. I HAVE 2ND DEGREE BURNS ON MY ARM AND LEGS. MY INSURANCE COMPANY HAS DEEMED THE VEHICLE A TOTAL LOSS AND THE ADJUSTER SAID THE ONLY THING THAT COULD BE SALVAGED WAS 1/2 OF MY LICENSE PLATE. I ASKED WHAT COULD HAVE CAUSED THIS AND THE ADJUSTER SAID THAT PERHAPS IT WAS AN ELECTRICAL PROBLEM AND WATER MIXED WITH THE ELECTRICAL PROBLEM MAY HAVE CAUSED THE FIRE. HE DID STATE THAT HE DID NOT KNOW WHAT CAUSED THE FIRE AND EXPLOSION. THE VEHICLE IS SITTING AND I HAVE ASKED THAT IT NOT BE DESTROYED (WHAT'S LEFT OF IT) UNTIL THE CAUSE CAN BE DETERMINED. THIS CONCERNS ME GREATLY BECAUSE I DO NOT WANT THIS TO HAPPEN TO ANYONE ELSE. THE SHOCK IS STARTING TO WEAR OFF AND I KEEP ASKING MYSELF HOW IN THE WORLD A CAR COULD "JUST EXPLODE". PLEASE LET ME KNOW IF ANYONE ELSE HAS HAD ANY PROBLEM LIKE THIS OR IF ANYONE CAN SUGGEST WHAT MAY HAVE CAUSED THI

Suspension
Filed Feb 24, 201611,000 milesMI

CONTROLLER ARM BROKE OFF LEFT REAR. DEALERSHIP THINKS WE RAN SOMETHING OVER. WE SAW NOTHING IN THE ROAD. IT HAS BEEN TURNED IN TO OUR INSURANCE CO. FOR THE REPAIR COST. AT THE TIME WE WERE TRAVELING 70 MPH ON THE FREEWAY. IT WAS 1 PM CLEAR WEATHER AND LIGHT TRAFFIC. THE CARS IN FRONT OF US DID NOT BREAK OR SWERVE TO INDICATE THEY SAW SOMETHING IN THE ROAD.

Structure › Body
Filed Jan 21, 201612,000 milesFL

I HAVE BEEN TO FORD 3 TIMES TRYING TO GET HELP WITH AN ABSURD AMOUNT OF ROAD NOISE COMING FROM MY 2015 ESCAPE. THIS HAS BECOME A RECENT ISSUE TO THE POINT WHERE THE BACK SEAT PASSENGER CANNOT MAKE OUT WHAT THE DRIVER OR FRONT SEAT PASSENGER ARE SAYING. AFTER MY 3 VISITS, FORD HAS DISMISSED THIS PROBLEM WITH LITTLE INTEREST. WHEN DRIVING YOU CAN FEEL AIR FROM THE ROAD AS YOU ARE IN THE VEHICLE. THIS IS A SAFETY HAZARD AS I AM WORRIED IF DEBRIS WERE TO HIT MY CAR OR IF I WERE TO GET IN AN ACCIDENT THERE COULD BE SERIOUS DAMAGE TO MYSELF OR MY PASSENGERS. I HAVE ALSO HAD ISSUES WITH MY TRUNKS LIFT GATE. IT FAILS TO LATCH REQUIRING ME TO EITHER DRIVE WITH IT UNLATCHED OR FIDDLE WITH IT UNTIL IT CLOSES. I HAVE ALSO STRUGGLED WITH THE DOORS LATCHING CLOSED WHICH HAVE RESULTED IN MY PASSENGERS OPENING AND CLOSING THE DOORS SEVERAL TIMES UNTIL THE SENSOR SAYS THEY ARE CLOSED. FOR A 2015 THIS SHOULD NOT BE HAPPENING AND I AM ASHAMED IN MYSELF FOR LEASING A CAR FROM SUCH A CARELESS COMPANY WHO LACKS CONCERN FOR ITS CONSUMERS.

