2010 Ford Escape complaints

FROM DAY 1, 365 MILES, AS I TURNED LEFT ON A WIDE TURN OR SHORT TIGHT TURN I HEAR A CLUNK NOISE FELT IN THE FLOOR BOARDS. AFTER 10,000 MILES I CAN MAKE IT DO IT ON COMMAND. ONLY LEFT TURNS. FORD HAS REPLACE SWAY BAR BUSHINGS AND ONLY LASTS 2-3 DAYS, NOISE RETURNS. THIS WILL BE THE 3RD ATTEMPT TO PUT "FRAME EARS" ON TO DETERMINE SOURCE OF NOISE. MAYBE I SHOULD STOP TURNING LEFT? *KB

WHILE DRIVING TO THE TPA ON I-75 APPROACHING THE EXIT FOR I-4 WE SLOWED FOR A TRUCK THAT CUT US OFF. OUR VEHICLE SHIFTED DOWN AT LEAST TWO GEARS WHICH CAUSED THE ENGINE TO OVER REV. WE TRIED TO SPEED UP, BUT THE ENGINE JUST REVVED HIGHER. SO WE SLOWED WHILE EXITING ON TO THE RAMP FOR I-4. WE WERE ABLE TO GET OVER TO THE RIGHT AND PULL OFF THE RAMP ROAD BEFORE GETTING ON TO I-4. WE TURNED THE ENGINE OFF AND SAT FOR A FEW MINUTES TO COMPOSE OURSELVES. I WAS HOPING THAT THE SYSTEM WOULD RESET ITSELF SO WE COULD CONTINUE. WE STARTED THE ENGINE AND WE CONTINUED TO THE AIRPORT WITHOUT ANYMORE PROBLEMS. I DROVE HOME, CALLED JOHN AT BRANDON FORD AND DESCRIBED THE PROBLEM. HE SAID IT WOULD BE DIFFICULT TO SOLVE THE PROBLEM BECAUSE NONE OF THE DASH LIGHTS CAME ON DURING THE INCIDENT. HE SAID TO DRIVE THE VEHICLE AND HOPEFULLY IT WOULDN'T HAPPEN AGAIN. I DROVE FOR TWO WEEKS DROVE WITHOUT INCIDENT UNTIL 8/26/2011. THE SAME THING HAPPENED AS BEFORE. THE ENGINE DOWN SHIFTED ABOUT 65 MPH AND THE ENGINE BEGAN REVVING. WE SLOWED THE VEHICLE AND CAME TO A STOP TO MAKE A LEFT TURN. AFTER ACCELERATING WE FELT THE ENGINE OVER REVVING BEFORE SHIFTING. THE VEHICLE IS UNSAFE TO DRIVE. IT IS UNPREDICTABLE AS TO WHEN A PROBLEM WILL OCCUR. IT'S A MATTER OF TIME BEFORE SOMETHING BAD IS GOING TO HAPPEN. WE NEED THIS PROBLEM FIXED WITH ASSURANCE THAT IT IS TRULY FIXED OR WE NEED RESTITUTION FROM FORD FOR SELLING US AN UNSAFE VEHICLE.

WHILE DRIVING TO THE TPA ON I-75 APPROACHING THE EXIT FOR I-4 WE SLOWED FOR A TRUCK THAT CUT US OFF. OUR VEHICLE SHIFTED DOWN AT LEAST TWO GEARS WHICH CAUSED THE ENGINE TO OVER REV. WE TRIED TO SPEED UP, BUT THE ENGINE JUST REVED HIGHER. SO WE SLOWED WHILE EXITING ON TO THE RAMP FOR I-4. WE WERE ABLE TO GET OVER TO THE RIGHT AND PULL OFF THE RAMP ROAD BEFORE GETTING ON TO I-4. WE TURNED THE ENGINE OFF AND SAT FOR A FEW MINUTES TO COMPOSE OURSELVES. I WAS HOPING THAT THE SYSTEM WOULD RESET ITSELF SO WE COULD CONTINUE. WE STARTED THE ENGINE AND WE CONTINUED TO THE AIRPORT WITHOUT ANYMORE PROBLEM. I DROVE HOME AND FOR TWO WEEKS DROVE WITHOUT INCIDENT UNTIL 8/26/2011. THE SAME THING HAPPENED AS BEFORE. THE ENGINE DOWN SHIFTED ABOUT 65 MPH AND THE ENGINE BEGAN REVVING. WE SLOWED THE VEHICLE AND CAME TO A STOP TO MAKE A LEFT TURN. AFTER EXCELERATING WE FELT THE ENGINE OVER REVVING BEFORE SHIFTING. THE VEHICLE IS UNSAFE TO DRIVE. IT IS UNPREDICTABLE AS TO WHEN A PROBLEM WILL OCCUR. IT?S A MATTER OF TIME BEFORE SOMETHING BAD IS GOING TO HAPPEN. WE NEED THIS PROBLEM FIXED WITH ASSURANCE THAT IT IS TRULY FIXED OR WE NEED RESTITUTION FROM FORD FOR SELLING US AN UNSAFE VEHICLE. *TT

