2010 Ford Escape complaints

I HAVE A 2010 FORD ESCAPE THAT WAS RECALLED FOR TRANSMISSION PROBLEMS, I BROUGHT THE VEHICLE IN AND IT WAS SUPPOSEDLY FIXED. I TOOK THE VEHICLE ON A TRIP THIS WEEKEND, THE TRANSMISSION SEIZED UP AND ALMOST CAUSED A TREMENDOUS REAR END ACCIDENT. I LEFT THE CAR 100 MILE FROM HOME BECAUSE NOW FORD HAS TO DO THE WORK AGAIN. I AM CONCERNED THAT THE VEHICLE HAS OTHER PROBLEMS THAT THEY ARE NOT FIXING WITH THE TRANSMISSION. *TR

ON MARCH 14, 2010 I PURCHASED A 2010 FORD ESCAPE FROM TUTLE-CLICK FORD IRVINE, CA. WITHIN 3 WEEKS I BEGAN TO SMELL OIL BURNING AND HARD SHIFTING/BUCKING OF THE TRANSMISSION. IN EARLY MAY I RECEIVED A LETTER FROM FORD STATING A NEED FOR A TRANSMISSION SOLENOID REPROGRAMMING (PROGRAM NUMBER 10B15). WHEN I BROUGHT IT TO FORD ON JUNE 3, 2010 WITH A MERE 4,369 MILES FOR THIS SERVICE I ALSO INFORMED THEM OF THE OIL BURNING ODOR. THEY DEALT WITH TRANSMISSION PROBLEM AND FOUND AN OIL LEAK DURING THE DIAGNOSTICS. I CALLED FORD CUSTOMER RELATIONS AND IMMEDIATELY ASKED FOR A CASE TO BE STARTED ON MY VEHICLE (1422071530) THE SERVICE MANAGER INFORMED ME INITIALLY THE NEEDED TO REPLACE A GASKET AND IT WOULD BE A COUPLE DAYS. ON JUNE 4, THEY INFORMED ME THE ENGINE NEEDED TO BE REMOVED TO GET TO OIL LEAK AREA AND PART WAS TO BE ORDERED FOR THE 2010. ON JUNE 8, THE SERVICE MANAGER TOLD ME A SHORT BLOCK HAD TO BE ORDERED AND ARRIVAL WOULD BE JUNE 9. ON JUNE 9 IT HAD NOT ARRIVED. ON JUNE 10, THE SHORT BLOCK ARRIVED LATE IN THE DAY AND THE ESTIMATED COMPLETION WAS FOR JUNE 15, 2010. I PICKED UP THE CAR ON JUNE 16, 2010 WITH 4,375 AND NO FURTHER LEAKS DETECTED. I WAS TOLD BY THE SERVICE MANAGER THAT HE PUT MORE THAN 10 MILES ON IT TO PERFORM A ROAD TEST AND EVERYTHING WAS FINE. ON JUNE 17, I NOTICED A BIG PUDDLE OF OIL/FLUID IN MY PARKING AREA. I RECEIVED A PHONE CALL FROM A FRIEND I VISITED AND SHE HAD A PUDDLE OF OIL ON HER DRIVEWAY. I SPOKE WITH THE REGIONAL CUSTOMER RELATIONS CONTACT ON JUNE

WAS DRIVING MY 2010 FORD ESCAPE LIMITED WHEN I HEARD A VERY LOUD POP AND THE SUNROOF GLASS HAD COMPLETELY SHATTERED. THE PERSON IN FRONT OF ME WAS ABOUT 100 -150 METERS AHEAD OF ME, MID-60 DEGREE DAY, HIGHWAY DRIVING. WAS ABLE TO CLOSE THE INNER SLIDE BEFORE THE GLASS STARTING FALLING DOWN. *TR

2010 FORD ESCAPE. CONSUMER STATES THAT VEHICLE MAKES A SCREECHING NOISE AS HE BEGINS TO DRIVE FROM A COMPLETE STOP *TGW THE CONSUMER STATED THE NOISE WOULD GO AWAY ONCE SHE STARTED MOVING. *JB