Engine
Filed Jan 18, 2016100 milesTN

I BOUGHT THIS CAR NEW ABOUT A YEAR AGO. ALMOST IMMEDIATELY I NOTICED AN INTERMITTENT HESITATION WHEN TRYING TO ACCELERATE AFTER SLOWING OR FROM A FULL STOP. THE HESITATION VARIES FROM ABOUT TWO SECONDS OR LONGER. WHEN THE CAR DOES ACCELERATE IT SURGES FORWARD AT A FAST RATE OF SPEED. WHILE TRYING TO TURN LEFT AT A TRAFFIC LIGHT ON A TWO LANE ROAD WITH ONCOMING TRAFFIC WITH SUFFICIENT TIME MY CAR HESITATED UPON ACCELERATING CAUSING THE ONCOMING CAR TO BRAKE HARD IN ORDER TO AVOID HITTING ME. THIS CAR ALSO HESITATES AFTER PULLING OFF A ROAD INTO A PARKING LOT, IE., STORE, SCHOOL, AND, AT RANDOM, WILL HESITATE UPON ACCELERATING FOR A SEVERAL SECOND DELAY ONLY TO SURGE IN SPEED MAKING IT DIFFICULT TO INITIALLY CONTROL. I HAVE TAKEN THE CAR BACK TO THE ORIGINAL DEALER SIX TIMES AND ONCE TO ANOTHER FORD DEALER. ALL SAY THE BECAUSE THERE IS NO FAULT CODE THEY CANNOT FIX IT. I CALLED FORD ENG. AND WAS TOLD THE SAME THING. THE LAST TIME I HAD THIS CAR TO THE DEALER THE INVOICE STATED, "NO CODES" AND ROAD TESTED BUT THE MILEAGE IN WAS THE SAME AS THE MILEAGE OUT INDICATION THAT NOTHING WAS DONE. IT HAS BECOME OBVIOUS THAT FORD DEALER I PURCHASED THIS CAR FROM IS NOW PATRONIZING ME. THEREFORE IT HAS BECOME A WASTE OF TIME TO KEEP BRINGING THIS CAR BACK. I HAVE FOUND A MULTITUDE OF SIMILAR COMPLAINTS ABOUT FORD VEHICLES ON THE INTERNET. MANY WERE BEING PUT OFF WITH THE SAME EXCUSE, "NO CODE." I AM A FORD RETIREE AND HIGHLY DISAPPOINTED THAT BOTH A FORD DEALERSHIP AND FORD ITSELF HAVE PAT

Exterior Lighting
Filed Jan 13, 2016WI

I RECENTLY SENT THIS TO FORD - I AM NOT A FORD OWNER BUT I'VE BEEN BEHIND SEVERAL ESCAPE'S AND A SMALLER MODEL HATCHBACK. BOTH HAD THEIR HEADLIGHTS ON BUT THEIR TAIL LIGHTS WERE NOT. I SEE THIS AS A HUGE SAFETY ISSUE AND WHILE I UNDERSTAND THE DRIVER CAN SELECT ANOTHER SETTING - THEY DON'T KNOW THAT! AND SOMEONE IS GOING TO GET INTO A TERRIBLE ACCIDENT. SEND A RECALL TO YOUR OWNERS! FORD'S RESPONSE - MY NAME IS [XXX], I AM FROM FORD`S CUSTOMER RELATIONSHIP CENTER (CRC). I HAVE REVIEWED YOUR EMAIL REGARDING THE TAIL LAMPS FUNCTIONALITY ON FORD VEHICLES. FROM TIME TO TIME NEW VEHICLE OPTIONS/FEATURES ARE ADDED, DELETED OR MODIFIED. DECISIONS TO MAKE THESE CHANGES TAKE INTO ACCOUNT FACTORS SUCH AS MARKET TRENDS, CUSTOMER DEMANDS, ENGINEERING ADVANCES AND DEALERSHIP INPUT. WE HAVE DOCUMENTED YOUR COMMENTS WHICH WILL BE FORWARDED TO THE APPROPRIATE DEPARTMENT FOR REVIEW AND CONSIDERATION. MOREOVER, FORD MOTOR COMPANY AND THE NATIONAL HIGHWAY TRAFFIC AND SAFETY ADMINISTRATION (NHTSA) WORK TOGETHER TO PROACTIVELY IDENTIFY AREAS OF CONCERN THROUGH INVESTIGATION OF CONSUMER AND DEALER FEEDBACK. DURING AN INVESTIGATION FORD CO-OPERATES FULLY WITH NHTSA. DUE TO OUR RIGOROUS SAFETY STANDARDS AND CONSTANT TESTING, NOT ALL ISSUES RESULT IN RECALL OR CUSTOMER SATISFACTION PROGRAMS. THANK YOU FOR CONTACTING FORD MOTOR COMPANY. SINCERELY, [XXX] CUSTOMER RELATIONSHIP CENTER FORD MOTOR COMPANY I'VE TRIED TO NOTIFY THE DRIVERS BUT FLASHING MY HEADLIGHTS AT THEM ONLY MAKES THEM THINK THAT I WANT