2010 FORD ESCAPE XLT. STARTING WITH ABOUT 1200 MILES THE TRANSMISSION BEGAN HARD SHIFTS, HESITATION BETWEEN GEARS, JERKING HARD INTO REVERSE WHEN ENGAGING, HIGH SPEED SHIFTS JERK INTO GEAR SOUNDING LIKE THE REAR END IS FALLING OUT. FORD DEALER FIRST STATED IT WAS NORMAL, AFTER SEVERAL MORE COMPLAINTS THEY DECIDED TO REBUILD THE TRANSMISSION. IT WORKED SMOOTHLY FOR ABOUT 200 MILES THEN STARTED THE SAME THINGS AGAIN, IT GETS MORE FREQUENT AS THE MILES MOUNT UP. MY WIFE IS AFRAID OF THE VEHICLE AND WILL NOT DRIVE OR RIDE IN IT. WHEN ROADS ARE WET THE SHIFTS ARE HARD ENOUGH TO MAKE THE WHEELS SPIN. LAST TIME THE DEALER ADJUSTED THE TRANSMISSION, IT NOW HESITATES WHEN PUTTING INTO GEAR. I WAS TURNING AROUND ON A ROAD THAT I SHOULD HAVE HAD AMPLE TIME BUT WHEN I PUT THE CAR INTO REVERSE IT DELAYED SO LONG TO ENGAGE THAT TRAFFIC WAS HEADING TOWARD ME. IF THE CAR SITS 2-3 DAYS, IT GIVES A LONG HESITATION TO GO INTO 2ND AND 3RD GEAR. ALSO, HAVE EXPERIENCED SQUEALING COMING FROM ENGINE COMPARTMENT, FORD HAS CHANGE THE BELT SEVERAL TIMES AND THE TENSIONER, IT LASTS FOR A FEW HUNDRED MILES AND STARTS AGAIN. ALL ITEMS I HAVE BEEN TOLD ARE NORMAL. I HAVE OWNED MORE THAN 20 CARS AND DO NOT FIND HARD SHIFTS, HESITATIONS, EXCESSIVE NOISE AND HARD CLUNKS TO BE NORMAL BY ANY STRETCH OF THE IMAGINATION. I PAID $25,000 FOR THIS CAR, I HAVE DRIVEN CARS THAT COST HALF THIS PRICE THAT HANDLED BETTER. I HAVE BEEN A LOYAL FORD OWNER OF F150'S, EXPLORERS, EXPEDITIONS AND EVEN A COUPLE OF OLD F100'S. I

2010 FORD ESCAPE LIMITED(HYBRID) REAR WINDSHIELD GLASS EXPLODED SOMETIME DURING THE DAY WHILE I WAS WORKING A 12 HOUR SHIFT IN THE PARKING LOT OF MY CURRENT JOB. LOCATION BEING INDIANAPOLIS, IN, YESTERDAY WAS IN THE 90 DEGREE RANGE OF TEMPERATURE. WALK OUT TO MY CAR ABOUT 1:30 A.M. THIS MORNING AND SAW GLASS ALL OVER THE GROUND, LOOKED UP TO MY VEHICLE, AND NOTICED THE BACK WINDOW WAS STILL IN ONE PIECE IN THE MIDDLE AND GLASS CRACKED OUT ALL AROUND THE EDGES. NO SIGN OF AN ACCIDENT OR DAMAGE TO THE EXTERIOR OF MY VEHICLE EXCEPT LITTLE SCRATCHES FROM WHERE THE GLASS HAD BUSTED OUT. COMPONENTS HOLDING THE GLASS WERE HANGING OUT OF THE LATCH INCLUDING THE WINDSHIELD WIPER COMPONENT, HINGES GLASS WAS ATTACHED TO., AND GLASS LATCH YOU WOULD USE TO OPEN THE COMPARTMENT. BEING THAT THIS HAPPENED ON A SATURDAY NIGHT/SUNDAY MORNING, NO REPLACEMENTS WERE DONE AS THE FORD DEALERSHIP WILL NOT BE OPEN UNTIL MONDAY. HAVE A 5 YEAR/100K WARRANTY ON THE VEHICLE AND PLAN ON TAKING IT IN THE FIRST THING TOMORROW MORNING. THE TRUNK COMPARTMENT HAD NOT BEEN USED ALL DAY OR EVEN THE VEHICLE SINCE ABOUT 11 AM EARLIER SATURDAY MORNING. HAD BEEN SITTING FOR CLOSE TO 13 HOURS. GLASS EXPLODED OUT ABOUT 4-5 FEET BEHIND THE VEHICLE. VERY DISPLEASED. *TT

NEW 2010 FORD ESCAPE XLT, 4 CYLINDER, WAS PURCHASED IN SEPTEMBER, 2010. DURING LATE OCTOBER, 2010, A NOISE BECAME EVIDENT WHEN STARTING FROM A STOPPED POSITION. THE NOISE SOUNDS LIKE A BRIEF RUBBING NOISE. WEATHER DOES NOT APPEAR TO BE A FACTOR. THE VEHICLE WAS EXAMINED AT LEAST TWICE BY THE DEALER WHO DENIED HEARING THE NOISE AND DETERMINED IT WAS NOT A SAFETY CONCERN. ONE EXPLANATION GIVEN BY THE DEALER IS THAT IT COULD BE THE RESULT OF THE AMOUNT OF PRESSURE THE DRIVER USES ON THE GAS AND BREAK PEDALS. THE NOISE HAS OCCURRED WITH VARIOUS DRIVERS, SO I DO NOT AGREE WITH THE DEALERS EXPLANATION. THE NOISE CONTINUES AS OF THIS DATE.

2010 FORD ESCAPE LIMITED AWD, BUILD DATE 10-29-2009. POWER STEERING FAILED DURING LEFT TURN, NEARLY CAUSING A SIDESWIPE CRASH WHEN THE STEERING WHEEL WOULD NOT RETURN TO STRAIGHT AHEAD POSITION. QUICK REFLEXES AND BRAKING PREVENTED THE CRASH. CAR HAD BEEN RUNNING FOR ABOUT 5 MINUTES, OUTSIDE AIR TEMPERATURE WAS 106 DEGREES. AFTER BRAKING THE POWER STEERING RESUMED NORMAL FUNCTIONING. *KB