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHENEVER HE GOT OUT OF THE VEHICLE, HE WOULD GET SHOCKED FROM ANY METAL PART OF THE DOOR. THE DEALER STATED THAT THE FAILURE WAS AN OPERATIONAL CHARACTERISTIC OF THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000. THE CURRENT MILEAGE WAS APPROXIMATELY 4,600.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING AT SPEEDS OF 45 MPH, THE DRIVERS SIDE REAR WINDOW ABRUPTLY SHATTERED WITHOUT WARRANT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THE VEHICLE WAS NOT SERVICED. THE FAILURE AND CURRENT MILEAGES WERE 1,890.

WINDSHIELD HAS A MANUFACTURING DEFECT THAT CREATES A HEAT SHIMMER LIKE EFFECT WHEN LOOKING THROUGH IT. THIS CAUSES A DISTORTION DURING THE DAY, BUT DISTORTION INCREASES AT NIGHT OR RAINY WEATHER. FORD HAS REPLACED THIS ONCE UNDER WARRANTY WITH ANOTHER FORD WINDSHIELD. NEW WINDSHIELD HAS SAME DEFECT. *TR

L.E.D. LITES ARE TOO DIM IN BRIGHT DAY LIGHT TO SEE ,,SAFETY ISSUE ,,MUST TAKE EYES OFF ROAD TO LOOK REAL CLOSE TO RADIO INFORMATION SCREEN & ODOMETER ,, THIS IS UNSAFE. *TR

2010 FORD ESCAPE. CONSUMER STATES VEHICLES SHIFTED INTO SECOND GEAR HARD AFTER SHE MOVED FROM A STOP. *TGW

BRAND NEW 2010 FORD ESCAPE EXHIBITS HARSH, UNILATERAL "CLUNK" ON PASSENGER SIDE WHILE TRAVELING OVER BUMPS AND DIPS AS IF REBOUND ACTION OF SHOCK IS FAILING. THIS CLUNK OCCURS AT POSTED SPEED LIMITS AND MAY CAUSE A LOSS OF CONTROL AT HIGHER SPEEDS OR MORE SEVERE BUMPS OR POTHOLES. THE LOCAL FORD DEALER TEST DROVE WITH ME AND THEY WERE INITIALLY ALARMED, BUT AFTER DRIVING OTHER ESCAPES, THE SAME CLUNK OCCURS AND I WAS TOLD THIS IS A NORMAL OPERATING CHARACTERISTIC. THIS IS MY 2ND ESCAPE AND MY 2006 DOES NOT EXHIBIT THIS CLUNK, NOR DO ANY OTHER OF MY VEHICLES.

LETTER ON BEHALF OF CONSTITUENT REQUEST ASSISTANCE RE HIS 2010 FORD ESCAPE SUV AND THE UNINTENDED DEPLOYMENT OF THE SIDE CURTAIN-IMPACT AIRBAGS; REPLY ATTN: GEORGETOWN, DE DISTRICT OFFICE. *KB THE CONSUMER STATED THERE WAS NO DAMAGE TO THE VEHICLE. *JB

2010 FORD ESCAPE TRANSMISSION*CW THE CONSUMER STATED A NOISE OCCURRED DURING EARLY ACCELERATION FROM A FULL STOP. THE VEHICLE HAS BEEN AT THE SHOP FOR 2 WEEKS AWAITING A NEW TRANSMISSION CHAIN TO CORRECT THE PROBLEM. *JB