Service Brakes
Filed Dec 29, 20155,000 milesTN

REAR ROTORS HAD EXCESSIVE RUST AFTER 5000 MIES. CAUSED REAR BRAKES TO GRIND AND MAKE LOUD NOISE. ALSO CAUSED A ONE TIME BACK UP FOR REAR BRAKES NOT TO WORK. FORD DEALERSHIP IN DICKSON, TN DID A GREAT JOB OF FIXING THE PROBLEM. THEIR SERVICE DEPT WAS EXCELLENT.

Engine
Filed Dec 7, 201520,600 milesOH

ENGINE FAILS TO ACCELERATE FROM STOP. (RANDOM) WHILE IN PITTSBURGH TRAFFIC, VEHICLE RUNS FINE, STOP AT STOP LIGHT OR STOP SIGN WAITING FOR TRAFFIC TO PASS. TRY TO TAKE OFF AND VEHICLE STARTS MOVING LIKE IT SHOULD AND THEN SUDDENLY LOSES ACCELERATION, ENGINE IS UNRESPONSIVE TO THROTTLE, RPMS GO DOWN TO JUST ABOVE IDLE WITH GAS PEDAL PRESSED TO FLOOR, IDLE WHEN RELEASED. THIS IS A SAFETY ISSUE, CAN CAUSE A MAJOR ACCIDENT IF NOT CONSCIENCE OF TRAFFIC AROUND YOU AND KEEPING IN MIND THAT THE CAR MAY ACT UP WHEN PULLING INTO TRAFFIC. IT IS IN DEALERSHIP NOW, FORD TECHNICIANS ARE HAVING A HARD TIME FINDING CULPRIT OF PROBLEM.

Vehicle Speed Control
Filed Nov 30, 201512,000 milesNY

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE DRIVING AT A LOW SPEED, THE VEHICLE ACCELERATED IN EXCESS INDEPENDENTLY. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000. THE VIN WAS UNAVAILABLE.

Structure › Body
Filed Nov 19, 2015NY

REAR WHEEL WELL RUSTED OUT / SHOCK AREA

Service BrakesCrash
Filed Nov 18, 201515,700 milesSC

WHILE BACKING INTO A PARKING SPACE, THE ABS AND TRACTION CONTROL LIGHTS STARTED FLASHING AND AUDIBLE WARNINGS SOUNDED. THE CAR STARTED SHAKING. I WAS UNABLE TO STOP OR STEER MY CAR. I HAD A LOW SPEED COLLISION WITH A PROPERLY PARKED CAR. THANK GOD NO ONE WAS INJURED. HAD THIS HAPPENED ON AN OPEN ROAD THE OUTCOME WOULD HAVE BEEN DIFFERENT. I HAD REPORTED THIS PROBLEM TO MY DEALER PREVIOUSLY. THEY APPLIED AN EXISTING RECALL SAYING THAT IT FIXED THE ISSUE. THAT WAS ON THE 20TH OF OCTOBER 2015. THE CAR IS BEING TOWED TO MY DEALER'S BODY SHOP FOR INSPECTION BY USAA. I NEVER WANT TO DRIVE IT AGAIN. I AM TOLD TO TRADE IT IN . HOW IN GOOD CONSCIENCE CAN I DO THAT??

Engine
Filed Nov 13, 20152,500 milesND

WHEN GOING DOWN THE INTERSTATE WITH THE GROOVES IN IT THE VEHICLE DARTS BACK AND FORTH WHEN I TOOK IT TO THE DEALER AND CHECKED ALEINMENT SAID WAS OK DROVE FOR A WHILE BOUGHT IT BACK AGAIN WAS TOLD TO LIKE IT OR SELL IT OR GO TO ANOTHER DEALER SHIP THEY DID NOT EVEN ATEMPED TO CHECK TIRES HATTON FORD N DAK 1 MORE TIME GOING TO TURN IT IN TO THE LAWYER FOR THE N DAK LEMON LAW