I DROVE MY 2010 FORD ESCAPE TO THE OLYMPIC PENNINSULA FROM SEATTLE ON A SUNNY 70 DEGREE DAY (TAKING THE BREMERTON FERRY TO SAVE ON MILEAGE) AND DROVE ONE HOUR TO MY PROPERTY IN LILLIWAUP ON A PAVED ROAD. AFTER UNPACKING THE THE ESCAPE I CLOSED THE BACK HATCH AS USUAL AND IT EXPLODED BLOWING A MILLION PIECES OF GLASS 10 FEET IN ALL DIRECTIONS. I HAD MY DAUGHTER AND 3 YR OLD TWIN GRANDSONS WITH ME WHO WERE STANDING CLOSEBY. MIRACULOUSY NONE OF US WERE HURT BUT WE WERE ALL VERY SCARED AND SHAKEN! IT WAS LIKE A BOMB WENT OFF IN THE BACK OF THE VEHICLE. GLASS WAS STILL HANGING FROM THE WINDOW FRAME AND THE WIPER AND STRUTS WERE DANGLING OUTSIDE. IT TOOK ME 2-3 HRS TO CLEAN UP THE GLASS FROM THE CAR AND THE PROPERTY. I DUCT TAPED THE EDGES OF THE FRAME SO ANY REMAINING GLASS WOULD NOT BLOW BACK IN WHEN I DROVE HOME AND PUT SOCKS ON THE STRUTS SO AS NOT TO SCRATCH THE PAINT. LUCKILY IT WAS NOT RAINING ON THE WAY HOME AS IT OFTEN DOES IN SEATTLE. I GOOGLED THE PROBLEM WHEN I GOT HOME AND FOUND OUT THAT THERE ARE 18 OTHER COMPLAINTS ABOUT THE SAME PROBLEM ON THIS VEHICLE. I DROVE MY ESCAPE TO BILL PIERRE FORD SERVICE CENTER TODAY AND TOLD MY STORY AND THEY ARE REPLACING FOR FREE AND GIVING ME A FREE RENTAL CAR UNTIL THE NEW BACK WINDOW COMES IN WHICH THEY SAID WOULD BE 2-3 WEEKS! THEY SAID THEY JUST HAD ANOTHER 2010 FORD ESCAPE THERE WITH THE SAME PROBLEM. THIS CAN BE LIFE THREATENING IF IT EXPLODES AGAIN AND HITS SOMEONE IN THE FACE OR BODY AND I WANT TO MAKE SURE THAT IT NEVER HAPPE

THE AUTOMATIC TRANSMISSION IN MY 2010 FORD ESCAPE STARTED "FLARING" BETWEEN 2ND AND 3RD GEARS LAST SEPTEMBER A MONTH AFTER I BOUGHT IT. "FLARING" IS A TERM USED BY FORD TO DESCRIBE WHEN THE TRANSMISSION DELAYS SHIFTING BETWEEN GEARS AND THE ENGINE REVS UNTIL IT FINALLY SHIFTS. THE DEALER HAS WORKED ON IT SEVERAL TIMES AND THE PROBLEM CONTINUES. THIS HAS NOT REALLY BEEN A SAFETY ISSUE UNTIL TWO WEEKS AGO. IT STARTED "FLARING" OCCASIONALLY BETWEEN 1ST AND 2ND GEARS ALSO. THIS IS A CONCERN BECAUSE I'M NOT UP TO SPEED WHEN THIS HAPPENS BETWEEN 1ST AND 2ND. WITH TRAFFIC BEING HEAVY AT TIMES, I'M CONCERNED THAT SOMEONE COULD REAREND ME WHEN THIS HAPPENS. THE CAR IS AT THE DEALERSHIP NOW TO TRY TO DIAGNOSE THE PROBLEM. THE DEARER ALONG WITH THE FORD REPRESENTATIVE HAVEN'T BEEN ABLE TO RESOLVE THE PROBLEM BETWEEN 2ND AND 3RD GEARS SO I DOUBT THEY WILL RESOLVE THIS PROBLEM EITHER. I'M FURTHER CONCERNED THAT IT COULD START HAPPENING WITH 1ST GEAR AND I COULD START TO ENTER A HIGHWAY AND THE CAR WOULD NOT ACCELERATE WHEN INTENDED AND THEN SUDDENLY ACCELERATE WHEN IT WASN'T SAFE TO DO SO. *TR

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT SHE WAS UNABLE TO TAKE THE VEHICLE OUT OF GEAR. SHE MENTIONED THAT THE FAILURE RECURRED TWICE BEFORE AND IT WAS AFTER SHE STARTED TOWING THE VEHICLE BEHIND HER RV. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REPLACED. TWO WEEKS LATER, WHILE TOWING THE VEHICLE THE TRANSMISSION STARTED SMOKING. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE TRANSMISSION WAS BURNED BEYOND REPAIR AND NEEDED TO BE REPLACE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 43,000 AND CURRENT MILEAGE WAS 44,000. UPDATED 07/20/11*LJ THE CONSUMER STATED THE TRANSMISSION FAILED TWICE. THE CONSUMER WAS INFORMED THAT FLAT TOWING CAUSED THE TRANSMISSION FAILURE, EVEN THOUGH THE OWNER'S MANUAL STATED TOWING WAS ALLOWED. UPDATED 02/08/12

TL*THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH THE VEHICLE BEGAN TO VEER TO THE LEFT AND RIGHT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE CONTINUED TO RECUR. APPROXIMATELY SIX MONTHS LATER, WHILE DRIVING APPROXIMATELY 55 MPH THE POWER STEERING FAILED AND THE CONTACT HAD A HARD TIME TURNING THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WHERE AN UNKNOWN STEERING MECHANISM WAS REPLACED. THE FAILURE MILEAGE WAS 1,200 AND THE CURRENT MILEAGE WAS 10,500.

MY HUSBAND AND I WERE AT OUR CAMP SITE AND LOADING THE VEHICLE FOR A TRIP IN THE WOODS. IT WAS EARLY MORNING, AROUND 34 DEGREES OUTSIDE. WE HAD THE REAR HATCH DOOR OPEN, PUTTING THE DOGS INSIDE THE BACK OF THE VEHICLE. UPON CLOSING THE HATCH, THE REAR HATCH WINDOW VIOLENTLY EXPLODED. GLASS WENT FLYING EVERYWHERE, LUCKILY THE DOGS WEREN'T HURT AND NO PERSONS WERE IN THE CAR AT THE TIME. WE IMMEDIATELY CALLED OUR FORD DEALER TO REPORT THE INCIDENT & ASKED IF THERE WAS A DEFECT KNOWN AND IF THIS WAS A WARRANTY ISSUE. THEY SAID THEY HAD NEVER HEARD OF A PROBLEM. THIS IS EXTREMELY DANGEROUS!!! I CAN ONLY IMAGINE THERE ARE PROBABLY LOTS MORE OF THESE INCIDENTS THAT HAVEN'T BEEN REPORTED BECAUSE MOST COMPANIES FLAT OUT TELL YOU GLASS IS NOT COVERED.