I PURCHASED A 2010 FORD ESCAPE 1/2/10. A COUPLE OF WEEKS AFTER THE PURCHASE I WENT TO BACK UP AND THEN GO FORWARD. IN DOING SO, WHEN I PUT THE CAR INTO GEAR TO GO FORWARD THERE WAS A JERKING MOTION AS WELL AS A LOUD CLUNKING NOISE UNDER THE CAR. SINCE THAT TIME, I HAVE ON NUMEROUS OCCASIONS EXPERIENCE THE SAME THING. AS THE CAR SWITCHES GEARS IT WILL JERK WITH THE SAME NOISE. IT FEELS AS IF THE WHOLE BOTTOM OF THE CAR IS COMING APART AND ABOUT TO FALL OFF. I HAVE EXPERIENCED THIS AT DIFFERENT SPEEDS AND IT DOES NOT HAPPEN ALL THE TIME, BUT WHEN IT DOES YOU DEFINITELY KNOW IT. IN THE LAST THREE DAYS IT HAS HAPPENED TWICE. I TRY TO NOTICE THE RPM'S TO SEE IF IT IS IN THE MIDST OF CHANGING GEARS OR NOT AND IT IS NOT ALWAYS WHEN IT IS DUE TO CHANGE GEARS. I TOOK IT TO THE FORD DEALER WHERE I PURCHASED THE VEHICLE AND THEY TOOK IT FOR A DRIVE AND FOUND NOTHING WRONG. THEY THEN DID A DIAGNOSTIC AND SAID THEY FOUND THE FACTORY FAILED TO ENTER ALL THE CORRECT CODING FOR THE TRANSMISSION SO THEY KEPT THE CAR AND UPDATED IT. ONCE I RECEIVED THE CAR BACK IT HAS CONTINUED TO DO THE SAME THING. I WENT ONLINE AND FOUND THE 2005-2009 ESCAPE OWNERS HAD THE EXACT PROBLEM I AM CURRENTLY EXPERIENCING AND FOUND THE TRANSMISSIONS BURNED OUT AT APPROX 20,000 MILES. FORD IS TELLING ME THERE IS NOTHING WRONG WITH MINE AS THE PROBLEM HAD BEEN FIXED. I TOOK IT BACK IN FRIDAY EVENING AND WAS TOLD THEY JUST RECEIVED INFORMATION THAT SOME DEALERS FOUND THEY HAVE HAD TO TAKE THE 2010 MODELS IN, TEAR OUT T

VEHICLE: 2010, FORD ESCAPE, WITH AUTOMATIC TRANSMISSION. SAFETY COMPLAINT: THERE IS NO ILLUMINATION ON THE GEAR SELECTOR FOR MODELS THAT HAVE AN AUTOMATIC TRANSMISSION WITH FLOOR SHIFTER AND CONSOLE. WHEN DRIVING THE VEHICLE AT NIGHT THERE IS NOT AN ILLUMINATED INDICATION TO SIGNIFY WHAT GEAR THE VEHICLE HAS BEEN PLACED INTO. THERE IS A VERY GOOD POSSIBILITY THAT IN A DARK VEHICLE YOU COULD EASILY MISTAKE PLACING THE VEHICLE IN EITHER REVERSE OR DRIVE AND CAUSE AN ACCIDENT BECAUSE YOU ARE EXPECTING TO GO IN A DIFFERENT DIRECTION. THIS SEEMS LIKE A BASIC FEATURE THAT FORD MOTOR COMPANY SHOULD RECALL VEHICLES TO INSTALL AN ILLUMINATED INDICATOR THAT OPERATES WITH ALL OTHER INSTRUMENTATION LIGHTS. *TR