Unknown or Other
Filed Nov 8, 20155 milesIL

SOLD CAR11/6/15 WITH TWO OPEN SAFETY RECALLS. COMPLIANCE RECALL 15C06 - SUPPLEMENT #1 " IN SOME OF THE AFFECTED VEHICLES, THE ENGINE MAY CONTINUE TO RUN AFTER TURNING THE IGNITION KEY OFF(VEHICLES WITH STANDARD IGNITION KEYS), OR AFTER PRESSING THE ENGINE START/STOP BUTTON (VEHICLES WITH PUSH-BUTTON START AND INTELLIGENT ACCESS KEYS). AFFECTED VEHICLES CAN BE OPERATED WITHOUT THE KEY,WHICH DOES NOT CONFORM TO THE REQUIREMENTS SPECIFIED BY FEDERAL MOTOR VEHICLE SAFETY STANDARD(FMVSS) 114 ' REGARDING THEFT PROTECTION AND ROLLAWAY PREVENTION." ALSO NHTSA 15V-406... 15C03 REPROGRAM INSTRUMENT PANEL CLUSTER

Engine
Filed Oct 30, 201511,600 milesNY

THE OIL FILTER POPS OFF THE VEHICLE. I WAS DRIVING DOWN THE HIGHWAY, AND ALL OF A SUDDEN THE ENGINE CEASED AND THE CAR STOPPED RUNNING. THERE WERE NO LIGHTS OR WARNING SIGNALS IN ADVANCE OF THE VEHICLE CEASING. THE CAR WAS TOWED TO THE FORD DEALERSHIP IN ENGLEWOOD, NJ WHERE I PURCHASED IT, WHERE THEY TOLD ME THE OIL FILTER POPPED OFF.

Electrical System
Filed Oct 23, 201517,355 milesAZ

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHUT OFF EVEN WHEN THE KEY WAS NOT IN THE VEHICLE. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE WITHOUT THE KEY BEING INSERTED INTO THE IGNITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 17,355.

Fuel/Propulsion System
Filed Oct 18, 2015625 milesAL

PURCHASED MARCH 2015 WHEN STARTING TO PULL OUT IN TRAFFIC CAR WILL ACCELERATE FOR ABOUT 2 SEC.AND LOOSE POWER,NO WARNING LIGHTS, NO LOSS OF ELECTRICAL, IT'S JUST ENOUGH TO GET YOU IN THE STREET AND BAMM. IF I PAT THE ACCELERATOR FRANTICLY ABOUT 2-3 SEC. IT WOULD PICK UP AND GO,I DID NOT HAVE TO RESTART. HAS DONE 4 TIMES IN 3 WEEKS. I WAS TURNING LEFT 1 TIME, TURNING RIGHT 2 TIMES, AND GOING STRAIGHT 1 TIME.CAR DID THE SAME THING ALL 4 TIMES. CAR HAD 722 MILES TOOK TO SERVICE DEPT ON 10/8/15.THEY SAY THEY CAN'T DUPLICATE SO THEY CAN NOT FIX.NOW 10/18/15 NO CAR OR ANSWER.WAITING ON WHAT FORD WILL DO.THIS PROBLEM IS GOING TO GET SOMEONE HURT AND NEEDS TO BE FIXED. CAN NOT DUPLICATE IS NOT AND ANSWER THAT SOULD BE ALOUD TO HID BEHIND. THERE ARE TO MANY EXAMPLES OF CAN NOT DUPLICATE OUT THERE, THE ANSWER TO PROBLEM PEOPLE ARE GETTING FROM SERVICE DEPARTMENTS.

Air BagsCrash1 injured
Filed Sep 28, 20159,000 milesFL

TL* THE CONTACT OWNED A 2015 FORD ESCAPE. AFTER MERGING TO THE SIDE OF THE ROAD, THE AIR BAG DEPLOYED AND KNOCKED THE CONTACT UNCONSCIOUS. AFTER AWAKING, THE CONTACT STATED THAT THE VEHICLE CRASHED INTO A BARRIER. THE CONTACT SUSTAINED UNKNOWN INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE CONTACT WAS UNABLE TO CONFIRM IF A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. IN ADDITION, THE CONTACT MENTIONED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V406000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 9,000.