IN DECEMBER 2010, I WAS CLOSING THE LIFTGATE ON MY 2010 FORD ESCAPE AND THE LIFTGATE GLASS SHATTERED AS IT CLOSED. THE GLASS SHATTERED INSIDE AND OUT. THE SHATTERING GLASS ALSO CAUSED DAMAGE TO THE PAINT ON THE LIFTGATE. THE GLASS HAD TO BE REPLACED AND THE LIFTGATE REPAINTED. *TR

I WAS DRIVING MY 2010 FORD ESCAPE AT APX 45 MPH AND A LOUD EXPLOSION OCCURED TURNS OUT MY SUN ROOF GLASS EXPLODED FOR NO APPARENT REASON. *TR

WAS STOPPED IN TRAFFIC - TRAFFIC BEGAN TO MOVE, I PRESSED ON ACCELERATOR AND PROCEEDED. HIT ABOUT 5 MPH AND ENGINE LOST POWER COMPLETELY AND STEERING WHEEL LOCKED UP - RADIO AND A/C REMAINED ON. BATTERY AND OIL WARNING LAMPS ON DASH ILLUMINATED. WAS ABLE TO PUT VEHICLE IN NEUTRAL AND MOVE TO SIDE OF ROAD. TURNED IGNITION OFF AND WAS ABLE TO RE-START VEHICLE AS NORMAL. PROCEEDED TO MY DESTINATION AS NORMAL. *TR

FORD ESCAPE (2010) APPEARS TO HAVE FREQUENT WINDSHIELD GLASS BREAKAGE COMPARED TO OTHER VEHICLES. A VERY TINY SHIP CAN CAUSE LARGE WINDSHIELD CRACKS. PLEASE INVESTIGATE AND TAKE APPROPRIATE ACTIONS. OFF COURSE THE MANUFACTURER IS HIDING BEHIND, "THE FORD ESCAPE WINDSHIELD MEETS ALL REGULATORY CONDITIONS". *TR

WAS DRIVING MY NEW 2010 FORD ESCAPE HYBRID, WHICH I HAD JUST PURCHASED IN AUGUST, 2010 AT ABOUT 40 MPH WHEN - FOR NO APPARENT REASON - THE REAR WINDOW ON THE DRIVER'S SIDE IMPLODED. IF A CHILD HAD BEEN IN BACKSEAT, THE CHILD WOULD HAVE A HIGHLY LIKELIHOOD OF INJURY TO EYES AND PROBABLY CUTS. TOOK THE CAR TO THE DEALERSHIP - AND UPON THEIR INSPECTION - THEY SAID THERE WAS NOTHING WRONG WITH THE WINDOW MECHANISM; AND THEREFORE, FORD WOULD NOT FIX THE WINDOW FOR FREE. ENDED UP COSTING ME $500. I UNDERSTAND FORD HAS BEEN HAVING ISSUES WITH THE SAME TYPE OF FREAK WINDOW EXPLOSIONS/IMPLOSIONS IN THE FORD ESCAPE. FORD SHOULD BE MADE TO REPLACE THESE WINDOWS - THE DEALERSHIPS ARE OF NO HELP WHATSOEVER. *TR

DRIVING OFF ROAD UP A STEEP INCLINE (40-45 DEGREES), THE VEHICLE CAME TO A HALT. THERE WASN'T ANY POWER GOING TO THE TIRES EVEN THOUGH I HAD THE ACCELERATOR PEDAL TO THE FLOOR. THE ENGINE RPM WOULD ONLY REV UP TO ABOUT 1200 RPM. IT FELT AS IF THERE WAS A DISCONNECT BETWEEN THE TRANSMISSION AND THE ENGINE AS THERE WAS NO POWER BEING DELIVERED TO THE TIRES. THE TIRES DID NOT LOOSE TRACTION OR SPIN EITHER. WHAT WAS ESPECIALLY UNSAFE ABOUT THIS IS THAT IT WAS EXTREMELY HAZARDOUS BACKING DOWN THE STEEP HILL I HAD TRIED TO ASCEND. I WAS TRYING TO BACK DOWN SLOWLY BY USING THE BRAKE, BUT MANY TIMES THE BRAKES WOULD LOCK UP CAUSING THE VEHICLE TO SHIFT AND SLIDE SOMETIMES SIDEWAYS WHICH COULD HAVE CAUSED THE VEHICLE TO ROLL. I TRIED TO GO UP THE HILL AGAIN TO NO AVAIL. THIS VEHICLE IS USED BY THE US FOREST SERVICE IN WHICH MANY TIMES THE VEHICLE IS REQUIRED TO GO OF ROAD ON FOREST SERVICE ROADS. THERE IS A SECTION IN THE OWNER'S MANUAL ABOUT OFF ROAD DRIVING, BUT IT MAKES NO MENTION THAT THE VEHICLE SHOULD NOT BE DRIVEN UP STEEP INCLINES.

I JUST LEASED A 2010 FORD ESCAPE ONLY 10 MONTHS OLD. THE HATCH BACK WINDOW EXPLODED 3 TIMES. THE LAST 2 TIMES WAS IN A MATTER OF 2 MONTHS. THE LAST TIME IT EXPLODED BY DAUGHTER WAS BY THE GLASS AND MOST OF THE PIECES SHATTERED ON HER. THIS IS CRAZY. KNOW AS I GOOGLE I SEE THIS IS AN ONGOING ISSUE. I AM GOING TO FORD. THEY BETTER DO SOMETHING ABOUT THIS. THE GLASS COMPANY I WENT TO GET IT FIXED SAID IT WILL HAPPEN AGAIN. THIS CAR SHOULD BE RECALLED!!!!!!! *TR

CLOSED REAR DOOR ON MY 2010 FORD ESCAPE. THE WINDOW SHATTERED AND THE GLASS CUT UP MY HAND. *TR

MY 2010 FORD ESCAPE WITH REMOTE START MALFUNCTIONED IN 2010 AND 2011. THE UNIT STARTS THE VEHICLE WHEN FOBS ARE LAYING UNTOUCHED ON A TABLE AND AWAY FROM ALL POSSIBLE CONTACT. A REPROGRAMMING OF THE UNIT WAS COMPLETED IN 2010 BUT THE INCIDENT OCCURRED AGAIN IN JANUARY OF 2011. THE ENTIRE UNIT WAS REPLACED ON 1/12/2011. CARBON MONOXIDE POISONING A DISTINCT POSSIBILITY. *TR