I HAVE HAD NUMEROUS ISSUES WITH MY 2009 FORD ESCAPE 6 SPEED TRANSMISSION. THE TRANSMISSION WAS REPLACED AFTER 17000 K WITH TOTAL INTERNAL FAILURE. WITH BOTH THE NEW AND OLD TRANSMISSIONS I HAVE HAD EXPERIENCED THE FOLLOWING SAFETY ISSUE ON NUMEROUS OCCASIONS. FAILURE TO DOWNSHIFT COMING TO A STOP, WHICH HAS RESULTED IN THE CAR LINGERING IN THE MIDDLE OF INTERSECTIONS WITHOUT THE ABILITY TO ACCELERATE. THIS HAS EITHER RESULTED IN A 3 SECOND PAUSE WHILE THE TRANSMISSION DECIDES TO DOWNSHIFT, OR ON ABOUT 5 OCCASIONS THE CAR HAS RIGHT OUT STALLED. IT IS A VERY SCARY SITUATION SITTING IN THE MIDDLE OF AN INTERSECTION WITH CARS BEARING DOWN ON YOU WITHOUT THE ABILITY TO ACCELERATE TO SAFETY. THE CAR HAS BEEN IN THE SHOP NUMEROUS TIMES AND THE TRANSMISSION TECHNICIAN HAS UPDATED THE TRANSMISSION CONTROL SOFTWARE (VIA TECHNICAL BULLETIN) 3 TIMES, WHICH HAS NOT HELPED AT ALL. THE TECHNICIAN HAS MENTIONED THAT THERE ARE A STEADY STREAM OF 2009 FORD ESCAPE OWNERS IN THE SHOP WITH SIMILAR PROBLEMS, BUT THERE CLEARLY IS NO REAL SOLUTION TO THE PROBLEM. THIS IS A BRAND NEW TRANSMISSION THAT HAS BEEN RUSHED INTO THE ESCAPE TO IMPROVE FUEL ECONOMY WITHOUT PROPER TESTING. IT IS CLEAR TO ME THAT THE FORD ENGINEERS HAVE NOT FIGURED OUT HOW TO ELECTRONICALLY CONTROL THIS TRANSMISSION. I AM AN ENGINEER MYSELF AND UNDERSTAND THAT COMPONENTS SOMETIMES FAIL OR HAVE WEAKNESSES, BUT TO HAVE FAILURE LIKE THIS IN NORMAL DRIVING CIRCUMSTANCES CONSTITUTES A SERIOUS SAFETY ISSUE IN MY OPINION. I JUST HOPE

THE REAR WINDOW ON OUR 2010 FORD ESCAPE SHATTERED WHEN THE DOOR WAS CLOSED. WE PURCHASED THE CAR ON NOVEMBER 5, 2009. THE CAR WAS LESS THAN 90 DAYS OLD AND HAD LESS THAN 900 MILES ON IT. IT IS USED WITHIN A 10 MILE RADIUS OF OUR HOME WITH VERY LITTLE EXPRESSWAY USE. THE FORD SERVICE DEPARTMENT SAID THAT OUR WARRANTY AND EXTENDED CARE POLICY DID NOT COVER GLASS. THE WINDOW WAS REPAIRED THROUGH OUR INSURANCE COMPANY. THERE WAS NO EVIDENCE THAT THE WINDOW HAD BEEN HIT BY FLYING DEBRIS OR MISUSED IN ANY WAY. WE FEEL THAT THE WINDOW/GLASS WAS DEFECTIVE AND A SAFETY CONCERN. IT COULD HAVE CAUSED MORE DAMAGE IF IT HAD SHATTERED WHEN WE WERE DRIVING OR IF SOMEONE HAD BEEN IN THE BACK SEAT WHEN IT SHATTERED. *TR

TL*THE CONTACT OWNS A 2010 FORD ESCAPE XLT. WHILE DRIVING 10 MPH AND ENTERING A RAMP THE VEHICLE SHUT OFF. THE BATTERY AND OIL LIGHT FLASHED ON THE DASHBOARD. THE CONTACT CHANGED GEARS TO NEUTRAL, TURNED ON THE HAZARD LIGHTS, AND PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT SHUT THE ENGINE OFF FOR A FEW MINUTES AND WAS ABLE TO RESTART THE VEHICLE AND DRIVE TO HER DESTINATION. SHE DID NOT USE THE HEAT OR RADIO IN CASE THE FAILURE WAS CAUSED BY THE BATTERY. THE VEHICLE HAS NOT BEEN DIAGNOSED AT THIS TIME. THE CONTRACT IS CONCERNED THAT THE FAILURE COULD CAUSE A MAJOR CRASH TO OCCUR. THE FAILURE MILEAGE WAS 3,950.