Electrical System
Filed Sep 19, 201519,125 milesMD

SYMPTOM: FUSE FOR INTERIOR LIGHTS, INCLUDING GEAR INDICATOR ON SHIFT, CONTROLS IN STEERING WHEEL, FAILS. ISSUE BEGAN 2ND MONTH OF OWNERSHIP 2/2015. 4TH INCIDENT ON 9/17/15 BROUGHT MY ATTENTION TO THE CIRCUMSTANCES PERTAINING TO ALL INSTANCES LEADING TO FAILURE OF THE INTERIOR LIGHTS FUSE. INCIDENT: TRAVELING AT 55 MPH WHILE MERGING INTO TRAFFIC FROM THE LEFT SIDE OF A 5 LANE HIGHWAY, I REMOVED MY FOOT FROM ACCELERATOR. I STEPPED ON THE ACCELERATOR WITHIN A FEW SECONDS AND THE ENGINE SHUT OFF, ALL ELECTRICAL COMPONENTS, DASH BOARD, GAUGES, EVERYTHING SHUT THEMSELVES OFF AND THEN EVERY GAUGE AND WARNING LIGHT LIT UP, BUT NO ENGINE. I MOVED THE GEAR SELECTOR INTO NEUTRAL AND TURNED THE KEY TO OFF WITHOUT LOCKING THE STEERING WHEEL, AND TRIED TO RESTART THE VEHICLE. IT DID NOT RESTART. I MADE MY ACROSS 4 LANES OF TRAFFIC TO THE RIGHT SHOULDER, STOPPED THE CAR, PUT INTO PARK AND TURNED THE CAR ALL THE WAY OFF AND RESTARTED THE VEHICLE, THE INTERIOR LIGHTS NO LONGER WORKED. THE CAR RESTARTED AND I DROVE ON. I REALIZED THAT EVERY TIME THE FUSE FOR THE INTERIOR LIGHTS HAS FAILED, IT WAS AFTER THE CAR HAD SHUT ITSELF OFF, ALL ELECTRICAL LIGHTS AND WARNING LIGHTS HAD GONE OFF AND THEN ALL WARNING LIGHTS AND LIGHTS, EXCEPT INTERIOR LIGHTS CAME BACK ON, REQUIRING TURNING THE KEY TO OFF ENGAGING THE STEERING WHEEL LOCK AND RESTARTING THE CAR. IT IS CURRENTLY IN THE SHOP FOR EVALUATION. THE 3 PREVIOUS TIMES, THE FORD DEALERS' (2 DIFFERENT DEALERS) SERVICE DEPARTMENT TECHNICIANS HAVE NOT FO

Steering
Filed Aug 24, 2015450 milesWY

WHILE TURNING LEFT FROM A STOP SIGN, THE STEERING WHEEL LOCKED, CAUSING THE VEHICLE TO VEER INTO THE LANE OF ONCOMING TRAFFIC. THE DRIVER YANKED THE STEERING WHEEL HARD TO THE RIGHT AND THE VEHICLE RETURNED TO THE CORRECT LANE. THIS HAPPENED AGAIN ON 7/31/15 WHILE MAKING A RIGHT HAND TURN. THE VEHICLE WAS TAKEN TO THE DEALERSHIP ON 8/8/15 AND THE TECH INDICATED THERE WERE NO CODES; HOWEVER THE VEHICLE HAD AN ACTIVE RECALL OUT, WHICH THEY FIXED. IT HAPPENED ON THREE ADDITIONAL OCCASIONS BETWEEN 8/8/15 AND 8/21/15. IT SHOULD BE NOTED, THE VEHICLE WAS SOLD WHEN THERE WAS AN ACTIVE RECALL.

Unknown or Other
Filed Aug 20, 20153,171 milesOH

WAS PULLING OUT OF A PARKING LOT AND HEARD A NOISE(I DESCRIBED THE NOISE LIKE A ROCK HITTING THE GLASS) LOOKED AT MY WINDSHIELD AND DIDN'T SEE ANYTHING. WENT HOME AND PARKED MY CAR IN THE GARAGE. GOT IN THE CAR A COUPLE DAYS LATER AND GOT IN THE CAR, STARTED THE CAR AND MY SUNROOF WENT BACK ABOUT AN INCH AND SHATTERED GLASS FEEL INTO THE CAR. CHECKED ON TOP OF CAR AND THE ROOF POPPED UPWARD AND SHATTERED. DID RESEARCH AND THE 2014 ESCAPE HAD THE SAME ISSUES.FORS REFUSED TO REPLACE THE SUNROOF BECAUSE THEIR ENGINEERS DECIDED FROM MY PHOTOS THAT IT WAS PROBABLY CAUSED BY DERBIE FROM THE ROAD.