S10 DIRECT REPLY-LETTER TO THE ADMINISTRATOR FROM CONGRESSMAN STEARNS ON BEHALF OF CONSTITUENT RE HER ORDEAL WHILE DRIVING HER 2010 FORD ESCAPE *TGW CHEMICALS WERE DISCHARGED THROUGHOUT THE INTERIOR OF THE VEHICLE. DUE TO THE INHALATION OF THE CHEMICALS THE CONSUMER WAS HOSPITALIZED FOR AN EXTENDED PERIOD OF TIME. THE DOCTORS INFORMED THE CONSUMER THAT HER CONDITION HAD FORMED INTO PNEUMONIA AS A RESULT OF INHALING THE CHEMICALS. THE DEALERSHIP WHERE THE CONSUMER PURCHASED THE VEHICLE STATED THE DISCHARGE WAS ASSOCIATED WITH THE EVAPORATOR TUBE AND IT WAS COMMON. THEY ALSO STATED IT WAS A FACTORY DEFECT AND IT COULD HAPPEN AGAIN. *JB

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT WAS SITTING IDLE WITH THE BRAKES DEPRESSED. AS HE REMOVED HIS FOOT FROM THE BRAKE PEDAL, THE VEHICLE ABNORMALLY ACCELERATED AND CRASHED INTO THE REAR OF THE VEHICLE AHEAD OF HIM. THE VEHICLE WAS TOWED TO THE DEALER AND WAS SCHEDULE TO BE REPAIRED. THE CONTACT WAS TOLD THAT THE BODY DAMAGE WOULD HAVE TO BE REPAIRED BEFORE THE VEHICLE COULD BE INSPECTED FOR INTERNAL FAILURES. THE CONTACT AND A PASSENGER WERE REPORTED INJURED. A POLICE REPORT WAS AVAILABLE. STATED THAT THE TRANSMISSION WAS INSPECTED FIVE TIMES PRIOR IN REGARDS TO THE FAILURE PRIOR TO THE CRASH. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 10V222000 (POWER TRAIN:AUTOMATIC TRANSMISSION). THERE WERE NO FURTHER REPAIRS. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 19,000 AND THE CURRENT MILEAGE WAS 22,000.

I WENT TO OPEN UP MY REAL TAILGATE TO PLACE A BLANKET IN THE BACK OF THE ESCAPE. I CLOSED THE TAILGATE WITH NORMAL VELOCITY AND WHEN IT SHUT, THE REAR WINDOW IMPLODED. THE TAILGATE WAS NOT SLAMMED, THE WINDOW ITSELF DID NOT HAVE ANY DAMAGE PRIOR TO THIS INCIDENT. I ONLY HAD THE CAR FOR <1 MONTH. I ONLY PUT 312 MILES MYSELF ON THE VEHICLE. THIS COULD OF BEEN MORE DANGEROUS IF EITHER THE VEHICLE WAS TRAVELING OR CHILDREN WERE IN THE BACKSEAT.

THIS COMPLAINT INVOLVES THE SPONTANEOUS EXPLOSION OF THE REAR CARGO DOOR WINDOW IN A 2010 FORD ESCAPE. THE EXPLOSION OCCURRED FOR NO APPARENT REASON. MY FAMILY MEMBERS SUFFERED VERY MINOR CUTS AND SCRATCHES. SOME OF OUR PERSONAL PROPERTY WAS RUINED BY THE MILLIONS OF GLASS SLIVERS THAT WENT EVERYWHERE. THE VEHICLE WAS OWNED BY BUDGET CAR RENTAL, SO I DO NOT KNOW WHAT THE COST OF REPAIR WAS, SINCE THEY ULTIMATELY DID NOT HOLD ME LIABLE. I PREPARED A COMPLAINT WITH A LOT OF DETAILS THAT IS OVER 5000 CHARACTERS LONG. I DO NOT WANT TO RE-WRITE IT HERE. PLEASE CONTACT ME AND TELL ME HOW TO SEND THE ENTIRE DOCUMENT, IF YOU NEED IT. *TR

SIMPLY CLOSED THE REAR HATCH OF OUR 2010 FORD ESCAPE AND THE BACK GLASS EXPLODED IN OUR FACES. THERE WAS NOTHING IN VEHICLE THAT HIT OR CONTACTED THE GLASS WHATSOEVER. THERE WAS NO EXTRA EFFORT USED TO CLOSE HATCH. SIMPLY CLOSED IT AS WE ALWAYS DO (NOT SLAMMED) AND THE GLASS BLEW UP ALL OVER US, OUR GROCERIES AND THE INTERIOR OF VEHICLE. WE WENT TO DEALERSHIP AND TALKED TO SERVICE MANAGER WHO REPLIED "IT WAS BECAUSE YOU LIVE ON A DIRT ROAD". I SAID, "SO IF YOU LIVE ON A DIRT ROAD YOU SHOULD AVOID PURCHASING A FORD ESCAPE?". HE HAD NO REPLY TO THIS ONLY SAID FORD WOULD NOT COVER THE DAMAGE. THERE ARE THOUSANDS OF ESCAPES WITH THIS PROBLEM ONLINE AND NOTHING SEEMS TO BE GETTING DONE ABOUT IT. WE HAD TO REPLACE THE WINDOW AT THE COST OF ALMOST $500.00 WITH NO GUARANTEE IT WONT HAPPEN AGAIN. LOOKS TO ME LIKE THE WEIGHT OF THE REAR WIPER MOTOR OVER THE LATCH IS TOO MUCH WEIGHT AND CAUSES STRESS ON WINDOW WHEN CLOSING. *TR

WAS LOADING SHOPPING BAGS INTO THE BACK OF MY 2010 FORD ESCAPE WHEN I CLOSED THE HATCH, THE BACK WINDOW EXPLODED INTO A MILLION PIECES SENDING GLASS FLYING EVERYWHERE. I DID NOT SLAM THE BACK DOOR, I CLOSED IT THE SAME WAY I ALWAYS CLOSE IT. *TR

2010 FORD ESCAPE - REAR WINDOW EXPLODED/SHATTERED WHEN LIFTGATE CLOSED. *TR

BRAKES WENT OUT AND WE ALMOST HIT SOMEONE BUT WE DIDN'T. BRAKE SYSTEM FAILURE MESSAGE APPEARED WHEN IT HAPPENED BUT NO WARNING BEFORE. TURNED OFF CAR THEN TURNED ON AND BRAKES SEEM TO BE WORKING NOW INTERMITTENTLY. FORD ESCAPE 2010. HYBRID WITH ONLY 21000 HIGHWAY MILES. JUST HAD THE 20000 CHECK AT THE DEALER 2 WEEKS AGO AND WE WERE TOLD BRAKES WERE FINE. I CAN'T BELIEVE THERE HAD NOT BEEN A RECALL SINCE MANY OTHER OWNERS ONLINE SEEMED TO HAVE HAD THE SAME PROBLEM. WE. COULD HAVE BEEN IN A SERIOUS ACCIDENT . THANK GOODNESS NO ONE GOT HURT. TAKING IT TO THE DEALER TOMORROW MORNING. *TR