I GOT A FLAT TIRE ON THE REAR RIGHT SIDE OF A RENTED 2010 FORD ESCAPE. THE ENCLOSED JACK IS UNABLE TO RAISE THE VEHICLE HIGH ENOUGH TO ALLOW REMOVAL OF THE FLAT TIRE AND INSTALLATION OF THE SPARE TIRE. THIS WAS THE CASE EVEN AFTER I PLACED THE JACK ON A 2 INCH BOARD TO PROP IT UP. I WAS FORTUNATE TO BE WITHIN PHONE CONTACT OF A AAA SERVICE STATION SO THAT THE TIRES COULD BE EXCHANGED USING A LARGE PROFESSIONAL JACK. THIS COULD HAVE BEEN A SERIOUS ISSUE ON A COUNTRY ROAD IN THE MIDDLE OF THE WINTER. *TR

WE WERE STAYING AT A HOTEL AT THE INNER HARBOR IN BALTIMORE MARYLAND. WE PULLED INTO THE ENTRY WAY OF THE HOTEL. WE GOT OUT OF VEHICLE AND WERE GOING TO HAVE IT VALET PARKED FOR THE EVENING. BEFORE THE DRIVER COULD GET MORE THAN 7 FEET FROM WHERE WE WERE STANDING THE SIDE CURTAIN AIRBAGS DEPLOYED. THE DRIVER DID NOT HIT ANYTHING, DID NOT JUMP A CURB, OR DO ANYTHING THAT SHOULD HAVE CAUSED THE AIRBAGS TO DEPLOY. WE HAD TO HAVE THE ESCAPE TOWED TO A DEALER IN BALTIMORE MARYLAND. THE DEALER STATED THAT ALTHOUGH NO DAMAGE WAS NOTED ANYWHERE ON THE SUV, FORD WOULD NOT WARRANTY THE REPAIRS AS THERE WAS SOME SORT OF IMPACT DATA IN THE COMPUTER. WE THEN WENT THROUGH OUR INSURANCE CARRIER, THEY SENT OUT AN ADJUSTER. THE ADJUSTER FOR STATE FARM ALONG WITH 2 FORD MECHANICS SEARCHED THE SUV TOP TO BOTTOM, FRONT TO BACK AND COULD NOT FIND ANY REASON OR VISIBLE DAMAGE THAT WOULD CAUSE THE AIRBAGS TO DEPLOY. SO STATE FARM IS NOT GOING TO COVER THE REPAIRS, AND UPON FURTHER CONVERSATIONS WITH FORD MOTORS, THEY STATE THAT THEY WOULD NOT COVER THE REPAIRS AND THERE WAS NO WAY TO APPEAL THEIR DECISION. I AM FILING A FORMAL COMPLAINT WITH YOU TODAY AS I FEEL THIS COULD HAVE BEEN A CATASTROPHIC ACCIDENT IF IT WERE TO OCCUR JUST 10 MINS EARLIER WHILE DRIVE 60 MPH ON INTERSTATE I 95. PLEASE NOTE THAT THE VEHICLE ONLY HAS 1128 MILES ON IT AT THE TIME OF THE INCIDENT. SHOULD YOU REQUIRE ADDITIONAL INFORMATION, I HAVE WRITTEN STATEMENTS FROM THE VALET DRIVE AT THE HOTEL, A STATEMENT FROM THE STATE FAR

PURCHASED 2010 FORD ESCAPE XLT ON 12-12-09. ON MONDAY, 12-14-09 POWER STEERING WENT OUT AND LIGHT FOR STABILIZER CAME ON AND WOULD NOT SHUT OFF. CAR WAS HARDLY DRIVABLE AND EXTREMELY HARD TO STEER. DEALERSHIP STATED THE POWER STEERING WAS NEWLY COMPUTERIZED THIS YEAR AND DID NOT RUN ON BELT AND PISTONS ANYMORE. DEALERSHIP REPLACED STEERING COLUMN AND RETURNED CAR ON FRIDAY 12-18-09. TODAY IS 1-6-10 AND MY POWER STEERING WENT OUT AGAIN TONIGHT. WILL BE TAKING VEHICLE TO DEALERSHIP TOMORROW. WILL POST SECOND COMPLAINT FOR THE 2ND INCIDENT ONCE RESOLVED. *TR

AIR BAG SYSTEM SPONTANEOUSLY DEPLOYED WHILE CAR WAS IN MOTION- VEHICLE WAS NOT INVOLVED IN COLLISION- JUST DRIVING DOWN ROAD. *TR