Electrical System
Filed Aug 3, 20152,000 milesMI

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE DRIVING AT 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AFTER 10 SECONDS. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE ELECTRICAL FUSE NUMBER 60 NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000.

Electrical System
Filed Jul 23, 20153,000 milesIL

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 65 MPH, THE AUTOMATIC DOOR LOCK WAS APPLIED, HOWEVER, WHEN THE DRIVER GRABBED THE DOOR HANDLE, THE FRONT DRIVER SIDE DOOR OPENED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

Service Brakes
Filed Jul 22, 2015200 milesTX

THE FRONT DRIVER SIDE WHEEL WHEN BACKING SQUEALS EVERY TIJME AND EVERY DAY SSINCE WE HAD THE CAR. HERE IT IS JULY ALMOST AUG. HAD BROUGHT THE CAR IN TO THE DEALER ONCE IN MARCH AND AGAIN FOR THE SAME THING LAST WEEK FRIDAY. THEY TELL ME AND MY WIFE THAT THEY CAN NOT GET IT TO DO IT AT THE DEALER. MY WIFE AND I WAS SITTING IN MY OTHER ESCAPE GETTING READY TO LEAVE WHEN THEY BACKED IT UP AND BOTH MY WIFE AND I HEARD IT FROM MY CAR AND THEY SAY THEY CAN NOT DUPLICATE THE PROBLEM? BOLD LIE. THEY SAY THE SQUEAL IS ALSO NORMAL THAT IS ANOTHER BOLD LIE. THEY JUST DO NOT WANT TO REPLACE THE PADS ON T HE CAR A $44 DOLLAR ITEM TO SATISFY A CUSTOMER FROM HEARING THAT HORIDOUS NOISE EVERYDAY. IF IT IS NORMAL THEN WHY MY 2014 ESCAPE DOES NOT DO IT?

Electrical System
Filed May 27, 20151,200 milesNY

MY FORD ESCAPE 2015 WOULDN'T SHUT OFF AFTER TURNING. I DIDN'T REALIZE THAT CAR WAS ON AFTER I HAD PARK,WITHOUT THE KEYS IN THE IGNITION. I DROVE HOME WHEN I TRIED TO SHUT THE ENGINE; IT DIDN'T. THE CAR WAS TOW TO THE NEAREST FORD. THE MOTOR WAS STILL RUNNING WHEN IT WAS BEING TOW. FORD COULDN'T FIND ANYTHING WRONG WITH THE CAR. MINE YOU I STILL HAVEN'T MADE MY FIRST PAYMENT.

Fuel/Propulsion System
Filed May 18, 20151,200 milesNH

ENGINE HAS LONG CRANK BEFORE STARTUP.

Exterior Lighting
Filed Apr 20, 2015AZ

THIS ISN'T PERTAINING TO MY VEHICLE, BUT THIS IS RATHER A COMPLAINT ABOUT THE CURRENT BRAKE LIGHT STYLING TRENDS IN MOST NEWER VEHICLES (NOT JUST THE FORD ESCAPE, BUT I'VE ALSO SEEN IT IN OTHER MAKE/MODEL VEHICLES AS WELL). THE ISSUE IS THE BRAKE LIGHTS SHOULD BE NOTICEABLE AND DISTINGUISHABLE WHEN THE BRAKES ARE ENGAGED, BUT IN THE CASE OF THE FORD ESCAPE (AND SEVERAL OTHER VEHICLES), THE BRAKE LIGHTS ARE A SIMPLE STRIP OF WHAT I PRESUME ARE LED LIGHTS THAT ARE VERY DIM AND HARD TO TELL THAT THEY ARE LIT (EXCEPT MAYBE AT NIGHT), ESPECIALLY WHEN THE BODY VEHICLE IS SIMILARLY RED IN COLOR. I ALMOST HIT ONE THE FORD ESCAPE BECAUSE I COULD NOT TELL (UNTIL I WAS UP CLOSE AND WAS THEN ABLE TO SEE THAT THE THIN BAND OF BARELY LIT LIGHTS WERE ACTUALLY LIT), AND ONLY REALIZED THEY WERE BRAKING DUE TO THE RELATIVE SPEEDS OF NEARBY VEHICLES. THESE NEW "STYLES" FOR THE BRAKE LIGHTS SHOULD BE LOOKED AT AS I BELIEVE THEY POSE A SAFETY HAZARD RATHER THAN BEING A SAFETY FEATURE. *TR