MY HUSBAND WAS STANDING BESIDE MY FORD ESCAPE WHICH WAS PARKED IN THE DRIVEWAY AND THE REAR GLASS JUST EXPLODED AS HE STOOD THERE. FOR NO REASON AT ALL THE WHOLE WINDOW BLEW OUT. IF HE HAD BEEN STANDING ANY CLOSER, HE WOULD HAVE BEEN CUT BY GLASS OR IT COULD HAVE EXPLODED IN HIS FACE CAUSING EYE DAMAGE. I HAVE READ A LOT ONLINE WHERE THIS HAS HAPPENED TO MANY OTHER FORD ESCAPE OWNERS AND YET FORD IS STILL NOT TAKING OWNERSHIP OF THE PROBLEM. UPDATED 01/06/11 *BF THE REAR HATCH GLASS WAS DEFECTIVE. UPDATED 01/24/11

TL*THE CONTACT OWNS A 2010 FORD ESCAPE. WHEN CLOSING THE TRUNK, THE CONTACT STATED THAT THE REAR WINDOW BROKE CAUSING IT TO SHATTER AT LEAST 10 FEET AWAY. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 15,653. UPDATED 1/19/2010 *CN UPDATED 01/27/11

AFTER CLOSING LIFTGATE, REAR GLASS EXPLODED, SENDING SHARDS 10 FT. THE GAS CYLINDER STRUTS WERE THEN STUCK AT FULL EXTENSION OUT OF THE VEHICLE. THEY COULD NOT BE PUSHED IN WITH FORCE. WEATHER WAS DRY, 35 DEG.F. WE HAVE OWNED FOUR PREVIOUS ESCAPES AND HAVE NEVER SEEN ANYTHING LIKE THIS.

PURCHASED A 4-CYL, AT, 2010 ESCAPE XLT IN DECEMBER 2009, FROM HEALEY FORD IN ANSONIA CT, WHICH IS NOW CLOSED. TRANSMISSION SLIPPAGE, JERKING, GROWLING NOISE IN REVERSE, SUDDEN ACCELERATION ON HIGHWAY, ALL STARTED ALMOST IMMEDIATELY WITH THIS VEHICLE. RECALL REPAIR ON SOLONOID DONE, PROBLEM PERSISTS AND IS EVEN WORSE. SEVERAL NEAR ACCIDENTS WITH MY $25,000 SUICIDE RIDE I CALL AN ESCAPE...FORD HAS HAD IT TWICE FOR REPAIR WITHOUT SUCCESS. IN CT, I HAVE ONE MORE TRY AND I WILL PROCEED WITH CONNECTICUTS LEMON LAW ARBITRATION, AND FORD GETS TO BUY IT BACK. *TR

TRANSMISSION WILL TOTALLY DISENGAGE WHEN NEEDED THE MOST, SUCH AS ENTERING THE INTERSTATE. VERY SCARY SITUATION. DEALER SAYS NEEDS A COMPLETE OVERHAUL. ONLY 18,000 MILES. *TR

I PURCHASED A 2010 FORD ESCAPE LIMITED ON 29 JULY 2010. ON 20 SEP 2010 I NOTICED AS I PLACED THE VEHICLE IN DRIVE IT JERKED VIOLENTLY AND SOUNDED LIKE THE BOTTOM FELL OUT OF THE CAR. WHEN I CAME TO A RED LIGHT IT SHIFTED HARD DOWN TO FIRST GEAR. I HAD MY DAD CHECK IT OUT AND IT DID THE SAME THING WITH HIM. HE TOOK IT TO THE DEALER ON 21 SEP 2010 AND THEY SAID THERE WAS A PROBLEM, IT WAS NOT SUPPOSE TO DO THAT. THEY CHECKED WITH FORD AND THERE WAS SOME ADJUSTMENTS THEY HAD TO DO TO THE COMPUTER. THIS DID NOT FIX PROBLEM AND THEY KEPT THE VEHICLE. THEY NOW HAVE TO TAKE OUT THE TRANSMISSION AND CHECK SOLENOIDS BEFORE FORD WILL SEND A NEW TRANSMISSION. THIS COULD BECOME A SAFETY ISSUE, IF THE OPERATOR HAS TO ACCELERATE AND THE VEHICLE WILL NOT RESPOND. THE VEHICLE HAS 5000 MILES ON IT. *TR

MY 2010 FORD ESCAPE HAS SLAMMED VIOLENTLY INTO GEAR WHILE BEING DRIVEN A TOTAL OF 5 TIMES. THE FIRST TIME THIS HAPPENED, MY WIFE WAS DRIVING AND SHE THOUGHT SOMEONE HAD HIT HER FROM BEHIND AND SHE ACTUALLY HURT HER NECK BECAUSE THE JERKING WAS SO VIOLENT. THREE OF THE 4 OTHER TIMES THAT THIS HAS HAPPENED HAVE NOT BEEN AS VIOLENT BUT IT JUST HAPPENED AGAIN ABOUT 2 WEEKS AGO (AT ABOUT 11,000) MILES AND IT WAS VERY VIOLENT (AND MY WIFE GOT 'JERKED' AGAIN). *TR

PURCHASED NEW FORD ESCAPE 06/01/10, AT APPROX 800 MILES IT DEVELOPED A METAL TO METAL CLICKING SOUND WITHIN STEERING COLUMN WHEN MANUVERING IN AND OUT OF PARKING LOTS AND SLOW SPEED TURNS. BROUGHT ESCAPE TO DEALER ON 06/21/10, DEALER SAID THEY HAVE TO REALIGN MOTOR TO FRAME. NOISE RETURNED AND ESCAPE WAS RETURNED TO DEALER ON 07/27/10. DEALER REPLACED STEERING SHAFT AND COUPLING. NOISE RETURNED AGAIN, ESCAPE RETURNED TO DEALER ON 08/30/10, THIS TIME THEY ARE REPLACING WHOLE STEERING COLUMN. AS OF 09/13/10 DEALER STILL HAS ESCAPE. FORD ISSUED SSM # 21321 BUT THIS WAS A DIFFERENT KIND OF NOISE AND SERVICE MANAGER AGREED. TO ME NOISE SOUNDED LIKE THE STEERING WHEEL LOCK WAS TRYING TO ENGAGE AND THAT MAY BE WHY THEY ARE REPLACING STEERING COLUMN. *TR

I RENTED A 2010 FORD ESCAPE SUV FROM DOLLAR RENTAL CAR IN SAN JOSE. ON 9/11/10 AT ABOUT 6:00 AM AT MY HOTEL I WENT TO LOAD MY BAGS TO RETURN TO THE AIRPORT. BY ACCIDENT I UNLOCKED THE REAR LIFTGATE GLASS WITH THE REMOTE. (I DID NOT THINK TO RE-LOCK IT BEFORE OPENING THE LIFTGATE.) AFTER MY BAGS WERE LOADED, I CLOSED THE LIFTGATE FIRMLY (NOT SOFTLY, BUT NOT LIKE KING KONG); UPON IMPACT OF CLOSING, THE REAR LIFTGATE GLASS EXPLODED, SHOWERING GLASS ALL OVER THE PAVEMENT AND IN THE BACK / ON MY LUGGAGE. THERE HAD BEEN NO CONTACT WITH LUGGAGE IN THE BACK / MY BAGS WERE LOW-PROFILE (I HAVE PHOTOS TO PROVE; ALSO, I HAVE A 3RD-PARTY WITNESS WHO WAS LOADING HIS CAR SEVERAL SPACES AWAY.) THE AMBIENT AIR TEMPERATURE WAS AROUND 60 DEGREES; THE WEATHER WAS FAIR / CLEAR. THE CAR HAD NOT BEEN ENTERED SINCE THE DAY BEFORE; I DID NOT EVER USE THE REAR DEFROST OR WIPER DURING THE COURSE OF MY THREE-DAY RENTAL. WHEN REVIEWING THE DAMAGE, I NOTED HOW HEAVY THE REAR WIPER MOTOR IS THAT IS ATTACHED DIRECTLY TO THE GLASS. THE SUSPENSION RODS FOR HOLDING THE LIFTGATE GLASS IN THE RAISED POSITION MUST BE VERY STRONG TO SUPPORT THAT MOTOR, ESPECIALLY WITH THE SHALLOW ANGLES INVOLVED. (OTHERS REPORTING EXPLODING REAR WINDOWS EXPLAIN THAT THE COMPRESSED GAS INSIDE THESE DEVICES CAUSES THE EXPLOSIVE NATURE OF THE FAILURE.) PRESUMABLY THIS FAILURE OCCURRED BECAUSE THE GLASS WAS NOT LOCKED, AS IT HAD NOT EXPLODED DURING PREVIOUS CLOSINGS OF THE LIFTGATE. THERE IS NO WARNING IN THE OWNERS MANUAL TO BE SURE

2010 FORD ESCAPE. CONSUMER STATES VEHICLE HAS A FAST IDLE SPEED, IGNITION KEY LOCK PROBLEM AND A SOFT BRAKE PROBLEM. *TGW THE CONSUMER REQUESTED TO HAVE THE IDLE SPEED LOWERED TO 500 RPM. THE DEALER STATED THAT COULD NOT BE DONE BECAUSE THE IDLE WAS SET AT THE FACTORY. THE CONSUMER STATED THE VEHICLE WOULD ROLL FORWARD AND BACKWARDS DUE TO THE FAST IDLE SPEED. HE ALMOST HIT THE BACK OF A BUILDING BECAUSE THE VEHICLE ROLLED BACK WHEN HE STARTED THE VEHICLE IN REVERSE. THE KEY WAS DIFFICULT TO TURN IN THE IGNITION WHICH MADE IT DIFFICULT TO START THE VEHICLE. *JB

TL*THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH THE SUN ROOF "EXPLODED" INSIDE THE VEHICLE. THE CONTACT WAS NOT INJURED BY THE GLASS DUE THE COVER ON THE SUN ROOF. THE CONTACT TOOK THE VEHICLE TO A DEALER WHO TOOK PICTURES OF THE SHATTERED GLASS AND SENT THE IMAGES TO THE MANUFACTURER. THE MANUFACTURER DETERMINED THAT THERE WAS NO DEFECT ON THE GLASS. THE CONTACT STATED THAT THERE WAS NO DEBRIS ON THE ROAD OR ANYTHING THAT HIT THE SUNROOF TO CAUSE IT TO EXPLODE. THE CONTACT STATED THAT THE MANUFACTURER SHOULD BE RESPONSIBLE FOR THE REPAIRS AND DOES NOT FEEL SAFE DRIVING THE VEHICLE. THE FAILURE MILEAGE WAS 600.

PURCHASED A 2010 FORD ESCAPE NEW, 4 MONTHS AFTER THE AIR CONDITIONING STOPPED WORKING. TOOK IT TO THE DEALERSHIP TO HAVE IT FIXED AND THEY CLAIMED IT COULD NOT BE FIXED BECAUSE IT WAS DAMAGED BY AN OBJECT MOST LIKELY FROM THE ROAD. DAMAGES ARE NOT COVERED UNDER WARRANTY. THE SERVICE TECH WENT ON TO SAY THAT THE GRILL DOES NOT PROVIDE ADEQUATE PROTECTION FOR THE AC CONDENSER THEREFORE EVEN IF I PAID TO HAVE IT FIXED AND DIDN'T REPLACE THE GRILL, IT COULD HAPPEN AGAIN. IT HAS BEEN OVER 3 MONTHS AND FORD STILL REFUSES TO PAY FOR THE REPAIR. IT IS NOW ON AVERAGE 102 DEGREES OUTSIDE AND I CANNOT DRIVE MY VEHICLE DUE TO THE HEAT AND INABILITY TO USE THE AC. *TR