Engine
Filed Apr 5, 201530 milesNC

WARNING ON SCREEN. TAKE CAR TO DEALER IMMEDIATELY. I TOOK THE CAR TO THE DEALER AND AFTER SITTING THERE FOR OVER 3 HOURS I WAS TOLD THE ISSUE WAS THE COOLING TEMPERATURE SENSOR. WHEN THEY CAME TO TELL ME THE CAR WAS FINISHED I WAS TOLD THEY DID NOT DO ANYTHING BUT UNPLUG THE SENSOR AND WAIT 5 MINUTES THE RECONNECT TO CLEAR THE CODE. SINCE THEN THE CAR TAKES A LONG TIME TO HEAT UP FOR THE HEATER. IT WILL BLOW COLD AIR. I AM DISAPPOINTED WITH THIS CAR. I SHOULD NOT HAVE HAD TO WAIT OVER 3 HOURS AT THE DEALER EITHER FOR JUST UNPLUGGING THE SENSOR. NOT A GOOD WAY TO KEEP CUSTOMERS. *TR

Electrical System
Filed Apr 5, 20151,069 milesNC

STARTED CAR AND THE ALARM WENT OFF ON THE DASH SAYING THE FRONT PASSENGER DOOR WAS AJAR. WE OPENED THE DOOR AND LOOKED AT THE DOOR TO MAKE SURE NO ONE HAD HIT THE CAR. NO DAMAGE COULD BE FOUND. SHUT CAR OFF AND RESTARTED. ALARM CONTINUED WITH DASH READING FRONT PASSENGER DOOR AJAR. DROVE CAR HOME WITH CONSTANT ALARM AND OVER HEAD LIGHT ON. LET CAR SIT IN DRIVEWAY FOR HOURS TO SEE IF SOMETHING WOULD RESET. IT DID NOT WORK. UNPLUGGED BATTERY AND LET CAR SIT ANOTHER 30 MINUTES. DID NOT RESET. TOMORROW THE CAR GOES BACK TO THE DEALERSHIP AGAIN TO FIX THIS PROBLEM. I AM VERY DISAPPOINTED WITH THE NEW 2015 FORD ESCAPE TITANIUM 4 WHEEL DRIVE 1.6 ONLY 1069 MILES AND I AM HAVING LEMON ISSUES! SHOULD HAVE KEPT MY 2013 ESCAPE WITH THE BIGGER MOTOR, DIDN'T HAVE DUMB PROBLEMS LIKE THIS ONE. FORD STEP UP PLEASE AND MAKE THIS RIGHT!! *TR

Engine
Filed Mar 29, 2015KS

THE ADDED REMOTE START WORKS. HOWEVER, WHEN YOU OPEN ANY DOOR TO GET IN THE ESCAPE...THE ENGINE SHUTS OFF. I WOULD THINK THAT THIS WOULD INCREASE THE WEAR AND TEAR ON THE ENGINE, STARTER, AND THE IGNITION DUE TO THE FACT THAT YOUR HAVING TO RESTART THE VEHICLE AGAIN.

Fuel/Propulsion System
Filed Mar 7, 2015788 milesFL

PURCHASED VEHICLE 1/30/2015 AND DROVE OFF LOT WITH 3 MILES ON IT. LESS THAN A WEEK LATER VEHICLE STARTED STALLING AT TRAFFIC LIGHTS AND HESITATING UPON ACCELERATION. VEHICLE WAS IN FORD REPAIR SHOP FOR 12 DAYS WITH 1200 WORTH OF PARTS REPLACED ON TRANSMISSION. PICKED UP VEHICLE WITH 810 MILES ON IT AND LESS THAN A WEEK AND 150 MILES LATER THE VEHICLE IS AGAIN STALLING AT TRAFFIC LIGHTS UPON ACCELERATION. THE VEHICLE IS DANGEROUS TO DRIVE! *TR

Air BagsCrash1 injured
Filed Mar 2, 20152,361 milesWV

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE ATTEMPTING TO GET OUT OF THE WAY OF AN AMBULANCE, THE VEHICLE DROVE OVER A PATCH OF BLACK ICE. THE VEHICLE SLID TO THE RIGHT SIDE OF THE ROAD AND TRAVELED DOWN A TEN FOOT EMBANKMENT. THE VEHICLE CRASHED INTO A WALL AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUFFERED A MILD CONCUSSION AND LACERATIONS ON BOTH SIDES OF HIS EARS. THE CONTACT RECEIVED MEDICAL ATTENTION ON THE SCENE. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,361.