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED WHEN DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION WOULD SLIP AND SPORADICALLY JERK. THE CONTACT RECEIVED NOTICE OF NHTSA CAMPAIGN ID NUMBER: 10V222000 (POWER TRAIN: AUTOMATIC TRANSMISSION) AND TOOK THE VEHICLE TO THE DEALER FOR REPAIRS. THE DEALER REPAIRED THE FAILURE TWICE HOWEVER; IT DID NOT REMEDY THE FAILURE. IN ADDITION, THERE WAS A WINDING NOISE COMING FROM THE VEHICLE AND WATER WAS ALSO LEAKING IN THE REAR OF THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 7,000. UPDATED 10/26/10. *LJ THE CONSUMER STATED THE GAS PEDAL WOULD STICK AND THEN THE VEHICLE WOULD LURCH. THERE WAS A RATTLE AND NOISE COMING FROM UNDER THE VEHICLE. UPDATED 10/26/10

ENGINE RACING AND JUMPING WHILE DRIVING. REVERSE MAKING LOUD NOISE. REPORTED TO DEALER AND WAS TOLD COULDN'T DO ANYTHING UNTIL IT HAPPENED AGAIN. JOLTED AT A STOP AFTER REMOVING FOOT FROM BRAKE FORCING DRIVER TO TURN INTO CURB. HAD TO FILE CLAIM WITH INSURANCE COMPANY TO GET CAR FIXED. DEALER CLAIMS NO ISSUES WITH TRANSMISSION. DID TESTING W/O INSURANCE ENGINEER PRESENT AS AGREED TO. *TR

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT WAS AT A COMPLETE STOP WITH THE BRAKES DEPRESSED WHEN HE SIMULTANEOUSLY DEPRESSED THE ACCELERATOR PEDAL. THE CONTACT STATED THE ACCELERATOR AND BRAKE PEDALS WERE EXTREMELY CLOSE TO ONE ANOTHER AND DUE TO HIS SIZE 11.5 SHOE SIZE, HE WOULD OFTEN DEPRESS BOTH PEDALS UNINTENTIONALLY. THE CONTACT HAD NOT EXPERIENCED A FAILURE BUT WAS CONCERNED WITH THE POSSIBILITY OF BEING INVOLVED IN A CRASH. THE CURRENT MILEAGE WAS 10,000. UPDATED 10/20/10 *BF UPDATED 10/26/10*JB

I RENTED A 2010 FORD ESCAPE LIMITED AND A 2010 FORD TAURUS LIMITED THIS WEEK FOR VACATION. AS I WAS OPENING THE LIFTGATE ON THE ESCAPE, THE REAR WINDOW MAKE A CREAK NOISE AND EXPLODED INTO MY FACE. I HAVE CUT ALL OVER MY HANDS, BUT THANK GOD IT AVOIDED MY EYES. MY 10 YEAR OLD SONG HAD GASHES ON HIS LEGS FROM WHERE THE GLASS FELL AS WELL. I'VE BEEN LOOKING AROUND AND THIS SEEMS TO BE A REAL PROBLEM WITH THE ESCAPES. TAKE CARE OF TOYOTA BUT TAKE CARE OF FORD TOO! *TR

NO ACCELERATOR RESPONSE IN THE MIDDLE OF A LEFTHAND TURN WITH ONCOMING TRAFFIC. NO ENGINE REVS THEN ENGINE ROARED AND I WAS ABLE TO COMPLETE MY TURN. DEALER SAW NO ENGINE CODES,NO NOTES,A 1.5 MILE TEST DRIVE SHOWED NOTHING,NO NOTES WITH VIN AND FORD STATED NO KNOWN ISSUES. IT DIDN'T HAPPEN THEN? *TR

TL*THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 60 MPH SHE BEGAN TO ENGAGE THE BRAKES AND HEARD A LOUD BANG. THE DRIVER SIDE CONTROL ARM BROKE AND THE CV AXLE ALSO BROKE OFF OF THE TRANSMISSION. THE VEHICLE STALLED IN THE MIDDLE OF THE HIGHWAY. THE VEHICLE WAS TOWED TO A LOCAL DEALER. THE DEALER REPAIRED THE CONTROL ARM AND THE CV JOINT. THE DEALER ALSO REPLACED THE TIRES. SINCE THE VEHICLE WAS REPAIRED IT HAD BEGUN PULLING TO THE RIGHT AFTER THE DEALER ALIGNED THE WHEELS FIVE TIMES. THE MANUFACTURER INFORMED THE CONTACT THAT THEY WERE UNABLE TO OFFER ANY ASSISTANCE. THE CONTACT IS CONCERNED ABOUT THE SAFETY RISK. THE FAILURE MILEAGE WAS 5,842.

2010 FORD ESCAPE. CONSUMER EXPRESSES DISCONTENT REGARDING THE DENIAL OF A GRAB HANDLE FOR HER DISABILITY IN THE VEHICLE *TGW THE CONSUMER WAS TOLD THAT IF SHE PURCHASED THE VEHICLE, A GRAB HANDLE WOULD BE INSTALLED. HOWEVER, THAT TURNED OUT TO FALSE. NO ONE WAS WILLING TO INSTALL THE GRAB HANDLE AS THE CONSUMER WAS INFORMED IT WOULD EFFECT THE STRUCTURE OF THE VEHICLE IN CASE OF A ROLL OVER ACCIDENT. *JB

UNEXPECTED GLARE FROM THE INSTRUMENT PANEL HAS THE POTENTIAL TO BLIND YOU WHILE DRIVING THRU WINDING ROADS IN BRIGHT SUNLIGHT. THE CURVATURE OF THE LOWER RIGHT AND LEFT CORNERS OF THE PANEL NEEDS TO BE MADE OF A NON-GLARE MATERIAL. I AM GOING TO PLACE SOMETHING IN EACH CORNER TO KEEP THEM FROM REFLECTING THE SUN BACK IN ANYONE'S EYES. *TR

2010 FORD ESCAPE XLT AWD, 752.2 KM, 4 REAR SUBFRAME BOLTS DEFECTIVE. 2 FRONT SUBFRAME BOLTS MISSING, 2 REAR SUBFRAME BOLTS LOOSE, RESULT REAR WHEELS AND AXLE WERE ABOUT TO COME OFF THE VEHICLE WITH MY FAMILY IN IT. THE REAR SUBFRAME ATTACHES TO THE MAIN FRAME OF THE VEHICLE TO KEEP THE REAR WHEELS ON THE CAR. *TR