Service Brakes
Filed Feb 24, 20151,500 milesOH

VEHICLE EXHIBITS SEVERE INTERMITTENT BRAKE SQUEAL. THREE TIMES IN FOR SERVICE. 1ST TIME, NO PROBLEM FOUND. SECOND TIME, WITH VIDEO EVIDENCE OF SQUEAL, TECH DIAGNOSED LEFT REAR BRAKE. DEGLAZED AND AND CLEANED. 3RD TIME, PADS CHANGED AND ROTORS MACHINED. NO CHANGE. SQUEAL RETURNED IN TWO DAYS. ADVISED BY FORD THIS IS NORMAL, BUT I COULD TAKE IT TO ANOTHER DEALER FOR SERVICE. THREE TIMES IN ONE MONTH. *JS

Fuel/Propulsion System
Filed Feb 22, 2015868 milesCA

BRAND NEW 2015 FORD ESCAPE DROVE FINE UNTIL 800 + MILES THEN... ACCELERATOR HESITATION OF 2-3 SECONDS OR MORE OCCURS AFTER INITIAL OR FIRST USE OF ACCELERATOR. HAPPENS AT ALL SPEEDS WARM OR COLD. UNSAFE TO PULL OUT OF DRIVEWAYS, MAKE LANE CHANGES SAFELY ETC IF ANY CARS WITHIN VIEW OR NEARBY. COMPLETELY UNSAFE TO DRIVE IN TRAFFIC. FIRST VISIT FOR REPAIR: FORD DEALER AND FORD MANUFACTURER EXPLAIN HESITATION BUT DO NOT DENY IT IS OCCURRING. SERVICE DRIVE AND MANUFACTURER EXPLANATION FOR HESITATION IS: "ENGINE IS GEARING DOWN" "THE TURBO IS SPOOLING UP" "OPERATES AS EXPECTED" NO REPAIRS NEEDED OR MADE. *TR

Tires
Filed Feb 1, 20151,600 milesIN

MY WIFE HAD A FLAT TIRE ON THIS BRAND NEW CAR AFTER ONLY ABOUT 1,600 MILES. THE TIRES ON THIS NEW CAR ARE THE CONTINENTAL CONTIPROCONTACT 235/45 R19 95H. THERE APPEARED TO BE A SMALL GASH/SLIT TOWARD THE RIM OF THE RIGHT REAR TIRE -- ON THE SIDE OF THE TIRE. MY WIFE DOES NOT RECALL DRIVING OVER ANY ROAD HAZARD THAT WOULD HAVE CAUSED SUCH A GASH/SLIT. THERE WAS ALSO AIR SEEPING FROM THE TIRE WHERE IT MEETS THE RIM WHEN I TOOK IT INTO OUR FORD DEALERSHIP TO FIND OUT WHERE THIS WAS LEAKING. DOESN'T SEEM TO ME THAT WE NECESSARILY DID ANYTHING TO CONTRIBUTE TO THIS TIRE GOING FLAT AND I JUST WANTED TO REPORT IT SINCE THIS HAPPENED ONLY AFTER 1,600 MILES OF DRIVING ON THIS NEW CAR. THANK YOU. *TR

Structure
Filed Dec 22, 20141,800 milesKY

TL* THE CONTACT OWNS A 2015 FORD ESCAPE (NA). THE CONTACT STATED THAT WHILE INSPECTING THE VEHICLE, IT WAS DISCOVERED THAT THE REAR WHEEL WELLS WERE RUSTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE FAILURE WAS A KNOWN ISSUE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,800. UPDATED 03/04/15*LJ UPDATED 10/15/2015*JS

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2015 Ford Escape → · Every Escape year → · How the figures are calculated →